‘One-size-fits-all’ not the best AI strategy

Customer demographics play a role in AI-driven chatbot adoption at financial institutions.  “Having a one-size-fits-all strategy [for AI deployment] is not the best strategy to have,” Rahul Kumar, vice president and general manager of financial services at AI-driven customer experience provider Talkdesk, told Bank Automation News. “Getting a better understanding of the segments that you […]