Grok, the chatbot of Elon Musk’s artificial intelligence company xAI, published sexualized images of children as its guardrails seem to have failed when it was prompted with vile…
Read more Elon Musk company bot apologizes for sharing sexualized images of childrenCitizens Bank is seeing increasing adoption and efficiency from gen AI-driven chatbots. The $222 billion bank launched CiZi, a gen AI-driven chatbot for consumers, in November 2024, and has seen an 85% year-over-year increase in use, Lamont Young, head of digital and omnichannel banking, told FinAi News. “Customers are primarily using the digital assistant…
Read more Citizens’ CiZi assistant logs 85% YoY growthThis is a story about a man who wanted to get an oil change at his Subaru dealership. Really, though, it’s a story about what happens when companies…
Read more A Customer Just Wanted an Oil Change. Then an AI Bot Made Everything WeirdCalifornia is quickly becoming a national leader in figuring out how families, educators, and lawmakers should adapt to life with artificial intelligence. From new classroom conversations to the…
Read more Chatbot Crackdown: How California is responding to the rise of AIMeta-owned chat app WhatsApp changed its business API policy this week to ban general-purpose chatbots from its platform. The move will likely affect WhatsApp-based assistants of companies like…
Read more WhatsApp changes its terms to bar general purpose chatbots from its platform | TechCrunchI’ve been using Slack for like a decade and the platform’s proprietary chatbot, Slackbot, has always been a bit underwhelming. It can deliver reminders and notifications and, well,…
Read more Slack is transforming its Slackbot into a ‘personalized AI companion’Bank of America is investing in AI, deploying it for internal and external uses across the bank, looking to the next use cases. Last year, the $3.4 trillion…
Read more Bank of America mulls more widespread AI deploymentBank of America is investing in AI, deploying it for internal and external uses across the bank, looking to the next use cases. Last year, the $3.4 trillion…
Read more Bank of America mulls more widespread AI deploymentBank of America is investing in AI, deploying it for internal and external uses across the bank, looking to the next use cases. Last year, the $3.4 trillion…
Read more Bank of America mulls more widespread AI deploymentArtificial intelligence company Anthropic has agreed to pay $1.5 billion to settle a class-action lawsuit by book authors who say the company took pirated copies of their works…
Read more AI company Anthropic to pay authors $1.5 billion over pirated books used to train chatbotsING Bank is developing and deploying generative AI solutions within most areas of its business to streamline consumer and backend operations. “We are a bank that is…
Read more ING lists 4 gen AI use casesCompanies with AI chatbots love to highlight their capability as translators, but they still default to English, both in function and in the information they are trained on.…
Read more Saudi AI Firm Launches Halal ChatbotCustomer demographics play a role in AI-driven chatbot adoption at financial institutions. “Having a one-size-fits-all strategy [for AI deployment] is not the best strategy to have,” Rahul Kumar,…
Read more ‘One-size-fits-all’ not the best AI strategyNEW YORK — Poland-based Nest Bank is piloting its AI-driven chatbot solution N!Assistant to decrease contact center volume and improve customer satisfaction. The pilot of the Microsoft…
Read more Nest Bank’s gen AI chatbot fields 11K chat requests dailyExpense management solutions provider fintech Brex is saving an average enterprise customer up to 300 hours per month in employee expense compliance efforts through its AI-driven Brex Assistant. …
Read more AI, tech advancements at Brex | Bank Automation NewsData insights company S&P Global is developing internal- and external-facing generative AI tools to boost efficiencies — and it hopes to monetize the technology by offering it to…
Read more S&P’s gen AI tool provides up to 60% efficiency gains | Bank Automation NewsBank of America’s innovation is never complete since its team constantly updates offerings to meet ever-changing client needs. “At Bank of America, innovation is everybody’s job,” Jorge…
Read more How BofA approaches innovation | Bank Automation NewsOn Monday, OpenAI began opening up ChatGPT to users without an account. It described the move as part of its mission to “make tools like ChatGPT broadly available…
Read more You can now use ChatGPT without an accountAn AI chatbot released by the New York City government to help business owners access pertinent information has been spouting falsehoods, at times even misinforming users about actions…
Read more NYC’s business chatbot is reportedly doling out ‘dangerously inaccurate’ informationFinancial institutions should expect to fail when exploring new technologies, Ami Iceman Hauter, chief research and digital experience officer at Michigan State University Federal Credit Union, said at…
Read more MSUFCU: Failure is a key part of innovation | Bank Automation News
