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A glitch with a banking processing system that delayed deposits for many U.S. customers on Friday continued through the weekend and into Monday.
Banks across the country had alerted customers about the issue associated with the Automated Clearing House (ACH), a national processor of transactions, following an alert from The Federal Reserve.
Truist and Wells Fargo made statements to customers about deposits being delayed, that they were working to fix it and giving refunds for any associated fees. As of Monday afternoon, Bank of America’s notice is still up for account holders.
“Your accounts remain secure, and your balance will be updated as soon as the deposit is received,” the Charlotte-based bank told customers. “You do not need to take any action.”
Customers continued to vent on social media platforms such as X, formerly known as Twitter, about about deposits being delayed on Monday after their money was expected on Friday.
”Yo (Bank of America) are u gonna pay my bills this month since you’re holding my (and millions of other people) paycheck hostage?,” One person wrote on X, formerly known as Twitter, “like what’s the plan babe what are we doing.”
“(Bank of America) come on its been three days and still nothing ? I want my money !!! I got bills to pay,” another user on X poster said.
Spokespeople from Bank of America, Truist and Wells Fargo declined to provide comments Monday to The Charlotte Observer.
Here’s what else we know so far.
The Clearing House, which operates the Electronic Payments Network, had a corrupted file which impacted less than 1% of U.S. daily filings through the ACH system. A notice about the glitch was still up on the company’s website, as of Monday.
“TCH is working with the financial institutions who have customers that have been impacted,” the company said.
Spokesman Greg MacSweeney said it’s a rare situation for ACH, which processes billions of transactions a day.
It started on Thursday because of a processing error. MacSweeney told The Charlotte Observer in an email statement on Monday that some ACH payment instructions were sent to financial institutions with account numbers and names of customers hidden to protect information. Since this data is needed to process payments and post them to customer accounts, a lot of ACH payments were delayed.
The error impacted many banks and credit unions. “Some had problems receiving payments, and others saw ‘returns’ from payments that they were not able to send,” he said.
The Clearing House said many of the delayed payments have already been posted. MacSweeney said the company is working with financial institutions with impacted customers and the Federal Reserve to resolve the issue as quickly as possible.
An exact time was not provided.
If customers have not already received their deposits, they should receive it soon or contact their financial institution, The Clearing House said. So customers won’t lose any money, despite certain deposits being delayed.
MacSweeney said the Thursday error was an unfortunate, isolated issue, and that immediate steps were taken to prevent it from happening again. “The ACH network continues to operate normally, processing tens of millions of electronic payments each day,” he said.
This story was originally published November 6, 2023, 5:24 PM.
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Is it enough?
That’s the $750-million question facing Truist bank, which disclosed this week it would make three-quarters of a billion dollars in expense cuts in the coming months, including “sizable” layoffs at the Charlotte-based bank.
Truist did not say how many of its workers would lose their jobs, but said the dismissals would happen between the third quarter of this year and the first quarter of 2024. CEO Bill Rogers delivered the presentation about the bank’s plans at a Barclays Global Financial Services Conference on Monday.
The job cuts would result in about $300 million in savings, according to the bank. Additional savings would come from $200 million in technology modernization and optimization, and $250 million from consolidating business operations over the next 12 to 18 months.
Rogers also detailed plans to consolidate the leadership team to have fewer layers of management. In 2019, Atlanta-based SunTrust and Winston-Salem-based BB&T merged in a $66 billion deal to form Truist, and chose Charlotte for the new bank’s headquarters city.
All of the changes have multiple goals, Truist said, including: simplify the business; accelerate franchise growth; lower growth of expenses; improve its capital position; and align compensation to shareholder return.
But Wells Fargo Securities analyst Mike Mayo, in a research note Monday after Truist detailed its plans but before Rogers spoke at the conference, said, “The main question w/(Truist’s) new reorg is whether it goes far enough with a target to reduce expense growth… Yet, it at least shows mgmt is taking tougher actions.”
As of June 30, Truist had assets of $555 billion, making it the seventh largest U.S. bank by asset total.
Mayo has been vocal about the challenges facing Truist.
Investors are at “a boiling point” after the company’s most recent earnings call, Mayo told American Banker last week. Truist reported net income of $1.2 billion in the second quarter ending June 30, compared to $1.5 billion a year ago.
Mayo said Truist has one of banking’s best footprints, but hasn’t capitalized on that potential. “We expect this to change given increased pressure by investors and management’s own comments that it needs to improve the rate of expense growth,” he stated.
Another analyst, Bob Michele with JPMorgan, told Bloomberg TV that Truist is starting to address cost pressures by laying people off.
A couple weeks ago, Janney Montgomery Scott director of research Chris Marinac told Business North Carolina that Truist contends it met its targets for merger-related expense cuts. But inflation rates and COVID-era wage hikes forced the bank to spend more than it anticipated to spur revenue growth, Marinac said.
On Monday, he told the Winston-Salem Journal that Truist’s new initiatives could be a short-term catalyst for the stock.
Truist stock ended the trading day on Tuesday at $30.01 after starting the day at $30.37.
As of last year, the bank employed more than 50,000 workers throughout the U.S., including more than 3,000 people in the Charlotte area. Truist declined to say Tuesday how many jobs will be lost companywide or in Charlotte.
“As we continue to transform Truist to focus on our strengths and drive long-term growth and profitability, we’re hiring in some areas and rightsizing in others through natural attrition and planned staffing reductions,” Truist said in a statement to The Charlotte Observer on Tuesday.
The bank did not respond directly to any questions about its layoff plans.
In his report, Mayo said he suspects job losses “will be more higher-paying middle levels of management.”
Still, with all of the cost cutting that Truist has outlined, Mayo questioned “why more savings don’t reach the bottom line… The hope is that mgmt may be trying to under-promise.”
This story was originally published September 12, 2023, 4:42 PM.
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Charlotte-based Truist bank warned at an investors conference this week that it will make “sizable reductions” in its workforce as part of $750 million in companywide cuts in expenses.
Truist did not disclose the number of people who would be laid off, but said the actions would happen between the third quarter of this year and the first quarter of 2024. CEO Bill Rogers delivered the presentation at a Barclays Global Financial Services Conference Monday.
The job cuts would result in about $300 million in savings, according to the bank.
Rogers also detailed plans to consolidate the leadership team to have fewer layers of management. In 2019, Atlanta-based SunTrust and Winston-Salem-based BB&T merged in a $66 billion deal to form Truist, and chose Charlotte for the new bank’s headquarters city.
The changes have multiple goals, Truist said, including: simplify the business; accelerate franchise growth; lower growth of expenses; improve its capital position; and align compensation to shareholder return.
As of last year, Truist had more than 3,000 workers in the Charlotte area, part of more than 50,000 employees companywide.
“As we continue to transform Truist to focus on our strengths and drive long-term growth and profitability, we’re hiring in some areas and rightsizing in others through natural attrition and planned staffing reductions,” Truist said in a statement to The Charlotte Observer on Tuesday.
The bank did not respond directly to any questions about its layoff plans.
Truist had assets of $555 billion as of June 30, making it the seventh largest U.S. bank by asset total.
This story was originally published September 12, 2023, 10:56 AM.
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After being allowed to work remotely since the pandemic, employees of Charlotte-based Truist have been ordered back to the office, a spokesman confirmed Saturday.
Truist is Charlotte’s second-biggest bank by deposits. Truist and nine other Charlotte companies were named among “the most trustworthy” in April by Newsweek, The Charlotte Observer reported at the time.
“As we return to a normal, post-pandemic working environment, we believe we do our best work when we have the ability to collaborate in-person,” according to a statement provided to the Observer by Truist spokesman Kyle Tarrance.
“We greatly value the feedback of our teammates, and we’re actively working to raise awareness of the numerous resources available to our teammates for important benefits like child care, parking assistance, commuter benefits and more,” according to the statement.
It was unclear Saturday how many Truist workers have been working remotely, including “hybrid” weeks split between home and office.
Truist office-based and hybrid workers must return to the office by June 30, Observer news partner WSOC reported.
Employees were caught off guard after the company notified them of the return-to-office order, and some were in tears, according to the station’s report.
While some banks have embraced hybrid work models, Charlotte-based Bank of America and others have emphasized in-office working, the Observer previously reported.
Bank of America updated its remote work policy last fall, including adding a provision allowing some in-office employees to work from home two days a week.
This story was originally published June 17, 2023, 2:55 PM.
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FedNow, a service from the Federal Reserve, is scheduled to be released in July.
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The Federal Reserve’s new payment system, FedNow Service, is expected to launch this summer, promising a new way for people and businesses to send and receive money quickly.
The “instant payment” program has been in development for years, and some banks with large presences in Charlotte say they’re already gearing up to bring the system to their private and commercial customers.
And despite some claims to the contrary, the FedNow system is not part of a broader plan to eliminate current U.S. currency or give the federal government more control over your money.
Here’s what to know about the FedNow Service and when it will be available to those who bank with some of Charlotte’s biggest financial institutions.
FedNow Service is “a new instant payment infrastructure developed by the Federal Reserve that allows financial institutions of every size across the U.S. to provide safe and efficient instant payment services,” the Federal Reserve says.
The “instant payments” will “allow individuals and businesses to send and receive payments within seconds at any time of the day, on any day of the year,” the group says, so “that the receiver of a payment can use the funds almost instantly.”
The service “will be available to depository institutions,” such as banks, “eligible to hold accounts at the Reserve Banks under applicable federal statutes and Federal Reserve rules, policies, and procedures,” though banks don’t have to participate in FedNow.
“Merchants, consumers, or non-bank payment service providers” will be able to use FedNow to send and receive money through their banks if their bank is part of the system “as they do today with other payment systems,” the Federal Reserve says.
Initial plans for the system were first announced in 2019.
“The initial launch” of FedNow is set for July, but the Federal Reserve has not announced an exact release date.
The service “will be deployed in phases,” with the first wave to “provide baseline functionality.”
Some major banks with large customer bases in Charlotte are already making plans for releasing FedNow once the service is available.
Wells Fargo is “ready” to launch in July after about four years of planning, according to Joe Hussey, head of Wells Fargo’s global treasury management payables and receivables department.
“What we’re really hoping for here is to really expand this product out to more users,” he told The Charlotte Observer, adding that the product will be available to individuals as well as businesses who bank with Wells Fargo.
Fifth Third Bank plans to “make the FedNow service available to customers later this year,” the company said in a statement.
“We will be piloting a limited rollout in the fourth quarter to a group of commercial clients,” spokeswoman Adrienne Gutbier said.
Charlotte-based Truist will be “sharing more about” its FedNow plans “later this year,” the bank explained.
Bank of America did not immediately return a request for comment from the Observer on its FedNow plan.
FedNow will be “slightly different” than other payment services such as PayPal, Venmo and Zelle, according to Hussey.
While those apps are typically used for person-to-person payments, such as splitting a tab with friends, FedNow will likely be used more for things like paying your utility bill or car insurance dues or transferring money between accounts you may have at different banks, he said.
FedNow will not replace physical cash as currency in the U.S.
FedNow is a payment service, not a form of currency, and the Federal Reserve has repeatedly stated it is not getting rid of cash, the Associated Press reported.
The Federal Reserve has done separate research on potential digital currency, the AP added, but “that research is in its early phases and there isn’t uniform support among Fed officials for issuing such a currency.”
Some political figures and social media users have claimed that the Federal Reserve is developing programs, including FedNow, that will allow the federal government to track your spending and block purchases.
U.S. law does not allow the government to exercise that kind of surveillance or control, the fact-checking group Politifact reported.
There are “a variety of technical, legal and political reasons” why such a thing is impossible in the U.S., Politifact said.
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Southern Bancorp’s innovation division is looking to gain a competitive edge against larger financial institutions by developing products specifically for the communities it serves. The $2.5 billion Arkansas-based bank decided “we better get focused,” Vance Smiley, chief of operations and systems integration at Southern Bancorp, told Bank Automation News, noting the bank will “have real […]
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CHARLOTTE — Truist launched its commercial digital experience in the cloud and is currently working toward a mobile offering. The $548 billion bank has taken its virtual loan capabilities and built them within a cloud environment, said Bryce Elliott, chief information officer for wholesale and enterprise payments technology at the Charlotte-based bank Thursday at Bank […]
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CHARLOTTE – Bank Automation Summit U.S. 2023 kicks off Thursday with panelists from Fifth Third Bank, Truist Financial and Wells Fargo taking the stage to discuss data expandability issues through cloud technology at the Westin Charlotte in Charlotte, N.C.
The two-day event features panel discussions, presentations, networking roundtables and a fireside chat with Goldman Sachs’ Brinda Bhattacharjee, chief operation officer and head of partnerships for transaction banking.

The event brings together U.S.-based industry experts to discuss banking automation and technology topics, including RPA strategy and automation of real-time payments. View the full agenda.
The Summit will take on the following three key trends:
1. How to approach automation projects: Financial institutions continue to automate and invest in technology
Decision makers from PNC Financial and Discover Financial Services will discuss how to approach new projects, how to pitch to senior management and how to determine where to invest time, energy and resources.
2. Balancing automation and human capital: As more technology surfaces in the financial industry, banks are faced with finding the right mix between digitizing and hiring.
In many cases, banks are investing in both to balance customer needs and their desire for digital capabilities. Sessions will deliver how to maintain that balance through employee training.
3. Implications for core systems: Cloud modernization, integration tools and pushing legacy systems to their limits.
The Summit will address on how to determine whether to wrap or scrap a core system. Speakers from TD Bank, BankUnited and Arvest Bank will discuss how they have approached core modernization.
Learn more about and register for Bank Automation Summit U.S. 2023.
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Lekha Banerjee, technology executive at Truist, will join the panel “Innovations in Business Intelligence for Banking” at Bank Automation Summit U.S. 2023 on Thursday, March 2, at 1:30 p.m. ET at the Westin Charlotte in Charlotte, N.C.
View the full agenda for the Bank Automation Summit U.S. 2023.

Banerjee will discuss business intelligence use cases and methods for using data in product implementations.
The $548 billion Truist is focused on new products via its Innovation and Technology Center, which opened in 2022, and improving customer experiences via its virtual assistant, Truist Assist, which also launched last year.
Banerjee joins Jessica Gonzalez, director of lending strategies and automotive market at fintech Informed.IQ; Steve Smith, president and chief executive at Louisville, Ala.-based 22nd State Bank; and Brian White, enterprise account executive at customer experience platform Glia, on the panel.
Banerjee joins fellow Truist speakers Bryce Elliott, the bank’s executive vice president and chief information officer for wholesale and enterprise payments technology, and Lindsay Holden, head of Truist Foundry, at the event.
The Summit takes place Thursday and Friday and brings together U.S.-based industry experts to discuss banking automation and technology topics, including RPA strategy and automation of real-time payments.
Learn more about and register for Bank Automation Summit U.S. 2023.
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Technology spend at banks varied during the fourth quarter of 2022 amid talk of a recession. The $3 trillion Bank of America saw 8% growth in non-interest expenses in Q4 to $5.1 billion and $1.8 trillion Wells Fargo saw a 5% year-over-year increase in tech spend to $902 million contributing to the bank’s 23% increase […]
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