Charlotte’s top banking giants, Bank of America, Wells Fargo and Truist, are charting growth based on efficiency, which includes cutting jobs, and the strategic adoption of artificial intelligence.…
Read more How Charlotte’s big 3 banks use AI to cut jobs and costs in push for growthAI is now large enough to justify a dedicated seat in the C-suite. Demand for this leadership position is being led by three groups, Praneet Franklin, senior partner and AI practice…
Read more Hiring a chief AI officer: Compensation, recruitment, candidates, responsibilityThe global banking sector is adding to its C-suite to keep pace with the AI revolution. Enter the chief artificial intelligence officer (CAIO). A CAIO is an executive focused on the oversight of development, strategy and implementation of AI,…
Read more 2025 brings leadership rethink as banks install chief AI officers worldwideTruist has appointed longtime Microsoft executive Pascal Belaud as its chief AI and data officer, the company said Nov. 19. He will begin the role Nov. 24 and…
Read more Truist names Pascal Belaud chief AI and data officerBanks, fintechs, credit unions and tech giants are looking to leadership to spearhead AI strategy as the technology continues to improve speed, efficiency and overall productivity in the…
Read more 14 FinAi execs to watch in 2026FinAi News is pleased to announce that Chris Ward, executive vice president and head of enterprise payments at Truist, will speak at the inaugural FinAi Banking Summit in…
Read more Truist’s Chris Ward to speak at FinAi Banking SummitTruist’s AI-driven personal assistant, Truist Assist, is increasingly used by its clients, with 1.3 million conversations facilitated by the bot in the third quarter. Truist Assist, launched in…
Read more Truist’s AI-driven assistant facilitates 1.3M conversations in Q3The AI-driven Truist Client Pulse tool is helping Truist boost its digital capabilities. The tool provides client feedback from more than 30 million interactions from disparate channels, Michael…
Read more Truist innovates around Truist Client Pulse solutionTruist is prioritizing innovation and has seen a sharp increase in the number of patents it has been granted. The $544 billion bank launched its patent program in…
Read more Truist’s granted patents skyrocket 960% YoY in 2024Michel Jacobs has been named chief strategy officer of tech provider CSI. As CSO, Jacobs is responsible for growth, including market expansion, mergers and acquisitions, and business diversification,…
Read more Movers and shakers: CSI appoints Jacobs chief strategy officerTruist was reminded of the importance of investing in both digital and in-branch offerings following the past month’s hurricanes, Helene and Milton. The need for both in-person…
Read more Truist clients need online and in-person support after stormsFinancial institution leaders have prioritized innovation and efficiency efforts in 2024 while navigating continually evolving technologies. This year, bank executives have been tasked with keeping up with generative…
Read more 11 bank tech execs to watch in 2025Truist is tapping Wells Fargo CIO of Consumer Technology Steve Hagerman to fill its chief information officer role. Hagerman was the “right person at the right time…
Read more Truist lands Wells Fargo tech leader | Bank Automation NewsTruist’s investment in digital capabilities helped the bank keep up with growing client demand for mobile and digital channels in the second quarter. “We continue to show strong…
Read more Truist digital engagement grows in Q2 | Bank Automation NewsTruist cut jobs in core technology and operations following more recent pullbacks on tech at the institution. “We recently notified technology teammates about certain roles that will be…
Read more Truist cuts core tech, operations jobs | Bank Automation NewsThe shakeup at Truist Financial continues. Truist Financial Chief Information Officer Scott Case has left the Charlotte, N.C.-based bank, a source close to the matter told Bank Automation…
Read more Truist parts ways with another CIO | Bank Automation NewsTruist Financial Corp. is nearing a deal to sell a majority stake in its insurance brokerage business to Stone Point Capital and Clayton Dubilier & Rice, people familiar…
Read more Truist nears sale of insurance arm to Stone Point, CD&R | Bank Automation NewsTruist Financial Corp. is selling its stake in Truist Insurance Holdings, a subsidiary of Truist and the fifth largest insurance brokerage in the U.S., for $15.5 billion, the…
Read more Truist selling stake in insurance brokerage business in deal valued at $15.5 billionBryce Elliott, former chief information officer of wholesale and enterprise functions at Truist Financial, is no longer working at the Charlotte, N.C.-based bank. Elliott’s role at Truist is…
Read more Truist shakeup continues | Bank Automation NewsTruist bank plans to close more branches in the Charlotte region, as well as elsewhere in North Carolina, as the bank grapples with $750 million in companywide cuts,…
Read more Truist closing bank branches across NC, including near Charlotte and the Triangle
