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Tag: Ticketmaster

  • How Much Are Bruce Springsteen Tickets? The Promised Range for ‘The Promised Land’ Is $87-$3,007, With Nearly Row-by-Row Variations In-Between

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    Another Bruce Springsteen tour on-sale; another bout of elation among those who procured tickets. Along with, of course, another round of debate over how easy it was or wasn’t to get those tickets… and another spate of hysteria about top ticket prices. So how much did they cost when they went on sale Saturday?

    There was a bit of sticker shock for some when they logged into Ticketmaster over the weekend and were put into queues that sometimes backed up to over 100,000 wanna-be ticket buyers at a time, with a message to study on the app while they waited: “Tickets for this event have been priced in advance by the tour from $84.55 – $3,007.20, including service fees.”

    That is some welcome transparency, and it gets out of the way early the horror some fans might feel if they went directly to the front rows after making their way through the line and saw that $3,007.20 pop-up window. The $84.55 bottom also sets up an impression for fans that at least some of the tickets will be set at working man’s prices. (The “priced by the tour” clause also counts as Ticketmaster signaling that it wishes to wash its hands a bit of where prices finally land.)

    Of course, in the end, a very tiny percentage of tickets were set at either those top or bottom price points, which makes it a challenge to wade through enough sections to get even a clue about what an average price might be. But over the course of a couple of hours of looking through the ticket offerings for Springsteen’s two L.A. Forum shows, and a side glance at some other cities, Variety was able to form some impressions.

    Springsteen tours have tended to attract more attention for their cost than most in recent years, partly because some fans believe that he has a “man of the people” image that should mandate keeping costs for fans low, while others think it’s just fine if he charges something closer to a going rate, given how scalpers will make the lion’s share off outrageous prices if he leaves money on the table for the sake of optics. And, of course, many in Springsteen’s core demographic rarely buy tickets anymore and still complain about anything above 1985 prices… although no one can be blamed for having their eyes widen upon first exposure to the higher tiers here. (It’s not just boomers who balk, anyway; the onsale for Harry Styles’ upcoming residencies had some millennials at least as much in shock as any Bruce fan.)

    Generally speaking, if you wanted a “good” seat — which we’ll define as on the floor or in the loge sections facing the stage — you should have expected to shell out in the $400-$1200 per-ticket range, at initial face value.

    However, there were some seats in the upper levels that many fans would consider perfectly acceptable for a high-demand show that went for around $130 (disappearing very quickly at that level) or $180. This was the sweet spot for fans on a budget who wanted to get in the building, be facing the stage and rely to a large extent on the big screens.

    One thing to note: “dynamic” pricing did not seem to be in effect for the on-sale, contrary to what many fans were contending. Prices for different rows seemed to be the same time when we visited them over time. Most of the best seats were identified as “platinum” tickets, which in the past has sometimes been identified as seats whose prices are subject to change, based on demand. But we didn’t see any immediate sign of prices going up or down, whether it was for platinum or “standard” seats. (That doesn’t count resale tickets, which of course began fluctuating immediately.)

    The very first tickets to sell out were those in the GA section right in front of the stage, which takes up a relatively small part of the overall floor. Ticketmaster even warned those waiting in the queue that those were gone. Although Variety never got a chance to even look at those prices, fans reported the standing-room tickets were about $500, on par with what Springsteen has charged for that privileged area for years.

    The only $87.55 tickets we spotted were in the last few rows of the area behind the stage… an awfully good price point if you have binoculars and want the same view the cover photographer for “Born in the USA” had (give or take a processional lap to a ramp at the rear of the stage that is likely to happen in any Springsteen show). Anything closer-up in the rear than those last few rows was more likely to run you anywhere from $130.35 to $306.60, the latter being the cost for a front-row seat in a rear-view section.

    The sections that sold out most quickly — apart from the instant-sellout GA spots — were the front-facing loge sections, just off the floor. In the Kia Forum’s section 105, which is somewhat toward the rear of the arena but still offering a good, relatively head-on view, a ticket in row 1 cost $961.30 (labeled as a platinum ticket), while a seat in row 9 ran $423.96 (labeled a standard seat).

    On the floor, a ticket in the very front rows cost $3007.20, as advertised. If you went back to the sixth row, they dropped to $2707.20. A seat in the front row of Section F, the second seated section back from GA, went for $1,147.20. Move back to row 5 of that section and it was $961.20. Go back on row 10, in the area of the mixing board, and seats dropped to $721.30. Seats in the very last rows of the floor, meanwhile, went for $423.95.

    In the upper level, a.k.a. the 200s at the Forum, a typical seat was going for $308.80, including the row the very furthest distance from the stage (section 236, row 10). However, the back rows over in section 205 could be had for $187.95.

    Some seats in the front-facing 200s, a.k.a. the “nosebleeds,” did go for $128 — a bargain, by most modern standards. Those were all sold out by the time we got through the queue for the Forum shows, though. We were able to go look at other cities — Cleveland, for example (where SeatGeek was handling all the sales, including initial purchase, not Ticketmaster) — and see some $128 seats still on sale there as of Saturday afternoon.

    Are these fair prices? Springsteen fans will continue to debate that, as they have with other recent tours of his. One answer is that any of these prices will seem reasonable compared to what resellers will be asking for them, probably even at the uppermost level. Some industry observers have made the point that tickets for top-tier acts are underpriced, by the standard of actual supply and demand, if resellers can get more and that money doesn’t go into the pocket of the artist. But others argue that optics matter, which is why most superstar acts have recently been setting their top tickets closer to the $1200 level than $3000. Taylor Swift actually capped non-VIP-package tickets for the Eras Tour at $499, leaving rates above that to the scalpers — though you could argue she made it up in volume, in a way that a short tour like Springsteen’s never could. (And also that she has a lot more years ahead of her to make beaucoup concert bucks than the E Street Band, who are revving their engines to retirement age and beyond.)

    Clearly, many fans look at high ticket prices and walk away. At one point in the Forum on-sale, the wait to get through the queue showed more than 100,000 potential buyers ahead in the line, but by the time we got past that massive line, there were still hundreds of tickets to be had, indicating most looked at what were available and walked away. (Or many were bots… take your pick.)

    But in the end, Springsteen has one thing in his favor that the Eras Tour also did, even after scalpers tripled and quadrupled prices: Virtually no one who has attended one of his shows in recent years ever went online to complain after the fact that it wasn’t worth it, whatever “it” turned out to be. Especially, in the case of either of these three-hour-plus experiences, if you’re calculating value by the minute as well as sublimity.

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    Chris Willman

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  • Ford wants to revisit ending ticket scalping amid Blue Jays ‘gouging’ | Globalnews.ca

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    As Toronto Blue Jays tickets are resold for thousands of dollars, Ontario Premier Doug Ford says his government may revive anti-scalping legislation it previously killed shortly after assuming office.

    “My personal opinion, going to talk to the whole team, they’re gouging the people,” he told reporters on Wednesday afternoon. “We have one player in the market that controls the tickets, that’s not right for the people.”

    Asked if he’d consider legislation specifically, Ford said his government would look at the option.

    Ford’s comments come a day after Blue Jays World Series tickets went on sale on Ticketmaster. Less than two hours after sales began, tickets were being listed for sale for more than $2,000. 

    On Tuesday, a single ticket in section 135 in the Rogers Centre for Game 1 was priced at $4,954. The lowest individual ticket found was in section 510 for $1,723, taxes included.

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    The prices caused uproar on social media, with many Jays fans questioning why a ticket could be purchased within minutes and potentially put back on the market for a significantly higher cost than it was likely purchased for.

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    The anger over price resales is not new, with anger erupting last year during Taylor Swift’s Eras tour which saw similar ticket prices and frustration.


    Click to play video: 'Toronto Blue Jays fans in Maritimes cheering team on as they head to World Series'


    Toronto Blue Jays fans in Maritimes cheering team on as they head to World Series


    Ford’s government previously scrapped part of a law that would have capped ticket resale prices at 50 per cent above the original face value.

    A section in the previous Liberal government’s Ticket Sales Act would have imposed that cap, but the Progressive Conservatives paused implementing it shortly after the 2018 election.

    A year later in 2019, it cancelled the rule, saying it was unenforceable and that it would have driven consumers to buy tickets on the black market and drive costs higher.

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    The Liberals under former premier Kathleen Wynne had originally introduced the legislation to tackle “scalper bots” that scoop up huge blocks of tickets.

    John Fraser, the Ontario Liberals’ parliamentary leader, told reporters Wednesday that reviving anti-scalping legislation was the “right thing to do.”

    “When we’re all waiting in line and we’re not getting tickets and the next second we see is 10, 12 times the price, that’s not fair,” Fraser said.

    NDP Leader Marit Stiles, asked if the legislation should be brought back, told reporters it should, “100 per cent.”

    “We asked for this when it came to the Taylor Swift concert, right, we need the government to take action,” Stiles said, adding her party will present something soon in the legislature.

    In his comments Wednesday, Ford said he doesn’t believe in one company “controlling everything,” and specifically named Ticketmaster.


    &copy 2025 Global News, a division of Corus Entertainment Inc.

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    Sean Previl

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  • Ticketmaster Claims in Letter to Congress That It ‘Does More Than Anyone to Get Tickets Into the Hands of Real Fans’; NIVA and NITO Do Not Agree

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    Ticketmaster unveiled what it says are new measures to stop scalpers by barring users and ticket brokers from making multiple accounts, requiring resellers to use taxpayer ID verification, and using AI tools for “faster assessment and cancellation of bot-purchased tickets,” as a Federal Trade Commission lawsuit filed last month continues that accuses the platform of working with resellers to elevate prices. The letter states that “Ticketmaster does more than anyone to fight bots and get tickets into the hands of real fans.”

    The announcement was made via a lengthy letter written to the senators behind the lawsuit by the company’s executive vice president Dan Wall, obtained by Variety, with a goal to “increase the percentage of tickets going to real fans” by utilizing the Social Security number or taxpayer ID verification to cancel scalper accounts. Wall also said the company will not allow brokers to exceed the platform’s ticket resale limits, another accusation in the lawsuit.

    Ticketmaster will also discontinue TradeDesk, a tool that allows resellers to track their ticket sales, although Live Nation denied that the tool was being used to mislead customers, as stated in the lawsuit.

    The company also denied other allegations made in the lawsuit, claiming that it does not collude with ticket resellers to elevate prices, and that it violate the Better Online Ticket Sales Act (BOTS Act), a 2016 law meant to stop bots from reselling tickets at high prices.

    Not surprisingly, independent venue and touring organizations were quick to criticize the claims made in the letter. In a statement, the National Independent Venue Assn. wrote: “Live Nation’s ‘actions’ on resale detailed in a letter to Congress are too little and too late to get back the trust of fans, artists, and stages. They apparently got caught opening up their systems to predatory resellers, which is a betrayal of fans and artists. This looks like an attempt to clean up their devastated public image following the Federal Trade Commission’s strong BOTS Act and deceptive practices case against them. Based on that suit and this letter, we have seen clear evidence that Live Nation and Ticketmaster are in bed with scalpers, and resale platforms like StubHub and Vivid Seats benefit daily from it.

    “The meaningful way to repair the damage done by Live Nation’s alleged collusion with scalpers is for them to voluntarily cap resale tickets on their resale platform at no more than the face value of the original ticket.”

    Also on Monday, the National Independent Talent Association, a trade group for independent U.S. managers, agents, and artists they represent, wrote, “Ticketmaster nor any other platform should engage in reselling tickets above face value. This practice hurts both artists and their fans. We are encouraged that the FTC’s efforts have already led to Ticketmaster reforming its systems by canceling multiple broker accounts and improving its efforts regarding BOTS sweeps.”

    Variety will have more on the situation as it develops.

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    Jem Aswad

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  • New level of petty? Yankees throw fuel on Red Sox rivalry fire via Ticketmaster

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    Here we go again.

    Here we go again.

    Photo grab from MLB’s Facebook page

    Muhammad Ali versus Joe Frazier.

    Duke versus North Carolina.

    Tennessee Titans versus the win column.

    Sports rivalries are nothing new to fans and often bring an entirely new level of joy and agony in daily lives. And while there are some titillating fights throughout sports history, few steal the spotlight as much as the New York Yankees and the Boston Red Sox — two baseball teams who are reigniting that fire in front of a new generation with the American League Wild Card Series starting on Sept. 30.

    And New York has found a new way to get under the skin of Red Sox fans by limiting access to Yankee Stadium, where the three-game series will go down.

    “Yankee Stadium is located in Bronx, New York,” a message at the top of Ticketmaster says. “Sales to this event will be restricted to residents of New York, New Jersey, Connecticut and Pennsylvania.

    “Residency will be based on credit card billing address. Orders by residents outside New York, New Jersey, Connecticut and Pennsylvania will be canceled without notice and refunds given.”

    Well, that’s one way to give the New England area — especially Massachusetts — the big foam middle finger.

    “Sometimes teams will place geographic restrictions on certain events to give local fans the best chance to attend,” a spokesperson for Ticketmaster told NBC 10 Boston.

    Unless you’ve been living under a rock near the Mars rover, you’ve heard of the Red Sox-Yanks battle royale, and it’s not just because of the 6,427 hours of pregame coverage the teams receive when they collide in the postseason. It’s because of, well, the Curse of the Bambino.

    Yes, it dates back over a century, when Boston sold Babe Ruth to the Yankees in 1919, which started an 86-year championship drought for the Red Sox that finally ended in 2004.

    “Obviously a bunch of history there,” Red Sox shortstop Trevor Story told The Athletic. “Just as a fan of the game growing up, you know pretty well about the rivalry and what it means to both cities. … I think it’s the best in all of sports, so it’s going to be special.”

    Tickets are still available to those banned residents but via a ticket reseller, NBC Boston says.

    McClatchy News reached out to the Yankees on Sept. 30 but has yet to receive a repsonse.

    Game 1 of the AL Wild Card Series starts at 6:08 p.m. ET on ESPN.

    TJ Macias

    Fort Worth Star-Telegram

    TJ Macías is a Real-Time national sports reporter for McClatchy based out of the Dallas/Fort Worth Metroplex. Formerly, TJ covered the Dallas Mavericks and Texas Rangers beat for numerous media outlets including 24/7 Sports and Mavs Maven (Sports Illustrated). Twitter: @TayloredSiren

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    TJ Macias

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  • 2026 Denver concert season taking shape: My Chemical Romance, Ed Sheeran and more

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    It’s not too early to start planning for 2026 concerts, given that tickets for some of these just-announced shows are already on sale as of this week. Here are seven big shows coming to metro Denver next year.

    Chris Pizzello, Invision/AP

    Cardi B performs at the BET Awards on Sunday, June 23, 2019, at the Microsoft Theater in Los Angeles.

    Cardi B

    Bronx hip hop queen Cardi B is taking to the road for her new album “Am I the Drama?” with a March 9, 2026, concert scheduled for Ball Arena. Tickets for that Little Miss Drama tour stop are available as of Monday, Sept. 22 via ticketmaster.com.

    Yonder Mountain String Band

    Colorado bluegrass favorites Yonder Mountain String Band are set to play Frisco’s 10 Mile Music Hall (Jan. 8, 2026), followed by a two-night run in Denver at Cervantes Masterpiece Ballroom, Jan. 9-10, 2026, as part of a winter tour that extends through March. Tickets are on sale at 10 a.m. Friday, Sept. 26, at etix.com. Prices are not yet available.

    Ed Sheeran

    British singer-songwriter Sheeran returns to Empower Field at Mile High on July 4, 2026, as part of his seemingly never-ending tour over the past three years (also part of the North American leg of his Loop Tour). The public on-sale period begins at 10 a.m. Friday, Sept. 26, via promoter AEG Presents’ axs.com. Ticket prices were not immediately available.

    Ray LaMontagne

    The 20th anniversary of this singer-songwriter’s album, “Trouble,” arrived back in 2024, but LaMontagne is still plotting his “Trouble” shows with a sentimental Red Rocks Amphitheatre concert on Aug. 26, 2026, with opener Weather Station. Tickets, $80-$272, are on sale at axs.com.

    My Chemical Romance

    This pop-punk act is joining dozens of other big names in playing one of its classic albums all the way through on tour — in this case, the moody 2006 chart-topper “The Black Parade.” The band’s nostalgia run has a wide canvas, with an Aug. 27, 2026, concert already set for the 50,000-seat Coors Field, including opening act and ’90s trailblazers The Breeders, which is enjoying its own comeback in recent years. Tickets are on sale at noon on Friday, Sept. 26 via ticketmaster.com. Prices are not yet available.

    Wil Baptiste, left, and Kev Marcus are the classical/hip hop duo Black Violin. (Colin Brennan, provided by Gold Mountain Entertainment)
    Wil Baptiste, left, and Kev Marcus are the classical/hip hop duo Black Violin. (Colin Brennan, provided by Gold Mountain Entertainment)

    Black Violin

    Downtown Denver’s historic Paramount Theatre already has an impressive 20 comedy, touring-celeb and music shows (including ABBA and Bee Gees tribute acts) booked for 2026. But our current favorite is Black Violin, the classical-meets-hip-hop duo of Lauderdale, Fla.’s Kev Marcus and Wil B. The act plays on April 21, 2026; tickets, $48.70, are on sale at ticketmaster.com.

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    John Wenzel

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  • FTC Sues Ticketmaster Over ‘Deceptive’ Ticket Pricing Tactics

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    The FTC and seven states have sued Ticketmaster and its parent company Live Nation for allegedly “deceptive” ticket resale tactics, according to a press release Thursday. The federal regulatory agency says that Ticketmaster is “tacitly coordinating with brokers,” allowing them to buy millions of dollars worth of tickets, just to resell them at a higher cost to the person who actually wants to attend a given concert.

    The FTC says Ticketmaster is also aware of ticket brokers regularly bypassing security measures by creating accounts using proxy IP addresses and, beyond that, offers tech support to brokers through software called TradeDesk which helps brokers track and aggregate purchases from multiple accounts. The interface allows resellers to manage resales much easier.

    Just five brokers had over 6,000 Ticketmaster accounts holding over 240,000 tickets to more than 2,500 events, according to the FTC. And the agency quotes an internal email from Ticketmaster that shows an executive admitted they “turn a blind eye as a matter of policy” to brokers buying more tickets than they should be allowed.

    The FTC notes that consumers spent $82.6 billion buying tickets from Ticketmaster from 2019 to 2024 and the company controls about 80% of the primary ticketing for major concert venues.

    Ticketmaster has also allegedly deceived consumers about the true cost of a ticket, advertising the prices without mandatory fees listed. Those fees can be as high as 44% of the cost of the ticket, according to the FTC, and don’t show up until the very end of the transaction. Those fees totaled $16.4 billion from 2019 to 2025, according to the agency.

    A more aggressive posture against Ticketmaster has been in the works since Joe Biden’s presidency, but current leadership at the FTC wants everyone to give Trump credit for this most recent move, which is admittedly an escalation.

    “President Donald Trump made it clear in his March Executive Order that the federal government must protect Americans from being ripped off when they buy tickets to live events,” FTC Chairman Andrew Ferguson said in a press release.

    “American live entertainment is the best in the world and should be accessible to all of us,” Ferguson continued. “It should not cost an arm and a leg to take the family to a baseball game or attend your favorite musician’s show. The Trump-Vance FTC is working hard to ensure that fans have a shot at buying fair-priced tickets, and today’s lawsuit is a monumental step in that direction.”

    Ticketmaster didn’t immediately respond to a request for comment Thursday afternoon. Gizmodo will update this article if we hear back.

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    Matt Novak

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  • The FTC sues Ticketmaster for allegedly colluding with resellers

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    The FTC and seven states sued Ticketmaster owner Live Nation on Wednesday. The lawsuit accused the company of knowingly allowing brokers to buy tickets in bulk. Ticketmaster allegedly then let them resell the tickets at a significant markup on its own second-hand market.

    The FTC claims Ticketmaster was aware that resellers routinely bypassed its security measures for these purchases. The company profits three times from resales. It collects fees at the initial purchase, followed by both buyer and seller fees upon resale. Between 2019 and 2024, Ticketmaster raked in $16.4 billion in fees, according to the FTC.

    The agency paints a picture of the company that epitomizes rampant corporate greed. The FTC claims an internal Live Nation review showed that five resellers alone harvested 246,407 tickets to 2,594 events. The agency accused Ticketmaster of admitting in an internal email that it “turn[s] a blind eye as a matter of policy.”

    The company is said to even offer tech support to brokers through its TradeDesk app. The software is designed to consolidate and manage tickets purchased through multiple Ticketmaster accounts.

    Ticketmaster also allegedly failed to implement third-party identity verification tools that could have prevented the bulk purchases. Why? The FTC quotes the company as saying these tools would have been “too effective.” The company is also said to have admitted to engaging in deceptive pricing. Their alleged reason: Customers were less likely to buy tickets when they saw the actual cost upfront.

    The FTC accused Live Nation of violating two laws: the FTC Act’s ban on deceptive practices and the BOTS Act. The latter was signed by President Obama in 2016, just before leaving office. As its name suggests, it banned the use of bots or other software to obtain more tickets than is legally allowed. Earlier this year, President Trump issued an executive order to increase enforcement of the law.

    The suit was filed in the US District Court for the Central District of California. Joining the FTC in the suit are Virginia, Utah, Florida, Tennessee, Nebraska, Illinois and Colorado.

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    Will Shanklin

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  • FTC accuses Live Nation and Ticketmaster of illegally reselling event tickets

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    The Federal Trade Commission and state prosecutors on Thursday filed a joint lawsuit against Live Nation Entertainment and Ticketmaster accusing the event services of allowing brokers to scoop up event tickets and resell them at inflated prices, costing consumers billions of dollars. 

    In a legal complaint filed in the U.S. District Court for the Central District of California, the regulatory agency also alleged that Live Nation, which owns Ticketmaster, used “bait-and-switch pricing” tactics by advertising lower ticket prices than what was actually available to customers, and by selling millions of tickets to brokers— often at a significant markup — despite limits that artists had placed on such sales.

    “The FTC alleges that in public, Ticketmaster maintains that its business model is at odds with brokers that routinely exceed ticket limits,” the agency said in a news release. “But in private, Ticketmaster acknowledged that its business model and bottom line benefit from brokers preventing ordinary Americans from purchasing tickets to the shows they want to see at the prices artists set.”

    The agency said Live Nation’s and Ticketmaster’s business practices violate the Better Online Ticket Sales Act and other laws barring deceptive sales tactics. 

    Joining the FTC suit were attorneys general in Colorado, Florida, Illinois, Nebraska, Tennessee, Utah and Virginia.

    “It should not cost an arm and a leg to take the family to a baseball game or attend your favorite musician’s show,” FTC Chairman Andrew N. Ferguson said in a statement

    From 2019 to 2024, consumers spent nearly $83 billion buying tickets through Ticketmaster, the FTC said. The platform controls at least 80% of the tickets sold by major event venues, according to the agency.

    Live Nation, based in Beverly Hills, Calif., and Ticketmaster didn’t immediately reply to a request for comment. 

    In May, the Department of Justice filed a federal lawsuit accusing the two companies of illegally monopolizing the live entertainment industry. The suit alleged that Live Nation has violated antitrust laws in ways that hurt consumers, in part through its ownership of Ticketmaster.

    Live Nation bought Ticketmaster in 2009.

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  • FTC sues ticket reseller, saying it illegally exceeded purchase limits for Taylor Swift, other shows – WTOP News

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    In a lawsuit filed in federal court in Maryland, the FTC said Maryland-based ticket broker Key Investment Group has used thousands of fictitious Ticketmaster accounts and other methods to buy tickets for events, including Taylor Swift’s Eras Tour.

    The U.S. Federal Trade Commission filed a lawsuit Monday against a ticket broker, alleging the company used illegal tactics to exceed purchasing limits for popular events and then resold tickets at significantly higher prices.

    In a lawsuit filed in federal court in Maryland, the FTC said Maryland-based ticket broker Key Investment Group has used thousands of fictitious Ticketmaster accounts and other methods to buy tickets for events, including Taylor Swift’s Eras Tour.

    According to the FTC, Key Investment Group – which does business under brand names like Epic Seats and Totally Tix – purchased at least 379,776 tickets from Ticketmaster between Nov. 1, 2022, and Dec. 30, 2023. The company spent nearly $57 million to buy the tickets and resold them on secondary marketplaces for approximately $64 million.

    For just one Taylor Swift concert, Key Investment Group allegedly used 49 different accounts to purchase 273 tickets, dramatically exceeding the Eras Tour’s 2023 six-ticket purchase limit per event, the FTC said. Fans were so frustrated by the difficulty getting tickets for Swift’s tour that the U.S. Senate wound up grilling Ticketmaster in a 2023 hearing.

    In a statement released Monday, Key Investment Group said it will vigorously defend itself against the FTC’s lawsuit.

    “The case threatens to dismantle the secondary ticket market for live events, further consolidating power in the hands of the industry’s largest monopoly,” the company said.

    Key Investment Group said the FTC is misapplying the Better Online Ticket Sales Act, a 2016 law which it said was meant to target malicious software, not legitimate resale businesses. Key Investment Group sued the FTC in July to try to prevent the agency from using the law against it, saying it uses human employees — not bots — to buy tickets.

    But the FTC said that law also prohibits anyone from circumventing security measures and other controls meant to enforce posted ticket limits.

    In March, with Kid Rock by his side in the Oval Office, President Donald Trump signed an executive order directing U.S. officials to ensure ticket resellers are complying with Internal Revenue Service rules. The order also directed the FTC to ensure “price transparency at all stages of the ticket-purchase process” and to “take enforcement action to prevent unfair, deceptive, and anti-competitive conduct in the secondary ticketing market.”

    Copyright
    © 2025 The Associated Press. All rights reserved. This material may not be published, broadcast, written or redistributed.

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    WTOP Staff

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  • Ticketmaster changes Taylor Swift ticket transfer rules amid recent cyber thefts  | Globalnews.ca

    Ticketmaster changes Taylor Swift ticket transfer rules amid recent cyber thefts | Globalnews.ca

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    Ticketmaster is enforcing new rules around how fans transfer Taylor Swift tickets amid a surge in reported scams.

    The ticket sales giant recently updated its website to say ticket transfers for Swift’s concerts can only start 72 hours before the event.

    Previously, Swifties could transfer tickets between Ticketmaster accounts at any time.

    Representatives for Ticketmaster confirmed the rule but did not respond to questions about the reason for the change.

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    It comes after a spike in reported hacks to Ticketmaster accounts that have affected Swift’s Canadian fans, as well as ticket holders for other events operated by the company.

    Some customers posted on social media that concert tickets they purchased months ago were suddenly transferred from their Ticketmaster accounts without their authorization.

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    The company said in a statement it is working to “restore fans’ tickets.”

    “The top way fans can protect themselves is setting a strong unique password for all accounts – especially for their personal email which is where we often see security issues originate,” it wrote.

    “Scammers are looking for new cheats across every industry, and tickets will always be a target because they are valuable, so Ticketmaster is constantly investing in new security enhancements to safeguard fans.”


    &copy 2024 The Canadian Press

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    Globalnews Digital

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  • Ticketmaster’s Pricing For Oasis Tickets Is Under Investigation In The UK – KXL

    Ticketmaster’s Pricing For Oasis Tickets Is Under Investigation In The UK – KXL

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    LONDON (AP) — The U.K.’s competition watchdog has launched an investigation into the way tickets were sold for next year’s reunion concerts from iconic 1990s Britpop band Oasis.

    In a statement Thursday, the Competition and Markets Authority (CMA) said its investigation into Live Nation Entertainment’s unit Ticketmaster will look specifically at “dynamic pricing,” whereby prices can vary rapidly in light of changing market conditions.

    Many Oasis fans who queued online at the Ticketmaster site for many hours on Saturday complained that they ended up paying more than double the face value of the ticket as a result of this dynamic pricing.

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    Grant McHill

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  • Did Taylor and Travis Break Up?

    Did Taylor and Travis Break Up?

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    Rumors began to swirl online yesterday that the American Royal Couple, Travis Kelce and Taylor Swift, were heading for Splitsville.


    It began with a Reddit post with an alleged contract, providing an exact date when Travis Kelce and Taylor Swift would break up. This fueled even more gossip that the iconic couple — who have made debuts together on-stage at Swift’s Era’s Tourwere a so-called PR relationship.

    Online forum and social media users began to speculate whether or not Swift and Kelce’s relationship has merely been a ploy for popularity — or not. However, Travis Kelce shut down those rumors immediately by having his PR firm, Full Stop, call lawyers to confirm these documents are falsified and they will be taking action.

    image C/O Daily Mail

    It’s a sigh of relief for many as The Tortured Poet’s Department singer and the Kansas City Chiefs tight end haven’t called it quits. But it’s also an important sign not to believe everything you see on a Reddit thread…and luckily, this couple will never go out of style.

    A spokesman from Full Scope told The Daily Mail that the document is “entirely false and fabricated and were not created, issued or authorized by this agency.”

    ‘We have engaged our legal team to initiate proceedings against the individuals or entities responsible for the unlawful and injurious forgery of documents,’ Full Scope added.

    It’s been a busy week for Travis Kelce, who spent the summer following Taylor on tour, as he prepares for the start of NFL season on Thursday. He also just revealed the trailer for Ryan Murphy’s latest show, Grotesquerie,starring Kelce and Niecy Nash. While the trailer is sure to turn heads, we can’t help but still fear for his acting abilitiesor lack thereof!

    Regardless, we can all relax now knowing Taylor and Travis are still going strong. And I will wait patiently for the engagement rumors to ensue.

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    Jai Phillips

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  • Taylor Swift Uses Pat McGrath And You Should Too

    Taylor Swift Uses Pat McGrath And You Should Too

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    We hail Taylor Swift for many things: her innate musical ability, her consistent chart-topping albums, her drive. And her personal life is something we’ve all been invested in for years, whether it’s her boyfriend Travis Kelce or even her private jet usage, people are obsessed with Swift.


    And while the Eras Tour is all the rage right now, selling out in seconds and causing a outright siege on Ticketmaster, I’m not paying attention to surprise songs…or the teasing of the reputation (Taylor’s Version) re-release…I’m fully focused on Taylor Swift’s makeup.

    You see, the woman has performed in rain, in the heat of the summer, dancing and charming, and belting out songs for hours upon hours…and her makeup doesn’t move. There’s not a single photo with Taylor’s mascara running down her face, her blush is still intact, it’s actually an anomaly.

    Taylor Swift’s makeup routine may be one of the most sought-after recipes in the world. Why can’t we keep our faces in flawless condition, ready for any event or natural disaster that comes our way? It seems unfair.

    Well, for one, we don’t have makeup artists and a team of stylists curating the best routine for our faces and skin tones. But, we can take a note from the artists and see what products they use.

    Look, I’m not performing for hours on a stage for tens of thousands, but I am going out and sweating my makeup off night after night. And heaven forbid it rains. So, I need to prepare my makeup just like I’m on tour. It’s the only way.

    Okay, I’ve done my research and I’m willing to share. If you want Taylor Swift’s makeup routine, here are the go-to Taylor Swift makeup products you need:

    The Secret? It’s All Pat McGrath

    Pat McGrath is similar to Patrick Ta: both celebrity makeup artists-turned-beauty-brand-gurus who make incredibly viral makeup. There’s a reason they’re two of the most in-demand names in the beauty industry right now.

    Tons of celebrities are often seen wearing Pat McGrath thanks to its second skin-like finish and long-lasting wear. Fans have been asking for years for Taylor Swift’s routine, and while it’s never fully been confirmed…we have an idea thanks to some internet sleuths unearthing a number of hints.

    Swift collaborated with legendary makeup artist Pat McGrath for the “Bejeweled” music video from her album, Midnights, where McGrath herself even makes a cameo. Not only that, but fans have figured out she’s a regular McGrath fan thanks to the likes of Deuxmoi.

    Taylor Swift’s makeup routineDeuxmoi via Instagram

    So, it’s safe to say that Taylor is exclusively using Pat McGrath makeup products. It makes sense, considering they’re luxurious, premium quality, and highly celebrated by makeup artists.

    And while Pat McGrath may be on the pricier end of Sephora products, it’s well worth the money. When shopping for makeup, I use Girl Math. Sure, foundation can sometimes cost upwards of $50…but that’s $50 for six months of wear…or $10 per month! So cheap.

    Now that we know the brand and some of the products that Taylor’s rumored to enjoy. Here are a few:

    Pat McGrath Labs LiquiLUST: Legendary Wear Matte Lipstick

    We’re all aware that Taylor opts for a bold red lip, it’s kind of her signature. But don’t be afraid to try the other shades in this collection. While LiquiLUST: Legendary Wear Matte is very Taylor, it’s also great to layer with a gloss.

    Pat McGrath Labs Sublime Perfection Foundation

    Pricey, but well worth it. The Sublime Perfection Foundation sets in like a second skin while covering any imperfections or discoloration that you may have. It gives a subtle glow that we all love while remaining full coverage. Plus, it stays on the skin forever.

    Pat McGrath Labs PERMA PRECISION Liquid Eyeliner

    One of Taylor’s lyrics is literally “dry the cat eye sharp enough to kill a man” so you know when it comes to eyeliner Taylor doesn’t play. Pat McGrath Labs’ PERMA PRECISION liner is silky smooth to use and glides effortlessly over any lid…giving you an easy wing in no time.

    Pat McGrath Labs Skin Fetish Highlighter & Balm Duo

    What I love about the Skin Fetish Highlighter is that they’re easy to keep in your purse for on-the-go fixes. They pack a major punch when it comes to shine, and you can put it anywhere on your face, including your eyelids for a subtle glimmer look.

    Pat McGrath Labs Sublime Perfection Setting Powder and Primer

    While I’m personally not a fan of primer in general, I can’t discount Taylor’s makeup regmen. It endures. It stays on her face through anything, so it’s got to be working. Plus, when you pair the same foundation, setting powder, and primer, it’s going to look cohesive.

    Pat McGrath Labs Mothership VII Eyeshadow Palette- Divine Rose

    I’ve spoken volumes about this palette. While it may be on the more expensive side, it’s definitely worth your money. First of all, consider how often you’re buying eyeshadow. Palettes last a long time, and this highly pigmented one is packed with color.

    It’s buildable, blendable, and easy for beginners to use. Plus, the rose shades are amazing.

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    Jai Phillips

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  • Highlights From The Heritage Foundation’s ‘Project 2025’

    Highlights From The Heritage Foundation’s ‘Project 2025’

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    Several high-ranking members of Donald Trump’s former administration recently released a stunning, highly detailed document outlining how they would overhaul the federal government should he be reelected president. The following are the biggest takeaways from the Heritage Foundation’s 922-page political playbook designed to bolster Trump’s power.

    Immigration through Ticketmaster: By privatizing immigration, it ensures all immigrants pay the service fee, order processing fee, and the occasional surge pricing fees.
    Dog militia: Every dog will receive a firearm to defend their country from tyrannical oppression.
    A must-try pesto recipe: Included on page 635 of the manifesto is a step-by-step guide for recreating Heritage Foundation president Kevin Roberts’ irresistible family pasta sauce.
    Official designation of the president as “America’s dad”: Project 2025 includes a chart showing the proposed family tree of the country, which would make Donald Trump the dad and all Americans his kids.
    Replace 30,000 federal employees with Eric Trump: He’ll run the Departments of Energy, Interior, and Labor while the Defense and the Joint Chiefs will be replaced by Tiffany.
    Mandatory embassy status for every McDonald’s: All franchises would be extraterritorial, sovereign lands of the United States of America, regardless of location.
    Bring back Gulags: But with a more American sounding name.

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  • Hundreds of Snowflake customer passwords found online are linked to info-stealing malware | TechCrunch

    Hundreds of Snowflake customer passwords found online are linked to info-stealing malware | TechCrunch

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    Cloud data analysis company Snowflake is at the center of a recent spate of alleged data thefts, as its corporate customers scramble to understand if their stores of cloud data have been compromised. 

    The Boston-based data giant helps some of the largest global corporations — including banks, healthcare providers and tech companies — store and analyze their vast amounts of data, such as customer data, in the cloud.

    Last week, Australian authorities sounded the alarm saying they had become aware of “successful compromises of several companies utilising Snowflake environments,” without naming the companies. Hackers had claimed on a known cybercrime forum that they had stolen hundreds of millions of customer records from Santander Bank and Ticketmaster, two of Snowflake’s biggest customers. Santander confirmed a breach of a database “hosted by a third-party provider,” but would not name the provider in question. On Friday, Live Nation confirmed that its Ticketmaster subsidiary was hacked and that the stolen database was hosted on Snowflake

    Snowflake acknowledged in a brief statement that it was aware of “potentially unauthorized access” to a “limited number” of customer accounts, without specifying which ones, but that it has found no evidence there was a direct breach of its systems. Rather, Snowflake called it a “targeted campaign directed at users with single-factor authentication” and that the hackers used “previously purchased or obtained through infostealing malware,” which is designed to scrape a user’s saved passwords from their computer.

    Despite the sensitive data that Snowflake holds for its customers, Snowflake lets each customer manage the security of their environments, and does not automatically enroll or require its customers to use multi-factor authentication, or MFA, according to Snowflake’s customer documentation. Not enforcing the use of MFA appears to be how cybercriminals allegedly obtained huge amounts of data from some of Snowflake’s customers, some of which set up their environments without the additional security measure. 

    Snowflake conceded that one of its own “demo” accounts was compromised because it wasn’t protected beyond a username and password, but claimed the account “did not contain sensitive data.” It’s unclear if this stolen demo account has any role in the recent breaches. 

    TechCrunch has this week seen hundreds of alleged Snowflake customer credentials that are available online for cybercriminals to use as part of hacking campaigns, suggesting that the risk of Snowflake customer account compromises may be far wider than first known. 

    The credentials were stolen by infostealing malware that infected the computers of employees who have access to their employer’s Snowflake environment.

    Some of the credentials seen by TechCrunch appear to belong to employees at companies known to be Snowflake customers, including Ticketmaster and Santander, among others. The employees with Snowflake access include database engineers and data analysts, some of whom reference their experience using Snowflake on their LinkedIn pages.

    For its part, Snowflake has told customers to immediately switch on MFA for their accounts. Until then, Snowflake accounts that aren’t enforcing the use of MFA to log in are putting their stored data at risk of compromise from simple attacks like password theft and reuse. 

    How we checked the data

    A source with knowledge of cybercriminal operations pointed TechCrunch to a website where would-be attackers can search through lists of credentials that have been stolen from various sources, such as infostealing malware on someone’s computer or collated from previous data breaches. (TechCrunch is not linking to the site where stolen credentials are available so as not to aid bad actors.)

    In all, TechCrunch has seen more than 500 credentials containing employee usernames and passwords, along with the web addresses of the login pages for the corresponding Snowflake environments. 

    The exposed credentials appear to pertain to Snowflake environments belonging to Santander, Ticketmaster, at least two pharmaceutical giants, a food delivery service, a public-run freshwater supplier, and others. We have also seen exposed usernames and passwords allegedly belonging to a former Snowflake employee. 

    TechCrunch is not naming the former employee because there’s no evidence they did anything wrong. (It’s ultimately both the responsibility of Snowflake and its customers to implement and enforce security policies that prevent intrusions that result from the theft of employee credentials.) 

    We did not test the stolen usernames and passwords as doing so would break the law. As such, it’s unknown if the credentials are currently in active use or if they directly led to account compromises or data thefts. Instead, we worked to verify the authenticity of the exposed credentials in other ways. This includes checking the individual login pages of the Snowflake environments that were exposed by the infostealing malware, which were still active and online at the time of writing.

    The credentials we’ve seen include the employee’s email address (or username), their password, and the unique web address for logging in to their company’s Snowflake environment. When we checked the web addresses of the Snowflake environments — often made up of random letters and numbers — we found the listed Snowflake customer login pages are publicly accessible, even if not searchable online.

    TechCrunch confirmed that the Snowflake environments correspond to the companies whose employees’ logins were compromised. We were able to do this because each login page we checked had two separate options to sign in.

    One way to login relies on Okta, a single sign-on provider that allows Snowflake users to sign in with their own company’s corporate credentials using MFA. In our checks, we found that these Snowflake login pages redirected to Live Nation (for Ticketmaster) and Santander sign-in pages. We also found a set of credentials belonging to a Snowflake employee, whose Okta login page still redirects to an internal Snowflake login page that no longer exists.

    Snowflake’s other login option allows the user to use only their Snowflake username and password, depending on whether the corporate customer enforces MFA on the account, as detailed by Snowflake’s own support documentation. It’s these credentials that appear to have been stolen by the infostealing malware from the employees’ computers.

    It’s not clear exactly when the employees’ credentials were stolen or for how long they have been online. 

    There is some evidence to suggest that several employees with access to their company’s Snowflake environments had their computers previously compromised by infostealing malware. According to a check on breach notification service Have I Been Pwned, several of the corporate email addresses used as usernames for accessing Snowflake environments were found in a recent data dump containing millions of stolen passwords scraped from various Telegram channels used for sharing stolen passwords.

    Snowflake spokesperson Danica Stanczak declined to answer specific questions from TechCrunch, including whether any of its customers’ data was found in the Snowflake employee’s demo account. In a statement, Snowflake said it is “suspending certain user accounts where there are strong indicators of malicious activity.”

    Snowflake added: “Under Snowflake’s shared responsibility model, customers are responsible for enforcing MFA with their users.” The spokesperson said Snowflake was “considering all options for MFA enablement, but we have not finalized any plans at this time.”

    When reached by email, Live Nation spokesperson Kaitlyn Henrich did not comment by press time.

    Santander did not respond to a request for comment.

    Missing MFA resulted in huge breaches

    Snowflake’s response so far leaves a lot of questions unanswered, and lays bare a raft of companies that are not reaping the benefits that MFA security provides. 

    What is clear is that Snowflake bears at least some responsibility for not requiring its users to switch on the security feature, and is now bearing the brunt of that — along with its customers.

    The data breach at Ticketmaster allegedly involves upwards of 560 million customer records, according to the cybercriminals advertising the data online. (Live Nation would not comment on how many customers are affected by the breach.) If proven, Ticketmaster would be the largest U.S. data breach of the year so far, and one of the biggest in recent history.

    Snowflake is the latest company in a string of high-profile security incidents and sizable data breaches caused by the lack of MFA. 

    Last year, cybercriminals scraped around 6.9 million customer records from 23andMe accounts that weren’t protected without MFA, prompting the genetic testing company — and its competitors — to require users enable MFA by default to prevent a repeat attack.

    And earlier this year, the UnitedHealth-owned health tech giant Change Healthcare admitted hackers broke into its systems and stole huge amounts of sensitive health data from a system not protected with MFA. The healthcare giant hasn’t yet said how many individuals had their information compromised but said it is likely to affect a “substantial proportion of people in America.”


    Do you know more about the Snowflake account intrusions? Get in touch. To contact this reporter, get in touch on Signal and WhatsApp at +1 646-755-8849, or by email. You can also send files and documents via SecureDrop.

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    Zack Whittaker

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  • Live Nation reveals ‘a criminal threat actor’ offered to sell Ticketmaster data on the dark web, while reports say hackers seek $500,000 for customer info

    Live Nation reveals ‘a criminal threat actor’ offered to sell Ticketmaster data on the dark web, while reports say hackers seek $500,000 for customer info

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    Live Nation is investigating a data breach at its Ticketmaster subsidiary,which dominates ticketing for live events in the United States.

    Live Nation, based in Beverly Hills, California, said in a regulatory filing Friday that on May 27 “a criminal threat actor” offered to sell Ticketmaster data on the dark web.

    Other media reports say a hacking group named ShinyHunters claimed responsibility for the breach in an online forum and was seeking $500,000 for the data, which reportedly includes names, addresses, phone numbers and some credit card details of millions of Ticketmaster customers.

    Live Nation and Ticketmaster did not immediately respond to requests for comment.

    In a filing with the U.S. Securities and Exchange Commission, Live Nation said it was “working to mitigate risk to our users” and was cooperating with law enforcement officials. It said the breach was unlikely to have “a material impact on our overall business operations.”

    On May 23, the U.S. Justice Department sued Live Nation and Ticketmaster,accusing them of running an illegal monopoly over live events in America. The department asked a court to break up the system that it said limits competition and drives up prices for fans.

    Subscribe to the CFO Daily newsletter to keep up with the trends, issues, and executives shaping corporate finance. Sign up for free.

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    The Associated Press

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  • What to know about the purported theft of Ticketmaster customer data

    What to know about the purported theft of Ticketmaster customer data

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    A cybercriminal group claims it has stolen personal data belonging to more than 500 million Ticketmaster customers. Although the event ticketing service, owned by Live Nation Entertainment, hasn’t confirmed the attack, security experts warn that it could put users of the platform at risk for a range of scams. 

    The hackers, called ShinyHunters, said in an online forum that they have gained access to Ticketmaster customers’ information and that they plan to sell the data. But Jared M. Smith, an engineer at SecurityScorecard, a company that monitors computer network breaches across the internet, cautioned that it remains to be seen if the theft is real. 

    “It’s still not verified. We don’t know whether the hackers that posted it are making this up or not, that’s something we’re waiting for,” he said. “It could be part of a publicity stunt.”

    Here’s what to know about what kind of data might have been exposed, as well as how to protect yourself.

    What is ShinyHunters?

    The hacking group emerged in 2020 and drew attention the following year when it exposed huge troves of customer records from more than 60 companies. 

    According to the Department of Justice, the ShinyHunters stored and sold stolen data on the “dark web,” including customer databases with personal and financial information. Members of the group also used social media to solicit potential buyers for the for data, including sometimes notifying the media about their exploits and posting images on a website appearing to show stolen material. Targets included a range of companies and millions of consumers.

    Sebastien Raoult, a French computer hacker and ShinyHunters member, in January was sentenced to three years in prison and ordered to pay more than $5 million in restitution after pleading guilty to conspiracy to commit wire fraud and aggravated identity theft.

    ShinyHunters may not have hacked Ticketmaster, and instead could effectively be serving as a middleman by selling the customer data, experts noted. The group’s post said the data was available for purchase for $500,000 in a “one-time sale.”

    How many people may have been affected? 

    ShinyHunters said it has obtained personal data belonging to 560 million Ticketmaster customers. Although that would rank as one of the largest cyberthefts of all time, one expert said that some of the info the group claims to have stolen was likely already publicly available.  

    “The reality is there are a lot of records missing, and it sounds really bad. But from a practical standpoint, how many people had information stolen that isn’t out there already? A lot of it is public record,” cybersecurity expert Joseph Steinberg told CBS MoneyWatch. “From the raw data itself, there’s probably a lot less than it sounds like. We sometimes get impressed by numbers, but what matters much more is the quality of the data and what it means.”

    What kind of information was purportedly exposed?

    ShinyHunters said it obtained the full names of Ticketmaster customers addresses, phone numbers, partial credit card details, and order and transaction info.

    CBS News reviewed 52 email addresses that were posted by ShinyHunters and found they were connected to individuals in several U.S. states, as well as in Canada and New Zealand, CBS News’ Erielle Delzer reported. Many of the addresses were linked to TicketMaster accounts, while the names of current and former employees of the event platform were also included in the leak.

    “It’s a lot of information you don’t often see together,” Smith said. Often hackers just get usernames and passwords, and sometimes payment information. But you don’t often see addresses and past purchases, and all of that together would make quite a perfect set up for a group to put up sites that look like Ticketmaster sales partners to target consumers they know have purchased event tickets before,” he told CBS MoneyWatch. 

    “This breach would prey on a really easy target audience to scam people into buying fake tickets,” Smith added. 

    What is Ticketmaster doing about the alleged attack?

    Nothing, yet. The company has not verified the purported cyberattack. It didn’t immediately respond to a request for comment. 

    The Australian government said Thursday it is investigating the hacking group’s claims. The FBI has offered assistance to Australian authorities, a spokesperson for the U.S. Embassy in Canberra told Agence France-Presse.

    “The Australian Government is aware of a cyber incident impacting Ticketmaster,” a spokesperson for the Australia Home Affairs Department said in a statement to CBS News. “The National Office of Cyber Security is engaging with Ticketmaster to understand the incident.” The department also urged people with “specific inquiries relating to this incident” to contact Ticketmaster.

    What should Ticketmaster users do now?

    First, and crucially, consumers should assume that they are at risk of being hacked, Steinberg said, emphasizing the need for people to have the right mindset. For example, a consumer who believes they’re being targeted by hackers will think twice before clicking on a link offering them concert tickets to their favorite band from an unknown entity. 

    “You have to internalize the fact that you are a target. People who believe they are targeted behave differently than people who don’t believe that,” he said.

    Regarding Ticketmaster, Smith urged consumers not to click on links to concert ticket sales they don’t recognize and to call the service’s support line to verify any offers. 

    “Someone who doesn’t think they’re targeted would say, ‘Wow, this is great, not thinking they got the data from the Ticketmaster breach and social engineered it,” Steinberg said.

    Security expert Dean Drako, CEO of Eagle Eye Networks, urged anyone who has purchased tickets through Ticketmaster to take several precautionary steps:

    • Immediately change account usernames and passwords
    • Monitor bank accounts and credit cards for signs of fraud or unusual behavior
    • Initiate a fraud alert or credit freeze

    “A fraud warning makes it harder for identity thieves to create accounts in your name,” he said. “A credit freeze makes it very difficult for an identity thief to create new accounts in your name by blocking creditors from seeing your credit report. This is an extra layer of protection in case you are concerned about identity theft.”

    —CBS News’ Erielle Delzer contributed to this report.

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  • Hacking group claims Ticketmaster breach that yielded data of 560 million customers

    Hacking group claims Ticketmaster breach that yielded data of 560 million customers

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    A hacking group claims it’s breached global events giant Ticketmaster and stolen the details of 560 million customers.

    The group, named ShinyHunters, said on an online forum that the stolen data includes the names, addresses, phone numbers and partial credit card details of Ticketmaster customers.

    The data was available for $500,000 in a “one-time sale,” the group’s post said.

    The Australian government said Thursday it was investigating the claims, and the FBI has offered assistance to Australian authorities, a spokesman for the U.S. Embassy in Canberra told Agence France-Presse.

    “The National Office of Cyber Security is engaging with Ticketmaster to understand the incident,” an Australian government spokesperson said in a statement. It urged people with “specific inquiries” to contact Ticketmaster directly.

    AFP has contacted Ticketmaster seeking comment.

    Ticketmaster and its parent company, Live Nation, haven’t commented on the supposed breach.

    There was no confirmation that it had occurred and the authenticity of the dataset offered by ShinyHunters couldn’t be immediately verified.

    The hack was first reported by the websites Hackread and Australia-based CyberDaily.

    ShinyHunters’ hacking history

    ShinyHunters burst into notoriety in 2020-21 when it put up huge troves of customer records from more than 60 companies, according to the U.S. Justice Department.

    In January, a court in Seattle jailed Sebastien Raoult, a French computer hacker who was a member ShinyHunters.

    He was sentenced to three years in prison and ordered to pay more than $5 million in restitution after pleading guilty to conspiracy to commit wire fraud and aggravated identity theft.

    Prosecutors said the extensive hacking caused millions of dollars in losses to companies that were victimized and “unmeasurable additional losses” to hundreds of millions of people whose data was sold to other criminals.

    Hacks are impacting more people with increasingly severe consequences, Katina Michael, a cybersecurity professor at Australia’s University of Wollongong, told AFP.

    The number of people hacked “will grow, it could be up to one billion in the future,” she said.

    Governments, companies and consumers aren’t doing enough to protect themselves or investing in basic protection mechanisms such as two-factor authentication, Michael warned.

    Justice Department suing Ticketmaster and Live Nation  

    Ticketmaster, which is based in Beverly Hills, operates one of the largest online ticket sales platforms in the world.

    The Justice Department filed a federal lawsuit last week accusing Ticketmaster and its parent company Live Nation of illegally monopolizing the live entertainment industry to the detriment of concertgoers and artists alike.

    In a 128-page civil suit filed in U.S. District Court for the Southern District of New York, federal officials alleged that Live Nation has illegally thwarted competition and unduly burdened consumers in part through its ownership of Ticketmaster, which effectively gives it control over much of the market for live entertainment.

    Justice Department officials said they’re seeking structural changes to how the company does business, which could include breaking the two entities apart.

    In 2022, Ticketmaster’s mishandling of ticket sales for Taylor Swift’s The Eras Tour prompted enormous public outcry over Live Nation’s hold on the entertainment and ticketing industries. The Justice Department’s Antitrust Division was already investigating the company when the Swift fiasco unfolded, CBS News previously reported.

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  • Live Nation and Ticketmaster lawsuit: Whatever happens won’t cut concert prices – National | Globalnews.ca

    Live Nation and Ticketmaster lawsuit: Whatever happens won’t cut concert prices – National | Globalnews.ca

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    Selling a concert ticket should be easy. At its essence, a ticket is a contract between you and a promoter that allows you access to a specific venue at a stated date and time to see a performance. In other words, it’s a thing you buy to get you in the door. Yet selling and buying concert tickets is one of the most opaque consumer experiences in the known universe.

    Misinformation, frustration, and ignorance about how the system works — and needs to work — have created a situation where fans and governments are fed up and want something done about it. Good luck with that.

    The latest salvo is an antitrust lawsuit filed by the U.S. Department of Justice against Live Nation, the owner of Ticketmaster, accusing the company of being mean, monopolistic and using illegal tactics to stifle competition. (Live Nation’s response to the lawsuit can be found on livenationentertainment.com.)

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    At the heart of the lawsuit are four main things:

    1. Live Nation is too big and too powerful. It got that way by using Ticketmaster and a series of exclusive ticketing contracts with venues.
    2. Live Nation has an unfair advantage over competitors thanks to its control of tours and the 250+ venues it owns.
    3. These conditions allowed Live Nation to maintain a de facto monopoly over the ticketing business, allowing it to raise prices and fees.
    4. Ticketmaster’s dominance limits innovation in the ticketing industry, harming would-be rivals and driving up prices.

    Live Nation is certainly very, very big, thanks to the 2010 merger with Ticketmaster, something that was approved by the US Government. Last year alone, the company promoted 50,059 shows globally, a new record. Ticketmaster sells about 500 million tickets a year, and about 70 per cent of all tickets sold to major concert venues are processed through Ticketmaster, according to data in a federal lawsuit filed by consumers in 2022.

    And yes, the price of tickets has skyrocketed in recent years. And there’s no question the added fees and service charges are annoying. But breaking up Live Nation isn’t going to change any of that.

    Before you call me a Live Nation/Ticketmaster apologist, let’s look at some cold, hard, irrefutable facts about concert tickets. You may not like what you’re about to read, but this is the real-world situation.

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    First, when setting the price of a concert ticket, the buck always stops with the artist. An artist’s manager and agent will approach Live Nation (or any promoter for that matter) and say, “We want to go on tour. Our costs are projected to be X and we’d like to make a profit of Y. How many tickets do we need to sell at what price in how many cities to make that happen?”


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    top news stories from Canada and around the world.

    Live Nation then plugs everything into a spreadsheet and comes up with a break-even number and then tiers of ticket prices that will make the tour profitable for the artist. Costs and expectations are adjusted before the artist signs off. Again the singer/band has the final say on how much tickets will cost at face value.

    Once that’s worked out, Ticketmaster is used to sell the tickets. It adds a fee (usually a percentage of the face value), which covers all its costs (think of the infrastructure and technology required!) and allows it to make a profit. Ticketmaster is, after all, a business unto itself. And aside from the odd glitch — hey, every site goes down once in a while because no technology is perfect — Ticketmaster is very good at selling tickets. Given the volume it deals with 24/7/365, no one does it better.

    What about the venue or facility fee? This money covers the costs incurred by the venue (electricity, security, etc.) and to make a bit of a profit. These fees make it economically possible for a building to host a concert. No fees, no shows. Would you do all the necessary work for free?

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    Having these fees separate from the face value of the concert ticket makes the act look good. It makes them appear that they’re on the side of the fans and big, bad Ticketmaster and Live Nation are responsible for any financial pain on the part of the fan. And when something goes wrong — remember the Taylor Swift Eras Tour debacle? — the blame falls on Ticketmaster and Live Nation and not the act.

    There have been demands for all-in pricing. Not that long ago, airlines used to advertise fares that seemed insanely low because they didn’t include all the taxes and service charges. By the time you got your ticket, it could have been twice the advertised price. No longer. Airlines must give travellers the true price of the ticket with everything baked in. In the music world, many artists have balked at this because they want to make it look like the high price of the ticket isn’t their fault.

    What about Ticketmaster’s exclusive contracts (typically five years or so in length) with venues? This isn’t much different than a venue signing exclusive pouring rights with a brewery or a soft drink company. Margins can be so thin that venues want certainly and stability from their suppliers. Ticketmaster is just another supplier.

    What about Live Nation’s vertical structure? Live Nation books and promotes the shows which are sold through its Ticketmaster subsidiary with some gigs happening in Live Nation-owned venues. On the surface, that does look pretty monopolistic. But it’s also highly efficient. If everything is done in-house, you can keep costs lower.

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    And again, neither Live Nation nor Ticketmaster set the face value of the concert ticket. And because many artists are given a guaranteed per-show payout by Live Nation, the promoter assumes all the risk when it comes to putting bums in seats, the cost of running Ticketmaster to sell tickets, and, in the cases where it owns the amphitheatre, club, or theatre, to eke out a profit for those buildings.

    Did I mention that the artist has the ultimate sign-off on the price of tickets? I did? Just want to make sure.

    So let’s say that the DOJ orders that Live Nation be broken up. Ticketmaster would have to be sold off. It’s even possible that Live Nation could have to sell its stake in the venues it owns. Then what?

    We could return to the old days of multiple national or regional promoters bidding on shows. The fastest way to gain an act’s attention is to offer the largest guarantee. The winning promoter will then be under financial pressure to cover costs. The only way to do that is to explain to the artist that they will have to charge more per ticket if they want that big guarantee. Ticket prices will go up, not down.

    Live Nation is attractive to artists because it’s a one-stop-shop nationally and internationally. Sure, they could go with another promoter, but can they offer the same terms and performance-fee guarantees? Maybe, but I’d guessing not. Ticketmaster has lots of revenue streams like sponsorships that help defray costs and to boost guarantees.

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    Other companies may want to take on Ticketmaster. Go right ahead. Innovation through competition is always good. But becoming a competitor to Ticketmaster will require billions in investment in software, infrastructure, and promotion/marketing of the new entity, all in an effort to get into a low-margin business. They will also have to wait out any exclusivity contracts Ticketmaster currently has in place with venues. When contracts come up, there will inevitably be bidding wars, the price of which will be passed on to the consumer through higher facility fees. Again, this will cause ticket prices to go up.

    Yes, it’s possible that an ordered breakup of Live Nation will help other promoters and would-be ticket sellers. Any “monopolistic practices” will be quashed, which may be good for the ticketing industry. Maybe customer service — always a bugaboo with Ticketmaster — will improve. Perhaps someone will come up with another way to simplify pricing that doesn’t require new laws being passed. Someone might come up with a way to effectively police the resale of tickets.

    But who could buy Ticketmaster? The cost would be very, very high, so it’s probably a play by an equity fund or some other Wall Street construction.

    And will this address the rising cost of concert tickets? No. Will this solve the problem of a million people trying to buy 100,000 available tickets resulting in instant sellouts? No. Will it address larger economic issues like inflation and the rising costs of staging a tour? No. Will fans’ unrealistic expectations (demands!) of buying a good seat to a top act for 50 bucks be realized? No.

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    What will be the advantage of a Live Nation breakup to the consumer?

    I can’t see any. Not one.


    Alan Cross is a broadcaster with Q107 and 102.1 the Edge and a commentator for Global News.

    Subscribe to Alan’s Ongoing History of New Music Podcast now on Apple Podcast or Google Play

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  • Everyone Hates Ticketmaster, but Is It a Monopoly?

    Everyone Hates Ticketmaster, but Is It a Monopoly?

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    Matt is joined by Puck’s Eriq Gardner to discuss the U.S. government’s monopoly lawsuit against Ticketmaster and Live Nation

    Matt is joined by Puck’s Eriq Gardner to discuss the U.S. government’s monopoly lawsuit against Ticketmaster and Live Nation (02:58). They briefly go through the history of the Ticketmaster–Live Nation merger, what led to the eventual lawsuit, why concert prices won’t go down even if the two companies split, whether this lawsuit is just a PR attack against Ticketmaster, what impact this could have on the secondary markets, what a broken-up Ticketmaster–Live Nation would look like, and more. Matt finishes the show with a prediction for this weekend’s holiday box office (27:00).

    For a 20 percent discount on Matt’s Hollywood insider newsletter, What I’m Hearing …, click this link: puck.news/thetown.

    Email us your thoughts! thetown@spotify.com

    Host: Matt Belloni
    Guest: Eriq Gardner
    Producer: Jessie Lopez
    Theme Song: Devon Renaldo

    Subscribe: Spotify

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