TD Bank has deployed AI-driven platform TD AI Prism to predict consumer needs and provide them with solutions proactively. The $1.2 trillion bank’s marketing teams use the platform to predict what retail products and services clients might need so it can target communications for them, such as identifying consumers looking for a mortgage, Sumee Seetharaman, head of AI and machine learning, told FinAi News. “Traditional predictive AI models can only typically perform a single task. We’ve had success with them in the […]
Nonprofit organizations can now apply to receive some of the $10 million in grants offered by the TD Charitable Foundation through its Housing for Everyone initiative.
The foundation, which is the charitable arm of TD Bank, is marking its 20th annual Housing for Everyone program by offering the most money in the program’s history.
This year, the program focuses on eviction prevention and early intervention strategies to promote long-term housing stability for renters in low- to moderate-income communities, according to a foundation statement.Grants of $250,000 each will be awarded to nonprofits that provide solutions intended to prevent eviction before a crisis occurs.
“Housing remains a critical issue across our footprint and beyond, and a key step to mitigating the issue is providing early intervention tools and education to those most vulnerable,” Paige Carlson-Heim, head of Social Impact at TD Bank, said in the statement. “As we mark 20 years of the Housing for Everyone grant program, we recognize that lasting change in housing stability requires an ongoing commitment, and we are proud to support the organizations driving change through education, legal support, and more.”
Since 2005, Housing for Everyone has provided more than $63 million to over 630 affordable housing initiatives. While median household income hasn’t grown much in that 20-year period, the foundation said home prices and rents have risen substantially, widening the housing affordability gap. The goal of the Housing for Everyone grants is to assist nonprofits across the TD Bank footprint that support communities with the preservation and development of affordable housing options.
Past Long Island grant winners include Patchogue-based Economic Opportunity Council of Suffolk, which was awarded a $175,000 Housing for Everyone grant in 2024 and Ronkonkoma-based Options for Community Living, which earned a $150,000 grant in 2023.
Since its inception in 2002, the TD Charitable Foundation has distributed over $361 million through donations to local nonprofits from Maine to Florida.
Additional details and access to the 2026 Housing for Everyone grant competition can be found at td.com/housingforeveryone. Applications are open until 4 p.m. on Nov. 25. Grantees will be announced in April 2026.
Ronald McDonald House Charities New York Metro celebrated the grand opening of its newly renovated third-floor lounge at the Ronald McDonald House in New Hyde Park with a ribbon-cutting ceremony. The renovation was made possible through a $125,000 gift from the Giannola family, who was honored at the charity‘s 2023 Gala celebration.
The redesigned lounge serves as one of several common areas within the 50,000-square-foot house, where families can rest, work remotely, play video games, or unwind after spending time at nearby Cohen Children’s Medical Center.
Designed by Margreet Cevasco of Cevasco Design Inc., the space features a calming color palette accented with textured wallpaper, lush fabrics and upholstery, contemporary décor and warm lighting.
Zucker School students transform to healthcare professionals
Family, friends and faculty gathered at the grand ballroom at the Long Island Marriott as 106 first-year medical students from the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell marked their transformation from medical students to healthcare professionals at the 15th annual White Coat Ceremony.
Zucker School of Medicine at Hofstra/Northwell also requires its students to complete emergency medical training (EMT) and achieve certification. This facilitates medical students to learn vital hands-on skills through rotations on Northwell Health ambulances and in mass casualty incident simulations at the Nassau County Fire Service Academy.
Dr. John D’Angelo, president and CEO of Northwell Health and professor of emergency medicine at the Zucker School, delivered the keynote address.
East Islip restaurant holds fundraiser for breast cancer research
Courtesy of Jackson Hall American Bar & Grille
As a tribute to overcoming his battle with male breast cancer, Michael Landesberg, executive chef of Jackson Hall American Bar & Grille, held his annual “All Boobs Matter,” fundraiser this week at the East Islip restaurant.
More than 40 volunteers and 50 restaurant staff members donated their time toward the fundraiser organizing seating, raffles and numerous prizes. According to Landesberg, who is awaiting final fundraising numbers, he was able to surpass his $50,000 goal—all of which will be donated to the West Islip Breast Cancer Coalition.
Various local politicians and celebrity foodies, such as social media influencer Al Fenza, came to support Landesberg and his family for a cause that’s very dear to him.
“I urge everybody to get checked, get your yearly mammograms, and men let’s break the stigma,” he shared. “Let’s put the odds back on our side, and start being aware that we have breasts, too!
This past weekend, TD Bank introduced the first Dog ATM at its East Meadow branch, following last year’s successful debut in Philadelphia, which cemented TD’s spot as the first and only bank to design ATMs with paws in mind.
Featuring a puppy paw mat with a motion detector that automatically dispenses free dog biscuits, the ATM has dog-friendly audio that “talks” to pups, making it an interactive and highly visual experience. TD’s patented design highlights the bank’s commitment to fresh, unexpected experiences for its customers.
The installation is among 14 new Dog ATMs being introduced this year across TD’s Maine-to-Florida footprint, all located at high-traffic stores that have been recently renovated.
TD currently leases a space from Northwood in the Irby Building at 11325 N Community House Rd. The more than 18,500-square-foot space houses 111 employees.
Now, the bank is relocating down the road to the Harris Building at 13024 Ballantyne Corporate Place. TD will take up three floors at more than 91,000 square feet and an additional suite on the ground level.
The new space will offer wellness areas, lactation rooms and sit-stand workstations.
The space will house up to 540 employees. It’s unclear whether the bank will hire additional employees for the new space, but in recent years TD has expanded its employee base in the region, according to Chris Ward, the regional president of the mid-south metro and head of U.S. small business banking with TD.
“Charlotte continues to grow in population and top talent,” Ward said in the release. “We’re excited to continue deepening our relationships and ties within the area while welcoming new colleagues and talent to Charlotte.”
About TD Bank
TD expects to move into the new space next July.
The bank has five locations in Charlotte, and four of those are TD community-centered storefronts. Those types of branches offer financial literacy programs and resources to neighbors.
Desiree Mathurin covers growth and development for The Charlotte Observer. The native New Yorker returned to the East Coast after covering neighborhood news in Denver at Denverite and Colorado Public Radio. She’s also reported on high school sports at Newsday and southern-regional news for AP. Desiree is exploring Charlotte and the Carolinas, and is looking forward to taking readers along for the ride. Send tips and coffee shop recommendations.
TD Bank is bolstering its anti-money-laundering practices with leadership changes and investment in data and technology following regulatory scrutiny resulting in major fines The Financial Crimes Enforcement Network fined the Toronto-based bank $1.3 billion and the U.S. Department of Justice levied $1.8 billion in fines on Oct. 10, charging that TD failed to comply with […]
Toronto-Dominion Bank will plead guilty to money-laundering charges, a US Department of Justice prosecutor said in a Newark, New Jersey, courtroom on Thursday. Two of the bank’s US subsidiary units intend to enter guilty pleas, the prosecutor said during a hearing before a US District judge. The charges include failing to maintain an adequate anti-money […]
TD Bank announced a flurry of executive changes, including the retirement of its chief executive and the CEO of TD Securities. Riaz Ahmed, group head of wholesale banking and president and Chief Executive of TD Securities, will retire in January after three decades at the bank, a Sept. 19 release stated. “Riaz has helped define […]
TD Bank named Raymond Chun its incoming chief executive today after current CEO Bharat Masrani announced plans to retire in April. Chun, who serves as the bank’s group head of Canadian personal banking, will become chief operating officer Nov. 1 as he plans to step up as CEO on April 10, Masrani said today during […]
TD Bank has been investing in innovation through patent filings, AI and generative AI efforts in recent months. As the bank invests in technology internally, its innovation with third-party companies continues through its annual TD Ready Challenge, Paige Carlson-Heim, head of U.S. social impact, told Bank Automation News. The challenge grants 10 organizations $1 million […]
TD Bank took a provision of $2.6 billion in the third quarter as it estimates the cost of fines from its U.S.-based money laundering compliance lapses. During the Canadian bank’s Q3 earnings call, Chief Executive Bharat Masrani gave an update on TD’s remediation program resulting from the U.S. money laundering investigations. He said the bank […]
TD Bank will launch a data-driven small-business insights dashboard in October. Built with insights engine Monit, the dashboard will enable small-business customers to connect their accounting platforms within their banking portal with cash flow forecast insights, Paul Margarites, head of commercial digital platforms at TD Bank, told Bank Automation News. “We can provide real, […]
TD Bank largely innovates based on customer feedback and lately it has discovered an opportunity for larger companies to use its Tap to Pay for iPhone offering. “There’s so much opportunity from a tap-to-pay solution perspective,” Paul Margarites, head of commercial digital platforms at TD Bank, told Bank Automation News. Apple launched Tap to […]
TD Bank is taking a conservative approach to AI for consumer-facing operations as it taps the tech for back-end efficiencies. “We are very knowledgeable about the benefits of the AI and what that might bring,” Christopher Fred, head of U.S. credit cards and unsecured lending at TD Bank, told Bank Automation News. “We are looking […]
TD Bank is exploring the use of generative AI within its institution through pilot programs. “Understanding how generative AI can be used to augment the work of our colleagues has always been our focus,” Imran Khan, head of TD Invent, the bank’s innovation arm, told Bank Automation News. “We’re going to continue to research and […]
To provide personalized customer experiences, TD Bank is developing AI technology, which has resulted in more patents for the company. “TD has filed more than 450 patent applications in relation to AI [since 2020],” Senior Vice President and Chief Architect Licenia Rojas said on May 15 during TD Tech and Innovation Day. TD has […]
Bank of America aims to add 10 to 20 modules to its virtual reality training program every year to enhance employee training and improve information retention. Training employees hasn’t changed in many years: it is still done through shoulder-to-shoulder coaching or Zoom or WebEx calls, Mike Wynn, head of academy innovation and design development at […]
Uplinq, a credit decisioning support platform for small business lenders, named former Wells Fargo leader Derek Ellington as its strategic adviser. “Most recently, [in] my role running small business at Wells Fargo, which is one of the largest small-business operations in the industry, I gained a lot of insight into gaps that continue to exist […]
TD Bank is experimenting with virtual reality to build practical skill sets through controlled customer simulations, leading to improved employee training. “TD has been experimenting with different immersive experiences for colleagues and customers,” TD Product Manager Kerry Narduzzi told Bank Automation News. “This is a new technology and we want to really understand it and […]
TD Bank is targeting microbusiness payments with the launch of its Tap-to-Pay solution that helps turn iPhones into point-of-sale machines. The solution will be rolled out across the U.S. and will target businesses with an annual revenue of less than $100,000 to provide an inexpensive point of service (POS), according to a release from the […]
Canadian banks leaned into technology spend during the most recent quarter as efficiency and innovation remained a priority.
“Transformational level use of technology, creating capacity and business velocity,”is top of mind for Canadian clients, Karin Kirkwood, president of Canada-based fintech Broadridge Canada, told Bank Automation News.
She added that banks are focused on three things:
Increasing capacity;
Delivering innovation; and
Providing consistency across customer touch points.
Banks are working to remove time-intensive manual processes and “redirect that capacity to providing higher value for our clients,” she said.
This week, Bank of Montreal, National Bank of Canada, Royal Bank of Canada, Scotiabank and TD Bank all reported earnings that reflect increased tech spend and an uptick in innovation and overall digital channel usership.
Tech spend
The Canadian banks reported increases in non-interest expenses and some broke out technology-specific spending.
$1 trillion Scotiabank, for one, upped its tech spend 13% year over year to CA$570 million ($421 million), according to the bank’s earnings supplement.
$311 billion National Bank of Canada also increased tech spend 3.6% YoY to $190 million as the bank invested in technology across its business lines including wealth management, financial markets, and personal and commercial banking.
Innovation
As tech spend grew, the banks invested in innovation to keep up with growing customer demand for digital capabilities.
During the quarter, the following digital solutions launched:
$960 billion BMO rolled out its BMO Eclipse Rise Visa card to help clients establish strong financial habits; and
$1.9 trillion TD Bank added Tap to Pay on iPhone and enabled Zelle for small businesses.
Digital adoption
The banks also reported an increase in digital adoption across their mobile and digital channels.
TD Bank’s mobile usership increased 7.7% YoY to 5 million users in the United States and grew 8.5% YoY to 7.7 million users in Canada, according to the bank’s earnings presentation, released today.
The banks reported the following digital adoption:
Bank
Active mobile usership
% Change YoY
RBC
7M
12%
Scotiabank
4.8M
7%
TD Bank
12.7M
2%
Editor’s note: All amounts have been converted to U.S. dollars.
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