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  • Hilton: Q3 Corp. Travel Demand Up, Group ‘Off the Hook’

    Hilton: Q3 Corp. Travel Demand Up, Group ‘Off the Hook’

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    Hilton Worldwide’s third-quarter business travel demand continued to recover, with business transient revenue per available room up about 5 percent year over year, Hilton president and CEO Christopher Nassetta said Wednesday during an earnings call. 

    Meanwhile, Nassetta suggested that the average percentage index in 2024 corporate rates, currently in negotiations by some corporate clients, likely would be in the “upper single digits.” He noted that contracted corporate business comprised about “6 percent of our business,” compared with small and midsize businesses, which he said comprise “85 percent of the business.” Most 2024 contracted corporate pricing would include dynamic rates, he said.

    The standout in Q3 for Hilton, Nassetta said, was group demand, which he said was “off the hook.”

    Group RevPAR in Q3 grew 8 percent year over year and outperformed both leisure and business transient RevPAR growth, which each increased 5 percent year over year, Nassetta said. In Q3, group RevPAR exceeded 2019 peak levels for the first full quarter since the pandemic. 

    The company continues to see positive group booking trends for “all future periods,” Nassetta said on the call, noting that on-the-books group business for next year is up 18 percent year over year. Small- and medium-sized groups make up 85 percent of Hilton’s group business, he said. 

    “[Group] has always been dominated by small and medium groups,” Nassetta said, adding that the company expects to see the return in 2024 of “the mega groups” and large corporate groups, which “have a huge amount of pent-up demand that needs to be satiated.”

    Despite discussion around economic impact on business, Nassetta said the company “has not seen any real impact in terms of group demand.”

    Q3 Metrics 

    Overall, Hilton reported growth across all RevPAR sectors, both year over year and against 2019 levels. Compared to 2019 in Q3 with “all segments accelerating sequentially against the second quarter,” Nassetta said. This performance was driven by occupancy and rate, he added.

    Hilton’s third-quarter systemwide RevPAR was $121.37, up 6.8 percent year over year, and 11.4 percent higher than 2019 levels. 

    Average daily rate in the quarter was $161.20, up 3,6 percent year over year.  

    Demand also increased across all segments and regions. Systemwide occupancy was 75.3 percent in Q3, up 2.2 percentage points year over year and the company’s highest level post-pandemic, Nassetta said. In September, occupancy was just one point shy of 2019 levels, he added. 

    Nassetta called strong group demand the “last leg of the stool” that would allow Hilton to “get back to occupancy levels comparable to 2019,” and predicted the company in 2024 would reach 2019 occupancy levels, driven mostly by SMEs. 

    In the third quarter, Hilton reported $2.67 billion in revenue, up 12.7 percent year over year. The hotel company’s net income in the quarter was $379 million, up from $346 million in the same period in 2022.

    Regional and Pipeline Growth

    International growth was most notable in the Asia-Pacific region, which recorded 39 percent year-over-year Q3 RevPAR growth. This was bolstered by continued demand in China, ,” Hilton CFO and president of global development Kevin Jacobs said, where third-quarter RevPAR was up 38 percent year over year 12 percent over 2019 levels. 

    Domestically, third-quarter U.S. RevPAR grew 3 percent year over year, driven by group and business transient demand. 

    Hilton’s pipeline is also on the rise. In Q3, Hilton’s pipeline grew 10 percent year over year and 4 percent over Q2. 

    RELATED: Hilton Q2 performance

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  • Lufthansa’s City Airlines to Launch Operations in 2024

    Lufthansa’s City Airlines to Launch Operations in 2024

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    Lufthansa Group’s new short-haul carrier City Airlines received its air operator certificate from the German Aviation Authority in June and is set to begin operations in the summer of 2024, the airline group announced Wednesday. 

    The carrier will operate from Munich and Frankfurt hubs, offer feeder flights for Lufthansa, and operate alongside Lufthansa CityLine, a regional carrier also operating in Munich and Frankfurt. The new airline will start operations with Airbus A319 aircraft, but also is considering Airbus A220 and Embraer aircraft, according to Lufthansa.

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  • Southwest Adds Ability to Track Baggage

    Southwest Adds Ability to Track Baggage

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    Southwest Airlines customers now can track their checked luggage on the airline’s website or mobile app, including when it is loaded and unloaded on the plane, the carrier announced Wednesday. Southwest also recently added the ability for customers to add checked bags digitally at the time of check-in up to 24 hours prior to arriving at the airport, in order to reduce the number of steps necessary to check bags at kiosks, according to the carrier.

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  • CTM Reports Recent Large Client Travel Demand Boost

    CTM Reports Recent Large Client Travel Demand Boost

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    Corporate Travel Management’s revenue increased 36 percent year over year from July through September as the travel management company has seen large client travel activity “gradually improve” in North America, Europe and Australia and New Zealand, managing director Jamie Pherous reported at the TMC’s annual meeting on Wednesday.

    Revenue for the quarter, the first of CTM’s fiscal year, totaled A$187.9 million (US$118.6 million), and the growth stemmed in part from a “record client win year” in the prior fiscal year, according to Pherous. “We are seeing the strong client wins in FY23 starting to transact, and while July and August are typically soft months due to northern hemisphere vacation, this is a pleasing start,” he said in a statement.

    The improvement in large-market travel activity is a turnaround in a segment that has to date been “a recovery laggard,” Pherous said. In CTM’s FY23 results, North America in particular was called out for “slower than expected” travel demand.

    CTM also reported a 30.1 percent margin of EBITDA to revenue, which was a first-quarter record for the TMC, according to Pherous.

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • JetBlue to Add Dublin, Edinburgh Service

    JetBlue to Add Dublin, Edinburgh Service

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    JetBlue for the summer 2024 season will add flights to two new European destinations: Dublin and Edinburgh, the carrier announced Wednesday. 

    Daily flights between Dublin and each Boston Logan International Airport and New York John F. Kennedy International Airport are to operate March 13 through Sept. 30. Daily flights between Edinburgh and New York JFK will operate May 22 through Sept. 30. The routes will use Airbus A321neo aircraft with JetBlue’s 16-seat Mint cabin and 144-seat main cabin.

    JetBlue also plans to launch on April 3 year-round daily service between Boston and Paris Charles de Gaulle Airport and plans to add on June 20 a second daily flight between Paris and New York JFK. 

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • Senate Confirms Whitaker as FAA Head

    Senate Confirms Whitaker as FAA Head

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    The U.S. Senate on Tuesday voted 98-0 to confirm former United Airlines executive Mike Whitaker as administrator of the U.S. Federal Aviation Administration for a five-year term. 

    Whitaker most recently had been chief operating officer of Supernal, a Hyundai Motor Group company. He also formerly served as FAA deputy administrator from 2013 to 2016, was group CEO of InterGlobe Enterprises, and spent 15 years at United Airlines in a variety of roles.

    The position of FAA administrator had not been filled since the end of March 2022, when Steve Dickson stepped down. Deputy transportation secretary Polly Trottenberg since June has served as acting administrator. 

    “I commend the U.S. Senate for quickly confirming Mike Whitaker to lead the FAA,” U.S. transportation secretary Pete Buttigieg said in a statement. “With his three decades of aviation experience, including his time as FAA’s deputy administrator, Mike has earned broad bipartisan support because it’s clear he had the expertise and disposition to successfully lead the agency from day one.”

    “Mike Whitaker is a capable and tested aviation leader who will bring critical expertise to the FAA,” U.S. Travel Association president and CEO Geoff Freeman said in a statement. “The United States should have an air travel system that is not only safe, but also modern and efficient. Establishing permanent leadership at the FAA is a key step toward alleviating strain on the current system, meeting increasing air traveler demand and building an improved air travel experience for the future.”

    Aviation organization Airlines for America in a statement said, “We look forward to working collaboratively with the administrator to address the critical issues facing our national airspace system, including air traffic control staffing shortages and NextGen modernization implementation.”

    A senior FAA official said Whitaker could begin in the new role as early as Wednesday, according to Reuters.

    RELATED: Biden to Nominate Former United Exec to Head FAA

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • DOT: August Flight Operations Up, Cancellations Down

    DOT: August Flight Operations Up, Cancellations Down

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    U.S. reporting air carriers in August increased the number of flights they operated compared with a year ago and with July, while cancellation rates declined, according to the latest U.S. Department of Transportation Air Travel Consumer Report.

    Operated flights in August were up nearly 5.5 percent year over year to about 631,000 and up 1.2 percent from July 2023. The monthly cancellation rate was 1.5 percent of scheduled flights, lower than the 2.5 percent rate reported in each August 2022 and July 2023. 

    The carriers with the lowest rates of canceled flights were Alaska Airlines Network (0.4 percent), Allegiant Air (1 percent) and United Airlines Network (1.1 percent). Those with the highest rates of canceled flights were Frontier Airlines (5 percent), JetBlue Airways (2.9 percent) and Southwest Airlines (1.6 percent). Networks include branded codeshare partners.

    Airlines in August handled 41.1 million bags and reported a mishandled baggage rate of 0.61 percent, lower than the rate of 0.75 percent in July 2023 and the 0.64 percent rate in August 2022.

    Once again, DOT did not include complaint data in its report, citing a continued high volume of air travel service complaints. As noted in the July report, issued last week, the department was awarded an $8 million grant to modernize the Office of Aviation Protection’s system for processing complaints. The last complaint data DOT reported was for February 2023, released Aug. 2.

    RELATED: DOT: July U.S. Air Cancellation Rate Continues to Rise

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • EVP Bootsma to Depart Air France-KLM

    EVP Bootsma to Depart Air France-KLM

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    Air France-KLM EVP and chief strategy officer Pieter Bootsma will depart the group effective Jan. 1, 2024, the company announced Tuesday. Bootsma joined KLM in 1993. He oversaw the integration of Air France-KLM’s pricing and revenue management divisions from 2008, and in 2013 was appointed EVP of commercial. He assumed his most recent role in August 2022. Bootsma will pursue a position in the Netherlands outside of the airline industry, according to the company.

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • Hertz Names Keppy COO

    Hertz Names Keppy COO

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    Hertz has named Justin Keppy its new EVP and chief operating officer, effective Nov. 15. Keppy will run the day-to-day operations of the global business, the car rental company announced Tuesday. 

    Keppy will join Hertz from Carrier Corp., where he most recently served as president of North America residential and light commercial HVAC. Previously, Keppy worked at UTC Aerospace Systems, Hamilton Sundstrand, Shawmut Corp., Ford Motor Co., and the U.S. Army, according to Hertz. 

    Former Hertz president and chief operations officer Paul Stone stepped down from his role effective Sept. 30 to pursue opportunities in the retail sector, according to Hertz. Stone will remain with the company in a transitional capacity through Oct. 31.

    These changes come a few months after Hertz CFO Alexandra Brooks took over for departing CFO Kenny Cheung.

    RELATED: Hertz Names Brooks CFO

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • EU Confirms Another ETIAS Delay to Spring 2025

    EU Confirms Another ETIAS Delay to Spring 2025

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    The European Union has confirmed that the launch of the
    new European Travel Information and Authorisation System for
    non-EU visitors has been further delayed until Spring 2025.

    Specialist website SchengenVisaInfo.com last month reported that ETIAS’s
    implementation was set for a further
    postponement into 2025     due to continued delays with the introduction
    of the related Entry-Exit System (EES), which needs to be operational before
    ETIAS can be implemented.

    Now the European Council has endorsed a new timeline
    for the EU’s roll-out of several major new digital IT projects including ETIAS
    and EES.

    This new schedule would see EES finally being ready to
    go into operation in Fall 2024 with ETIAS set to follow in Spring 2025.
    Previously ETIAS had been due to be launched in 2024,
    although originally it had been scheduled to become operational in 2021.

    Once introduced, ETIAS will see visitors from outside
    the EU who currently have visa-waiver status, including travelers from the UK
    and U.S., having to apply for an ETIAS authorization to visit 30 European countries.

    ETIAS applicants will pay a €7 fee through an official
    website or app, and once granted, each ETIAS will be valid for three years or
    until the expiry date of the travel document. EES will replace the current
    manual passport stamping regime in the EU with an electronic registration
    system.

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    Rob Gill

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  • Snowfall Expands in Australia with CT Partners Agreement

    Snowfall Expands in Australia with CT Partners Agreement

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    Australian travel management company network CT Partners has
    signed an agreement for Snowfall to be a preferred technology vendor, Snowfall
    announced.

    Per the agreement, CT Partners will make Snowfall’s Junction
    platform—which includes its
    multimodal booking tool Junction One     that leverages the technology of the
    acquired Psngr1 tool, as well as its content marketplace Junction Go and
    disruption management support with Junction Plus—available to CT Partners’ TMC
    members. The network, established in 2004, includes 31 corporate TMCs and
    leisure agencies, which together have an annual turnover of A$2 billion (US$1.3
    billion).

    The platform will give member TMCs access to “[New
    Distribution Capability] content, which will not only enhance value and choice
    for corporate clients but also create new revenue opportunities for their
    businesses,” Snowfall CEO Stefan Cars said in a statement. “Additionally,
    the availability of Junction Go’s NDC content is particularly significant for
    the Australian market as it eliminates the need for TMCs and their clients to
    seek NDC fares outside of their booking tools.”

    The agreement expands Snowfall’s presence in Australia,
    following June’s announcement of agreements
    with TMC Traveltrust and MP Travel    .

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • IHG: Q3 Corp. Transient Revenue Exceeds ’19

    IHG: Q3 Corp. Transient Revenue Exceeds ’19

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    Business transient revenue at IHG Hotels & Resorts worldwide increased 6 percent year over year and was 3 percent higher than the third quarter of 2019, hotel company executives said Friday during an earnings call. 

    “Business revenue is above 2019 levels and the further normalization of global working habits has seen the return of more meetings, conferences and events, IHG CEO Elie Maalouf said on the call.

    As has been the case throughout 2023 and across hotel companies, the post-pandemic recovery primarily has been driven by rising rates. IHG’s systemwide third-quarter average daily rate increased 4.1 percent to $130.20, helping to increase revenue per available room 10.5 percent to $93.22.

    IHG systemwide third-quarter occupancy increased 4.1 percentage points to 71.6 percent, a figure largely driven by a 14.1 percent increase in China, which still is rebounding from the depths of its Covid-19 lockdowns. 

    In the Americas, occupancy increased 0.7 percentage points to 72.2 percent, while ADR rose 3.1 percent to $140.28 and RevPAR increased 4.1 percent to $101.26.

    “As well as year on year RevPAR growth in each of our three regions, it was also pleasing to see rooms revenue growth for each of leisure, business and group travel,” Maalouf said in a statement.

    IHG has nearly 1,980 hotels in its pipeline, totaling more than 292,000 rooms, the latter figure up 5.1 percent year over year.

    RELATED: IHG Q2 performance

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    cdavis@thebtngroup.com (Chris Davis)

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  • Amex: Int’l Growth Offsetting U.S. Commercial ‘Softness’

    Amex: Int’l Growth Offsetting U.S. Commercial ‘Softness’

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    Travel and entertainment spending by American Express corporate customers increased 6 percent year over year to $27 billion in the third quarter of 2023, as the financial services giant reported slowing SME growth and flat spending by large and global corporate customers in the United States.

    The $27 billion in T&E spending was flat compared with the second quarter, as was total spending of $130 billion. The $103 billion in spending on goods and services by corporate customers was flat year over year.

    Total spending by U.S. SME clients was up 2 percent year over year in the quarter, similar to the growth rate in the prior quarter, CFO Christophe Le Caillec said in an earnings call on Friday. While growth in the segment has slowed, “we do continue to see strong high-quality demand for new accounts within this segment,” he said. “Looking forward, we will focus on continuing to help SME clients run their businesses.”

    Total spending by U.S. large and global clients, meanwhile, was flat year over year. “These customers are not a major growth driver for our business, but they remain an important foundation for the company’s business model,” Le Caillec said.

    Spending growth among cardholders outside of the U.S., however, is offsetting the “softness” for Amex’s U.S. commercial services, he said.

    Total T&E spending by international clients, which includes both consumer and business clients, was up 20 percent year over year in the quarter to $26 billion. International SME and large corporate spending inclusive of both T&E and goods and services, which represents 35 percent of Amex’s total international volume, was up 15 percent year over year.

    T&E spending by U.S. consumer cardholders increased 13 percent year over year to $47 billion during the third quarter, Amex reported. Increased card member spending alongside higher average loan volumes pushed Amex’s total third-quarter revenues up 13 percent year over year to $15.4 billion. It was the sixth consecutive quarter of record revenue for the company, according to Amex.

    Amex reported net income of $2.45 billion for the third quarter, up from $1.88 billion in the third quarter of 2022.

    RELATED: Amex Q2 results

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  • Alaska to Add Daily Anchorage-NYC Service

    Alaska to Add Daily Anchorage-NYC Service

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    Alaska Airlines this spring will add seasonal nonstop service between Anchorage, Alaska, and each San Diego and New York’s John F. Kennedy International Airport, the carrier announced Thursday. The weekly San Diego flights will operate on Saturdays between May 18 and Aug. 17 using Boeing 737 aircraft. The daily New York flights will operate June 13 to Aug. 19 using Boeing 737-8 aircraft. 

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  • British Airways to Resume Abu Dhabi Service

    British Airways to Resume Abu Dhabi Service

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    British Airways on April 20, 2024, will add daily year-round service between London Heathrow and Abu Dhabi after a four-year hiatus, the carrier announced Thursday. The flights will operate with Boeing 787-9 aircraft. The flights will operate in Abu Dhabi out of the airport’s new Terminal A, which is set to open Nov. 1.

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  • American Opens New Admirals Club in Denver

    American Opens New Admirals Club in Denver

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    American Airlines on Wednesday opened its newest Admirals Club in the Denver International Airport, the carrier announced. The more than 6,000-sq.-ft. space seats 114 and is located on the mezzanine level in terminal C between gates C30 and C32. Free high-speed Wi-Fi is available throughout the lounge, and 80 percent of its seats offers access to power and USB ports, according to the carrier. The business center can accommodate up to three guests.

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  • Corporate Traveler Adds U.S. Regional Mgrs.

    Corporate Traveler Adds U.S. Regional Mgrs.

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    Corporate Traveler USA has named regional general managers for the East, West and Central regions of the United States, new roles at the SME-focused travel management company that will lead sales strategy, operations and customer relationships in their respective regions.

    Richard Jacobi, who has led Corporate Traveler’s operations in the Boston area, now oversees the TMC’s East Coast business, and will stay based in Boston. Clinton Voyce, who has worked with Corporate Traveler and other corporate travel brands within parent company Flight Centre Travel Group for nearly 20 years, now is overseeing operations and sales in the Central region. Voyce will remain in Chicago, where he has been based since 2017.

    In January, Miling Harpur will begin doing double duty as regional general manager and director of sales for Corporate Traveler USA’s West region, based in Southern California. Harpur has worked for Corporate Traveler in Australia for 10 years, most recently as general manager of sales and commercial.

    All three will report to John Van den Heuvel, who was named president of Corporate Traveler USA last month. In a statement, he said the three regional managers will “bring a strategic mindset and approach to the business that will help drive Corporate Traveler forward as we look to tap into new markets and further broaden our reach across the three regions.”

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  • American: Q3 Revenue Flat as ‘Modern’ Bookings Near 80 Percent

    American: Q3 Revenue Flat as ‘Modern’ Bookings Near 80 Percent

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    It’s no secret that American Airlines has pushed hard this year to increase bookings through direct or New Distribution Capability-enabled channels. Its efforts seem to be paying off. 

    During the third quarter, 78 percent of the carrier’s bookings came through “modern distribution technology,” which includes its website, mobile app and NDC-enabled channels, according to an earnings presentation, up from 67 percent one year prior. In pre-pandemic Q3 of 2019, 53 percent of bookings went through those channels.

    “These are the most efficient distribution channels in our ecosystem, and we expect to see these trends continue into the fourth quarter and beyond,” American CEO Robert Isom said during a Thursday earnings call.

    Though American’s overall third-quarter revenue was about flat year over year, the carrier during the quarter realized year-over-year growth in “corporate and government revenue, with a return to more traditional seasonality trends,” Isom said. That is continuing after Labor Day, with a “steady improvement in business travel” and “encouraging signs from both managed and unmanaged corporate customers, strong international demand, and historically high premium revenue both domestically and internationally,” American CFO Devon May said.

    Notably, for the quarter, American’s business revenue was up 2 percent year over year, chief commercial officer Vasu Raja added. “We actually performed better year over year among contracted corporations than we had in a number of months prior to it.” In addition, the carrier’s cost of sale was down 13 percent. “We’re finding that we’re able to generate more revenues through less cost of sale, which is very encouraging to us,” Raja said.

    Raja said the airline would continue to shift content, fare products, schedules and other items out of legacy technology “where we can’t provide customers the kind of shopping and service experience they expect.” He also referenced the new AAdvantage Business program announced this week. 

    Though the program is mainly geared toward small and midsized enterprises—and only American’s website, app and reservation-agent bookings count for rewards in the program—”AAdvantage is very much the platform upon which we will build all of our commercial programs,” Raja said. “Through AAdvantage Business, companies of all sizes can access our content in a way that’s cheaper, simpler, better servicing, and in a way that’s more rewarding for travelers. … We’re actually really encouraged by what we’ve seen, encouraged by its revenue production and look forward to continuing the momentum.”

    The company also noted that the number of new AAdvantage loyalty accounts was up 50 percent compared with Q3 2019.

    American Q3 Metrics

    American reported record third-quarter operating revenue of nearly $13.5 billion, about even with Q3 2022 revenue. Passenger revenue, at more than $12.4 billion, also was nearly even with last year’s figure. 

    The carrier’s net loss for the quarter was $545 million compared with a $483 million profit a year prior. American operated more than 515,000 flights during the quarter with a load factor of 84 percent.

    The carrier projects fourth-quarter capacity to increase 4.5 percent to 6.5 percent year over year, with full-year capacity up about 6.5 percent. Q3 fuel costs were $2.91 per gallon. Expected Q4 fuel costs are $3.01 to $3.11 per gallon. 

    RELATED: American Q2 performance

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  • U.S. State Dept. Issues ‘Worldwide Caution’

    U.S. State Dept. Issues ‘Worldwide Caution’

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    The U.S. State Department on Thursday issued a global advisory for all international travel for U.S. citizens, encouraging them to take “caution.”

    “Due to increased tensions in various locations around the world, the potential for terrorist attacks, demonstrations or violent actions against U.S. citizens and interests, the Department of State advises U.S. citizens overseas to exercise increased caution,” according to the advisory. It cited neither a particular incident nor area that sparked the advisory.

    The State Department recommended that U.S. international travelers “stay alert in locations frequented by tourists” and follow the department’s information and alerts on social media or through its Smart Traveler Enrollment Program.

    It appears to be the State Department’s first such global caution unrelated to the Covid-19 pandemic since the alert system was introduced in 2018.

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    cdavis@thebtngroup.com (Chris Davis)

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  • One Global Taps Above & Beyond as Hotel Program Provider

    One Global Taps Above & Beyond as Hotel Program Provider

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    Travel management joint venture One Global has named hotel distribution provider Above & Beyond as its “exclusive hotel program provider,” One Global announced.

    Part of U.K.-based Snowstorm Technologies, the Above & Beyond program provides white-label hotel programs and technology for agencies and travel management companies and reports 14 million room nights booked annually, according to Snowstorm commercial director Julie Janzen. The program will enable One Global TMC members “to work closely with chains and individual hotels to mutually grow their business together,” One Global general manager Jodie Gentles said in a statement.

    One Global formed last year as a joint venture between World Travel and Clarity Business Travel, and it since has announced several partner TMCs including Brickell Travel in Brazil and Mexico, Blanco Viajes in Chile, Ontario-based Travelpath, Stockholm-based Big Travel, Singapore-based Citystate Travel and Australia-based Globetrotter Corporate Travel. Above & Beyond is the group’s first announced product partner.

    Above & Beyond works with other TMC networks including Lufthansa City Center and GlobalStar.

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