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  • Delta to Reduce Corporate Staff

    Delta to Reduce Corporate Staff

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    Delta Air Lines will reduce its corporate staffing, the carrier confirmed in a Thursday statement, but did not specify which or how many roles would be affected. The cuts represent a “small adjustment to corporate/management positions,” according to Delta, which added that no frontline roles—such as pilots and crew—would be affected.

    CNBC reported Delta’s plans late Wednesday. 

    “As Delta plans for 2024 and beyond, we continue evolving our business to better manage costs and set Delta up for success. We heavily invested in our business to manage the rapid return of demand for our product over the past few years,” Delta said in the statement. 

    “While we’re not yet back to full capacity, now is the time to make adjustments to programs, budgets and organizational structures across Delta to meet our stated goals—one part of this effort includes adjustments to corporate staffing in support of these changes,” Delta continued. “These decisions are never made lightly but always with care and respect for our impacted team members and the Delta family. Delta people who run our operation and serve our customers are the lifeblood of our business. Delta didn’t make any frontline layoffs during the pandemic, and we aren’t making them now.”

    On Oct. 12, Delta reported record third-quarter revenue of $15.5 billion, up 11 percent year over year, with net income of $1.1 billion. “Our operational reliability continues to strengthen, thanks to our people, and I’m pleased to recognize their outstanding efforts with over $1 billion accrued year-to-date towards profit sharing,” Delta CEO Ed Bastian said then in a quarterly earnings statement.

    In 2022, the carrier hired about 25,000 new employees as it “continued to rebuild the airline,” according to its latest annual report. As of Dec. 31, 2022, Delta had approximately 95,000 full-time employees. As of Dec. 31, 2019, Delta employed about 91,000 full-time people. By Dec. 31, 2020, after the Covid-19 pandemic hit, that number was approximately 74,000, with about 18,000 people taking early retirements and “voluntary separation programs.”

    Some airlines have noted on earnings calls that fuel and labor costs have increased in 2023. Through Sept. 30, Delta for 2023 reported a 13 percent year-over-year increase in total operating expenses. Salaries and related costs had increased 23 percent during the period to $10.8 billion. Fuel costs, however, were down 6 percent to $8.1 billion. Delta last month projected fourth-quarter fuel costs to remain steady or increase up to 2 percent year over year. 

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • Avis Budget: Martins, Choi Named to New Roles

    Avis Budget: Martins, Choi Named to New Roles

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    Avis Budget Group is making changes to its executive team, the car rental company announced Wednesday. Effective Jan. 1, 2024, ABG EVP of the Americas Izzy Martins will assume the role of EVP and CFO, succeeding Brian Choi, who will move to the newly created position of EVP and chief transformation officer.

    Martins has been with Avis Budget for nearly 20 years in various senior roles, including CFO of the Americas and chief accounting officer, according to the company. 

    Choi has been CFO since August 2020, and his new appointment “underscores Avis Budget Group’s commitment to leveraging data, analytics and cutting-edge technology to enhance the customer experience, revenue management and overall operational performance,” according to the company. He previously worked at SRS Investment Management, Metalmark Capital and Lehman Brothers, and was a member of the Avis Budget board of directors from 2016 to 2020, according to LinkedIn. 

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • Coupa Names New CEO

    Coupa Names New CEO

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    Leagh Turner

    Spend management platform Coupa has named Leagh Turner as its new CEO, effective Nov. 13, the company announced.

    Turner is joining Coupa from human resources technology provider Ceridian, where she has been co-CEO for nearly two years and was president and COO prior to that. She helped to double Ceridian’s revenue during her time there and is “an excellent leader with extensive experience scaling companies for growth, empowering teams and fostering a culture of community and authenticity,” according to Coupa board chairman J. Charles Goodman. Prior to her time with Ceridian, Turner also had senior leadership roles at SAP and Oracle.

    Longtime CEO Rob Bernshteyn announced his departure from Coupa earlier this year, and Goodman served as interim CEO. Turner will join Coupa’s board of directors.

    Coupa, which was acquired by software investment firm Thoma Bravo this year, entered the travel bookingspace last year with a module built from its acquisition of Pana.

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • Survey: Amid Cost Concerns, Discounts Could Lure Mtg. Planners

    Survey: Amid Cost Concerns, Discounts Could Lure Mtg. Planners

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    Most meeting professionals would increase their budgets to secure preferred venues despite continued cost concerns for 2024, according to a new survey from meeting technology provider Cvent. 

    Cvent’s 2023 North American Planner Sourcing Report surveyed more than 500 regional event professionals in April and May. 

    While 48 percent of respondents said that cost-saving measures would predominantly determine their event planning priorities this year and next, 49 percent of respondents said they would increase their budgets up to 20 percent to secure a preferred venue or hotel, according to the report. Forty-six percent said they would increase their budgets up to 10 percent. Just 1 percent said they would not increase their budget at all.

    These potential budget increases may seem counterintuitive given the expressed interest in cost-saving measures regarding 2024 planning, but event professionals have other avenues of savings in mind. 

    According to the survey, approximately 63 percent of planners would switch venues for savings of at least 6 percent, and 93 percent would switch for savings of at least 11 percent. Only 4 percent said a discount would not affect their venue choice.

    DE&I and Sustainability as Decision Makers

    Along with budget and preferred venue options, sustainability and DE&I are also considerations for planning among some event professionals, according to Cvent. 

    According to the survey, 37 percent of respondents said DE&I will predominately shape their event priorities this year and next, and 36 percent said health and wellness considerations would. One-third of respondents said an increased focus on sustainability would shape their M&E planning in 2024.

    Also on the list, 33 percent of event professionals said rebuilding relationships will shape their event planning priorities in 2024. The highest concern was cost-saving measures, according to 48 percent of respondents. 

    Sustainability and DE&I practices also affect some event professionals’ request-for-proposals considerations. According to the report, 22 percent of event professionals said DE&I practices had the greatest influence over their decision to submit an RFP to a hotel or venue, while 21 percent said sustainability would. 

    The highest considerations for submitting RFPs, however, were event technology support and meeting room rates, cited by 27 percent and 26 percent of respondents, respectively.

    Overall, respondents were highly optimistic about the state of the meetings industry. According to the report, 91 percent said they were optimistic about the state of the meetings and event industry, and 56 percent indicated they were “very” positive about it.

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    aplatas@thebtngroup.com (Angelique Platas)

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  • TravelBank Enables Lufthansa Group NDC Bookings

    TravelBank Enables Lufthansa Group NDC Bookings

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    TravelBank has added Lufthansa Group’s New Distribution Content to its booking platform, the company announced.

    The integration allows TravelBank customers to access the group’s content, bypassing its distribution surcharge, and book, cancel and modify flights, according to TravelBank. App users also can buy premium seats.

    The Lufthansa Group is the third airline company to go live with NDC content on TravelBank’s platform, following United Airlines and American Airlines.

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  • JetBlue: Q3 Corp. Bookings Up, but Overall Revenue Slips

    JetBlue: Q3 Corp. Bookings Up, but Overall Revenue Slips

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    JetBlue on Tuesday reported a third-quarter net loss as executives cited challenges during the quarter that included weather disruptions, “unprecedented” air traffic control restrictions and higher fuel costs. 

    “In the third quarter, we had 68 days of significant operational disruption versus 40 days in the third quarter last year,” JetBlue president and COO Joanna Geraghty said during a Tuesday earnings call. “The severity of ATC constraints was also worse than previous summers based on airborne holding, diversions, taxi time and cancellations seen throughout the industry due to ATC.”

    JetBlue for the third quarter reported a loss of $153 million, compared with net income of $57 million a year prior. 

    The carrier also continued its winddown of the Northeast Alliance with American Airlines, which was terminated by the court in May. Coincidentally, the carrier’s antitrust trial regarding its acquisition of Spirit Airlines began today in Boston. JetBlue declined to discuss the trial during the earnings call.

    Another “near-term headwind” is “industry capacity that is outpacing domestic demand,” JetBlue CEO Robin Hayes said. Still, the carrier has seen “an acceleration in corporate booking since Labor Day, an encouraging sign that recovery and business travel is picking back up after notably dropping off through the summer,” Geraghty said.

    Corporate segment revenues, however, remain “about 20 percent below” pre-pandemic revenues, JetBlue head of revenue and planning Dave Clark said. “But we are seeing that sequential improvement [in] some areas like media and entertainment, which has seen some softness over the summer with strikes, picked back up in the fall.”

    The carrier saw “softer than expected off-peak and close-in leisure demand in September,” Geraghty said, adding that fourth-quarter growth primarily will be driven by international “as we proactively work to manage our capacity and reduce schedules in off-peak periods.” 

    JetBlue has been “reallocating capacity out of” and seeing “the most acute demand challenges” in some shorter-haul markets and in some business markets, Clark said. “We’ve really focused there to right-size that capacity to the new reality in those markets.”

    One of those markets has been New York, where JetBlue is “seeing the most pressure on the short-haul day-trip market,” Clark said. The carrier is “now sort of hourly when it counts at the key times a day, and then every couple of hours the rest of the day.”

    The carrier also confirmed it has or is pulling out of two cities: Havana, Cuba—where flights were suspended in September—and Burlington, Vermont. The latter city had twice-daily flights to New York John F. Kennedy International Airport. The last day of service will be Jan. 4, 2024.

    JetBlue Q3 Metrics

    JetBlue reported third-quarter revenue of nearly $2.4 billion, down about 8.2 percent from a year prior. Passenger revenue was $2.2 billion, down from more than $2.4 billion in Q3 2022. The average fuel price for the quarter was $2.94 per gallon. Capacity grew 7.1 percent year over year.

    Fourth-quarter guidance included an increase in capacity of 0.5 percent to 3.5 percent year over year. Revenue is projected to be down 6.5 percent to 10.5 percent compared with Q4 2022. Estimated fourth-quarter fuel costs are $3.05 to $3.20 per gallon.

    For full-year 2023, JetBlue updated its outlook for a revenue increase of 3 percent to 5 percent year over year compared with prior guidance of 6 percent to 9 percent. The carrier also narrowed its projected capacity growth to 5 percent to 7 percent year over year compared with a previous projection of 5.5 percent to 8.5 percent. Estimated 2023 fuel costs are $3.02 to $3.07 per gallon.

    RELATED: JetBlue Q2 performance

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • Sabre to Distribute Virgin Australia NDC Content

    Sabre to Distribute Virgin Australia NDC Content

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    Virgin Australia has selected Sabre to distribute its New Distribution Capability content for its “future retailing efforts across both direct and indirect channels,” the technology company announced Tuesday. Sabre did not immediately respond to a request to clarify the timeframe. Virgin Australia will use Sabre’s NDC IT product along with its global distribution system for its NDC offers.

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  • GBTA Poll Points to ‘Stronger’ 2024 for Global Business Travel

    GBTA Poll Points to ‘Stronger’ 2024 for Global Business Travel

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    Nearly three-quarters of buyers expect their travel budgets to increase or hold steady next year, and most said they don’t expect economic concerns to limit business travel at their company, according to a Global Business Travel Association Outlook Poll released Monday.

    The poll, fielded from Oct. 11 through Oct. 19, tallied 865 total responses globally, 47 percent of which came from either travel managers and buyers or procurement or sourcing professionals. Among those buyer and procurement respondents, 39 percent said their company’s 2024 travel budget would be higher than this year’s, and an additional 5 percent said it would increase “significantly” more, by at least 25 percent year over year. Twenty-eight percent said their budgets would stay the same next year, while 20 percent said budgets will be lower. The remaining 8 percent didn’t know what their budgets will be next year.

    Only 14 percent of buyer and procurement respondents said they currently are implementing a plan to limit business travel because of economic concerns, according to GBTA. An additional 25 percent said they are considering limits but have not yet made a decision. A quarter of respondents also said limiting business travel due to economic concerns was unlikely, alongside 32 percent who said they are taking a “wait-and-see approach” but are not seriously considering limits to business travel.

    “With some exceptions, as an industry global business travel has continued to rebound over the past year and has made great strides in getting back to business as usual,” GBTA CEO Suzanne Neufang said in a statement. “Ongoing challenges are expected, but there are optimistic indicators for an even stronger year ahead.”

    Across all respondents, which also included suppliers and travel management companies, 43 percent said their company’s business travel had fully or largely recovered compared with 2019 levels this year, and 41 percent said it had mostly recovered. Fourteen percent said it had partially recovered.

    On average, respondents indicated their domestic travel bookings are at 76 percent of pre-pandemic levels, an increase of four percentage points from an April GBTA poll. International bookings averaged 70 percent of 2019 levels among respondents, up seven percentage points from April.

    NDC Gains Some Ground

    The poll also showed some softening in buyers’ attitudes on New Distribution Capability technology from April, though most buyers still indicate they are at sea in terms of NDC strategies.

    Among buyer and procurement respondents, 71 percent said they still need more information and education on NDC, which represents a drop of 10 percentage points from the April poll. Fewer buyers think airlines are pushing NDC bookings too fast than April as well, with 45 percent saying so in the current poll compared with 53 percent in April.

    Just under a third of buyer and procurement respondents in the survey indicated that they have started to implement NDC In their programs. Ten percent said they have started an implementation that is going smoothly, while 22 percent said they have started an implementation but are experiencing challenges. Half of the buyer and procurement respondents said they have not started NDC implementation; an additional 11 percent said it’s “too early to say,” and the remaining 6 percent were not sure.

    Across all poll respondents, 46 percent listed adoption and implementation on new technologies including NDC as one of their organizations two biggest technology-related challenges in 2024, the highest percentage of any option in the poll. Budget constraints ranked second at 38 percent.

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • Air Canada: Managed Corp. Recovery Steady, SME Up

    Air Canada: Managed Corp. Recovery Steady, SME Up

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    Air Canada’s managed corporate segment demand is remaining steady, at about 25 percent to 30 percent below 2019 levels, Air Canada EVP of network planning and revenue management Mark Galardo said during a Monday third-quarter earnings call. 

    The carrier, however, continued to see “sustained recovery in the SME side, and that gives us some interesting yield prospects going forward,” Galardo said, adding that overall demand continued to track above 2019 levels. “This combined with the capacity constraints at the global industry level have continued to favor the yield environment, especially for our international markets.”

    The best third-quarter regional performers for the carrier were Atlantic and Pacific routes, with yield increases of about 13 percent and 11 percent, respectively, year over year, Galardo said. “Most of the new international routes met or exceeded expectations.”

    Premium revenue continued to perform strongly and was up 21 percent from a year prior, with demand from both leisure and business markets, Galardo said.

    Air Canada Q3 Metrics

    Air Canada reported third-quarter revenue of more than C$6.3 billion (US$4.5 billion), a 19.2 percent increase year over year. Passenger revenue was C$5.9 billion, a record for the quarter and nearly 22 percent higher than Q3 2022. International revenue for the quarter increased 32 percent year over year. Domestic and transborder revenue were up 3 percent and 32 percent, respectively. Net income was C$1.25 billion, up from a loss of C$508 million a year prior. 

    Third-quarter capacity increased 10 percent year over year, and the carrier also plans for a fourth-quarter increase of about 10 percent from a year prior. After some adjustments in 2023 to account for issues including regional pilot availability and supply chain pressures, plus the suspension of Air Canada’s Tel Aviv route, the carrier now expects full-year capacity to be up about 20 percent from 2022, compared with a prior projection of 21 percent.

    Air Canada plans to move in the fourth quarter and first quarter of 2024 some capacity out of the North Atlantic and into the Pacific to take advantage of recovery opportunities in the region, Galardo said. The carrier will increase capacity to Japan and South Korea, add frequency to its new route to Bangkok and add an additional red-eye from Vancouver to Hong Kong.

    RELATED: Air Canada Q2 performance

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  • TravelPerk Hires New CRO, North America VP

    TravelPerk Hires New CRO, North America VP

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    Corporate travel management platform TravelPerk has appointed a new VP of North America and a new chief revenue officer, alongside the promotion of longtime CRO Jean-Christophe Taunay-Bucalo, the company announced.

    Taunay-Bucalo, who has been TravelPerk’s CRO for six years, now is the company’s COO, overseeing its people and customer care functions as well as coordinating its revenue and product strategies, TravelPerk announced. Filling his shoes as CRO is Yasmine Bratt, who most recently was chief marketing officer of Paris-based wholesale marketplace Ankorstore. Bratt, who will lead TravelPerk’s sales and marketing teams, also has travel industry executive experience, including as VP of customer marketing for Expedia and as VP of retail and strategy for Hotels.com.

    In addition, TravelPerk has hired Stuart Blake as VP of North America, aiming to expand its footprint in the U.S. market. Blake has about 20 years of experience in sales, including recent roles as VP of sales for customer communications platform Help Scout and VP of sales for fintech company BlueVine.

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  • AHLA Pushes to Defeat L.A. Hotel Homeless Housing Initiative

    AHLA Pushes to Defeat L.A. Hotel Homeless Housing Initiative

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    The American Hotel & Lodging Association has launched a campaign to defeat a Los Angeles municipal ballot initiative posed by a union representing L.A.-based hospitality workers that would, among other elements, allow individuals experiencing homelessness to stay in vacant hotel rooms across the city alongside occupied rooms through a voucher system. 

    This move, according to AHLA, would be an “absolute failure,” and put “hotel guests and hotel employees in physical danger,” AHLA president and CEO Chip Rogers told BTN. 

    The initiative, formally known as “Initiative A, Hotel Developer Land Use and Replacement Housing Initiative,” as of now will appear on a March 5, 2024, Los Angeles municipal ballot. If it passes, L.A. would be the first city in the U.S. to have such a law.

    The Proposal 

    According to proposal from Unite Here Local 11, the hospitality workers’ union, the initiative would require new and existing hotels in Los Angeles to adhere to “responsible business practices, including making guest rooms available to unhoused Angelenos on a non-discriminatory basis, and be subject to city oversight.”

    This would require L.A. hotels to report the number of same-day vacant rooms to City Hall each day—by 2:00 p.m., according to Rogers, a time he noted typically is before hotel check-in time—along with average daily rates. Once reported and processed, the Los Angeles city housing department would then provide unhoused individuals with vouchers for that same night’s stay in a Los Angeles hotel. Hotels would not be able to discriminate, or refuse vouchers or service to these guests, who would have access to hotel amenities. Furthermore, hotels would have to adhere to obtain specific permits based on the property’s total number of guest rooms.

    Unite Here Local 11 did not respond for further detail or comment.

    AHLA has formed a committee to lobby against the initiative, dubbed Angelenos Protecting Hospitality. Rogers serves as president of that committee. APH is working to defeat the initiative through education and paid advertising before the election. Rogers said Unite Here could remove the initiative from the ballot by Dec. 8.

    While this proposal may sound familiar to Californians following Project Roomkey, a statewide initiative launched during the Covid-19 pandemic to house unhoused individuals in vacant hotels, this program is “apples and oranges,” Rogers said. Project Roomkey, he said, incorporated the entire hotel, not just vacant rooms next to occupied rooms within a property. 

    Project Roomkey, Rogers said, “used the entire hotel, rented out the entire property [and] provided wrap-around services, including health and security services to essentially turn those [hotels] into homeless shelters.” Still, there were “lots of problems” with that program, Rogers said, including payouts to the Hotel Whitcomb in San Francisco and the Mayfair Hotel in Los Angeles, collecting $19 million and $11.5 million, respectively, in damages from their respective cities. 

    Unlike Project Roomkey, the L.A. homeless housing Initiative does not seem to include health and security services for guests, hotel staff or unhoused individuals. What the new initiative does include, however, is a replacement housing regulation process to be overseen by the city.

    The Response

    To understand public opinion around this initiative, AHLA commissioned a survey conducted Sept. 18-20 by Morning Consult of 2,203 U.S. adults. About 72 percent of respondents said they would be deterred from booking a hotel room in Los Angeles if the initiative passes and takes effect, and 42 percent said it would be a “major” deterrent. 

    About 70 percent of respondents said they would be deterred from attending a business conference in L.A. if the initiative passes and takes effect, and more than half of them said it would be a “major” deterrent. 

    Of those who felt the program would deter them from booking a hotel room in the city, 34 percent said they would “definitely” stay outside of L.A., and 20 percent said they would probably stay outside city limits. These numbers, according to Rogers, are indicative of potential dropping in hotel occupancy in Los Angeles.

    Potential Impact on Hotels and Staff

    If that comes to fruition, “the number of people staying at hotels in Los Angeles is going to drop precipitously and, with that, hotel staff are going to lose their jobs,” Rogers said.

    Another element of the proposal that would impact hotel staff are the program’s regulatory tasks added to their plate. Those tasks include, Per the initiative’s stipulations, hotels would have to calculate vacant rooms and average daily rate. Then, hotel staff would have to call City Hall and process this information. 

    Housing individuals experiencing homelessness in hotels is a process with variables, according to Rogers.

    “What happens if there’s damage? You don’t know who the person is—there’s no credit card to back it up,” Rogers said. The program would not require identification or payment method for unhoused individuals. “The voucher is only good for one night. What happens if they decide they’re not going to leave? Now [hotel employees] must call law enforcement,” he added. “None of this was thought out,” he said.

    Rogers also cited results from a June 2023 University of California at San Francisco study, which reported that mental health challenges are prevalent within the unhoused community, suggesting they could create an unsafe work environment for hospitality employees. According to the study, which included responses from individuals experiencing homelessness, two-thirds of respondents reported current mental health symptoms, and more than one-third had visited an emergency department in the prior six months. According to Rogers, this data further points to ways in which the city needs a “realistic solution” to solve the homelessness crisis, and this ballot measure is “not a realistic solution.”

    “Using taxpayer dollars to house homeless individuals alongside paying guests in hotels for one night does nothing to solve the homelessness crisis facing L.A. It would only endanger L.A. hotel employees, devastate tourism in the city, and ultimately destroy L.A.’s hotel industry,” according to APH.

    While highlighting these potential impacts from the program, Rogers highlighted the program’s lack of consideration for both hotel employees and unhoused individuals.

    “Now you’re taking a population that needs attention, needs medical care, and putting them in hotel rooms to be taken care of by hotel employees who are not trained in any way to deal with this population,” Rogers said. “We find it a little interesting that the Union would be supporting a measure that would create job loss among its own members,” he added.

    Unite Here Local 11 has yet to respond publicly to discourse around the ballot initiative, nor has the Union communicated with AHLA or APH representatives. 

    Next Steps

    For corporates who would be deterred from hosting events in L.A., or any corporate entity looking to book significant rooms in the city, Rogers suggests they contact elected officials and the Union and “tell them they have grave concerns about this policy and that they would look elsewhere to book their rooms and hold their events.”

    Other organizations joining APH and AHLA in challenging the L.A. homeless housing ballot initiative include the California Hotel & Lodging Association, the Hotel Association of Los Angeles, the Los Angeles County Business Federation, the Greater Los Angeles Area Chamber of Commerce, the Northeast Los Angeles Hotel Owners Association and the LAX Coastal Chamber of Commerce.

    “L.A.’s homeless population needs long-term solutions and specialized care that only social and health care workers can provide,” Rogers reiterated. “It’s dangerous to force untrained hotel employees and guests to shoulder these responsibilities.”

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  • IAG: Q3 Corp. Travel Recovery Slow But Increasing

    IAG: Q3 Corp. Travel Recovery Slow But Increasing

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    Business travel volume at International Airlines Group carriers, including British Airways, Iberia, Vueling and Aer Lingus, in the third quarter collectively reached 64 percent of 2019 levels while business travel revenue reached 74 percent, IAG CEO Luis Gallego said Friday during a quarterly earnings call. 

    Those figures compare with a collective 60 percent of 2019 business travel volume and 69 percent of revenue that IAG carriers reached in the second quarter, he said. 

    “Corporate demand continues to recover more slowly, particularly at British Airways,” Gallego said, noting as he did in the prior quarter that business travel recovery correlates with corporate return-to-office strategies. 

    “There has been a difference in the rate of recovery of different types of business trips and regions,” Gallego said. “For example, long-haul business trips have recovered faster than short-haul.”

    Gallego also noted that business travel recovery has been inconsistent among IAG airlines. While British Airways’ third-quarter business travel volume reached 64 percent of 2019 levels and revenue 75 percent, Iberia was at 86 percent and 96 percent, respectively, in Q3. Aer Lingus was at 60 percent business travel volume recovery and 72 percent revenue compared with 2019, he said.

    “We are pleased that business volume for BA … has increased 10 points from the level we saw at the end of July,” Gallego said.

    IAG Q3 Performance

    IAG reported more than €8.6 billion in third-quarter revenue, up about 18 percent year over year. Passenger revenue increased 20.5 percent to €7.7 billion. IAG reported a third-quarter operating profit of about €1.23 billion, up from €853 billion in the second quarter of 2022.

    Third-quarter capacity, as measures in available seat kilometers, increased nearly 18 percent year over year and has reached 95.6 percent of 2019 levels, and officials projected full-year capacity would reach 96 percent of its pre-pandemic level.

    Fourth-quarter bookings appear “as expected,” according to the company.

    RELATED: IAG Q2 performance

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  • Air France-KLM Posts ‘Solid’ Q3, to Add Transatlantic Capacity

    Air France-KLM Posts ‘Solid’ Q3, to Add Transatlantic Capacity

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    Air France-KLM third-quarter revenue increased nearly 9 percent at constant currency to nearly €8.7 billion on “strong summer demand” in a “solid quarter,” CEO Ben Smith said in a statement. Meanwhile, Air France said its winter-season service to North America would increase 20 percent compared with 2019 levels.

    In addition to new thrice-weekly service between Raleigh–Durham International Airport and Paris Charles de Gaulle Airport on Boeing 787-9 aircraft beginning Oct. 30, the carrier during the winter season would additional flights or larger planes on service between Paris and each Dallas, Vancouver, Boston and Montreal.

    Raleigh-Durham will become the 14th U.S. destination to which the carrier offers direct service. Air France also said it would launch on Oct. 29 direct daily service between Abu Dhabi International Airport and Paris.

    Q3 Performance

    Air France-KLM reported third-quarter net income of €931 million, up from €460 million one year prior. Passenger revenue increased about 4 percent to just shy of €7.2 billion.

    The company projects fourth-quarter capacity at more than 95 percent compared with 2019 and full-year capacity at “circa” 95 percent of pre-pandemic levels. 

    RELATED: Air France-KLM Q2 performance

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  • Virgin to End Austin Service on ‘Softening’ Corp. Demand

    Virgin to End Austin Service on ‘Softening’ Corp. Demand

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    Virgin Atlantic plans to suspend service between London Heathrow and Austin, Texas, a route launched in May 2022, citing a “persistent softening in corporate demand, specifically the tech sector,” the carrier announced Friday. The carrier’s last service between the cities will operate Jan. 7, 2024. 

    “We adored flying our customers to Austin and experiencing this wonderful city of music and culture, but demand in the tech sector is not set to improve in the near term, with corporate demand at 70 percent of 2019 levels,” Virgin Atlantic chief commercial officer Juha Jarvinen said in a statement. 

    The airline will be in contact with affected customers scheduled to fly after Jan. 7 “to provide options, which include offering a full refund,” according to the carrier.

    Citing “robust customer demand” for premium leisure travel, Virgin Atlantic also is adding capacity between London Heathrow and Miami to twice daily from 11 flights per week for the summer 2024 season.

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  • United Sets Its ‘Largest’ 2024 Transatlantic Schedule

    United Sets Its ‘Largest’ 2024 Transatlantic Schedule

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    United Airlines plans to operate its “largest-ever” transatlantic summer schedule in 2024, with nonstop flights to 38 cities, the carrier announced Thursday. 

    The carrier on May 24 will debut service between Newark Liberty International Airport and Faro, Portugal, becoming the “first and only airline to directly connect” the U.S. with Faro, according to United. The flight will operate four times weekly using Boeing 757-200 aircraft.

    United also is resuming seasonal service on May 23 between Newark and Reykjavik, Iceland, which last operated in summer 2022, using Boeing 757-200 aircraft. In addition, the carrier on March 30 will add a second daily flight between Newark and Brussels using Boeing 757-200 aircraft, and on May 23 will add a second daily flight between Washington Dulles and Rome using Boeing 767-300 aircraft. Service between Newark and Malaga, Spain, on May 2 will increase to daily using Boeing 757-200 aircraft.

    The carrier also is starting “summer” service earlier on certain routes, including Feb. 15 between Washington Dulles and each Lisbon, Barcelona and Rome. Service between Newark and Nice, France, will start March 30, which is also when service between Chicago and each Rome and Milan will begin. Newark-Naples service will start April 5, while on May 2 service will start between San Francisco and Rome.

    United also plans to increase its Latin American schedule next summer by 10 percent, including new service between Denver and each San Juan, Puerto Rico, and Montego Bay, Jamaica, and between Newark and each Barbados and Curaçao. 

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  • Southwest Orders 108 Boeing Max Jets; Q3 Corp. Demand ‘Healthy’

    Southwest Orders 108 Boeing Max Jets; Q3 Corp. Demand ‘Healthy’

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    Southwest Airlines has placed an order for an additional 108 Boeing 737-7 Max jets, the aircraft manufacturer announced Thursday. The carrier is the launch customer for the variant and it has increased its orderbook to more than 300, according to Boeing. 

    The 737-7 has the longest range in its class, capable of flying up to 3,800 nautical miles and carrying up to 172 passengers, according to Boeing. 

    “This sets us up for orderly and measured growth and gives us flexibility to adapt in a dynamic environment, and we have a lot of options as we move forward,” Southwest CEO Bob Jordan said on a Thursday earnings call. 

    Jordan also noted that the carrier’s managed business is “continuing to come in largely as expected, but overall, demand remains healthy.” Southwest chief commercial officer Ryan Green reiterated seeing “stable business travel patterns,” adding that there also is a “healthy leisure booking demand.”

    In addition, the carrier’s newly enhanced meetings product, which is tied to its corporate portal already has generated “millions of dollars in travel booked on the new tool in just the first few days,” Green said, adding that meeting, incentives and conventions is one of the fastest growing segments in the managed business travel space.

    Southwest also recently reduced the number of Rapid Reward points needed to reach status levels. Green said the reason for that move in part was that, while the carrier has the same number of customers traveling for business as it did before the pandemic, “those individuals are flying a bit less frequently,” he said. “We’ll benefit from that, too, because more customers will be able to stretch for A-List and A-List Preferred, which drives value back to us.”

    Southwest Q3 Metrics

    Southwest reported record third-quarter revenue of more than $6.5 billion, a 4.9 percent increase year over year. Passenger revenue for the quarter was $5.9 billion, a 5.3 percent increase from Q3 2022. Net income was $193 million, down from $277 million a year prior.

    Fourth-quarter guidance includes a capacity increase of about 21 percent year over year and average fuel costs of $2.90 to $3.00 per gallon. For the year, Southwest projects capacity to increase 14 percent to 15 percent, with fuel $2.85 to $2.95 per gallon, which is higher than previous estimates. 

    The carrier now is flying its full fleet and in the fourth quarter is completing the restoration of its network, Jordan said. As Southwest moves into 2024, it is slowing its capacity growth rate “to absorb current capacity, mature development markets and optimize schedules to current travel patterns.” The company now projects Q1 2024 capacity growth of 10 percent to 12 percent year over year, which is a reduction from previous estimates of 14 percent to 16 percent, Jordan said. 

    RELATED: Southwest Q2 performance

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • Hertz: Q3 Corp. Volume, Revenue Up

    Hertz: Q3 Corp. Volume, Revenue Up

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    Though lacking in specifics, Hertz CEO Stephen Scherr said during a Thursday earnings call that corporate volume and revenue continued to grow in the third quarter. 

    Scherr also noted that fixed rate segments, like corporate and the insurance replacement business, are dilutive to headline revenue per day, however “given better intraweek utilization for corporate, and longer length of keep on insurance replacement and therefore lower cost, they are each important to our total business mix.”

    RPD for the North American leisure channel was up more than 6 percent versus the second quarter, excluding the dilutive impact of electric vehicles. RPD in Hertz’s fixed rate North American businesses was roughly flat sequentially and “drove the systemwide number lower to plus 2 percent,” Scherr said. 

    Hertz reported record third-quarter revenue of $2.7 billion, up 8 percent year over year and 11 percent sequentially. It was driven by strong demand in leisure and rideshare channels, Scherr said. 

    Net income was $629 million, up from $577 million in Q3 2022. Revenue increased 6 percent in the Americas and 17 percent internationally, said CFO Alexandra Brooks. Pricing also grew 2 percent month over month in the Americas and 3 percent for international, though it was down 8 percent in North America versus Q3 2022 and 6 percent elsewhere “compared to exceptionally strong rates in Q3 2022.” The average number of rentable vehicles was more than 562,000, up 11 percent year over year.

    Scherr also commented on the higher collision and damage repairs on electric vehicles. “While conventional maintenance on electric vehicles remained lower relative to comparable ICE vehicles in Q3, higher collision and damage reports on EVs continued to weigh on our results and negatively impacted EBITDA,” he said. 

    “For context, collision and damage repairs on an EV can often run about twice that associated with a comparable combustion engine vehicle. Second, where a car is salvaged, we must crystallize at once any difference between our carrying value and the market value of that car,” he added. “The MSRP declines in EVs over the course of 2023, driven primarily by Tesla, have driven the fair market value of our EVs lower as compared to last year, such that a salvage creates a larger loss and therefore greater burden.”

    Hertz during the next several quarters plans to move an increasing number of current EVs into its rideshare fleet, Scherr said. However, corporate and government demand for EVs, “which is manifesting quickly as these customers seek to satisfy their own sustainability objectives,” means early engagement is “sticky,” and the company is seeing EV demand growth in both segments.

    RELATED: Hertz Q2 performance

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  • Accor: Q3 ‘Strong’ but U.S. ‘Leveling Off’

    Accor: Q3 ‘Strong’ but U.S. ‘Leveling Off’

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    Accor Group’s third-quarter revenue per available room, occupancy and average daily rates all increased year over year, Accor CFO Martine Gerow said Thursday during an earnings call.

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    aplatas@thebtngroup.com (Angelique Platas)

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  • Wyndham Details Choice Rejection, Q3 Results

    Wyndham Details Choice Rejection, Q3 Results

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    Wyndham Hotels & Resorts’ third-quarter systemwide revenue per available room increased year over year due to “higher occupancy levels and stronger pricing power,” adding to the hotel company’s list of “well substantiated reasons” to refuse Choice Hotels International’s acquisition bid, Wyndham executives said Thursday during an earnings call. 

    In Q3, Wyndham’s systemwide RevPAR was $49.71, up 3 percent year over year. International RevPAR was $38.05, up 16 percent year over year, while U.S. RevPAR decreased 1 percent year over year to $58.46. Wyndham attributed the decline in U.S. RevPAR to a more normalized environment following a record-breaking year in 2022. Wyndham’s U.S. RevPAR in Q3 exceeded 2019 levels by 9 percent.

    Wyndham president and CEO Geoffrey Ballotti on the call said, “revenue growth from our general infrastructure-related business accounts” helped the company’s economy brands “to gain market share, outperforming their competitors by another 100 basis points this quarter.”

    Wyndham executives also detailed the company’s decision to refuse Choice’s proposal, which was made public this month. Wyndham executives “strongly believe that Wyndham’s standalone plan and multiple levers of growth provide a more compelling proposition compared to Choice’s offer,” Wyndham board chairman Stephen Holmes said on the call. 

    For its part, Choice on Wednesday issued a press release calling on Wyndham “to engage in good faith discussions so that shareholders of both companies can benefit from the compelling combination.”

    “We respect Wyndham’s desire to achieve the best outcome for its shareholders, but that can’t happen if Wyndham unilaterally ends our discussions,” Choice president and CEO Patrick Pacious said in the statement. “Choice is ready to move expeditiously to negotiate binding terms, including mechanisms to provide market standard protections for Wyndham shareholders.”

    Ballotti said Choice’s offer did not include market volatility protection, which Wyndham specified was necessary, company executives said. The hotel company requested “creative and appropriate protections for shareholders.” 

    Ballotti noted offer is now “worth less” than when it was originally proposed due to a drop in Choice’s stock after the hotel company made its proposal public. Choice’s stock was trading at just below $112 per share Wednesday afternoon, down from a high of $124.90 on Oct. 16, the day before Choice made its acquisition offer public.

    Holmes highlighted areas of concern regarding Choice’s offer, such as the lack of “organic growth, less vibrant loyalty program and virtually no international capabilities in Choice’s platform.”

    Ballotti also underscored these differentiators by highlighting Choice’s “declining pipeline” against Wyndham’s growing one. 

    As of Sept. 30, Wyndham’s global pipeline reached 858,000, up 3 percent year over year. The hotel company’s international pipeline increased 6 percent, and its U.S. pipeline grew 1 percent. The company opened more than 14,500 new rooms in the third quarter, Ballotti said, with 5,900 opening in the United States. 

    Regarding next steps with Choice, Holmes called the publicity of the proposal an “amazing distraction” for both businesses, adding that Wyndham has not heard from Choice since last week. 

    “They’re not growing, they have some serious issues within their organization… they’re trying to address that by making us the elixir to their problems,” Holmes said. He added that the hotel company has offered multiple solutions to the deal, to which Choice cannot accommodate.

    “Their plan seems to be to put out repetitive press releases and churn the water enough to make it interesting for us … that’s a bit of a desperate plan,” Holmes said. 

    “The ball is in their court,” he added.

    Additional Q3 Metrics

    In Q3, Wyndham reported $402 million in revenue, down 1.2 percent year over year.  The company’s net income in the quarter was $103 million, up from $101 million during the same period in 2022.

    — Chris Davis contributed to this report.

    RELATED: Q2 Wyndham results

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    aplatas@thebtngroup.com (Angelique Platas)

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  • Sonesta Names Former IHG Exec CFO

    Sonesta Names Former IHG Exec CFO

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    Sonesta International Hotels Corp. has named former IHG Hotels & Resorts executive Bob Gunkel its new chief financial officer, effective immediately, the hotel company announced Tuesday. 

    Gunkel through 2014 was CFO of the Americas region of IHG, according to his LinkedIn. He most recently served as an adjunct professor of finance at Georgia State University in Atlanta.

    Gunkel succeeds former Sonesta CFO Stephen Miano, who joined Graduate Hospitality as CFO in August, according to his LinkedIn.

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    aplatas@thebtngroup.com (Angelique Platas)

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