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Tag: lodging

  • Omni Adds Groups360 Guest Room Block Booking

    Omni Adds Groups360 Guest Room Block Booking

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    Omni Hotels & Resorts will allow online booking of guest room blocks of 10 to 25 rooms through an expanded partnership with hospitality and meetings sourcing solution Groups360, adding GroupSync’s instant meeting booking platform for group room sourcing and booking, the company announced Tuesday.

    Users of Groups360’s GroupSync tool can book small room blocks at participating Omni properties in the United States and Canada without having to contact the property directly, according to Omni and Groups360. 

    The move for now enables booking only of guest rooms and not meeting space, but “instant booking for Omni’s meeting space is currently in the works and scheduled to launch on GroupSync in 2024,” a Groups360 representative told BTN.

    Before the expanded partnership, Omni offered GroupSync’s direct booking solution Engage at four of its managed properties in Dallas.

    The news follows similar Groups360 integrations with hotel groups, including Choice Hotels International,Wyndham Hotels & ResortsMarriott InternationalHilton WorldwideIHG Hotels & Resorts and Accor.Following this latest collaboration, GroupSync allows for booking meeting spaces and group room blocks at more than 200,000 properties globally. 

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  • Hotels to Revamp Loyalty Programs in 2024

    Hotels to Revamp Loyalty Programs in 2024

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    Some hotel companies plan changes to their loyalty programs in 2024, including Hyatt Hotels Corp. and Omni Hotels & Resorts, each company recently announced.

    Beginning Jan. 1, 2024, Hyatt will “expand” its World of Hyatt loyalty program with “reimagined” benefits, such as bonus points, free nights, experience credits and guest-of-honor gifts, some available at lower thresholds—as well as benefits for meetings and events professionals and corporates—the company announced Thursday. 

    “Milestone Rewards will begin after 20 qualifying nights or 35,000 Base Points per year and continue for each 10 qualifying nights, up to 150 nights,” the company announced. 

    Hyatt will allow member to choose from three eligible awards, including earning points for future stays, next-stay suite upgrades and well-being experiences at “almost every milestone,” the company said.

    Additionally, members will be able to earn Guest of Honor benefits—for themselves or others—at the 40-tier qualifying nights, as opposed to only at the Globalist membership tier. 

    Currently, Globalist members can book Guest of Honor awards with no limits if they use points from their account. In 2024, this will change. Going forward, members will receive Guest of Honor awards from a list of available milestone reward options. This structure allows members to earn one Guest of Honor award at the 40-night mark, and two at the 60-night mark with seven more opportunities through the 70-night mark and beyond, totaling up to 10 Guest of Honor awards.

    Hyatt loyalty members can earn 2,000 bonus points during their next stay at select hotels, such as Hyatt Place and Hyatt House, and earn experience credits for Hyatt’s Find program. Find credits will vary based on which milestone members achieve, according to Hyatt.

    Hyatt’s update to its loyalty program also includes changes to meetings and events benefits. 

    Loyalty members booking meetings and events can earn rewards and gain status for a mix of events, up to $150,000, according to Hyatt. In 2024, members can earn two qualifying night credits per $5,000 in event spend, totaling up to 60 qualifying night credits per calendar year and does not require an associated room block for group events. Previously, benefits were accrued by booking Qualifying Meetings, which Hyatt said still will be tracked through Dec. 31, 2024.

    Omni Sets Changes

    Omni Hotels & Resorts also has announced and upcoming update to its Select Guest Loyalty Program in 2024. Beginning Jan. 1, Omni guests can accumulate status and rewards through on-property experiences charged to their room, the company announced last month. 

    The 2024 update will allow Omni loyalty program members to earn status and benefits with on-property purchases, including food, beverage and retail, as well as spa appointments and golf outings. Omni’s updated loyalty program will also include a “revamped” structure and tier names, progressing from Member to Insider, Champion and Icon Status, the company said. Following this update, loyalty members can earn status and rewards—which will be called Omni Credits—through on-property spend, in addition to room-night spend, only when purchases are charged to the room, according to Omni. 

    With this update, guests can earn “achieve higher levels of status after even a single stay,” the company said. “We wanted to make this level achievable to encourage guests to return and enjoy a higher level of benefits on their next stay,” Omni VP of loyalty and customer engagement Josh Belkin said in a statement.

    The updated loyalty program still includes existing member benefits such as free nights redeemable at any Omni property, suite upgrade availability and various in-stay amenities. Rewards earned during 2023 will be honored “at an equivalent level” throughout 2024 as the spending power of existing Omni rewards are locked in, according to the hotel company.

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  • Best Western to Offer Green Key Sustainability Certification

    Best Western to Offer Green Key Sustainability Certification

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    Best Western properties in the United States and Canada will offer Green Key Global’s sustainability certification organization through a new partnership, the companies announced Friday.

    Best Western parent BWH Hotels will serve as a “preferred supplier” of Green Key Global’s hotel certification for sustainability practices, according to Green Key Global. The collaboration will “help strengthen [Best Western’s] efforts and provide credible recognition for their sustainability practices,” Green Key Global director Rebecca Bartlett Jones said in a statement.

    Best Western joins recent Green Key Global hotel partners, including InterContinental Hotels & Resorts and Accor Hotels in North America.

    The partnership follows Green Key Global’s recent entrance to the United States thanks to a planned joint venture with the American Hotel & Lodging Association, announced in September. Green Key Global was launched by the Hotel Association of Canada in 1994.

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  • 16 luxury hotels that go all-out for Christmas | CNN

    16 luxury hotels that go all-out for Christmas | CNN

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    Editor’s Note: Sign up for Unlocking the World, CNN Travel’s weekly newsletter. Get news about destinations opening, inspiration for future adventures, plus the latest in aviation, food and drink, where to stay and other travel developments.



    CNN
     — 

    Twinkling lights, glitter, Champagne and petit fours. It’s time to treat yourself to some holiday cheer.

    Luxury hotels serve up a glamorous way to brighten up the Christmas season, whether for an overnight stay or an elegant afternoon tea.

    These lavish hotels are worth a closer look for a few hours of sipping tea and admiring Christmas decorations or for a spur of the moment escape or a future holiday splurge.

    Natural mineral springs have drawn guests, including US presidents, to The Greenbrier for more than two centuries. The historic hotel opened in 1913.

    Letters to Santa, a fun run and cookie decorating workshops are all part of The Greenbrier’s lineup in the days surrounding December 25.

    On Christmas Eve, there’s a Season’s Greetings Dinner ($125 per adult; $55 per child) and a service in the resort’s chapel. On Christmas Day, puzzles and board games, indoor planetarium presentations and a Christmas musical will keep families entertained.

    Rates start at $609.

    The Greenbrier, 101 Main Street West, White Sulphur Springs, West Virginia

    The Fife Arms: Braemar, Scotland

    Fishing, foraging and hiking are just outside at The Fife Arms, an antiques-packed, 19th-century retreat within Cairngorms National Park in the Scottish Highlands.

    The hotel is 14.5 kilometers (nine miles) from Balmoral, the Royal Family’s residence in Scotland.

    For winter guests, there’s a seasonal alpine fondue hut with a cozy fireplace. On the menu, a traditional Swiss option of molten cheese is joined by a Scottish take on the rich classic – a blend of two local cheeses and a local pale ale.

    Rooms start at about $650 in late December. There’s also a special Christmas package, subject to availability.

    The Fife Arms, Braemar, Aberdeenshire, Scotland

    “Serenity Season” is right on time at the Ojai Valley Inn, where spa treatments, golf, tennis, yoga and more can be incorporated into a restorative stay at this 220-acre coastal valley resort.

    In December, caroling, a nightly Menorah lighting, breakfast with Santa and story time with Santa’s elves are among the festivities. On December 24, there’s a Jingle Bell Jaunt across the resort grounds.

    Christmas Eve and Christmas Day dinner will be served at both Olivella and The Oak, and there’s a grand buffet on Christmas Day at The Farmhouse ($195 per adult, including wine; $65 for children 12 and younger).

    December room rates start at $795 per night.

    Ojai Valley Inn, Ojai, California

    The Plaza dazzles with elegant Christmas decorations.

    Tea time and Christmastime coincide at The Plaza’s elegant Palm Court, where three holiday tea menus will be available through December 31.

    The Holiday Signature Tea ($155 per person) features savories and sweets, including a foie gras macaron and an oolong tea cheesecake.

    Eloise, the hotel’s famous fictional resident, lends her name to a children’s tea available for $118 per child.

    There’s a Christmas Day buffet ($325 for adults). And for New Year’s Eve, a lavish grand fête offering comes with a price tag to match: $995 per person.

    The starting rate at The Plaza for Christmas week is $1,800 per night.

    The Plaza, Fifth Avenue at Central Park South, New York

    Anantara Golden Triangle: Chiang Rai, Thailand

    Anantara Golden Triangle's

    As far as memorable holiday experiences go, it’s hard to beat sleeping in a clear bubble with elephants roaming right outside.

    It’s possible at Anantara Golden Triangle Elephant Camp & Resort in Thailand’s Chiang Rai province. The resort’s two-bedroom Jungle Bubble Lodge is transformed into snow globes for the holidays. Starlit skies and gentle giants add another layer to the magic.

    The resort has a selection of more traditional luxury rooms, and guests can learn more about the beloved residents at Elephant Camp.

    A Christmas Day brunch will showcase fresh, locally sourced ingredients.

    Rooms start at about $1,660, including meals, airport transfers and some activities.

    Anantara Golden Triangle Elephant Camp & Resort, Wiang, Chiang Saen District, Chiang Rai

    Families will find a whole host of holiday activities at the Christmas at the Princess festival.

    A sledding mountain, two outdoor skating rinks and a new Aurora Ice Lounge are just part of the annual Christmas at the Princess festival. Add 7.5 million lights, a train and more: It’s safe to say Fairmont Scottsdale Princess doesn’t believe in holding back for the holidays.

    The festival, which runs through January 6, is open to the public. Free for hotel guests, the entrance fee is $35 per wristband with advance purchase; children three and under are admitted for free. Self-parking is $35 in advance.

    Rooms start at $399. There are also holiday packages available.

    Fairmont Scottsdale Princess, 7575 East Princess Drive, Scottsdale, Arizona

    Rock House: Providenciales, Turks and Caicos

    Who says Christmas is all about evergreens? We'll take the palm trees at Rock House in Turks and Caicos.

    There’s certainly a lot to be said for a warm-weather Christmas that involves lounging poolside with a cocktail.

    The luxury resort Rock House on the island of Providenciales in Turks and Caicos offers holiday programming from December 18 through January 3 including live music at al fresco restaurant Vita, a craft market, s’mores and more.

    On Christmas Eve, guests are invited to a boat experience followed by brunch from chef Dennis Boon, and in the evening, a Feast of the Seven Fishes is followed by live entertainment at Vita.

    A “Journey of the Mediterranean” Christmas dinner will features flavors from Greece, Morocco and Italy.

    Christmas week rates start at $1,100 a night.

    Rock House, Blue Mountain Road, Providenciales, Turks and Caicos Islands

    Twinkling holiday lights set off ornate interiors at Paris' famed Hôtel de Crillon.

    Historic Hôtel de Crillon delivers a next-level Parisian holiday.

    From December 11 through January 1, a festive afternoon tea service with pastries and canapés is available at the Jardin d’Hiver for about $95 per person.

    A seven-course Christmas Eve menu at L’Écrin starts at about $650. A lavish Christmas Day brunch, featuring items such as scallop carpaccio, roasted veal rack and black truffle mashed potatoes, is available for about $250 including a glass of Champagne.

    The five-star property, originally built in 1758 under the direction of King Louis XV, overlooks Paris’ Place de la Concorde.

    Over Christmas weekend, rooms start at $2,265.

    Hôtel de Crillon, A Rosewood Hotel, 10 place de la Concorde, Paris

    The Willard is hosting holiday choral performances every evening through December 23.

    In the United States capital, the Willard InterContinental will host free nightly performances by local choral and vocal ensembles in the lobby through December 23, and signature holiday cocktails will be available in the famed Round Robin Bar.

    Holiday afternoon tea – with finger sandwiches and pastries – will be served every Friday, Saturday and Sunday from December 2 through December 30 ($90 per adult or $102 with a glass of champagne; $65 per child).

    Room rates in December start at $289.

    Willard InterContinental, 1401 Pennsylvania Ave NW, Washington, DC

    Four Seasons: Hampshire and London, England

    Horseback riding and English gardens await guests of Four Seasons Hotel Hampshire.

    An hour from central London, Four Seasons Hotel Hampshire serves up a sophisticated country Christmas in an 18th-century manor on 500 acres of rolling meadows.

    An equestrian center and other outdoor offerings will ensure a hearty appetite for holiday meals at Wild Carrot, afternoon tea in the Drawing Room or a cozy Swiss-inspired meal at the pop-up alpine restaurant Off Piste.

    Hotel Hampshire rates during the Christmas season start at about $1,790.

    For a sparkling city Christmas, guests at Four Seasons Hotel London at Park Lane will find an enchanted forest of chandeliers in the lobby, Christmas afternoon tea and other special holiday menus. Room rates start around $1,050 this season.

    Four Seasons Hotel Hampshire and Four Seasons Hotel London Park Lane, England

    Madeline Hotel & Residences: Telluride, Colorado

    The Madeline Hotel in Telluride makes for a cozy winter retreat.

    With 14,000-foot peaks as your backdrop, why not have a ski and spa Christmas?

    Madeline Hotel & Residences in Telluride boasts luxurious ski-in/ski-out accommodation, with a spa that offers treatments such as Alpine Remedy Muscle Relief for your after-ski rejuvenation.

    There’s a three-course Christmas Eve dinner that can be packed to-go or enjoyed at Black Iron Kitchen + Bar, featuring juniper-glazed Cornish game hen or herb-crusted Colorado lamb leg, for $175 for adults, $55 per child.

    A Holiday Maker’s Market will be held on select days leading up to Christmas, and the interactive art installation Alpenglow is returning for a second year. The resort has teamed up with a local holiday decorating service to offer a menu of in-room Christmas trees with choices from Tartan & Tradition to the sparkly All That Glitters.

    The starting rate during Christmas is $1,799.

    Madeline Hotel & Residences, Auberge Resorts Collection, Mountain Village Blvd. Telluride, Colorado

    Royal Mansour has four different bûches de Noël this year, including a strawberry and pistachio stunner.

    The holidays are a gourmet affair at the Royal Mansour in Marrakech.

    The property’s restaurants will feature special menus for Christmas and New Year’s Eve from Michelin-star chefs.

    At La Grande Brassiere, which debuted at Royal Mansour on November 1, chef Hélène Darroze is introducing a festive afternoon tea featuring items such as an orange blossom tropézienne and a cardamom opéra.

    Pastry chef Jean Lachenal and Darroze have created four bûches de Noël this year, including a mango and gingerbread yule log topped with a light cream with local cinnamon.

    The hotel will host a Christmas market in its lobby on December 16 with handmade crafts, Christmas sweets and gift items for sale, with proceeds going to local charities.

    Hotel rates start at about $1,420 per night.

    Royal Mansour, Rue Abou El Abbas Sebti, Marrakech, Morocco

    The Breakers dates back to 1896.

    Founded by Standard Oil Co. magnate Henry Morrison Flagler in 1896, The Breakers Palm Beach carries its lovely traditions right through the holiday season.

    The oceanfront Italian Renaissance-style resort dazzles with sparkling lights, and holiday tea is available at HMF on December 20-23 and December 26-30 for $120 per person.

    The Circle will host a buffet brunch on Christmas Eve and Christmas Day ($285 per person; $100 for children 12 and younger). There’s also a Christmas Day buffet in the Ponce de Leon ballroom, and the resort’s Flagler Steakhouse will serve three-course, prix fixe menus on December 24 and 25.

    There’s limited room availability in December with rates starting at $1,090.

    The Breakers, One South County Road, Palm Beach, Florida

    Glittering trees, festive menus and afternoon tea. It's Christmastime at the Ritz Paris.

    The Ritz Paris is putting on exactly what you’d expect from the elegant luxury property.

    Christmas Tea is available at Bar Vendôme and Salon Proust, starting at about $75 per person with a hot beverage or about $95 with a glass of Champagne.

    The Salon d’Eté will serve a lavish holiday brunch on Christmas Day and New Year’s Day for about $325 per person. The Ritz’s new restaurant Espadon is offering a next-level New Year’s Eve tasting menu for about $2,220 per person, including wine pairings.

    Rates around Christmas start at about $2,300 a night.

    Ritz Paris, 15 place Vendôme, Paris, France

    Claridge's 2023 Christmas tree is by Louis Vuitton.

    Guests at Claridge’s will be treated to horse-drawn carriage rides and carol singing over Christmas.

    Three-night Christmas packages feature those festive events, plus a personal Christmas tree, Champagne, a visit from Father Christmas, a Christmas lunch, stockings for all and a full English breakfast each day. (Pricing available upon request).

    Festive afternoon tea, served through January 1, starts at about $130.

    Claridge’s enlists celebrated designers each year to create an eye-catching lobby Christmas tree.

    This year’s tree, from Louis Vuitton, is a sculptural creation situated within two large LV wardrobe trunks. Both Claridge’s and Louis Vuitton were founded in 1854.

    Rooms start at about $1,060.

    Claridge’s, Brook Street, Mayfair , London

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  • BCD Projects Lower 2024 Fares, Higher Hotel Rates in ‘Complex’ Outlook

    BCD Projects Lower 2024 Fares, Higher Hotel Rates in ‘Complex’ Outlook

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    Average airfares are set to decrease globally in 2024 as the recovery loses “upward momentum,” according to a new BCD Travel forecast, which also projects global hotel rates to increase from 2023 levels. 

    It’s part of a 2024 global travel industry outlook that is “complex,” according to the travel management company’s Travel Market Report, released Thursday. 

    According to BCD Travel, the broad “uncertainty” shrouding its 2024 outlook—which includes geopolitical issues and “persistent” high interest rates—will have “direct implications” for air travel and pricing next year. Russia’s invasion of Ukraine, increased tensions over Taiwan and conflict in the Middle East have impacted air travel in 2023 and could continue to do so next year, according to BCD.

    BCD also cited supply chain issues, increased fuel and labor costs and varying global travel demand as additional pressures on the airline industry in 2024.

    “Airlines will do all they can to shield themselves from such uncertainties and challenges. Thanks to the sophistication of their revenue management systems, they possess the power to manage their inventory and pricing like at no other time in their history,” according to BCD Travel.

    BCD Travel projects global average ticket prices to fall by 0.8 percent year over year in 2024. Regional fares are forecast to fall by 0.9 percent and intercontinental fares by 0.5 percent. 

    “Asia, Europe, Latin America and Southwest Pacific can expect to see ATPs fall by more than 2 percent,” according to BCD. “Higher average airfares are only likely in Africa and North America, but the increase in ATPs in these two markets looks set to be less than 1 percent,” according to the forecast.

    Average fares in 2023 were 3 percent to 6 percent below 2019 levels, according to BCD.

    Hotel Outlook

    BCD projects average global hotel rates to increase by 6.8 percent year over year in 2024, according to the forecast. 

    “Even as the pace of the recovery shows some signs of slowing, demand should continue to outpace available supply in many markets,” according to BCD. And while hotel development and conversion pipelines have been robust across the globe, those will “take time to come online,” according to BCD. 

    To that end, hotels have shifted their focus from pushing occupancy to raising revenue per available room and average daily rate, according to BCD. 

    “Instead of trying to fill every room, hotels seem more prepared to accept lower occupancy, limiting availability and then holding out for higher rates,” according to BCD, adding the shift in focus could benefit hotels’ bottom lines through lower housekeeping costs. 

    BCD forecasts 2024 ADR in the U.S. to increase 4.3 percent year over year, while it increases 6.5 percent in Canada and 8 percent in Mexico.

    In Europe, BCD forecast ADR to increase 7 percent year over year, while it increases 8.2 percent in Latin America, 6.3 percent in Asia, 5.2 percent in Africa and 3.1 percent in the Southwest Pacific, including Australia.

    BCD projected 2024 ADR in the Middle East to rise 14.4 percent year over year. Expected gains in this region are primarily driven by high expectations in Turkey, according to BCD. 

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  • Report: Choice Buying Wyndham Shares, Plans Board Fight

    Report: Choice Buying Wyndham Shares, Plans Board Fight

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    Choice Hotels International has purchased Wyndham Hotels & Resorts shares and plans to nominate directors to serve on Wyndham’s board as part of its push to acquire the company, according to a Reuters report

    Choice in October publicly offered to acquire Wyndham in a $7.8 billion deal, but Wyndham rejected that offer, as well as an “enhanced” offer last week

    Purchasing shares would allow Choice to nominate directors to Wyndham’s board by January 2024, according to Reuters. Should Wyndham continue to reject Choice, Choice could nominate a slate of directors that could approve the deal and ask shareholders to choose.

    According to Reuters, which cited sources, Choice already has begun interviewing potential board nominees and is “preparing” an offer to “show Wyndham’s investors that there is a firm offer on the table.”

    Choice and Wyndham each declined comment on the Reuters report.

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  • HRS Adds Emissions Compensation Extension to Green Stay

    HRS Adds Emissions Compensation Extension to Green Stay

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    Corporate lodging platform HRS has launched an extension to its Green Stay Initiative that allows hotels to compensate for “unavoidable emissions” linked to corporate travel, the company announced last week.

    HRS’s Emissions Compensation Program is available to Green Stay Initiative participants and free to join but requires an “investment” from hotels to cover CO2 emissions, according to HRS. Following corporate stays booked through HRS interfaces, compensation costs are calculated per night, per room and typically equate to 1 percent of the hotel’s average daily rate, according to HRS. These charges go directly to “verifiable high-quality projects” that focus on “carbon removal and avoidance,” according to HRS, to offset hotels’ corporate CO2 emissions.

    The investment “effectively facilitates an automated process for high-performing Green Stay hotels to compensate for unavoidable emissions related to the stay of corporate travelers,” the company said.

    Compensation offerings “complement” corporate lodging programs that are taking “active steps towards Net Zero operations,” HRS CEO Tobias Ragge said in a statement, adding that ECP leverages tech to “enhance sustainability attributes and support quality carbon reduction activities that can be tracked and reported by corporations.”

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  • FCM Projects Growing Demand, Stabilizing Prices for 2024

    FCM Projects Growing Demand, Stabilizing Prices for 2024

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    Global travel costs have stabilized, and business travel volumes and budgets are poised to increase in 2024, according to FCM Consulting’s Global Quarterly Trend Report published on Wednesday.

    The report, based on FCM’s corporate booking data from July through September, indicates “that North America is leading the globe in many key areas including airline seat growth, passenger load factors and general travel heading into 2024,” according to FCM Consulting director for the Americas Ashley Gutermuth. U.S. travel demand particularly stands out in load factors as reported by the International Air Transport Association, with the U.S. domestic load factor at 84.5 percent in the third quarter, above the global domestic average of 83.5 percent, and North America’s international load factor at 87.7 percent, above the global average of 85.4 percent.

    North America also is trending higher for airline seat capacity next year, according to FCM. Available seats in the first quarter of 2024 are expected to be 8 percent higher than 2019 levels, compared to a 5.3 percent increase globally, the report indicated.

    FCM projects global airfares will increase between 3 percent and 7 percent next year compared with this year, driven in part by inflation.

    In lodging, FCM reports that corporate average room rates have “plateaued” over the past six months. In North America, corporate rates declined 4 percent in the third quarter compared with the previous quarter, with some of the largest declines in New York (down 6 percent) and Chicago (down 3 percent).

    Car rental rates this year are up 4 percent globally compared with 2022, though rates in the U.S. are down 1 percent, according to FCM’s report. Next year, those increases should moderate to a 2 percent to 3 percent increase year over year, FCM said.

    With overall travel demand growing, albeit at a more moderate pace than the earlier stages of the post-pandemic recovery, and prices stabilizing, “the data suggests that travel budgets and business travel will again increase in 2024, pending economic conditions and geopolitical issues,” according to FCM.

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  • STR: October U.S. Hotel Rates Rise, Occupancy Slips

    STR: October U.S. Hotel Rates Rise, Occupancy Slips

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    Average daily rate and revenue per available room among U.S. hotels in October increased year over year as occupancy fell, according to hotel analytics firm STR. 

    October U.S. hotel ADR was $161.56, up 3 percent year over year and slightly above September’s $160.18. RevPAR was $106.38 for the month, up 1.2 percent year over year and up slightly from September. 

    U.S. hotel occupancy in October was 65.8 percent, down 1.8 percent year over year and down from September’s 66.2 percent.

    While the U.S. hotel industry in October reported “mixed performance results from the previous month,” according to STR, results among STR’s top 25 markets remained steady. 

    New York City again reported the highest occupancy level for the month at 86.8 percent, up 3 percent year over year. Houston had the lowest occupancy among the top 25 markets in October at 59.5 percent, with St. Louis next at 59.8 percent. 

    Additionally, STR’s top 25 markets “showed higher occupancy and ADR than all other markets,” the company said.

    RELATED: STR September U.S. hotel data

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  • Wyndham Board Again Rebuffs Choice Acquisition Bid

    Wyndham Board Again Rebuffs Choice Acquisition Bid

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    Wyndham Hotels & Resorts’ board of directors has rejected Choice Hotels International’s revised proposal to acquire the hotel company, calling Choice’s latest offer a “step backwards” in negotiations, the company said Tuesday.

    Wyndham last month rejected Choice’s original cash-and-stock proposal of $90 per share, roughly totaling $7.8 billion. After a month of what Wyndham called stalled conversations, Choice in a letter to Wyndham’s board submitted an “enhanced” offer. Choice didn’t increase its per-share offer, which Wyndham calculated at about $86 per share given Choice’s lower stock price. 

    Choice’s offer includes $49.50 per share in cash and 0.324 shares of Choice stock. 

    Choice’s latest letter was not advancing the conversation, but rather “represents a step backwards despite being delivered nearly a full month after you decided to unilaterally go public with your unsolicited proposal,” Wyndham wrote in a response letter to Choice.

    “Choice continues to ignore our major concerns around value, consideration mix, and asymmetrical risk to our shareholders given the uncertainty around regulatory timeline and outcome,” Wyndham chairman Stephen Holmes said in the letter.

    While Choice’s latest bid represents a lower purchase point, the company did include a layer of protection for Wyndham shareholders—which Wyndham has said is required—should federal regulators deny the deal or require concessions. 

    Choice president and CEO Patrick Pacious in a Nov. 14 letter to Wyndham indicated Choice would include a $435 million termination fee and a “ticking fee” of 0.5 percent of the purchase per month in the case of regulatory delays. Additionally, “Choice agrees to take any actions required by antitrust regulators to close so long as such actions would not have a material adverse effect on the combined company,” according to Pacious.

    This additional element, however, did not sway Wyndham. Holmes called the termination fee “low” and indicated the two-year period for Choice to obtain regulatory approvals “would both create a prolonged period of limbo and expose Wyndham and its shareholders to significant asymmetrical risk.” 

    RELATED: Choice Bids $7.8B for Wyndham

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  • STR Lifts ’23 U.S. Hotel RevPAR Outlook on Higher Rates

    STR Lifts ’23 U.S. Hotel RevPAR Outlook on Higher Rates

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    Average U.S. daily hotel rates in 2023 trended higher than projected, according to STR and Tourism Economics, which on Monday increased its growth forecast for 2023 U.S. revenue per available room while slightly downgrading occupancy projections.

    For 2023, STR and TE raised their RevPAR projection by 0.3 percentage points from its previous forecast, issued in August, due to a “lift in ADR growth,” according to STR. 

    The companies held their forecast for 2024 steady from their most recent outlook.

    “Our latest projections reflect the continued buoyancy of travelers, as room rates outperformed our previous forecast, which built in a mild recession,” STR president Amanda Hite said in a statement. 

    STR and TE now project full-year 2023 RevPAR of $97.84, up 4.8 percent year over year—up 0.3 percentage points from the previous forecast’s 4.5 percent. The companies project 2023 ADR of $155.47, up 4.2 percent year over year, and a 0.6 percentage-point increase from the previous forecast.

    “Travel sector improvements, including stronger group activity and returning international visitors, will help offset economic factors, supporting still-solid RevPAR gains,” TE director of industry studies Aran Ryan said in a statement. Economic factors that could deter growth include tighter fiscal policies and higher interest rates, according to Ryan.

    While still projected to increase year over year, U.S. hotel occupancy for 2023 was downgraded slightly from STR and TE’s previous forecast, and now is forecast to be 62.9 percent, up 0.6 percent year over year. This is 0.2 percentage points lower than their previous forecast.

    2024 Outlook

    Looking at 2024, “each of the key performance metrics remained flat from the previous forecast due to the above long-term average trends beginning to stabilize,” according to STR. 

    For 2024, STR and TE project ADR to increase 3 percent year over year to $160.16, and RevPAR to increase 4.1 percent to $101.82. The companies forecast occupancy to increase 1 percentage point year over year to 63.6 percent.

    RELATED: STR/TE August forecast

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  • CBRE: U.S. Hotel 2024 RevPAR to Improve as Headwinds Ease

    CBRE: U.S. Hotel 2024 RevPAR to Improve as Headwinds Ease

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    Following “stiff headwinds” to U.S. hotel demand and pricing power this year, CBRE Hotels Research has lowered projections for 2023 revenue per available room but foresees improvement in 2024 as challenges moderate and international travel increases, the company said Thursday.

    Some of those headwinds to demand and pricing power this summer included yet-to-recover inbound U.S. travel and Americans opting for “short-term rentals or other alternative forms of lodging,” Rothman said. CBRE head of hotel research and data analytics Rachael Rothman said in CBRE’s November Hotel Horizons report.

    CBRE now projects 2023 RevPAR of $96.34, up 3.8 percent year over year but down about 31 cents from its previous forecast in August.

    CBRE’s also lowered projected 2023 average daily rate from its prior forecast. The company now expects 2023 ADR to increase 3 percent year over year, down from its previous forecast of 3.6 percent. These lower rate expectations result from decreased occupancy levels, according to the report.

    In Q3, “demand declined for the second quarter in a row as ADR growth was the slowest since the post-pandemic recovery began in the first half of 2021,” according to CBRE. “Softer-than-expected demand and more modest pricing power resulted in RevPAR declining 0.3 percent nationally, the first quarterly decline during the post-pandemic recovery cycle,” the company said.

    However, CBRE is “optimistic” that inbound international travelers will “boost occupancy and pricing power back toward their historical trend lines,” CBRE head of global hotels forecasting and senior economist Michael Nhu said in the report.

    Looking Ahead

    CBRE forecasts 2024 RevPAR to increase 3 percent year over year, driven by higher occupancy and ADR. CBRE projects 2024 RevPAR to exceed 2019 levels by 14 percent.

    As for ADR, CBRE expects 2024 daily rates will increase 2.3 percent year over year. Occupancy also is projected to rise as CBRE forecasts it to increase year over year by 40 basis points in 2024.

    These expectations are based on CBRE’s hotel KPI data as of Sept. 30 and macroeconomic forecasts as of mid-October, the company said. 

    RELATED: CBRE’s Q2 report

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  • AHLA Survey: Expected ’23 Corp. Travel on the Rise

    AHLA Survey: Expected ’23 Corp. Travel on the Rise

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    More than two-thirds of surveyed U.S. business travelers expected to travel for work during the last three months of 2023, as corporate travel expectations mostly have resumed pre-pandemic levels, according to a new survey by the American Hotel & Lodging Association.

    AHLA from Sept. 18-23 surveyed 4,006 U.S. adults, 718 of whom indicated their jobs involve business travel. 

    Among those who identified as business travelers, 68 percent said they were likely to travel overnight for business in the last three months of the year, according to AHLA, representing a steady climb in corporate travel expectations over the last three years of the survey.

    According to an AHLA survey last year, 59 percent of adults whose jobs involve travel said they were likely to travel for business during the last three months of 2022. In AHLA’s 2021 survey, 55 percent said they were likely to travel for business during the last three months of the year.

    Comparatively, about 37 percent of 2023 survey respondents said they were likely to travel overnight for leisure in the last months of the year.

    Additionally, hotels are the “top lodging choice for 81 percent of business travelers surveyed,” the hotel association said.

    Corporate Travel Expectations

    Corporate travel expectations largely have returned to pre-pandemic norms, according to the survey. When asked about the amount of business trips expected by an employer now compared with pre-pandemic times, 53 percent of respondents said it was “about the same.” About 17 percent said they were expected to travel more now, and 20 percent said it was less.

    According to the survey, 58 percent of respondents said the average length of business trips is about the same now as it was pre-pandemic, with 14 percent indicating it was longer now, and 19 percent indicating it was shorter now.

    Expenses also seem to be about the same for business travelers, according to the survey. When asked about spend an employer would cover now, compared to pre-pandemic, 55 percent said it’s about the same. Seventeen percent said more would be covered now, and 18 percent said less. 

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  • Tripbam Adds Dynamic Discount Renewal to Hotel Sourcing Tool

    Tripbam Adds Dynamic Discount Renewal to Hotel Sourcing Tool

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    Corporate travel reshopping platform Tripbam plans to add new hotel request-for-proposals capabilities to its Smart Sourcing tool next year, including an automated dynamic discount renewal button, the company announced Thursday during the Global Business Travel Association and VDR Europe Conference in Germany. 

    Now a division of Emburse, Tripbam’s newest hotel sourcing update includes three key elements, the first of which is an automated dynamic rate renewal button. This capability allows buyers to automatically renew discounts and eliminates the “need for buyers to go back to hotel partners to extend a dynamic discount for the following year,” the company said. 

    Also included in the update are two new dashboards, including a project tracker and an office geolocation service.

    The project tracker dashboard provides insight into negotiated rates and discounts with properties in a “specific area for a set time period,” according to Tripbam, allowing users to better source and track project-based travel spending, the company said.

    Tripbam’s office geolocation dashboard allows users to source corporate rates at hotels near new office locations. With this dashboard, buyers provide Tripbam with “geographic coordinates” of their offices and then “receive a streamlined report detailing nearby properties already within their program and properties where they should source a new corporate discount.” according to Tripbam.   

    Product updates are currently in pilot with “select customers” and will be available to all Smart Sourcing customers at no additional cost by the end of the first quarter of 2024, a Tripbam representative told BTN.

    The news follows Tripbam’s latest hotel RFP enhancement, announced in May, and its collaborative effort with Emburse, announced in October. The announcement also follows Tripbam’s partnership with Bizly, announced Wednesday.

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  • TripStax Releases Quality Control, Hotels Modules

    TripStax Releases Quality Control, Hotels Modules

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    Travel management technology provider TripStax has added two new modules to its offerings: a quality control module not based on passenger name records and a hotel booking module.

    The quality control module works via APIs and outside of the global distribution systems, integrating booking data from TripStax’s data-processing Core system. This eliminates the need to code non-GDS bookings back into the PNR, a process TripStax said requires “time-consuming and outdated workflows.” The module then can check control data sets and get corrections in place, either automatically if it applies to certain rules or by alerting an agent.

    TripStax chief strategy officer David Chappell said TMCs have shown a “huge interest” in the QC module, especially in North America, as there is a greater need to manage bookings outside of GDSs.

    “TripStax is not saying that we are anti-GDS,” Chappell said in a statement. “The GDS platforms are immensely efficient distributors. But in a world where bookings are now created via a multitude of content sources, it is no longer scalable for TMCs to rely on a system that can only process PNRs for quality control.” 

    The Hotels module is built from the integration of the Hotelzon booking platform, which TripStax acquired from Travelport last year. TripStax has given the platform new log-in, search,  navigation and results pages and integrated it within the Core, meaning hotel booking data can be pulled into other modules that TMCs are using, such as Track for driving duty-of-care compliance or Analytics to provide data on hotel spending and behaviors.

    The Hotels module also adds “significant hotel content” to TripStax’s Content module, which previously was limited to air content from both GDS and non-GDS air providers.

    “The new transformative [user interface] is just the first stage in our evolution of the platform,” TripStax CEO Jack Ramsey said in a statement. “Over the next 12 months, we will go through a process of re-engineering the functionality and user experience to ensure TripStax Hotels is future-proofed as a next-generation hotel booking tool for our TMC clients and their corporate customers.”

    TripStax launched in 2022 as a spinoff of TMC ATPI, making its technology available to TMCs, corporate customers and other technology providers in the form of modules connected to the Core central data processing system.

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  • Bizly, Tripbam Partner to Offer Small Mtg. Pricing

    Bizly, Tripbam Partner to Offer Small Mtg. Pricing

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    Meetings technology provider Bizly has partnered with corporate travel reshopping platform Tripbam to offer detailed market rate information for small and simple meetings on Bizly’s platform, the company told BTN Wednesday.

    The collaboration, which the companies teased last month during BTN’s annual Innovate in New York, will allow Bizly customers access to average market rate, average corporate booked rate and average corporate negotiated rate for more than 100,000 hotels worldwide, provided by Tripbam. This data will be included for all paid customers of the Bizly platform at no additional cost, Bizly CEO Ron Shah told BTN. 

    As part of this partnership, however, “Bizly will offer customers a paid service to truly benchmark their meeting rates and use Tripbam data and Bizly’s proprietary pricing intelligence data to drive true cost savings for meetings, for the first time in this space,” Shah added.

    Through this collaboration, Bizly customers can access Tripbam’s real-time data on hotel rates, including market comps, to aid in their bidding process. Tripbam’s data also will offer Bizly customers a more granular look into their budgets, improve the transparency of hotel pricing and enable planners to make “more strategic and cost-effective decisions” while booking, the companies said.

    “Our work with customers over the years has demonstrated that access to real-time rate and benchmarking data can have a massive impact on company savings and efficient program management,” Tripbam founder and CEO Steve Reynolds said in a statement. 

    Looking Ahead

    “Our vision for this is to bring a clear sense of pricing to the meetings and events industry, which it has never had before,” Shah said. “We want to create a world where customers can get a sense for price range before even having to do an RFP,” he said, adding that the company aims to “power the meetings and events section of all major online booking tools.”  

    Bizly anticipates the collaboration could evolve further. Potential opportunities with Tripbam include “a fee-based service, such as displaying each corporation’s unique Tripbam data on the venue pages and any deeper corporate-specific integrations that leverage the Bizly/Tripbam connection such as data and [online booking tool] integrations and rooming list pickup reporting,” Shah said. Considering room blocks of more than nine rooms require a signed contract, “there is less liquidity and ability to reshop [there], however, we expect opportunities for reshopping on smaller room blocks,” Shah added.

    Shah also suggested that, in the long term, hoteliers also may “appreciate” this level of price transparency as “a way of helping all parties be more knowledgeable and remove the friction and bottlenecks to bookings and growth.”

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  • Sonder Reconsiders Pricing Strategy as Q3 RevPAR Drops

    Sonder Reconsiders Pricing Strategy as Q3 RevPAR Drops

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    Short-term accommodation provider Sonder’s third-quarter revenue per available room, average daily rate and occupancy all slipped year over year as the company continues to change its product mix and its corporate sales and pricing strategies, Sonder co-founder and CEO Francis Davidson said during a Wednesday earnings call.

    Davidson outlined a Sonder initiative designed to hold the line on pricing instead of using advance discounts to bolster occupancy.

    “Several factors came into play this quarter, including broader travel industry trends, product mix between hotel and apartment-style properties, geographic mix, cohort mix and the impact of our corporate sales and pricing strategies,” Davidson said.

    In Q3, Sonder’s RevPAR was $153, down 3 percent year over year and below the $164 it reported last quarter. Sonder’s ADR also slipped in the quarter, down 2 percent year over year at $185.

    Occupancy in Q3 was 83 percent, down 1 percentage point year over year, but a slight increase from the 82 percent reported in the second quarter.

    Changing Sales Efforts

    Sonder in the third quarter continued to see “strong demand” for its properties in Europe and the Middle East, Davidson said, with those markets reporting 14 percent year-over-year RevPAR growth. 

    As for North America, RevPAR at those properties remained “flat,” he said. This region also resulted in a “negative impact” for the company as Sonder reported some “slower starts” in new property openings. While it typically takes time for new properties to ramp up, Davidson said, this is a “larger drag than we’ve seen in the past,” primarily due to a “greater proportion of properties that rely heavily on B-to-B sales.”

    To this end, Sonder is investing in local sales teams in some locales, Davidson said, adding that the company is seeing “early signs of success from this initiative.”

    The company’s B-to-B sales efforts are “regaining momentum,” according to Davidson. These efforts include the company’s new VP of sales, Chad Fletcher, joining in August and an “acceleration” in forward bookings, Davidson said.

    Looking ahead, the company expects its corporate segment to bolster sales “primarily in urban markets” and during weekdays, Davidson said. 

    In Q3, Sonder “leaned into” a new pricing strategy that eschewed using advance discounts to boost occupancy, Davidson said. This strategy allows the company to have “greater pricing power” earlier and throughout the booking window, he said.

    Previously, “within 7 days or 14 days before target dates, we would go and reduce price to drive more occupancy, and we actually think that’s not the right approach,” Davidson said. “Building a base of occupancy earlier into the booking window, but then holding price as we approach that date of arrival is actually a better strategy to drive stronger ADRs and stronger RevPARs. … I think there are some dates where we’ve been selling out a little bit too early, and that’s caused our capacity to yield optimally to be impaired.”

    Product Mix

    The company continued to see “relative strength” in its hotel product, a sector which it entered with the July launch of its Powered by Sonder hotel collection, and “moderate pricing pressure,” for its apartment product.

    Third-quarter RevPAR at Sonder’s hotel product increased 8 percent year over year, while RevPAR at its the company’s apartment-style lodging sector grew by 1 percent year over year. 

    “This bifurcation is representative of the market trends with hotel RevPAR growing year on year but alternative accommodation RevPAR decreasing across our geographies, particularly in North America,” Davidson said. Hotels now make up 40 percent of Sonder’s product mix, compared to approximately 30 percent last year, Davidson added. 

    While Q3 hotel growth outpaced Sonder’s apartment-style products, “RevPAR for our hotel properties tends to be slightly lower than our apartment-style properties,” Davidson said, explaining that the shift towards hotel properties “had a roughly 1 percent negative impact on our year over year RevPAR growth,” he added.  

    Additional Q3 Results

    In Q3, Sonder’s live units grew 31 percent year over year to 11,800 and increased by approximately 700 units from the previous quarter. 

    Sonder continued its plan, set out in June 2022, to proactively reduce its planned signings and drive growth primarily through conversion units. Sonder executives also detailed a property initiative in which the company works with landlords, assess properties and explores “alternative solutions” to reduce “drag” on its bottom line. 

    Sonder’s Q3 revenue was $161 million, up 29 percent year over year. This growth was attributed to a 33 percent increase in bookable nights, and Sonder’s live-unit growth, Davidson said. 

    RELATED: Sonder Q2 results

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  • Hilton Plans 24 Hotel Openings Next Year

    Hilton Plans 24 Hotel Openings Next Year

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    Hilton Worldwide plans to open 24
    new hotels globally in 2024, including company debuts in Asia-Pacific and Europe,
    and brand debuts in the United States, the company announced last week.  

    Thanks to an “increasing
    number of business travelers” who traveled for meetings and
    events—alongside “more travelers than ever” stepping out in
    2023—Hilton plans to build on that momentum with more than two dozen hotel
    openings next year across the Americas, Europe, the Middle East and Africa, and
    Asia-Pacific, the company said in a statement. 

    Here are some notable Hilton
    entrances and local brand launches planned in 2024:

    Asia-Pacific

    Hilton has seven properties
    planned for Asia-Pacific in 2024, including entrances in Laos and Nepal. In the first
    quarter 2024, Hilton will debut in Nepal with the opening of Hilton Kathmandu.
    The first Hilton property in Laos is expected to debut in Q4, as the DoubleTree
    by Hilton Vientiane. Hilton also has plans for its first ever Motto brand in
    Asia, with the anticipated Q2 opening of Motto by Hilton Hong Kong Soho. 

    Europe & the Middle East

    In Europe, Hilton will debut its
    first property in Burgundy, France with the Q2 opening of Sainte-Anne Hotel
    Dijon, Curio Collection by Hilton. Also new to the EMEA market, Hilton will
    open its first fully residential luxury development in the Middle East in Q1,
    dubbed the Conrad Bahrain Financial Harbour.

    United States

    Hilton also has 10 properties
    slated to open in the Americas next year, the first of which will be Signia by
    Hilton Atlanta, a 976-room hotel opening in January. 

    Three of Hilton’s 10 openings
    next year in the Americas will be in Nashville, with the regional debut of lifestyle
    brand Tempo by Hilton in Q1, as the Tempo by Hilton Nashville Downtown. Other
    Nashville openings will include Homewood Suites by Hilton Nashville Downtown
    the Gulch, and Canopy by Hilton Nashville Downtown the Gulch. Both are expected
    to open in Q3, and Canopy will be a brand debut
    in the city.

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  • Choice Adds International SVP and GM

    Choice Adds International SVP and GM

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    Ricardo Losada Revol

    Choice Hotels International has appointed former Amazon executive Ricardo Losada Revol senior vice president and general manager of international operations, the hotel company announced Monday.

    In the newly created role, Losada Revol will “drive growth” and increase performance in Choice’s international sector as it “continues to expand its global footprint,” the hotel company said in a statement. Choice’s international operations now include more than 1,200 hotels across 40 countries outside of the United States.

    Prior to joining Choice, Losada Revol served as director of corporate development of finance with Amazon. He also served as VP of corporate finance at global energy management company World Kinect Corp., where he worked for more than 10 years, according to his LinkedIn.

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  • PwC Tempers U.S. Hotel Forecast as Demand Slows

    PwC Tempers U.S. Hotel Forecast as Demand Slows

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    PwC softened its projections for U.S. hotel occupancy in 2023 and 2024 amid economic concerns and an uncertain outlook for corporate travel, according to a report the company released Monday. U.S. average daily rates should increase in each year, according to the company.

    PwC projects full-year 2023 occupancy for U.S. hotels to reach 63 percent, up 0.7 percentage points year over year, according to its latest Hospitality Directions outlook. This projection is slightly below PwC’s prior forecast of 63.4 percent, issued in May 2023, and reflects declining occupancy numbers during the last half of 2023.

    “Occupancy levels have declined in each of the past seven months, relative to comparable 2022 levels, and are expected to continue to be down during the remainder of this year and through at least the first quarter of 2024,” according to PwC.

    With that said, “ADR will remain the driver for moderating” revenue per available room gains, according to PwC. 

    Full-year ADR in 2023 now is expected to be $155.92, up 4.5 percent year over year. The revised outlook represents an increase in PwC’s previous projection of a 4.1 percent increase to $155.21. PwC now projects full-year 2023 RevPAR to be $98.25, up 5.2 percent year over year, but slightly below the company’s previous forecast of $98.42.

    Full-year 2023 rate increases are projected to be more moderate when compared with the double-digit-percentage rate hikes reported in 2021 and 2022, according to the report.  

    Some challenges to the outlook for U.S. hotels include increasing geopolitical tensions and macroeconomic risks, according to PwC.

    “A liquidity crunch, labor market concerns, tight monetary policy, and the war in Israel are resulting in a worsening short-term outlook for the U.S. economy,” according to PwC.

    Looking ahead to 2024, “the outlook for midweek travel remains unclear with some companies indicating changes to their business travel policies in efforts to tighten corporate budgets, as well as achieve sustainability goals,” according to PwC.

    PwC expects full-year U.S. hotel occupancy to reach 63.2 percent, up 0.3 percentage points year over year. With occupancy levels “expected to be relatively flat in 2024,” most performance gains will be derived from ADR, according to the report. 

    ADR in 2024 is expected to be $159.64, up 2.4 percent year over year. RevPAR in 2024 is expected to be $100.93, up 2.7 percent year over year and up nearly “117 percent of pre-pandemic levels,” according to PwC.

    RELATED: PwC’s May report

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