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Tag: citizens

  • Citizens Boosts Tech Spend in Q2 | Bank Automation News

    Citizens Boosts Tech Spend in Q2 | Bank Automation News

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    Citizens Financial is exploring automation and AI opportunities within the bank through its Top 9 efficiencies program. The new technology will improve customer experience, Chief Financial Officer John Woods said during the bank’s second-quarter earnings call today, adding, “We are also looking at ways to simplify our organization and find even more savings in procurement.” […]

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    Whitney McDonald

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  • Citizens invests in Citizens Pay | Bank Automation News

    Citizens invests in Citizens Pay | Bank Automation News

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    Citizens Financial Group is making innovations based on customer value to ensure that its technology investment serves specific needs. “Innovation needs to start from the customer. What’s the need you’re trying to solve?” Brendan Coughlin, vice chairman and head of consumer banking at Citizens Financial Group, said this week at Fintech Nexus USA 2023 in […]

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    Whitney McDonald

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  • Citizens Financial prioritizes automation efficiencies | Bank Automation News

    Citizens Financial prioritizes automation efficiencies | Bank Automation News

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    Citizens Financial continues to prioritize its technology enhancement initiative for the bank’s legacy infrastructure and platform updates in the year ahead through its Top 8 efficiencies plan.  WHY IT MATTERS: The $222 billion bank announced during its fourth-quarter 2022 earnings call that Top 8 would assist with several tech-related efforts, including moving to the cloud, […]

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    Brian Stone

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  • Citizens Bank SVP, head of payables joins Bank Automation Summit US 2023 | Bank Automation News

    Citizens Bank SVP, head of payables joins Bank Automation Summit US 2023 | Bank Automation News

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    Steve Devine, senior vice president and head of payables at Citizens Bank, will join the panel “Strategies for automating real-time payment processes” at the Bank Automation Summit U.S. 2023 on Friday, March 3, at 9:50 a.m. ET at the Westin Charlotte in Charlotte, N.C.

    View the full agenda for the Bank Automation Summit U.S. 2023 here.

    Listen: Citizens customers want digital banking with a hint of human interaction
    Photo courtesy Citizens Bank

    Devine will discuss selecting the right partner for RTP, approaching risk assessment ahead of RTP launch and an update on the FedNow instant payments service under development.

    Citizens in Q4 continued to modernize its cloud-based digital platforms, increased total revenue to $2.2 billion, and grew its equipment and software expenses 16% YoY to $170 million.

    Devine joins Lauren Kenney, senior vice president of payment services at U.S. Bank, on the panel.

    The Summit will take place March 2-3 and brings together U.S.-based industry experts to discuss banking automation and technology topics, including ideation in banking and cloud migration.

    Learn more about the Bank Automation Summit U.S. 2023 here and register here.

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    Whitney McDonald

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  • Citizens Financial follows through on cloud migration | Bank Automation News

    Citizens Financial follows through on cloud migration | Bank Automation News

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    Citizens Financial Group will continue to modernize its cloud-based digital platforms and move away from internal applications in 2023 following last year’s cloud migration efforts. WHY IT MATTERS: In 2022, the $225 billion Citizens moved its direct-to-consumer digital platform Citizens Access to a cloud-based platform and will continue take to the cloud through its newly […]

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    Whitney McDonald

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