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Tag: citizens

Banking

Citizens’ CiZi assistant logs 85% YoY growth

[ad_1] Citizens Bank is seeing increasing adoption and efficiency from gen AI-driven chatbots.  The $222 billion bank launched CiZi, a gen AI-driven chatbot for consumers, in November 2024, and has seen an 85% year-over-year increase in use, Lamont Young, head of digital and omnichannel banking, told FinAi News. “Customers are…

Banking

Citizens invests in gen AI training

[ad_1] Citizens Bank is training employees on generative AI, engineering, cloud application and development, security and operations.  “We have a targeted approach to upskill…