In 2025, financial institutions turned pilots into reality with the implementation of generative AI in efforts that are producing tangible returns. FIs are reporting business benefits from the deployment of gen AI, according to Google Cloud’s Sept. 29 released “The ROI…
Read more Banks move gen AI from pilot to profit as coding gains deliver ROIPrivate equity companies are cautiously deploying homegrown AI solutions as PE emerges as a major financing option for maturing companies looking for money beyond venture capital. The share of PE firms partnering with external AI providers dropped to 52%…
Read more Citizens: Private equity firms prioritizing internal AI developmentCitizens Bank is seeing increasing adoption and efficiency from gen AI-driven chatbots. The $222 billion bank launched CiZi, a gen AI-driven chatbot for consumers, in November 2024, and has seen an 85% year-over-year increase in use, Lamont Young, head of digital and omnichannel banking, told FinAi News. “Customers are primarily using the digital assistant…
Read more Citizens’ CiZi assistant logs 85% YoY growthBrooklynites are joining forces more than ever this holiday season to help community members facing food insecurity, a problem worsened by the food affordability crisis and a recent…
Read more Brooklyn Borough Hall, Liberty players and local volunteers team up to feed families for Thanksgiving • Brooklyn PaperThe number of property owners covered by the state’s insurer of last resort has dropped dramatically — but options for resolving disputes between Citizens Property Insurance Corp.’s and…
Read more Fewer Citizens policyholders, yes, but will they have a better shot at winning a claims dispute?Williams Institute at UCLA has released its latest report, highlighting the intersection between LGBTQ and immigration issues and the impact of the U.S. Customs and Immigration Enforcement (ICE)…
Read more Williams Institute reports impact of deportations on LGBTQ immigrantsFinancial institutions are exploring generative AI through their own center of excellence initiatives, pilot programs and internal applications. However, surrounding the technology “there are more questions than…
Read more 25 questions financial institutions are asking about gen AICitizens Bank is training employees on generative AI, engineering, cloud application and development, security and operations. “We have a targeted approach to upskill colleagues in roles that support…
Read more Citizens invests in gen AI trainingOpen banking regulation should promote secure data sharing while eliminating the need for screen scraping. In the United States and Canada, screen scraping is still a common…
Read more Open banking safer than screen scraping, experts sayCitizens Bank has hired 750 engineers over the past four years to boost its in-house technology innovation capabilities. The hiring has helped “us transform from being an organization…
Read more Citizens hires 750 engineers to boost in-house tech offeringsMichelle Beyo, CEO,Finavator Michelle Beyo, chief executive of consultancy firm Finavator, will be featured in the upcoming Bank Automation News webinar “The future of open banking: Payments meet…
Read more Webinar on future of open banking to feature Finavator’s BeyoCitizens Bank has deployed generative AI and automation in operations for activities including coding, customer service and fraud detection, and the efficiency gains are adding up. “We completed…
Read more Citizens sees up to 20% efficiency gains through gen AIBank Automation News will present the webinar “The future of open banking: Payments meet data,” on Tuesday, Sept. 17, at 11 a.m. ET. Register here for the webinar. …
Read more Bank Automation News hosts webinar on future of open banking | Bank Automation NewsFinancial institutions are exploring the use of quantum tech to optimize operations within payments and security. Quantum technology can make payments safer through cryptography and by providing secure…
Read more FIs tap quantum computing for payments security | Bank Automation NewsManaging cash flow, tapping into data-driven insights and accessing capital: Small businesses are looking to their bank partners to provide digital solutions to streamline access to data, insights…
Read more Banks are setting SMBs up for success with new tech | Bank Automation NewsCitizens Bank is expanding its use of cloud-based banking platform Blend to offer bank customers easier access to credit through the tech provider’s credit card solution. The $222…
Read more Citizens streamlines with Blend ahead of falling interest rates | Bank Automation NewsThe best new products are created with an abundance of identified use cases, Jo Wyper, executive vice president and head of operations at Citizens Commercial Bank, tells Bank…
Read more Podcast: Citizens approach to new tech | Bank Automation NewsCitizens Financial Group’s Citizen Pay is developing a new product offering to further enhance the platform’s ability to facilitate secure transactions as demand for contactless payments and digital…
Read more Citizens Pay innovation pipeline 2024 | Bank Automation NewsCitizens Financial Group’s Citizens Pay is developing a new product offering to further enhance the platform’s ability to facilitate secure transactions as demand for contactless payments and digital…
Read more Citizens Pay innovation pipeline 2024 | Bank Automation NewsSmall businesses are embedding payments options beyond credit card transactions into their platforms as consumers desire pay-over-time capabilities. “Now that technology has allowed installment payment options to be…
Read more Podcast: Embedded finance | Bank Automation News
