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Tag: BTIQ-Enl

  • Wyndham Deal to Add Ext.-Stay WaterWalk to Portfolio

    Wyndham Deal to Add Ext.-Stay WaterWalk to Portfolio

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    Wyndham Hotels & Resorts has partnered to bring extended-stay brand WaterWalk’s 11 properties into its portfolio, the company announced Tuesday. Under the deal, WaterWalk becomes Wyndham’s 25th brand and its third extended-stay brand, as well as its first upscale extended-stay brand.

    The deal isn’t an acquisition, and WaterWalk retains ownership of the brand, a Wyndham spokesperson told BTN. Still, WaterWalk will be “fully integrated” into the Wyndham portfolio, “same as any other Wyndham brand,” according to the spokesperson. WaterWalk will participate in Wyndham’s loyalty program and access Wyndham’s property and revenue management systems.

    Financial terms of the partnership weren’t disclosed, nor would Wyndham clarify whether the arrangement was for a fixed period.

    “In the last year, guest demand for the extended-stay segment reached record highs, which has been underscored by demand from owners and developers looking for new opportunities to partner with Wyndham,” Wyndham chief development officer Chip Ohlsson said in a statement. “Our vision is to offer the industry’s most robust portfolio of extended-stay brands, and the addition of WaterWalk marks an important step in that direction.”

    Founded in 2014 by the late hospitality and extended-stay veteran Jack DeBoer, Wyndham said WaterWalk has 11 properties totaling more than 1,500 rooms. The brand’s calling card is each property’s split between traditionally furnished extended-stay guest rooms and unfurnished rooms, designed to allow long-term guests to decorate to their taste. DeBoer, who launched such brands as Residence Inn and Candlewood Suites, died in 2021. His granddaughter, Mimi Oliver, is CEO of WaterWalk.

    Wyndham wouldn’t disclose whether any additional WaterWalk properties are in the development pipeline, but the spokesperson said, “we see long-term opportunity for the brand across both primary and secondary markets, with both new construction and conversion being viable options for growth.” 

    Wyndham is “responsible for the brand’s long-term growth, taking point on identifying and selling new franchise opportunities,” according to the spokesperson. 

    WaterWalk’s website lists 12 open properties in Atlanta; Boise, Idaho; Charlotte, N.C.; Huntsville, Ala.; Jacksonville, Fla.; Kansas City, Kan.; Minneapolis; Phoenix; Raleigh, N.C.; San Antonio; Tucson, Ariz.; and Wichita, Kan.; the reason for the discrepancy with the 11 Wyndham said was joining its portfolio wasn’t immediately clear. 

    WaterWalk joins a Wyndham extended-stay portfolio that includes 72-property midscale brand Hawthorn Suites and Echo, the economy brand Wyndham announced in 2022. Wyndham on Tuesday said about 265 Echo properties were in the development pipeline with six nearing completion. Wyndham CEO Geoff Ballotti in February said the company planned for 75 to be open by 2026

    WaterWalk in 2019 struck a deal with the serviced-apartment provider then known as Oakwood Worldwide to form an extended-stay brand, but Oakwood soon after shifted its business focus to hospitality management before being acquired by The Ascott Limited in 2022.

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    cdavis@thebtngroup.com (Chris Davis)

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  • Layoffs Hit Travelport’s Commercial Organization

    Layoffs Hit Travelport’s Commercial Organization

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    Travel retail platform Travelport has laid off an undisclosed number of employees in its commercial organization.

    A company spokesperson said the reduction is across all regions but it is not a companywide initiative and “it did not affect a material number of employees (percentage wise).”

    “Travelport is focused on driving revenue growth while operating as efficiently and effectively as possible,” said Katie Cline, Travelport’s global head of external communications, in an email.

    “As such, we’re always reviewing our organizational structure to ensure we’re as agile as possible. Now that we have successfully launched Travelport+ and upgraded the majority of our customers to the new platform, these changes will allow us to create and respond to innovation opportunities with even greater speed than our competitors.”

    In January, Travelport completed an equity financing transaction of $570 million that was initially announced in December.   

    Travelport returned to private ownership in late 2018 following a $4.4 billion takeover by Elliott Management Corp. and others. The company had been listed on the New York Stock Exchange for almost four years and was valued at approximately $1.9 billion when it went public.

    Originally published by PhocusWire.

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    Mitra Sorrells

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  • 5Qs with Sonesta Int’l CEO John Murray

    5Qs with Sonesta Int’l CEO John Murray

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    Hosted by BTN Editorial Director Elizabeth West

    Business Travel News editorial director Elizabeth West and Sonesta International CEO John Murray talk about reported moderated leisure and business travel growth in 2024, but also optimism for a soft landing for the U.S. economy. Murray offers insights into what continues to drive business travel (hint: it’s still led by meetings) as well as rates, and how Sonesta has structured its sales strategy to reach deep into the business travel market. We’ll also talk about Sonesta’s new lifestyle brand The James that is seeing more openings this year as well as its economy-minded brand Sonesta Essentials, which launched a year ago – along with Sonesta’s Worksuite model designed for remote and hybrid work models. Murray offers a unique vantage point in this BTN video interview.
     ___________________________________________________________________

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    businesstravelnews@ntmllc.com (Business Travel News)

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  • Farrell Takes Global Commercial Lead at Deem

    Farrell Takes Global Commercial Lead at Deem

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    Deem global commercial lead Michael Farrell

    Travel management company veteran Michael Farrell stepped into the global commercial lead role at Travelport’s Deem booking platform this week, he announced on LinkedIn. Formerly the EVP of business development for World Travel, Inc. and VP of client solutions and event strategy at Fox Travel before that, Farrell wrote that he will manage the commercial organization and sales strategy at Deem, both for direct corporate sales and agency partnerships.

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    EWest@thebtngroup.com (Elizabeth West)

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  • Executive Travel to Add NDC Price Guarantee Service

    Executive Travel to Add NDC Price Guarantee Service

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    Executive Travel is adding a fare assurance service to ensure clients are not missing out on lower-priced New Distribution Capability fares when booking air travel, the travel management company announced.

    With its NDC Low Price Guarantee, Executive Travel’s staff will review all online and in-person air bookings with NDC fares and automatically rebook them when lower fares are available, according to the TMC. “Our goal is to simplify the booking process and ensure that our clients receive the most cost-effective fares without the need to navigate off-channel options,” Executive Travel president Jennifer Belt said in a statement.

    The service will launch in three to five weeks, an Executive Travel spokesperson said. All Executive Travel accounts will be automatically enrolled into the NDC Low Price Guarantee program, though clients can opt out of the program if they wish, according to the TMC

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • Cirium: Airfare Increases Trail U.S. Inflation Rate

    Cirium: Airfare Increases Trail U.S. Inflation Rate

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    While economy airfares in North America and Europe for the most part have risen over the past few years, the rate of increase has been below that of other products and services, according to data published by Cirium this week.

    U.S. domestic airfares across 13 airlines, in fact, were down year over year by the end of 2023, with December 2023 fares 9 percent lower than those in December 2022, Cirium reported. For the full year, the average U.S. domestic fare was $179.25, an increase of 9 percent from 2019, but Cirium noted that the inflation rate during that period was 19 percent, according to the U.S. Consumer Price Index. 

    Transatlantic economy fares have increased at a higher rate but still below that 19 percent inflation rate, the data indicated. Cirium reported an average 2023 transatlantic economy fare of $435.17, up 5.9 percent from 2022 and up 14 percent from 2019. The average transatlantic business-class fare, $1,845 in 2023, has declined 3 percent since 2019, Cirium said.

    “While airfare has risen in nominal terms in [the] U.S. and Europe, consumers will appreciate that the increases are less than other consumables,” Cirium CEO Jeremy Bowen said in a statement.

    Transatlantic fares on some routes might decrease this summer with about 375,000 additional seats compared with 2023 scheduled to be flown in July, according to Cirium’s schedule data. Transatlantic capacity among measured carriers was up 18 percent year over year in 2023.

    Airfares within Europe averaged $104.58 in 2023, up 8 percent compared with 2022 and 12 percent compared with 2019, Cirium said. Those averages exclude taxes and fees.

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • Hilton Amex Business Card Ups Fee, Increases Point Accrual Rate

    Hilton Amex Business Card Ups Fee, Increases Point Accrual Rate

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    Hilton and American Express are introducing a “newly refreshed” Hilton Honors American Express Business Card with a higher annual fee than its current card but accelerated points-earning capabilities, the companies announced.

    The new business card has an annual fee of $195, compared with the previously listed fee of $95, and earns more points on non-Hilton purchases than did the previous card. With the new card, members earn five times the Hilton Honors Bonus Points for the first $100,000 in purchases not made directly with a hotel or resort in the Hilton portfolio per calendar year, and the earning rates drops to three times the points for purchases beyond $100,000. That is a “simplified” structure compared with the previous structure, in which members earned three times the points for purchases and six times in certain merchant categories.

    Purchases at Hilton properties continue to earn 12 times the Hilton Honors points, as they did in the previous version.

    The new annual fee goes into effect on Thursday, but current card members will keep the old annual fee if their anniversary date to renew the fee comes before July 1. Regardless, all members will start getting the new benefits as of Thursday.

    The new card also adds the capability to earn up to $60 in statement credit on eligible Hilton purchases per quarter, up to $240 per year, according to Hilton and Amex. It also adds complementary Emerald Club Executive status with National Car Rental.

    As with the previous version, the new card provides users complimentary Hilton Honors Gold status, with an upgrade to Diamond after $40,000 in eligible purchases per calendar year. It also continues to provide the capability to add employee cards that allow spending limits, enable alerts and provide summary reports as well.

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • IHG Rolls Out New Suites Prototypes

    IHG Rolls Out New Suites Prototypes

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    IHG Hotels & Resorts on Tuesday unveiled new U.S. prototypes for its three suites brands, designed to allow for more guest rooms per property.

    The prototypes, which IHG said would be available in the second quarter with the first properties to include new features set to open in 2025, “supplement–rather than replace–existing choices” for Staybridge Suites, Candlewood Suites and Atwell Suites, IHG said in a statement.

    The prototypes “emphasize space optimization and the potential for new efficiencies while retaining key features from current designs,” according to IHG.

    Staybridge Suites’ king guest room

    The new prototype for upscale Staybridge Suites, which has about 325 existing properties with more than 160 in the pipeline, includes a slimmer guest room—13 feet wide compared with the current 16 feet—”engineered to house shorter-stay guests.” The prototype includes “streamlined kitchen equipment and fixtures and optimized millwork cabinetry,” enabling the slimmer design.

    Midscale Candlewood Suites’ prototype also includes a slimmer guest room design, at 12 feet and six inches, compared with the current 15 feet and three inches. The prototype allows for as many as 12 new guest rooms in an existing footprint, according to IHG, and builds upon “the strong performance of the brand’s most recent design,” introduced in 2019. There are about 376 Candlewood properties currently open and another 150 in the development pipeline.

    Officially introduced in 2022, upper midscale Atwell Suites this month opened in Austin, Tex., its third property, joining hotels in Miami and Denver. Atwell’s new prototype includes a one-story option with a reconfigured lobby, along with a slimmer room design—12 feet and six inches versus 16 feet and eight inches, allowing for up to 12 additional guest rooms in the same footprint. IHG has 41 Atwell properties in the development pipeline, it said. 

    “Our new concepts reflect guest and owner feedback and enable new and existing owners to deliver our modern suite experiences—in various forms—to more markets without compromising consistency or quality,” IHG SVP of development of mainstream brands in the U.S. and Canada Kevin Schramm said in a statement. 

    The new prototypes for now will be available only in the U.S. according to IHG, which added that they could be adopted in the future in Canada, the Caribbean and Latin America. “Nearly all” of the three suites-branded properties are in the Americas, said IHG.

    Other new prototypes unveiled in 2024 include Hilton Worldwide’s Hampton and Choice Hotels International’s Sleep Inn

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    cdavis@thebtngroup.com (Chris Davis)

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  • Amex GBT’s Big CWT Deal Would Add Scale but Faces Scrutiny

    Amex GBT’s Big CWT Deal Would Add Scale but Faces Scrutiny

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    American Express Global Business Travel’s newly announced acquisition of rival CWT would be a merger of giants but might not face the regulatory scrutiny that has quashed recent major mergers in the travel industry.

    The $570 million acquisition, which would be one of the largest mergers of travel management companies in recent history, would add about 4,000 customers from CWT to Amex GBT and boost its total transaction volume by 45 percent and revenues by 33 percent, Amex GBT CEO Paul Abbott said in an investors’ call on Monday. CWT this year is projected to have $14 billion in TTV and $850 million in revenue, Abbott said. Amex GBT in its fourth-quarter earnings report gave full-year 2024 guidance of between $2.43 billion and $2.5 billion in revenues.

    Abbott said the deal is “highly accretive” and is “forecast to break even in [earnings per share] in year one.”

    “Joining forces with Amex GBT helps accelerate our vision of a tech-enabled future for business travel, where people and technology combine to deliver an exceptional customer experience,” CWT CEO Patrick Andersen said in a statement. “We are highly confident in the value creation of the combined company.”

    In terms of customers, Abbott said CWT has “a strong presence in high-value segments” including energy, resources and marine travel; media, entertainment and sports; and defense and government. Amex GBT has “a footprint in some of these, and it will give us significant volume to create dedicated verticals.” The acquisition also will grow Amex GBT’s small and midsized enterprise business by 35 percent, according to Abbott. The SME segment has been a focus for CWT as it has for Amex GBT, such as its small business offering in partnership with Booking.com.

    “Through the integration of CWT, we will grow our footprint in high-value industry verticals, expand our professional services businesses and bring more customers onto our software solutions to further differentiate our business and add significant value,” Abbott said.

    Amex GBT CFO Karen Williams said AI and automation is a “significant opportunity” in the acquisition, tapping generative AI use cases that are within the myCWT platform.

    Per the deal, which both TMCs’ boards have approved, Amex GBT will finance about $430 million of the transaction by issuing about 71.7 million shares of its common stock at a fixed price of $6 per share, a move that also will diversify the TMC’s shareholder base, Abbott said. Amex GBT will retire CWT’s debt with cash on hand, he said.

    Following the transaction, CWT shareholders—which are largely investment funds, following a prepackaged Chapter 11 filing and recapitalization process that began in 2021—will own about 13 percent of the combined company, Williams said.

    Regulatory Challenges?

    The TMCs said they expect to close the transaction in the second half of this year, though that will depend on regulatory approval in what has proven to be a difficult regulatory environment, at least in the United States, as of late. JetBlue and Spirit, for example, earlier this month called off a planned merger amid regulatory challenges, and Choice Hotels International also abandoned a hostile bid to acquire Wyndham Hotels & Resorts, a move the Wyndham had rebuffed citing a difficult path to regulatory approval.

    Amex GBT acquiring CWT is certainly a merging of giants in the global corporate travel management space. Among BTN Europe’s ranking of Europe’s leading TMCs, Amex GBT in 2023 ranked first and CWT third, outranked only by BCD Travel. In the broader space of travel sellers, Amex GBT last year ranked third on BTN sister publication Travel Weekly’s 2023 Power List, behind Booking Holdings and Expedia Group; CWT ranked fifth, again behind BCD.

    Even so, some analysts said they do not expect pushback from regulators in the deal. For one, this is a “midsized transaction” compared with, for example, the proposed merger of Booking Holdings and Etraveli, which the European Commission blocked last year, said Morgann Lesné, a travel technology M&A expert with Cambon Partners.

    “These are not the typical giants the antitrust authorities are after,” he said. “The EU Commission probably has better things to do than try to regulate midsized transactions. Although it makes a lot of noise in the market, in terms of size, it is quite modest.”

    A CWT acquisition is hardly Amex GBT’s first foray in bringing in a large competitor, though it is proportionally larger than its two most recent major mergers. The 2018 acquisition of HRG—a £410 million acquisition of what was at the time the fourth-largest TMC—boosted Amex GBT’s TTV by 25 percent, according to Williams. The 2021 acquisition of Egencia added 27 percent in TTV, she said.


    These are not the typical giants the antitrust authorities are after. The EU Commission probably has better things to do than try to regulate midsized transactions. Although it makes a lot of noise in the market, in terms of size, it is quite modest.”

    Cambon Partners’ Morgann Lesné


    Also pointing in favor of regulatory approval is that the merger could be an existential necessity for the TMCs, according to Lesné. He said he was “surprised” by the price Amex GBT is paying for CWT, calling it an indication that CWT “was not in great shape,” and he said it “puts a light on the real threats for [CWT] to stand alone.”

    As such, Lesné said he expects there will be “some investigation” and “commitments with regards to employment” on the path to consolidation, but he said he is hopeful it will be approved.

    “It’s not like it is an extremely profitably company buying another profitable company,” Lesné said. “It’s two companies that are fighting to survive, especially [CWT.] Regulation can have an impact, but when the survival of an industry is at stake, they will have more open views on the situation.”

    Former American Airlines executive Cory Garner’s eponymous consultancy in a LinkedIn post on Monday also said he did not expect any major challenges to the acquisition by antitrust regulators.

    “There will certainly be some raised eyebrows among airlines, hotels, smaller competitors and large multinational corporate travel clients, since the largest legacy TMC by far is acquiring one of its only global competitors,” Garner said in the post. “However, in our view, it is too difficult to narrow the market’s definition to only the global, legacy TMCs. The corporate travel management market has seen new entry from next-gen TMCs like Navan, AmTrav, TravelPerk, Spotnana and others and is under new pressure from airline distribution strategies to attract corporate travelers to their own website.”

    Even so, Garner questioned whether it the acquisition is a good business move by Amex GBT, especially given ongoing challenges to the legacy TMC model based on commissions and global distribution system incentives. He said a combined Amex GBT-CWT would not necessarily continue to grow at the same pace as they were independently.

    “Implicit in this assumption is that nearly all CWT clients will be happy to remain with GBT through a potentially messy transition, notwithstanding the possibility that at least some of them chose CWT precisely to avoid GBT,” Garner said.

    Lesné, meanwhile, called the acquisition a “good signal” for the industry.

    “Amex has a very robust technology with the KDS platform, and CWT will benefit from the advance of technology,” Lesné said. “In terms of commission, size might command lower commissions at some point or a higher level of service, but customers will still have choice, because if they’re not happy with the way they are treated by Amex, they can move to Navan or TravelPerk.”

    He added that it’s an indication of a “stronger market” for M&A activity in the travel tech side, for both corporate and leisure travel. Garner also said to watch for “knock-on” decisions that other players might make in response.

    “For example, SAP Concur has the largest client base of any online booking tool and could see this as a long-term strategic threat to their market position,” according to Garner. “What is their best move?”

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • Qantas Adds Agency Portal as NDC Content Access Option

    Qantas Adds Agency Portal as NDC Content Access Option

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    Qantas has launched an agency portal to simplify access to
    its New Distribution Content platform, providing some shopping functionality
    for the carrier that is no longer available through traditional EDIFACT
    channels.

    To date, travel management companies have been able to
    access the
    Qantas Distribution Platform
    , through which the carrier provides NDC
    content and offers, only via one of Qantas’ “certified technology
    partners,” which includes Sabre,
    Travelport and Amadeus
    as well as TravelSky and technology providers
    including Serko, TPConnects, Travelfusion, Duffel and Aeronology. The new
    portal gives access to agencies that are unable to work feasibly with one of
    those partners, according to the carrier.

    In its FAQs for the portal, Qantas said it is an
    “option to access NDC content in a quick and easy way without technical
    set-up or fees,” though it noted that “it may not be an appropriate
    solution for travel agencies with complex technical requirements and customer
    needs.”

     To participate,
    agencies must register with Qantas Agency Connect and have a valid IATA, ARC or
    TIDS number. As such, they will bypass Qantas’
    channel fee
    and will earn the same commission base applicable to their
    point of sale.

    Agents also can book corporate fares via the portal, though
    Qantas cautioned it will have “limited reporting capabilities” since
    the portal cannot be integrated with mid-back-office systems, and Qantas
    currently has no plans to do such an integration.

    “Booking agents who do not ticket bookings will be
    unable to view bookings in this sales report,” Qantas said in its FAQs. “Ticketing
    agents will be able to identify the booking agency when they ticket the
    booking, but not within the sales report itself, so will need to maintain their
    own booking agent level reporting.”

    Qantas already had announced
    that certain discounted fares
    —up to 4 percent lower on domestic Australian
    fares and up to 5 percent lower on trans-Tasman fares—are available only
    through NDC channels and not through traditional EDIFACT channels.

    Other discounts listed by Qantas as unavailable to agents
    via EDIFACT channels include frequent flyer discounts, paid seating discounts
    and bonus savings for Qantas Business Rewards members. EDIFACT channels also do
    not enable agents to shop by Qantas Corporate Identifier or Australian Business
    Number, thought that capability also is not yet available through the portal as
    opposed to the Qantas NDC API. Qantas last year announced it was
    working with Spotnana
    for a redeveloped platform for Qantas Business
    Rewards.

    While codeshare flights are available through the new
    portal, interline flights are not, as they are not yet in the Qantas
    Distribution Platform. That should happen “mid-2024,” according to
    Qantas.

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • Starlux to Increase Taipei-San Francisco Service

    Starlux to Increase Taipei-San Francisco Service

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    Taipei-based carrier Starlux Airlines now flies daily between San Francisco and Taipei, up from three times weekly, the airline announced Wednesday. Starlux launched the route on Dec. 16 and has increased it “amid high demand” and to “underscore the airline’s commitment to expanding in the U.S. market.”

    The flights are operated with Airbus A350 aircraft with four first-class seats, 26 business-class seats, 36 seats in premium economy and 240 economy seats. 

    Starlux in December was added to the TSA PreCheck program, and after it launched its inaugural service to Los Angeles last April, the carrier partnered with Alaska Airlines on an interline agreement. In addition, Starlux partnered with the carrier on Alaska’s Mileage Plan loyalty program.

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • Hilton Plans New Hampton Prototype

    Hilton Plans New Hampton Prototype

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    Hilton Worldwide plans to launch in early 2025 a new North American prototype for its upper-midscale limited-service Hampton by Hilton brand, the hotel company announced Wednesday.

    The new prototype features a layout that will allow for more guestrooms within the same hotel footprint, according to Hilton, along with an “optimized” suite room layout “for better site efficiency.”

    Hilton said the Hampton prototype will include a reconfigured lobby space, with the front desk and retail shop each repositioned and a “flexible multi-use space” introduced.

    The Hampton protoype’s guest rooms will include a new “multi-functional task table” along with larger windows and “optimized in-room guest storage solutions.”

    There are more than 3,000 Hampton properties worldwide, according to Hilton.

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    cdavis@thebtngroup.com (Chris Davis)

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  • CWT to Provide SAF to Clients Via Squake Partnership

    CWT to Provide SAF to Clients Via Squake Partnership

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    CWT is partnering with sustainability management technology provider Squake to give the travel management company’s clients access to sustainability fuel for carbon emissions mitigation, CWT announced.

    In the first phase, CWT clients can use Squake’s platform to tap Finland-based SAF refinery Neste’s Impact program, which works with companies to set sustainability targets, determine how much SAF is necessary to reach those targets and deliver SAF directly to partner airlines. Squake’s technology automates the process, from SAF purchase to creating certificates, according to CWT.

    CWT and Squake’s partnership “makes our Neste Impact solution available to a much wider audience,” Neste’s renewable aviation business’s head of programs and partnerships Susanne Bouma said in a statement. “This will enable a significant reduction of air travel emissions by using Neste’s SAF as well as helping to drive the acceleration of SAF production and usage.”

    The companies also plan to collaborate on providing education to corporate travel buyers on SAF and other carbon removal offerings accessible through Squake, such as direct air capture.

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • ARC Launches NDC Advancement Working Group

    ARC Launches NDC Advancement Working Group

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    Airlines Reporting Corp. has created a working group centered around advancing New Distribution Capability, with the goal of establishing NDC best practices, ARC told BTN. ARC’s new hire Hansini Sharma will be part of that process. 

    The NDC Advancement Working Group currently is composed of about 11 travel management companies, three online travel agencies, three consolidators, seven technology providers and seven airlines, said ARC senior manager of Direct Connect and One Order Paige Blunt. The group first came together virtually in late 2023 and had its first in-person meeting in February in Austin, Texas, she said. 

    ARC created the group in part due to a perception that TMCs were lagging in NDC adoption, as well as questions and comments TMCs would pose to ARC about NDC management.

    “It’s not necessarily that the TMCs are adverse to this new distribution style, it’s that there are changes they feel are necessary in the servicing field with NDC,” Blunt said. “They weren’t 100 percent sure—Is it the airlines? Is it the aggregator? Is it the other technology partners somewhere in between? We had conversations about what we are calling non-competitive processes that are potentially obstacles in NDC adoption.”

    ARC currently has about 30 airlines working in its Direct Connect settlement program and sending transactions in NDC or proprietary schema, with another seven to 10 in the testing phase and likely to be added this year, Blunt said. The NDC portion of ARC transactions in February 2024 was 17.9 percent after hitting 18.4 percent in December 2023 and averaging 12.5 percent for the full year. In January 2023, NDC accounted for about 8 percent of transactions.

    Unused Tickets

    At that first in-person meeting last month, which included about 47 individuals including ARC personnel, one over-arching topic was servicing issues, as the ability for the TMC to manage the customer the way they expect and have come to depend on is not always possible with NDC. 

    One key point discussed was handling unused tickets in an NDC world, Blunt said, adding that many such tickets still are sold through global distribution systems. Some airlines have a solution to manage them, “and you can do that pretty easily,” she said. Other airlines still are working on a solution. “You can always exchange that GDS ticket with the airline. It’s not optimal, but it is an option,” she said. 

    Order Change Notifications

    Another key topic was about changes airlines make to ordered tickets, and how agencies receive that information. When changes occur, airlines should issue order change notifications to agencies, which then determine whether to reissue a ticket. “Is the airline just updating and making the change, or is the customer making a seat change? Or did the airline need to make a seat change because of a change of gate or different airplane type? There are all sorts of notifications that normally happen within that GDS world,” Blunt said. 

    In the NDC world, airlines must send an OCN message for agencies to know about any changes, and “give a trigger” for the agency to look at them. So far, airlines have not been focused on sending OCNs for every change that happens, Blunt said: “They are sending some, but they are inconsistent across airlines.” At the ARC meeting, conversation focused on the OCN messages airlines use and the frequency with which they should be sent. “Do you want one for every single change that comes? How are you going to manage that? Because those are huge volumes of changes,” she added.

    One best practice that came out of that February meeting was “we want to be sure you really send the OCN consistently,” Blunt said. “We can’t mandate anything, that’s not ARC’s role, but we can provide best practices.”

    Void Rules

    The U.S. Department of Transportation requires that a customer can cancel a purchased ticket within 24 hours of booking for flights at least seven days in advance and receive a full refund. A final topic at the February meeting concerned how these voided fares are retained after ticketing and accessed post-ticketing. 

    ARC requires member agencies to void such canceled transactions in the GDS by the end of the next business day, a length of time that can extend past the 24-hour limit in which customers are allowed a full refund if they cancel. For cancellations of NDC fares, however, carriers can choose either the required 24-hour timeframe or the ARC standard of the next business day.

    “So questions on where to find those void rules was top of mind for all the agencies in the room,” Blunt added.

    Further, “maybe there is an exchange, and you have half a ticket left, and what are the rules around that last portion of the ticket?” Blunt said. 

    Future Plans

    The group is meeting again at the start of the ARC/ATPCO joint Elevate + Travel Connect event in April. Some future topics to be discussed include exchanges, both from EDIFACT to NDC and within the NDC process, Blunt said, adding that there needs to be further discussion of fare rules and how those are sent and accessed and stored. Debit memos also will be on a future agenda. 

    When the group first came together virtually in October, they agreed that they would like to have some results within 15 months, so “we’re hoping to have something that can be published by the end of this year,” Blunt said. “As we work through this, timelines may change a little bit.  … But we want to be sure we are providing guidelines and best practices so there is increased NDC adoption. … We just need to be sure that we can unlock the power of NDC to standardize some of the servicing aspects so people are more comfortable in using it.”

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • Sonder Q4 Revenue Up Amid Accounting Issues

    Sonder Q4 Revenue Up Amid Accounting Issues

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    Short-term accommodation provider Sonder Holdings’
    fourth-quarter revenue increased to about $164 million from $135 million one
    year prior, the company announced Friday, though revenue per available room
    slid to about $150 from $158.

    Sonder delayed formal reporting of its fourth-quarter and
    full-year results, as well as its earnings call with analysts, after it “recently
    identified accounting errors related to the valuation and impairment of
    operating lease right of use assets and related items for the fiscal years 2022
    and 2023,” the company said in a Friday statement. The errors “are
    non-cash in nature and will not impact the company’s reported cash balances,”
    Sonder said, but noted “the restatements will increase the company’s
    overall net loss and loss per share in the impacted periods.”

    Sonder’s fourth-quarter occupancy rate of 82 percent was
    down from 83 percent one year prior. Its full-year occupancy rate also was 82
    percent, up from 81 percent in full-year 2022. 

    Sonder’s full-year revenue increased to $603 million from $461
    million in 2022. Full-year RevPAR was $151, the same as it was in 2022. 

    The company said it had 12,200 live units as of Dec. 31, up
    from 9,700 one year prior. 

    Sonder last month announced it would lay
    off 17 percent of its corporate workforce
    .

    RELATED: Sonder
    Q3 performance

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    cdavis@thebtngroup.com (Chris Davis)

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  • GBTA Launches Sustainable Procurement Standards

    GBTA Launches Sustainable Procurement Standards

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    The Global Business Travel Association Foundation has developed a set of standardized questions and considerations for buyers to assess aviation suppliers, with other categories under development for later this year and beyond, the organization announced.

    The GBTA Sustainable Procurement Standards is an education guide, which the organization is offering as a free resource, that includes a description of topics travel buyers should take into consideration for assessing sustainability performance in specific verticals and relevant questions to ask suppliers. The foundation and the GBTA Sustainability Committee worked with more than 50 companies in business travel, nonprofits and industry associations over about 18 months to develop the standards, the organization said.

    The standards also follow the Biden administration’s formal commitment to push sustainable travel practices, announced in December.

    “One of the most daunting tasks in our sustainable business travel journey was integrating sustainability into the [request for proposal or information] process,” Salesforce senior manager for travel and sustainability Jenny Sabineu, a member of the Sustainability Committee, said in a statement. “We quickly realized that there wasn’t one consistent path, numerous certifications and varied guidance on how to apply the results into our program.”

    The standards also help suppliers be better prepared to respond to sustainability-related questions in procurement requests, according to GBTA.

    With the aviation sector criteria launched, GBTA next will release standards for both accommodations and ground transportation later this year. Meetings and events standards will begin in 2025, and other verticals are scheduled for development next year as well, GBTA said.

    GBTA is making the standards available on the GBTA Foundation website and the GBTA Hub.

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • Bizzabo Integrates with Resiada for Room Block Management

    Bizzabo Integrates with Resiada for Room Block Management

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    Meeting planning and management platform Bizzabo has integrated with Resiada for room block management, the firm announced Wednesday. The integration enables meeting and event organizers who commit to a hotel room block to link meetings registration with hotel room bookings, without requiring the registering attendee to leave the event registration and management environment. 

    For organizers, the integration provides some similar advantages in terms of reporting and room block management. Bizzabo’s reporting module delivers real-time dashboards with reservation updates, room pickup information and compare which attendees have registered only, versus those who have registered and booked a hotel room in the block. Push reporting can be scheduled to be shared with stakeholders at the organizer’s preferred frequency.

    New York-based Bizzabo in September reported a 40 percent increase in in-person events in 2023 versus the prior year. The meeting tech platform has raised $226 million in total funding, with its most recent round in July 2022. That same year, however, the company went through two rounds of layoffs, in July and December.

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    EWest@thebtngroup.com (Elizabeth West)

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  • Air New Zealand to ‘Pause’ Chicago Service

    Air New Zealand to ‘Pause’ Chicago Service

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    Air New Zealand from March 31 to Oct. 25 will “pause” its Auckland-Chicago service because of ongoing challenges with the availability of serviceable Rolls-Royce Trent 1000 engines, the carrier announced Monday. These are the engines used on Air New Zealand’s Boeing 787 aircraft.

    Customers with Chicago bookings will be rebooked with a connection through another U.S. airport to “get them to their destination as quickly as possible,” according to Air New Zealand, which added that those who booked directly with the airline will receive a new itinerary within 72 hours. Those who booked through a travel agent should contact their agent to confirm changes to their itinerary.

    Customer also can opt to receive a full refund or place their booking into credit.

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • Uncertainty to Strategy: Navigating the Evolving Landscape of Business Travel Risk

    Uncertainty to Strategy: Navigating the Evolving Landscape of Business Travel Risk

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    Dale Buckner is the CEO of risk management firm Global Guardian

    With business
    travel expected to exceed pre-pandemic levels by the end of 2024 and
    crises continuing to emerge worldwide, companies are recognizing the need for
    robust planning. Our world order has changed drastically in recent years. In
    response to a shifting global landscape, longstanding geopolitical tensions in
    Eastern Europe and the Middle East have erupted into wars. Their impact, which
    is felt throughout the surrounding regions and across the international
    business community, stands as a clear reminder of the new world in which we now
    live. 

    Corporations
    must be increasingly vigilant in protecting their travelers from existing
    conflicts and safeguarding them against potential threats in the future. Safety
    isn’t impossible, it just requires intentionality. Here are some key ways
    corporations can approach the current business travel risk landscape to ensure
    the safety of their employees, infrastructure and assets, no matter where they
    are.

    Understand Geopolitics

    Traditional
    risk management has long included elements such as crime rates, government
    stability and natural disasters. While these are essential to understanding the
    threat of traveling abroad, they are no longer sufficient alone. Comprehensive
    risk assessments must account for the rise of geopolitical tensions when
    considering international travel. Overlaying geopolitics within resources like
    the 2024 Global Guardian Risk Map provides a deeper level of insight into areas
    such as supply chains, government stability and the ability to work across
    borders. 

    Understanding
    the underlying tensions that drive existing threats also allows corporations to
    anticipate and prepare for new threats. Conflict is rarely isolated, with the
    effects often rippling throughout the surrounding regions. The conflict in
    Gaza, for instance, has evolved into a regional issue that continues to have a
    serious impact on Red Sea shipping lanes and the international
    economy
    .
    Understanding the nuanced relationships between nation-states and different
    regional, political and ethnic groups helps equip corporate executives to make
    the best decisions for their personnel and stakeholders.

    Time has made
    it increasingly clear that geopolitics dictates the future of international
    business. Having an in-depth understanding of the players, motivations and
    potential outcomes in these situations is the key to successfully navigating
    business abroad.

    Get Specific

    Painting with
    broad brush strokes about “high-risk” or “low-risk” countries ignores the
    nuances of a geopolitical world. Modern risk involves much more than the threat
    of a tsunami or gang violence, and not all travelers face the same threats. For
    instance, a traveler’s connection to certain industries or affiliation with
    specific political stances can dramatically alter the level of risk associated
    with international travel. For example, China might be a higher-risk
    destination for a business executive in the defense industry than for a tourist
    with no ties to politics or national security. In the information age, foreign
    governments can mine travelers’ backgrounds, and threats to traveler safety can
    be buried in their past.

    Thoroughly
    vetting every employee before travel allows companies to have a detailed
    understanding of their risk levels. Partnering with private agencies to identify
    any potential causes for detainment is critical to ensuring the safety of all
    staff members. This assessment allows companies to continue safely sending
    vetted employees to countries experiencing geopolitical friction, rather than
    simply labeling them “high risk” and losing all access.

    Think in Terms of “What Is Possible”

    Corporate
    America needs to shift its mindset to consider what is in the realm of
    possible, not just what is normal. This is where businesses keep getting
    caught. When Russia invaded Ukraine, unprepared corporations lost billions of dollars. An invasion or blockade
    of the Taiwan Strait would have a profound impact on the global economy, potentially totaling
    more than $10 trillion. The world is constantly shifting, and
    corporate leaders must stay proactive about anticipating and mitigating
    threats. 

    Risks that
    seemed outrageous or farfetched in prior years are now accepted as a common
    feature of international business travel. Cyber attacks, hacking, ransomware,
    stolen IP, even the detainment of corporate executives—the threats to
    travelers and their companies are constantly expanding. 

    Instead of
    waiting for the next crisis, corporate executives must begin preparing now for eventualities
    in the short, medium and long term. Planning for possibilities such as losing a
    market or supply chain due to interstate conflicts isn’t going the extra mile
    anymore. It’s smart and necessary business. Preparing for the expected is no
    longer enough; corporations must be ready for the unexpected.

    Understand the Principles of Preparedness 

    Building a
    principles-based approach around potential risks is central to creating the
    framework that keeps companies safe amidst a wide range of threats. Cementing
    the basic principles—communications, ability to respond, assets in and around
    the crisis zone—is integral to protecting a company’s people and infrastructure,
    especially since these principles can be applied to almost any emergency.

    Make no
    mistake, the threats of operating within our changing world will continue to
    evolve. Developing a nuanced understanding of the geopolitical underpinnings of
    nation-states is rapidly emerging as a mandatory precaution for executives. Change
    is constant—and planning for resiliency is key to ensuring the safety of
    employees, assets and infrastructure.

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    Global Guardian CEO Dale Buckner

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  • Hickory: Houston Top US Business Travel Location as 2023 Hotel Bookings Near Pre-Pandemic Levels

    Hickory: Houston Top US Business Travel Location as 2023 Hotel Bookings Near Pre-Pandemic Levels

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    Hotel bookings among Hickory Global Partner members reached
    96 percent of 2019 levels in 2023, with Houston the most popular city among
    members for business travel, the corporate travel alliance reported.

    With rising hotel costs, spending on hotels by Hickory
    members surpassed 2019 levels by 19.6 percent in 2023, and “business
    travel picked up significantly” throughout the year, according to Hickory
    president Chris Dane. Bookings this year should surpass 2019 levels, Hickory
    reported.

    Those rising costs, meanwhile, also are driving business
    trips and events to cheaper cities, which could be a factor in Houston’s
    popularity, per Hickory’s report. The average daily rate of spend in Houston
    for Hickory members was $153.91, compared with $408.19 for New York, which ranked
    third among the most popular locations for members.

    Last year, Hickory noted that Houston was
    emerging as a “business travel hub”
    in the US.

    Hickory also reported that Sacramento—which had an average
    daily rate of spend of $142.28—rose to the 10th spot on the top ten list with
    “an influx of people relocating from higher-cost cities like Los Angeles
    and San Francisco.” Neither of those two cities were in Hickory’s top ten,
    though San Diego ranked second.

    Among cities outside of the U.S., London was the most
    popular destination for Hickory members, followed by three Canadian
    cities—Toronto, Calgary and Montreal—due to their proximity in the US and many
    multinational members having a significant presence in Canada.

    Hickory noted that bookings in Tokyo increased 100 percent
    year over year as travel to Japan opened up in early 2023, making the city
    ranked 5th overall in popularity. Bookings in Paris, meanwhile, were down 6.3
    percent, which Hickory said could be attributed to its high cost of $431.24 per
    night.

    The Hickory alliance in total has more than 2,500 members
    across 74 countries and works with more than 51,000 hotel partners.

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    mbaker@thebtngroup.com (Michael B. Baker)

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