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Tag: Bank of America

  • Years after the housing crash, the specter of

    Years after the housing crash, the specter of

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    During the 2008 financial crisis, so-called too-big-to-fail banks were deemed too large and too intertwined with the U.S. economy for the government to allow them to collapse despite their role in causing the subprime loan crash.

    Yet 15 years later, the forced sale of 166-year-old Credit Suisse — one of 30 banks around the world designated by regulators as “globally significant,” as well as the startling failure of regional lender Silicon Valley Bank (SVB) — are rekindling concerns about the risk of financial institutions defined as too big to fail. 

    One thing that’s changed in the intervening years since the housing bust: The nation’s largest banks have only grown larger. JPMorgan Chase now has $2.6 billion in assets, a 16% increase from 2008, while Bank of America’s assets have jumped 69% to $3.1 trillion. At the same time, lawmakers in 2018 weakened the post-crisis regulations enacted in what came to be known as Dodd-Frank, a sweeping law passed in 2010 aimed at ensuring the safety of the U.S. banking systems. 

    The “too big to fail” banks “are still incredibly risky, and they are bigger and more concentrated than before,” said Mike Konczal, the director of macroeconomic analysis at the Roosevelt Institute, a liberal-leaning think tank.

    To be sure, the 2008 financial crisis involved issues including complex financial instruments, such as mortgage-backed securities, credit default swaps and derivatives, along with lax lending standards. Such issues aren’t playing a part in the recent banking turmoil. 

    Instead, Switzerland’s Credit Suisse was hamstrung by a number of other problems, including a $5.5 billion loss on its dealings with private investment firm Archegos in 2021 and a spying scandal. When its biggest investor, Saudi National Bank, last week declined to put up more money, investors and depositors headed for the exits, paving the way for UBS’ takeover of the bank on Sunday.

    According to the Financial Stability Board, the U.S. banks considered “global systemically important banks” are:

    • JPMorgan Chase
    • Bank of America
    • Citi
    • Goldman Sachs
    • Bank of New York Mellon
    • Morgan Stanley
    • State Street
    • Wells Fargo

    “Very boring banking” but still risky

    Investors cast a more skeptical look at Credit Suisse in the aftermath of SVB’s March 10 collapse, when U.S. regulators took over the regional bank and declared it insolvent. Unlike the 2008 crisis, SVB’s problems stemmed from what Konczal calls “very boring banking, all things considered.”

    SVB was hit by a double-whammy of higher interest rates, which lowered the value of its U.S. government and mortgage bond holdings, and a faster cash-burn rate by its tech-heavy customers due to the slowing economy. With depositors withdrawing money at a faster clip, SVB had to sell its bonds to shore up its capital, but took a $1.8 billion loss on the sale because of the decline in the value of those investments. 

    SVB also had a significantly higher share of uninsured depositors than other banks, which meant that much of their assets wouldn’t be protected by the FDIC’s $250,000 insurance if the bank failed. As a result, spooked depositors rushed to withdraw their funds, creating a classic “run on the bank.” 

    Experts say Congress opened the door to such problems five years ago when it loosened parts of Dodd-Frank, which among other changes forced the nation’s biggest banks to adopt safer lending and investing practices. Under that law, banks with more than $50 billion in assets became subject to stringent requirements including a stress test, which examines whether a bank has enough capital to survive when financial conditions sour. 

    The 2018 law blunting Dodd-Frank lifted that threshold from $50 billion in assets to $250 billion. That meant SVB, with just over $200 billion in assets, didn’t have to undergo a stress test.

    “[T]here would have been increased scrutiny” Konczal said, noting the move to weaken the banking laws. 

    “It certainly was the case that Congress and regulators really did believe that banks in this [midsize] range would have less of a problem and it would be mitigated,” he said.

    “Contagion” risks

    Senator Elizabeth Warren, a Democrat from Massachusetts, introduced a bill on March 14 that would roll back the 2018 law weakening Dodd-Frank. Other lawmakers are proposing an overhaul of FDIC insurance in order to protect a greater share of deposits. 

    Warren noted in a statement that she had warned that rolling back parts of Dodd-Frank would cause banks to “load up on risk to boost their profits and collapse, threatening our entire economy — and that is precisely what happened.”

    Asked if one of the “too big to fail” banks could falter, Konczal noted the banking problems aren’t as bad as in 2008, while adding, “We just don’t know.” 

    “Everyone thought it was fine with when the Fed bailed out Bear Stears, and five months later Lehman [Brothers] failed,” he said.


    Cohn says there’s a “contagion effect” if people lose confidence in banks

    06:03

    Meanwhile, part of the issue impacting the banking industry boils down to something that’s hard to address through regulation: “contagion,” or the potential for depositors’ fears about bank safety to migrate to other institutions, causing more bank runs and additional failures. 

    “Bank runs are a crisis of confidence,” said Gary Cohn, the former top economic adviser in the Trump White House who is now vice chairman of IBM, told CBS News’ “Face the Nation.” 

    He added, “There are thousands of small and regional banks in the United States — this usually doesn’t stop after two [banks].”

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  • FedEx, First Republic, U.S. Steel, XPeng, and More Stock Market Movers

    FedEx, First Republic, U.S. Steel, XPeng, and More Stock Market Movers

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    Stock futures rose Friday as the biggest banks in the U.S. moved to rescue beleaguered First Republic Bank.

    These stocks were poised to make moves Friday: 


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  • New CEO of failed Silicon Valley Bank was once fired from his Charlotte banking job

    New CEO of failed Silicon Valley Bank was once fired from his Charlotte banking job

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    The new CEO of failed Silicon Valley Bank is a familiar name to many in Charlotte’s banking community — Tim Mayopoulos was fired as general counsel of Bank of America in 2008 in the midst of the financial crisis and escorted out of the office by an HR representative.

    The Silicon Valley Bank failure was the second-largest in U.S. history.

    The FDIC closed Silicon Valley Bank on March 10, started a new bank called Silicon Valley Bridge Bank, and named Mayopoulos as CEO on Monday.

    Silicon Valley Bank failed after numerous companies transferred their cash from the bank when it couldn’t raise more capital after a $1.8 billion loss, TheStreet reported Saturday. The huge loss stemmed from a bond investment that was sold since depositors wanted to recoup their cash deposits, according to the financial news site.

    In a message on LinkedIn and the new bank’s website clients Monday, Mayopoulos never mentions his ties to Bank of America. He referred to the job he landed next, noting that he was part of the new leadership at mortgage financing company Fannie Mae after the 2008-09 financial crisis.

    Mayopoulos was CEO of Fannie Mae from 2012 to 2018, he said. He commuted from Charlotte to Fannie Mae headquarters in Washington, D.C., The Charlotte Observer reported in 2014.

    “I am very proud of work we did there to restore the company to profitability and to stabilize the housing finance system in a period of unprecedented challenge,” Mayopoulos wrote in his message.

    Fired by Bank of America

    In testimony on Capitol Hill in 2009, Mayopoulos said he was stunned when Bank of America fired him in December 2008 and told him to leave immediately, The Charlotte Observer reported at the time.

    He was the bank’s top lawyer during its negotiation to buy Merrill Lynch for $50 billion at the height of the financial crisis in September 2008. Mayopoulos gave prepared remarks to a House committee examining the bank’s purchase of Merrill Lynch and the accompanying $20 billion federal loan.

    His termination came in December 2008, nine days after he advised the bank that it didn’t have the grounds to back out of its bid for Merrill Lynch despite that company’s mounting losses, the Observer reported.

    Mayopoulos testified that he was in a meeting on Dec. 10, 2008, planning how to merge the legal departments of Bank of America and Merrill, when his assistant interrupted him.

    An HR representative was waiting outside his office. The rep immediately took his company ID card, company credit card, Blackberry and office keys, and told him he couldn’t take anything with him, Mayopoulos told the committee.

    The HR rep escorted him out to the executive parking garage, and Mayopoulos said he drove home.

    The Moynihan connection

    It wasn’t clear at the time if the advice about Merrill got Mayopoulos fired or if it was an executive drama involving Brian Moynihan, the current CEO of Bank of America, the Observer previously reported.

    In fact, Moynihan came close to leaving the bank in late 2008 and Bank of America even prepared a news release announcing the departure, according to 2010 court filings, the Observer reported at the time.

    Bank of America CEO Brian Moynihan was offered the bank’s general counsel role in 2008, a day before general counsel Tim Mayopoulos was fired from the post, The Charlotte Observer previously reported.
    Bank of America CEO Brian Moynihan was offered the bank’s general counsel role in 2008, a day before general counsel Tim Mayopoulos was fired from the post, The Charlotte Observer previously reported. Diedra Laird FILE PHOTO

    Moynihan, who became CEO in January 2010, likely wouldn’t have gotten the job if he’d left the bank in December 2008, according to the Observer archives. He was head of the investment bank at the time, but would have lost the job to Merrill Lynch CEO John Thain after Bank of America closed on its purchase of Merrill, the Observer reported.

    According to the 2010 court filings, the bank even prepared a draft news release announcing Moynihan’s departure. But after several board members objected, CEO Ken Lewis and another bank executive offered Moynihan the general counsel job. The bank fired Mayopoulos the next day, the Observer reported.

    Romantic relationship headlines

    In 2016, Mayopoulos made headlines of a different sort.

    Fifth Third Bancorp fired its general counsel, a former lawyer for Bank of America, because of her romantic relationship with Mayopoulos, The Wall Street Journal reported at the time.

    Mayopoulos, who was 57 and separated from his wife, disclosed the relationship to Fannie Mae’s compliance and ethics office in March 2016, according to The Wall Street Journal.

    In a statement to the Observer at the time, Fannie Mae said Mayopoulos disclosed the relationship to the company’s office of compliance and ethics, and that its CEO followed the office’s guidance.

    Mayopoulos “has no involvement in Fannie Mae’s relationship with Fifth Third Bank,” according to the statement.

    More about Mayopoulos

    Until recently, Mayopoulos was president of a Silicon Valley-based software firm that provides technology to financial institutions to serve consumer banking customers. He led digital mortgage platform Blend, Reuters reported in 2021.

    “I know how important Silicon Valley Bank has been and continues to be to the success of its clients and the innovation ecosystem,” he wrote on the bank’s website.

    Mayopoulos said the bank was “doing everything we can to rebuild, win back your confidence, and continue supporting the innovation economy. We recognize the past few days have been an extremely challenging time, and we are grateful for your patience.”

    Business editor Adam Bell contributed to this report

    This story was originally published March 15, 2023, 4:53 PM.

    Related stories from Charlotte Observer

    Joe Marusak has been a reporter for The Charlotte Observer since 1989 covering the people, municipalities and major news events of the region, and was a news bureau editor for the paper. He currently reports on breaking news.

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  • Bank of America lands record number of tech patents | Bank Automation News

    Bank of America lands record number of tech patents | Bank Automation News

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    Bank of America was granted a record 608 patents last year by the U.S. Patent and Trademark Office, a 19% rise year over year. Key automation technologies such as AI and machine learning (ML) applications were at the fore, alongside information security and payment end uses, emanating from a diverse global workforce. The bank rose […]

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    Neil Ainger

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  • Bank of America to spend $3.7B on tech development in 2023 | Bank Automation News

    Bank of America to spend $3.7B on tech development in 2023 | Bank Automation News

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    Bank of America is increasing its technology development spend 9% year over year in 2023 as the bank continues to invest in digitization. The $3.1 trillion bank will spend $3.7 billion on technology development in 2023, up from $3.4 billion in 2022, Chief Executive Brian Moynihan said at the Bank of America Securities Financial Services […]

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    Whitney McDonald

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  • Bank of America CEO doesn’t see many signs of a 2023 recession. Here’s why

    Bank of America CEO doesn’t see many signs of a 2023 recession. Here’s why

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    Bank of America CEO Brian Moynihan said Tuesday that the economy hasn’t showed many signs of faltering in 2023, despite recession predictions.

    Bank of America CEO Brian Moynihan said Tuesday that the economy hasn’t showed many signs of faltering in 2023, despite recession predictions.

    dlaird@charlotteobserver.com

    The recession that economists and investors feared in 2022 hasn’t happened yet, Bank of America CEO Brian Moynihan said Tuesday.

    During livestreamed remarks at the Bank of America Securities Financial Services Conference in New York City, the chief executive of the Charlotte-based bank said that so far, he isn’t seeing any signs of a downturn.

    Consumers are still spending, wealthy bank clients are still investing their cash and businesses have yet to see profits drop off, Moynihan said.

    “They’re trying to be careful,” he said of the bank’s commercial customers. “But most of them, honestly, when you ask them are saying ‘I thought I’d be in worse condition right now. I thought I’d be facing more pressures, and things are still fine.’”

    Moynihan’s comments echoed previous public remarks. He’s emphasized that, despite macroeconomic concerns about inflation and rising interest rates, consumers are still pumping money through the economy.

    “Consumers have money, they’re employed, they’re spending and they have a lot of capacity to borrow,” he said. “That is what makes whatever we’re going through different.”

    Last spring, economists warned of an oncoming recession as prices rose and the Federal Reserve increased rates in response.

    But so far, the economy has avoided the crash landing that many feared: unemployment is at historic lows, and Americans aren’t holding on to their cash like they usually do in times of economic uncertainty.

    This month, the U.S. unemployment rate fell to 3.4%, its lowest in more than half a century. And on Tuesday morning, the Labor Department reported that the pace of inflation continued its decline, falling to 6.4%.

    Moynihan noted that, though the economy seems healthy now, a downturn could still be ahead, and firms are wise to prepare for that outcome.

    “They’re sitting and saying ‘I know it’s gotta come. The Fed can’t tighten this aggressively and not cause (a slowdown),” he said. “I understand that.”

    How Bank of America avoids job cuts

    Moynihan also touched on the bank’s headcount.

    During the 13 years that he’s led the bank, Bank of America’s total number of employees has varied greatly, ebbing and flowing between 200,000 and 300,000 workers.

    The bank currently employs about 218,000 workers, Moynihan said.

    Though other major banks, such as Goldman Sachs and Morgan Stanley, have announced major layoffs as the banking sector slowed last year, Moynihan has previously said that he’ll avoid deep job cuts.

    Instead, he said, Bank of America will let headcount shrink naturally through leaving some roles unfilled when workers voluntarily leave the bank.

    Bank of America was still hiring through the end of last year, adding 3,000 employees in the fourth quarter, Moynihan said.

    The bank’s employment in Charlotte has grown as well.

    In 2021, Bank of America had about 16,000 employees in the region. That number has increased to 18,000, the bank confirmed to The Charlotte Observer this month.

    This story was originally published February 14, 2023, 1:39 PM.

    Related stories from Charlotte Observer

    Hannah Lang covers banking, finance and economic equity for The Charlotte Observer. Her work has appeared in The Wall Street Journal, the Triangle Business Journal and the Greensboro News & Record. She studied business journalism at the University of North Carolina at Chapel Hill and grew up in the same town as her alma mater.

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  • Earnings roundup: Tech investments inconsistent amid economic uncertainty | Bank Automation News

    Earnings roundup: Tech investments inconsistent amid economic uncertainty | Bank Automation News

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    Technology spend at banks varied during the fourth quarter of 2022 amid talk of a recession.  The $3 trillion Bank of America saw 8% growth in non-interest expenses in Q4 to $5.1 billion and $1.8 trillion Wells Fargo saw a 5% year-over-year increase in tech spend to $902 million contributing to the bank’s 23% increase […]

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    Brian Stone

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  • Listen: Large banks partner to launch new digital wallet | Bank Automation News

    Listen: Large banks partner to launch new digital wallet | Bank Automation News

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    Bank of America, JPMorgan Chase and Wells Fargo are among seven banks teaming to launch a digital wallet in the second half of the year to rival Apple Pay.  As the new digital wallet is rolled out in North America, customer experience should be at the forefront, as use of digital wallets is already high. […]

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    Brian Stone

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  • Bank of America CEO’s 2022 compensation dips to $30 million, new filing shows

    Bank of America CEO’s 2022 compensation dips to $30 million, new filing shows

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    Bank of America CEO Brian Moynihan had his total compensation for last year fall by $2 million, according to a securities filing from the bank.

    Bank of America CEO Brian Moynihan had his total compensation for last year fall by $2 million, according to a securities filing from the bank.

    dlaird@charlotteobserver.com

    Bank of America CEO Brian Moynihan’s total compensation decreased by 6% for 2022, according to a recent securities filing from the Charlotte-based bank.

    The bank’s board approved $30 million in total compensation for Moynihan last year, compared to $32 million in 2021. The filing didn’t provide a specific reason for the decrease.

    In 2021, Moynihan’s compensation increased by 31% as Bank of America reaped record profits and the stock price soared. But a worsening economic outlook helped drag the bank’s stock back down last year — share prices fell 26% in 2022.

    That decrease “reflect(ed) weakened investor sentiment given geopolitical tensions and recessionary fears,” the filing said.

    On Monday morning, Bank of America’s stock was trading at $36.05.

    Despite the pay dip, the board said in the filing that it acknowledged both the bank’s “continued success” last year and Moynihan’s leadership, particularly in a period of economic uncertainty.

    Moynihan’s pay package for 2022 includes a $1.5 million base salary and $28.5 million in stock awards. Similar to prior years, he didn’t receive a cash bonus, the filing said.

    Moynihan’s compensation over the years

    Moynihan’s compensation, as authorized by the Bank of America board, has doubled since he took over as CEO in 2010. As some stock bonuses depend on meeting performance goals over multiple years, Moynihan’s actual take-home may differ from what the board awarded him.

    Bank of America’s stock price has increased significantly during Moynihan’s tenure. On Dec. 31, 2009, it was trading at $15.06 a share.

    The bank is one of Charlotte’s largest employers, with more than 18,000 workers in the region. It’s also the second-largest bank in the country, with $2.41 trillion in assets.

    This story was originally published February 6, 2023 1:04 PM.

    Related stories from Charlotte Observer

    Hannah Lang covers banking, finance and economic equity for The Charlotte Observer. Her work has appeared in The Wall Street Journal, the Triangle Business Journal and the Greensboro News & Record. She studied business journalism at the University of North Carolina at Chapel Hill and grew up in the same town as her alma mater.

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  • Bank of America CEO Moynihan pay fell to $30 million for 2022

    Bank of America CEO Moynihan pay fell to $30 million for 2022

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    Bank of America CEO Brian Moynihan’s total compensation declined 6.3% to $30 million for his work in 2022, a year in which profit tumbled and the shares sank.

    The board granted Moynihan $1.5 million in salary and $28.5 million in stock-based incentive awards, the Charlotte, North Carolina-based lender said Friday in a filing. A year ago, Moynihan’s compensation was boosted 31% to $32 million as the firm set a record for profitability.

    Brian Moynihan.

    Simon Dawson/Bloomberg

    The pay package follows an industrywide focus on compensation and other expenses amid a slump in dealmaking and concern about the impact a potential recession would have on Wall Street revenue.

    Bank of America is seeking to reward its best employees while keeping a lid on costs. The firm has already been forced to scale back on hiring plans, even as it added headcount in the fourth quarter. Net income in 2022 fell to $27.5 billion from a record $32 billion a year earlier.

    This year, the firm is awarding a pool of restricted stock to employees who earn up to $500,000 to retain workers. It is the sixth year the bank has paid such awards, which now total more than $4 billion.

    The bank’s shares plunged almost 26% in 2022. The stock has rebounded about 10% since then, to $36.43 at the close of regular trading in New York Friday.
    Moynihan, 63, was promoted to CEO in 2010 in the wake of the global financial crisis, and has steered the lender through the pandemic. He has signaled his interest in staying on for years to come.

    Other U.S. finance companies have turned to layoffs, with executives touting the need to cut costs in a challenging economic environment. That’s caused some bank leaders to take a hit to their pay.

    Goldman Sachs Group CEO David Solomon’s compensation for 2022 fell 30% to $25 million, while Morgan Stanley’s James Gorman got a 10% pay cut to $31.5 million. In contrast, JPMorgan Chase held Jamie Dimon’s pay steady at $34.5 million.

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  • Bank of America, Citi, Credit Suisse and JPMorgan launch loan platform | Bank Automation News

    Bank of America, Citi, Credit Suisse and JPMorgan launch loan platform | Bank Automation News

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    Bank of America, Citi, Credit Suisse and JPMorgan have launched a syndicated loan platform solution that captures bank data in real time. The new platform, Versana, aggregates and normalizes data from member banks to create straight-through processing in the $5 trillion syndicated loan market, Versana Chief Executive Cynthia Sachs told Bank Automation News. Nearly five […]

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    Whitney McDonald

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  • Zelle money transfer problems fixed at Bank of America. Customers were fuming

    Zelle money transfer problems fixed at Bank of America. Customers were fuming

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    Bank of America notified customers Wednesday of possible delays for transactions made via digital payment network Zelle.

    Bank of America notified customers Wednesday of possible delays for transactions made via digital payment network Zelle.

    Bloomberg

    Bank of America experienced delays in online transactions conducted via Zelle for much of the day Wednesday, but those problems were resolved by the afternoon, the bank said.

    On outage tracker DownDetector.com, irate customers reported missing funds and unexpected negative balances due to problems with the digital payment network.

    “Zelle transactions made between January 14th and January 17th may be delayed in occurring and posting to accounts as requested,” the Charlotte-based bank said in an online notice, displayed when customers log into their bank accounts on Wednesday. “Transfers will be completed and will appear in your account activity and balances as soon as possible.

    “We apologize for any delay or inconvenience.”

    Bank of America declined to say what caused the outage, when asked by The Charlotte Observer.

    The initial delay surprised account holders, many of whom took to Twitter and other social media to air their grievances. Some said the delay had caused their bank account to slip into the red.

    “So cool how @BankofAmerica magically disappeared a large Zelle transaction that HAD ALREADY POSTED and I had used to pay bills,” one user posted. “Now I’m extremely in debt in my checking and I can’t get ahold of them. Unbelievable.”

    Zelle users frustrated with delays

    Customer reports of outages at Bank of America spiked on Wednesday morning, according to Down Detector.

    “I woke up this morning to a negative balance. There is no way to speak to a customer service agent,” one user commented on the site. “This problem needs to be fixed immediately so (I) can have access to my funds!”

    Another user wrote that she’d seen transferred funds disappear after using them to pay bills. She now has those funds back.

    “(But) unfortunately 3 payments that went out yesterday after Zelle was in there (Car Payment, Car Insurance and Cell phone/Internet) all have been returned,” the user wrote. “This is not good. Now I have to call all these places and explain.”

    Zelle1.jpg
    Zelle is a peer-to-peer payment network similar to PayPal or Venmo that lets users send money from their online accounts to people at different banks.

    What is Zelle?

    Zelle is a peer-to-peer payment network similar to PayPal or Venmo. It allows users to digitally send money from their account to users at different banks.

    Created in 2017, the network is operated by Early Warning Services LLC, a company co-owned by seven banks: Bank of America, Wells Fargo, JP Morgan Chase, Truist, U.S. Bank, PNC and Capital One. But many other banks use Zelle — a total of more than 1,700.

    Zelle is now the country’s most widely used money transfer service, with more than double Venmo’s payment volumes, MarketWatch reported in October.

    Unlike Venmo, CashApp or other similar services, Zelle transfers money instantaneously from bank account to bank account with no entity in between.

    Zelle controversies and problems

    The payment service also has been the subject of heightened scrutiny over the last several months, with legal advocates and lawmakers pointing to growing rates of fraud on the app.

    In a Senate banking committee hearing in September, Sen. Elizabeth Warren chided bank executives for not responding to her request for data on the number of fraudulent Zelle transactions reported.

    “You built the system, you profit from every transaction on the system and you tell people that it is safe. But when someone is defrauded, you claim that’s the customer’s problem,” the Massachusetts Democrat told the CEOs of America’s largest banks during the hearing.

    Warren has continued her criticism of Zelle, tweeting as recently as Tuesday that she would continue to press banks on the issue.

    “Zelle is a money-making bonanza for sophisticated scammers and fraudsters,” the senator wrote. “The big banks that own and operate the platform have a lot more work to do to make victims whole and protect consumers from future harm — so I’m going to stay on it.”

    In November, Bank of America was the subject of a federal lawsuit claiming it marketed Zelle services as easy, safe and secure in large part because it was “backed by banks.”

    Instead, the suit argued, Zelle comes with a high risk of fraud for consumers and little chance of being paid back by the bank if customers get scammed.

    Capital One and TD Bank have faced similar legal challenges regarding their use of the payment network. Both suits said the banks marketed Zelle as safe without sufficiently warning customers about fraud risks.

    And late last year, The New York Times reported that the banks behind Zelle had prepared a major rule change in 2023 that would compensate more customers who fall victim to scams. That would reverse the current policy which often sticks account holders with such losses, the Times reported.

    This story was originally published January 18, 2023 11:48 AM.

    Related stories from Charlotte Observer

    Hannah Lang covers banking, finance and economic equity for The Charlotte Observer. Her work has appeared in The Wall Street Journal, the Triangle Business Journal and the Greensboro News & Record. She studied business journalism at the University of North Carolina at Chapel Hill and grew up in the same town as her alma mater.

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  • Alibaba, XPeng, Goldman Sachs, and More Stock Market Movers Tuesday

    Alibaba, XPeng, Goldman Sachs, and More Stock Market Movers Tuesday

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  • JPMorgan, BofA show gains in headcount as Wells Fargo’s drops | Bank Automation News

    JPMorgan, BofA show gains in headcount as Wells Fargo’s drops | Bank Automation News

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    Despite the layoffs across the finance industry, there were no signs of a staffing pullback in JPMorgan Chase & Co’s or Bank of America Corp.’s fourth-quarter results. JPMorgan’s headcount rose 2% to 293,723 from 288,474 last quarter, the company said in its earnings release Friday. This is up 8% from 271,025 a year earlier. Overall […]

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  • Bank of America continues talent, tech investments | Bank Automation News

    Bank of America continues talent, tech investments | Bank Automation News

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    Bank of America continued to invest in technology and people during its fourth quarter amid global economic uncertainty.  WHY IT MATTERS: The $3 trillion bank’s Q4 non-interest expenses rose 8% year over year to $5.1 billion, “primarily driven by investments in technology and employees, including hiring, higher costs from return to work, and client engagement,” […]

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    Brian Stone

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  • 5 Questions with … Bank of America SVP Jorge Camargo | Bank Automation News

    5 Questions with … Bank of America SVP Jorge Camargo | Bank Automation News

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    Bank of America Senior Vice President Jorge Camargo is focused on delivering a high-tech, high-touch strategy to improve customer experiences. 

    The $3.1 trillion bank continues to invest in both tech talent and in the bank’s virtual assistant, Erica — an effort that Camargo has led. 

    Bank Automation News recently caught up with Camargo to discuss Erica and the bank’s digital strategy heading into 2023. What follows is an edited version of that conversation. 

    Bank Automation News: What is Bank of America’s innovation strategy for 2023?

    Jorge Camargo, SVP at Bank of America

    Jorge Camargo: Understanding that the 2023 economic outlook is uncertain, it is crucial that financial institutions offer clients individualized banking solutions that evolve with their needs and lifestyle. These solutions should be personalized to each client and continue to change and evolve as their priorities do. We will continue investment in AI and automation in 2023. As adoption and engagement with Erica and other digital capabilities grows, we will continue to look at clients’ interactions and overall financial needs based on their current use to help inform our investments in new digital offerings. 

    BAN: How did AI enhancements improve Erica in 2022?

    JC: Bank of America continues to expand and refine Erica’s capabilities to provide clients further insights and guidance on optimizing cash flow, managing debt, monitoring transactions, capitalizing on savings opportunities and balancing competing priorities to reach critical financial goals. In September 2022, we implemented Mobile Servicing Chat by Erica to connect clients with representatives to answer more complex servicing questions live, with more than 170,000 chats having already taken place.

    We also integrated Erica’s capabilities further across all areas of our business, including the launch of Erica for Benefits online and the expansion of Erica’s expertise to include retirement-planning advice. We’re continuously enhancing Erica’s abilities; the latest example includes recognitions of many of the common searches we see on our online banking website. 

    BAN: Are automation improvements on the horizon for Erica?

    JC: Our continued investment in Erica’s AI-powered capabilities enables us to quickly respond to voice, text chat, or on-screen interactions from clients who need assistance with financial transactions, while proactively delivering personalized insights and advice at key moments. Erica offers unique interactive insights on how to save money by paying down credit cards or notifying clients when recurring charges such as cell phone bills or subscriptions increase unexpectedly.  

    We continue to refine and automate our tuning process to ensure Erica continues to become smarter and the answers provided remain timely and relevant to our clients. Tuning is a continuous monitoring and retraining process that our team conducts in the background to guarantee Erica remains a state-of-the-art financial assistant. 

    BAN: How does the bank choose which upgrades to make for Erica?

    JC: We’ve been on a journey of increasing Erica’s capabilities to reach all sectors of a client’s banking experience. Our team continuously reviews Erica client interactions and labels them to understand client needs and requests. Labeling is the process of mapping a client’s question or request to the resulting action Erica will perform. If any issues or opportunities for improvement are identified during the labeling process, our team uses those learnings to re-train the Erica AI model. This process is repeated thousands of times per year to ensure Erica continues to become smarter.  

    BAN: What new tech is on your radar for 2023?

    JC: Bank of America invests over $3 billion on new technology initiatives each year. We are focused on being open, flexible and fast as we invest in state-of-the-art digital banking technology to help our clients easily and securely manage their finances. We’re always looking at innovations in technology and AI specifically that help to drive further automation at scale and deliver a safe and seamless client experience while keeping them in control of their information.  

    Applying data, AI and business intelligence to create tailored experiences with leading capabilities and relevant and timely information that empower our clients is at the center of everything we do. At Bank of America, we are dedicated to continuously improving our digital offerings, as well as listening to client feedback and data analytics to guide what’s working and how we can better our services. 

    Bank Automation Summit US 2023, taking place March 2-3 in Charlotte, is a crucial event on automation and automation technology in banking. Learn more and register for Bank Automation Summit US 2023.

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    Brian Stone

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  • Need some financial advice? A new Bank of America program will help you for free

    Need some financial advice? A new Bank of America program will help you for free

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    Bank of America announced Tuesday that it will offer no-cost financial counseling to customers in 17 cities, starting next year. That’ll include locations in Charlotte.

    Bank of America announced Tuesday that it will offer no-cost financial counseling to customers in 17 cities, starting next year. That’ll include locations in Charlotte.

    jvorhees@macon.com

    If you’re looking to pay down debt, raise your credit score or reach a savings goal in the new year, you can find some free professional help at a local Bank of America branch starting next month.

    The Charlotte-based bank announced Tuesday that it’s partnering with Operation HOPE, a financial education nonprofit, to offer no-cost financial counseling to customers in 180 bank branches across the country. That’ll include locations in Charlotte and 16 other cities across the U.S., according to a news release from the bank.

    Charlotte will be the only city in the Carolinas to offer the counseling.

    The program is open to all customers but will be primarily based in branches in low- to moderate- income communities, said Christine Channels, Bank of America’s head of community banking.

    “There’s a real need in these communities for more financial literacy and more counseling when it comes to financial goals,” Channels said. “It also helps with consumers that may have had some financial damage, particularly over the last few years with all of the things we’ve seen through the pandemic, like job losses.”

    Through the program, bank branch employees can refer customers to Operation HOPE’s financial coaches, who can provide free monthly counseling sessions focused on credit and money management. Customers can access sessions in English and Spanish at most locations.

    Bank of America launched the program at four branches in Atlanta and Los Angeles, according to the news release. At those centers, participating customers raised their FICO scores by 21 points and increased their yearly savings by $4,313 on average, the bank said.

    “By having one-on-one coaching, being able to meet every month and talk about your financial goals… It’s really created that accountability that has made a significant difference in consumers’ lives,” Channels said.

    Bank of America plans to continue expanding the program to more cities and branches, she added. “We’re looking for centrally located centers that can cover the most people where we see the direct need.”

    Customers who are interested in the program can ask an employee at their local branch about a referral.

    ’They all fit together’

    The free financial counseling program is the second equity-focused initiative that Bank of America has announced in the last several months.

    In September, the bank announced it was testing a new program that offers home loans with no down payments and no closing costs to first-time homebuyers in Black and Latino communities. It’s available in five cities, including in Charlotte.

    “They all fit together,” Channels said. “We know literacy is important, access to products and services is important, (and so is) access to credit, jobs and capital.”

    Related stories from Charlotte Observer

    Hannah Lang covers banking, finance and economic equity for The Charlotte Observer. Her work has appeared in The Wall Street Journal, the Triangle Business Journal and the Greensboro News & Record. She studied business journalism at the University of North Carolina at Chapel Hill and grew up in the same town as her alma mater.

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  • Two LI nonprofits to get $200K each from Bank of America | Long Island Business News

    Two LI nonprofits to get $200K each from Bank of America | Long Island Business News

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    Bank of America has named The Safe Center and Wyandanch Homes and Property Development Corp. as its 2022 Neighborhood Builders. 

    Each organization will receive a $200,000 grant along with leadership training for the executive director and an emerging leader on topics that include increasing financial sustainability, human capital management and strategic storytelling. 

    The BOA Neighborhood Builders program, which has already assisted 34 organizations on Long Island, is designed to help them expand and improve their services, according to a company statement. 

    “Long Island’s nonprofits are vital to filling gaps in basic needs and advancing equity on Long Island,” Marc Perez, president of Bank of America Long Island, said in the statement. “The Safe Center and Wyandanch Homes and Property Development Corporation help some of the most vulnerable people in our communities, including those experiencing abuse, violence, and homelessness, with comprehensive support. I look forward to seeing them build capacity and continue to thrive as Neighborhood Builders.” 

    The Safe Center, based in Bethpage, supports survivors of domestic abuse, child abuse, and sexual violence with a wide range of services and resources including crisis intervention, advocacy and case management, mental health counseling, legal advocacy and representation, safe housing and education programs. 

    Wyandanch Homes and Property Development Corporation provides affordable rental housing in its 27 houses for homeless, low-income families in Suffolk County, as well as supportive services to help program participants establish economic self-sufficiency. It will use its grant funding to establish a pilot program that addresses barriers to employment for low-income Long Islanders such as career training, transportation, and access to childcare. 

    On Long Island, Bank of America has invested more than $7 million to local organizations through its Neighborhood Builders program since 2005. The invitation-only program is highly competitive, and organizations are selected by a committee comprised of community leaders and past Neighborhood Builders. 

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    David Winzelberg

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  • Bank of America CEO says the latest jobs report supports his prediction of a ‘mild’ recession

    Bank of America CEO says the latest jobs report supports his prediction of a ‘mild’ recession

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    Bank of America CEO Brian Moynihan is sticking to his earlier predictions that a U.S. recession, if it comes, won’t be as bad as people fear.

    “How could you have an unemployment-less recession?” Moynihan asked on CBS News’s Face the Nation program on Sunday, citing the 263,000 new jobs reported in the U.S. jobs report on Friday.

    The Bank of America CEO on Sunday said he expects the U.S. economy to contract by “just 1%” for the first three quarters of 2023, then return to positive growth. “This is a more mild recession,” Moynihan said. 

    Moynihan has been more optimistic about the U.S. economy than some of his peers. Last week, the Bank of America CEO predicted a mild downturn on CNN, quipping “hurricane season is now closed.” (Moynihan was referring to a June comment from JPMorgan CEO Jamie Dimon that the U.S. economy was facing a “hurricane”)

    In June, Bank of America’s incoming head of U.S. economics forecast that the U.S. might see a mild recession by the end of 2022. But strong consumer spending in September led Bank of America’s research team to move their recession forecast to 2023. “They keep pushing it out,” Moynihan joked last month at the Fortune CEO Initiative conference.

    Moynihan’s more upbeat take on the U.S.’s economic future contrasts sharply to other dire forecasts.

    In October, Nouriel Roubini, the New York University professor often dubbed “Dr. Doom” for his predictions about the 2007 housing crash, said he expects the U.S. to face a “long and ugly” recession. 

    Last week, Mohamed El-Erian, chief economic advisor for Allianz, called out banks predicting a “short and shallow” recession in an op-ed for the Financial Times. El-Erian says he worries that they risk “a repeat of the analytical and behavioral traps that featured in last year’s ill-fated inflation call.”

    A June survey from the Financial Times reported that two-thirds of U.S. economists believed a recession would hit next year. CEOs are also worried, with 98% of corporate leaders preparing for a recession over the next 12-18 months, according to an October survey from the Conference Board.

    Yet on Sunday, Moynihan defended his more optimistic view by pointing to the U.S.’s strong performance amid Federal Reserve interest rate hikes. 

    “The belief was when the Fed started raising rates that there would be an immediate snap to the economy,” Moynihan said. “That didn’t happen.” 

    Other banks are also reconsidering the possibility of a U.S. recession, thanks to better-than-expected economic data. Both Goldman Sachs and Morgan Stanely forecast in November that the U.S. may narrowly escape a recession altogether.

    The Bank of America CEO did point to some negative indicators, like a weakening housing market and slowing consumer spending. But Moynihan says the wobbles prove the U.S. economy is becoming more sustainable.

    Declining job openings and turnover, in particular, are not good for individual jobseekers, Moynihan says, but they are “actually good signs for the economy in terms of it starting to get into a better situation that it can grow at a more normalized rate.” 

    Bank of America economists predict that unemployment will increase to 5.5% by next year, according a research note published last week. People losing their jobs is “a horrible thing to contemplate,” Moynihan said on Sunday, but the U.S. has experienced that rate of joblessness before. Prior to the COVID-19 pandemic, the U.S. most recently recorded a 5.5% unemployment rate in May 2015.

    “We didn’t feel horrible then,” Moynihan said.

    Our new weekly Impact Report newsletter will examine how ESG news and trends are shaping the roles and responsibilities of today’s executives—and how they can best navigate those challenges. Subscribe here.

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    Nicholas Gordon

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  • Bank of America: Recession Will Ravish Markets in Early 2023

    Bank of America: Recession Will Ravish Markets in Early 2023

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    • Bank of America economists expect the US to slip into a recession in the first quarter of 2023.
    • That will become the dominant story for markets next year, the bank said.
    • The S&P 500 could plunge 24% from its current level by the end of the year, strategists warned.

    This story originally appeared on Business Insider.


    Spencer Platt/Getty Images via Business Insider

    A recession next year will trigger a 24% sell-off in the S&P 500, Bank of America warned Wednesday.

    Markets will be ravaged by a recession next year, with the benchmark US stock index potentially falling 24% from its current level, Bank of America has said.

    The bank’s base case is that the US enters a severe and sustained downturn in the first quarter of the year, when its economists expect growth to fall by 0.4%.

    That would weigh on stocks, as companies would be forced to cut their earnings targets, they said in their 2023 outlook published recently.

    “We think the market could drop as low as 3,000 based on a panoply of indicators, given a host of risks we face as payback continues and a recession unfolds,” Savita Subramanian, the bank’s head of US equity strategy, said.

    Hitting that 3,000 level would represent a 24% plunge from the S&P 500‘s Tuesday close of 3,958.

    This year, there’s been a process of payback for the boost markets have had from decades of low interest rates and stimulus, both fiscal and corporate, Subramanian said.

    “The bad news is, in 2023, the process of unwinding easy money could start to impact the economy,” she said.

    And it’s not just a recession that will rattle markets next year, according to Bank of America. Rising interest rates, red-hot inflation, war in Ukraine and the environmental crisis will also carry on spooking investors.

    “The biggest rate shock in history, the most aggressive hiking cycle, the biggest inflationary pressure in 40+ years, rising recession fears, wartime and ongoing geopolitical risks, urgency building around carbon emission reduction suggest macro will loom large in 2023,” the team led by Subramanian said.

    All these factors played a key role in the stock selloff that has seen the S&P 500 plunge 17% in 2022, they noted.

    Bank of America’s most likely investment outlook sees the S&P 500 creep up just 1% by the end of 2023, for a target of 4,000 points, with significant volatility coming before that point as the downturn rattles investors’ confidence.

    Subramanian’s team expects the S&P 500 to bottom out at some point in the first half of next year, because stocks tend to trough six months before the end of a recession – which means there could be buying opportunities soon.

    “The market typically bottoms six months before the end of a recession, so buy in the first half based on our economists forecast of the recession ending by the third quarter of 2023,” they said.

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    George Glover

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