MSUFCU chatbots equal to 21 FT employees, $735,000 estimated salaries | Bank Automation News

Michigan State University Federal Credit Union saves 2,000 employees hours each month via its AI-driven, internal chatbot Gene. The $7.3 billion, East Lansing, Mich.-based credit union launched its internal bot Gene through its innovation lab, which was stood up in 2021, Ami Iceman-Haueter, chief research and digital experience officer at MSUFCU, said Friday at the […]