ING gen-AI chatbot pilot | Bank Automation News

ING is running a generative AI-driven chatbot pilot in the Netherlands before it scales the technology.  The pilot funnels only 2.5% of clients’ chats into its gen AI chatbot, Chief Analytics Officer Bahadir Yilmaz told Bank Automation News at the recent Money2020 Europe event in Amsterdam. Queries sent to the chatbot are selected at random […]