Throughout 2025 lenders deployed AI within their workflows, loan servicing and customer experience, and those efforts are expected to expand in the new year. Financial institutions across the board are planning to deploy AI tech deeper into their lending processes…
Read more Future look: 5 lenders deploying AI in 2026In 2025, financial institutions turned pilots into reality with the implementation of generative AI in efforts that are producing tangible returns. FIs are reporting business benefits from the deployment of gen AI, according to Google Cloud’s Sept. 29 released “The ROI…
Read more Banks move gen AI from pilot to profit as coding gains deliver ROIING Bank is planning to deploy agentic AI in its lending processes. “In retail, we already use traditional machine learning to approve loans in an instant way,” Marco Li…
Read more ING to deploy agentic AI for mortgage lendingING Bank is blending traditional machine learning with generative AI to boost efficiencies as it innovates with customer needs in mind. “We have to pick and choose domains…
Read more ING ups software development productivity by 20% with gen AI codingING Bank is developing and deploying generative AI solutions within most areas of its business to streamline consumer and backend operations. “We are a bank that is…
Read more ING lists 4 gen AI use casesDaniele Tonella was named ING’s chief technology officer July 29, succeeding interim CTO Marnix van Stiphout. His appointment is effective Aug. 5. Tonella previously served at group chief…
Read more Daniele Tonella named ING CTO | Bank Automation NewsING is running a generative AI-driven chatbot pilot in the Netherlands before it scales the technology. The pilot funnels only 2.5% of clients’ chats into its gen AI…
Read more ING gen-AI chatbot pilot | Bank Automation NewsING Bank is improving its digital capabilities and offerings as it posted growing mobile banking adoption in the first quarter. The bank is prioritizing delivering “a superior customized…
Read more ING launches 3 digital features in Q1 | Bank Automation NewsING Bank is moving its operations to the cloud for scalability, efficiency and security. The $967 billion bank’s operations are 65% on a private cloud, Marco Eijsackers, head…
Read more Inside ING’s hybrid, multi-cloud strategy | Bank Automation NewsING Bank’s Marco Eijsackers, is head of CIO office, where he is focused on developing and deploying emerging technologies within the $967 billion bank’s operations. The Amsterdam-based ING…
Read more 5 questions with … ING’s Marco Eijsackers | Bank Automation NewsLONDON — ING Bank saw increased adoption of its video-based customer service options in 2023, specifically for mortgage applications. “Almost 50% of customers use digital channels for purchasing…
Read more 60% of ING’s mortgage applications are video based | Bank Automation NewsING Bank invested in its digital infrastructure in 2023 and expects to reap the benefits of those tech advancements in 2024 as the bank plans to spend less…
Read more ING Bank invests in digital infrastructure in 2023 | Bank Automation NewsNetherlands-based ING Bank has identified AI and analytics as a critical priority as digital usership ticked up in the third quarter. The $967 billion bank is looking to…
Read more ING explores gen AI for coding, CX | Bank Automation NewsLONDON – Banks continue to grapple with idea of buy vs. build, but partnerships with fintechs allow the entities teach each other about innovation and customer experience. “Banks…
Read more 3 keys to successful fintech-bank collaboration, CX | Bank Automation News
