An Australian woman splurges on several items during Bath & Body Works’ online sale. However, she instantly has a plethora of issues with the order. Her final straw was when some of her items didn’t show up after weeks of waiting.
TikToker Abbey Coquillon (@abbeysworld) says she placed an order in late December for two full-priced items and two heavily discounted items. While she received a confirmation email instantly, she realizes a week later that she hadn’t seen a shipment email and reaches out to Bath & Body Works.
“They said they were having high demand and it was taking a while,” she explains in the video with over 18,000 views. Then, another two weeks go by without any word on her order.
“I had to email them again. They’re like, ‘Rest assured, your order is with us and it will get sent out soon,”” Coquillon recounts.
Did she eventually receive her order?
She finally received her order more than three and a half weeks later, which took way longer than she expected. But she can’t believe what she sees when she opens the box.
“It was only two items. Where’s the rest of my order?” Coquillon says. She reaches out to the brand again and it informs her that some of her order items were out of stock. It offers her a refund on the items that didn’t come.
“I never got an email or anything to say that something was out of stock,” she continues, noting that the delivery email listed all of the items in her original order.
Coquillon notes that the missing items were the discounted ones.
“So, I paid full price for no [expletive] reason,” she laments. “Is that not like scamming lowkey?” Her total refund was around $8.
In the caption, she writes, “And I tried to explain this and I just got a bot response…. Guys I feel like this is a rip off?? At least TERRIBLE communication on their part.”
According to Bath & Body Works’ Australian site, the brand assures customers that items may be sent in multiple orders. However, it suggests that it would send multiple tracking numbers in this case.
Have other customers had issues with Bath & Body Works orders?
Other Bath & Body Works customers report repeated issues with trying to get all the items in their online orders on social media.
One shopper on the r/bathandbodyworks subreddit placed two consecutive orders in 2024, both of which were missing some of the items despite being “charged for the full order.”
“I feel like bath and body works has scammed me. I ordered 8 of the same gift set to give to friends and 3 lip products. And for some reason only 1 of the sets and 2 of the lip products arrived,” they explain. “I placed another order. But for some reason again only one set arrived.”
Another shares a similar experience. They comment, “Same thing happened to me ,I ordered 17 items during the $5.95 one wick candle sale and only received 6 items ,customer service rep reordered what was missing but when the new package arrived out of the 11 products I was still missing 5 items.”
“This same thing has happened to me on my last several orders. I was shorted 6/10 candles from the candle day sale. I am so disappointed,” a third commenter adds.
Her viewers have the same problem, too
In the comments of Coquillon’s video, other customers share more recent frustrations with the brand. Some suggest reporting Bath & Body Works to “fair trading.”
“I ordered on the 28th of December. It arrived today and I’m missing an item so I’ve had to email them today,” one comments.
“Girl same, so I ordered on the 24th 4x body sprays, 1x lip balm, 1x hand cream & one lavender spray got everything BUT the sprays,” another writes, saying that they also never received a refund promised by Bath & Body Works after calling customer service.
A third says she no longer shops at Bath & Body Works for the same reason. “Everytime I’ve done a order it’s taken forever to ship and had the same issue with things being ‘out of stock’ but they don’t say anything,” she says.
@abbeysworld And I tried to explain this and I just got a bot response…. Guys I feel like this is a rip off?? At least TERRIBLE communication on their part
The Mary Sue reached out to Coquillon via Instagram and TikTok direct message and to Bath & Body Works via email for further comment.
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Rebekah Harding
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