A viewer retrieved over $350 from eBay after unsuccessful attempts to contact support.
SACRAMENTO, Calif. — 10 On Your Side helped a viewer get the hundreds of dollars he was owed after selling items on eBay.
Viewer Kenneth Wilson sent 10 On Your Side an email message.
“I recently decided to sell an item on eBay,” said Wilson. “I sold the item and have yet to be paid by eBay. It says it’s on hold even though the item has been delivered as of January 12, 2026.”
And that’s not all. Wilson tells us he couldn’t reach anyone at the company.
“You call the phone number and it says Hi. You have reached eBay. If you would like to speak to a team member press one. As soon as you press one it says nobody is available. Goodbye,” said Wilson.
So we contacted eBay and within 48 hours they responded with an apology
“Thank you for contacting eBay regarding your viewer and our member, Kenneth Wilson,” said an eBay representative. “I recognize the concern this causes, especially since he has been unsuccessful in reaching us. Please accept my apologies for the frustration this has caused; I am happy to assist. Because Kenneth sells infrequently, our Funds Availability policy applies. In these cases, funds are typically held until three days after delivery is confirmed. This policy is designed to encourage bestselling practices such as timely shipping, and ensures funds are available should a buyer open a dispute for a missing or “not as described” item. In Kenneth’s case, the order was marked as shipped, but since tracking was not provided, the system could not automatically confirm delivery or release the payment. However, as a courtesy, after verifying that the buyer left positive feedback we have manually released the funds. Thank you for advocating for Kenneth. We appreciate the opportunity to resolve this.”
Wilson says he’s happy to have the more than $350 he’d been waiting for.
“And they did it expeditiously. I woke up. I got an email and thanks to you responding to them and talking to them they let me know that they had talked to you,” said Wilson. “And needless to say I did get my funds and they expedited it. I got an email from my bank that said it was in there so I appreciate you and channel 10.”
And ABC10 is here to help. Do you have a problem and don’t know where else to turn? Email us at onyourside@abc10. com.
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