ReportWire

Tag: water utility

  • Opinion: Heat pumps cut costs and pollution. So why isn’t it easier to install one in California?

    Opinion: Heat pumps cut costs and pollution. So why isn’t it easier to install one in California?

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    The nation’s electric utilities have voiced overwhelming support for reducing carbon emissions. Eighty percent of U.S. electricity customers are served by a utility with a 100% carbon-reduction target, according to the Smart Electric Power Alliance, and utility executives have touted their sustainability plans at the U.N. Climate Conference, Davos and beyond.

    So why is it so hard to get help switching to a climate-friendly heat pump?

    Marvels of modern engineering, heat pumps provide heating and cooling by transferring warm or cold air into or out of a home, eliminating the need to generate heat. They have been shown to substantially slash consumer heating costs and cut greenhouse gas emissions up to 50%.

    Like so many other Americans who helped fuel a residential construction boom following the onset of the pandemic, I recently embarked on a wholesale remodel of my home in the Bay Area. Unlike most of my fellow remodelers, I make my living analyzing trends in customer experience with the nation’s electric, gas and water utilities. As an energy nerd, I saw the project as a chance to delve into the various incentives that the utilities have been promoting to facilitate my conversion from a gas-fired furnace to an electric heat pump.

    What I found was a tangle of red tape, well-meaning but tragically ill-informed customer service representatives, and hours upon hours of filing forms, chasing down obscure information and questioning contractors — all in a quixotic quest to claim my local, state and federal rebates.

    Heat pumps loom large as a component of electric utility sustainability initiatives. The Biden administration recently announced that $63 million in Inflation Reduction Act funding would be used to spur domestic manufacturing of heat pumps, and local, state and federal incentives have been deployed in most jurisdictions nationwide to encourage consumers to make the switch.

    At the federal level, consumers are eligible for a tax credit that covers 30% of the cost of buying and installing a heat pump, up to a maximum of $2,000 per year. The TECH Clean California program offers incentives to contractors to install heat pumps, and the Los Angeles Department of Water & Power and other utilities offer rebates and other benefits. In Marin County, where I live, state, county and local incentives promised to bring the total rebate on my project to almost $5,000.

    That prospect, along with the long-term value of increased efficiency, was enough to persuade me to take the plunge on a system that was a bit more expensive than a comparable gas furnace. Moreover, my extensive research on the subject was enough to overcome widespread misconceptions about the technology and its ability to comfortably heat and cool my home.

    The good news is that my heat pump works wonderfully! It’s so good that I’ve started recommending one to my friends and neighbors. It isn’t loud or dry like traditional heat; it’s even and smooth. The system allowed much more flexibility in our construction and design. And, best of all, I now have central cooling for the first time.

    Unfortunately, I’ve also put hours of work into chasing rebates I still haven’t received.

    Ironically, the easiest part of the process was applying for a federal rebate through the Internal Revenue Service. When the IRS sets the benchmark for customer service, you know you have a problem.

    Among the challenges I faced were an hour-plus conversation with a friendly Pacific Gas & Electric Co. representative who knew absolutely nothing about heat pump programs; an apologetic county official who informed me that I would need to fill out a commercial form even though my project was residential because “that’s the way the paperwork is written”; and even a request to provide detailed photos of my old gas furnace — the one that had already been removed — to prove I had made the switch.

    Fortunately, because I was documenting the process partly for my own education, I had those photos and welcomed the opportunity to find all the hurdles consumers face. But will typical consumers — those who don’t spend their workdays analyzing the minutiae of utility customer experience — even bother to deal with this craziness? Probably not.

    Perhaps that has something to do with the widespread customer apathy toward electric utility sustainability efforts. J.D. Power’s most recent study of this topic found that just 19% of customers were even aware of their utility’s carbon reduction initiatives.

    We’re living in an era of amazing technological innovation, and we have public policies designed to catalyze consumer adoption of these breakthroughs. But if the same old bureaucratic hurdles stand in the way of access to those programs, no one wins.

    There is a huge opportunity here for innovative utilities to take the lead on improving not only our policies but also the mechanisms that make them work. As a utilities industry professional, I’m optimistic that our leaders will take up this cause. As a consumer, I just hope I eventually get my rebate.

    Andrew Heath is the vice president of utilities intelligence at J.D. Power.

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    Andrew Heath

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  • Opinion: California has to conserve water. Why is Sacramento dragging its heels?

    Opinion: California has to conserve water. Why is Sacramento dragging its heels?

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    On the heels of two wet winters, it’s easy to forget how close some parts of California came to running out of water a few short years ago. But this climate amnesia will not help us prepare for the next inevitable drought. Since before the state’s founding, the boom-and-bust of drought and flood have shaped our landscapes. In this era of climate change, weather extremes are becoming more common and more severe.

    The robust water supply of the 20th century is no longer reliable. California recently agreed to cut water imports from the Colorado River by 10% not out of altruism, but because we must. The Department of Water Resources projects that the Sierra snowpack — a major source of water for farms and cities — could be reduced by as much as 65% by the end of the century. More immediately, California’s water supply is projected to decrease by 10% as early as 2040. Now is the time to prepare for a drier, less predictable future.

    That’s why we spent nearly two years crafting legislation designed to do just that. We developed and shepherded the passage of two water conservation bills, Senate Bill 606 and Assembly Bill 1668, back in 2018. That legislation established a framework for creating long-term water-use efficiency standards for urban water suppliers that would govern indoor use, allowable water loss and outdoor use. The State Water Resources Control Board was charged with crafting the standards, working with the Department of Water Resources, businesses, environmental advocates and water utilities.

    The process has required compromise all around. The standards for indoor use and allowable water loss were hammered out by 2023, but there has been a delay in finalizing the outdoor-use efficiency standards.

    In large part because of that delay, the water board is about to trample the hard-won work that’s been done so far by allowing water utilities until 2035 or later to implement meaningful reductions. Under the current proposal, according to the board’s “provisional data,” 72% of Californians won’t have to save any additional water for another 10 years. But climate change isn’t waiting another decade to deepen its impacts. We need to stretch every drop from years when we get enough snow, as in this year, to carry us through the hot, dry periods to come.

    SB 606 and AB 1668 and the standards that are being set won’t tell Californians how many times a week to shower or when they can water their yards. The framework creates “water budgets” for water suppliers — customized bottom lines based on population, water use in the service area, climate and the like — that the utilities and their customers can meet in ways that best fit their individual situations.

    The goal of the budgets is to keep faucets flowing and water bills in check by pushing the utilities to invest in efficiency. That means replacing aging infrastructure to reduce wasteful leaks. It means incentivizing users to replace their lawns with California-friendly plants and to update their washing machines, toilets and faucets — all of which utilities can promote through rebates or even by doing the work themselves for households that can’t afford to pay upfront and wait for reimbursement.

    Because the water board’s latest plan for implementing efficiency standards has such an extended timeline, water will inevitably become even more expensive, including for low-income households and communities. While it is true that investing in efficiency costs money, it is the least expensive and fastest way to get our demand for water into balance with increasingly limited supplies. It can give us all more flexibility, so we’re not facing mandatory cutbacks or situations where households worry they can’t afford water for basic needs.

    Dollars not invested in improved efficiency will not be saved; they will instead have to be spent on more expensive options to achieve water sustainability, such as wastewater recycling and desalination plants. These are important tools essential to improving our water security, but they take time to build. Whether a water utility is promoting efficiency or recycling wastewater into drinking water, those costs ultimately get passed on to customers. Viewed in this full context, prioritizing investments in efficiency is raging commonsense.

    It is essential for state leaders to create durable and responsible policy rooted in today’s climate reality. Our water supply is under intense pressure.

    It’s not too late to turn this ship around. We can end the delay in implementing our conservation legislation by reverting to earlier proposed standards for outdoor water use in urban areas and finally holding utilities to appropriate water budgets.

    The state water board must do what is right for our communities, our environment and our future: Make efficiency the top priority. Don’t leave Californians waiting decades longer to make conservation a way of life.

    Robert Hertzberg is a former speaker of the Assembly and former majority leader of the state Senate. Assembly member Laura Friedman (D-Glendale) is running to replace Adam Schiff in the U.S. House of Representatives.

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    Robert Hertzberg and Laura Friedman

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  • The City of Brentwood Implements Remote Access to Water Systems

    The City of Brentwood Implements Remote Access to Water Systems

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    Press Release



    updated: Jun 23, 2020

    Today, the City of Brentwood announced its implementation of Dispel’s remote access product. As part of the City’s infrastructure modernization, Brentwood chose Dispel to improve utility service uptime, availability, and safety. Located 55 miles east of San Francisco and home to over 60,000 people, the city operates its own public water and wastewater services.

    Previously, Brentwood’s water plants required physical access to manage and consisted of a cumbersome technological process. Now, after implementing Dispel, workers securely access their control systems remotely in under 20 seconds. This change improves response and remediation times, helping the city provide its citizens with better services.

    “The Dispel platform is secure, simple to use, and very efficient. Dispel has truly simplified remote SCADA access for the city of Brentwood,” said Eric Brennan, Water Operations Manager from Brentwood.

    Operators and vendors can now access the City of Brentwood’s SCADA systems remotely and securely, with the help of Dispel. A remote access and management tool specialized for the OT/IT demands of utilities and manufacturers, the Dispel installation allows access to Brentwood’s SCADA networks from a phone or tablet. Rather than use traditional static VPNs and jump hosts to connect to SCADA systems, Moving Target Defense SD-WANs provide non-persistent encrypted connections, ensuring critical assets remain protected.

    To learn more about Dispel, visit https://dispel.io.

    About Dispel

    Dispel is the world’s leading provider of Moving Target Defense Networks; designed, built, and maintained in the United States. Founded in 2015, the cybersecurity company has offices in Austin, New York, Washington, D.C., Boston, Denver, and Tokyo. Dispel’s technology deploys custom networks to OT/ICS protecting utilities globally. Learn more at https://dispel.io.

    Press Contact
    ​McKenna Cosway
    press@dispel.io

    Source: Dispel

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