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  • Truist lawsuit over ‘predatory raid’ by former executives escalates in NC court

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    A high-stakes legal battle, pitting Charlotte-based bank Truist against three of its former top mortgage executives, is accelerating toward a decision in North Carolina Business Court.

    At the heart of the case is an alleged corporate raid that Truist claims bled its mortgage business, Grandbridge Real Estate Capital, of more than $120 million in lost profits and dozens of key employees.

    The nearly three-year dispute took a pivotal procedural step this month.

    N.C. Business Court Judge A. Todd Brown ordered both Truist and the former executives — Grandbridge CEO Matthew Rocco, COO Joe Lovell and national production manager John Randall — to file itemized lists of undisputed facts in the case within 30 days.

    Truist claims the three defendants enriched themselves by more than $61 million as a result of the scheme. The defendants, have denied all the allegations.

    All three former executives worked in Mecklenburg County, according to court documents.

    Brown’s directive, issued during a Jan. 14 hearing, is designed to clarify facts before he rules on competing motions for summary judgment, a decision that could either resolve the case or send it to a jury.

    The lawsuit, filed by Truist and its subsidiary Grandbridge in March 2023, accuses the trio of colluding to defect to rival Colliers Mortgage Holdings. Each of the executives, who had been earning over $1 million annually, resigned from Grandbridge in December 2022.

    Truist details allegations against former bank executives

    Truist’s complaint paints a picture of betrayal and covert meetings preceding the exodus.

    The plotting, Truist claims, began in August 2022 when Rocco, Lovell, and other Grandbridge employees allegedly met with Colliers executives to discuss working together, all without the knowledge of Truist or its head of commercial real estate.

    The following month, Colliers sent an unsolicited offer to buy Grandbridge directly to Rocco. Truist rejected the offer.

    In October 2022, Rocco organized a meeting at a Charlotte hotel with Grandbridge’s top producers and business leaders, excluding Truist officials, according to the lawsuit.

    Truist and three former executives have been locked in a high-stakes court battle for nearly three years.
    Truist and three former executives have been locked in a high-stakes court battle for nearly three years. Truist

    Rocco expressed his displeasure that Truist had refused to negotiate with Colliers, and then allegedly “alarmed” the Grandbridge employees by suggesting their pay and way of life were in jeopardy. He proposed they all leave for Colliers together, according to the complaint.

    Truist alleges that in the weeks that followed, Rocco and other executives essentially quit performing their jobs at Grandbridge, refusing to attend meetings with key business partners and intending to “poison” the workplace.

    The defections began in early December 2022 with the resignations of Rocco and Lovell.

    Days later, on Dec. 23, Colliers announced Rocco had been hired as its new president and Lovell as executive vice president and chief administrative officer. Randall followed shortly after, with Colliers naming him head of national production on Jan. 6, 2023.

    ‘Mass departure’ at Truist bank

    More impactful, Truist claimed, was the “mass departure” that followed: within days of hiring the executives, Colliers began hiring many of Grandbridge’s top performers, leading to over 20 key revenue-producing employees leaving.

    Truist accuses Colliers of orchestrating a “predatory raid” on Grandbridge to steal business and clients, weakening the firm to force a sale.

    The former executives also are accused of breaching security policies and non-disclosure agreements, allegedly collecting confidential information, including one instance where an employee who now works at Colliers was directed to email restricted documents from his Grandbridge account to his personal email.

    Truist is seeking compensatory damages, an injunction against further soliciting and hiring of its employees, and attorney fees.

    Defendants blame Truist for the turmoil

    But the three defendants said the story is different.

    Rocco, Lovell and Randall denied wrongdoing, arguing Truist’s own decisions triggered the turmoil that followed their departures.

    They claimed that Truist ignored their recommendations and pursued a direction they believed was not in the best interests of employees or customers. Their resignations, they said in court filings, were the natural result.

    The former executives admit meeting with Colliers representatives but said such meetings were routine and known to Truist leadership, court records showed. They acknowledged negotiating with Colliers before accepting new roles but denied any improper solicitation of Grandbridge employees.

    Colliers also denied Truist’s allegations of employee poaching, saying the bank is relying on speculation and punishing competition.

    The company’s interest in acquiring Grandbridge and later hiring its former executives was driven by “legitimate business reasons,” according to court filings. Colliers said North Carolina law protects employees as at-will workers who are not bound by non-compete agreements.

    Truist also failed to identify what confidential information was taken or acquired by Colliers, according to the firm’s response in court filings.

    Truist declined a request for comment. Neither Colliers officials nor their lawyers responded to a request for comment.

    The attorney representing the three former executives also did not respond for comment.

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    Catherine Muccigrosso

    The Charlotte Observer

    Catherine Muccigrosso is the retail business reporter for The Charlotte Observer. An award-winning journalist, she has worked for multiple newspapers and McClatchy for more than a decade.

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    Catherine Muccigrosso

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  • 75% of Truist customers’ primary access is mobile app

    75% of Truist customers’ primary access is mobile app

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    Truist Financial is seeing increased mobile banking adoption among its customers as it prioritizes personalized experiences.  “You hear people talk ‘digital first,’ [but] I would actually argue it’s ‘mobile first,’” Sherry Graziano, head of digital, client experience, and marketing at Truist, told Bank Automation News. “Three-quarters of our clients are engaging in mobile as their […]

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    Vaidik Trivedi

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  • How CFOs approach tech spend | Bank Automation News

    How CFOs approach tech spend | Bank Automation News

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    Major banks in the United States are increasing tech investment for added efficiencies and frictionless digital experiences — which has become the consumer’s expectation since the pandemic.  There is always a struggle for C-level executives, especially chief financial officers, to decide how to spend money to streamline operations while improving customer experiences and driving customer […]

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    Vaidik Trivedi

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  • Truist invests in tech for cost-savings|Bank Automation News

    Truist invests in tech for cost-savings|Bank Automation News

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    Truist Bank expects to continue investing in technology to save money as it restructures.  “We continue to see improvements in productivity due to investments in technology,” Chief Executive William Rogers said today during Truist’s first-quarter earnings call.   In the short and medium term, the bank expects higher productivity through tech investments and, in the longer […]

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    Vaidik Trivedi

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  • Truist restructuring costs ∼ $225M | Bank Automation News

    Truist restructuring costs ∼ $225M | Bank Automation News

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    Truist Financial is simplifying its operations through ongoing restructuring efforts, affecting headcount, footprint and innovation.   Costs associated with the restructuring are expected to reach $225 million, or more than 30% of the bank’s savings goal of $750 million for the year, Chief Financial Officer Mike Maguire said today during Truist’s fourth-quarter 2023 earnings call. “We […]

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    Vaidik Trivedi

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  • Truist reduces costs for efficiency | Bank Automation News

    Truist reduces costs for efficiency | Bank Automation News

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    Truist Financial continues its effort to save $750 million as the bank prioritizes efficiency and eliminates redundancies.  The savings are to be addressed by: $300 million in reductions, $250 million in organizational alignment and $200 million in rationalizing technology spend, according to today’s earnings presentation. No specific examples of reductions were provided by the bank. […]

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    Vaidik Trivedi

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  • Gamification for financial wellness | Bank Automation News

    Gamification for financial wellness | Bank Automation News

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    Total credit card debt has surpassed $1 trillion for the first time ever this year, with total household debt reaching $17 trillion, according to a report from the N.Y. Federal Reserve. Meanwhile, the U.S. personal savings rate dipped to 3.5% in July, less than half the average going back to 1959, according to the U.S. […]

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    Vaidik Trivedi

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  • Truist tech expenses jump to $237M | Bank Automation News

    Truist tech expenses jump to $237M | Bank Automation News

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    Truist Financial invested heavily in technology and related professional services in the second quarter of 2023 as rising expenses overshadowed income growth.  Truist’s software expense rose 10.7% quarter over quarter to $237 million from $214 million, according to the bank’s earnings supplement. This hike was accompanied by a 12.7% QoQ growth in professional fees and outside […]

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    Victor Swezey

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