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Tag: travel cancellations

  • Ice from winter storm leaves a million customers without power across the South

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    A massive winter storm dumped sleet, freezing rain and snow across much of the U.S. on Sunday, bringing subzero temperatures and paralyzing air and road traffic. Tree branches and power lines snapped under the weight of ice, and about a million homes and businesses in the Southeast were left without electricity.The ice and snowfall were expected to continue into Monday in much of the country, followed by very low temperatures, which could cause “dangerous travel and infrastructure impacts” to linger for several days, the National Weather Service said. Heavy snow was forecast from the Ohio Valley to the Northeast, while “catastrophic ice accumulation” threatened from the Lower Mississippi Valley to the Mid-Atlantic and Southeast.”It is a unique storm in the sense that it is so widespread,” weather service meteorologist Allison Santorelli said in a phone interview. “It was affecting areas all the way from New Mexico, Texas, all the way into New England, so we’re talking like a 2,000 mile spread.”President Donald Trump had approved emergency declarations for at least a dozen states by Saturday. The Federal Emergency Management Agency pre-positioned commodities, staff and search and rescue teams in numerous states, Homeland Security Secretary Kristi Noem said.New York Gov. Kathy Hochul said the state was bracing for the longest cold stretch and highest snow totals it has seen in years. Communities near the Canadian border have already seen record-breaking subzero temperatures, with Watertown registering minus 34 degrees Fahrenheit and Copenhagen minus 49 F, she said. “An Arctic siege has taken over our state,” Hochul said. “It is brutal, it is bone chilling and it is dangerous.” Effects of the stormIn Corinth, Mississippi, where power outages were widespread, Caterpillar told employees at its remanufacturing site to stay home Monday and Tuesday.”May God have mercy on Corinth, MS! … The sound of the trees snapping, exploding & falling through the night have been unnerving to say the least,” resident Kathy Ragan wrote on Facebook.Video below: Dashcam captures moment tree falls from weight of ice in North LouisianaOn the east side of Nashville, Jami Joe, 41, had power Sunday afternoon but she feared the juice might not last long as ice-heavy limbs from mature oak and pecan trees continued to crash around her house. “It’s only a matter of time if a limb strikes a power line,” she predicted.In Little Rock, Arkansas, officials say the weight of accumulated snow and sleet likely caused the collapse of an awning onto several houseboats. Six people were rescued and 22 were evacuated, Pulaski County officials said.Storm knocks out power and snarls flights As of Sunday morning, about 213 million people were under some sort of winter weather warning, Santorelli said. The number of customers without power stood at about 1 million, according to poweroutage.us.Tennessee was hardest hit with about 337,000 customers out by midday Sunday, and Louisiana and Mississippi all had more than 100,000 customers in the dark. Tens of thousands of homes and businesses were without power in Kentucky, Georgia, Alabama and West Virginia. Some 11,000 flights were canceled Sunday and more than 14,000 delayed, according to the flight tracker flightaware.com. Airports in Philadelphia, Washington, Baltimore, North Carolina, New York and New Jersey were hit especially hard.At Philadelphia International Airport, inside displays registered scores of canceled flights and few vehicles could be seen arriving Sunday morning. At Reagan National in Washington, virtually all flights were canceled.Bitter cold makes things worse Even once the ice and snow stop falling, the danger will continue, Santorelli warned.”Behind the storm it’s just going to get bitterly cold across basically the entirety of the eastern two-thirds of the nation, east of the Rockies,” she said. That means the ice and snow won’t melt as fast, which could hinder some efforts to restore power and other infrastructure.Video below: Listen as ice-covered trees crack in MississippiAlong the Gulf Coast, temperatures were balmy Sunday, hitting the high 60s and low 70s, but thermometers were expected to drop into the high 20s and low 30s there by Monday morning. The National Weather Service warned of damaging winds and a slight risk of severe storms and possibly even a brief tornado.In New York City, Mayor Zohran Mamdani said at least five people who died were found outside as temperatures plunged Saturday before the snows arrived in earnest, though the cause of their deaths remained under investigation.The Democrat pleaded with New Yorkers to stay inside and off roads: “We want every single New Yorker to make it through this storm.”Two men died of hypothermia related to the storm in Caddo Parish in Louisiana, according to the state health department there.Across the affected areas, officials announced that school would be canceled or held remotely Monday.Recovery could take a while In Oxford, Mississippi, police on Sunday morning used social media to tell residents to stay home as the danger of being outside was too great. Local utility crews were also pulled from their jobs during the overnight hours.”Due to life-threatening conditions, Oxford Utilities has made the difficult decision to pull our crews off the road for the night,” the utility company posted on Facebook early Sunday. “Trees are actively snapping and falling around our linemen while they are in the bucket trucks.”Tippah Electric Power in Mississippi said there was “catastrophic damage” and that it could be “weeks instead of days” to restore everyone.The Tennessee Valley Authority provides power to some utilities across the region, and spokesperson Scott Brooks said the bulk power system remains stable but overnight icing had caused power interruptions in north Mississippi, north Alabama, southern middle Tennessee and the Knoxville, Tennessee, area.Icy roads made travel dangerous in north Georgia, where the Cherokee County Sheriff’s office posted on Facebook, “You know it’s bad when Waffle House is closed!!!” along with a photo of a shuttered restaurant. Whether the chain’s restaurants are open — known as the Waffle House Index — has become an informal way to gauge the severity of weather disasters across the South.

    A massive winter storm dumped sleet, freezing rain and snow across much of the U.S. on Sunday, bringing subzero temperatures and paralyzing air and road traffic. Tree branches and power lines snapped under the weight of ice, and about a million homes and businesses in the Southeast were left without electricity.

    The ice and snowfall were expected to continue into Monday in much of the country, followed by very low temperatures, which could cause “dangerous travel and infrastructure impacts” to linger for several days, the National Weather Service said.

    Heavy snow was forecast from the Ohio Valley to the Northeast, while “catastrophic ice accumulation” threatened from the Lower Mississippi Valley to the Mid-Atlantic and Southeast.

    “It is a unique storm in the sense that it is so widespread,” weather service meteorologist Allison Santorelli said in a phone interview. “It was affecting areas all the way from New Mexico, Texas, all the way into New England, so we’re talking like a 2,000 mile spread.”

    President Donald Trump had approved emergency declarations for at least a dozen states by Saturday. The Federal Emergency Management Agency pre-positioned commodities, staff and search and rescue teams in numerous states, Homeland Security Secretary Kristi Noem said.

    New York Gov. Kathy Hochul said the state was bracing for the longest cold stretch and highest snow totals it has seen in years. Communities near the Canadian border have already seen record-breaking subzero temperatures, with Watertown registering minus 34 degrees Fahrenheit and Copenhagen minus 49 F, she said.

    “An Arctic siege has taken over our state,” Hochul said. “It is brutal, it is bone chilling and it is dangerous.”

    Effects of the storm

    In Corinth, Mississippi, where power outages were widespread, Caterpillar told employees at its remanufacturing site to stay home Monday and Tuesday.

    “May God have mercy on Corinth, MS! … The sound of the trees snapping, exploding & falling through the night have been unnerving to say the least,” resident Kathy Ragan wrote on Facebook.

    Video below: Dashcam captures moment tree falls from weight of ice in North Louisiana

    On the east side of Nashville, Jami Joe, 41, had power Sunday afternoon but she feared the juice might not last long as ice-heavy limbs from mature oak and pecan trees continued to crash around her house. “It’s only a matter of time if a limb strikes a power line,” she predicted.

    In Little Rock, Arkansas, officials say the weight of accumulated snow and sleet likely caused the collapse of an awning onto several houseboats. Six people were rescued and 22 were evacuated, Pulaski County officials said.

    Storm knocks out power and snarls flights

    As of Sunday morning, about 213 million people were under some sort of winter weather warning, Santorelli said. The number of customers without power stood at about 1 million, according to poweroutage.us.

    Tennessee was hardest hit with about 337,000 customers out by midday Sunday, and Louisiana and Mississippi all had more than 100,000 customers in the dark. Tens of thousands of homes and businesses were without power in Kentucky, Georgia, Alabama and West Virginia.

    Some 11,000 flights were canceled Sunday and more than 14,000 delayed, according to the flight tracker flightaware.com. Airports in Philadelphia, Washington, Baltimore, North Carolina, New York and New Jersey were hit especially hard.

    At Philadelphia International Airport, inside displays registered scores of canceled flights and few vehicles could be seen arriving Sunday morning. At Reagan National in Washington, virtually all flights were canceled.

    Bitter cold makes things worse

    Even once the ice and snow stop falling, the danger will continue, Santorelli warned.

    “Behind the storm it’s just going to get bitterly cold across basically the entirety of the eastern two-thirds of the nation, east of the Rockies,” she said. That means the ice and snow won’t melt as fast, which could hinder some efforts to restore power and other infrastructure.

    Video below: Listen as ice-covered trees crack in Mississippi

    Along the Gulf Coast, temperatures were balmy Sunday, hitting the high 60s and low 70s, but thermometers were expected to drop into the high 20s and low 30s there by Monday morning. The National Weather Service warned of damaging winds and a slight risk of severe storms and possibly even a brief tornado.

    In New York City, Mayor Zohran Mamdani said at least five people who died were found outside as temperatures plunged Saturday before the snows arrived in earnest, though the cause of their deaths remained under investigation.

    The Democrat pleaded with New Yorkers to stay inside and off roads: “We want every single New Yorker to make it through this storm.”

    Two men died of hypothermia related to the storm in Caddo Parish in Louisiana, according to the state health department there.

    Across the affected areas, officials announced that school would be canceled or held remotely Monday.

    Recovery could take a while

    In Oxford, Mississippi, police on Sunday morning used social media to tell residents to stay home as the danger of being outside was too great. Local utility crews were also pulled from their jobs during the overnight hours.

    “Due to life-threatening conditions, Oxford Utilities has made the difficult decision to pull our crews off the road for the night,” the utility company posted on Facebook early Sunday. “Trees are actively snapping and falling around our linemen while they are in the bucket trucks.”

    Tippah Electric Power in Mississippi said there was “catastrophic damage” and that it could be “weeks instead of days” to restore everyone.

    The Tennessee Valley Authority provides power to some utilities across the region, and spokesperson Scott Brooks said the bulk power system remains stable but overnight icing had caused power interruptions in north Mississippi, north Alabama, southern middle Tennessee and the Knoxville, Tennessee, area.

    Icy roads made travel dangerous in north Georgia, where the Cherokee County Sheriff’s office posted on Facebook, “You know it’s bad when Waffle House is closed!!!” along with a photo of a shuttered restaurant. Whether the chain’s restaurants are open — known as the Waffle House Index — has become an informal way to gauge the severity of weather disasters across the South.

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  • Travel for less by snapping up a stranger’s vacation (but buyer beware) – MoneySense

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    Sell or buy unused travel bookings

    For sellers, the sites offer a chance to recoup much of the cost of a trip they can no longer take, whether due to work, illness, emergency, or bereavement. For buyers, they open the door to cheaper travel and accommodations, bringing higher-end options within reach or simply making a getaway affordable in the first place.

    The savings for purchasers typically sit between 20% and 30%, but can range much higher, especially for reservations just a few days away.

    The platforms, which include Transfer Travel, SpareFare, Plans Change and Roomer, typically charge sellers commissions of between 10% and 30%. “It completely depends on the listing but, as an average, the value that our sellers recoup is around 1,000 pounds ($1,867),” said Maisie Blewitt, head of commercial at U.K.-based Transfer Travel. “It would have ordinarily gone to waste.”

    How ticket transfers work

    At Transfer Travel, a service team verifies the details of a new seller’s account. After selecting a booking, the buyer then communicates via a chat function with the seller, who is responsible for changing the name on the reservation and furnishing proof of the switch. The seller is paid only after the ticket transfer is complete, with the money withheld for up to five days.

    “On the chat, we will see the documents that have the new buyer’s name,” Blewitt said, though she acknowledged it can be “a bit of a scary process for some.”

    The 10-person company has some 99,000 users in the United Kingdom and the U.S., she said. In Canada, customer volumes jumped 45% last year. “There’s so much pressure on people to save money,” Blewitt said. “It’s a nice alternative to buying travel in a traditional way.”

    There’s also a limit to its appeal.

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    Downsides include limited options and no loyalty points

    The potential downsides for buyers include sparse and seemingly random booking options, zero loyalty points—they aren’t honoured or accumulated via third-party booking sites—and the fact that most large airlines in North America prohibit ticket transfers.

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    Those seeking precise dates or destinations may well be out of luck. Bookings for more than two people are rare. And some of the flight discounts are “not that great”—particularly given their last-minute nature—said Nastro. “It’s used enough that it’s gaining traction, but I wouldn’t say it’s as widely used as, say, an online travel agency.”

    Flexible travelers drive resale travel marketplaces

    Travellers with flexibility—young people, retirees, digital nomads—comprise the core of the eBay-esque marketplace’s customers. “This is more for somebody that’s single, can drop everything and be able to maybe work remotely or is just looking for a quick getaway,” said Nastro. The demographic dubbed DINKs—double income, no kids—are among the more recent adopters, said Blewitt.

    In North America, air travel presents some of the biggest hurdles. “Flights are always a bit of a sticky one, especially based in America and Canada,” she said. That partly explains why 48% of Transfer Travel’s bookings are for accommodations, rather than plane tickets. Cruises make up another 22%.

    Users should do their own research too, including on a given short-term rental’s reputation or whether a carrier permits ticket transfers. For example, SpareFare, where buyers can bid on already-bought plane tickets, maintains a list of airlines that allow name changes. Air Canada and WestJet are on it. The problem is, they generally do not allow name changes. “Air Canada allows name corrections, as in for typos in names, not a name change,” said Air Canada spokeswoman Angela Mah in an email.  

    Verify sites to avoid scams and fraud

    Some hotel chains are also leery of the practice, said Barry Choi, who runs the Money We Have personal finance and travel website. Guests may need to show identification bearing the name on the initial reservation to check in, he said.

    Security and fraud are concerns with any second-hand ticket purchases, including in the travel market. Experts recommend confirming that the site verifies listings and holds funds in escrow, and to be wary of less regulated forums such as Facebook Marketplace. Scams are “not super common” on travel resale sites, Blewitt said, though she’s seen them before.

    Prepaid reservations amount to just one travel hack among many—standby lists for flights and cruises, packing light, and clever use of loyalty points constitute a few others—presenting a small portal to escape at sometimes cut-rate prices. “The average holiday for four people is in the thousands now,” said Blewitt. “It’s crazy money, really. “We think travel should be accessible,” she said.

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    About The Canadian Press

    The Canadian Press is Canada’s trusted news source and leader in providing real-time stories. We give Canadians an authentic, unbiased source, driven by truth, accuracy and timeliness.

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  • Filing a complaint about the Air Canada strike? Expect a long wait – MoneySense

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    The Canadian Transportation Agency said its backlog of air travel complaints stood at about 85,000 as of Aug. 14, two days before the strike started.

    The agency had received nearly 13,500 complaints this year as of that date, which would not yet have included complaints related to the Air Canada work stoppage. The backlog has been growing since the federal government passed rules that came into force in 2019 that set compensation amounts for flight delays, cancellations, and the like.

    Complaints have nearly quadrupled in recent years

    The CTA implemented a new system in 2023 to ramp up its capacity to deal with complaints, but the number of gripes being submitted has also swelled. The agency received nearly 47,000 complaints during the 2024–25 fiscal year, up from around 43,500 in 2023–24 and 42,000 the year before that. Complaints in 2022–23 skyrocketed from the prior year, when the agency received around 12,000.

    “This unpredictability in complaint volumes poses challenges in planning for case processing times and delivering accurate information to the public,” said CTA spokesperson Jadrino Huot in an email. “To mitigate this risk, the CTA continually reviews and streamlines its business processes and procedures, while also adopting new technologies and tools to enhance efficiency.”

    Huot said that in the 2024–25 fiscal year, the CTA closed more than 33,600 complaints, a sharp increase from previous years, but not enough to reduce the growing backlog.

    With the current logjam, customers who have filed a complaint with the CTA can expect to wait 1.5 to two years for a resolution, if not longer as the system becomes increasingly overwhelmed, said Air Passenger Rights advocacy group president Gabor Lukacs. He said he recommends customers instead take the airline to small claims court where cases can often be resolved more swiftly.

    At the CTA, unresolved cases continue to pile up in part because Canada’s passenger rights charter is “unnecessarily and disproportionately complex,” especially compared with its European counterpart, said Lukacs. He said that increases how long it takes the CTA to decide whether or not compensation is owed by an airline.

    The agency also hasn’t implemented a cost recovery fee that would force airlines to contribute to the cost of the complaint resolution process, he said. “The current strike and its aftermath and how passengers were treated bears evidence that the Canadian Transportation Agency is just not fulfilling its function when it comes to the (regulations),” said Lukacs.

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    First, file a claim with the airline

    Huot said that with regards to the recent Air Canada strike, the Canada Transportation Act stipulates that passengers must first contact the airline in writing with their claims. After doing so, passengers who still believe the airline has not met its obligations, or have not received a response within 30 days, may submit a complaint to the CTA.

    Air Canada has offered customers with cancelled flights related to the work stoppage a full refund or credit for future travel if they could not be rebooked on a competitor’s flight. The company also announced a reimbursement policy last week for alternative transportation and out-of-pocket expenses. 

    Those with cancelled Air Canada flights originally scheduled to depart from Aug. 15 to Aug. 23 can submit a request to be reimbursed for the cost of their alternative arrangements through a form on Air Canada’s website. The policy also covers “reasonable expenses” for hotel stays, meals, and other related costs. It said it may take four to six weeks to reimburse affected customers “due to the anticipated volume” of claims.

    “If Air Canada is willing to do the right thing, I would go along with the form,” said Lukacs. “But the form is not the end of the road. The form is just the beginning of the road. It’s the easiest way possible for Air Canada to do what is required by law.”

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    About The Canadian Press

    The Canadian Press is Canada’s trusted news source and leader in providing real-time stories. We give Canadians an authentic, unbiased source, driven by truth, accuracy and timeliness.

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  • Alberta wildfires’ effects on tourism in Canada – MoneySense

    Alberta wildfires’ effects on tourism in Canada – MoneySense

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    “We’re already hearing people question whether it’s a good summer to come (to the Okanagan),” Ballingall said. “You can never out-market the news.”

    Canada’s PR issue with the wildfires

    Marsha Walden, CEO of tourism marketing Crown corporation Destination Canada, said last year’s headline-grabbing fire season—as well as the fires currently raging in Western Canada—have an impact on people’s perception of this country. But she said her organization’s own research shows only one in 10 potential visitors to Canada will consider completely cancelling a trip due to wildfire activity.

    “Most will adjust their itinerary or their timing,” she said. “So we have seen short-term dips in visitation… but people still want to take their holiday.”

    Stavros Karlos, with the Tourism Industry Association of Alberta, said increasing incidences of wildfire and smoke across the country are a huge concern to the sector as a whole. 

    He said it’s important that tourism businesses have access to up-to-the-minute, accurate information about wildfire activity and air quality so that they can cancel events, change their hours, or move activities indoors if necessary.

    “In some cases, operators may have the opportunity to still provide an experience, albeit somewhat modified,” Karlos said. While a final tally hasn’t been completed, last summer’s wildfires likely cost B.C.’s Okanagan region millions of dollars in lost tourism revenues, said Ellen Walker-Matthews, CEO of the Thompson Okanagan Tourism Association.

    What makes wildfire so challenging from a planning perspective is its sporadic nature, Walker-Matthews said. Smoke, for example, can shift rapidly on changing winds, affecting one community one day and one 1,000 kilometres away the next.

    “We’re just trying to really promote what we have and make sure that people know what the real-time, actual situation is,” said Walker-Matthews, adding the long weekend weather forecast for the Okanagan this year is “beautiful… spectacular” with no fire activity in sight. ”There’s lots of things to see and do, and I think as long as we just communicate out the facts accurately, we’ll see tourism continue to be strong.”

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