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  • Seagate to pay $300 million penalty for shipping Huawei hard drives in violation of US export control laws | CNN Business

    Seagate to pay $300 million penalty for shipping Huawei hard drives in violation of US export control laws | CNN Business

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    Reuters
     — 

    Seagate Technology has agreed to pay a $300 million penalty in a settlement with US authorities for shipping over $1.1 billion worth of hard disk drives to China’s Huawei in violation of US export control laws, the Department of Commerce said on Wednesday.

    Seagate

    (STX)
    sold the drives to Huawei between August 2020 and September 2021 despite an August 2020 rule that restricted sales of certain foreign items made with US technology to the company. Huawei was placed on the Entity List, a US trade blacklist, in 2019 to reduce the sale of US goods to the company amid national security and foreign policy concerns.

    The penalty represents the latest in a string of actions by Washington to keep sophisticated technology from China that may support its military, enable human rights abuses or otherwise threaten US security.

    Seagate shipped 7.4 million drives to Huawei for about a year after the 2020 rule took effect and became Huawei’s sole supplier of hard drives, the Commerce Department said.

    The other two primary suppliers of hard drives ceased shipments to Huawei after the new rule took effect in 2020, the department said. Though they were not identified, Western Digital

    (WDC)
    and Toshiba

    (TOSBF)
    were the other two, the US Senate Commerce Committee said in a 2021 report on Seagate.

    The companies did not respond to requests for comment.

    Even after “its competitors had stopped selling to them … Seagate continued sending hard disk drives to Huawei,” Matthew Axelrod, assistant secretary for export enforcement at the Commerce Department’s Bureau of Industry and Security said in a statement. “Today’s action is the consequence.”

    Axelrod said the administrative penalty was the largest in the history of the agency not tied to a criminal case.

    Seagate’s position was that its foreign-made drives were not subject to US export control regulations, essentially because they were not the direct product of US equipment.

    “While we believed we complied with all relevant export control laws at the time we made the hard disk drive sales at issue, we determined that … settling this matter was the best course of action,” Seagate CEO Dave Mosley said in a statement.

    In an order issued on Wednesday, the government said Seagate wrongly interpreted the foreign product rule to require evaluation of only the last stage of its manufacturing process rather than the entire process.

    Seagate made drives in China, Northern Ireland, Malaysia, Singapore, Thailand and the United States, the order said, and used equipment, including testing equipment, subject to the rule.

    In August, the US Department of Commerce sent the company a “proposed charging letter,” warning the company that it may have violated export control laws. The letter kicked off some eight months of negotiations.

    Seagate’s $300 million penalty is due in installments of $15 million per quarter over five years, with the first payment due in October. It also agreed to three audits of its compliance program, and is subject to a five-year suspended order denying its export privileges.

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  • A Twitter user found that some airline phone numbers on Google Maps link to scammers | CNN Business

    A Twitter user found that some airline phone numbers on Google Maps link to scammers | CNN Business

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    New York
    CNN
     — 

    Google is working to fix false contact information for some major airlines on Google Maps after a Twitter user found a phone number actually connected callers to scammers.

    Phone numbers appeared to be altered on Google Maps listings for multiple airlines’ locations at John F Kennedy and LaGuardia airports in New York. Impacted airlines included Delta, American, Southwest and Qantas, the user claimed in a widely viewed post.

    The Twitter user detailed his experience trying to contact Delta after a canceled flight left him googling for a help line to rebook. After calling the listed number, he got a call back from what seemed to be a Delta customer service agent – but from a line with a French country code.

    “By providing him with my confirmation number and name, he was able to look up my trip information on Delta. He found [an] alternative flight from Newark, leaving later in the evening. But he needed me to confirm,” Shmuli Evers posted on Sunday.

    Sensing something was off, Evers ended the conversation. “He tried to text me after that, and he tried his best for so long to help me get on a flight… He wanted me to pay him 5 times the price of the original ticket cost.”

    Scammers looking to trick unsuspecting customers are able to edit phone numbers of major companies’ local business listings on Google results, an issue that the tech giant says it is working to combat.

    “We do not tolerate this misleading activity, and are constantly monitoring and evolving our platforms to combat fraud and create a safe environment for users and businesses,” a Google spokesperson told CNN.

    “Our teams have already begun reverting the inaccuracies, suspending the malicious accounts involved, and applying additional protections to prevent further abuse.”

    Using a combination of human moderators and technology, Google constantly monitors contributed content to spot and remove fraudulent information, enforcing policies that state all contributions must be based on ” real experiences and information.”

    Accounts found to be uploading false or misleading data can be suspended or even face litigation, according to the company, such as a lawsuit filed in June against a bad actor posting fake reviews on small businesses.

    Impacted businesses like airlines are able to flag concerns to both Google and law enforcement over suspected scammers.

    “Whenever we become aware of an alleged scam targeting our customers, including in this situation, we immediately conduct an investigation. Using the facts gained from an investigation, when able, we can then address each unique situation as appropriate with the necessary legal means at our disposal,” a Delta spokesperson told CNN.

    Delta also advises customers to contact the airline only through known channels like numbers listed on their website or their online messaging option.

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  • How Uber left Lyft in the dust | CNN Business

    How Uber left Lyft in the dust | CNN Business

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    CNN
     — 

    For years, Lyft positioned itself as the “nice guy” in the ride-hailing industry. It let rival Uber do most of the dirty work fighting regulators and the taxi industry to create a path for a new crop of companies to offer rides to customers through an app.

    In the process, Lyft cultivated a feel-good brand – but Uber dominated the market. For a brief moment in 2017, however, it looked like the balance of power might shift, as Uber was rocked by a seemingly endless series of PR crises that culminated with its founder and CEO Travis Kalanick stepping down.

    Six years later, however, Lyft’s position is arguably more precarious than it has ever been. Uber now has 74% of the US rideshare market, up from 62% in 2020, according to market research firm YipitData, while Lyft’s market share slipped to 26% from 38% during that same period. Meanwhile, Lyft stock has plunged nearly 90% since it went public in 2019.

    In a nod to those challenges, Lyft announced Monday that its two cofounders, Logan Green and John Zimmer, would step back from their management roles and the company would bring in Amazon veteran and Lyft board member David Risher to take the helm of Lyft as CEO.

    In its announcement, Lyft framed the leadership change as a straightforward succession plan. “All founders eventually find the right moment to step back and the right leaders to take their company forward,” Green said in a statement. “As a member of the board, he knows both the challenges and opportunities ahead.”

    For Lyft, the current challenges are immense. While Uber diversified its business beyond ride-hailing by delivering meals and grocery items, Lyft never did. That arguably hurt the company earlier in the pandemic when fewer customers were traveling but more were ordering items online. Late last year, Lyft said it was cutting 13% of its staff, or 700 employees, as part of a major effort to cut costs.

    At the same time, Lyft now faces an Uber that is run by a seasoned executive, Expedia veteran Dara Khosrowshahi, who immediately got to work straightening up the company’s business and image. Under Khosrowshahi, Uber doubled down on growing its meal delivery business, while working to cut costs elsewhere, including by selling off more experimental efforts like its self-driving car unit.

    In its most recent earnings report last month, Uber said that it had its “strongest quarter ever,” reporting a 49% year-over-year increase in revenue. Lyft’s latest earnings report, meanwhile, was unusually disappointing for Wall Street.

    One tech analyst, Dan Ives of Wedbush Securities, said Lyft’s conference call to discuss the results “was a Top 3 worst call we have ever heard” as its “management is trying to play darts blindfolded.” He slammed the earnings outlook offered on the call as a “debacle for the ages.”

    With Risher as the new CEO, Lyft is clearly hoping for a turnaround. Risher was the 37th employee of Amazon – a company that has long been the model for the on-demand industry – and he went on to become the e-commerce giant’s first head of product and head of US retail. In its statement announcing Risher as the new CEO, Lyft pointed to his legacy at Amazon: “In tribute to Mr. Risher’s contributions, Jeff Bezos added a permanent thank-you to the Amazon website, where it can still be seen  today.”

    Tom White, a senior research analyst at D.A. Davidson, wrote in a note this week that the new CEO “could signal an increased willingness to broaden the strategic aperture at  LYFT a bit as it relates to areas like product strategy (delivery), partnerships, or other novel ways to create value.”

    Former Uber CEO Travis Kalanick (left); current Uber CEO Dara Khosrowshahi (right).

    Nicholas Cauley, an analyst at research firm Third Bridge, wrote that Lyft “still has many levers it can pull to regain market share.” He added: “There are still improvements to be made and a leadership change is a positive catalyst for turning the ship around.”

    But in an interview with CNN’s Julia Chatterley on Wednesday, Risher seemed to dash hopes that Lyft would borrow from Uber’s playbook and branch into other delivery categories.

    Risher told CNN he wants to make sure Lyft focuses on providing a great ride-hailing service and “not get distracted by delivering pizzas or packages or all sorts of other things that other companies are doing.”

    “I don’t really want to get in the same car that, you know, just delivered the tuna sandwich,” he added. “And if you talk to drivers, they say, ‘Gosh, I don’t make as much in food delivery and it’s more frustrating. I get tickets when I’m double parked in front of the restaurant and so forth.’ So, you know, I think that, that Uber has its challenges too. I really do.”

    Risher also said “it’s not our focus” to pursue a sale of the company.

    While the market initially seemed to welcome Risher’s appointment, the slight uptick in Lyft stock after the news came out was quickly wiped out a day later once Risher started talking about his plans for the company.

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  • How Lyft’s new CEO is ‘copying’ his former boss Jeff Bezos to turn around the company | CNN Business

    How Lyft’s new CEO is ‘copying’ his former boss Jeff Bezos to turn around the company | CNN Business

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    CNN
     — 

    David Risher had a rocky first week at his job.

    Days after taking over as the new CEO of Lyft

    (LYFT)
    last month, Risher announced plans to “significantly reduce” the company’s workforce and stressed that the decision was his. The next week, Lyft

    (LYFT)
    revealed the extent of the layoffs: 26% of the staff, or more than 1,000 employees, would lose their jobs.

    “It was a very, very tough decision and a tough, you know, set of days and weeks to go through, of course,” Risher told CNN in an interview Thursday. “Nobody likes it.”

    “But,” he added, “It’s also really important for us to be a strong player.”

    Lyft hasn’t seemed like such a strong player of late. The company has shed 90% of its market value since going public in 2019. It has lagged behind its chief rival, Uber

    (UBER)
    , in recovering from the pandemic shock to business. And Lyft has gone through multiple rounds of layoffs and management changes, including Risher taking over as CEO last month and the company’s two co-founders stepping back.

    Now, Lyft’s new chief executive says he hopes to draw on the lessons from Amazon

    (AMZN)
    , where he worked very early on, and from his former boss Jeff Bezos in his efforts to turn the rideshare company around.

    “We’re going to focus on customers,” Risher said, alluding to Amazon’s guiding principle. “That’s a fundamental, just truth of business – if you can create a business that, really, your customers love, you can do amazing things for the world.”

    Many tech companies like to compare themselves to Amazon, but if anyone has the credibility to say it, Lyft is probably hoping it’s Risher. Risher was Amazon’s 37th employee, and his contributions are memorialized on the site with a thank-you note from Bezos, which can still be seen today more than two decades after Risher left the company.

    In its first product update since Risher took the helm at Lyft, the rideshare company on Thursday unveiled new features aimed at taking some of the pain points out of the summer travel season. With the update, customers can preorder their Lyft rides from the airport the moment their plane touches the ground; Lyft then handles the rest of the logistics to ensure a driver is waiting for the customer as they exit the airport.

    The airport preorder option rolled out at Los Angeles International Airport and Chicago’s O’Hare and Midway airports on Thursday, with plans to expand to other airports in the near future.

    “You can outsource a lot of that stress to us, that’s what we want to do. And that really is Jeff Bezos,” Risher told CNN. “I’m just copying his strategy that worked pretty well for Amazon. I think it can work pretty well for Lyft and our customers.”

    But as Risher works to revive Lyft’s fortunes, he faces a rival, Uber, that has shown renewed strength in recent quarters. (Uber has also added features to make airport pickups less painful.)

    When asked what went wrong for Lyft, Risher told CNN, “I think the pandemic went wrong with Lyft.” But the pandemic did not impact Lyft and Uber the same.

    Under the leadership of Expedia veteran Dara Khosrowshahi, who took over after founder Travis Kalanick resigned following a long list of PR crises, Uber doubled down on diversifying its business with meal deliveries. That service has helped carry it through the pandemic and bounce back quicker as the economy reopened.

    But in a previous interview with CNN, Risher seemed to dash hopes that Lyft would borrow from Uber’s playbook and branch into other delivery categories.

    Risher told CNN’s Julia Chatterley he wants to make sure Lyft focuses on providing a great ride-hailing service and “not get distracted by delivering pizzas or packages or all sorts of other things that other companies are doing.”

    For now, Risher and Lyft are focusing on the all-important summer travel season.

    Another update unveiled Thursday helps customers get out the door to the airport at the best time by syncing their flight info from their smartphone calendar into their Lyft app to get reminders about booking airport rides. Risher told reporters Thursday that the basic idea for this arose because he and his wife could never agree on the best time to leave for the airport.

    “Our focus right now as summer travel begins is really de-stressing the airport experience in particular,” Risher told CNN.

    Risher demurred when asked if Lyft would be an independent company a year from now, after many industry-watchers initially thought news of his appointment was aimed at positioning the company for a sale.

    “It’s not our focus to be part of somebody else’s company,” Risher said.

    Uber may be outpacing Lyft today, but Risher believes customers are best served by having both companies around.

    “My view is every single person who’s a rider should have both apps on their phone, I really believe that, because sometimes you want a choice,” he added, “but then we want you to choose Lyft, and the reason we want you to choose Lyft is because we think we can provide a better experience.”

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  • Bernie Sanders launches Senate probe into Amazon warehouse safety conditions | CNN Business

    Bernie Sanders launches Senate probe into Amazon warehouse safety conditions | CNN Business

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    CNN
     — 

    Sen. Bernie Sanders on Tuesday launched a Senate investigation into working and safety conditions at Amazon warehouses, adding to federal scrutiny on the labor practices of one of the country’s largest employers.

    Sanders, the chairman of the Senate committee on health, education, labor and pensions, also unveiled a website where Amazon workers can submit stories about their experiences at the company to help inform the investigation.

    “The company’s quest for profits at all costs has led to unsafe physical environments, intense pressure to work at unsustainable rates, and inadequate medical attention for tens of thousands of Amazon workers every year,” Sanders wrote in a letter to Amazon CEO Andy Jassy announcing the probe.

    Over the years, some Amazon workers have described the “grueling” experience of long hours racing around warehouses that can be the size of 28 football fields while the company tracks their every move.

    Sanders has been one of Amazon’s most vocal and high-profile antagonists. He has sparred with the company over its labor practices and joined a rally of workers looking to unionize one of its facilities. In 2018, following heavy criticism from Sanders, Amazon announced it was raising its minimum wage for US employees to $15 an hour.

    In his letter Tuesday, Sanders argued that Amazon warehouses “are uniquely dangerous,” and cited recent citations from the Labor Department’s Occupational Safety and Health Administration against Amazon.

    After inspecting three Amazon warehouse facilities, OSHA issued hazard letters in January related to injury risks from workers lifting packages. An Amazon spokesperson at the time said the company “strongly” disagrees with OSHA’s claims and intends to appeal.

    Sanders also cited a report from a group of labor unions that said Amazon’s rate of serious injuries at warehouses was more than double the rate at non-Amazon warehouses, as well as “concerning stories from workers around the country about the toll that working at Amazon warehouses takes on their bodies.” (Amazon said it disputes how the data in the labor unions’ report characterizes serious injury rate.)

    Steve Kelly, an Amazon spokesperson, told CNN that the company “reviewed the letter and strongly disagree with Senator Sanders’ assertions.”

    “We take the safety and health of our employees very seriously,” Kelly, the Amazon spokesperson, said in a statement. “There will always be ways to improve, but we’re proud of the progress we’ve made which includes a 23% reduction in recordable injuries across our U.S. operations since 2019. We’ve invested more than $1 billion into safety initiatives, projects, and programs in the last four years, and we’ll continue investing and inventing in this area because nothing is more important than our employees’ safety.”

    Sanders also has an open invitation to come tour one of its facilities, the company said.

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  • Chinese police detain man for allegedly using ChatGPT to spread rumors online | CNN Business

    Chinese police detain man for allegedly using ChatGPT to spread rumors online | CNN Business

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    Hong Kong
    CNN
     — 

    Police in China have detained a man they say used ChatGPT to create fake news and spread it online, in what state media has called the country’s first criminal case related to the AI chatbot.

    According to a statement from police in the northwest province of Gansu, the suspect allegedly used ChatGPT to generate a bogus report about a train crash, which he then posted online for profit. The article received about 15,000 views, the police said in Sunday’s statement.

    ChatGPT, developed by Microsoft

    (MSFT)
    -backed OpenAI, is banned in China, though internet users can use virtual private networks (VPN) to access it.

    Train crashes have been a sensitive issue in China since 2011, when authorities faced pressure to explain why state media had failed to provide timely updates on a bullet train collision in the city of Wenzhou that resulted in 40 deaths.

    Gansu authorities said the suspect, surnamed Hong, was questioned in the city of Dongguan in southern Guangdong province on May 5.

    “Hong used modern technology to fabricate false information, spreading it on the internet, which was widely disseminated,” the Gansu police said in the statement.

    “His behavior amounted to picking quarrels and provoking trouble,” they added, explaining the offense that Hong was accused of committing.

    Police said the arrest was the first in Gansu since China’s Cyberspace Administration enacted new regulations in January to rein in the use of deep fakes. State broadcaster CGTN says it was the country’s first arrest of a person accused of using ChatGPT to fabricate and spread fake news.

    Formally known as deep synthesis, deep fake refers to highly realistic textual and visual content generated by artificial intelligence.

    The new legislation bars users from generating deep fake content on topics already prohibited by existing laws on China’s heavily censored internet. It also outlines take down procedures for content considered false or harmful.

    The arrest also came amid a 100-day campaign launched by the internet branch of the Ministry of Public Security in March to crack down on the spread of internet rumors.

    Since the beginning of the year, Chinese internet giants such as Baidu

    (BIDU)
    and Alibaba

    (BABA)
    have sought to catch up with OpenAI, launching their own versions of the ChatGPT service.

    Baidu unveiled “Wenxin Yiyan” or “ERNIE Bot” in March. Two months later, Alibaba launched “Tongyi Qianwen,” which roughly translates as seeking truth by asking a thousand questions.

    In draft guidelines issued last month to solicit public feedback, China’s cyberspace regulator said generative AI services would be required to undergo security reviews before they can operate.

    Service providers will also be required to verify users’ real identities, as well as providing details about the scale and type of data they use, their basic algorithms and other technical information.

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  • Hot box detectors didn’t stop the East Palestine derailment. Research shows another technology might have | CNN

    Hot box detectors didn’t stop the East Palestine derailment. Research shows another technology might have | CNN

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    CNN
     — 

    A failing, flaming wheel bearing doomed the rail car that derailed and created a catastrophe in East Palestine earlier this month, but researchers have offered a solution to the faulty detectors that experts say could have averted the disaster unfolding in the small Ohio town.

    These wayside hot box detectors, stationed on rail tracks every 20 miles or so, use infrared sensors to record the temperatures of railroad bearings as trains pass by. If they sense an overheated bearing, the detectors trigger an alarm, which notifies the train crew they should stop and inspect the rail car for a potential failure.

    So why did these detectors miss a bearing failure before the catastrophe?

    An investigation into hot box detectors published in 2019 and funded by the Department of Transportation found that one “major shortcoming” of these detectors is that they can’t distinguish between healthy and defective bearings, and temperature alone is not a good indicator of bearing health.

    “Temperature is reactive in nature, meaning by the time you’re sensing a high temperature in a bearing, it’s too late, the bearing is already in its final stages of failure,” Constantine Tarawneh, director of the University Transportation Center for Railways Safety (UTCRS) and lead investigator of the study, told CNN.

    As part of the investigation, the UTCRS researchers developed a new system to better detect a bearing issue long before a catastrophic failure. The key: measuring the bearing’s vibration in addition to its temperature and load.

    The vibration of a failing bearing, Tarawneh says, often begins intensifying thousands of miles before a catastrophic failure. So his team created sensors that can be placed on board each rail car, near the bearing, to continuously monitor its vibration throughout its travels.

    “If you put an accelerometer on a bearing and you’re monitoring the vibration levels, the minute a defect happens in the bearing, the accelerometer will sense an increase in vibration, and that could be, in many cases, up to 100,000 miles before the bearing actually fails,” he said.

    Tarawneh, who argues the technology should be federally mandated, says had it been on board Norfolk Southern’s line it would have prevented the derailment in East Palestine.

    “It would have detected the problem months before this happened,” he said. “There wouldn’t have been a derailment.”

    A preliminary report from the East Palestine derailment, released Thursday by the National Transportation Safety Board, found hot box sensors detected that a wheel bearing was heating up miles before it eventually failed and caused the train to derail. But the detectors didn’t alert the crew until it was too late.

    The bearing, according to the report, was 38 degrees above ambient temperature when it passed through a hot box 30 miles outside East Palestine. No alert went out, the NTSB said.

    Ten miles later, the next hot box detected that the bearing had reached 103 degrees above ambient. Video of the train recorded in that area shows sparks and flames around the rail car. Still, no alert went to the crew.

    It wasn’t until a further 20 miles down the tracks, as the train reached East Palestine, that a hot box detector recorded the bearing’s temperature at 253 degrees above ambient and sent an alarm message instructing the crew to slow and stop the train to inspect a hot axle, the report said.

    The crew slowed the train, the report added, leading to an automatic emergency brake application. After the train stopped, the crew observed the derailment.

    The reason those first two hot box readings didn’t trigger an alert, the report said, is because Norfolk Southern’s policy is to only stop and inspect a bearing after it has reached 170 degrees above ambient temperature. The NTSB is planning to review Norfolk Southern’s use of wayside hot box detectors, including spacing and the temperature threshold that determines when crews are alerted.

    “Had there been a detector earlier, that derailment may not have occurred,” said NTSB Chair Jennifer Homendy at a Thursday press conference.

    In a statement responding to the NTSB report, Norfolk Southern stressed that its hot box detectors were operating as designed, and that those detectors trigger an alarm at a temperature threshold that is “among the lowest in the rail industry.” CNN has reached out to Norfolk Southern for comment on vibration sensor technology.

    Hot box detectors are unregulated, so companies like Norfolk Southern can turn them on and off at their own discretion and choose the temperature threshold at which crews receive an alert.

    There are several causes for overheated roller bearings, including fatigue cracking, water damage, mechanical damaging, a loose bearing or a wheel defect, according to the NTSB, and the agency says they’re investigating what caused the failure in East Palestine.

    “Roller bearings fail, but it is absolutely critical for problems to be identified and addressed early so these aren’t run until failure,” Homendy said. “You cannot wait until they’ve failed. Problems need to be identified early, so something catastrophic like this does not occur again.”

    Hum Industrial Technology, a rail car telematics company, has licensed the vibration sensor technology created by Tarawneh and his team. And it has launched pilot programs with several rail companies. But at this point, those sensors are on very few trains operating in the United States, which Tarawneh largely blames on the cost of retrofitting and monitoring cars and what he sees as companies prioritizing profit.

    It’s not clear exactly what it would cost to retrofit every train car in operation with sensors today, but Hum Industrial Technology stressed that it would cost less to put a sensor on a bearing than to replace a bearing.

    “They see it as, well, why should we do it if it’s not mandated?” Tarawneh said. “It’s like a lot of people are saying, ‘well, I’m willing to take the risk. It’s not that many derailments per year.’”

    But Steve Ditmeyer, a former Federal Railroad Administration official, says equipping every rail car with on board sensors may not be financially feasible.

    “What they’re proposing will work, but it’s very, very expensive,” Ditmeyer told CNN. “And one does have to take cost into consideration.”

    It would take more than 12 million on board sensors, according to Tarawneh, to fully equip the roughly 1.6 million rail cars in service across North America.

    Ditmeyer says railroads should invest more heavily in wayside acoustic bearing detectors, which sit along the tracks – much like hot box detectors – and monitor the sound of passing trains. They listen for noise that indicates a bearing failure well before a potential catastrophe.

    As of 2019, only 39 acoustic bearing detectors were in use across North America compared to more than 6,000 hot box detectors, according to a 2019 DOT report.

    “They are the only way that I can think of that would have prevented the accident by having caught a failing bearing earlier,” Ditmeyer said.

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