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Tag: Total Response

  • Total Response Partners With Laerdal to Offer Telecommunicator CPR Course as Part of EMD Certification

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    This essential T-CPR course meets or exceeds the highest established resuscitation standards, including those set by the American Heart Association (AHA).

    Total Response, formerly PowerPhone, a leading provider of emergency call handling and dispatch solutions, is excited to announce a new partnership with Laerdal, integrating its Telecommunicator CPR (T-CPR) course into Total Response’s Emergency Medical Dispatch (EMD) certification. EMD is a vital part of the Total Response 911 protocol system, ensuring dispatchers are best prepared to manage medical emergencies. The T-CPR course, co-developed by the American Heart Association, Laerdal Medical and the Resuscitation Academy, meets or exceeds the highest national and international resuscitation standards, including those set by the American Heart Association (AHA).

    Laerdal’s T-CPR Essentials course equips public safety telecommunicators with the confidence and skills to swiftly identify cardiac arrest and guide callers in delivering high-quality CPR during critical moments. The course focuses on five core competencies to meet the AHA’s standards for life-saving interventions: understanding the initial 600 seconds of response, accurately identifying cardiac arrest, coaching effective CPR, managing caller interactions, and addressing unique resuscitation scenarios. Upon successful completion, telecommunicators earn an AHA certificate that validates their competence in these life-saving interventions.

    Each year, more than 350,000 people experience out-of-hospital cardiac arrest (OHCA) in the U.S., with survival rates as low as 10%. Immediate bystander CPR, especially when initiated through T-CPR instructions, can double or triple a victim’s chance of survival. Laerdal’s T-CPR program has been shown to increase bystander CPR rates, with 73% of cardiac arrest events receiving CPR after T-CPR instructions.

    “Our partnership with Laerdal elevates our ability to train our nation’s first, first responders to be lifesavers,” said Chris Salafia, CEO of Total Response. “This course not only meets the highest standards but ensures that telecommunicators are prepared to deliver precise, high-quality CPR instructions, giving cardiac arrest victims the best chance of survival before responders arrive.”

    The T-CPR course will be available to new Total Response customers enrolled in site licensed training as of November 4, 2024.

    About Total Response (formerly PowerPhone): Total Response is a leader in unified emergency call handling solutions, providing call takers and dispatchers with innovative tools and training that empower them to respond effectively to any emergency call. For more information, visit www.totalresponse.com

    About Laerdal Medical: Laerdal is dedicated to our mission of helping save lives. Laerdal Medical is a world leader in healthcare education and resuscitation training that uses immersive technologies and data-centric insights to increase survival and improve healthcare quality. We empower our heroes/life savers, and healthcare workers, to help them save more lives. Improving the quality of care is part of our mission, to help save more lives. And we have established the goal to help save one million more lives. Every year. By 2030. However, we can’t do this alone. This is a shared goal of the Laerdal Group. A group of companies that develops healthcare-related solutions and programs focused on a common mission to help save lives, together with our Partners. The Laerdal Group is composed of Laerdal Medical, Laerdal Global Health, Million Lives Fund and Laerdal Foundation. Laerdal is a global company in 26countries worldwide. For more information, visit www.laerdal.com

    Source: Total Response

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  • PowerPhone Rebrands to Total Response, Marking a New Era in 911 Call Handling Solutions

    PowerPhone Rebrands to Total Response, Marking a New Era in 911 Call Handling Solutions

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    Leader in emergency call handling announces new name and reinforces commitment to supporting telecommunicators.

    PowerPhone, a leading provider of 911 call handling solutions, is excited to announce its official rebrand to Total Response. This name change reflects the company’s evolution from a pioneer in telecommunicator training to a comprehensive provider of innovative software solutions designed to improve emergency response outcomes.

    Founded in 1984, PowerPhone has trained over 500,000 dispatchers across the United States and set the standard for emergency call handling. Under the leadership of founder Phil Salafia, the company was the first to develop structured police and fire protocols that revolutionized the role of the telecommunicator. Over the past four decades, PowerPhone has built a legacy of excellence, training dispatchers to manage some of the most complex and challenging emergency situations with confidence.

    As the company’s capabilities expanded, so did its product offering. Total Response, its customizable protocol software, was developed to meet the growing needs of Public Safety Answering Points (PSAPs) nationwide. Today, over 700 PSAPs use Total Response to streamline emergency call handling for police, fire, and EMS, ensuring faster, smarter, and safer outcomes.

    “The name Total Response reflects our commitment to providing a comprehensive approach to emergency communications,” said Chris Salafia, CEO of Total Response. “We’re building on the legacy of PowerPhone while embracing the future with a name that captures the breadth of our solutions and our ongoing mission to save lives.”

    The new name marks the company’s next chapter, but its core mission remains the same: to equip 911 dispatchers with the tools they need to manage emergencies with precision and care. Total Response will continue to deliver industry-leading solutions to public safety agencies, ensuring every call is handled efficiently and effectively. 

    For more information, visit www.totalresponse.com.

    Source: Total Response

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  • PowerPhone Expands Integration Capabilities With SmartCOP’s Computer Aided Dispatch System

    PowerPhone Expands Integration Capabilities With SmartCOP’s Computer Aided Dispatch System

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    PowerPhone announces their integration with SmartCOP’s SmartCAD with Total Response 911 protocol software. This integration gives PSAPs using SmartCAD a seamless and unparalleled flow of information between the two systems, allowing for call takers to dispatch emergency responses quickly and efficiently.

    PowerPhone, a leading provider of 911 protocol software, is pleased to announce the integration of SmartCOP into its suite of CAD partners. This partnership further highlights PowerPhone’s commitment to providing smart and efficient solutions for 911 centers across the country.

    Designed to be seamless, the integration between PowerPhone’s Total Response 911 protocol software and SmartCOP allows PSAPs to benefit from the combined capabilities of both systems without any disruptions to their workflow. 

    SmartCOP’s CAD system SmartCAD, is renowned for its ability to cater to multiple jurisdictions and disciplines within public safety, including law enforcement, fire, EMS, and other agencies. Its advanced features and user-friendly interface make it a valuable addition to PowerPhone’s growing list of integrated CAD partners.  

    Greg Sheehan, Vice President of Product at PowerPhone, expressed his enthusiasm for the new partnership, stating, “This partnership streamlines the flow of information between the two systems. With Total Response guiding call takers through over 80 different complaint types, 911 centers using SmartCAD in conjunction with our system can expect improved operational efficiency and better response outcomes.”  

    “At SmartCOP, we’re dedicated to empowering dispatch centers with cutting-edge solutions that prioritize efficiency and accuracy. Total Response seamlessly integrates into SmartCAD, offering dispatchers a game-changing tool to ensure consistency in gathering crucial information during emergency calls,” says Shane Lincke, Vice President Product Strategy at SmartCOP. “This integration isn’t just a great addition – it’s a vital asset for dispatch centers committed to delivering top-tier service and safeguarding their communities.”

    “The integration enables 911 centers using SmartCAD and Total Response to access critical information and resources more efficiently, ultimately improving their ability to respond to emergencies quickly and effectively. With the transfer of critical details gathered from SmartCOP’s CAD, call takers and on-scene responders are given unrivaled insight into scene conditions before their arrival,” continues Sheehan. “Our goal is to help 911 PSAPs keep everyone as safe as possible by capturing information as thoroughly and quickly as possible.”  

    With the addition of SmartCOP, PowerPhone now has nearly 50 integrated CAD partners. The company remains committed to providing innovative solutions that empower 911 centers to deliver the highest level of service to their communities, every call, every time.   

    For more information about PowerPhone and its integrated partners, visit www.powerphone.com 

    For more information about SmartCOP, visit www.smartcop.com

    Source: PowerPhone

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