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Tag: Texas Roadhouse

  • ‘I was encouraged to post during Yellow Envelope Week’: Colorado server gets fired from Texas Roadhouse. She revealed something that infuriated her bosses

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    A server at Texas Roadhouse just got fired. The reason why? She kept posting on her social media account, which led to ongoing tension and hostility throughout her workplace. Eventually, she snapped at a co-worker, quickly leading her out the door despite her dedication to the restaurant. 

    In a video with over 1.7 million views, Brittany (@brittanyspurlock627) explained how she was recently forced out of her workplace—where she was a server for almost eight years—due to her social media presence and a few hostile comments from co-workers. She and her spouse, Brett, worked at the same Texas Roadhouse. For a while, they made positive content showcasing the restaurant. They followed “all of the rules and guidelines” the company established. 

    Then, she started getting pulled into the office for different posts she was making. 

    Management starts to have issues

    It started off with food posts. Her management let her know that she wasn’t supposed to show steaks, salads, or appetizers on her personal account. Then, she was brought into the office and told she couldn’t showcase any alcoholic beverages on her account. She complied, limiting her content further. 

    Although she and her husband were some of the company’s strongest workers, she said she started to get called out for “little things.” She would answer a TikTok comment and offer advice on beer picks. However, she got told she was trying to “sell company recipes.”

    “I showed a beer menu and I got in trouble because they were accusing me of trying to share recipes, which was not the case at all. I was just showing draft [beers],” she said. 

    She also would post about internal issues with the company, something management quickly tried to control. When other servers got four sections at a time, she would point it out in her comments section. 

    Brittany stops filming altogether—but she’s still in trouble

    Eventually, she felt so deeply uncomfortable that she decided to only film off the clock. “And then it got to the point where I was trying to stop the social media altogether,” she said. “No more filming on the clock, no more at work. Only before and after our shifts, mainly in our vehicle. And that was still an issue.”

    She would go to work feeling paranoid. “ I would still go to work [and] not even touch my phone. I was being watched like a hawk to the point where I was even having photos taken of me. [Those photos were] being sent to my boss,” she added. 

    She noticed other employees were allowed to use their phones during “legendary hours.” These were times when Texas Roadhouse required its employees to focus on their guests and keep screens away. 

    It all chipped away at her, but it got worse when the company monitored her posts further. 

    Brittany continues to get berated for making TikToks

    Brittany made a post on her platform about a cash tip she had lost while working one night. That’s because another table grabbed her tip before she could actually get it. 

    News outlets such as The Mary Sue ended up covering the story, popularizing it enough for Texas Roadhouse’s upper management to become aware of it. Around “three or four” different publications shared the incident within a matter of days, according to Brittany. Instead of siding with their own staff member and looking into the incident, however, Texas Roadhouse spoke with her about it. 

    “I  was fully aware that I was getting in trouble for talking about the guests, but I wasn’t trying to necessarily talk about the guests,” Brittany said.

    The 18-dollar tip that Brittany received meant a lot to her, she said. This was because she only had a few tables that day. It was a slow day with few to no tables. 

    Halloween: the breaking point

    Then came Halloween. Brittany asked for permission to film all of the Texas Roadhouse staff in their Halloween costumes, an idea that management approved. One of the staff members, with whom she had multiple tense run-ins, ended up reporting her to upper management. This is despite her explicitly asking to take the video beforehand.

    “ This was also the same person that was taking photos of me and trying to send them to my boss. [She was] trying to get me in trouble. So at this point, I’ve had a lot of frustration built up toward her,” Brittany said. 

    Brittany asked the other employee whether she had reported her to her boss, and the other employee “flat out lied.” She called the other woman, who had been to her birthday parties, personally spent time with her, and was a “friend,” a snitch. The other employee very quickly reported her to management, and management fired Brittany that very same day.

    “ My boss asked if I had called her a snitch. I admitted to it, and I was fired right then on the spot. That’s… it. Obviously, calling her out at work was probably not the best case [scenario], but it was before my shift started.”

    Brittany cited growing hostility in the workplace as an issue that eventually led her to snap. 

    “ Over the last few months, it’s just become… so stressful to the point I’ve even come home crying. I’m the type that doesn’t really like crying online or really in front of anyone,” Brittany said. “ I truly love[d] my job… I never [tried] to drag anyone through the mud.” 

    @brittanyspurlock627 I will miss working with Brett & my coworkers ? Part 2 later today!! I had about 6 higher ups watching my account through secret accounts!! #fired #texasroadhouse #texasroadhouserolls #fyp #husbandwife ♬ original sound – brittanyspurlock627

    Brittany’s final update—what now? 

    In a final update, Brittany let her audience know that her boss had a discussion with her regarding her termination. Ultimately, Brittany vied to get her job back. But unfortunately didn’t receive any updates from the team that she could rejoin the Texas Roadhouse staff. 

     “ I [got] a text back saying he’s talking to his team and that… he will reach out to me with a date and time of when we can meet,” she said. She ended up taking full accountability for her role in her termination, including some of her TikToks and comments to a fellow employee. 

    Her boss let her know that he wouldn’t have any problems taking her back. However, some managers didn’t necessarily want her to return. He also let her know that Texas Roadhouse was unlikely to hire her again.

    The company then ghosted her, not letting her know anything regarding her employment status despite speaking with her a bit more about the termination. She chose to share her entire story online because “no response is a response.” She was tired of getting in trouble for “every little thing” and feeling unwelcome in her workplace. 

    Despite all of the trouble, Brittany is looking ahead and hopeful about her future employment. Her TikTok content may change, but she’s hoping her audience will follow along on the next part of her journey. 

    The Mary Sue has reached out to Texas Roadhouse and Brittany via email.

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    Rachel Thomas

    Rachel Joy Thomas is a music journalist, freelance writer, and hopeful author who resides in Los Angeles, CA. You can email her at [email protected].

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  • ‘That’s more insulting than not tipping’: Texas Roadhouse worker receives ridiculous tip on $49 bill. Then she shows her co-workers

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    It doesn’t take long working in the food service industry for some tipping patterns to emerge. Rightly or wrongly, certain groups have reputations for being good or bad tippers. Fellow food service workers, for example, are widely known as some of the best tippers. Conversely, European tourists are considered some of the worst tippers.

    Perhaps no group is as notorious for being bad tippers than teenagers.

    Late last week, Texas Roadhouse server Jordyn (@todaywithmamajo) received a tip from a group of teenagers that has some shaking their heads and others bemoaning tipping culture.

    In a viral TikTok, Jordyn approaches a fellow Texas Roadhouse server sitting in a booth while another one films.

    “Look at my tip,” she says, brandishing the receipt. The other woman and the person recording burst out laughing.

    “I’m sorry,” the other woman says through peels of laughter.

    Grinning, Jordyn displays the receipt for the camera. The bill came to $43.92. The tip? Two measly cents.

    “Look at my tip,” she says again, shaking the receipt. “Two cents. Two cents!”

    In just four days, her post has racked up over 86,000 views. Jordyn didn’t respond to a direct message sent via TikTok.

    How much should you tip?

    It’s common knowledge that America has comparatively robust tipping culture compared to other countries. In recent years, tipping culture has become something of a trope among naysayers who claim it’s out of control.

    While the critics may have a point about gratuity creep, it’s long been standard practice to tip people in food service. It’s so pervasive that the vast majority of food service workers are legally paid less than minimum wage—as little as $2.13/hour—based on the understanding that tips will make up the difference.

    In the United States, the majority of people tip between 15% and 20% on their drinks and meals in a full-service restaurant.

    Anything more than 20% is generally considered a good tip; anything less then 15% a bad tip.

    The best and worst tippers

    There’s no guaranteed way to tell if a customer will be generous or stingy with gratuity. Interestingly, often the people who brag to the waitstaff or bartender about being good tippers are average at best.

    That said, there are some trends that food service workers recognize. As previously noted, fellow food industry workers typically leave large tips. Most servers would probably agree that people having a business meeting over a meal or drinks will probably tip relatively well.

    Teens, on the other hand, are seen as the most likely to stiff servers. There’s actually some data to back this up.

    A YouGov survey found that young adults are the most likely to leave a tiny tip or no tip at all. “Among adults under 30, 21% say they typically leave a tip of 5% (14%) or nothing (7%) for average service,” YouGov reports.

    Business Insider reports that Gen-Z is the worst generation at tipping. Only a quarter tip 20%. Over half of Baby Boomers, on the other hand, tip 20%.

    In comments, Jordyn confirms that she doesn’t expect much from teens. “It was just some teenagers, so I figured they wasn’t gonna tip anyways, but I still gave great service!” she writes.

    Several restaurant workers backed up the Texas Roadhouse server’s assessment of teenagers.

    “Dang I got tipped like that before aka teenagers,” wrote Brittany Jade, seemingly without knowing Jordyn’s customers were teens. “But I always tell myself well at least I got 2 cents of a brain to learn to tip correctly lol.”

    Texas Roadhouse tip reignites the great gratuity debate

    Jordyn’s post set off another round of debate about tipping culture.

    Tim R. repeated the same arguments that have become ubiquitous when the subject arises. “If you guys would stop working at companies that expect you to live off tips and work somewhere that pay you a decent wage then maybe this tipping culture would go away,” he wrote.

    Someone going by @whalen_production posted a different version of the same, writing, “Not their job to pay you. It’s your bosses’ job to pay you.”

    While statements such as these may make for good rage bait, they ignore the reality that this is industry standard, not something one Texas Roadhouse server can change.

    Plus, like many servers, Jordyn’s grin as she showed her coworkers the two-cent tip indicates that she clearly knows that it’s about average. It’s just a fact that some tables tip well; some don’t.

    Like Hailey shared, “I got 5$ on a 115$ and 128$ check today. But then a 2-top tipped me 100$, so it’s cool.”

    “I loveee when I’m having a bad day and then I get a great tip unexpectedly,” Jordyn wrote in response.

    @todaywithmamajo Jesus take the wheel ?? #serverlife #serverproblems #texasroadhouse #servertips #fyp ♬ original sound – TodayWithMaMaJo

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    Claire Goforth

    Claire Goforth is a contributing writer to The Mary Sue. Her work has appeared in the Guardian, Al Jazeera America, the Miami New Times, Folio Weekly, the Juvenile Justice Information Exchange, the Florida Times-Union, the Daily Dot, and Grace Ormonde Wedding Style. Find her online at bsky.app/profile/clairegoforth.bsky.social and x.com/claire_goforth.

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  • ‘Your first mistake was going to a chain steakhouse restaurant’: Woman goes to California Texas Roadhouse. Then she cuts her steak–and is disgusted

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    Properly cooking a steak is somewhere between an art and a science. There are multiple variables that come into play: the thickness, type, and quality of the cut; its temperature, seasoning, and marinade; and the cooking method itself.

    Get them all right and it’s a culinary delight. Get even one wrong and you may be guilty of a crime against cattle.

    The latter purportedly happened to one Texas Roadhouse customer earlier this month. On Oct. 10, Kort (@kortlynn333) posted a video showing the disappointing takeout she says she got from the chain steakhouse’s Visalia, California, location.

    “Visalia Texas Roadhouse do better!! Ordered the New York Strip medium!” a voiceover on Kort’s TikTok says. “Also got the smothered chicken with onions AND jack cheese!”

    The steak in the video is red and raw-looking with a very thin amount of the edge seared—in all likelihood, cooked rare. The chicken is missing the pepper jack cheese. Kort shows the receipt to prove that she did, in fact, order the steak medium and the chicken with cheese.

    Kort’s TikTok has nearly 37,000 views as of this writing.

    Mistakes can happen in any restaurant. After all, on a busy night, they’ll often serve hundreds of customers. At that volume, there’s bound to be a mishap or two.

    Still, Kort’s post has people weighing in on Texas Roadhouse and its Visalia location specifically. It’s further giving rise to questions about whether chain restaurants, steakhouses in particular, are inferior.

    The rise of chain restaurants

    People have been dining in restaurants for thousands of years. For much of that time, the vast majority of restaurants were sole proprietorships, meaning each had its own particular flavor.

    There was no such thing as a chain restaurant in America until early in the 20th century, when A&W (yes, like the root beer) and White Castle opened for business within a few years of one another.

    In the century since, chain restaurants have flourished. From Maine to Mississippi to Hawaii and beyond, you can walk into a Texas Roadhouse and expect essentially the same dining experience.

    There’s comfort in the familiar, and in a country as vast as ours, it’s nice to be able to have that common experience.

    But not everyone is a fan of chain restaurants. Critics say too much of their food is pre-fab and that the emphasis on consistency creates a generic quality.

    There can admittedly be something jarring about going into a restaurant that thoroughly clashes with the local culture. A Texas Roadhouse in Houston is one thing, after all; one in Wahiawa quite another.

    Down with chain steakhouses?

    Some people who commented on Kort’s TikTok said that you should never get steak from a chain.

    “Your first mistake was going to a chain steakhouse restaurant, especially in Visalia,” a person going by Cassiopeia wrote, adding, “Please always avoid chain restaurants like that if you want quality.”

    A second agreed, “Don’t order [steaks] at Texas Roadhouse; just get the apps and burgers. Cook your own steak. (Their steak is bland and unseasoned).”

    Texas Roadhouse did not immediately respond to an email from the Mary Sue.

    It’s also true that there’s sometimes quite a difference in quality between locations, even in the same town.

    As a user named Ashley opined about the Visalia location in response to Kort’s post, “Their food is so Mid!”

    Briana offered, “The one in Fresno is better.”

    Others came to the chain’s defense. A woman going by knottypiiine said Kort’s steak “looks delicious.”

    “I love the Visalia Texas Roadhouse,” she said.

    Kort may not have liked her meal that night, but that doesn’t mean she’s off Texas Roadhouse for good.

    “We love Texas Roadhouse, but this time I was so disappointed in [how] the steak was cooked,” she said.

    Elsewhere in the comments, Kort said she had requested a refund. It’s not clear if she’s received one. Kort did not immediately respond to a direct message sent via TikTok.

    @kortlynn333 So disappointed and called them and waited for someone to answer and they never answered! #texasroadhouse #disappointed #steak #raw #visalia ♬ Monkeys Spinning Monkeys – Kevin MacLeod & Kevin The Monkey

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    Claire Goforth

    Claire Goforth is a contributing writer to The Mary Sue. Her work has appeared in the Guardian, Al Jazeera America, the Miami New Times, Folio Weekly, the Juvenile Justice Information Exchange, the Florida Times-Union, the Daily Dot, and Grace Ormonde Wedding Style. Find her online at bsky.app/profile/clairegoforth.bsky.social and x.com/claire_goforth.

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  • ‘What I do when I’m at Texas Roadhouse’: Woman is ‘sick of arguing’ with her boyfriend about the right way to eat a baked potato. So she posts a video to settle the debate

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    It’s natural for a couple in a relationship to have different ways of doing things. It can be low-stakes stuff, like the right way to load a dishwasher. Or more significant, like the best parenting style to raise children. One couple’s seemingly harmless debate, however, had TikTokers divided after they revealed the boyfriend’s, er, unique way of eating a baked potato. 

    What happened at this Texas Roadhouse?

    After being “sick of arguing” with her boyfriend, TikToker @ohmothertucker took the debate to the platform. She wanted to let viewers decide whether her man’s way of eating potatoes was unhinged. The clip, which garnered over 2.7 million views, shows @ohmothertucker and her boyfriend at Texas Roadhouse. The clip starts with her eating her baked potato with a fork, scooping up the inside bits. You know, like a normal person. The second clip shows her boyfriend picking up the potato with his bare hand and taking a huge bite out of it like a taco. Potato bits fall out of his mouth as he looks at her.

    Needless to say, many were on @ohmothertucker’s side. 

    Viewers are horrified 

    Several of @ohmothertucker’s viewers were appalled at the boyfriend’s method. The consensus was that his way was definitely the wrong way to eat the starchy vegetable.

    “There’s not a wrong way but his is the wrong way,” the top comment with 48,000 likes read. Another wrote, “My initial reaction when I saw him eat that potato was ‘well not like that!’” 

    More viewers roasted the boyfriend, with one writing, “In 33 years of life, I have NEVER seen anyone eat a baked potato like this….”

    “I dunno if there’s necessarily a right way to eat a baked potato, but he just showed there’s at least one wrong way. It’s a potato, dude, not a taco!” yet a second user said. 

    Despite the TikToker liking all of the comments roasting her beau, she did concede in a comment, “He’s breaking the status quo and I respect him for it.” 

    To ensure folks knew she loved her man–weird potato eating skills and all–she posted a follow-up video addressing her viewers’ “cyberbullying.”

    “We love each other, I promise,” she captioned the clip. 

    @ohmothertucker I wish this were rage bait but unfortunately he’s serious #fyp #couple #texasroadhouse #relationship #poll ♬ This Is The Life Demo Hannah Montana – out of context hannah montana

    The Mary Sue reached out to the creator via TikTok direct message. 

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    Gisselle Hernandez

    Gisselle Hernandez-Gomez is a contributing reporter to the Mary Sue. Her work has appeared in the Daily Dot, Business Insider, Fodor’s Travel and more. You can follow her on X at @GisselleHern. You can email her at [email protected].

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