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Tag: surge pricing

  • Dems Want to Ban Surveillance Pricing at Big Grocery Stores

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    Sen. Ben Ray Luján, a Democrat from New Mexico, and Sen. Jeff Merkley, a Democrat from Oregon, introduced legislation Thursday that would ban so-called surveillance and surge pricing in grocery stores. Officially known as the Stop Price Gouging in Grocery Stores Act of 2026, the Senate legislation is modeled on a 2025 bill in the House.

    The new bill would require stores to disclose their use of facial recognition technology and would ban electronic shelf labels (ESL) in large grocery stores. ESLs are controversial because they allow retailers to change the price of a given item remotely, opening up the possibility that they could be tied to algorithms which raise and lower prices based on conditions in the store or who’s trying to buy something.

    Hypothetically, stores can charge different prices at different times of day or rely on different inputs, right down to personalizing the price based on an individual who was looking at a given item, spotted with facial recognition tech. The concern is that factors like race, gender, and income level could be used to determine how much people are charged. A 2025 study found that Instacart was charging customers different prices for the same products, sometimes as much as 23% more. A few weeks after the study received negative press coverage, Instacart announced it was pulling the plug on its AI-powered pricing.

    “In New Mexico and across the country, Americans are struggling to put food on the table,” Sen. Luján said in a statement posted online. “With rising costs driven by President Trump’s trade war and Republican cuts to SNAP, Congress must act to ensure that technologies are being used to improve the lives of Americans, not increase their grocery bills. Our friends, family, and neighbors should be able to shop at their local grocery store without worrying about predatory pricing.”

    At least six states have seen legislation introduced to stop surge and surveillance pricing, according to the United Food and Commercial Workers International Union (UFCW), which has also developed a 30-second ad to spread the word on the threat.

    It’s not clear how many grocery outlets are actually utilizing in-store surveillance pricing, but part of the reason legislators feel like new laws are needed is that they want to get ahead of things before the practice becomes commonplace.

    “This legislation is actually pretty simple: If two people are in the same store buying the same item, they should pay the same price,” Washington State Representative Mary Fosse said in an emailed statement.

    “Large retailers are investing in AI, algorithms, and data systems that can change prices instantly, individually, and secretly,” Fosse continued. “We need to stop the rip-off at the register before these practices become the norm. Technology should serve workers and consumers, not exploit them.”

    The Biden administration launched an investigation into surveillance pricing in 2024 with FTC chair Lina Khan initiating a study on the ways it may harm U.S. consumers. But after President Donald Trump took power in 2025, his administration killed the study.

    Surge pricing for food is extremely unpopular, with one of the most famous cases happening in 2024 when Wendy’s merely discussed the possibility of introducing it in 2025. Within just a couple of days the backlash had gotten so bad the company denied even contemplating the idea, despite pretty clear evidence it was working on surge pricing. The restaurant chain’s CEO had even said it would “begin testing more enhanced features like dynamic pricing” in an earnings call.

    Consumers are extremely price sensitive when it comes to food these days, and it’s no wonder, as people struggle to get by in an economy that prioritizes stock prices and Wall Street.

    “Americans are hurting under the affordability crisis, and UFCW members see the pain in their faces every time they enter the grocery store,” UFCW International President Milton Jones said in a statement to Gizmodo. “Our members also feel it themselves when they shop for their families.”

    “We are starting this national campaign to stop corporations from being able to change prices in front of their eyes just because they live in the wrong zipcode or are a new parent. We are proud to work with elected officials in every part of the country to lead the fight for affordable groceries and good jobs because that is what our members want.”

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    Matt Novak

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  • 5 Sales Secrets Your Competitors Don’t Want You to Know | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Poor pricing always comes with a profit margin, whatever the category or product you have. In 2024, returns in ecommerce reached $743 billion, almost 15% of all retail sales in the US. A significant part of these returns would not have happened if priced right.

    Such errors are not only responsible for lost revenue but also come with missed customers, eroded market share and shattered brand trust.

    The good news? I’m about to share five proven ways that you can use to help your sales grow.

    Related: An Entrepreneur’s Guide to Startup Pricing Strategies

    1. Dynamic pricing

    The retail landscape in 2025 is more tense than ever. Real-time competitor activity, demand shifts, stock levels monitoring and scraping, all while using AI-driven tools, make it now easier than ever to adjust prices within a few seconds. This allows ecommerce brands to remain agile and competitive without manually updating listings.

    Take Airbnb as an example. Their ‘Smart Pricing’ tool fine-tunes nightly rates based on seasonality, local events and demand spikes. Hosts using Smart Pricing are nearly four times more likely to receive bookings and report a 12% increase in revenue, on average.

    By automating price decisions, you can react instantly to the market, run A/B tests to identify price sensitivity and keep your margins healthy even in crowded categories.

    2. Competitive pricing

    The US e‑commerce market, worth $1.19 trillion in 2024, is projected to hit $1.29 trillion by the end of 2025. Such growth always comes with fierce competition, requiring competitive pricing, which is named as a top priority when making a purchase by 46.8% of online shoppers.

    Competitive pricing means strategically changing your prices, depending on other players on the market and your value proposition. It’s often used by businesses selling similar products with little differentiation, where everyone is fighting for the same customer.

    Walmart and Amazon are stuck in a constant pricing battle. Walmart uses competitive pricing backed by dynamic algorithms, closing its price gap with Amazon by 3% and even reducing prices by 4% on Amazon’s top‑selling products. This approach has helped Walmart remain a strong competitor in fast‑moving categories like grocery and packaged goods.

    If you’re in a competitive niche, monitor competitor pricing regularly and use dynamic or AI‑powered tools to adjust in real time.

    Related: A Marketer’s Guide To Successfully Navigating A Price War

    3. Value-based pricing

    Value-based pricing focuses on what customers are willing to pay based on perceived value, not just production cost. This approach positions you for better margins and long-term loyalty.

    Apple is the gold standard here, with its customers staying loyal despite being in quite a premium segment with high prices. People see how a company invests in innovation, user experience and brand prestige and that’s when they’re willing to pay more. As of Q1 2025, Apple held a 19% share of global smartphone shipments, up from 16% the year before.

    Start by understanding what value means to your audience. Gather feedback, analyze market perception and position your brand clearly.

    4. AI-driven pricing

    In 2025, over 60% of enterprise SaaS products embed AI features, many of which are used for pricing optimisation and personalisation.

    AI-driven pricing uses machine learning to analyse customer behaviour, competitor prices, supply levels and market trends in real time. Then, the system determines the ideal price point to maximise both conversions and profitability.

    Google Workspace recently raised prices by 17–22% after integrating AI features into every business plan. By bundling AI capabilities directly into its offering, Google increased perceived value and reduced churn, even with a higher price tag.

    For ecommerce businesses, the takeaway is clear: invest in AI tools that integrate with your existing platforms (ERP, BI, CRM). Make sure to monitor the financial impact, avoid abrupt price shifts and allocate resources to maintain and update your AI models for continued accuracy.

    Related: AI’s Role Is Up to You — These 4 Rules Make the Difference

    5. Promotional pricing

    Temporary discounts with urgency are one of the simplest ways to attract new customers and boost sales. It can come in many forms: percentage discounts, flash sales, coupon codes or free shipping. A 2024 Statista study found that 62% of online shoppers are motivated to buy when offered a promo code, especially via email or social media.

    McDonald’s changed its McValue platform in the US to add popular options like the $5 Meal Deal and ‘Buy One, Add One for $1’. These promotions are forecasted to drive revenue growth to $27.4 billion in 2025 – a 5.1% year‑on‑year increase.

    Incorporate promotions into your broader marketing and financial strategy to drive short‑term sales, clear inventory or launch new products.

    Pricing is a living, evolving part of your business that can influence your profits and, what’s more, customers’ trust. Data-driven strategies can help you course-correct quickly. The best way to increase sales is to adapt your strategies as markets change and combine dynamic, competitive, value‑based, AI‑driven and promotional pricing.

    Poor pricing always comes with a profit margin, whatever the category or product you have. In 2024, returns in ecommerce reached $743 billion, almost 15% of all retail sales in the US. A significant part of these returns would not have happened if priced right.

    Such errors are not only responsible for lost revenue but also come with missed customers, eroded market share and shattered brand trust.

    The good news? I’m about to share five proven ways that you can use to help your sales grow.

    The rest of this article is locked.

    Join Entrepreneur+ today for access.

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    Slava Bogdan

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  • Wendy’s says it has no plans to raise prices during the busiest times at its restaurants

    Wendy’s says it has no plans to raise prices during the busiest times at its restaurants

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    Wednesday, February 28, 2024 4:05PM

    ABC7 Eyewitness News

    ABC7 Eyewitness NewsStream Southern California’s News Leader and Original Shows 24/7

    Wendy’s says that it has no plans to increase prices during the busiest times at its restaurants.

    The burger chain clarified its stance on how it will approach pricing after various media reports said that the company was looking to test having the prices of its menu items fluctuate throughout the day based on demand.

    “Wendy’s will not implement surge pricing, which is the practice of raising prices when demand is highest. We didn’t use that phrase, nor do we plan to implement that practice,” the company said late Tuesday in a prepared statement.

    Wendy’s Co. plans to invest about $20 million to launch digital menu boards at all of its U.S. company-run restaurants by the end of 2025. It also plans to invest approximately $10 million over the next two years to support digital menu enhancements globally.

    Wendy’s said that its digital menu boards “could allow us to change the menu offerings at different times of day and offer discounts and value offers to our customers more easily, particularly in the slower times of day.”

    Copyright © 2024 by The Associated Press. All Rights Reserved.

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    AP

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