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Tag: Strategy

  • Olympic games a long time coming for Team USA curler Korey Dropkin

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    I was born and grew up and raised at the Curling Club. That club, Broomstones in Wayland, Massachusetts, *** place with *** down to earth approach to the sport. It was so nice growing up there. Some curling clubs have more of *** commercial business feel, and then there’s curling clubs that have *** real homey feel, and Brimstones is top of the list in terms of. That home club feel, um, and that’s like one of the things, probably the thing I appreciate most about Brimstones. Dropkin learned precision, teamwork, and strategy there. Three core principles he mastered, resulting in early success, *** bronze medal at the Junior Olympics. You know, it was that moment where I was like, wow, this is incredible. Like look at this medal. Now I want some more of this. Unfortunately, international success eluded him until now. With his mixed doubles partner Corey Thiessen, he’s headed to his first Olympic Games, something he visualized would happen for *** very long time. It’s just knowing that if I keep my head down, if I keep working hard, and if I keep dreaming big, that one day I can get there, and it might not be smooth because it hasn’t been smooth sailing, but if I don’t, if I don’t let up, if I don’t. You know, if I keep going, I can get there. And now he’s there. Dropkin and Thiessen playfully use the nickname Corey and Corey to reference their team. On the road to Milan Cortina, I’m Fletcher Mackle.

    Olympic games a long time coming for Team USA curler Korey Dropkin

    Updated: 6:00 AM EST Jan 22, 2026

    Editorial Standards

    The first curling club was founded in Scotland in 1716, but curling didn’t become an Olympic medal sport until the 1998 games in Nagano.As a child, Korey Dropkin watched Olympic curling on TV, and it was love at first sight. “I was born and raised growing up at the curling club,” Dropkin said.That club, Broomstones in Wayland, Massachusetts, a place with a down-to-earth approach to the sport.”It was so nice growing up there, you know, some clubs have a commercial, business-like feel, and then there’s curling clubs that have a real homey feel, and Broomstones is top of the list in having that home club feel,” Dropkin said.Dropkin learned precision, teamwork and strategy there, three core principles he mastered, resulting in early success, a bronze medal at the Junior Olympics.”It was that moment when I was like, this is incredible, like look at this medal, now I want some more of this,” Dropkin said.Unfortunately, international success eluded him until now. Teaming with mixed doubles partner Cory Thiesse, he’s headed to his first Olympic Games, something he visualized for a long time.”Just knowing that if I keep my head down and I keep working hard and dreaming big, I could get there, and it might not be smooth because it hasn’t been smooth sailing, but if I don’t let up, if I keep going i can get there,” Dropkin said. And now he’s there. Dropkin and Thiesse use the playful nickname “Cory and Korey” for their team.

    The first curling club was founded in Scotland in 1716, but curling didn’t become an Olympic medal sport until the 1998 games in Nagano.

    As a child, Korey Dropkin watched Olympic curling on TV, and it was love at first sight.

    “I was born and raised growing up at the curling club,” Dropkin said.

    That club, Broomstones in Wayland, Massachusetts, a place with a down-to-earth approach to the sport.

    “It was so nice growing up there, you know, some clubs have a commercial, business-like feel, and then there’s curling clubs that have a real homey feel, and Broomstones is top of the list in having that home club feel,” Dropkin said.

    Dropkin learned precision, teamwork and strategy there, three core principles he mastered, resulting in early success, a bronze medal at the Junior Olympics.

    “It was that moment when I was like, this is incredible, like look at this medal, now I want some more of this,” Dropkin said.

    Unfortunately, international success eluded him until now. Teaming with mixed doubles partner Cory Thiesse, he’s headed to his first Olympic Games, something he visualized for a long time.

    “Just knowing that if I keep my head down and I keep working hard and dreaming big, I could get there, and it might not be smooth because it hasn’t been smooth sailing, but if I don’t let up, if I keep going i can get there,” Dropkin said.

    And now he’s there. Dropkin and Thiesse use the playful nickname “Cory and Korey” for their team.

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  • Olympic games a long time coming for Team USA curler Korey Dropkin

    [ad_1]

    I was born and grew up and raised at the Curling Club. That club, Broomstones in Wayland, Massachusetts, *** place with *** down to earth approach to the sport. It was so nice growing up there. Some curling clubs have more of *** commercial business feel, and then there’s curling clubs that have *** real homey feel, and Brimstones is top of the list in terms of. That home club feel, um, and that’s like one of the things, probably the thing I appreciate most about Brimstones. Dropkin learned precision, teamwork, and strategy there. Three core principles he mastered, resulting in early success, *** bronze medal at the Junior Olympics. You know, it was that moment where I was like, wow, this is incredible. Like look at this medal. Now I want some more of this. Unfortunately, international success eluded him until now. With his mixed doubles partner Corey Thiessen, he’s headed to his first Olympic Games, something he visualized would happen for *** very long time. It’s just knowing that if I keep my head down, if I keep working hard, and if I keep dreaming big, that one day I can get there, and it might not be smooth because it hasn’t been smooth sailing, but if I don’t, if I don’t let up, if I don’t. You know, if I keep going, I can get there. And now he’s there. Dropkin and Thiessen playfully use the nickname Corey and Corey to reference their team. On the road to Milan Cortina, I’m Fletcher Mackle.

    Olympic games a long time coming for Team USA curler Korey Dropkin

    Updated: 3:00 AM PST Jan 22, 2026

    Editorial Standards

    The first curling club was founded in Scotland in 1716, but curling didn’t become an Olympic medal sport until the 1998 games in Nagano.As a child, Korey Dropkin watched Olympic curling on TV, and it was love at first sight. “I was born and raised growing up at the curling club,” Dropkin said.That club, Broomstones in Wayland, Massachusetts, a place with a down-to-earth approach to the sport.”It was so nice growing up there, you know, some clubs have a commercial, business-like feel, and then there’s curling clubs that have a real homey feel, and Broomstones is top of the list in having that home club feel,” Dropkin said.Dropkin learned precision, teamwork and strategy there, three core principles he mastered, resulting in early success, a bronze medal at the Junior Olympics.”It was that moment when I was like, this is incredible, like look at this medal, now I want some more of this,” Dropkin said.Unfortunately, international success eluded him until now. Teaming with mixed doubles partner Cory Thiesse, he’s headed to his first Olympic Games, something he visualized for a long time.”Just knowing that if I keep my head down and I keep working hard and dreaming big, I could get there, and it might not be smooth because it hasn’t been smooth sailing, but if I don’t let up, if I keep going i can get there,” Dropkin said. And now he’s there. Dropkin and Thiesse use the playful nickname “Cory and Korey” for their team.

    The first curling club was founded in Scotland in 1716, but curling didn’t become an Olympic medal sport until the 1998 games in Nagano.

    As a child, Korey Dropkin watched Olympic curling on TV, and it was love at first sight.

    “I was born and raised growing up at the curling club,” Dropkin said.

    That club, Broomstones in Wayland, Massachusetts, a place with a down-to-earth approach to the sport.

    “It was so nice growing up there, you know, some clubs have a commercial, business-like feel, and then there’s curling clubs that have a real homey feel, and Broomstones is top of the list in having that home club feel,” Dropkin said.

    Dropkin learned precision, teamwork and strategy there, three core principles he mastered, resulting in early success, a bronze medal at the Junior Olympics.

    “It was that moment when I was like, this is incredible, like look at this medal, now I want some more of this,” Dropkin said.

    Unfortunately, international success eluded him until now. Teaming with mixed doubles partner Cory Thiesse, he’s headed to his first Olympic Games, something he visualized for a long time.

    “Just knowing that if I keep my head down and I keep working hard and dreaming big, I could get there, and it might not be smooth because it hasn’t been smooth sailing, but if I don’t let up, if I keep going i can get there,” Dropkin said.

    And now he’s there. Dropkin and Thiesse use the playful nickname “Cory and Korey” for their team.

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  • Without a Destination, No Strategy Will Get You There

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    Ignoranti quem portum petat, nullus suus ventus est. 
    “For the one who does not know to what port he is sailing, no wind is favorable.” 
    — Seneca 

    Seneca’s line is not about luck or optimism. It is about clarity. The wind may be strong, the ship well built, and the crew determined, but none of that matters if the captain cannot name the destination. The same is true in business. Opportunity, effort, and resources have little value without clear direction. 

    Too many companies today are sailing without a port. They are busy, ambitious, and full of activity, but lack alignment on where they are truly headed. Strategies shift, meetings multiply, and goals expand, yet the course remains uncertain. In that fog, even progress feels like drift. 

    Research from Harvard Business Review shows that companies often overestimate their internal alignment. HBR found that while employees believed their companies were highly aligned on strategy, their actual alignment was only 23 percent, far lower than executives assumed. Similarly, McKinsey found that organizations with strong alignment between strategy and financial systems consistently outperform their peers in shareholder returns and adaptability.  

    The issue is rarely a lack of intelligence or ambition. It is a lack of focus. Leadership teams often become so absorbed in managing daily execution that they lose sight of the larger course. The meetings, reports, and metrics meant to create clarity can instead create clutter. When priorities are not anchored to direction, organizations move, but they do not progress. 

    At ProCFO Partners, we often see this pattern in fast-growing companies. Early success brings expansion, and expansion brings complexity. What once felt clear becomes clouded as new opportunities, initiatives, and investments compete for attention. The organization gains speed but loses shape. Departments set their own definitions of success, and decisions that once aligned begin to diverge. 

    An illustrative case study 

    One client, a midsize managed services firm, arrived full of potential but short on clarity. Their cash flow forecasts were reactive, their budget was a spreadsheet of disconnected assumptions, and the leadership team spent more time responding to problems than steering the company forward. Together, we began by defining their destination: to become the most reliable partner in their industry. From there, we aligned every element of budgeting and forecasting to support that goal. Each investment and expense had to advance one of three priorities: customer reliability, team development, or margin improvement. Within 12 months, cash conversion improved, margins strengthened, and leadership regained confidence in their decision making. For the first time, they shared they were able to manage their cash flow with a sense of clarity and control.  

    Another client, a medical imaging and resources company, had been operating in constant reaction mode. Decisions were made for short-term survival rather than long-term direction, and the budget reflected habit more than strategy. Together, we developed a financial roadmap that linked budgets and forecasts to a clear destination, then aligned investments with the few priorities that mattered most. Once the financial framework was rebuilt around their true priorities, the organization moved from short-term survival to forward-looking leadership. They reestablished focus, strengthened their planning rhythm, and regained the momentum needed to pursue growth.  

    Clarity guides everything 

    Clarity cannot stop at strategy. It must extend into the financial framework that sustains it. Too often, budgeting becomes a mechanical exercise in balancing numbers rather than a deliberate act of alignment. Teams forecast revenue and manage expenses, yet overlook the most important question: How does this budget move us closer to our goals? A clear budget is not just a financial plan. It is a statement of strategy, a roadmap that defines priorities, allocates resources, and ensures that money and mission move in the same direction. 

    When financial leadership is guided by clarity, everything else aligns more easily. Decisions become faster, trade-offs become smarter, and resources are used with precision. The budgeting process transforms from a constraint into a catalyst for growth. It brings purpose to every dollar spent and accountability to every result achieved. 

    4 ways for leaders bring clarity back 

    These practices help leaders reinforce direction and ensure that strategy translates into consistent, measurable action. 

    • Name the destination. 
      Define where the company is heading and why it matters. Direction drives decision making and unites effort. 
    • Align the financial framework. 
      Budgets and forecasts should reinforce strategy, not replace it. Financial clarity creates accountability for direction. 
    • Communicate the connection. 
      Translate strategic goals into clear expectations and measurable outcomes. Teams perform better when they understand how their work supports the broader mission. 
    • Revisit the map. 
      Conditions change. The leader’s role is to ensure that every action continues to serve the organization’s true destination. 

    Clarity, not complexity, drives sustainable growth. When leaders align strategy, budgets, and reporting around a well-defined destination, decisions gain coherence and accountability strengthens. Financial systems become the living proof of clarity in action. They turn plans into measurable progress, ensuring that effort compounds instead of dissipating. 

    Closing thought 

    The strongest winds cannot help a ship without a port. The same is true for business. When leaders define their destination with precision and connect it to every plan and budget, each decision gains meaning. As Seneca observed centuries ago, direction determines the value of the wind. In business, clarity determines the value of effort. 

    The final deadline for the 2026 Inc. Regionals Awards is Friday, December 12, at 11:59 p.m. PT. Apply now.

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    Nelson Tepfer

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  • Lessons From Poppi’s Exit: Not Every Founder Is a CEO

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    What is the difference between a founder and a CEO?  

    Is it tenure? Skill? Is it about proximity to an exit?  

    At October’s Inc. 5000 Conference, I had the pleasure of meeting Allison and Stephen Ellsworth, cofounders of Poppi. They were fresh off their whopping $2 billion exit. This husband-and-wife duo successfully launched a small company and grew it into an enterprise.  

    Hearing them move effortlessly from stories about kitchen-counter flavor tests to navigating billion-dollar acquisition talks made me realize something had fundamentally shifted along the way.  

    I later realized that the shift from founder to CEO has a lot less to do with a formal title or externals and a lot more to do with a personal choice every founder has to make: Do I want my business to be a solo act or do I want my business to be an orchestra?  

    Or put more simply: Is my business playing in the arena of winning Wimbledons or Super Bowls?  

    If entrepreneurship is about rallying followers behind you, then leadership is about building better leaders around you. That’s the shift.  

    Founders “play” singles tennis; CEOs play 5-on-5 basketball.  

    What got you here won’t get you there 

    Most founders never planned on leading a company. They saw a problem and solved it. But the skills that launch the company into infancy are not the same skills that build an enduring business.  

    Despite her supreme athleticism, Serena Williams probably wouldn’t be as successful if she jumped into a WNBA team with the same training approach she had in tennis.  

    The same principle applies to business. The habits and behaviors that get a company off the ground are not the same ones needed in leading a growing and thriving company. 

    That’s why Allison and Stephen’s success really struck me; it was clear they changed their approach somewhere along the way. 

    The way they spoke of their experience highlighted to me that being a founder is a calling.  

    Being a CEO is a choice.  

    And by the way, if you love playing singles tennis, that’s a perfectly valid choice—just know what you’re choosing.  

    As founders, we all eventually need to make that choice. We need to choose which game we’re going to play. So how do founders make that shift?  

    My favorite way to make the CEO shift  

    At the same conference, Jay Shetty shared a moment that became my favorite definition of what a CEO does. Jay retold a moment from the movie about Steve Jobs. Jobs is asked: “What do you even do here? You’re not an engineer. You’re not a designer. What even is your job?”  

    Jobs responds: “Musicians play instruments, I play the orchestra.”  

    This is the shift.  

    If a founder desires to grow beyond their own personal limits to become a CEO, they can’t keep doing what they’ve always done. They will inevitably have to put down the instrument they have become so good at playing and take up the conductor role.  

    Stephen shared his rule for when to let go: the moment someone can do your job 60 percent as well as you can. 

    Not 80 percent. Not when it feels safe. At 60 percent. 

    My takeaway is that a company benefits more from momentum than from perfection. 

    Or watch the business plateau at the ceiling of the founder’s personal limits.  

    This is the choice every founder eventually faces.  

    Not on stage. Not in a boardroom. In a quiet moment, they decide: Do I want to keep playing every note, or do I start conducting something bigger than me? 

    Allison and ​​Stephen chose the symphony.  

    You don’t have to stop being a founder to become a CEO. But you do have to shift what you do. 

    Final thoughts 

    In the game of business, don’t be the player trying to score every point. Be the leader who can build a team that can win without you. 

    If you are hungry for your answer, close this browser and find a quiet place to ask: Am I the type of founder that plays to win Wimbledon or am I the type of founder that plays to win the Super Bowl?“ 

    If you want to win the latter, here’s your first step: Write down everything you did this week. Circle the one task that, if you handed it off tomorrow at 60 percent quality, would free you to focus on what only you can do.  

    That’s your first instrument to put down. 

    Solo acts rarely exit for billions. Orchestras do. 

    The final deadline for the 2026 Inc. Regionals Awards is Friday, December 12, at 11:59 p.m. PT. Apply now.

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    Alan Badia

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  • Stop Managing AI From 30,000 Feet

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    In the C-suite, the air is thin. Decisions become conceptual, feedback is filtered, and the systems around you are designed to shield you from problems. 

    As an organizational psychologist and executive coach, I call this phenomenon “altitude sickness”—a leadership blind spot that warps your perception just when clarity is most critical. Power doesn’t just change what others see in you; it changes how you see everyone else. 

    Nowhere is this gap more dangerous than in our rush to adopt AI

    From the top, AI adoption feels existential. You’re consuming research and envisioning a future that is faster, more profitable, and more innovative. A fall 2023 Deloitte survey found that 79 percent of leaders believe AI will lead to major organizational transformation within three years. AI investments are massive.  

    Meanwhile, employees are operating in a different reality. They’re working under the shadow of layoffs and near-daily headlines about AI-driven headcount reductions. Research from my firm, Fractional Insights, confirms this: We found one in three U.S. workers report “AI angst,” the fear that AI will eliminate their role or make their skills obsolete. 

    If you can’t imagine why your team feels this way, you may have altitude sickness. 

    The real problem isn’t AI—it’s trust 

    This disconnect isn’t a technical problem; it’s a psychological one. The success of your AI strategy hinges on one thing: trust. Our research found that workers in low-transparency organizations were up to 70 percent more likely to experience high AI angst. 

    The data shows a massive trust gap. Qualtrics reveals that while about 73 percent of executives trust their leaders to implement AI effectively, only 53 percent of employees feel the same way. 

    This isn’t just an emotional divide; it’s a performance drag. Data shows that 31 percent of employees fail to embrace AI, risking the failure of your entire transformation. 

    Overcome altitude sickness with structural empathy 

    The solution isn’t just for leaders to be more empathetic. It’s to build better systems. You must intentionally design mechanisms that reconnect you to the ground-level reality. This approach is called structural empathy, and here’s how to embed it. 

    Reconnect with ground-level realityStop prescreening questions for your “ask me anything” forums and accept anonymous submissions if needed. Conduct listening tours facilitated by neutral third parties. Shadow a frontline team for a day. Take support calls. Use reverse mentoring to learn from your junior colleagues. These aren’t symbolic gestures; they restore the unfiltered signal you’ve lost from altitude. The goal is simple: Experience what your teams experience daily. 

    Align AI strategy with career pathways. Stop talking about replacement and start talking about augmentation. Enable people managers to show employees exactly how AI will enhance their roles and provide the upskilling to get them there. Trust grows when people can see themselves in the future you’re designing. 

    Measure what matters: trust. Track employee sentiment and trust as a core KPI for your AI transformation. If you ignore the human experience, your adoption will stall, no matter how sophisticated your technology. 

    Communicate uncertainty with confidenceMany leaders hesitate to discuss AI’s future because they don’t have all the answers. The technology is advancing too quickly, and organizations are too complex to make guarantees. But pretending you have clarity or promising job security you can’t deliver erodes trust faster than admitting uncertainty. 

    Here’s what you can do: Be honest that you don’t know exactly what’s coming, but commit to regular, transparent updates. Invite employees into the conversation. Invest in upskilling so that whatever the future holds, your people are prepared to thrive in it. Uncertainty doesn’t undermine trust. Dishonesty does. 

    Strategies fail not because they’re bad ideas, but because they ignore the reality of others’ experiences. The view from the top might seem clearer, but the real insights are always found by getting curious at the ground level. 

    The final deadline for the 2026 Inc. Regionals Awards is Friday, December 12, at 11:59 p.m. PT. Apply now.

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    Shonna Waters

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  • JPMorgan’s Alleged Short On Strategy (MSTR): How A 50% Price Jump Could Spell Major Troubles

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    Strategy, formerly known as MicroStrategy, the largest public holder of Bitcoin (BTC), finds itself at the center of a stormy controversy involving JPMorgan as Bitcoin prices continue to struggle. 

    With signs of a potential bear market emerging, fresh rumors suggest that one of the world’s largest banks allegedly holds a significant short position on Strategy’s stock (MSTR), which has plunged 69% from its record high of $543 per share last year.

    Strategy Faces Potential MSCI Exclusion

    The turmoil escalated last week when JPMorgan issued a warning that Strategy might soon be removed from major equity indices, specifically the MSCI USA Index. 

    JPMorgan’s analysts noted that the issues facing Strategy extend beyond the recent downturn in cryptocurrency prices, which have seen Bitcoin fall more than 30% from its all-time highs. 

    As of this writing, Bitcoin is trading around $86,000, while the broader crypto market has experienced a staggering $1 trillion decline in total market capitalization over the past month.

    Related Reading

    JPMorgan’s analysts indicated that MSCI is considering whether companies with over 50% of their total assets in digital currencies should qualify for inclusion in traditional equity indices. Given that Strategy’s balance sheet is heavily weighted with Bitcoin, it is at significant risk of exclusion. 

    The analysts stated that “MicroStrategy [is] at risk of exclusion from major equity indices as the January 15th MSCI decision approaches.” They speculated that removal from the MSCI could trigger approximately $2.8 billion in outflows, and if other index providers follow MSCI’s lead, the total could reach as high as $8.8 billion.

    The situation is complicated by market dynamics, particularly the timing of JPMorgan’s bearish note, which coincided with Bitcoin’s weakness and MSTR’s decline, all while liquidity was thin and overall sentiment fragile. 

    JPMorgan Faces Account Closures Surge

    According to analysts at the Bull Theory, JPMorgan has been noted for timing its market reports—bearing down when prices are already weak and striking a more bullish tone near market peaks. 

    The analysts have highlighted that share lending for MSTR has reportedly increased, allowing brokers to lend shares to short sellers, which can exacerbate downward pressure on the stock price. 

    Additionally, there are escalating reports of widespread account closures at JPMorgan, with thousands claiming to have exited due to perceived manipulation of both MSTR and Bitcoin. 

    Amid these developments, the fear of a potential short squeeze is growing. The analysts believe that if Strategy’s stock were to rally around 40% to 50%, it could trigger a short squeeze in the bank’s position and spell major financial troubles. 

    In response, Michael Saylor, the CEO of Strategy, has sought to clarify the company’s identity, emphasizing that it is not just a passive Bitcoin holder. He pointed out that Strategy operates as a software business with an active financial strategy, countering the narrative circulating around MSCI’s concerns.

    As the situation unfolds, several key points emerge. The October 10th crash appeared to align with the MSCI announcement, coinciding with an already fragile market state. JP Morgan’s strategic timing of its bearish insights has amplified existing fears, creating further uncertainty as MSCI’s final decision looms.

    The daily chart shows MSTR’s valuation trending downwards, trading below $170. Source: MSTR on TradingView.com

    Featured image from DALL-E, chart from TradingView.com

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    Ronaldo Marquez

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  • Why Focusing on Speed Alone Is a Losing Battle in Business

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    Businesses in all industries are taking a page out of the tech playbook. They are turning to product operating models (POMs) to expedite execution and enhance outcomes. This model, which originated in the fast-paced and highly competitive software industry, promises to streamline decisions by encouraging strong, top-down governance guided by a single strategic vision.  

    It’s a pretty thought for leaders. Faster decisions mean faster outcomes. That’s a priceless advantage in today’s market landscape, no matter the organization’s line of work. However, an emphasis on speed might hold businesses back as they seek full-scale optimization. 

    According to a recent report by my company, Planview, leaders are getting good at talking the talk of POMs, both internally and with customers. They’re proving less adept at walking the walk. Why? They’ve fallen into the exact type of misunderstanding of objectives that POMs are designed to help companies avoid. 

    Progress with a caveat 

    Though today’s organizations recognize the importance of efficient, goals-driven execution to their overall health, they’re struggling to turn awareness into effective action. It’s a breakdown of strategic execution at the change-management level.  

    Nearly half of strategic leaders and decision-makers surveyed for the “2025 State of Strategy Execution Report” strongly agree that they need to expedite decision-making and execution to be successful, a 10 percentage-point increase from 2021. The report showed a near-identical change in the proportion of decision-makers who consider major profit loss to be a significant risk of lagging agility during this period. It was 47 percent in 2025 and 37 percent in 2021.  

    Another key finding strikes right at the heart of the matter. According to the data, execution speed has increased and review cadences have accelerated. However, leaders are less likely to say they are prepared to adapt than they were four years ago. In 2021, 40 percent said that they were ready to adapt while in 2025, only 28 percent responded positively.  

    Essentially, the report reveals what long-time devotees of the POM already knew: Speed is a central benefit of the approach, but focusing on speed alone is a losing battle. Our research found that, despite improved speed, the average organization met only 62 percent of its strategic goals in 2024. Thirty-nine percent of complex approval processes and 38 percent of strategy-execution misalignment were identified as the top barriers to success.  

    Back to basics 

    Leaders focused first and foremost on speed have set the wrong objective and are tracking the wrong results. Speed without alignment just means moving fast in the wrong direction. To balance the scales and get on track, leaders must lay a foundation based on full digitalization and centralization of the following: 

    • Resources: to ensure that all teams have access to the tools, budget, and personnel they need to fulfill their roles quickly and effectively. 
    • Communication and workflows: to expedite feedback loops and reduce misunderstandings that can arise from siloed processes. 
    • Governance: to promote consistency in decision-making, best practices, risk management, and compliance across the organization. 
    • Information: to ensure contextualized, holistic, and up-to-date data is accessible and available to everyone who needs it.  
    • Roadmaps and plans: to keep everyone on track and focused on the organization’s overarching goals, desired outcomes, and progress toward them. 

    The power of alignment

    This isn’t just a hypothesis or musing from a champion of product-first thinking. Our research revealed that businesses, a.k.a. strategy leaders, that have managed to strike a balance between speed and outcomes are far more likely to report having complete or nearly complete centralization of execution management than those that haven’t, a.k.a. the laggards.

    Another key piece of the puzzle seems to be technology, which drives centralization capabilities in modern enterprises. Leaders are more likely to have invested in robust tech stacks to support their efforts and to have immediate access to accurate data. Fewer than half, or 40 percent, say they have access to timely, accurate data—a striking representation of the lack of centralization that’s hindering progress.  

    All factors considered, the performance of leaders is a testament to the power of alignment—both in core business areas and during change management initiatives. Leaders are 9.5x more likely to feel prepared to pivot, are 4.6x more likely to feel confident in their ability to manage change, and outpace the average rate of success by 10 percentage points.  

    Fast and effective 

    While the speed of decision-making is undeniably appealing in today’s environment, it is essential that organizations build toward it from the bottom up. That means letting holistic understanding and centralization guide both the transition to the new model and the strategic execution that follows. Challenges will, of course, continue to arise along the way. However, the foundation built amid this shift will help them navigate uncertainty with grace and confidence. 

    The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.

    The final deadline for the 2026 Inc. Regionals Awards is Friday, December 12, at 11:59 p.m. PT. Apply now.

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    Louise K. Allen

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  • How to Build B2B Trust in the Age of AI

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    91% of buyers don’t trust marketing today*.

    AI hasn’t just changed how we create content — it has completely reshaped how people judge credibility, authenticity, and intent.

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    LIBN Staff

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  • Signs and strategies to cope with seasonal affective disorder

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    WEDNESDAY AND THURSDAY OF NEXT WEEK. NICE TO SEE SOME RAIN. WE’RE NOW SEEING SHORTER DAYS, LONGER NIGHTS. SOME PEOPLE MAY EXPERIENCE WHAT THEY CALL SEASONAL AFFECTIVE DISORDER. OUR OWN ALYSSA MUNOZ JOINS US IN THE STUDIO THIS MORNING. AND ALYSSA, YOU SPOKE WITH A HEALTH EXPERT ON SOME WAYS TO HELP WITH THIS. YEAH, I DID ROYALE AND TODD AND SEASONAL AFFECTIVE DISORDER, KNOWN AS SAD OR WINTER DEPRESSION STARTS AROUND LATE FALL OR EARLY WINTER WHEN THERE’S LESS SUNLIGHT. NOW HERE’S SOME SIGNS YOU CAN LOOK OUT FOR. IT’S NORMAL TO HAVE DAYS WHERE YOU JUST FEEL DOWN OR SLEEPY, BUT BE WARY. IF YOU START OVERSLEEPING A LOT. APPETITE CHANGES, SUCH AS CRAVING FOODS WITH HIGHER CARBOHYDRATES LIKE CAKE, CHOCOLATE OR CANDY. AND IF YOU NOTICE ANY WEIGHT GAIN OR LOW ENERGY. NOW, CHRISTINA SAUER, AN ASSOCIATE PROFESSOR AT UNM, SAYS, HERE’S WHAT YOU CAN DO TO HELP YOURSELF. THEY’RE NOTICING CHANGES WITH THE SEASON AND THAT, YOU KNOW, THERE ARE STRATEGIES PEOPLE CAN USE TO PROVIDE SOME ADDITIONAL SUPPORT FOR THEMSELVES, LIKE MAKING SURE THAT YOU DO GET SOME TIME OUTSIDE EVERY DAY, TRYING TO GET LIGHT EXPOSURE EARLY IN THE DAY. YOU KNOW, THERE’S OTHER NUTRITIONAL STRATEGIES, AND IF YOU FEEL DOWN FOR DAYS AT A TIME, AND THESE METHODS AREN’T HELPING, SEE A HEALTH CARE

    Signs and strategies to cope with seasonal affective disorder

    Doctors say seasonal affective disorder is common in the fall and winter months

    Updated: 3:10 AM PST Nov 15, 2025

    Editorial Standards

    As the days become shorter and nights grow longer, some individuals may experience seasonal affective disorder, commonly known as SAD or winter depression.The disorder typically begins in late fall or early winter due to reduced sunlight, but there are some cases in the summer.Kristina Sowar, an associate professor at the University of New Mexico, said there are a few symptoms to look out for with SAD.”If someone is really feeling like, you know, my mood is just really low, and in turn, I have very limited motivation. It’s hard for me to get out of bed. It’s hard for me to socialize with people who I care about. It’s pretty hard for me to go to work or school,” Sowar said. “Like, when there’s enough impairment that it’s impacting your day-to-day life. We definitely recommend that people seek some professional support.”Symptoms to watch for include oversleeping, changes in appetite such as cravings for high-carbohydrate foods like cake, chocolate, and candy, weight gain, and low energy levels. “If they’re noticing changes with the season, there are strategies people can use to provide some additional support for themselves, like making sure that you do get some time outside every day, trying to get light exposure early in the day,” Sowar said. “You know, there’s other nutritional strategies.” If feelings of sadness persist for days at a time and self-help methods are ineffective, Sowar advised consulting a health care provider.

    As the days become shorter and nights grow longer, some individuals may experience seasonal affective disorder, commonly known as SAD or winter depression.

    The disorder typically begins in late fall or early winter due to reduced sunlight, but there are some cases in the summer.

    Kristina Sowar, an associate professor at the University of New Mexico, said there are a few symptoms to look out for with SAD.

    “If someone is really feeling like, you know, my mood is just really low, and in turn, I have very limited motivation. It’s hard for me to get out of bed. It’s hard for me to socialize with people who I care about. It’s pretty hard for me to go to work or school,” Sowar said. “Like, when there’s enough impairment that it’s impacting your day-to-day life. We definitely recommend that people seek some professional support.”

    Symptoms to watch for include oversleeping, changes in appetite such as cravings for high-carbohydrate foods like cake, chocolate, and candy, weight gain, and low energy levels.

    “If they’re noticing changes with the season, there are strategies people can use to provide some additional support for themselves, like making sure that you do get some time outside every day, trying to get light exposure early in the day,” Sowar said. “You know, there’s other nutritional strategies.”

    If feelings of sadness persist for days at a time and self-help methods are ineffective, Sowar advised consulting a health care provider.

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  • Signs and strategies to cope with seasonal affective disorder

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    WEDNESDAY AND THURSDAY OF NEXT WEEK. NICE TO SEE SOME RAIN. WE’RE NOW SEEING SHORTER DAYS, LONGER NIGHTS. SOME PEOPLE MAY EXPERIENCE WHAT THEY CALL SEASONAL AFFECTIVE DISORDER. OUR OWN ALYSSA MUNOZ JOINS US IN THE STUDIO THIS MORNING. AND ALYSSA, YOU SPOKE WITH A HEALTH EXPERT ON SOME WAYS TO HELP WITH THIS. YEAH, I DID ROYALE AND TODD AND SEASONAL AFFECTIVE DISORDER, KNOWN AS SAD OR WINTER DEPRESSION STARTS AROUND LATE FALL OR EARLY WINTER WHEN THERE’S LESS SUNLIGHT. NOW HERE’S SOME SIGNS YOU CAN LOOK OUT FOR. IT’S NORMAL TO HAVE DAYS WHERE YOU JUST FEEL DOWN OR SLEEPY, BUT BE WARY. IF YOU START OVERSLEEPING A LOT. APPETITE CHANGES, SUCH AS CRAVING FOODS WITH HIGHER CARBOHYDRATES LIKE CAKE, CHOCOLATE OR CANDY. AND IF YOU NOTICE ANY WEIGHT GAIN OR LOW ENERGY. NOW, CHRISTINA SAUER, AN ASSOCIATE PROFESSOR AT UNM, SAYS, HERE’S WHAT YOU CAN DO TO HELP YOURSELF. THEY’RE NOTICING CHANGES WITH THE SEASON AND THAT, YOU KNOW, THERE ARE STRATEGIES PEOPLE CAN USE TO PROVIDE SOME ADDITIONAL SUPPORT FOR THEMSELVES, LIKE MAKING SURE THAT YOU DO GET SOME TIME OUTSIDE EVERY DAY, TRYING TO GET LIGHT EXPOSURE EARLY IN THE DAY. YOU KNOW, THERE’S OTHER NUTRITIONAL STRATEGIES, AND IF YOU FEEL DOWN FOR DAYS AT A TIME, AND THESE METHODS AREN’T HELPING, SEE A HEALTH CARE

    Signs and strategies to cope with seasonal affective disorder

    Doctors say seasonal affective disorder is common in the fall and winter months

    Updated: 6:10 AM EST Nov 15, 2025

    Editorial Standards

    As the days become shorter and nights grow longer, some individuals may experience seasonal affective disorder, commonly known as SAD or winter depression.The disorder typically begins in late fall or early winter due to reduced sunlight, but there are some cases in the summer.Kristina Sowar, an associate professor at the University of New Mexico, said there are a few symptoms to look out for with SAD.”If someone is really feeling like, you know, my mood is just really low, and in turn, I have very limited motivation. It’s hard for me to get out of bed. It’s hard for me to socialize with people who I care about. It’s pretty hard for me to go to work or school,” Sowar said. “Like, when there’s enough impairment that it’s impacting your day-to-day life. We definitely recommend that people seek some professional support.”Symptoms to watch for include oversleeping, changes in appetite such as cravings for high-carbohydrate foods like cake, chocolate, and candy, weight gain, and low energy levels. “If they’re noticing changes with the season, there are strategies people can use to provide some additional support for themselves, like making sure that you do get some time outside every day, trying to get light exposure early in the day,” Sowar said. “You know, there’s other nutritional strategies.” If feelings of sadness persist for days at a time and self-help methods are ineffective, Sowar advised consulting a health care provider.

    As the days become shorter and nights grow longer, some individuals may experience seasonal affective disorder, commonly known as SAD or winter depression.

    The disorder typically begins in late fall or early winter due to reduced sunlight, but there are some cases in the summer.

    Kristina Sowar, an associate professor at the University of New Mexico, said there are a few symptoms to look out for with SAD.

    “If someone is really feeling like, you know, my mood is just really low, and in turn, I have very limited motivation. It’s hard for me to get out of bed. It’s hard for me to socialize with people who I care about. It’s pretty hard for me to go to work or school,” Sowar said. “Like, when there’s enough impairment that it’s impacting your day-to-day life. We definitely recommend that people seek some professional support.”

    Symptoms to watch for include oversleeping, changes in appetite such as cravings for high-carbohydrate foods like cake, chocolate, and candy, weight gain, and low energy levels.

    “If they’re noticing changes with the season, there are strategies people can use to provide some additional support for themselves, like making sure that you do get some time outside every day, trying to get light exposure early in the day,” Sowar said. “You know, there’s other nutritional strategies.”

    If feelings of sadness persist for days at a time and self-help methods are ineffective, Sowar advised consulting a health care provider.

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  • Why the Mexican president refuses to restart the drug war despite mayor’s assassination

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    Mexican President Claudia Sheinbaum ruled out a new “war on drugs” as a response to the assassination of a regional mayor who was shot at a Day of the Dead celebration, a brazen killing that has sparked national outrage.

    “Returning to the war against el narco is not an option,” Sheinbaum told reporters Monday, referring to the bloody anti-crime offensive launched almost two decades ago. “Mexico already did that, and the violence got worse.”

    The president spoke as the nation was reeling from the killing Saturday of Carlos Manzo, mayor of Uruapan in the west-central state of Michoacán, which has become an organized-crime battleground. She condemned the assassination as “vile” and vowed to track down his killers.

    While Mexican mayors and other local officials are frequent cartel targets — scores have been assassinated in recent years as gangs fight for control of city halls, budgets and police forces — the killing of Manzo struck a nerve nationwide.

    A crowd in Uruapan, Mexico, mourns Mayor Carlos Manzo, who was fatally shot over the weekend during a Day of the Dead celebration in the city.

    (Eduardo Verdugo / Associated Press)

    Manzo, 40, gained notoriety as an outspoken proponent of taking a hard-line against the cartels that have overrun many regions of Mexico. According to Manzo, police and prosecutors coddle criminals ill-deserving of legal protections.

    Manzo’s unyielding stance won him considerable popularity in a nation where polls show security remains citizens’ major concern — despite Sheinbaum’s frequent citing of official figures showing that homicides and other violent crimes are decreasing.

    “The murder of the mayor is a clear signal of what we all know but what the government of President Sheinbaum denies: The country is governed by narco-traffickers,” Felipe Rosas Montesinos, 45, a flower salesman in Mexico City, said. “And if anyone challenges el narco, like the mayor of Uruapan did, they will kill him.”

    Added Gilberto Santamaría, 37, a mechanic: “This makes one feel defeated, losing hope that anything will ever change.”

    Manzo — who split with Sheinbaum’s ruling, center-left Morena party — was among a number of voices across Latin America who have called for more aggressive tactics to combat crime. Some labeled Manzo the “Mexican Bukele,” after Salvadoran President Nayib Bukele, who has locked up tens of thousands of alleged gang members, many without due process, according to human rights advocates.

    The mayor’s killing “feels like a terror movie in which the bad guys win,” said María Guadalupe Rodríguez, 51, a nurse. “The sad part is that it’s not a movie: It’s what we live with in Mexico.”

    A day after Manzo’s killing, protesters filled the streets of Uruapan and Morelia, the capital of Michoacán state. Many condemned Sheinbaum and her Morena party for what they called a permissive attitude toward crime.

    While the protests were mostly peaceful, authorities said, some demonstrators broke into the state government palace in Morelia and trashed offices and other installations. Police responded with tear gas and arrested at least eight vandalism suspects.

    Manzo was shot multiple times Saturday at a candlelight Day of the Dead festival that he was attending with his family in downtown Uruapan. One suspect was killed and two accomplices arrested, police said.

    The killing was a well-planned cartel hit, Security Minister Omar García Harfuch told reporters.
    The suspects managed to circumvent Manzo’s contingent of bodyguards, García Harfuch said. Authorities were investigating which of the area’s many mobs were behind the slaying.

    Uruapan, a city of more than 300,000, is situated in the verdant hills of Michoacán, where most of Mexico’s avocados are grown. The lucrative industry — “green gold” generates $3 billion annually in exports to the United States — has for years been the target of a patchwork of armed groups who extort money from growers, packers, truckers and others.

    Almost 20 years ago, then-President Felipe Calderón chose Michoacán as the launching pad for a nationwide war on drugs, deploying troops to combat the growing power of cartels. That strategy is widely believed to have had the unintended consequence of increasing violence: Gangs acquired ever-more powerful weapons to match the firepower of the armed forces, while cartel infighting accelerated as police captured or killed capos.

    Upon taking office in 2018, President Andrés Manuel López Obrador promised a different approach, saying the military deployment had turned Mexico into a “graveyard.” He instructed troops to refrain from direct confrontations with cartels, when possible, and vowed to attend to poverty and other underlying social-economic social forces behind the violence.

    Critics labeled López Obrador’s “hugs not bullets” strategy a disaster, as violent crime spiked.

    Sheinbaum, a protege of López Obrador, embraced her predecessor’s approach but sought to improve Mexico’s intelligence-gathering and investigatory powers and strengthen the rule of law. Her government has aggressively arrested thousands of cartel suspects, several dozen of whom were sent to the United States to face trial.

    For Manzo, however, Sheinbaum’s strategy was a rebranded incarnation of “hugs not bullets.”

    The war on drugs, experts say, did nothing to cut the flow of cocaine, synthetic opiates like fentanyl and other substances to the United States, the world’s major consumer. And Mexico’s cartels, by all accounts, have only gotten stronger in recent years, despite the take-down of numerous kingpins.

    Special correspondent Cecilia Sánchez Vidal contributed.

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    Patrick J. McDonnell, Kate Linthicum

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  • When Staying the Course Isn’t an Option 

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    Rely on the courage to rethink your strategy with these four pivots.

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    Beth Maser

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  • Evernorth Has Reached 95% Of Its XRP Treasury Target – Here Are The Numbers

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    Evernorth has emerged as the latest powerhouse in institutional crypto accumulation, closing in on its ambitious XRP treasury goal. In just a few days, the firm has reached 95% of its accumulation target, marking a major milestone in XRP’s journey toward broader institutional adoption. The rapid growth of Evernorth’s reserves and its strategic partnerships has sparked renewed excitement across the XRP community, signaling what could be a pivotal shift in how institutions engage with the cryptocurrency. 

    Evernorth Nears $1 Billion In XRP Holdings

    A new report from CryptoQuant has revealed that Evernorth’s XRP holdings is now nearing the $1 billion funding milestone, positioning it among the top institutional holders of the cryptocurrency. According to JA Maartunn, a community analyst at CryptoQuant, Evernorth currently holds 388,710,606.03 XRP, reaching 95% of its $1 billion target. 

    Related Reading

    The company’s total XRP treasury is now valued at approximately $947,183,571, with unrealized profits of roughly $46 million generated in four days. This figure reflects an average purchase price of $2.44 per XRP, which Maartunn believes could become a defining price level for the cryptocurrency’s market trajectory.

    Source: Chart from Evernorth on X

     Notably, Evernorth’s XRP treasury comes amid a broader trend of institutional diversification toward digital assets. Earlier this year, several major crypto treasury institutions—most notably Strategy, with its aggressive Bitcoin accumulation strategy, and The Ether Machine, with its dedicated focus on Ethereum—set the tone for large-scale crypto accumulation. 

    Evernorth’s expanding holdings signal a decisive shift beyond BTC and ETH, underscoring a maturing institutional demand for alternative layer-1 assets. It also suggests that XRP may become the next frontier for institutional treasuries seeking exposure to high-liquidity, regulated crypto assets.

    Evernorth’s XRP Growth Strategy 

    Asheesh Birla, the CEO of Evernorth, introduced the treasury company last week, on October 20, through an X post. He described it as an institutional vehicle built to propel XRP’s global adoption. The announcement detailed the company’s plans to go public through a SPAC merger with Armada Acquisition Corp II (NASDAQ:AACI), targeting gross proceeds of more than $1 billion.

    Related Reading

    Evernorth’s growth strategy includes acquiring XRP through innovative financial structures designed to maximize XRP per share and expanding internationally into key markets like Japan and South Korea. The company also plans to diversify its yield generation through risk-mitigated treasury deployment. These initiatives reflect a deliberate, structured approach toward building a long-term institutional presence around XRP.

    Ripple CEO Brad Garlinghouse has also praised Birla’s initiative, noting Ripple’s partnership and investment alongside prominent firms such as SBI Holdings, Pantera Capital, Kraken, GSR, and Rippleworks. Garlinghouse said that Evernorth’s participation in institutional lending, liquidity provision, and DeFi yield opportunities will be instrumental in expanding XRP’s utility. Ripple’s CTO, David Schwartz, who joins Evernorth as a strategic advisor, echoed this sentiment, expressing enthusiasm for building scalable opportunities for XRP across DeFi and capital markets.

    XRP
    XRP trading at $2.65 on the 1D chart | Source: XRPUSDT on Tradingview.com

    Featured image from Adobe Stock, chart from Tradingview.com

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    Scott Matherson

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  • News Analysis: Trade deal or trade truce? Questions remain as Trump meets with China’s Xi

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    President Trump faces the most important international meeting of his second term so far on Thursday: face-to-face negotiations with Xi Jinping, who has made China a formidable economic and military challenger to the United States.

    The two presidents face a vast agenda during their meeting in Seoul, beginning with the two countries’ escalating trade war over tariffs and high-tech exports. The list also includes U.S. demands for a Chinese crackdown on fentanyl, China’s aid to Russia in its war with Ukraine, the future of Taiwan and China’s growing nuclear arsenal.

    Trump has already promised, characteristically, that the meeting will be a major success.

    “It’s going to be fantastic for both countries, and it’s going to be fantastic for the entire world,” he said last week.

    But it isn’t yet clear that the summit’s concrete results will measure up to that high standard.

    Treasury Secretary Scott Bessent said Sunday that the two sides have agreed to a “framework” under which China would delay implementing tight controls on rare earth elements, minerals crucial for the production of high-tech products from smartphones and electric vehicles to military aircraft and missiles. He said China has also agreed to resume buying soybeans from U.S. farmers and to crack down on fentanyl components.

    In return, Bessent said, the United States will back down from its stinging tariffs on Chinese goods.

    Nicholas Burns, the U.S. ambassador in Beijing under then-President Biden, said that kind of deal would amount to “an uneasy trade truce rather than a comprehensive trade deal.”

    “That may be the best we can expect,” he said in an interview Monday. Still, he added, “it will be a positive step to stabilize world markets and allow the continuation of U.S.-China trade for the time being.”

    But U.S. and Chinese officials have been close-mouthed on what, if anything, has been agreed on regarding Xi’s other big trade demand: easier U.S. restrictions on high-tech exports to China, especially advanced semiconductor chips used for artificial intelligence.

    Burns said the two superpowers’ technology competition is “the most sensitive … in terms of where this relationship will head, which country will emerge more powerful.”

    Giving China easy access to advanced semiconductors “would only help [the Chinese army] in its competition with the U.S. military for power in the Indo-Pacific,” he warned.

    Other former officials and China hawks outside the administration have said, even more pointedly, that they worry that Trump may be too willing to trade long-term technology assets for short-term trade deals.

    In August, Trump eased export controls to allow Nvidia, the world leader in AI chips, to sell more semiconductors to China — in an unusual deal under which the U.S. company would pay 15% of its revenue from the sales to the U.S. Treasury.

    Matthew Pottinger, Trump’s top China advisor in his first term, protested in a recent podcast interview that the deal risked trading a strategic technology advantage “for $20 billion and Nvidia’s bottom line.”

    Underlying the controversy over technology, some China watchers warn, is a basic mismatch between the two presidents: Trump is focused almost entirely on trade and commercial deals, while Xi is focused on displacing the United States as the biggest economic and military power in Asia.

    “I don’t think the administration has a strategy toward China,” said Bonnie Glaser, a China expert at the German Marshall Fund of the United States. “It has a trade strategy, not a China strategy.”

    “The administration does not seem to be focused on competition with China,” said Jonathan Czin, a former CIA analyst now at Washington’s Brookings Institution. “It’s focused on deal making. … It’s tactics without strategy.”

    “We’ve fallen into a kind of trade and technology myopia,” he added. “We’re not talking about issues like China’s coercion [of smaller countries] in the South China Sea. … China doesn’t want to have that bigger, broader conversation.”

    It isn’t clear that Trump and Xi will have either the time or inclination to talk in detail about anything other than trade.

    And even on the front-burner economic issues, this week’s ceasefire is unlikely to produce a permanent peace.

    “As with all such agreements, the devil will be in the details,” Burns, the former ambassador, said. “The two countries will remain fierce trade rivals. Expect friction ahead and further trade duels well into 2026.”

    “Buckle up,” Czin said. “There are likely more sudden moves from Beijing ahead.”

    In the long run, Trump’s legacy in U.S.-China relations will rest not only on trade deals but on the larger competition for economic and military power in the Pacific Rim. No matter how this week’s meetings go, those challenges still lie ahead.

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    Doyle McManus

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  • 5 Takeaways from Our First Leadership Retreat

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    For the first time in the history of our marketing agency, our senior leadership team gathered in person rather than on Zoom to discuss the growth of our company. We carefully mapped out discussion points in advance, planned the agenda, booked a space where we could comfortably speak with one another, and then simply showed up.

    We were a bit hesitant going in; some of the topics were tough, and we weren’t sure how candid conversations would unfold. Could we be open with each other without breaking bonds? Would we be able to talk honestly about the pitfalls of our respective departments? It turns out, yes.  The experience was both enlightening and incredibly helpful. We left feeling inspired for the year ahead and with a renewed appreciation for the unique perspectives and strengths each of us brings to the table.

    While our entire company meets annually, dedicating time for the senior leadership team to focus on a structured agenda proved to be a valuable experiment. Without the usual distractions of running a 30-person retreat, we were able to dig deep.

    We hope to continue the exercise of setting aside time to review the big picture, dream big, and say the tough things to each other that move us forward into greater balance and success as a marketing agency.

    Through our time together, these five takeaways stood out as lessons to carry us throughout the year ahead.

    #1: There is immense value in hearing what troubles your colleagues.

    We dedicated a portion of the agenda to discussing the issues that bother us most. Initially, we anticipated this conversation would be uncomfortable and were unsure whether it would help or hurt. Instead, it proved invaluable. Hearing directly from our peers about the challenges they face gave us a better understanding of one another and highlighted areas where we can make decisions that alleviate pain points. It reinforced that we are all invested in supporting each other and committed to making our shared work environment better.

    #2: We value the same A-level players.

    One enlightening moment was realizing how much we share an appreciation for certain key team members. Hearing each other’s perspectives confirmed who is essential to our team and highlighted the contributions that make a real difference. This alignment strengthens our understanding of team dynamics and helps us prioritize the people and resources that drive our company forward.

    #3: Less structured activities, more focused work.

    Our agenda included planned team-bonding activities, but when discussions hit a high level of productivity, we chose to continue working instead of pausing. In hindsight, the optional evening activities ended up being more effective than the daytime team-building exercises. This reinforced that sometimes, giving space for uninterrupted, meaningful conversation is far more valuable than following a rigid schedule.

    #4: Our strengths are obvious when we step back.

    It’s easy, in the day-to-day grind, to focus on what could be improved. During the retreat, we intentionally outlined our company’s strengths. Seeing them all in one place highlighted who we are as a company and what we truly value. It was a moment of pride that reminded us how far we’ve come and the foundation on which we continue to grow.

    #5: Old-school paper and pen work best.

    We took notes with markers and paper, and we turned off all technology to eliminate distractions. There was something almost nostalgic about the experience. Being fully present allowed us to engage deeply with the conversation, and it’s a method we plan to continue using in future leadership sessions.

    Sometimes presence drives progress, and we’re here for it

    In today’s era of Zoom and remote work, it’s natural to want to hold important conversations online. But meeting in person allowed us to be more candid, more forward, and more connected with each other. For a leadership team responsible for the company’s growth and stability, the insights we gained from these face-to-face discussions were invaluable.

    Peter Boyd is the founder and president of Paperstreet.

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    Peter Boyd

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  • Inclusion Isn’t a Nice-to-Have, But a Must-Have Innovation Strategy 

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    You’ve surely heard it before: fail fast, build MVPs, test and iterate. For years, speed has been the golden rule in innovation. However, in 2025, the smartest path to growth isn’t building in isolation. Instead, leaders must build through inclusion. Instead of trying to craft the perfect new offer behind closed doors and nervously rolling it out to your audience, consider a different approach. The best strategy is to prototype it live, in front of your customer. You might even do this with their help. That’s not just brave, it’s smart. 

    Recent research from the 2025 Workplace Wellbeing Initiative found that teams that openly tested and iterated ideas with real stakeholders reported faster traction, stronger buy-in, and significantly less burnout. It turns out, people don’t just want you to sell them something. They want to feel part of what they’re buying. Inclusion isn’t nice-to-have. It’s a traction strategy. 

    When you’re selling ideas, involve people early. 

    While I think it works broadly, I’ve found this strategy is especially powerful in the world of services such as coaching, consulting, learning, and advisory work. Why? You don’t have the benefit of a shiny product to demo. If your business is more like mine as a coach, you’re selling transformation and possibility. So how do you prototype that? 

    You show the rough draft, and you pitch the half-baked version. You say, “I’m building this—would this work for you?” It doesn’t need to be polished. In fact, in a world flooded with AI-generated perfection, raw and real is often more compelling. 

    If you’ve been thinking about a new offer, you can ask yourself this question: Are you trying to guess what your customer wants? Are you inviting them into the room to help shape it? That shift can change everything. 

    What co-creation can look like 

    You don’t need a massive production to start. Co-creation can be simple. It might look like hosting a “service design” session with a few trusted clients, running a low-cost pilot offer with real-time feedback loops, or sharing a visual draft or one-pager and asking, “Would this solve your problem?” 

    You’re not just testing the viability of your strategy. You’re creating space for your audience to say, “Make it this way—for me.” That moment of shared authorship is where buy-in begins. It’s the new gold standard for innovation. 

    Don’t wait for perfection.  

    It might feel uncomfortable at first. However, the real risk isn’t showing something unfinished. The real risk is spending six months polishing something no one asked for. So, here’s your challenge: What service, idea, or offering have you been overthinking? Do you have one in mind? OK, agree to stop perfecting it. Instead, start testing it with your customer in the loop.  

    Build the Google Doc. Share the napkin sketch. Invite their input early. Let them shape the thing you’re trying to sell. It doesn’t need to be perfect, but it needs to exist. It also needs to evolve with the people it’s meant to serve. Action creates clarity. But co-creation? That type of strategy creates momentum. 

    The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.

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    Robin Camarote

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  • Before You Greenlight That Next Project, Ask These 3 Questions

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    You value the truth, facts, and data. So why do so many businesses still operate in a fog of guesses, assumptions, and hopeful extrapolations? It’s a shaky ground on which to build strategy. 

    I don’t believe most business leaders sidestep the truth on purpose. It’s just that getting to the hard facts is time-consuming, expensive, and often doesn’t reflect the story they want to believe. That’s not deception. That’s business as usual, and it’s a problem for sustainable growth. Even the best-intentioned plans fall apart when they’re built on wishful thinking dressed up as facts. As a leader, your job isn’t just to tell the truth. It’s to know when you’re working with facts and when you’re not. 

    Beliefs versus facts 

    Too often, people confuse beliefs with knowledge. They build business cases on what they think customers want, what they assume budgets will allow, and what they hope partners will agree to. They take a few data points and fill in the gaps with confidence, enthusiasm, and narrative. I’ve done it myself. 

    Early in my career, I was part of a team that pursued a large enterprise client we were convinced needed our solution. We had a few signals: a conversation at a trade show, a mention in an article, maybe a half-remembered comment from a contact. However, we had nothing direct—no clear articulation of pain, no confirmed budget, and no real proof of interest. 

    Still, we believed our solution was a great fit. We believed we could help. So, we charged ahead, pouring hours into slide decks, product customization, and internal meetings. We prepared our pitch presentation for the close. When the client passed, we were stunned. How could they say no when we had worked so hard? 

    Looking back, the answer is obvious: We were selling into a fantasy. We never actually confirmed what they wanted, needed, or were willing to pay for. We skipped the uncomfortable work of getting to the truth. 

    A common decision-making strategy error 

    That kind of mistake isn’t rare. It’s everywhere. Teams make decisions every day based on a mix of facts, stories, assumptions, and hopes without separating the pieces or naming the difference. When the plan collapses, it’s easy to blame the market, the competition, or the customer.  

    However, in the example above, we didn’t fail because of one bad decision. We failed because we didn’t challenge our assumptions. We decided based on bad input. The real risk isn’t just failing. It’s spending enormous energy pursuing something that never had a shot and never learning the lesson about why it didn’t work. 

    Interrogating your way of thinking 

    So, what’s the fix? It starts with discipline. You must train yourself and your team to interrogate your thinking. You must ask yourselves: What do we actually know? What are we assuming, and what are we hoping for? 

    This doesn’t mean slowing everything down or demanding perfect certainty. Business moves fast, and sometimes you need to act before all the data is in. However, there’s a world of difference between acting fast with eyes open and plowing ahead without saying out loud what you’re missing or assuming. 

    A high-functioning culture of truth knows how to navigate that difference. It doesn’t punish uncertainty. Instead, it names it. It teaches people to distinguish between fact and inference, between evidence and guesswork. 

    Also, it empowers leaders to say things like:

    “We don’t know this part yet. Here’s what we’re assuming.”

    “We have some indicators, but let’s validate them before we commit resources.” 

    “We’re betting on this based on partial information. Let’s set a check-in point to confirm we’re right.” 

    A truth-telling strategy 

    Clarity doesn’t mean waiting. It means being transparent about what’s known, what’s guessed, and where the risks live. This is especially important in the age of fast decks, faster decisions, and AI-enhanced data storytelling. 

    Teams can now build incredibly convincing narratives in hours. However, a strong story doesn’t make something true. It just makes it believable. That’s why the best leaders constantly push for understanding, not just persuasion. They slow down just enough to ask the right questions. They reward people not for being right, but for being clear about what they do and don’t know—and that clarity pays off. 

    A shift from ambiguity to transparency  

    Studies from the American Psychological Association and Gallup show that organizations with higher transparency and truth-telling practices outperform those that operate in ambiguity. Teams are more engaged, decisions are faster, and trust goes up when people don’t feel like they’re being sold a story. If this sounds familiar, how might you shift your culture? 

    Start by auditing your thoughts. Pick one project or decision in motion and ask: 

    • What parts of this are proven or validated? 
    • What parts are assumptions, inferences, or hopes? 
    • Where are we most likely to be wrong? 
    • What’s one small step we could take to get more truth before going further? 

    This habit of truth-checking your input won’t slow you down. It’ll actually make you faster in the long run. Because nothing kills momentum like chasing the wrong thing for too long, only to find out it was never real.

    Truth isn’t just a leadership value. It’s a performance strategy. Get clear, separate facts from fiction, and make sure your next move is built on something solid. 

    The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.

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    Robin Camarote

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  • How My Dishwasher Hunt at Lowe’s Became a Master Class in Missed Moments

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    There was a time when shopping in person meant something. You’d get eye contact, maybe even a smile. Someone might care whether you walked away satisfied or at least, with what you came for. Lately, retail feels like an archaeological dig site for customer service. I was reminded of this during a recent trip to Lowe’s, which began as a simple errand and ended as a case study in how customer experience dies—not from one big failure, but from a thousand small indifferences. 

    The spark of hope 

    It started promisingly. I was on the hunt for a new dishwasher. The store was busy, but one associate went above and beyond. He didn’t just point me to the appliance aisle, but he walked with me, asked a few smart questions about my kitchen setup, and even flagged a clearance model that checked every box: black finish, energy-efficient, and a serious deal. 

    He was one of those rare employees who got it. The kind who doesn’t just follow the process but thinks creatively. The unit was slightly taller than my counter opening, but instead of dismissing the problem, he brainstormed a workaround—adjusting the leveling legs, tweaking the height, even offering double-check specs. I was impressed. This was the kind of customer service and interaction that restores faith in retail—real human effort, genuine interest, and problem-solving in motion. 

    When the system takes over 

    Then came the moment to pay. That’s when things went sideways. Apparently, the dishwasher wasn’t “in stock” according to the computer system, even though I was staring right at it. The barcode wasn’t scanning properly, and the helpful associate couldn’t override it. So he called for the manager. Bye bye customer service.

    Enter Karen. Karen arrived with that brisk, confident energy of someone ready to fix things. She typed, clicked, and frowned. She tried again, then again, and then she sighed audibly. 

    “This isn’t supposed to happen,” she said to the screen. She called another manager. One was “at lunch.” The other was “in a meeting.” So, she gathered reinforcements—five other employees, each trying to diagnose the mystery of the ghost dishwasher. 

    For the next 30 minutes, I stood there while this ad hoc task force hovered around the terminal, discussing possible fixes, store policies, and, eventually, unrelated topics—upcoming vacations, a broken printer, and someone’s lunch order. I might as well have been invisible. I received zero updates, no estimated timeframe, and no reassurance. Instead, I just stood in quiet frustration amidst inside chatter while I waited, holding my credit card, wondering if anyone remembered I was still there. 

    The fix without influence 

    Eventually, someone found a workaround. The transaction went through. I signed the slip and walked away with my receipt and a strange feeling: relief, not satisfaction. Here’s what struck me most. The outcome was fine. The problem was resolved, but the experience was awful. I had no control, no communication, and no participation. The helpful associate who started strong was sidelined. The manager who tried to help got lost in her own process. I, the customer, had zero influence in shaping the journey. That’s the modern retail paradox. The system works—just not for the customer. 

    Process over people 

    Modern culture has optimized retail to death. Every transaction, approval, and exception flows through a maze of systems and rules. Employees follow scripts instead of using judgment. Managers focus on compliance over connection. While technology was supposed to make things smoother, it’s often just created new friction points no one feels empowered to solve. 

    When the system doesn’t allow for flexibility, people stop thinking creatively. They stop owning the experience. The “Karen” at Lowe’s wasn’t incompetent, but she was constrained. Trained to follow procedure, not to lead a customer through uncertainty. 

    The forgotten human element 

    Customer service used to be about helping people. Now it’s about people managing systems, and that shift has quietly gutted the emotional core of the in-store experience. Customers don’t expect perfection. They expect acknowledgment. They expect to be seen, heard, and informed. A simple, “Hey, this might take a few minutes, but we’ll get it sorted out,” would have changed everything. Instead, the silence spoke volumes. 

    What retail can learn 

    The lesson here isn’t about dishwashers but about design. Companies need to rethink customer experience as something that happens between people, not just through systems. Empower front-line employees to own outcomes. Encourage managers to communicate transparently, even when they don’t have all the answers. Most importantly, remember that every customer interaction is a story in progress. Whether it ends as a tale of frustration or delight depends on how much agency the customer feels they have in shaping it. 

    That day at Lowe’s could have been a shining example of service recovery done right. Instead, it became a microcosm of retail’s biggest challenge: confusing process for progress. Because the truth is, customer experience isn’t measured by how efficiently a system runs. It’s measured by how human it feels when things don’t go according to plan. 

    The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.

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    Andrea Olson

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  • The Power of Empty Space

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    We live in a world obsessed with activity. Productivity is glorified, calendars are crammed, and success is often measured by how much we can fit into a single day.

    But what if true progress doesn’t come from filling every gap, but from leaving space?

    In architecture, empty space gives a building balance and elegance. In music, silence gives notes their meaning. In life, pauses create perspective.

    In business, empty space can be the difference between running faster into chaos or slowing down to see new possibilities and giving ideas room to breathe.

    The value of subtraction

    Most companies chase growth by adding more—more meetings, more projects, more noise. However, addition isn’t always progress. Sometimes it’s subtraction that creates clarity.

    Space in business is not wasted time; it’s the fertile ground where creativity grows, where strategy deepens, where courage has room to take shape. 

    Think about how many breakthroughs happen not in the middle of a frantic schedule, but in the quiet moments: during a walk, while reflecting, or even while doing nothing at all. It is in the gaps that ideas breathe. It is in the pauses that vision emerges.

    Lessons from engineering and ancient wisdom

    Empty space in business is also about restraint. Engineers know this well: the essence of their work is to use the least possible to create the most impact. That principle doesn’t only apply to materials or physical resources—it applies to everything.

    From words, to decisions, to the way we use energy. The maturity of a business is shown not by how much it consumes, but by how wisely it chooses where to focus. 

    It’s fascinating to see that this principle is not only found in engineering but has been part of human wisdom for centuries. Ancient thinkers spoke about it in different ways. Taoist masters called it “wu wei,” the art of achieving more by forcing less. In yoga, the practice of pratyahara teaches the power of withdrawal, of creating space by turning inward.

    Both ideas remind us that value often comes from restraint, from the pause, from the silence in between. In our modern world, where everything pushes us to add, consume, and accelerate, these lessons feel more urgent than ever. 

    What would happen if businesses started to measure their value not by the noise they make, but by the clarity they create?

    The courage to pause

    Leaving empty space is countercultural. It means resisting the pressure to be always available, always active, always producing. However, real leadership is not about being the busiest person in the room, it is about having the clarity to see what others miss. Leaders who embrace empty space allow themselves to think bigger, to listen more deeply, and to create with intention. 

    In practice, this could mean fewer but more meaningful meetings, products designed with elegance instead of excess, and business strategies that prioritize focus over distraction. It’s a discipline of less, but better.

    The truth is we cannot keep running businesses—or the world—with the immaturity of “more at all costs.” It drains people, it drains resources, and it blinds us to the possibilities of doing things differently. Space allows us to step back, to challenge old patterns, and to ask better questions. What are we really building? What are we leaving behind? 

    These are not questions you can answer when your schedule is full to the brim. They are the questions that require silence, reflection, and the courage to pause.

    Final thoughts

    The future of business will not belong to those who push the hardest, but to those who know how to hold space. This is space to listen, space to question, space to imagine a new way of working that respects both people and the world we live in. This is space to create value that is not only financial, but also human.

    Empty space is not absence. It is presence of clarity, of meaning, of intention. It is the pause that makes the rest of the music possible.  If business is what makes the world go round, then perhaps the revolution we need is not in doing more, but in learning how to do less with wisdom. The essence of building lies not in filling every gap, but in creating space for what truly matters to emerge.

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    Klodian Pepaj

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  • 3 Business Lessons From Kamala Harris’ New Book

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    If you’re too busy reading about AI— and who isn’t—to tackle Kamala Harris’ campaign memoir 107 Days, you’re missing a lot of valuable business lessons.

    After all, more and more these days, business is resembling a political campaign: taut, tough, tense. Growth is difficult and requires bold, decisive action. Social media can change anyone’s fortune overnight. AI is forcing leaders to make rapid decisions. The average tenure of a CMO, according to one study is down to 18 months

    With that in mind, here are 3 business lessons from the Veep’s book:

    Don’t be afraid to break up with the past

    When Harris was asked on The View what she would do differently than President Biden, she turned a softball question into a foul ball by responding: “There’s not a thing that comes to mind.”

    In a post-defeat return visit to The View she said “I didn’t fully appreciate how much people wanted to know there was a difference between me and President Biden. I thought it was obvious, and I didn’t want to offer a difference in a way that would be received or suggested to be a criticism.”

    This misjudgment was based on a failure to read the public.

    Business leaders are at risk of making the same mistake, through a combination of insulation, isolation, and simply a lack of instinct, and those stepping into new C-level jobs often find themselves in the Harris bind—especially if they are internal promotions.  

    Of course, it’s not a good look to effectively say, “All those years I was working for Joe, I secretly thought he was a dope.” But there is a difference between throwing someone under the bus, which can look petty, and continuing to mindlessly drive the bus on the same route.

    There are strategically graceful ways to respect a predecessor while demarcating a new chapter.

    Prepare to answer tough questions

    “I wish I could have gotten the message across that there isn’t a distinction between ‘they/them’ and ‘you’” Harris writes. “The pronoun that matters is ‘we.’ ‘We the people.’”

    Semafor points how that this lack of a plan “revealed how unready Democrats were to defend transgender rights in a campaign.”

    It seems like they didn’t “steelman” the GOPs potential arguments; I wrote about the need to state your opponent’s position in the strongest possible terms in a recent Inc. column.

    Memo to business leaders: Be prepared to deal, instantly, with multiple asymmetric attacks—on social media, from NGOs, from activists. Use responses that tie back to your strong and simple promise. When your company and your brands lack that non-negotiable nucleus, your defenses will be scattershot—neither coherent nor cohesive.

    No time is no excuse

    Harris’ book is titled 107 Days for a reason. She is blaming the shortest campaign in modern American history for her loss. That’s a running theme.

    “We’re on a journey” is the knee-jerk response to things taking too long. Meanwhile, Zohran Mamdani, who is poised to become the next mayor of New York, flew from a barely registering 8 percent in the polls in late May to a projected victory in about a month.  

    That’s less than a third of the time Harris had. He had to build an organization; she had the entirety of the Democratic national apparatus at her disposal.

    Time is running out everywhere—whether you’re a marketer struggling to keep pace with the rushing currents of change in digital media and influencer marketing, or an operational leader juggling the FOMO of AI, fear of missing out, with FOJI, fear of jumping in.

    Don’t make time your excuse; make it your friend.

    Visuals matter

    There are other business nuggets in Harris’ memoir, like her regrets about her first post-convention interview, which she conducted with Tim Walz. “She wasn’t happy with an alignment of chairs that emphasized Walz’s physical stature over hers.”

    Skip the book, unless you are a true political junkie, and focus on the clear and urgent messages for business leaders and c-suite executives: Don’t make excuses, have a unique perspective, and be prepared to answer tough questions.

    The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.

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    Adam Hanft

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