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Tag: Southwest Airlines

  • What Is Southwest Airlines’ Policy on ‘Extra Room’ for Passengers?

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    TikTok user @erikawithak27 had never anticipated what she was about to experience while boarding a Southwest Airlines flight from Omaha. What should have been a normal experience for her turned into a tale of embarrassment and anger that is sure to leave a lasting impression on her life.

    On February 10, 2026, Erika, who goes by the account name @erikawithak27, shared a video on TikTok narrating her unpleasant experience with Southwest Airlines, which had left her on the verge of tears. The incident even led to her pledge not to fly with that airline ever again. So what really happened? Long story short, she was subtly fatshamed by an airline employee at the airport who basically asked her if she needed extra ‘room’ (translating to: if she needed an extra seat) because she was big, and she alleged that all of it was to ensure that she and other passengers travelled comfortably. She was subjected to the same treatment again when she boarded the flight and given the same excuse for their behaviour.

    User @erikawithak27 is accusing Southwest Airlines of discrimination

    As mentioned before, Erika’s recent Southwest Airlines flying experience was not at all good. While she was asked about the possibility of needing an extra seat because she was plus-sized, she was also asked to adjust herself while she was on the flight. Speaking about the second incident, Erika, in the TikTok video she uploaded to her account a few days ago, mentioned how airline staff asked her to put her armrest down to ensure that her co-passengers had a comfortable journey. Her best friend, who was travelling with her and sitting beside her, did not have a problem with this, but these people continued to insist that she make adjustments. At one point, she was even asked to sit at the back of the plane, away from her friend, making her journey uncomfortable.

    In the video, Erika claimed that she fit in the seat despite Southwest employees suggesting that she wouldn’t. She even had her armrest down. To prove it, she shared some pictures of herself with her seat belt on and her armrest where it should be, clearly depicting that what these employees were telling was completely wrong, extremely disrespectful, and discriminatory. “You know that you are going to get a group of people, vulnerable group of people that are already probably nervous to fly, and you are going to shame them and humiliate them into buying an extra seat, and they’ll just do it and be quiet. I will not be quiet,” said Erika, talking about the incident.

    People on TikTok are angry on Erika’s behalf and have a lot to say about the Airline industry

    While highlighting the underlying problems of the Airline industry, TikTok user @ hanbran0116 commented under Erika’s post, saying, “Capitalism has brainwashed us into thinking a fat person is the problem when it’s the corporations squeezing ALL of us into spaces we don’t fit. Airplanes are horrible for tall people, disabled people, etc. not just fat people. More space is better for EVERYONE!” User @ madlanestudio made a similar observation and wrote, “Girl, I am NOT plus size. I went on a flight recently in the new planes and barely freaking fit! It’s designed to get more money!”

    A lot of people wanted Erika to take action. For example, user @angelareed71 wrote, “Smells like a class action suit is brewing. You cannot treat people this way.” User @elletamez wrote, “I would sue them. The policy seems arbitrary and capricious on top of being somewhat discriminatory. They should make larger seats available for people who need them.”

    Starting January 27, 2026, any individual travelling by Southwest Airlines who cannot fit within the armrests of their seat is required to book an additional seat in advance. 

    Earlier, plus-sized individuals were allowed to pre-book additional seats with the guarantee of a refund later or were allowed to request a free seat at the airport at the time of journey. However, according to the revised rules, plus-sized people would no longer be guaranteed a reimbursement for their extra seat if they are travelling on a fully booked flight. In the off chance that they are travelling on a comparatively empty plane, they can demand repayment, but there is no guarantee that they will be granted the same.

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    Sanchari Ghosh

    Sanchari Ghosh is a political writer for The Mary Sue who enjoys keeping up with what’s going on in the world and sometimes reminding everyone what they should be talking about. She’s been around for a few years, but still gets excited whenever she disentangles a complicated story. When she’s not writing, she’s likely sleeping, eating, daydreaming, or just hanging out with friends. Politics is her passion, but so is an amazing nap.

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  • Southwest says it is making adjustments after launching new boarding process

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    Southwest Airlines says its making adjustments to its boarding process two weeks after the discount carrier switched to assigned seating. Officials with the airline told CBS News that one of the main issues the airline is troubleshooting is overhead bin space.

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  • Southwest says its has

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    Southwest Airlines is still working out kinks in its boarding process two weeks after the discount carrier switched to assigned seating.

    Southwest officials told CBS News that one of the main issues the airline is troubleshooting is overhead bin space. In some cases, customers who are part of the airline’s loyalty program and others who paid for extra legroom are finding they don’t have storage above their seats because early boarders are taking up the overhead compartments at the front of the plane. This is forcing them to walk back several rows to store their bags. 

    The issue, which could slow boarding and deplaning, has sparked ire among loyal Southwest customers, with some taking to social media to voice their complaints.

    “On a Southwest flight for work and it’s actually awful. New process is terrible. I’m in row four. Boarding group 5, no overhead bin space until rows 20. Actually insane. @SouthwestAir,” one X user wrote on Monday.

    Some flyers are also expressing frustration with how seats are assigned. Southwest announced in July 2024 that it was scrapping its decades-old policy, which allowed customers to choose cabin seats on a first-come, first-served basis. The airline now offers assigned seats, while giving passengers the choice to pay for certain seats, including those offering more legroom.

    One X user said Thursday that his two-year-old was assigned a seat in a row without any family members. “My wife and two kids (5 and 2) are flying @SouthwestAir today. And because I refuse to pay for seats, their seats were auto-assigned,” he wrote. “My 2 year old in his own row without his mom or sister.”

    Southwest says its own research found 80% of its flyers preferred assigned seats. The airline spent years testing the boarding process using computer simulations and in-person tests meant to mimic real-world conditions.

    Southwest is now making adjustments to address some of the issues that have cropped up, an airline official told CBS News senior transportation correspondent Kris Van Cleave. The changes are expected to be rolled out in the near future and will likely involve having premium and elite flyers board earlier.

    “I think that we should expect some hiccups — that’s inevitable,” Henry Harteveldt, a travel analyst at Atmosphere Research Group, told correspondent Kris Van Cleave in a January interview. 

    “It’s going to be a huge change,” he said. “The airline is abandoning a 50-plus-year-old business practice and adopting something that is tried and true by every other airline in the U.S., so hopefully it works well. There will be some teething pains; that’s to be expected. But Southwest says that they are prepared for it.”

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    Aimee Picchi

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  • Southwest customer flies from Chicago to L.A. without problem. Then her carry-on is barred on the return flight: ‘I guess I’m getting a new suitcase’

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    A woman read the online measurements for Southwest carry-on bags. Then, she brought a suitcase that was well within the company’s parameters, only to be told that she could not take it onboard as a carry on. 

    “I’m just confused why they have measurements on the website when their plane can’t even accommodate those,” said lifeoflyssb (@lifeoflyssb), in a video that has over 142,000 views. The TikTok content creator flew from Chicago to Los Angeles without any issues. But on the way back home from Los Angeles, she was stopped because her  24 x 14 x 9 bag was “too large” for the plane. 

    She provided screenshots that proved that at the time she was flying, her bag met the size requirements to be a carry-on. So, why was she stopped for something that should theoretically fit?

    Why did the bag not fit?

    When the creator and her husband arrived at the airport, she seemed to have some mild nervousness regarding her bag fitting onboard. But she had checked beforehand and ensured that it met Southwest’s self-described carry-on luggage policies. 

    She checked with the gate agent, who confirmed that the bag “should” fit on the plane. They even measured the bag beforehand and confirmed that it was the correct size. But the gate agent let her know that they may need to check the bag on the flight. 

    When the couple got on the plane, they tried to put the bag in an overhead compartment. The only problem? It wouldn’t fit. Despite emphasizing to the Southwest crew that she had measured the bag beforehand,  lifeoflyssb had to check it.  It wouldn’t fit in the “ the biggest compartments” they had, regardless of Southwest’s own specifications or policies. 

    “ Now these new planes, all of a sudden the bags don’t fit,” lifeoflyssb said. “So if you don’t want my 24 inch bag up there, then don’t say that the specifications are 24 inches. Like this bag is 24 inches. I measured it. The gate agent measured it.”

    Lifeoflyssb expressed even more frustration, because she doesn’t want to switch her bag every “six months” to account for new overhead bin sizes. “ It fit exactly the way it wanted it to [on an older plane], and then I get it on this brand new plane and all of a sudden it’s this huge issue,” she added.

    Is Southwest changing its carry-on sizing?

    According to many commenters, the issue wasn’t that lifeoflyssb misread the policy. It was that Southwest had not updated its policies to reflect its new aircrafts. 

    Southwest recently introduced a new line of MAX 8 aircrafts. In previous press releases, Southwest stated that new aircrafts would have larger bin space, not smaller. But customers have noticed that these overhead bins may have different sizing measurements that are not reflected on Southwest’s website. As of Feb. 5, their policy has not changed. Yet, many planes seemingly do have smaller overhead space. 

    “Yeah southwest shouldn’t be saying 24 inches, [as] the new planes only fit 22,” one commenter said. “United and American have updated this. I had a flight attendant tell me I shouldn’t be carrying on my 24 anymore and so I bit the bullet and bought a new one, but it does suck!”

    “They are changing to 22x14x9,” another viewer added. 

    But Southwest has not stated that overhead bins are smaller. The company also has not made any announcements regarding overhead bag policy changes. 

    Is Southwest ‘making’ the overheads smaller?

    One commenter said, “Funny how they get rid of the free bags then make the overheads smaller on the new planes….”

    Which leads to the question: Is Southwest deliberately making its overhead sizes smaller to gain money from checked bag fees?

    It is unlikely that Southwest is purchasing brand-new airplanes to deliberately make overhead space smaller. But, commenters have reason to fear the company’s recent changes. 

    Southwest introduced a few new policies that have proven controversial. The company no longer allows for free checked bags for all passengers, nor does it have open seating. 

    “So wait. They want us to pay for bags now and they made the overhead smaller? That’s a bunch of ridiculousness,” one viewer added. 

    Another said, “Southwest is having a rough go of it lately,” a comment that seems to be more and more true each day. 

    @lifeoflyssb I’m just confused why they have measurements on the website when their plane can’t even accommodate those measurements. Sooo anyway, does anyone have any luggage recommendations? ? ##southwestairlines##carryonbag##luggage##suitcase##travel@@Southwest Airlines ♬ original sound – lifeoflyssb

    The Mary Sue reached out to Southwest Airlines via press email and lifeoflyssb via TikTok direct message for comment.

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    Rachel Thomas

    Rachel Joy Thomas is a music journalist, freelance writer, and hopeful author who resides in Los Angeles, CA. You can email her at [email protected].

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  • Dallas woman checks new Beis suitcase before boarding Southwest flight. Then she sees what happened to it: ‘A Ross $60 suitcase has never failed me’

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    She sent her BÉIS suitcase off on its maiden voyage with hope in her heart and a camera rolling. One Dallas woman innocently videoed the start of her new suitcase’s first journey. Who knew the clip would later be used in a before-and-after with shocking results?

    Unfortunately, the pristine, influencer-approved hard shell came back looking like it lost a bar fight with the baggage carousel. Naturally, the internet is now asking the real question: how is it that a beat-up $60 Ross suitcase survives years of chaos, but a brand-new designer carry-all can’t make it through a single trip?

    ‘This is Why We Can’t Have Nice Things’

    Paulina (@positivelypaulina) has sadly thrown her hat into the ring of BÉIS suitcases ruined by Southwest. Does it sound too specific? It may be a bit niche, but The Mary Sue recently covered a story with the same two variables. What is it with BÉIS and Southwest? 

    Paulina’s eighteen-second clip with its distinct before-and-after effect has caught the eye of 642,000 viewers. The beginning shows the light blue hard shell suitcase happily rolling into the airport. Paulina comments on its beauty, and her voice wistfully hopes for a safe voyage.

    “This is my suitcase’s maiden voyage. Let’s hope it looks the same after,” she says. Spoiler alert: it doesn’t. The video then cuts to the after and shows the suitcase now with a huge dent in the upper left corner.

    Paulina comments that it definitely “did NOT” survive the maiden journey. “I’m so sad. This is why we can’t have nice things,” she says with her hand over her mouth. 

    Paulina’s text overlay reads: “No worse feeling than checking your brand new cutie suitcase for the first time.” Her caption simply says, “RIP to my brand new BÉIS suitcase.” She then tags Southwest Airlines and asks them to “help a girl out.”

    What Can Southwest Do?

    Southwest’s page on baggage lays out the rules rather than an in-depth process. First, they state that all claims of damaged baggage must be made in person within a certain time window of their trip (24 hours for domestic trips and seven days for international).

    They make sure to mention that they are not liable for normal “wear and tear” like scuffs, dents, punctures, dirt, etc. After stating that a customer just needs to file a claim, there’s no explanation of what comes after. However, one must be thankful to TikTok for allowing a space for people to share their own similar experiences. This particularly plays a role as a similar story to Paulina’s can reveal what the outcome may be.

    Gabby (@lifewchevalier) recently shared her own disappointment over her BÉIS suitcase being ruined by Southwest. However, she made sure to highlight all the steps Southwest has when it comes to this kind of situation.

    The airline offers two options to the customer: get a travel voucher or submit a replacement claim. Gabby chose the latter, and the steps that followed were more drawn out. She had to leave the suitcase at the airport for the airline to first “assess” if it was worthy of a replacement. After the assessment, Gabby was sent a link to choose a suitcase of similar value to her suitcase. Her BÉIS roller was $368, and she was able to choose a Samsonite roller at $409. The company then had to FedEx her the new suitcase to her home address. She notes that the entire process took a week. 

    @positivelypaulina RIP to my brand new @BÉIS suitcase ??? @Southwest Airlines please help a girl out!! #damagedluggage #holidaytravel #southwestairlines ♬ original sound – Paulina

    Viewers say: ‘BÉIS is the worst!’

    In both Paulina’s and Gabby’s clips, a plethora of comments are made against BÉIS’s quality in suitcases. One viewer says, “Time and time again I’m deinfluenced from Beis.” Another says, “Beis is for road trips that is it!” 

    “If a suitcase doesn’t survive it’s first use it’s not a good suitcase,” says a third viewer. “A Ross $60 suitcase has never failed me,” says another.

    A viewer asks Paulina if she contacted Beis for a replacement, but Paulina responds, “Their policy notes it doesn’t cover airline damage.” 

    One viewer shares game-changing advice for Paulina: “That’s why I can only buy nice brands as a carry on size not check in size. Lol.” Paulina replies, “Lesson learned.”

    The Mary Sue reached out to Paulina and Southwest Airlines via email.

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    Gisselle Hernandez

    Gisselle Hernandez-Gomez is a contributing reporter to the Mary Sue. Her work has appeared in the Daily Dot, Business Insider, Fodor’s Travel and more.

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  • Southwest still assessing damage after Avelo plane clips tail at RDU

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    An Avelo Airlines 737 parked at a gate at Raleigh-Durham International Airport’s Terminal 1. Avelo moved its RDU operations to the terminal on Feb. 16, 2023.

    An Avelo Airlines 737 parked at a gate at Raleigh-Durham International Airport’s Terminal 1. Avelo moved its RDU operations to the terminal on Feb. 16, 2023.


    Richard Stradling

    rstradling@newsobserver.com

    Southwest Airlines is still assessing the damage to one of its planes after a New Year’s Day collision at Raleigh-Durham International Airport.

    A Southwest plane had its right horizontal stabilizer clipped by the wingtip of “another airline’s aircraft” Thursday, Southwest said in a statement. An Avelo Airlines plane was involved in the collision. The Southwest plane was parked in a remote area with no one inside, and no injuries were reported.

    “Our Maintenance Team is assessing the damage. Nothing is more important to Southwest than the Safety of our Customers and Employees,” Southwest said.

    Avelo said in a Thursday statement that the collision occurred while the Avelo plane was being towed. No one was on the plane.

    “We are in the process of determining maintenance issues and looking into the issue of what occurred,” an Avelo spokesperson said.

    Twumasi Duah-Mensah

    The News & Observer

    Twumasi Duah-Mensah is a Breaking News Reporter for The News & Observer. He began at The N&O as a summer intern on the metro desk. Triangle born and Tar Heel bred, Twumasi has bylines for WUNC, NC Health News and the Center for Innovation and Sustainability in Local Media. Send him tips and good tea places at (919) 283-1187.

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  • BWI Marshall Airport nearly $500M expansion project set to open in January – WTOP News

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    The expansion will include new concessions, five relocated gates, new restrooms, and a large open space with a bar and a Dunkin’ booth.

    BWI Marshall Airport will open its new nearly $500 million Terminal A/B connector expansion next month, officially opening it Jan. 9, 2026.

    “We’re going to open up five new gates down in what we call the A/B connector. So, what that’s going to do is allow our passengers to traverse between concourse A, concourse B, and be able to have a new travel experience,” said Shannetta Griffin, executive director and CEO of the Maryland Aviation Administration, which runs the airport.

    She added that the expansion will include new concessions. In addition to connecting terminals A and B, the project includes five relocated gates, new restrooms, a large open space with a bar and a Dunkin’ booth, an improved baggage handling system.

    We’re going to have some very elaborate architectural types of things that are there. We’re bringing in our sense of place, the state of Maryland, in regard to that space as well,” she said.

    The project has been in the works since 2017 but it was interrupted by the COVID-19 pandemic. Construction began in 2022.

    “This is one of the largest capital improvement projects the airport has seen. … Going to be one of our most fabulous as we open that up for our largest air carrier, which is Southwest Airlines,” Griffin said.

    She said getting back on track after the interruption of construction during the pandemic “is a testament to the men and women that worked many long hours. So it takes that kind of time for a project of this magnitude.”

    The expansion includes a two-story building addition totaling 142,000 square feet, along with 78,000 square feet of renovations to the preexisting space. The project was funded with airport revenue bonds, and the rest coming from federal funding and the Maryland Transportation Trust Fund.

    “What it’s really going to do is give a new feel and look, in regards to the airport itself, a very high tech and new baggage system,” Griffin said. “We’re going from about 2,200 bags to be processed in an hour to about 3,200 bags that, from the travel experience, is going to be essential, so that people are getting their bags much earlier and being able to enjoy the entire piece of that concourse.”

    Southwest Airlines already has flights scheduled to use the relocated gates. The connection lines up with the airport’s food court area.

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  • Hundreds of US flights are getting slashed Friday as the shutdown continues. Here’s what to know if you’re about to fly

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    (CNN) — Millions of Americans expecting to fly this month could have their plans grounded weeks ahead of the holiday travel season if the longest government shutdown in US history drags on.

    Starting Friday, the Trump administration will cut flights at 40 airports nationwide by 4% and incrementally increase the reduction to 10% by next Friday if the shutdown continues, according to an emergency order from the Federal Aviation Administration.

    Several major airlines have preemptively canceled hundreds of flights scheduled for Friday and into the weekend. The cancellations will impact airlines like a busy weather day, one airline official told CNN. Unlike a storm, however, they will be spread across multiple cities as opposed to a geographic region.

    Here’s what to know if the travel nightmare turns into reality Friday:

    Which 40 airports will lose flights?

    The reduction in flights will be restricted to 40 “high-volume traffic markets,” FAA Administrator Bryan Bedford said. “We’re going to ask the airlines to work with us collaboratively to reduce their schedules.”

    The list of airports mentioned in the FAA’s order issued Thursday includes New York City’s three major hubs – New York LaGuardia, New York John F. Kennedy International and Newark Liberty International. Other impacted airports in the Northeast include Boston Logan International, Philadelphia International and Teterboro in New Jersey.

    Here are the airports in other regions that will see cuts beginning Friday:

    Midwest: Indianapolis International, Chicago Midway International, Chicago O’Hare International, Cincinnati/Northern Kentucky International, Detroit Metropolitan Wayne County, Louisville International and Minneapolis-St. Paul International.

    South: Charlotte Douglas International, Dallas Love Field, Dallas-Fort Worth International, Fort Lauderdale-Hollywood International, Hartsfield-Jackson Atlanta International, Houston Hobby, George Bush Houston Intercontinental, Memphis International, Orlando International, Miami International and Tampa International.

    DC area: Baltimore/Washington International, Washington Dulles International and Ronald Reagan Washington National.

    West: Denver International, Las Vegas McCarran International, Los Angeles International, Oakland International, Ontario International, Portland International, Phoenix Sky Harbor International, San Diego International, Seattle/Tacoma International, San Francisco International and Salt Lake City International.

    Hawaii and Alaska: Anchorage International and Honolulu International.

    Many other airports could be impacted as well, since flights from the major cities where FAA cuts are mandated travel to smaller airports.

    How many flights will be cut?

    A 10% reduction in flights as mandated by the FAA could result in thousands of canceled flights a day – an unprecedented cut.

    Canceled flights will increase over the next week, beginning with a 4% cut of flights starting Friday at 6 a.m., the FAA order said.

    The cut will increase to 6% on Tuesday, then 8% on Thursday and up to 10% next Friday, the order says, if no deal is reached to end the government shutdown. Airlines will decide which specific flights to cut.

    “We are seeing signs of stress in the system, so we are proactively reducing the number of flights to make sure the American people continue to fly safely,” said FAA administrator Bedford in a statement from the Department of Transportation.

    Which airlines have canceled flights on Friday?

    While most major airlines said the impact would be limited, the four largest US airlines have preemptively canceled hundreds of flights.

    Delta Air Lines has canceled around 170 regional and mainline flights that were scheduled on Friday, and more regional flights will be canceled, a spokesperson for the carrier told CNN.

    United Airlines will preemptively cancel about 200 flights starting Friday, roughly 4% of the airline’s Friday schedule and comprising mostly regional flights. It will cancel about 4% again on Saturday and Sunday, the airline said.

    American Airlines reduced flight schedules by 4% at 40 airports Friday through Monday, amounting to about 220 flights canceled each day, according to airline spokesperson Sarah Jantz. “Even with these cancellations, we plan to operate around 6,000 daily flights,” Jantz told CNN.

    Around 100 Southwest Airlines flights will be canceled Friday, the airline said. A Southwest spokesperson urged Congress to “immediately resolve its impasse” and said the airline is determining the schedule adjustments needed to meet the FAA’s flight reductions.

    I have travel plans in the coming days. What should I do?

    “If you are flying Friday or in the next ten days and need to be there or don’t want to be stranded I highly recommend booking a backup ticket on another carrier,” Frontier Airlines CEO Barry Biffle posted on Instagram.

    “Don’t book a basic ticket. For example, book Economy on Frontier so you can reuse the ticket value as changes are free or you can get a credit,” Biffle wrote. “If your flight is cancelled your chances of being stranded are high so I would simply have a backup ticket on another airline.”

    American, Delta, Southwest, United and Frontier are all offering waivers to allow passengers who do not want to fly to change their tickets without fees.

    It’s also helpful to book directly with an airline instead of through a third-party website. That’s because if your flight gets canceled, you might have to deal with another party to resolve the problem.

    And try to avoid booking flights with layovers, the US Public Interest Research Group says. The more planes you have to get on to reach your destination, the more chances you have for a flight to be delayed or canceled.

    What if I’m stuck at another airport and my flight gets canceled? Will anyone pay for a hotel?

    Airlines will be required to refund passengers for flight cancellations but they will not cover other costs like hotels, which the FAA notes is the normal procedure when an airline is not at fault for a delay or cancellation.

    Why is all this happening?

    The government shutdown, which started on October 1, has prevented many federal employees from getting paid.

    Air traffic controllers and Transportation Security Administration screeners are considered essential employees and are expected to go to work during the shutdown. But they’re not getting paid, and some have needed to find other sources of income to pay the bills.

    “Controllers are resigning every day now because of the prolonged nature of the shutdown,” said Nick Daniels, president of the National Air Traffic Controllers Association. “We’re also 400 controllers short — shorter than we were in the 2019 shutdown.”

    More than 450 staffing shortages have been reported at FAA facilities since the shutdown began, according to a CNN analysis.

    If airports are short-staffed, is it still safe to fly?

    The longer the shutdown continues, the more risks could emerge – especially as controllers go longer without pay, the union leader said earlier this week. But federal officials say reducing the number of flights will improve safety.

    “Every single day that this goes on, tomorrow is now less safe than today,” Daniels told CNN.

    But the newly announced flight cuts will help maintain safety, the head of the National Transportation Safety Board said Thursday.

    “THIS is safety management, the very foundation of our aviation system, and it’s the right thing to do,” National Transportation Safety Board Chair Jennifer Homendy posted on X.

    “NTSB has repeatedly stated low air traffic control staffing levels, mandatory overtime, and six-day work weeks have a direct impact on #safety.”

    CNN’s Alexandra Skores, Forrest Brown, Aaron Cooper, Tori B. Powell and David Williams contributed to this report.

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  • An inside look at Southwest Airlines’ changes geared toward premium travel

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    Southwest Airlines, which became known as a discount carrier, is shifting its focus toward premium airline travel.

    In the new year, passengers for the first time will have assigned seats and can pay for upgrades since there will be no more open boarding on Southwest. The upcoming change to the decades-old open seat policy was announced in July 2024. 

    Premium travel changes

    The future of the nation’s fourth largest airline also includes a new cabin, assigned seats, bigger bins and better Wi-Fi.

    “If you talk to Southwest customers, they’ll tell you the things they love about us, but the things that have been left to be desired are things like having in-seat power, things like having the larger bins, access to better wifi. I think that’s gonna really round us out with an experience that people love about us, but also catches us up to what they didn’t like as well,” Southwest’s chief customer and brand officer Tony Roach said.

    CBS News was among the first to get to experience the airline’s future on its first new 737 with the extra legroom section. It provides about 3 inches of additional space.

    “Southwest was basically backed into a corner,” said airline industry analyst Henry Harteveldt. “It needed to add extra leg room seats in order to be more competitive.”

    This summer, Southwest started charging for checked bags. The first checked bag costs $35, with a second costing $45, Southwest announced. There are some exceptions for members and travelers who book certain fares.

    Flights with assigned seating will begin in January 2026, the Texas-based airline announced in July. Travelers will be able to choose from fare bundles, which include seating, checked bags and boarding options.

    The assigned seats and extra leg room will cost flyers more than a basic ticket without the ability to pick your seat.

    Budget carrier impact

    Budget airlines like Frontier are also offering additional perks for travelers.

    “There’s also a higher propensity for leisure customers to pay for premium products than there ever has been before,” said Frontier CEO Barry Biffle. “That’s why we’re changing and we’re adding first class and we’re seeing our loyalty really start to grow as well.”

    But flyers may find fewer low-cost options.

    Spirit Airlines recently slashed service to nearly a dozen cities. The Florida-based airline that filed for bankruptcy twice this year said in September that it’s furloughing approximately one-third of its flight attendants.

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  • Southwest Airlines Sale with Up to 50% Discount, Book by 9/12

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    Southwest Airlines Sale with Up to 50% Discount

    Southwest Airlines Sale with Up to 50% Discount

    If you’re looking for an excuse to book your next getaway, Southwest Airlines has launched a deal for you. This week, you can enjoy up to 50% off base fares with the airline’s latest sale. Whether you’re planning a domestic trip, a tropical escape, or a Hawaiian adventure, now is the perfect time to book and save on trips for fall and through early March. Just keep in mind that Southwest now charges for bags and seat selections, among other changes that went into effect as of May 28th. Let’s go over the details of this latest Southwest Airlines sale.

    Offer Details

    Save up to 50% on Southwest flight. Simply enter the promo code MILLIONS when booking your flight by September 12, 2025. This sale works for Southwest one-way or round trip Basic and Choice fares, for cash booking as well as flights booked with Rapid Rewards points.

    The discount applies to travel on:

    • September 30, 2025-March 4, 2026 for continental U.S. travel
      • Blacked out November 21 through November 26, November 28 through December 1, December 19 through December 23, December 26 through December 29, 2025, January 2 through January 4, and February 16, 2026.
      • Continental U.S. travel valid all days of week.
    • September 30, 2025-March 4, 2026 for continental U.S. travel to/from international, Hawaii, and Puerto Rico
      • Continental U.S. travel to Hawaii, international, St. Thomas, and San Juan, Puerto Rico blacked out November 20 through November 24, December 18, 2025 through January 6, and February 12 through February 15, 2026.
      • Continental U.S. travel from Hawaii, international, St. Thomas, and San Juan, Puerto Rico blacked out November 28 through December 2, December 18, 2025 through January 6, and February 20 through February 22, 2026.
      • Travel continental U.S. to Hawaii, St. Thomas, and international is valid Sundays, Mondays, Tuesdays, and Wednesdays.
      • Travel continental U.S. from Hawaii, St. Thomas, and international is valid Tuesdays, Wednesdays, Thursdays, and Fridays.
      • Travel to/from Puerto Rico is valid Mondays, Tuesdays, Wednesdays, and Thursdays.

    Seats are limited, and restrictions apply, so it’s best to book as soon as possible before the sale ends.

    BOOK NOW

    While selecting your flights, savings in the base fare will be visible as a strike-through of the original fare on eligible flights.

    Important Terms

    • Interisland Hawaii travel is excluded.
    • Offer valid for qualifying one-way or round trip Basic and Wanna Get Away Plus® fares booked on Southwest.com® or swabiz.com
    • Promotion code savings are applied before government taxes and fees.
    • Seats, days, and markets are limited.
    • Discount availability may vary by destination, flight, and day of the week and won’t be available on some flights that operate during very busy travel times and holiday periods.
    • Discount will apply only for select flights booked within the Booking Period while supplies last for travel flown within the Travel Period.
    • Changes made to the itinerary after purchase will eliminate qualifications for this promotion and will result in forfeiture of any promotion code savings. 

    Southwest Airlines Sale: Guru’s Wrap-up

    This can be a good opportunity to save on your next trip. Head to Southwest Airlines’ website and use promo code MILLIONS to lock in up to 40% off your base fare. But make sure to go over all the changes that went into effect recently. Southwest will introduce free unlimited WiFi for all Rapid Rewards members beginning Oct. 24, 2025. 

    Are you still flying Southwest, or have you started looking for other options? Let me know in the comments!

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  • New Southwest policy tightens rules on extra seats for passengers

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    DALLAS, Texas: Southwest Airlines is tightening its rules for plus-size passengers, introducing a new requirement that travelers who need an additional seat must purchase it when booking rather than waiting until they reach the airport.

    The policy change takes effect January 27, the same day the airline will introduce assigned seating, ending its long tradition of open boarding.

    Currently, plus-size customers can either pay for an extra seat in advance with the option of requesting a refund later or ask for an extra seat at the airport at no cost. Under the new system, passengers will still be eligible for refunds, but only if the flight is not full at departure, both tickets were bought in the same booking class, and the request is filed within 90 days. Refunds are no longer guaranteed.

    Southwest said in a statement that the update is part of a broader overhaul of policies tied to the transition to assigned seating. “To ensure space, we are communicating to customers who have previously used the extra seat policy that they should purchase it at booking,” the airline said.

    Passengers who don’t purchase an additional seat ahead of time will be required to buy one at the airport. If the flight is sold out, they will be rebooked on another flight.

    The change is Southwest’s latest move. In May, the airline ended its “bags fly free” policy, another once-defining perk that set it apart from rivals. The airline has also announced plans to charge more for legroom and add red-eye flights.

    Jason Vaughn, an Orlando-based travel agent who runs the Fat Travel Tested website, said the policy will affect all passengers, not just plus-size travelers. “I think it’s going to make the flying experience worse for everybody,” he said, adding that the current system offered comfort while ensuring adequate space for all.

    He described the move as another blow to longtime loyalists, comparing it to brand changes at Cracker Barrel that angered some of the restaurant’s customers. “They have no idea anymore who their customer is. They have no identity left,” Vaughn said.

    The airline has struggled with performance issues and faces pressure from activist investors to boost revenue and profits, prompting a wave of policy changes.

    (Photo credit: Pinterest).

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  • Southwest Airlines’ upcoming policy for plus-sized passengers questioned

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    Southwest Airlines will soon require travelers who don’t fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making.

    The new rule goes into effect Jan. 27, the same day Southwest starts assigning seats.

    Currently, plus-size passengers can either pay for an extra seat in advance with the option of getting that money back later or they can request a free extra seat at the airport. Under the carrier’s new policy, a refund is still possible but no longer guaranteed.

    In a statement Monday, Southwest said it’s updating some of its policies as it prepares for assigned seating next year.

    “To ensure space, we are communicating to Customers who have previously used the extra seat policy that they should purchase it at booking,” the statement said.

    It marks the latest change at Southwest, which had long been known for letting its passengers pick their own seats after boarding the plane and for letting their bags fly for free, which ended in May. Those perks were key to differentiating the budget carrier from its rivals.

    Southwest says it will still refund a second ticket under its new policy for extra seating if the flight isn’t fully booked at the time of departure and if both of the passenger’s tickets were purchased in the same booking class. The passenger also needs to request the refund within 90 days of the flight.

    If a passenger who needs an extra seat doesn’t purchase one ahead of time, they will be required to buy one at the airport, according to the new policy. If the flight is full, the passenger will be rebooked onto a new flight.

    Southwest’s new policy criticized  

    Jason Vaughn, an Orlando-based travel agent who posts theme park reviews and travel tips for plus-size people on social media and his website, Fat Travel Tested, said the change will likely impact travelers of all sizes.

    Southwest’s current policy helped create a more comfortable flying experience for plus-size travelers, he said, while also ensuring all passengers have adequate space in their seats.

    “I think it’s going to make the flying experience worse for everybody,” he said of the new rule.

    Vaughn described the change as yet another letdown for Southwest loyalists like himself, likening it to Cracker Barrel’s recent logo change that has angered some of the restaurant’s fans.

    “They have no idea anymore who their customer is,” he said of the airline. “They have no identity left.”

    The airline has struggled recently and is under pressure from activist investors to boost profits and revenue. It also said last year that it would charge customers extra for more legroom, and offer red-eye flights.

    When it announced the end of its longstanding “bags fly free” policy in March, experts expressed similar sentiments, warning it could undermine customer loyalty.

    “This is how you destroy a brand. This is how you destroy customer preference. This is how you destroy loyalty. And this, I think, is going to send Southwest into a financial tailspin,” airline industry analyst Henry Harteveldt, of Atmosphere Research Group, told CBS News senior transportation correspondent Kris Van Cleave.

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  • Southwest Is Changing Its Rules for Plus-Sized Passengers — Here’s What It Means

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    Southwest Airlines is rolling out a big change that could impact plus-sized travelers who need more than one seat.

    Starting January 27, 2026, travelers who encroach on a neighboring seat will need to buy an additional ticket in advance. Refunds for that second seat won’t be automatic anymore; they’ll only be given if the flight departs with at least one open seat, both seats were purchased in the same fare class, and the refund request is submitted within 90 days of travel.

    That’s a sharp contrast with the current setup. Right now, Southwest still has open seating, and plus-sized travelers can either buy an extra seat and get it refunded later or sometimes be accommodated with a complimentary seat at the airport if the flight isn’t full. Once assigned seating takes effect, that option disappears. Show up without booking the space you need, and you’ll be asked to purchase another seat at the airport, or, if the plane is sold out, you may be rebooked on a later flight.

    Southwest also notes that customers can’t buy extra seats just to keep an empty seat next to them. The airline says these changes are meant to “ensure all Customers onboard have access to safe and comfortable seating.”

    This update is just one in a string of policy shifts from the carrier, which has already moved away from its signature open seating model and introduced baggage fees.

    If you’re following airline changes closely, you might also want to check out the new TSA rule that could make airport security a little easier, which U.S. airlines lose the most luggage, and the surprising in-flight mistake that can now lead to a fine.

    Yahoo CreatorLindsey PulsCreator of Have Clothes, Will Travel

    Lindsey writes about travel, style, and quirky internet trends—sharing shopping tips, product reviews, and offbeat guides on Yahoo, MSN, the AP Wire, and her blog Have Clothes, Will Travel.

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  • Sam’s Club Members: $500 Southwest Gift Cards for $429.99 (Start 10/30)

    Sam’s Club Members: $500 Southwest Gift Cards for $429.99 (Start 10/30)

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    discounted southwest gift cards

    Sam’s Club Members: $500 Southwest Gift Cards for $429.99

    This article contains affiliate links for which I may be compensated.

    Sam’s Club will run a deal on Southwest gift cards starting on October 30, 2024. This is an online only deal where you will be able to purchase $500 Southwest eGift Cards for $429.99, which equals a 14% discount. There’s a limit of 5 cards per membership. 

    BUY NOW

    Gift Card Terms

    • No fees. No expiration.
    • Easy to redeem online, by phone, or at the airport.
    • A maximum of three (3) Southwest Gift Cards can be applied per passenger on each reservation. If your purchase exceeds the amount available on the three Southwest Gift Cards, additional payment is required.
    • eGift Card is delivered via email within 48 hours.

    Disclosure: This article contains affiliate links. If you take action (i.e. subscribe, make a purchase) after clicking a link, I may earn some beer 🍺money, which I promise to drink responsibly. When applicable, you should always go through shopping portals to earn cashback. But when that’s not an option, your support for the site is always greatly appreciated. Thank you for reading!

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  • Southwest Flights Showing Up on Capital One Travel Portal (YMMV)

    Southwest Flights Showing Up on Capital One Travel Portal (YMMV)

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    Southwest Flights Showing Up on Capital One Travel Portal

    Late last year, Southwest Airlines flights started showing up on the Chase Travel portal, and then earlier this year on Google Flights 

    Now it seems that Southwest flights are also showing up on the Capital One Travel portal over the last few days. However the ability to see Southwest flight for now is limited to select cardholders only, and maybe for select routes.

    I have the Capital One Venture X card for example, and I don’t see any Southwest flights on a few searches that I tried.

    Give it a try and let me know if it works for you.

    HT: UnitedWillow

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  • Save 25% When You Book with Southwest Points

    Save 25% When You Book with Southwest Points

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    Save 25% When You Book with Southwest Points

    Southwest Airlines has launched another fares sale, this one for award bookings. Rapid Rewards members can save 25% when using their points to book by October 7, for travel between late October and February 10. Let’s see the details.

    Offer Details

    • Book directly with Southwest Airlines and use promo code REDEEM25.
    • Book a Southwest® flight on Southwest.com or swabiz.com using your Rapid Rewards® points from October 4 through October 7, 2024
    • Fly between October 29-February 10, 2025 for continental U.S. travel and between October 29-February 10, 2025 for continental U.S. to/from international, Hawaii, and Puerto Rico travel (the “Travel Period”).
    • Exclusions:
      • Interisland Hawaii travel and Orange County (SNA) travel not valid.
      • Continental U.S. travel blacked out November 26-27, November 29-December 2, December 20-23, December 26-29, 2024, January 2, and January 4-5, 2025.
      • Travel to international/Hawaii/Puerto Rico blacked out November 21-Novemeber 25, 2024 and December 18-January 7, 2025.
      • Travel from international/Hawaii/Puerto Rico blacked out November 29-December 3, 2024 and December 18-January 7, 2025.

    Guru’s Wrap-up

    This is a good opportunity to stretch your Rapid Rewards points further. t’s also a good time to check your current Southwest bookings and see if price has gone down. It’s easy and free to cancel and rebook.

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  • Southwest Week of Wow: Save 40% on Base Fares, and Much More

    Southwest Week of Wow: Save 40% on Base Fares, and Much More

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    Southwest Week of Wow

    Southwest Week of Wow

    Southwest Airlines launched today one of its largest sales of the fall as part of its Week of WOW. Customers can enjoy exclusive offers, including up to 40% off base fares and deals on Rapid Rewards® points, vacation packages, car rentals, hotel bookings, and cruise bookings for the first time.

    Up to 40% Off Base Fares

    Starting today, Oct. 1, 2024, through Oct. 3, 2024, Southwest customers can take advantage of the airline’s fall Week of WOW sale, saving up to 40% off base fares for their next adventure for continental U.S. travel flown between Oct. 29, 2024, and Jan. 31, 2025; and international, Hawaii, and Puerto Rico travel between Oct. 29, 2024, and March 5, 2025.

    Customers can use SAVEWOW in the promo code box when booking to receive the discount. Additionally, customers can now book their next trip with Cash + Points. Restrictions, exclusions, and blackout dates apply. Seats, days, and markets are limited. The discount applies before government taxes and fees. Visit Southwest.com to book and view full terms and conditions.

    More Offers

    In addition to this week’s sale on base fares and the cruise bookings offer, Customers can shop for additional travel offers on Rapid Rewards points,3 vacation packages,4 car rentals,5 hotel bookings,6 and more. Visit Southwest.com to take advantage of these offers and view the full terms and conditions.

    • Southwest Rapid Rewards Credit Cards from Chase: Current and new Cardmembers can take advantage of great deals from Chase.
      • Between Oct. 1 and Oct. 7, 2024, current Cardmembers who register for the promotion will qualify and earn a total of six qualifying points for each $1 spent with any Rapid Rewards Credit Card, on up to $500 in total purchases, made directly with Southwest Airlines purchases. The bonus points will count toward Companion Pass.
      • Not a Cardmember, not a problem. Between now and Oct. 9, 2024, new Cardmembers can earn 85,000 bonus points after they spend $3,000 on purchases in the first three months from account opening.
    • Rapid Rewards Points: Between Oct. 1 and Oct. 22, 2024, Members can receive 50% off Rapid Rewards points when they purchase a minimum of 3,000 points within a single purchase.
    • Vacation Packages: Between Oct. 1 and Oct 14, 2024, Customers who use promo code OCTOBERSALE125 can save up to $250 on flight and hotel vacation packages on any domestic, international, or Hawaii travel flown between Oct 1, 2024, and April 7, 2025.
    • Car Rentals: Between Oct. 1 and Nov. 15, 2024, Customers who rent a car with Budget car rental on Southwest.com can save up to 30% off base rates, plus earn 1,800 points on a rental of three or more days. The offer is only valid at participating Budget car rental airport locations.
    • Hotel Bookings: Between Oct. 1 and Oct. 7, 2024, Customers who book a hotel with cash on Southwesthotels.com can earn an extra 2,000 points. Members who redeem points for hotel bookings will receive 2,000 points off their hotel booking.
    • Fall Week of WOW Sweepstakes: Between Oct. 1 and Oct. 7, 2024, Rapid Rewards Members can celebrate the airline’s fall Week of WOW by entering the carrier’s daily sweepstakes. Members have a chance to win up to 10 million Rapid Rewards bonus points throughout the week, leading up to the grand prize on Oct. 7.
    • Rapid Rewards Dining: Members who sign up for Rapid Rewards Dining can earn 1,000 points when they spend a minimum of $100 within the first 30 days of signing up.

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  • Southwest is redesigning its cabin interiors. Here’s what the planes will look like.

    Southwest is redesigning its cabin interiors. Here’s what the planes will look like.

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    Southwest Airlines is gearing up for some major changes over the next two years, an overhaul the carrier is betting will win big with passengers.

    Along with more red-eye flights and a shift to assigned seating after 50 years of open seating, Southwest is redesigning the interior cabins of its 800 existing aircraft.

    “This is a very significant change. It may be one of the most significant changes we’ve ever gone through,” Ryan Green, Southwest’s executive vice president commercial transformation, told CBS News’ Kris Van Cleave, who recently got a sneak peek at the future cabins. 

    Southwest passengers will notice the difference, said Van Cleave of the redesign. Changes include new seat trays and device trays for all passengers throughout the cabin, as well as charging ports in all of the seats.


    Southwest Airlines keeping free checked bags policy amid major changes

    01:55

    For an additional fee, premium seating with 3-4 inches of additional legroom will also be offered on refurbished planes. 

    “Customers want premium of all kinds, and if you’re flying longer, that extra legroom is worth a lot,” Southwest CEO Bob Jordan told CBS News. 

    Southwest says it will begin booking flights with assigned seats in the second half of 2025 for travel in the first half of 2026. That’s also when the airline expects the newly designed cabins to be available, pending approval from the Federal Aviation Administration. 

    Jordan and other Southwest executives outlined the airline’s remodeling plans this week at an investor meeting in Dallas. The changes come as the company, long known for its loyal customers, looks to meet passengers’ evolving needs and boost its bottom line.

    Said Jordan, “Consumer preferences have changed and, the way we fly has changed.”

    Kris Van Cleave

    contributed to this report.

    Anne Marie Lee

    Anne Marie D. Lee is an editor for CBS MoneyWatch. She writes about topics including personal finance, the workplace, travel and social media.

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  • Southwest Fare Sale, Save Up to 30% on Base Fares with Code FRIENDS

    Southwest Fare Sale, Save Up to 30% on Base Fares with Code FRIENDS

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    Southwest Fare Sale with 30% Discount

    Southwest Fare Sale with 30% Discount

    Southwest Airlines announced today a partnership with Warner Bros. to celebrate 30 years of the beloved television series Friends. The monthlong celebration brings special offerings to Southwest customers, including a Friends-themed fare sale with a 30% discount, plus fan-favorite episodes on the Inflight Entertainment Portal to stream for free.

    Southwest Customers and their friends can book their next getaway on Southwest.com with up to 30% off base fares by using promo code FRIENDS. The discount is valid for travel between Oct. 24, 2024, and Jan. 31, 2025, and flights must be booked by Sept. 26, 2024.

    The discount is valid for one-way or round trip Wanna Get Away and Wanna Get Away Plus fares booked directly on Southwest.com. Just enter promotion code FRIENDS in the Promo Code box when booking during the sale, and  while selecting your flights, savings in the base fare will be visible as a strike-through of the original fare on eligible flights.

    Discount availability may vary by destination, flight, and day of the week, and won’t be available on some flights that operate during very busy travel times and holiday periods. Interisland Hawaii travel and Orange County (SNA) travel excluded. Continental U.S. travel is blacked out Nov. 22-27, Nov. 29-Dec. 2, Dec. 20-23, Dec. 26-29, 2024, Jan. 2, Jan. 4-5, and Feb. 17, 2025. Travel to international/Hawaii/Puerto Rico is blacked out Nov. 21-25, 2024 and Dec. 18, 2024-Jan. 7, 2025. Travel from international/Hawaii/Puerto Rico is blacked out Nov. 29-Dec. 3, 2024 and Dec. 18, 2024-Jan. 7, 2025.

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  • Earn Southwest Airlines Promotional Companion Pass with One Round-Trip Flight, Book by 9/5

    Earn Southwest Airlines Promotional Companion Pass with One Round-Trip Flight, Book by 9/5

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    Southwest Airlines Promotional Companion Pass

    Southwest Airlines Promotional Companion Pass

    Southwest Airlines has brought back its Companion Pass promotion. The airline’s Companion Pass allows Rapid Rewards members to designate one person to fly with them for free every time the member purchases or redeems points for a flight.

    This is a promotional Companion Pass which only lasts for two months, but it is also quite easy to earn. If timed right, it can be pretty valuable. Let’s see how it works.

    Offer Details

    To qualify, Rapid Rewards Members must:

    1. Register for the promotion and purchase a qualifying Southwest® flight (one round trip or two one-way qualifying flights), starting today through Sept. 5, 2024.
    2. Travel by Nov. 20, 2024; and
    3. Designate a Companion to fly for free with them between Jan. 6, 2025, and March 6, 2025.

    Important Terms

    • To register for this promotion, Members will need to provide their Southwest Rapid Rewards account number at the time of registration.
    • a Customer doesn’t have a Rapid Rewards account number, they may register for an account by going online to Southwest.com/rapidrewards to become a Member.
    • Registration must be completed prior to booking and commencement of travel.
    • Valid on new qualifying flights booked during the Promotion Period for travel during the Travel Period and flown within the Travel Period.
    • Member’s qualifying flight must be booked through Southwest.com or swabiz.com during the Promotion Period for travel that must be completed during the Travel Period.
    • Member’s Rapid Rewards account number must be entered at the time of booking Member’s qualifying flight to earn a promotional Companion Pass valid for use between Jan. 6, 2025, and March 6, 2025.
    • A qualifying one-way flight for this promotion is a one-way flight on Southwest Airlines from an origin city to a destination city, including any intermediate stops and/or connections on Southwest Airlines.
    • A qualifying round trip flight for this promotion is a round trip flight on Southwest Airlines from an origin city to a destination city and back to the originating airport or carrier-recognized co-terminal.
    • Valid on new reservations booked within the Promotion Period for travel during the Travel Period only.
    • Reward travel and Cash + Points bookings qualify for this promotional offer.
    • Companion Pass, charter flights, reward or group travel, and Southwest Vacations® packages do not qualify as one-way or round trip flights for this promotion.
    • Qualifying flights(s) booked with Cash + Points will qualify as round trip or two one-way revenue flights for this promotion. 

    Guru’s Wrap-up

    This can be a good promotion for those who fly Southwest often and especially those that plan to flay a couple of times during the promotion period. 

    You need to book a flight by September 5 and then travel by November 30. Awards and Cash + Points also count. Once you complete a round-trip or two one-way flights, you will earn the Promotional Companion Pass which is valid between January 6 and March 6. 

    Learn more about the Southwest Airlines Companion Pass.

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