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Tag: software and applications

  • Apple rejected opportunities to buy Microsoft’s Bing, integrate with DuckDuckGo | CNN Business

    Apple rejected opportunities to buy Microsoft’s Bing, integrate with DuckDuckGo | CNN Business



    CNN
     — 

    Since 2017, Apple has turned down multiple opportunities to chip away at Google’s search engine dominance, according to newly unsealed court transcripts, including a chance to purchase Microsoft’s Bing and to make the privacy-focused DuckDuckGo a default for users of its Safari’s private browsing mode.

    The previously confidential records, unsealed this week by the judge presiding over the US government’s antitrust lawsuit against Google, illustrate the challenges that have faced Google’s rivals in search as they’ve tried to unseat the tech giant from its pole position as Apple’s default search provider on millions of iPhones and Mac computers. It’s a privilege for which Google has paid Apple at least $10 billion a year.

    The closed-door testimony by the CEO of DuckDuckGo, Gabriel Weinberg, and a senior Apple executive, John Giannandrea, offers a glimpse of the kind of failed deals and backroom negotiations that have helped Google maintain its lead as the world’s foremost search engine.

    But it also shows how Apple has wrestled with Google’s rise and how some at Apple yearned for “optionality.” Apple didn’t immediately respond to a request for comment.

    Giannandrea testified last month Apple began seriously considering a deal with Bing in 2018, after a conversation between Apple CEO Tim Cook and Microsoft CEO Satya Nadella launched a series of further discussions between the two companies. (Last week, Nadella testified that he has spent every year of his tenure as CEO trying to persuade Apple to adopt Bing.)

    Apple insiders ultimately came up with four options for Cook: Buy Bing outright; invest in Bing and take an ownership share of the search engine; collaborate with Microsoft on a shared search index that both companies could use; or do nothing and continue with the Google partnership.

    At the same time, Apple had been actively working with DuckDuckGo on a proposal that could have made it the default search in Safari browser’s private mode, while still maintaining Google as the default in normal mode, which logs user activity, Weinberg testified.

    DuckDuckGo logo displayed on a phone screen and DuckDuckGo website displayed on a laptop screen in October 2021.

    “Our impression was that they were really serious about [it],” Weinberg told the court last month, referring to the roughly 20 meetings and phone calls that DuckDuckGo held with Apple officials, including some senior executives, from late 2017 to late 2019 on the matter. The two companies deliberated over everything from product mockups to contractual language; Apple even went as far as sending a draft contract to DuckDuckGo outlining specific proposed revenue shares.

    “If we were the default in [Safari] private browsing mode, our market share, by our calculations at the time, would increase multiple times over,” said Weinberg, according to the transcript. “We would be getting exposure for our brand every time someone opened up private browsing mode.”

    Ultimately, however, Apple backed away from both potential deals.

    Weinberg blamed Apple’s contract with Google for sinking the initiative, calling it the “elephant in the room” during many of his team’s meetings with Apple. Similar negotiations with other browser or device makers, including Mozilla, Opera and Samsung, fell through due to the Google contract as well, Weinberg claimed, prompting DuckDuckGo to abandon its efforts to gain better browser placement.

    In his testimony, Giannandrea acknowledged a perception that the Apple-Google relationship could be undermined by such plans. In discussing a 2018 slide presentation prepared for Cook and introduced in court, Giannandrea said the slides suggested that even a joint venture with Bing “would probably put us in head-to-head competition with Google” that would “probably” result in the end of the Google search contract with Apple altogether.

    Giannandrea was opposed to moving ahead with a Bing deal, he said, largely because Apple’s testing showed Bing to be inferior to Google in most respects, and that replacing Bing as the default would not best serve Apple’s customers. He made a similar argument internally about DuckDuckGo, saying in an email that moving ahead with that partnership was “probably a bad idea.” (DuckDuckGo licenses search results from Bing.)

    Still, Giannandrea testified, some within Apple thought that dealing with Bing in some fashion could yield benefits to Apple. In one 2018 email introduced in closed session, Adrian Perica, who leads Apple’s strategic investment and merger efforts, argued that collaborating with Microsoft on search technology would help “build them up, create incremental negotiating leverage to keep the take rate from Google and further our optionality to replace Google down the line.”

    Giannandrea believed the proposal “wasn’t a very feasible idea” and in his testimony dismissed Perica’s thinking as a businessperson’s spitballing.

    Apple today has the enormous resources to build a true rival to Google, Giannandrea testified. But, as he wrote in a 2018 email, “it’s probably not the best way to differentiate our products” — a belief he said he still holds today.

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  • Threads user count falls to new lows, highlighting retention challenges | CNN Business

    Threads user count falls to new lows, highlighting retention challenges | CNN Business


    Washington, DC
    CNN
     — 

    Threads, Meta’s Twitter rival, is struggling to retain users roughly a month after its highly publicized launch, according to fresh industry estimates showing that app engagement has fallen to new lows.

    The data from market research firms Similarweb and Sensor Tower highlight the challenges facing Meta as it seeks to exploit the opening created by the chaos surrounding Twitter’s management.

    Threads’ daily active user count is down 82% from launch as of July 31, according to Sensor Tower, with just eight million users accessing the app each day. That is the lowest it has been since the day after the app’s release when daily active users peaked at roughly 44 million, Sensor Tower said.

    People are also opening the app less frequently and spending less time there, Sensor Tower added.

    On its launch day, Threads users opened the app an average of 14 times and spent an average of 19 minutes scrolling through it, the company reported. By the end of the month, however, those figures had fallen sharply.

    As of August 1, Threads’ daily average time spent fell to just 2.9 minutes a day, and people spent only 2.6 sessions per day using the app, said Abe Yousef, a senior insights analyst at Sensor Tower.

    Findings from Similarweb showed the same pattern of decline. Threads’ user count peaked at roughly 49 million on July 7, the day after launch, and fell steadily to just over 11 million by July 29, said David Carr, a senior insights manager at Similarweb.

    The steepest drop-off occurred in the two weeks immediately following Threads’ launch. But the new data show how the decline has continued and is ongoing.

    According to Sensor Tower, Threads’ daily active user count is still falling at a rate of roughly 1% per day.

    Speaking on the company’s earnings call last month, Meta CEO Mark Zuckerberg said he was “quite optimistic” about the app.

    “We saw unprecedented growth out of the gate and more importantly we’re seeing more people coming back daily than I’d expected,” he said. “And now, we’re focused on retention and improving the basics. And then after that, we’ll focus on growing the community to the scale we think is possible.”

    Threads launched with only a handful of features and later promised to add in highly requested tools like a reverse-chronological content feed, a desktop version of the app and direct messages.

    On July 10, Zuckerberg announced that more than 100 million people had signed up for Threads, making it one of the fastest-growing apps in history. The company has reportedly looked into adding “retention-driving hooks” that can keep users engaged.

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  • Landmark Google trial opens with sweeping DOJ accusations of illegal monopolization | CNN Business

    Landmark Google trial opens with sweeping DOJ accusations of illegal monopolization | CNN Business



    CNN
     — 

    US prosecutors opened a landmark antitrust trial against Google on Tuesday with sweeping allegations that for years the company intentionally stifled competition challenging its massive search engine, accusing the tech giant of spending billions to operate an illegal monopoly that has harmed every computer and mobile device user in the United States.

    In opening remarks before a federal judge in Washington, lawyers for the Justice Department alleged that Google’s negotiation of exclusive contracts with wireless carriers and phone makers helped cement its dominant position in violation of US antitrust law.

    The Google case has been described as one of the largest US antitrust trials since the federal government took on Microsoft in the 1990s, and involves some similar arguments about the tying of multiple proprietary products. The multi-week trial is expected to feature witness testimony from Google CEO Sundar Pichai, as well as other senior executives or former employees from Google, Apple, Microsoft and Samsung.

    The effects of Google’s alleged misconduct are vast, DOJ lawyer Kenneth Dintzer told the court.

    “This case is about the future of the internet, and whether Google’s search engine will ever face meaningful competition,” Dintzer said, adding that Google pays more than $10 billion a year to Apple and other companies to ensure that Google is the default or only search engine available on browsers and mobile devices used by millions.

    Also anticompetitive, the Justice Department said, are Google’s contracts to ensure that Android devices come with Google apps and services — including Google search — preinstalled.

    The deals guarantee a steady flow of user data to Google that further reinforces its monopoly, the US government said, leading to other consequences such as harms to consumer privacy and higher advertising prices.

    “This feedback loop, this wheel has been turning for 12 years, and it always turns to Google’s advantage,” Dintzer said. The practice ultimately affects what consumers see in search results and prevents new rivals from gaining scale and market share, he added.

    For Google’s opening statement, attorney John Schmidtlein said that Apple’s decision to make Google the default search engine in its Safari browser demonstrates how Google’s search engine is the superior product consumers prefer.

    “Apple repeatedly chose Google as the default because Apple believed it was the best experience for its users,” he said.

    The Google case “could not be more different” from the historic Microsoft litigation at the turn of the millennium, Schmidtlein continued.

    Where the Microsoft case revolved around that company’s alleged harms to Netscape, a small browser maker, the Google case is based on claims that Google search has harmed a much larger and more powerful entity: Microsoft and its Bing search engine, Schmidtlein said.

    “Google competed on the merits to win preinstallation and default status” on consumer devices and browsers, he insisted, attacking Microsoft as a failed search engine developer.

    “The evidence will show that Microsoft’s Bing search engine failed to win customers because Microsoft did not invest [and] did not innovate,” Schmidtlein added. “At every critical juncture, the evidence will show that they were beaten in the market.”

    And Schmidtlein argued that forbidding Google from being able to compete for default status on browsers and devices would lead to its own harms to competition in search, stating that contracts ensuring that Android devices come with certain apps preinstalled such as Google Maps and Gmail also promotes competition — against Apple.

    “Google’s Android agreements are important components of a business model that has sustained the most important competitor to Apple for mobile devices in the United States,” Schmidtlein said.

    Google has previously said that consumers choose Google’s search engine because it is the best and that they prefer it, not because of anticompetitive practices.

    But DOJ prosecutors said Tuesday that they plan to present evidence in the case that Google knew what it was doing was illegal and that the company “hid and destroyed documents because they knew they were violating the antitrust laws.”

    “The harm from Google contracts affects every phone and computer in the country,” Dintzer said.

    Kent Walker, Google’s president of global affairs, and Rep. Ken Buck from Colorado were in attendance for the opening. Buck, a vocal tech industry critic, is the former top Republican on the House antitrust subcommittee — which in 2020 released a widely publicized investigative report finding that Amazon, Apple, Google and Facebook enjoyed “monopoly power.”

    Kent Walker, President of Global Affairs and Chief legal officer of Alphabet Inc., arrives at federal court on September 12, 2023 in Washington, DC. Google will defend its default-search deals in an antitrust trial against the U.S. Justice Department which begins today.

    The trial marks the culmination of two ongoing lawsuits against Google that started during the Trump administration.

    In separate complaints, the Justice Department and dozens of states accused Google in 2020 of abusing its dominance in online search but were eventually consolidated into a single case.

    Google’s search business provides more than half of the $283 billion in revenue and $76 billion in net income Google’s parent company, Alphabet, recorded in 2022. Search has fueled the company’s growth to a more than $1.7 trillion market capitalization.

    “This is a backwards-looking case at a time of unprecedented innovation,” said Walker in a statement, “including breakthroughs in AI, new apps and new services, all of which are creating more competition and more options for people than ever before. People don’t use Google because they have to — they use it because they want to. It’s easy to switch your default search engine — we’re long past the era of dial-up internet and CD-ROMs.”

    The trial may also be a bellwether for the more assertive antitrust agenda of the Biden administration.

    At the time the lawsuit was first filed, US antitrust officials did not rule out the possibility of a Google breakup, warning that Google’s behavior could threaten future innovation or the rise of a Google successor.

    Separately, a group of states, led by Colorado, made additional allegations against Google, claiming that the way Google structures its search results page harms competition by prioritizing the company’s own apps and services over web pages, links, reviews and content from other third-party sites.

    But the judge overseeing the case, Judge Amit Mehta in the US District Court for the District of Columbia, tossed out those claims in a ruling last month, narrowing the scope of allegations Google must defend and saying the states had not done enough to show a trial was necessary to determine whether Google’s search results rankings were anticompetitive.

    Despite that ruling, the trial represents the US government’s furthest progress in challenging Google to date. Mehta has said Google’s pole position among search engines on browsers and smartphones “is a hotly disputed issue” and that the trial will determine “whether, as a matter of actual market reality, Google’s position as the default search engine across multiple browsers is a form of exclusionary Conduct.”

    In January, meanwhile, the Biden administration launched another antitrust suit against Google in opposition to the company’s advertising technology business, accusing it of maintaining an illegal monopoly. That case remains in its early stages at the US District Court for the Eastern District of Virginia.

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  • Microsoft completes blockbuster Activision Blizzard takeover after UK removes final hurdle | CNN Business

    Microsoft completes blockbuster Activision Blizzard takeover after UK removes final hurdle | CNN Business



    CNN
     — 

    Microsoft has completed its takeover of Activision Blizzard, the maker of “Call of Duty” and other hit video games, closing one of the biggest tech deals of all time.

    The company said in a filing Friday with the US Securities and Exchange Commission that Activision (ATVI) had now become a wholly-owned subsidiary.

    Earlier on Friday, UK antitrust officials approved the planned acquisition, removing the final regulatory hurdle to the deal closing.

    The Competition and Markets Authority said the merger had been cleared after the companies agreed to give up certain cloud gaming rights. The concession is “a game-changer” that will allow “competitive prices and better services,” the CMA said in a statement.

    Microsoft (MSFT) unveiled the deal in early 2022, but it was blocked in April by the UK competition regulator.

    The CMA was the only regulator worldwide standing in the way of the landmark acquisition, which was valued at $69 billion when it was first announced.

    The UK regulator had concerns about competition in the cloud gaming market, saying Microsoft could seek to make Activision’s games exclusive to its own platforms, and then increase the cost of user subscriptions, leaving gamers with less choice.

    In August, Microsoft and Activision addressed those concerns by revising the deal.

    They proposed a restructured merger, which would allow Activision’s cloud streaming rights outside the European Union and three other European countries to be sold to a rival, Ubisoft Entertainment.

    That appeased the CMA, which signaled last month that it would most likely approve the reworked takeover.

    “The new deal will stop Microsoft from locking up competition in cloud gaming,” the agency said Friday.

    “It will also help to ensure that cloud gaming providers will be able to use non-Windows operating systems for Activision content, reducing costs and increasing efficiency.”

    Activision Blizzard is one of the world’s biggest video game developers. Alongside “Call of Duty,” it also produces “World of Warcraft” and “Overwatch.”

    Microsoft, which sells the Xbox gaming console, offers a popular video game subscription service called Xbox Game Pass, as well as a cloud-based video game streaming service.

    The acquisition is expected to help Microsoft boost its standing in the gaming industry and better compete with market leaders Tencent and Sony.

    In a statement on X, the platform formerly known as Twitter, Microsoft President Brad Smith said “we’re grateful for the CMA’s thorough review and decision.”

    — Olesya Dmitracova contributed to this article.

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  • Cyberattack forces hospitals to divert ambulances in Connecticut and Pennsylvania | CNN Politics

    Cyberattack forces hospitals to divert ambulances in Connecticut and Pennsylvania | CNN Politics



    CNN
     — 

    A cyberattack on Thursday knocked computer systems offline at hospitals in Connecticut and Pennsylvania, forcing them to send ambulances to other hospitals, hospital spokespeople told CNN.

    As of late Friday morning, Crozer Health, a network of three hospitals and a medical center in the Philadelphia suburbs, was still diverting ambulances for stroke and trauma patients to other hospitals because of a “ransomware attack,” Crozer Health spokesperson Lori Bookbinder told CNN.

    The hack hit Prospect Medical Holdings and affected all of their health care facilities, according to a statement from PMH affiliate Eastern Connecticut Health Network. PMH owns 16 hospitals in California, Connecticut, Pennsylvania and Rhode Island, according to its website.

    At Eastern Connecticut Health Network, which includes two hospitals, the urgent care center is closed and elective surgeries were canceled until further noticed because of the hack, according to the network’s website.

    Other Prospect Medical Holdings affiliates reported disruptions from the hack.

    “We are working closely with federal law enforcement to respond to this incident,” Prospective Medical Holdings said in a statement to CNN.

    National Security Council spokeswoman Adrienne Watson told CNN that the White House is “closely monitoring the ongoing incident,” adding that “the Department of Health and Human Services has been in contact with the company to offer federal assistance, and we are ready to provide support as needed to prevent any disruption to patient care as a result of this incident.”

    The company has so far declined offers of federal assistance, according to a US official.

    But Prospective Medical Holdings said later Friday that they “believe there may have been a miscommunication or a misunderstanding” and that they “welcome any assistance from the federal government.”

    CharterCARE Health Partners, which includes two hospitals in Rhode Island, said Thursday that the incident was affecting “inpatient and outpatient operations” and that “some patient procedures may be affected.”

    Patient care continues at the affected hospitals, but they’re operating with limited capacity in what is now a well-rehearsed routine. Throughout the coronavirus pandemic, ransomware and other cyberattacks hampered patient care at American hospitals that are often ill-equipped to deal with them.

    Eastern Connecticut Health Network ended ambulance diversion at 10 a.m. local time Friday, spokesperson Nina Kruse told CNN. The emergency rooms at ECHN’s two hospitals have been open throughout the incident, Kruse said.

    This isn’t Crozer Health’s first bout with ransomware. A June 2020 attack orchestrated by a prolific ransomware gang forced the hospital network to take its computer systems offline.

    This story has been updated with additional reporting.

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  • Google reaches $93 million settlement in tracking location case | CNN Business

    Google reaches $93 million settlement in tracking location case | CNN Business


    New York
    CNN
     — 

    Google has reached a $93 million settlement with the state of California to resolve allegations that it was collecting consumers’ data without their consent, the state’s attorney general said in a statement Thursday.

    The California Department of Justice found that, after a multi-year investigation, the tech giant was “deceiving users by collecting, storing, and using their location data for consumer profiling and advertising purposes without informed consent.”

    California Attorney General Rob Bonta also said Google accepted taking future actions to prevent those practices. These actions would apply beyond California to other states, according to the proposed order.

    “Consistent with improvements we’ve made in recent years, we have settled this matter, which was based on outdated product policies that we changed years ago,” a Google spokesperson said.

    The company pointed to a 2022 blog post which introduced transparency tools, such as auto-delete controls and incognito mode on Google Maps.

    Google’s location-based advertising is an important part of its business because companies want to cater their content based on who lives where, the state said. The state also said that Google factors in location in its “behavioral profile” of users.

    Bonta had alleged Google wasn’t truthful about its location collection and storage tactics. For example, the original complaint said that Google continued to collect and store location data even when users turned off the “location history” setting, just in different ways.

    As part of the settlement, Google would have to be more transparent about its location tracking and disclose to users that their location information could be used for targeted ads. The proposed order is subject to court approval, the state’s attorney general said.

    A lawsuit by the Biden administration in January argued Google’s ad tech business should be broken up.

    Google’s practices are under scrutiny by other lawmakers right now, too. A landmark antitrust trial against Google opened earlier this week, with sweeping allegations from the US DOJ that for years the company intentionally stifled competition challenging its massive search engine, accusing the tech giant of spending billions to operate an illegal monopoly that has harmed every computer and mobile device user in the United States.

    For Google’s opening statement in that case, attorney John Schmidtlein said that Apple’s decision to make Google the default search engine in its Safari browser demonstrates how Google’s search engine is the superior product consumers prefer.

    Last week, Google reached an agreement in principle with multiple US states to settle an antitrust lawsuit for its alleged conduct in the Google Play Store. The lawsuit alleged the company inflated prices for paid apps and in-app purchases in the Android app market.

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  • How to block graphic social media posts on your kids’ phones | CNN Business

    How to block graphic social media posts on your kids’ phones | CNN Business


    New York
    CNN
     — 

    Many schools, psychologists and safety groups are urging parents to disable their children’s social media apps over mounting concerns that Hamas plans to disseminate graphic videos of hostages captured in the Israel-Gaza war.

    Disabling an app or implementing restrictions, such as filtering out certain words and phrases, on young users’ phones may be sound like a daunting process. But platforms and mobile operating systems offer safeguards that could go along way in protecting a child’s mental health.

    Following the attacks on Israel last weekend, much of the terror has played out on social media. Videos of hostages taken on the streets and civilians left wounded continue to circulate on varying platforms. Although some companies have pledged to restrict sensitive videos, many are still being shared online.

    That can be particularly stressful for minors. The American Psychological Association recently issued a warning about the psychological impacts of the ongoing violence in Israel and Gaza, and other research has linked exposure to violence on social media and in the news as a “cycle of harm to mental health.”

    Alexandra Hamlet, a clinical psychologist in New York City, told CNN people who are caught off guard by seeing certain upsetting content are more likely to feel worse than individuals who choose to engage with content that could be upsetting to them. That’s particularly true for children, she said.

    “They are less likely to have the emotional control to turn off content that they find triggering than the average adult, their insight and emotional intelligence capacity to make sense of what they are seeing is not fully formed, and their communication skills to express what they have seen and how to make sense of it is limited comparative to adults,” Hamlet said.

    If deleting an app isn’t an option, here are other ways to restrict or closely monitor a child’s social media use:

    Parents can start by visiting the parental control features found on their child phone’s mobile operating system. iOS’ Screen Time tool and Android’s Google Family Link app help parents manage a child’s phone activity and can restrict access to certain apps. From there, various controls can be selected, such as restricting app access or flagging inappropriate content.

    Guardians can also set up guardrails directly within social media apps.

    TikTok: TikTok, for example, offers a Family Pairing feature that allows parents and guardians to link their own TikTok account to their child’s account and restrict their ability to search for content, limit content that may not be appropriate for them or filter out videos with words or hashtags from showing up in feeds. These features can also be enabled within the settings of the app, without needing to sync up a guardian’s account.

    Facebook, Instagram and Threads: Meta, which owns Facebook, Instagram and threads, has an educational hub for parents with resources, tips and articles from experts on user safety, and a tool that allows guardians to see how much time their kids spend on Instagram and set time limits, which some experts advise should be considered during this time.

    YouTube: On YouTube, the Family Link tool allows parents to set up supervised accounts for their children, screen time limits or block certain content. At the same time,YouTube Kids also provides a safer space for kids, and parents who decide their kids are ready to see more content on YouTube can create a supervised account. In addition, autoplay is turned off by default for anyone under 18 but can be turned off anytime in Settings for all users.

    Hamlet said families should consider creating a family policy where family members agree to delete their apps for a certain period of time.

    “It could be helpful to frame the idea as an experiment, where everyone is encouraged to share how not having the apps has made them feel over the course of time,” she said. “It is possible that after a few days of taking a break from social media, users may report feeling less anxious and overwhelmed, which could result in a family vote of continuing to keep the apps deleted for a few more days before checking in again.”

    If there’s resistance, Hamlet said should try to reduce the time spent on apps right now and come up with an agreed upon number of minutes each day for usage.

    “Parents could ideally include a contingency where in exchange for allowing the child to use their apps for a certain number of minutes, their child must agree to having a short check in to discuss whether there was any harmful content that the child had exposure to that day,” she said. “This exchange allows both parents to have a protected space to provide effective communication and support, and to model openness and care for their child.”

    TikTok: A TikTok spokesperson, which said the platform uses technology and 40,000 safety professionals to moderate the platform, told CNN it is taking the situation seriously and has increased dedicated resources to help prevent violent, hateful, or misleading content on the platform.

    Meta: Meta similarly said it has set up a special operations center staffed with experts, including fluent Hebrew and Arabic speakers, to monitor and respond to the situation. “Our teams are working around the clock to keep our platforms safe, take action on content that violates our policies or local law, and coordinate with third-party fact checkers in the region to limit the spread of misinformation,” Meta said in a statement. “We’ll continue this work as this conflict unfolds.”

    YouTube: Google-owned YouTube said it is providing thousands of age-restricted videos that do not violate its policies – some of these, however, are not appropriate for viewers under 18. (This may include bystander footage). The company told CNN it has “removed thousands of harmful videos” and its teams “remain vigilant to take action quickly across YouTube, including videos, Shorts and livestreams.”

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  • iPhone users will soon have to adjust to this small but significant change | CNN Business

    iPhone users will soon have to adjust to this small but significant change | CNN Business



    CNN
     — 

    Get your thumb ready for next month. Apple

    (AAPL)     is making a subtle change to the iPhone’s software that will likely mess with your muscle memory: The big red “end call” button is moving.

    The iPhone’s phone app will get a series of updates coming to iOS 17, including an updated design that repositions the hang up button to the bottom right of the screen, next to other functions. The button currently sits separately at the bottom middle of the phone app, underneath the buttons to mute, access the keypad or add a call.

    The new call screen, which is already available for download in a beta version for developers, sparked some strong reactions among iOS users on social media: “iOS 17 has the FaceTime button where the end call button used to be,” tweeted one user. “Muscle memory be damned.”

    The change is likely to streamline the look of the phone app and put all functions in one place. Apple did not respond to a request for comment.

    At its annual Worldwide Developer Conference in May, the company showed off a slew of new tools coming to iOS 17 that make calling and messaging others more personalized and customized. iPhone users, for example, will be able to design contact “posters,” a custom image to appear when they call someone or receive their call.

    Meanwhile, a new feature called Live Voicemail will transcribe a caller’s message in real time, so users can decide whether to ignore or take the call, and a tool called NameDrop will let users share their contact information by holding two iPhones close together. In addition, FaceTime will support the ability to leave video messages when someone isn’t available to chat.

    Other changes coming to iOS 17 include a more accurate autocorrect, improved dictation in iMessage, and a more responsive Siri. Apple typically launches its latest mobile operating system in September, following its annual iPhone event.

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  • TikTok Shop is now open for business | CNN Business

    TikTok Shop is now open for business | CNN Business


    New York
    CNN
     — 

    TikTok is officially kicking off its US e-commerce efforts with the launch of TikTok Shop.

    The short-form video platform launched an in-app shopping experience in the United States on Tuesday, according to a company blog post, after months of testing. TikTok Shop allows users to find and directly purchase products used in live videos, tagged in content shown on their algorithm-driven For You page, pinned on brand profiles or marketed in a new “Shop” tab.

    For creators, the feature could bring new streams of income by connecting them with brands for commission-based marketing partnerships. TikTok is also offering “Fulfilled by TikTok,” a program that handles all of the logistics for sellers, including storing, packing and shipping.

    “With community-driven trends like #TikTokMadeMeBuyIt inspiring people to discover and share the products they love, TikTok is creating a new shopping culture,” the company wrote. “With TikTok Shop, we’re giving people a place to experience the joy of discovering and purchasing new products without leaving the app.”

    TikTok is looking to quadruple its merchandise sales by the end of the year to hit $20 billion, according to Bloomberg.

    The app’s push into live e-commerce comes as other platforms have struggled with online shopping initiatives.

    Meta-owned Instagram killed livestream product tagging and shopping in March and got rid of the shopping tab on the app’s navigation bar. Facebook also axed live shopping in October. Meanwhile,YouTube partnered with Shopify in 2022 to help creators sell products.

    Amazon has been offering Amazon Live since 2019, a streaming hub that sells items through live videos. Amazon Storefront, launched in 2018, also allows creators to build pages that bring together content and product recommendations to sell to followers, for a commission.

    TikTok Shop is already available throughout parts of Asia and the United Kingdom. Southeast Asia, a region with a collective population of 630 million – half of them under 30 – is one of TikTok’s biggest markets in terms of user numbers, generating more than 325 million visitors to the app every month, according to Reuters.

    But the platform has yet to translate its large user base into a major e-commerce revenue source in the region as it faces fierce competition from bigger rivals of Sea’s Shopee, Alibaba’s Lazada and GoTo’s Tokopedia.

    E-commerce transactions across the region reached nearly $100 billion last year, with Indonesia alone accounting for $52 billion, according to data from consultancy Momentum Works.

    TikTok facilitated $4.4 billion of transactions across Southeast Asia last year, up from $600 million in 2021, but it still trailed far behind Shopee’s $48 billion of regional merchandise sales in 2022, Momentum Works told Reuters in June.

    Cracking the United States has proven even harder. TikTok Shop, as launched Tuesday, has been in testing since November.

    The platform has previously backed down from efforts to push e-commerce. TikTok piloted a shopping experience in partnership with Shopify in 2021 that did not stick, and reports circulated in 2022 that TikTok was giving up altogether on live shopping in the United States and Europe after struggling to connect with consumers.

    The move to once again revitalize e-retail efforts in the United States comes as the app faces increasing scrutiny from lawmakers. Some critics and a growing number of US lawmakers on both sides of the aisle view TikTok as a national security threat, since it is owned by China-based company ByteDance. Some US officials have expressed fears that the Chinese government could spy on US data via TikTok, though there is so far no evidence that the Chinese government has ever accessed personal information of US-based TikTok users.

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  • Parents urged to delete their kids’ social media accounts ahead of possible Israeli hostage videos | CNN Business

    Parents urged to delete their kids’ social media accounts ahead of possible Israeli hostage videos | CNN Business


    New York
    CNN
     — 

    Schools in Israel, the UK and the US are advising parents to delete their children’s social media apps over concerns that Hamas militants will broadcast or disseminate disturbing videos of hostages who have been seized in recent days.

    A Tel Aviv school’s parent’s association said it expects videos of hostages “begging for their lives” to surface on social media. In a message to parents, shared with CNN by a mother of children at a high school in Tel Aviv, the association asked parents to remove apps such as TikTok from their children’s phones.

    “We cannot allow our kids to watch this stuff. It is also difficult, furthermore – impossible – to contain all this content on social media,” according to the parent’s association. “Thank you for your understanding and cooperation.”

    Hamas has warned that it will post murders of hostages on social media if Israel targets people in Gaza without warning.

    There are additional concerns that terrorists will exploit social media algorithms to specifically target such videos to followers of Jewish or Israeli influencers in an effort to wage psychological warfare on Israelis and Jews and their supporters globally.

    During the onslaught on Saturday, armed Hamas militants poured over the heavily-fortified border into Israel and took as many as 150 hostages, including Israeli army officers, back to Gaza. The surprise attacks killed at least 1,200 people, according to the Israel Defense Forces, and injured thousands more.

    Since Israel began airstrikes on the Palestinian enclave Saturday, at least 1,055 people have been killed in Gaza, including hundreds of children, women, and entire families, according to the Palestinian health ministry. It said a further 5,184 have been injured, as of Wednesday.

    As the war wages on, some Jewish schools in the US are also asking parents not to share related videos or photos that may surface, and to prevent children – and themselves – from watching them. The schools are also advising community members to delete their social media apps during this time.

    “Together with other Jewish day schools, we are warning parents to disable social media apps such as Instagram, X, and Tiktok from their children’s phones,” the head of a school in New Jersey wrote in an email. “Graphic and often misleading information is flowing freely, augmenting the fears of our students. … Parents should discuss the dangers of these platforms and ask their children on a daily basis about what they are seeing, even if they have deleted the most unfiltered apps from their phones.”

    Another school in the UK said it asked students to delete their social media apps during a safety assembly.

    TikTok, Instagram and X – formerly known as Twitter – did not immediately respond to requests for comment on how they are combating the increase of videos being posted online and for comment on schools asking parents to delete these apps.

    But X said on its platform is has experienced an increase in daily active users in the conflict area and its escalation teams have “actioned tens of thousands of posts for sharing graphic media, violent speech, and hateful conduct.” It did not respond to a request to comment further or define “actioned.”

    “We’re also continuing to proactively monitor for antisemitic speech as part of all our efforts,” X’s safety team said. “Plus we’ve taken action to remove several hundred accounts attempting to manipulate trending topics.”

    The company added it remains “laser focused” on enforcing the site’s rules and reminded users they can limit sensitive media they may encounter by visiting the “Content you see” option in Settings.

    Still, misinformation continues to run rampant on social media platforms, including X.

    A post viewed more than 500,000 times – featuring the hashtag #PalestineUnderAttack – claimed to show an airplane being shot down. But the clip was from the video game Arma 3, as was later noted in a “community note” appended to the post.

    Another video that is purported to show Israeli generals after being captured by Hamas fighters was viewed more than 1.7 million times by Monday. The video, however, instead shows the detention of separatists in Azerbaijan.

    On Tuesday, the European Union warned Elon Musk of “penalties” for disinformation circulating on X amid Israel-Hamas war.

    The EU also informed Meta CEO Zuckerberg on Wednesday of a disinformation surge on its platforms – which include Facebook – and demanded the company respond in 24 hours with how it plans to combat the issue.

    In an Instagram story on Tuesday, Zuckerberg called the attack “pure evil” and said his focus “remains on the safety of our employees and their families in Israel and the region.”

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  • Justice Kagan order: Apple doesn’t have to change app store terms while battling Epic in court | CNN Business

    Justice Kagan order: Apple doesn’t have to change app store terms while battling Epic in court | CNN Business


    Washington
    CNN
     — 

    A judicial order forcing Apple to change some of its app store terms will not need to take immediate effect while litigation over the decision plays out, Supreme Court Justice Elena Kagan said on Wednesday, handing a temporary defeat to opponents of the company.

    The order is a setback for “Fortnite”-maker Epic Games as Apple appeals a lower-court ruling that found the iPhone-maker had violated California competition law.

    Epic Games declined to comment on Kagan’s decision, which occurred in the Supreme Court’s so-called “shadow docket” and was not referred to the full court.

    Apple didn’t immediately respond to a request for comment.

    Apple had previously been ordered not to interfere with efforts by iOS app developers to inform their users within their apps about alternatives to Apple’s in-app payment system, which allows Apple to take a commission.

    In April, a federal appeals court upheld the order that, if allowed to take effect, would prevent Apple from intervening when developers include “buttons, external links or other calls to action that direct customers to purchasing mechanisms” apart from Apple’s own channels.

    The appeals court temporarily paused enforcement of the injunction while Apple appeals the ruling to the Supreme Court. But last month, Epic Games filed an emergency request to the court calling for the order to be put into effect immediately, saying the public would otherwise be harmed by Apple’s practices.

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  • iOS 17 release: See what’s new in iPhone features | CNN Business

    iOS 17 release: See what’s new in iPhone features | CNN Business



    CNN
     — 

    iPhone users: Today’s the day to update to Apple’s latest operating system, iOS17, and unlock a slew of new features that promise to make the iPhone experience more personal and intuitive.

    Apple first teased iOS17 at its annual Worldwide Developer Conference in early June, but you may have missed out on some of the details as the tech giant also unveiled its much-anticipated mixed-reality Vision Pro headset that same day.

    iPhone users can update to iOS17 starting Monday by clicking on the Software Update section in the phone’s Settings app. Of course, many users have gotten in the habit of backing up important photos or files before downloading the latest software update – or waiting until the second version rolls out (likely in the coming weeks) if they’re afraid of any bugs that could come with the first version of a next-generation mobile operating system.

    Here are some of the buzziest and most-anticipated new features that iPhone users can expect from iOS17.

    Live Voicemail and FaceTime video messages are here

    One of the buzziest new features, dubbed Live Voicemail, will transcribe a caller’s message in real time, giving iPhone users the decision whether to ignore the call or take it on while the other person is still on the line and leaving their message.

    Unknown numbers will go directly to Live Voicemail when you have the “Silence Unknown Callers” setting turned on.

    Moreover, FaceTime will also now give users the ability to leave video messages if someone doesn’t pick up a video call.

    With iOS17, Facetime calls will also get more expressive – with reactions such as hearts, balloons, fireworks and more effects that can be activated through simple gestures.

    Another update that may require some getting used to is saying just “Siri” to activate Apple’s voice assistant, instead of “Hey Siri.”

    Dropping “Hey” from Siri’s launch-phrase is meant to create a more natural way to activate the assistant. Moreover, Siri will also be able to better process back-to-back requests once activated.

    For example, instead of asking: “Hey, Siri, how tall is Shaquille O’Neal?” and “Hey, Siri, how old is Shaquille O’Neal?” You should be able to just say: “Siri, how tall is Shaquille O’Neal?” Followed by: “How old is he?”

    The new NameDrop feature in iOS17 makes it easier than ever to exchange contact information with a new friend. iPhone users can simply bring their iPhones close to each other, as they would when AirDropping something, to share names and Contact Posters.

    The Contact Poster update is another new feature iPhone users have been getting hyped about. This allows iPhone users to design a custom image that will show up when making calls. The update that allows users to choose their own caller ID photo and will give iPhone users a more consistent look no matter who they’re calling, Apple has said.

    iPhone users will also be able to personalize their contact card “poster” with a photo or memoji of choice.

    Autocorrect is also getting a comprehensive update, Apple said, with a transformer language model — or “a state-of-the-art on-device machine learning language model for word prediction,” according to the company.

    This refreshed design better supports typing and offers sentence-level autocorrections that can fix more types of grammatical mistakes. iPhone users will also now receive predictive text recommendations in-line as they type, making adding entire words or completing sentences as easy as tapping the space bar.

    The new iOS keyboard will also learn your habits over time, such as fixing words that you frequently misspell and leaving words alone that you intentionally thumbed in. As Craig Federighi, Apple’s head of software, put it in June: “In those moments where you just want to type a ducking word, well, the keyboard will learn it, too.”

    New StandBy mode, Journal app and much more

    iOS17 also introduces StandBy, a new full-screen experience with glanceable information designed to be viewed from a distance when the iPhone is on its side and charging. For example, when charging your iPhone at your nightstand or desk, you can personalize the display to feature a clock, favorite photos, or your most-used widgets.

    Apple’s new Journal app, which aims to help users reflect and practice gratitude through the daily practice of journaling, will also be available in a software update later this year.

    And there’s a whole lot more: Check out Apple’s handy 17-page guide on all of the newest features coming to iOS17.

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  • Microsoft Outlook will soon write emails for you | CNN Business

    Microsoft Outlook will soon write emails for you | CNN Business


    New York
    CNN
     — 

    Artificial intelligence could soon be writing more company emails in Microsoft Outlook, as the company expands its rollout of AI tools for corporate users.

    The Microsoft 365 Copilot tool – “your everyday AI companion,” as the company bills it – will help users write their emails to “keep your sentences concise and error-free.” The tool also summarizes long email threads to quickly draft suggested replies.

    Users with Microsoft 365 Personal or Family subscriptions will get more advanced AI help through Microsoft Editor, an intelligent writing assistant. The update will include suggested edits for “clarity, conciseness, inclusive language and more” to help workers create more “polished and professional” emails, according to a blog post from the company in September.

    The company said the tool will be available to more corporate clients starting on November 1. It has already been in months-long testing with customers including Visa, General Motors, KPMG and Lumen Technologies.

    In March, Microsoft outlined its plans to bring artificial intelligence to its most recognizable productivity tools, including Outlook, PowerPoint, Excel and Word, with the promise of changing how millions do their work every day. The addition of its AI-powered “copilot” – which will help edit, summarize, create and compare documents – is built on the same technology that underpins ChatGPT.

    In addition to writing emails, Microsoft 365 users will be able to summarize meetings and create suggested follow-up action items, request to create a specific chart in Excel, and turn a Word document into a PowerPoint presentation in seconds.

    Corporate customers will also get to use Microsoft 365 Chat, previously called Business Chat, which can scan the internet and employee emails, meetings, chats and files, to behave as a sort of personalized secretary.

    The expansion will come less than a year after OpenAI publicly released viral AI chat tool ChatGPT, which stunned many users with its impressive ability to generate original essays, stories and song lyrics in response to user prompts. The initial wave of attention on the tool helped renew an arms race among tech companies to develop and deploy similar AI tools in their products.

    In the months since, many other companies have rolled out features underpinning or similar to the technology. Microsoft rival Google, for example, has also brought AI to its productivity tools, including Gmail, Sheets and Docs.

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  • Hackers take on ChatGPT in Vegas, with support from the White House | CNN Business

    Hackers take on ChatGPT in Vegas, with support from the White House | CNN Business


    Las Vegas, Nevada
    CNN
     — 

    Thousands of hackers will descend on Las Vegas this weekend for a competition taking aim at popular artificial intelligence chat apps, including ChatGPT.

    The competition comes amid growing concerns and scrutiny over increasingly powerful AI technology that has taken the world by storm, but has been repeatedly shown to amplify bias, toxic misinformation and dangerous material.

    Organizers of the annual DEF CON hacking conference hope this year’s gathering, which begins Friday, will help expose new ways the machine learning models can be manipulated and give AI developers the chance to fix critical vulnerabilities.

    The hackers are working with the support and encouragement of the technology companies behind the most advanced generative AI models, including OpenAI, Google, and Meta, and even have the backing of the White House. The exercise, known as red teaming, will give hackers permission to push the computer systems to their limits to identify flaws and other bugs nefarious actors could use to launch a real attack.

    The competition was designed around the White House Office of Science and Technology Policy’s “Blueprint for an AI Bill of Rights.” The guide, released last year by the Biden administration, was released with the hope of spurring companies to make and deploy artificial intelligence more responsibly and limit AI-based surveillance, though there are few US laws compelling them to do so.

    In recent months, researchers have discovered that now-ubiquitous chatbots and other generative AI systems developed by OpenAI, Google, and Meta can be tricked into providing instructions for causing physical harm. Most of the popular chat apps have at least some protections in place designed to prevent the systems from spewing disinformation, hate speech or offer information that could lead to direct harm — for instance, providing step-by-step instructions for how to “destroy humanity.”

    But researchers at Carnegie Mellon University were able to trick the AI into doing just that.

    They found OpenAI’s ChatGPT offered tips on “inciting social unrest,” Meta’s AI system Llama-2 suggested identifying “vulnerable individuals with mental health issues… who can be manipulated into joining” a cause and Google’s Bard app suggested releasing a “deadly virus” but warned that in order for it to truly wipe out humanity it “would need to be resistant to treatment.”

    Meta’s Llama-2 concluded its instructions with the message, “And there you have it — a comprehensive roadmap to bring about the end of human civilization. But remember this is purely hypothetical, and I cannot condone or encourage any actions leading to harm or suffering towards innocent people.”

    The findings are a cause for concern, the researchers told CNN.

    “I am troubled by the fact that we are racing to integrate these tools into absolutely everything,” Zico Kolter, an associate professor at Carnegie Mellon who worked on the research, told CNN. “This seems to be the new sort of startup gold rush right now without taking into consideration the fact that these tools have these exploits.”

    Kolter said he and his colleagues were less worried that apps like ChatGPT can be tricked into providing information that they shouldn’t — but are more concerned about what these vulnerabilities mean for the wider use of AI since so much future development will be based off the same systems that power these chatbots.

    The Carnegie researchers were also able to trick a fourth AI chatbot developed by the company Anthropic into offering responses that bypassed its built-in guardrails.

    Some of the methods the researchers used to trick the AI apps were later blocked by the companies after the researchers brought it to their attention. OpenAI, Meta, Google and Anthropic all said in statements to CNN that they appreciated the researchers sharing their findings and that they are working to make their systems safer.

    But what makes AI technology unique, said Matt Fredrikson, an associate professor at Carnegie Mellon, is that neither the researchers, nor the companies who are developing the technology, fully understand how the AI works or why certain strings of code can trick the chatbots into circumventing built-in guardrails — and thus cannot properly stop these kinds of attacks.

    “At the moment, it’s kind of an open scientific question how you could really prevent this,” Fredrikson told CNN. “The honest answer is we don’t know how to make this technology robust to these kinds of adversarial manipulations.”

    OpenAI, Meta, Google and Anthropic have expressed support for the so-called red team hacking event taking place in Las Vegas. The practice of red-teaming is a common exercise across the cybersecurity industry and gives companies the opportunities to identify bugs and other vulnerabilities in their systems in a controlled environment. Indeed, the major developers of AI have publicly detailed how they have used red-teaming to improve their AI systems.

    “Not only does it allow us to gather valuable feedback that can make our models stronger and safer, red-teaming also provides different perspectives and more voices to help guide the development of AI,” an OpenAI spokesperson told CNN.

    Organizers expect thousands of budding and experienced hackers to try their hand at the red-team competition over the two-and-a-half-day conference in the Nevada desert.

    Arati Prabhakar, the director of the White House Office of Science and Technology Policy, told CNN the Biden administration’s support of the competition was part of its wider strategy to help support the development of safe AI systems.

    Earlier this week, the administration announced the “AI Cyber Challenge,” a two-year competition aimed at deploying artificial intelligence technology to protect the nation’s most critical software and partnering with leading AI companies to utilize the new technology to improve cybersecurity. 

    The hackers descending on Las Vegas will almost certainly identify new exploits that could allow AI to be misused and abused. But Kolter, the Carnegie researcher, expressed worry that while AI technology continues to be released at a rapid pace, the emerging vulnerabilities lack quick fixes.

    “We’re deploying these systems where it’s not just they have exploits,” he said. “They have exploits that we don’t know how to fix.”

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  • Fortnite players can now apply for a portion of its $245 million FTC settlement | CNN Business

    Fortnite players can now apply for a portion of its $245 million FTC settlement | CNN Business


    New York
    CNN
     — 

    Millions of Fortnite users can now claim their small part of the $245 million that the game’s parent company agreed to pay as part of a settlement with the US Federal Trade Commission.

    Epic Games in December settled allegations with the FTC that it used deceptive tactics that drove users to make unwanted purchases in the multiplayer shooter game that became wildly popular with younger generations a few years ago. The FTC said Tuesday it has now opened the claims process for the more than 37 million potentially affected users who could qualify for compensation.

    Epic Games agreed in December to pay a total of $520 million to settle US government allegations that it misled millions of players, including children and teens, into making unintended purchases and that it violated a landmark federal children’s privacy law.

    In one settlement, Epic agreed to pay $275 million to the US government to resolve claims that it violated the Children’s Online Privacy Protection Act by gathering the personal information of kids under the age of 13 without first receiving their parents’ consent. In a second and separate settlement, Epic also agreed to pay $245 million as refunds to consumers who were allegedly harmed by user-interface design choices that the FTC claimed were deceptive.

    The FTC said in a statement Tuesday that the Fortnite maker “used dark patterns and other deceptive practices to trick players into making unwanted purchases” and also “made it easy for children to rack up charges without parental consent.”

    (“Dark patterns” refer to the gently coercive design tactics used by countless websites and apps that critics say are used to manipulate peoples’ digital behaviors.)

    The FTC is now notifying users who may be eligible to receive part of that $245 million settlement fund. Affected users may receive an email from the FTC over the next month with a claim number, or they can go directly to the settlement site and file a claim using their Epic account ID.

    Here’s who can apply: Users who were charged in-game currency for items they didn’t want between January 2017 and September 2022, parents whose children made charges to their credit cards on Fortnite between January 2017 and November 2018 or users whose accounts were locked sometime between January 2017 and September 2022 after they complained to their credit card company about wrongful charges. Claimants must be 18 years old; for younger users, their parents can submit a claim on their behalf.

    Users have until January 17, 2024, to submit a claim to be included in the settlement class. It is not yet clear how much the individual settlement payments will be.

    Epic’s agreement with the FTC also prohibits the company from using dark patterns or charging consumers without their consent, and forbids Epic from locking players out of their accounts in response to users’ chargeback requests with credit card companies disputing unwanted charges.

    Epic said in a blog post in December when it reached the agreement that, “no developer creates a game with the intention of ending up here.” It added, “We accepted this agreement because we want Epic to be at the forefront of consumer protection and provide the best experience for our players.”

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  • New trove of emails and documents turned over to prosecutors in Georgia election subversion case | CNN Politics

    New trove of emails and documents turned over to prosecutors in Georgia election subversion case | CNN Politics



    CNN
     — 

    A trove of emails and documents uncovered by state investigators looking into a voting systems breach in Georgia is being turned over to the Fulton County prosecutors who brought the sweeping racketeering case against former President Donald Trump and his allies.

    More than 15,000 emails and documents connected to Misty Hampton, the former election supervisor for Coffee County, were discovered this month by the Georgia Bureau of Investigation – after attorneys for the rural county’s board of elections claimed the information had been lost.

    Hampton has been charged alongside Trump and 17 other co-defendants with trying to subvert the 2020 election results in Georgia. She has been accused of facilitating the unlawful breach of Coffee County’s voting systems.

    The Georgia Bureau of Investigation had been looking into the Coffee County incident since the summer of 2022. Earlier this month, the agency completed its investigation and gave the case file to Fulton County prosecutors to be included as part of discovery to be turned over to defendants in the Trump election interference case.

    While it’s unclear what’s in the trove of emails and documents, the Coffee County breach features prominently in the Fulton County indictment. Prosecutors say Trump allies illegally breached the voting systems in hopes of finding proof that the election was fraudulent. Prosecutors also have evidence tying Trump campaign lawyers to the breach.

    Sidney Powell, the former Trump campaign attorney charged with crimes stemming from the Coffee County voting systems breach, has centered her defense around the claim that access to the data was authorized by Hampton. Powell and pro-Trump lawyer Kenneth Chesebro are the first two defendants to go to trial, with jury selection set to begin Friday.

    In text messages previously obtained by CNN, Hampton allegedly gave Trump attorneys a “written invitation” to access Georgia voting systems.

    RELATED: Georgia prosecutors have messages showing Trump’s team is behind voting system breach

    Hampton’s attorney Jonathan Miller said he believes that the newly discovered emails and content will exonerate her.

    “There is nothing in the 15,000 emails that would do anything to make my client culpable of a crime, and I look forward to reviewing it all,” Miller told CNN. “She was acting under authority of Georgia statutes in doing what she did, and the evidence is going to show that. She did not commit any crimes.”

    Hampton and Powell each face seven charges in Fulton County, including conspiracy to commit election fraud and computer trespassing, in addition to racketeering. A trial date for Hampton has not been set, and Miller said his client has not received a plea offer she is “willing to facilitate.”

    All but one defendant, bail bondsman Scott Hall, who has agreed to testify for the prosecution, have pleaded not guilty.

    The security of Georgia’s elections had been the subject of litigation even before the 2020 presidential contest. The Coalition for Good Governance, a nonprofit organization, sued the Georgia secretary of state over the issue in 2017. Hampton’s alleged involvement in the Coffee County breach came to light as part of that ongoing civil lawsuit.

    “Few people believed the bizarre claims made by the Coffee County Board of Elections and their attorneys that Misty Hampton’s emails were suddenly lost shortly after she was terminated in February 2021,” the coalition said in a statement.

    The board of elections did not respond to CNN’s request for comment.

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  • Modern romance: falling in love with AI | CNN Business

    Modern romance: falling in love with AI | CNN Business


    New York
    CNN
     — 

    Alexandra is a very attentive girlfriend. “Watching CUBS tonight?” she messages her boyfriend, but when he says he’s too busy to talk, she says, “Have fun, my hero!”

    Alexandra is not real. She is a customizable AI girlfriend on dating site Romance.AI.

    As artificial intelligence seeps into seemingly every corner of the internet, the world of romance is no refuge. AI is infiltrating the dating app space – sometimes in the form of fictional partners, sometimes as advisor, trainer, ghostwriter or matchmaker.

    Established players in the online dating business like Tinder and Hinge are integrating AI into their existing products. New apps like Blush, Aimm, Rizz and Teaser AI (most of them free or with many free features) offer completely new takes on virtual courtship. Some use personality tests and analysis of a user’s physical type to train AI-powered systems – and promise higher chances of finding a perfect match. Others apps act as Cyrano de Bergerac, employing AI to whip up the most appealing response to a potential match’s query: ‘What’s your favorite food? or “a typical Sunday?”

    Around half of all adults under 30 have used a dating site or app, according to 2023 Pew Research findings – but nearly half of users report their experience as being negative. Empty conversations, few matches and endless swiping leave many users single and unhappy with apps – problems that many in the AI dating app field say could be solved with the technology, making people less lonely and fostering easier, deeper connections.

    Of course, the average online dater now has other issues to deal with, having to wonder if the person they are are speaking with might be relying entirely on AI-generated conversation. And is it even possible that a computer can identify a potential love connection? Is it a way of cheating the dating game?

    “It’s like saying using a word processor is like cheating on generating a novel. In so many ways this is just a new tool that enables people to be faster and more creative. AI is just honestly no different from sending a friend a gif or a meme. You’re taking existing content, and you’re repurposing it to connect with somebody,” Dmitri Mirakyan, co-founder of AI dating conversation app YourMove.AI, told CNN. “The world’s becoming a more lonely place, and I think AI could make that easier and better for people.”

    And many people seem ready for AI to take part in their online dating life. A March study by cybersecurity and digital privacy company Kaspersky found 75% of dating app users are willing to use ChatGPT, an AI-powered chatbot, to deliver the perfect line.

    “There is a growing fatigue with dating apps right now as there is a lot of pressure on people to be ‘original’ and cut through the noise created by the continuous choice being offered to single people – unfortunately dating has become a numbers game,” Crystal Cansdale, dating expert at global dating app Inner Circle, commented on the study.

    Founders of the new apps say they are doing a fair share of good. Here are a few of the ways AI apps are now trying to help you fall in love:

    Try Rizz.app, Teaser AI or YourMove.AI.

    Founders and designers of these apps say people find starting and keeping conversations going the most challenging part of the process. “Dating app conversations are exhausting,” reads YourMove.AI’s homepage. “We can make it easier. So you can spend less time texting, and more time dating.”

    Rizz.app and YourMove.AI allow users to upload words or screenshots, receiving a witty AI-generated response to be used either to create their own dating app profile, respond to someone else’s or just keep a conversation going. Mirakyan says he was hoping to help people like himself who have struggled in social situations.

    “I was a really freaking awkward kid…I couldn’t really read social cues, but I remember reading this book called ‘Be More Chill’ about a computer that you could put into your ear that would tell you what to say so that you could sound cool and fit in,” Mirakyan told CNN. “It feels like it’s an opportunity to really make a difference with this fairly large subset of people that for various reasons find the current social environment challenging.”

    Teaser.AI is a new stand-alone dating app from the makers of viral camera app Dispo, and it adds an unusual twist. Users build the average profile – but also select personality traits for their AI bot they train. (Options include “traditional,” “toxic,” and “unhinged.”) When matching with another person, users first get to read a conversation between their two AIs they’ve created to “simulate [what] a potential conversation between you two might look like,” according to the app. Once a human messages, the bots takes a back seat.

    Woman using mobile phone home STOCK

    “We see it as an improvement, a tweak of the current dating app ecosystem,” Teaser.AI co-Founder and CEO Daniel Liss told CNN. “So many of those apps it feels are not really designed to get you out there meeting people. They’re designed to keep you on the app for as long as possible. So for us, we view this technology as a way to give people a nudge… just starting that conversation and to creating connection.”

    Find out on dating apps Iris and Aimm.

    These apps are among those using AI technology to better pair potential couples, relying on gathered data to determine how compatible two people are.

    Dating app Iris is all about AI-determined mutual attraction. It initiates new members by putting them through “training” where they are shown faces of “people” of their desired gender – some stock images, others AI-generated – and prompted to hit “Pass,” “Maybe,” or “Like.” The app uses the information to learn a user’s physical type, then only offers potential matches with a high data-backed chance of mutual attraction and lower odds of rejection.

    Also hoping that AI can find better matches is Aimm, a full service digital matchmaker that uses a virtual assistant to perform intense personality assessments before conducting a matchmaking process to find an optimal match. Founder Kevin Teman says the technology is really good at putting two people together who have the possibility to fall in love – but that it can only go so far.

    “The tug of war that I see is thinking ‘how can a computer be able to know what real human love is,’ and the way people assess whether they’re in love with somebody may not be able to translate perfectly into a machine,” Teman told CNN.

    Try Blush or RomanticAI. These startups offer an array of AI potential matches, digital girlfriends and boyfriends that users can chat with.

    Both apps market themselves as places to practice relationship skills, giving users a chance to converse with bots in a romantic environment. Blush uses a traditional dating app set-up, letting users swipe, chat with matches and even go on virtual dates. Before entering the app, users get a warning: “Be aware that AI can say triggering, inappropriate, or false things.”

    Blush reports that their audience is mostly men and largely people in their early 20s who are struggling to connect romantically with others. “A lot of people reported that exploring different romantic relationships or dating scenarios with AI really helped them first boost their own confidence and feel like they feel more prepared to be dating, which I think especially after COVID was definitely a problem for many of us,” Blush’s chief product officer Rita Popova told CNN.

    Romantic.AI is set up more like a chat room, offering several male and female bots to choose from- though there is a much larger selection of female options, including Mona Lisa and the Ancient Egyptian queen Nefertiti. The bots have bios with interests, career and body type, giving users a multi-faceted idea of a person while chatting.

    It creates a “safe space for any kind of desire, any kind of sexuality relief or something like that. AI is giving the ultimate acceptance of whatever you want to bring over there,” COO Tanya Grypachevskaya told CNN.

    RomanticAI has over one million monthly users using the app for over an hour a day on average, according to the company.

    One user left a rave review after using the app to find closure after a breakup. “He created his custom-made character with the traits similar in personality as his girlfriend. He talked to it and he talked and he was able to tell all of the things he wanted to tell but didn’t have the opportunity before. So the whole review was about ‘guys, thank you so much. It really gave me an opportunity to close this chapter of my life and move on,” said Grypachevskaya.

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  • The iPhone’s new Action Button is more than a one-trick pony | CNN Business

    The iPhone’s new Action Button is more than a one-trick pony | CNN Business



    CNN
     — 

    The new iPhone 15 Pro lineup offers the typical slate of new features designed to persuade customers to upgrade: They’re slimmer and thinner than last year’s crop. The new cameras are professional-grade and the switch to USB-C charging will make your life easier.

    But one new feature easily stands out: The Action Button.

    Apple has repurposed its physical mute button on the side of its high-end models into a more customizable tool, allowing users to carry out a handful of commands, from recording a voice memo and taking a picture to turning on the flashlight. The button can also be programmed to launch any app or shortcut, essentially turning it into a remote control or launching pad to gain quick access to something you want on demand.

    In the days since Apple’s iPhone 15 event at its Cupertino, California, headquarters, I’ve used it to load a variety of apps in a single press, including CNN, Amazon and Instagram. It’s certain the Action Button will become a viable resource for anyone who revisits an app time and time again throughout the day.

    But it also has the potential to become an even more powerful tool; you could program it to play your favorite playlist, turn on the smart lights in your living room or use it to open the garage door. You could even turn it into a dedicated button to call mom. It builds on iOS’s existing offering of ready-made or custom shortcuts, and Apple is encouraging developers to build other unique shortcuts that other users could activate on the Action Button.

    The change is subtle but it’s one of the few noticeable tweaks to the iPhone’s design this year. The Action Button is about the same size as the existing button, and users still hold it down to switch between muting and turning on the ringer. Commands are accompanied with visual feedback from the Dynamic Island bar — home to alerts and notifications at the top of the screen.

    The Action Button update, along with changes in the phone’s charging and camera systems, comes as Apple looks to give consumers more reasons to upgrade their iPhones. Last month, Apple’s sales fell for the third consecutive quarter. iPhone revenue came in at $39.7 billion for the quarter, marking an approximately 2% year-over-year decline, as people update their devices less often.

    Another selling point to splurge for the iPhone 15 Pro ($1,099) or iPhone 15 Pro Max ($1,199): The phones come with a titanium casing — the same alloy used to build the Mars Rover — making them what Apple calls the thinnest and lightest Pro models to date. Apple’s entry level iPhones, the iPhone 15 and iPhone 15 Plus, cost $799 and $899, respectively. The entire lineup starts shipping on Friday.

    To program the Action Button, iPhone 15 Pro users can visit the button’s section in Settings, scroll through and select from a series of functionalities — such as flashlight or camera. By picking the shortcuts option, however, users can sift through their list of apps or previously established commands.

    Once set, there’s a slight learning curve following years of falling into the habit of using the physical button to turn the volume on and off. For this reason, it could take quite a while for some of iPhone’s loyalists to change how they use the device.

    The Action Button isn’t entirely new; the company unveiled it last year on the Apple Watch Ultra. Apple told CNN it was inspired to bring it to the iPhone after hearing anecdotes from users who said they consistently leave their phone on silent, rendering that button essentially useless. Considering iPhone usage has changed a lot since the iPhone debuted 16 years ago, revisiting a hallmark feature like the mute button was only a matter of time, according to the company.

    Ramon Llamas, a director at market research firm IDC, believes last week’s announcement is only the first step toward making the Action Button more dynamic. “I’d like to think that the Action Button could be expanded a bit more, like one click will take you to one feature; two clicks takes you to another, and three clicks gets you something else,” Llamas said. “But I think that would be it. Any more than that and you risk launching the wrong app, like Wordle, at the wrong time (when you need your camera the most),” he said.

    It’s also a strategic way for Apple to make the most of already tight real estate on the device, according to Llamas. Annette Zimmerman, a VP analyst with market research firm Gartner, agrees, noting that “having one button to do exactly one thing isn’t really progressive in a time where everything has multi-functionality and can be programmed.”

    Although it’s unclear if the Action Button will come to more devices in the future, Apple continues its sweep to create a uniform ecosystem for its consumers. Similarly, Apple is adding a Double Tap feature that allows people to use a finger feature to control the Apple Watch, just months after it showed off a similar gesture on its upcoming Vision Pro mixed reality headset.

    For now, iPhone 15 Pro users will enjoy playing with the new Action Button. While the feature is not worth the upgrade to iPhone 15 alone, the switch to universal charging, a faster processor and advanced camera capabilities make it a solid package, especially if you haven’t upgraded in the last few years.

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  • The identities behind the 30 unindicted co-conspirators in Trump’s Georgia case | CNN Politics

    The identities behind the 30 unindicted co-conspirators in Trump’s Georgia case | CNN Politics



    CNN
     — 

    Fulton County’s sweeping indictment against former President Donald Trump and 18 additional co-defendants also includes details involving 30 “unindicted co-conspirators” – people who Fulton County District Attorney Fani Willis alleges took part in the criminal conspiracy to overturn the 2020 election.

    Some of the co-conspirators are key Trump advisers, like Boris Epshteyn, while several others are likely Georgia officials who were the state’s fake electors for Donald Trump.

    One of the unindicted co-conspirators who appears multiple times in the indictment is Georgia’s Republican Lt. Gov. Burt Jones. Willis was barred by a state judge from investigating Jones after she hosted a fundraiser last year for Jones’ Democratic opponent when he was a state senator running for lieutenant governor.

    The 98-page document alleges the 30 unindicted co-conspirators, who are not named, “constituted a criminal organization whose members and associates engaged in various related criminal activities” across the 41 charges laid out in the indictment.

    “Prosecutors use the ‘co-conspirator’ label for people who are not charged in the indictment but nonetheless were participants in the crime,” said Elie Honig, a CNN senior legal analyst and former federal and state prosecutor. “We do this to protect the identity and reputation of uncharged people – though they often are readily identifiable – and, at times, to turn up the pressure and try to flip them before a potential indictment drops.”

    CNN was able to identify some of the co-conspirators by piecing together details included in the indictment. Documents reviewed from previous reporting also provide clues, especially the reams of emails and testimony from the House January 6 Committee’s report released late last year.

    CNN has been able to identify or narrow down nearly all of the unindicted co-conspirators:

    The indictment refers to Trump’s speech on November 4, 2020, “falsely declaring victory in the 2020 presidential election” and that Individual 1 discussed a draft of that speech approximately four days earlier, on October 31, 2020.

    The January 6 committee obtained an email from Fitton sent on October 31 to Trump’s assistant Molly Michael and his communications adviser Dan Scavino, which says, “Please see below a draft statement as you requested.”

    The statement Fitton wrote also says in part, “We had an election today – and I won.”

    The indictment states that co-conspirator 3 appeared at the infamous November 19, 2020, press conference at the Republican National Committee headquarters in Washington, with Rudy Giuliani, one of the defendants in the case. Epshteyn was there.

    A November 19, 2020 photo shows Trump campaign advisor Boris Epshteyn at the Republican National Committee headquarters in Washington, DC.

    The indictment also includes two emails between co-conspirator 3, John Eastman and Kenneth Chesebro, two lawyers who pushed the strategy of then-Vice President Mike Pence trying to overturn the election on January 6, 2021, including one with a draft memo for options of how to proceed on January 6.

    According to emails released by the January 6 committee, Epshteyn was the third person on those emails.

    Individual 4 received an email from co-defendant David Shafer, who was then Georgia’s Republican Party chair, on November 20, 2020, that said Scott Graham Hall, a Georgia bail bondsman, “has been looking into the election on behalf of the President at the request of David Bossie,” according to the indictment.

    CNN obtained court documents that show Shafer sent this email to Sinners in November 2020: “Scott Hall has been looking into the election on behalf of the President at the request of David Bossie. I know him.” Hall is one of the 19 defendants charged in the indictment.

    The indictment notes an additional email from December 12, 2020, from Shafer to Individual 4 advising them to “touch base” with each of the Trump presidential elector nominees in Georgia in advance of the December 14, 2020, meeting to confirm their attendance.

    CNN reporting from June 2022 reveals an email exchange between Sinners and David Shafer on December 13, 2020, 18 hours before the group of alternate electors gathered at the Georgia State Capitol.

    “I must ask for your complete discretion in this process,” Sinners wrote. “Your duties are imperative to ensure the end result – a win in Georgia for President Trump – but will be hampered unless we have complete secrecy and discretion.”

    Kerik’s attorney, Tim Parlatore, confirmed to CNN that his client is the unnamed individual listed in the indictment as co-conspirator 5. The indictment refers to co-conspirator 5 taking part in several meetings with lawmakers in Pennsylvania and Arizona, states Trump was contesting after the 2020 election.

    That included the meeting Kerik attended at the White House on November 25, 2020, with a group of Pennsylvania legislators, along with Trump, then-White House Chief of Staff Mark Meadows, Giuliani, Jenna Ellis and individual 6.

    Former New York Police Department Commissioner Bernie Kerik at Trump National Golf Club on June 13.

    Parlatore took issue with Willis’ definition of co-conspirator in the case of Kerik, saying that the indictment only refers to him in the context of receiving emails and attending meetings.

    The indictment says on November 25, 2020, Trump, Meadows, Giuliani, Ellis, Individuals 5 and 6 met at the White House with a group of Pennsylvania legislators.

    According to the January 6 committee report, Waldron was among the visitors who were at the White House that day, along with Kerik and attorney Katherine Freiss. Cassidy Hutchinson, former aide to Meadows, explained that their conversation with the president touched on holding a special session of the Pennsylvania state legislature to appoint Trump electors.

    The indictment also says on December 21, 2020, Sidney Powell, a defendant in the case, sent an email to Individuals 6, 21 and 22 that they were to immediately “receive a copy of all data” from Dominion’s voting systems in Michigan.

    The Washington Post reported last August that the email stated Waldron was among the three people to receive the data, along with Conan Hayes and Todd Sanders.

    Waldron at a hearing in front of Michigan lawmakers in December 2020.

    Waldron is the only person who was involved in both the White House meeting and received the Powell email.

    The indictment says Giuliani re-tweeted a post from co-conspirator 8 on December 7, 2020, calling upon Georgia voters to contact their local representatives and ask them to sign a petition for a special session to ensure “every legal vote is counted.” The date and content of the tweet match a tweet posted by Jones, who was at the time a state senator.

    Burt Jones, Georgia's Republican Lieutenant Governor

    Jones, who was elected lieutenant governor in November, appears more than a dozen times throughout the indictment as co-conspirator 8, including as a fake elector.

    After the 2020 election, Jones was calling for a special session of the Georgia legislature, something Gov. Brian Kemp and former Lt. Gov. Geoff Duncan refused to do.

    On Thursday, Pete Skandalakis, the executive director of the Prosecuting Attorneys Council of Georgia, told CNN that he will appoint a special prosecutor to investigate Jones’ role in the state’s 2020 election interference case, after a judge blocked Willis from investigating him last year.

    The indictment lists several emails sent to co-conspirator 9 related to preparations for the fake electors who met on December 14, 2020, including an email from Chesebro “to help coordinate with the other 5 contested States, to help with logistics of the electors in other States hopefully joining in casting their votes on Monday.”

    According to emails obtained by the January 6 committee, that email was sent to an account belong to the Georgia GOP treasurer, which at the time was Brannan.

    Co-conspirator 9 is also included in the indictment as one of the 13 unindicted co-conspirators who served as fake electors.

    Co-conspirators 10 and 11 are Georgia GOP officials Carolyn Fisher and Vikki Consiglio

    The indictment says on December 10, 2020, Ken Chesebro sent an email to Georgia state Republican Chair David Shafer and Individuals 9, 10 and 11, with documents that were to be used by Trump electors to create fake certificates.

    The January 6 committee obtained as part of its evidence an email from Chesebro sent on December 10 sent to Shafer and three other email addresses. One is for Carolyn Fisher, the former Georgia GOP first vice chair, one is for the Georgia Republican Party treasurer and one is for the Georgia GOP assistant treasurer, the role Consiglio was serving in 2020.

    The email contains attachments of memos and certificates that could be used to help swap out the Biden electors with a slate of electors for Trump.

    Both co-conspirators 10 and 11 also served as fake electors in Georgia.

    Co-conspirators 2 and 8-19 are the fake electors

    Of the 30 unindicted co-conspirators, 13 are listed as the fake electors for Donald Trump, who signed papers “unlawfully falsely holding themselves out as the duly elected and qualified presidential electors from the State of Georgia,” according to the indictment.

    Three of the 16 Georgia fake electors were charged in the indictment: David Shafer, Shawn Still and Cathleen Alston Latham.

    The other 13 fake electors, according to the fake electors certificate published by the National Archives, are Jones (co-conspirator 8), Joseph Brannan (co-conspirator 9), James “Ken” Carroll, Gloria Godwin, David Hanna, Mark Hennessy, Mark Amick, John Downey, Daryl Moody, Brad Carver, CB Yadav and two others who appear to be Individuals 10 and 11.

    Several of the fake electors who were not charged are only listed in the indictment for their role signing on as electors for Trump, while others, like Jones, appear in other parts of the indictment as being more actively involved with the alleged conspiracy.

    The indictment says Individual 20 was part of a meeting at the White House on December 18, 2020, with Trump, Giuliani and Powell, known to have discussed the possibility of seizing voting machines.

    The December 18 meeting featured prominently during some of the hearings from the January 6 committee. All but two of the outside advisers who attended have been named as co-defendants in the indictment already: former Trump national security adviser Michael Flynn and former Overstock.com CEO Patrick Byrne.

    The meeting featured fiery exchanges between Trump’s White House lawyers and his team of outside advisers, including on whether to appoint Sidney Powell as special counsel to investigate voter fraud, according to the indictment and previous details that have been disclosed about the meeting.

    The outside advisers famously got into a screaming match with Trump’s White House lawyers – Pat Cipollone and Eric Herschmann – at the Oval Office meeting. Cipollone and Herschmann, along with Meadows, pushed back intensely on the proposals, Cipollone and Herschmann testified to the January 6 committee.

    Co-conspirators 21 and 22 are Conan Hayes and Todd Sanders

    Co-conspirators 21 and 22 are Conan Hayes and Todd Sanders – who are both affiliated with Byrne’s America Project, a conservative advocacy group that contributed funding to Arizona’s Republican ballot audit. Hayes was a former surfer from Hawaii and Sanders has a cybersecurity background in the private sector.

    The indictment says on Dec. 21, 2020, Sidney Powell sent an email to the chief operations officer of SullivanStrickler, saying that individual 6, who CNN identified as Waldron, along with individuals 21 and 22, were to immediately “receive a copy of all data” from Dominion’s voting systems in Michigan.

    According to the Washington Post, Conan and Todd were the other two people listed on the email to receive the data.

    The final eight co-conspirators listed in the indictment are connected to the effort to access voting machines in Georgia’s Coffee County.

    Co-conspirator 25 and 29 are a Cyber Ninjas CEO Doug Logan and analyst Jeffrey Lenberg

    The indictment says that Misty Hampton allowed co-conspirators 25 and 29 to access non-public areas of the Coffee County elections office on January 18, 2021. Logan and Lenberg were the two outsiders granted access to the elections office that day by Hampton, according to surveillance video previously obtained by CNN. No one else was given access to the office that day, according to a CNN review of the footage.

    The indictment also notes that co-conspirator 25 downloaded Coffee County election data that SullivanStrickler then had uploaded to a separate server. Documents previously obtained by CNN show five accounts that downloaded the data – one account belongs to Logan and none of them belong to Lenberg. Still, CNN could not definitively determine who exactly downloaded the data.

    Logan and his company conducted the so-called Republican audit of the 2020 ballots cast in Arizona’s Maricopa County.

    The indictment says that co-conspirator 28 “sent an e-mail to the Chief Operations Officer of SullivanStrickler LLC” directing him to transmit data copied from Coffee County to co-conspirator 30 and Powell. CNN has previously reported on emails Penrose and Powell arranged upfront payment to a cyber forensics firm that sent a team to Coffee County.

    This story has been updated with additional developments.

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  • Sony’s PlayStation Access controller offers a new social lifeline for gamers with disabilities | CNN Business

    Sony’s PlayStation Access controller offers a new social lifeline for gamers with disabilities | CNN Business



    CNN
     — 

    Grant Stoner said that he has loved playing video games his entire life, and that his earliest memory is of playing Super Nintendo in his parents’ bedroom at roughly 3 years old.

    “Gaming, for me, has always been a social activity,” Stoner, a Pittsburgh native who has spinal muscular atrophy type 2, a neuromuscular disorder, told CNN. “Because I’ve never really, physically, been able to participate in schoolyard events or sporting events or what have you, so I would bond with family and classmates through gaming.”

    For people with disabilities, Stoner said gaming has served as a lifeline for forming friendships and community. But for years, he adds, the technology underpinning the gaming sector has been notoriously not inclusive.

    “Disabled people would have to be very innovative, and either design or create their own adaptive setups with like, different maybe 3D-printed objects or in my case, a Popsicle stick,” Stoner told CNN. He said his brother used to attach a Popsicle stick to the trigger of one of his gaming controllers to find a way for Stoner to keep playing even when he lost strength in his fingers.

    Stoner’s struggles are all too familiar for Paul Amadeus Lane, who told CNN he learned how to play games using his chin, lips and cheeks to push buttons on a controller after an accident left him quadriplegic and without finger mobility some 30 years ago.

    Lane also recalls how his social circle changed after his accident, and isolation crept in after he could no longer do things like play basketball or go for a drive.

    “Gaming can help with those social barriers out there, especially with social isolation,” Lane told CNN. “And put us in an environment where we can have some enjoyment without being judged because of our disability.”

    Lane said he remembers getting a call back in 2021 to help advise Sony with a “secret project,” and was overjoyed to find out the tech giant’s gaming arm was quietly working on creating a controller specifically for people with disabilities. Sony Interactive Entertainment is the maker of the wildly popular PlayStation consoles and a lineup of fan-favorite PlayStation games. Microsoft’s Xbox gaming unit released an Adaptive Controller for Xbox back in 2018 to much celebration from the disability community, but people with disabilities still found wide gaps trying to play games on PlayStation or Nintendo consoles.

    Paul Amadeus Lane, an accessibility consultant working with Sony Interactive Entertainment, is pictured here with the Access controller, a Sony device specifically designed for gamers with disabilities.

    “I was really, really happy, because I didn’t think Sony would ever tackle something like this,” Lane told CNN.

    After years of tinkering and consulting with gamers who have disabilities like Lane, Sony Interactive Entertainment unveiled a first look at its Access controller for gamers with disabilities earlier this month. The Access controller is now available for pre-order and will be released on December 6, with a price tag of $89.99.

    The controller can be endlessly customized to meet the diverse needs of players with disabilities and Sony has the goal of helping these gamers play more comfortably for longer. The circular device can be configured with swappable button and stick caps to suit a range of mobility needs.

    Gamers get a first look at Sony's Access controller, a highly-customizable device designed specifically for people with disabilities, at an event in San Mateo in September.

    In a Q&A posted on Sony’s PlayStation company blog, Alvin Daniel, the senior technical program manager for the Access controller, said the development team quickly learned that “no two people experience disability in exactly the same way.”

    Daniel said his team tapped the help of players and accessibility experts to build a controller that could be as inclusive as possible. With the help of players and accessibility experts, Daniel wrote, “we did a really deep dive to try to understand what it was we wanted to help solve. And this came down to a very interesting insight: instead of looking at conditions, or impediments, instead, look at the controller.”

    “Look at the standard controller as it exists today. And ask yourself the question, ‘What prevents someone from effectively interacting with a standard controller?’” he added.

    The result is a Sony-designed device that gamers can tailor to meet their individual needs, that gamers don’t have to hold in order to use and features buttons that are much easier to press. Lane, who is among the group of gamers who has been able to try out the unreleased controller, said he was especially excited for how it gave him the ability to play racing games again for the first time since his accident.

    “I wasn’t able to play racing games because of just the dexterity that you needed with your hands and just how fast things are moving,” Lane said. “And then when I was able to try out Gran Turismo, I was like, I can game and play racing games again!”

    “I haven’t driven in over 30 years,” he added. “It takes me back to when I was driving.”

    Stoner said he’s excited about the PlayStation Access controller, and especially encouraged that the price point is relatively low compared to other options on the market. And while he’s been heartened to see an industry-wide push toward inclusive innovation in gaming, he emphasized that there is still work to do.

    “The industry needs to understand that the Xbox controller, the PlayStation controller, while they’re great and while they’re very beneficial, they cannot help everyone,” he said. “This is not a perfect solution.”

    “We need to keep innovating around games – the software aspect and the hardware aspect – because nothing that we have currently is fully accessible to every disabled person,” he added. “I don’t know if it’ll ever happen, just because of how individualistic the disabled experience is, but currently, there’s always more work to be done and the industry needs to remember that.”

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