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  • John V. Anderson: 75 years in community banking

    John V. Anderson: 75 years in community banking

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    John V. Anderson bought F&M Bank in the early 1970s. It’s a third-generation family business today.

    John V. Anderson celebrates 75 years in community banking this year. The chairman emeritus of F&M Bank offers us a glimpse of his life, his career and the lessons he’s learned along the way.

    By Molly Bennett


    Name:
    F&M Bank

    Assets:
    $650 million

    Location:
    Crescent, Okla.

    How do you capture a life in 1,000 words? The answer: with difficulty. And when that life takes in the Great Depression, World War II and 75 years in community banking, the challenge becomes more acute. But here goes nothing.

    John V. Anderson, who is 95, is chairman emeritus of F&M Bank in Crescent, Okla. Since buying it 50 years ago, he has watched it grow from a single-branch community bank to one with nine locations across the state and $650 million in assets. His three sons and one daughter are all involved in the 100% family-owned business, as are three of his grandchildren.

    “And I’ve got great-grandchildren now that are beginning to drive cars, so that’s the next wave that wants a job,” he laughs.

    “In these 75 years, I’ve made a lot of friends. I just did the best I could at whatever job I had.”
    —John V. Anderson, F&M Bank

    Anderson’s family ties have always been strong. He was born into a farming family in Choctaw, Okla., in 1927. His father’s family, members of the Citizens Potawatomi Nation, farmed corn and cotton, and his mother came from a produce farming family.

    When Anderson was three, his father lost his job at the local utility company. “We had to skimp and save,” he says. “We picked cotton, and we chopped cotton and corn. We didn’t have a car, so we had to walk out to the fields. That made such an impression on me. So, every job I’ve had, I would do the best job I could.”

    In 1945, right after high school, he enlisted in the Navy, finishing boot camp right as the U.S. dropped the bombs on Hiroshima and Nagasaki. He was stationed on an aircraft carrier and took part in Operation Magic Carpet, which saw U.S. troops collecting armed forces personnel from various Pacific islands and dropping them off at San Diego or Pearl Harbor. “We were a part of a really joyful time, because everybody was coming home,” Anderson says.

    The banking adventure begins

    After he was discharged, he worked at a utility company before taking a job at Liberty National Bank in Oklahoma City in 1947. There, he worked his way up from messenger to teller to the correspondence department. The latter is where he met his wife, Jo Laverne, who is 93.

    “She worked about 10 feet from me … and I thought she was a pretty good-looking girl. I’d shoot a rubber band back there once in a while just to get her attention,” he laughs. The couple celebrated their 73rd wedding anniversary in September.


    Anderson (center, standing), who is chairman emeritus of F&M Bank; his three sons and one daughter, all of whom work at the community bank; and his wife, Jo Laverne (seated).


    But back to 1972. That year, Anderson was senior vice president of operations at Liberty when one of his industry connections, J.R. Gibson, who owned F&M Bank in Crescent, Okla., told Anderson he was looking to sell due to health problems.

    “He said, ‘If you are interested, you’d be my first choice,’” Anderson says. “I said, ‘J.R., let me tell you that I don’t have any money, I have no net worth and I have no secondary source of income. But I’ll see what I can do.’”

    Anderson went to some colleagues at Liberty National Bank, and they agreed to consider loaning him the $548,000 he needed—about $4 million today. “And I thought, if you make me a loan, you’re probably the worst loan officers I’ve ever run into,” he laughs. “But anyhow, they made that loan.”

    Anderson says that when one of the presidents at Liberty heard about the loan, he said, “Let me tell you something. You’re gonna be one of the last guys that can buy a bank with just sweat equity.”

    And so began the Anderson family’s ownership of F&M Bank. It was a baptism of fire: The late 1970s and early 1980s brought a recession, high inflation and higher interest rates; Anderson was paying 18% interest on the loan he used to buy the bank. But F&M survived through hard work and the connections Anderson had made.


    Memories of John V. Anderson’s life in community banking and elsewhere.


    Since then, the community bank’s growth has been steady. It acquired a handful of distressed banks over the years and opened branches to expand its footprint. Anderson has been an active member of the Oklahoma Bankers Association and ICBA, and he also sat on the board of First National Bank & Trust Co., a Potawatomi tribal bank in Shawnee, Okla. His son, John Tom Anderson, is a current director.

    “We have excellent relations with the tribe, and [F&M Bank] does some loans with the Bureau of Indian Affairs,” Anderson says.

    Today, he and his family have their eyes on the future. “Right now, we’re in the process of drawing up rules for employing family members,” he says. “We want them to have a good education, and we want them to work someplace else for three or four years to see what it’s like to work for somebody that’s very objective. We want them to observe the same standards that everybody observes when they come to work for us.”

    In 2019, Anderson was inducted into the Oklahoma Bankers Hall of Fame. “I thought that was something,” he says. “I’ve done that through mentors and friendships, and in these 75 years I’ve made a lot of friends. I just did the best I could at whatever job I had.”


    John V. Anderson’s deep belief in education

    Having gone straight from high school to the Navy and then into the workforce, John V. Anderson never went to college.

    His first employer in banking, Liberty National Bank in Oklahoma City, Okla., offered banking courses for free to its employees—as long as learners passed. “Well, I took advantage of all those courses that I could,” Anderson says.

    Later, he went to the Graduate School of Banking in Madison, Wis., and also relied on mentors. “Some of them were guys who had made it through in banking during the big Depression,” he says. “They were really seasoned bankers, and I appreciated what they did to help me along.

    “I’m a real believer in getting all the education that you can in a field that you think you’re gonna enjoy.”


    Molly Bennett is executive editor of Independent Banker.

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  • Wood & Huston Bank’s life-saving donation

    Wood & Huston Bank’s life-saving donation

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    After 40 years in its Cape Giradeau branch, Wood & Huston Bank moved to a new building and allowed firefighters to train in its former building.

    Before Wood & Huston Bank’s former headquarters was demolished, the community bank lent the space to a local fire department for critical, hands-on training.

    By William Atkinson


    If you are in the process of pulling up roots from an existing building and moving to a new facility, and if you plan to demolish the older building, there may be a way to provide a valuable service to your community—one that is so valuable that it may actually save lives in the future.

    Such a scenario happened in August 2022 in Cape Girardeau, Mo., where $1 billion-asset Wood & Huston Bank closed an existing branch and moved to a new one right next door.

    “The decision to close our old facility and build new was made in the spring of 2021,” says Kate Yarbro, vice president and branch manager of the Cape Girardeau branch. “The Huston family generously chose to build us a new facility after 40 years of life in our previous building.”

    The building had been renovated and extended many times since it was built in 1980. While it was a hard decision to tear down a piece of history, Yarbro says the community bank’s staff is excited about it and looks forward to the next 40 years in its new building.

    Shortly after the move, Yarbro was approached by Matt Mittrucker, battalion chief of training and safety for the Cape Girardeau Fire Department. He asked if it would be possible to do some training in the building while they were waiting for demolition to begin.

    “After discussing it with some colleagues,” says Yarbro, “we decided it would be a great opportunity for the department’s training and could also have a positive impact on our community.”

    “We often look for buildings in town that may be demolished but that are still in safe conditions that we can train with,” says Mittrucker. “Those opportunities rarely present themselves.”

    Wood & Huston, he notes, “graciously allowed us full access to the old building, before demolition, without burning it due to the close proximity to other structures.”

    Bringing in the battalion

    The fire department has three shifts of 21 firefighters each who staff four engines and one ladder. Each shift was able to send crews at least twice for training before the building was demolished.

    “Each crew trained several hours each day while rotating in and out, so that we could still provide emergency services promptly,” says Mittrucker. The multiday training incorporated many different skills that crews would need in an emergency.

    “We had a positive reaction from every customer we saw, and I feel the community as a whole was excited to see our city’s fire department get to train.”
    —Kate Yarbro, Wood & Huston Bank

    “We accomplished search training for victims in large structures used for commercial purposes that have drastically different layouts than a normal residential structure,” Mittrucker adds. “We advanced charged hoselines into the structure and were actually able to spray water in order to practice water stream control.”

    However, one of the best trainings was practicing roof ventilation on a real roof.

    “Due to the nature of the action, we often can’t do this in training, because it destroys the roof by cutting smoke and relief holes into a structure using chainsaws and rotary saws,” he says. “This action greatly improves victim survivability and improved working conditions for the interior firefighters.”

    “It was fun for us to see them training for a few days,” Yarbro says. “We had some people concerned at first that the bank was on fire, but we quickly spread the word that the fire department was just doing some training. We had a positive reaction from every customer we saw, and I feel the community as a whole was excited to see our city’s fire department get to train.”

    The facility was demolished the first week of September, after training had been completed. At that time, Wood & Huston Bank arranged to have the lot graded and concrete poured.

    A better customer experience

    The new, open-concept facility includes additional parking, two ITMs and other features designed to give customers a more customized banking experience. According to Yarbro, the new branch is “a breath of fresh air and a modern take on banking. We are looking forward to creating our home here, and excited for the future.”

    “Any opportunity to partner with a local business such as Wood & Huston is a win for both,” says Mittrucker. “It shows the bank’s devotion to its community and shows our community businesses that we are ready to respond to any emergency that may arise.

    “Wood & Huston’s allowance for us to train made an impact on all the citizens of Cape Girardeau for the foreseeable future, due to the fact that our firefighters will be familiar in a similar situation when emergencies occur,” he adds. “It was truly a priceless opportunity.”


    William Atkinson is a writer in Illinois.

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  • 5 ways AI can improve customer service

    5 ways AI can improve customer service

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    Illustration by Idey/Adobe

    AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no.

    By Susan Springer


    Quick Stat

    $447B

    The estimated amount of money banks will save by using AI applications by 2023.

    Source: Business Insider

    From gaming and online advertisements to autonomous vehicles and smart homes, artificial intelligence (AI) is used in a wide variety of ways. When it comes to banking, adoption is still in the early stages. However, when it’s thoughtfully applied to customer service, community banks can solve customer pain points and reap significant benefits—without losing the personal touch they’re known for.

    How can AI accomplish this? First, with AI’s ability to mimic human intelligence, community banks can quickly process huge amounts of data to ease customer friction. Then, by monitoring AI as it works, banks can see where their customers’ experience can improve. That’s because AI iteratively improves itself based on the information it collects, with computer systems processing data and learning patterns through advanced algorithms.

    “There’s incredible value in banks’ data, and they aren’t optimizing it either because of a lack of technology or it’s locked in the core. With AI, we can turn it into actionable insights.”
    —Carson Lappetito, Sunwest Bank

    Here are common issues customers experience that AI could improve.

    “My accounts are scattered at different banks.”

    “Many orphaned accounts sit inside community banks,” says Carson Lappetito, president of $2.5 billion-asset Sunwest Bank in Sandy, Utah.

    Customers don’t want a fragmented banking relationship. “They often say, ‘You’re my core bank and I want my accounts together, I just didn’t know you had an SBA loan department,’” says Lappetito.

    He believes community banks can easily improve their ability to cross-sell by using robust data analytics and AI to place the right products in front of the right customers. Partnering with vendor Neocova to identify cross-selling opportunities within Sunwest’s customer data was a game changer, he says. “We can see customers who are paying loans at other institutions, estimate loan balances and generate a shortlist by relationship manager,” says Lappetito.

    Only a few months of targeted cross-selling has made a meaningful impact, increasing loan production and uncovering more deposit opportunities for customers. “It provided incredible fruits for us both in additional revenue opportunities and customer satisfaction.” While traditional cross-sell campaigns produced overload in the sales team, AI eased the process for all involved.

    In addition, AI enabled Sunwest to pursue its specialty of solar lending. “Because the value in AI learning is a function of repetition, the more models and use cases, the more knowledge,” Lappetito says. Thanks to data sets beyond his own bank, the AI platform identified customers with large electric bills who would benefit from Sunwest’s solar expertise.

    “There’s incredible value in banks’ data, and they aren’t optimizing it either because of a lack of technology or it’s locked in the core,” he says. “With AI, we can turn it into actionable insights.”

    “It takes too long to get answers to simple questions.”

    The pandemic meant fewer face-to-face opportunities for community banks. “They got creative quickly; the adoption of virtual assistants and chatbots spiked during COVID,” says Nicole Harper, director, corporate strategy at Jack Henry.

    Chatbots, a software application that can conduct an online chat conversation via text, and digital virtual assistants (VAs) can give customers fast answers on their bank’s mobile app to routine questions such as, “What’s my balance?”

    “Look at the top 20 reasons why they call, and you will identify the sweet spot of the high-volume, low-complexity things that create an opportunity to serve through AI,” says Harper.

    She says community banks can tailor automation to their own customer service strategies. For example, a bank may feel comfortable allowing a VA to solve a login problem, while situations like a lost card are solved by an empathetic human. “Issues that create emotion are where you want to stand up and be the hero, since customers may have less appetite for automation,” Harper says.

    “We want to balance providing the fast answers and solutions that customers are looking for without losing that personal touch.”
    —Rory Bidinger, Stearns Bank

    Some AI platforms can even detect emotion such as a raised voice, so that if an interaction moves beyond a simply query to frustration, the customer can be sent to an agent.

    While chatbots or VAs are usually thought of as customer facing, there is also an agent assist model. “That can ensure your agent gets to the single right answer quickly,” Harper says.

    “Did I get the loan or not?”

    “We want to balance providing the fast answers and solutions that customers are looking for without losing that personal touch,” says Rory Bidinger, chief marketing officer of Stearns Bank N.A. in St. Cloud, Minn., adding that business customers may have high expectations of speed set by online lenders who can put them in touch with loans in a matter of minutes.

    Stearns is still researching the expansion of AI operational functions, Bidinger says. Because the $2.3 billion-asset community bank prioritizes a personal connection with its customers and “commits that we will answer on the first ring,” it is considering how to provide convenience through AI while maintaining the human touch.

    Stearns is exploring the use of AI for smaller business loans in its equipment finance division. As a national bank that serves customers in multiple states, Stearns makes loans and finance equipment for various industries, including medical, agriculture, construction and transportation. While AI can speed up answers to customers’ questions by automating credit reports, the community bank wants to understand and make loan decisions based on the whole customer—not just their credit score. A hybrid approach would enable customers to obtain funding faster while bankers maintained the customer relationship.

    “We are trying to identify these types of opportunities where we can partner with other technology companies to provide services that our customers are looking for, instead of reinventing the wheel,” Bidinger says.

    “It’s hard to reach a real human to help me.”

    It’s no secret that the banking industry is one of many affected by the current staffing crisis, which has encouraged many banks to look for technology solutions. Some saw AI as the silver bullet.

    “Customer experience has become a critical competitive advantage, requiring banks to completely change their approach to servicing customers,” says N. Venu Gopal, chairman of the board of Quinte Financial Technologies, Inc. “Today … people expect specialized services everywhere, all the time.”

    AI can streamline processes significantly, freeing bankers’ time to interact with customers. For example, Gopal says there is a growing focus on automated lending. AI can be applied to capture credit information, perform some underwriting functions and present all relevant information, including analyst recommendations, on a single dashboard to lending staff to facilitate the decision-making process. With AI substantially improving operational efficiency in the back office, banks can reduce operational cost, errors and time required to process customer requests.

    “We are seeing greater success in implementing AI to help with the automation of processes, which results in superior service and reduced turnaround time,” Gopal says. “We also see community banks striving to maintain that personal touch by empowering their staff through the use of AI.”

    However, AI is not a set-it-and-forget-it solution, he says. “The systems do require constant supervision and review of outcomes to ensure that needs of the customer are consistently being met.”

    “Paperwork takes way too long.”

    “While AI could be applied to any layer in the tech stack, from back office, to customer facing, start with the back office including document processing, compliance verification and fraud detection,” says Sarah Hovde, head of investor relations at BankTech Ventures.

    Hovde says banks need to clean up the back office first, so that customers don’t experience slowdowns due to bottlenecks in processing. If banks are driving more sales volume, they need the infrastructure to support that increased activity, or they’ll drown staff. AI can quickly manage repetitive, monotonous tasks. For example, tech can expedite showing a full view of a customer from a variety of platforms instead of a person working half a day to aggregate that same data.

    “Leverage the technology to free up human capital by spending less time sorting through data,” says Hovde. “Then, move into the front office to improve customer service by offering more personalized products.”


    Susan Springer is a writer in Oregon.

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  • Brad M. Bolton: FedNow and faster digital payments

    Brad M. Bolton: FedNow and faster digital payments

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    Photo by Chris Williams

    “FedNow can be another positive differentiator for our nation’s community banks, but we must be ready for this real-time service and its 24/7/365 requirements.”

    We’ve been working toward a faster payments future for a decade now, and we’re finally seeing the fruits of our labor: the launch of FedNow. Our efforts to encourage the Fed to offer an instant payments solution have led to this result; it was our voices that expedited FedNow’s time to market, with the Fed updating the original timeline due to our focused advocacy efforts. By mid-2023, we will be able to begin offering this solution to our customers.

    With FedNow entering the market, community banks can add in a missing payments link—instant payments—and help level the playing field with the nation’s largest financial institutions. FedNow will be a great equalizer for the industry, bringing real-time payment clearing and settlement to community banks across the country.

    My Top Four

    Recommendations to prepare for FedNow

    1. Establish an instant payments committee
    2. Demand firm commitments and pricing from your core provider
    3. Formulate marketing campaigns to inform customers
    4. Provide feedback to ICBA to share with the Fed

    So, with FedNow’s launch on the horizon, what can community banks do to prepare? I, for one, have been speaking with our core provider, expressing our interest in FedNow and getting into the details of when it will be available to us and at what price.

    While many providers are still ironing out their plans, we must actively seek information. It’s important to reach out and emphasize that FedNow is a priority. Think of it like you would an advocacy visit on Capitol Hill: Go in with your ask, and make it clear what you want from them and by when. Every executive reading this column should take five minutes to send an email to their core provider to inquire about FedNow availability, timing and pricing.

    While you’re waiting to firm up those details, take steps to ensure your teams are up to speed on what FedNow will mean for your customers. From signing up for the FedNow webinar series offered by ICBA Bancard to subscribing to FedNow notification emails, resources exist that will help you deepen your knowledge of the solution and its potential.

    In addition, having conversations with your Fed rep to understand how you should prepare will provide a firsthand perspective on the more nuanced elements of FedNow implementation.

    Regardless of the steps you take, the time to act has arrived. FedNow can be another positive differentiator for our nation’s community banks, but we must be ready for this real-time service and its 24/7/365 requirements. We need to be able to upgrade our infrastructure and processes in a positive, strategic way to make the most of the opportunity. For community banks, it’s time to unlock FedNow’s potential and take advantage of all that this solution will offer.


    Brad Bolton, Chairman, ICBA
    Brad Bolton is president and CEO of Community Spirit Bank in Red Bay, Ala.
    Connect with Brad @BradMBolton

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    Lauri Loveridge

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  • Charles Potts: Opportunities in the fintech landscape

    Charles Potts: Opportunities in the fintech landscape

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    Illustration by Alex/Adobe

    A convergence of economic and marketplace factors presents community banks with new opportunities for innovation and growth as they look to the new year.

    By Charles Potts, ICBA


    The fintech landscape is shifting. Investments in new companies have slowed, valuations that some early-stage companies commanded last year are ratcheting back, and financial technology providers are tightening their proverbial belts. While challenging for some, this convergence of economic and marketplace factors presents community banks with new opportunities for innovation and growth as they look to the new year.

    With community banks finalizing 2023 budgets, now is an excellent time to reevaluate current business partnerships and consider whether partnering with additional or different fintech providers would better meet the bank’s and customers’ needs.

    For community banks that have yet to start evaluating digital solutions and providers, now is the time to act. Current market shifts have created a buyer’s market, putting community banks in a favorable position to renegotiate contractual terms and become more selective in their provider choices.

    As community banks leverage these marketplace advantages, they should consider partnering with providers that bundle their services and solutions to meet customers’ demands. For the past few years, fintechs have worked to address specific challenges or niches, creating a siloed approach that resulted in multiple solution providers and platforms, creating unnecessary friction for community banks and their customers.

    In response, community banks, like $779 million-asset Lead Bank in Kansas City, Mo., have begun investing in fintech providers that can arm them with the capabilities to bundle their services and streamline processes. We see this same trend playing out in larger financial institutions as well. Earlier this year, Bank of America announced its new super app, which facilitates bundling multiple solutions under one umbrella.

    In this time of economic uncertainty, community banks also have an opportunity to remind their customers of their presence, value and stability. Through partnerships with robust solution providers and a keen focus on attending to customers’ desires, community banks can not only enhance customer loyalty but bring new customers into the fold.

    Digital banking solutions remain a primary focus for ICBA, reflected in initiatives such as our renowned ThinkTECH Accelerator program, which we are bringing in-house in 2023. We’re excited to take the next step on this journey to build more comprehensive programming aimed at further addressing the emerging needs of community banks and the customers they serve.

    Imagine the possibilities and embrace the opportunities before you. Seize the moment to explore innovation.


    Charles Potts (charles.potts@icba.org) is ICBA executive vice president and chief innovation officer

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  • ICBA LEAD FWD Summit

    ICBA LEAD FWD Summit

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    The two-day summit included presentations on the metaverse, instant payments and more.

    At this year’s ICBA LEAD FWD Summit, up-and-coming community bankers gathered from around the country to strengthen their leadership, technical banking and advocacy skills. The leadership conference hosted 26 speakers that helped attendees prepare for the future of banking.


    Brad Bolton

    Bolton welcomed LEAD FWD attendees in Fort Worth, Texas.


    Brad Bolton

    ICBA chairman Brad Bolton showed examples of ICBA bankers on social media.


    LEAD FWD is the only national leadership conference specifically for community bankers.


    Community bankers had the chance to reconvene at a cocktail reception and evening networking event.


    Keynote speakers included Stacey Hanke, Brad Federman and Mark Ostach.


    LEAD FWD attendees had the opportunity to learn about cryptocurrency, employee engagement and more.


    ICBA’s Lindsay LaNore moderated a panel where Emily Mays, Damon Moorer, Kathy Underwood and Aaron Panton discussed their career journeys in community banking.


    Attendees took part in education sessions to advance their knowledge.

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  • Using digital lending helps to reach small businesses

    Using digital lending helps to reach small businesses

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    Photo by Dragana Gordic/Adobe

    Improving the small business loan experience is a great way to build new relationships and deepen existing ones. We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses.

    By William Atkinson


    Digital lending capabilities are quickly becoming table stakes, particularly when it comes to small business lending. It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more.

    However, banks should first consider their customers’ needs and the infrastructure and features needed in a lending platform before adopting a new digital strategy.

    Benefits of digital lending

    “Today’s customer, whether consumer or small business, has become very comfortable and accustomed to anytime, anywhere self-service,” says Charles Potts, ICBA’s executive vice president and chief innovation officer. “The necessities of a digital-first approach were greatly magnified during the pandemic, with many banks having to close branches and rapidly adopt new digital technology to address the needs of the PPP [Paycheck Protection Plan] loan. Providing a digital lending experience and, at the same time, maintaining a unique relationship banking model is now a critical ‘must have’ for most community banks.”

    According to Kevin Wilzbach, director of technology product management for Wolters Kluwer Compliance Solutions, providing digital lending opportunities helps community banks stay true to their mission by providing the best customer experience.

    “Consumers have a growing expectation to interact with financial institutions via online and/or mobile services,” he says. “Digital lending is one specific area where community banks can improve customer satisfaction by reducing paper-intensive processes. Additionally, it allows community banks to retain existing small business customers while improving efficiencies.”

    “There are numerous reasons to support a digital lending solution,” says Michael Haedrich, a senior product manager at Finastra. Doing so can help community banks:

    • Optimize the loan cycle
    • Offer the ability to speed up the entire process
    • Make it easier to capture applicant information
    • Make quicker decisions
    • Ensure a more consistent lending process
    • Provide convenience by offering its use across multiple devices
    • Take advantage of analytics

    According to Haedrich, it’s critical for community banks to offer digital signature as an option. “Not everyone wants to sign electronically, but it needs to be offered,” he says. “As our customer base changes, convenience becomes more critical, and electronic signature is synonymous with convenience.”

    Offering a combination of digital, hybrid and paper closing options is also critical, according to Wilzbach. “This allows the lender to meet every client’s needs,” he says. “We believe having a flexible digital closing workflow will deliver the best borrower experience, while creating operational efficiencies for each participant throughout the lending ecosystem.”

    “When you go digital, you open new opportunities that you may have found unprofitable in the past because of manual intervention.”
    —Michael Haedrich, Finastra

    According to Potts, the most important aspect to any digital lending solution for a community bank is making sure there is always a way for the customer to engage with the banker. “At all stages of the lending process, the customer must know there is a banker available to them whenever they wish,” he says. “While creating a frictionless, efficient and seamless experience is critical to the overall efficiency of a digital lending, there should never be any technology disintermediating the uniquely important relationship a community bank has with its customer.”

    Rolling out digital lending

    What strategies can community banks introduce to make their digital lending program as seamless and easy for small business customers as possible? “When you go digital, you open new opportunities that you may have found unprofitable in the past because of manual intervention,” says Haedrich. He says it can enable opportunities such as microloans in the range of $100 to $1,500, bundled products offered at point of sale and preapproved credit card offers when a customer applies for a loan.

    “Banks can apply internal data to make preapproved offers that customers can accept online with a few clicks,” he says. “This is taking advantage of the analytics you now have access to because of your digital lending.”

    It is also important to select a provider that offers digital solutions throughout the lending process, according to Wilzbach. “This will create a more seamless borrower experience and provide significant operational efficiencies to the lender,” he says. “Selecting a trusted provider with deep expertise in the digital lending space, and one that can provide solutions for all asset classes, is a huge benefit in helping simplify a lender’s digital transformation.

    He adds that community banks should focus on solution providers that can handle all variations associated with a digital lending closing. “Lenders may be hybrid-oriented today or may need to support wet-sign options as necessary,” he says. “It’s important to look for solutions that support you across the digital lending landscape as your needs change.”


    Bringing staff on board

    There are a lot of things community banks need to do well before and during a rollout of digital lending, but one of the most important involves the bank’s employees. According to Charles Potts, executive vice president and chief innovation officer for ICBA, a proper deployment of a new digital lending solution first begins with a well-crafted training and communication plan for the bank and all its employees.

    “Everyone in the bank should understand the strategy behind deploying any new automation and be given a chance to engage with the new solution(s) before a rollout to the customer base,” he says. “Invariably, it is the employees of the bank who will know and understand any pain points or objections a customer may have that may hamper or jeopardize a successful launch of a new service or solution. Being sure everyone has a chance to identify any barriers, stumbling blocks or friction in the process is keenly important to any new digital lending solution.”


    William Atkinson is a writer in Illinois.

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  • Jim Reber: Inversion investing

    Jim Reber: Inversion investing

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    Upside-down yield curve offers some possibilities.

    By Jim Reber, ICBA Securities


    Quick Stat

    28

    The number of times the two- to 10-year segment spread has inverted since 1900.

    Source: Reuters

    Some rumors are true: There is an historical relationship between the phenomenon known as an inverted yield curve and a subsequent recession. This isn’t any idle talk among Fed watchers and other pundits this time around, nor is it peripheral to the management of financial institutions, including community banks.

    Being the Master of the Obvious, I’ll point out the treasury yield curve has been inverted since July, often by as much as 40 basis points (0.40%). This presents dilemmas, and opportunities, for bond portfolio managers. And for those keeping score, every curve inversion in the past four decades has been followed by a recession within a year.

    It occurs to me that the conversations my associates at Stifel and I have had recently with our customers have followed a pattern, driven by the interest rate cycle. Rates fall and the curve steepens, and bankers need reminding how to lock in yield and harvest gains. Rates rise and the curve flattens, and bankers want to know how to manage their unrealized losses. And then, the curve inverts, and it seems that everything we learned about risk/reward has gone haywire. So we will devote the rest of this column to discussing why curves invert and where value may appear in the various investment sectors that matter to community banks.

    The what and why of inversions

    When the Fed determines it’s time to begin raising rates, the most visible tool at its disposal is to increase the effective fed funds rate. Whenever the overnight rate increases, so do other shorter-term yields, which most analysts take to mean two years and less. Longer-term buyers, which include, but aren’t limited to, depositories, have wholly different investment objectives and risk tolerances. Long investment yields, the proxy for which are 10-year bonds, are more affected by inflation expectations.

    Every Fed fund hike should, in theory at least, give longer buyers some added comfort that inflation will be well behaved. In a year like 2022, which has seen three full percentage points in rate hikes on the short end, we’re almost certain to see the curve flatten, and possibly invert. As investor sentiment by a number of measures now expects inflation to remain off its peak from earlier this year, the final component for a curve inversion has entered the mix.

    Here’s the dilemma: If an inverted yield curve is a reliable predictor of an impending recession, and interest rates both short and long are going to fall soon, where should investors place their bets today? In theory, it should be on the long end, which leaves money on the table—today.

    MBS, too

    As we dig into the less-is-more narrative of upside-down curves, we can now add mortgage-backed securities (MBS) to the list, which is highly unusual. It is a rare condition indeed when shorter MBS out-yield longer ones, and this has to do with prepayment expectations. As home mortgage rates have doubled this year, anyone with an existing loan is going to sit tight and pay only the minimum amount of principal each month.

    That means the lower rate pools will be longer in duration, and also lesser in yield, than more current ones. To put a pencil to it, a FNMA 15-year pool with a 4% stated rate will yield about 4% at the moment, whereas a 15-year 3% pool will produce about a 3.5% return. When we add that the 4% MBS is expected to be nearly a year shorter in average life, one can see why the “up in coupon” trade makes full economic sense in 2022.

    Muni curve still steep

    I need to mention that a sector that is quite important to community banks is not now, nor has it ever recently been, inverted. Tax-free munis appeal to many buyers, including individuals. In fact, most of that sector is owned by retail investors, whose needs (and marginal tax brackets) are different than your bank’s. Retail demand sets the yield curve for all muni buyers, and mom and pop tend to load up on short bonds, which keeps short yields under wraps.

    As of October 2022, the investment-grade muni curve was positively sloped by about 70 basis points (0.70%) for C corps, and even more for S corps. This is proof that the municipal sector has a mind of its own. It is the least affected, for better or worse, by Fed activity.

    Equal amounts of short- and long-term investments … will work out fine, if either a) the curve inverts further; b) the curve begins to steepen; or c) the curve remains flat.

    Here’s a thought

    So what do we make of all of this inversion business? The yield curve is on a 40-year winning streak of predicting slowdowns. It’s also clear that short yields have gotten to levels that can make some money for community banks, whose deposit costs have remained quite low. So how about this as a suggestion: a barbell structure.

    Equal amounts of short- and long-term investments (you get to define those limits) will work out fine, if either a) the curve inverts further; b) the curve begins to steepen; or c) the curve remains flat. And I’d say there’s a good chance of one of those results occurring. So my advice (no surprise here!) is to invest at different parts of the curve, in a variety of products. And you can leave the tumult of the yield curve’s shape to the pundits.


    Jim Reber, CPA, CFA (jreber@icbasecurities.com), is president and CEO of ICBA Securities, ICBA’s institutional, fixed-income broker-dealer for community banks

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  • Nash hopes Nets ‘grow’ after Irving’s film controversy

    Nash hopes Nets ‘grow’ after Irving’s film controversy

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    NEW YORK — Brooklyn Nets coach Steve Nash said Monday that he hopes the organization will grow together in the aftermath of Kyrie Irving sharing the link to an antisemitic film on his social media platforms.

    The star guard for the Nets posted a link for the film “Hebrews to Negroes: Wake Up Black America” on Twitter on Thursday. The synopsis on Amazon said the film “uncovers the true identity of the Children of Israel.”

    Irving has been criticized for sharing the link by the NBA, the Anti-Defamation League and Nets owner Joe Tsai, among others.

    During his pregame availability Monday, Nash said he has not been involved in the discussions between organizational decision makers and Irving regarding his handling of the situation and whether there was internal consideration to enact disciplinary action.

    “We know there’s always an opportunity for us to grow and understand new perspectives,” Nash said. “And I think the organization is trying to take that stance or they may communicate through this, and try to all come out in a better position and with more understanding and more empathy for every side of this debate and situation.”

    Irving said Saturday he embraced all religions and defiantly defended his right to post whatever he believes.

    “I’m not going to stand down on anything I believe in,” Irving said. “I’m only going to get stronger because I’m not alone. I have a whole army around me.”

    Irving took down the tweet Sunday night.

    ———

    AP NBA: https://apnews.com/hub/nba and https://twitter.com/AP—Sports

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  • Senate Democrat wants national security investigation of Saudi Arabia’s role in Elon Musk-Twitter deal | CNN Business

    Senate Democrat wants national security investigation of Saudi Arabia’s role in Elon Musk-Twitter deal | CNN Business

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    New York
    CNN Business
     — 

    Democratic Sen. Chris Murphy is calling on the federal government to investigate national security concerns raised by Saudi Arabia’s role in Elon Musk’s takeover of Twitter.

    Saudi Arabian Prince Alwaleed bin Talal helped Musk finance the $44 billion acquisition of Twitter (TWTR) by rolling over his

    existing $1.9 billion stake
    in the social media company. The move makes Saudi entities the second-largest shareholder in Twitter – behind only Musk himself.

    “We should be concerned that the Saudis, who have a clear interest in repressing political speech and impacting US politics, are now the second-largest owner of a major social media platform,” Murphy said in a tweet on Monday.

    The Connecticut Democrat urged the Committee on Foreign Investment in the United States, known as CFIUS, to conduct an investigation into the “national security implications” of the Saudi involvement. CIFUS, an interagency committee chaired by the US Treasury Department, reviews takeovers of US businesses by foreign buyers and has the ability to block transactions that raise concerns.

    Even though Musk already closed his takeover of Twitter late last week, it may still be subject to national security review.

    According to the 2021 annual CFIUS report to Congress, the panel has the authority to “review pending or completed transactions” if a member of the committee believes there are national security concerns.

    “There is a clear national security issue at stake and CFIUS should do a review,” Murphy said, noting that another major social media platform, TikTok, is owned by a Chinese company. “This is a dangerous trend, and we don’t have to accept it.”

    Both the White House and the Treasury Department declined to comment in response to the call from Murphy.

    Earlier this month, Twitter shares dropped after Bloomberg News reported Biden officials are in early discussions about possibly subjecting some of Musk’s ventures to national security reviews, including the Twitter deal.

    However, US officials pushed back on that report. “We do now know of any such conversations,” National Security Council spokesperson Adrienne Watson said in a statement on October 21.

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  • 6 Pitfalls of Common Customer Communication Tactics

    6 Pitfalls of Common Customer Communication Tactics

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    Opinions expressed by Entrepreneur contributors are their own.

    Most people running a business are well aware that customer communication is critical to success, but that’s only partially correct: It’s only successful when executed in a way that not only engages customers but builds meaningful relationships. In fact, 54% of customers think companies need to do a better job with their approach to relationship-building, according to global research findings from Salesforce.

    Today, there are a multitude of ways to communicate with customers, and within this digital age, it’s an ever-changing field with a diverse array of means to reach out and communicate directly. It can become overwhelming for businesses trying to pinpoint which channel is best to not only reach customers but to generate loyalty — since it goes back to the Pareto Principle (or 80/20 rule): That loyal 20% of customers drives 80% of your revenue.

    While this process can be difficult, it’s something each business needs to embark on when looking to grow and be successful. Especially when considering that two-thirds of the difference between profits were based on , with businesses at the higher end of customer engagement receiving higher percentages of profits, according to a report from Hall and Partners.

    Each communications channel has value and is well suited for a specific purpose, but each also has weaknesses. It’s helpful to look at the best use of the various channels to enhance customer communications but to also understand the pitfalls of these individual channels and how to mitigate the risk through best practices, as well as supporting technologies.

    Let’s break down the six most popular and effective ways to keep in constant contact with your customers and what the limitations are:

    Related: Why Customer Communication Makes a Difference During Inflation

    1. Intense competition on social media

    Ninety percent of customers are more loyal to brands they follow on social media, according to a recent report by Sprout Social. Why? Because customers want relationships with brands, and provide a means for customers to know what a brand is doing any day of the week at any time, and most importantly, based on the consumer’s schedule. While social media platforms are constantly evolving, the one challenge is the competition for placement. Consumers are inundated with a deluge of content, and the fact that the platforms have algorithms to pick what content they can display means that, organically, only 2% of your followers will see what you post on their timeline. Thus, social media platforms are very powerful, but only if the customer either “goes” to your page or is somehow driven to your site.

    2. Difficulty driving traffic to your website

    Websites have long been the common method for publishing content, business hours, company information and much more. Providers like constantly scour the web, building huge indices of the information they find on a website. However, much like social media, websites are great if the customer comes “looking” for your information — but websites have no way of actively getting information into your customer’s hands. The challenge is navigating search engine optimization and an array of tactics to drive traffic to your site. The second challenge with a website is that the information is often stale for multiple reasons. The most obvious one is that the individual operator is not a website developer. And there is cost and the time spent to keep the site current — especially for very time-sensitive information, like a band schedule or this week’s happy hour specials.

    Related: 19 Experts Explain Why Your Website Isn’t Bringing in Customers

    3. The many challenges of email marketing

    Email is an age-old communications method. One of the benefits of email is that it creates a reference that people can revisit (for example, a coupon delivered via email that can be pulled up on a phone). The challenges are the sheer volume of emails, the timeliness of “seeing” the emails, and spam filtering. Also, inbox space is limited, messages need to be brief, and delivery and compliance are very non-deterministic. Even with a successful email model, the question is how do you acquire the email addresses of your valuable customers? These aren’t always easy or inexpensive to procure and often require depending on a third-party resource.

    4. Character limits with SMS marketing

    The primary benefits of SMS marketing are that it’s delivered quickly and promotes interaction. It also has a much higher open rate than email. In fact, 98% of text messages are opened within 5 minutes. However, the messages are very short, at only 160 characters, which limits the robustness of communication. This can leave a customer feeling detached from your business and impacts the personalization of your communications. And the phone numbers for SMS must be procured — so building a customer database takes time.

    Related: 5 Ways to Use Texting to Grow Your Sales and Marketing

    5. Digital signage lacks personalization

    Digital signage provides a means to inform customers in brick-and-mortar establishments. It can communicate specials, upsell items, provide QR codes to follow, share social posts, and it can even serve as a digital menu board. While digital signage is certainly beneficial, it’s not advantageous as a stand-alone tactic. Customer loyalty requires personalized, ongoing relationship building, so digital signage works better as an enhancement as opposed to a tactic of its own.

    6. Cost and time of podcasts

    A provides the opportunity for robust, personalized content and no time or length restrictions. The biggest challenge with a podcast is growing an audience in addition to the time spent planning, recording, producing and marketing the podcast. Although a podcast does boost brand loyalty, due to the amount of money and labor it requires, it’s not always the best fit.

    With these six different methods of communicating with customers, each has unique benefits. But generating customer loyalty, and ultimately more revenue, can best be achieved by not just one of these methods, but multiple integrated tactics, to achieve the best results.

    Related: Why You Should Use Blogs and Podcasts to Market Your Business

    How integrated marketing technology works

    Here’s an example: Charlie & Jake’s Brewhouse needed to fill their dining room and boost sales on Sunday afternoons. By capturing customer information via a free WiFi hotspot, they collected phone numbers and sent a text message out at 10:30 a.m. on Sunday offering a free brewhouse pretzel with beer mustard that day. Customers merely had to text the reply “PRETZEL” to redeem it. The result was a busy dining room within hours of opening. It was real-time marketing, with real-time results by integrating WiFi with SMS.

    However, this can be taken a step further. Once owned customer data is collected, it can also be integrated with social media, email marketing and digital signage. SMS can be used to send a message with a one-click link to follow your business on social media, or it can provide a link to your event on Facebook. By integrating WiFi technology with different forms of communication, businesses can not only provide hyper-targeted and more personalized messaging, but communication that is provided to the right people at the right time and in the right place.

    In short, there isn’t necessarily a right or wrong form of communication when building customer relationships — it’s about utilizing multiple forms of communication that all work together for a purpose.

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    Stephen Gould

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  • Social Media Linked to Rise in Eating Disorders

    Social Media Linked to Rise in Eating Disorders

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    Award-winning actor Zendaya celebrates all body types. Supermodel Bella Hadid openly shares how she has dealt with anorexia and cautions her Instagram followers that “social media is not real.”

    Despite their efforts to serve as role models, celebrities’ photos and videos on social media can trigger people who have negative body images, especially those with eating disorders.

    That content – and social media itself – doesn’t cause eating disorders.

    “Social media can be an empowering tool for connecting and community building,” says Lauren Smolar, vice president for mission and education at the National Eating Disorders Association (NEDA).

    But, Smolar says, “It can also be the exact opposite and reinforce unhealthy messages about dieting and appearance.”

    Nearly 29 million people in the U.S. will have an eating disorder at some point in their lives, NEDA estimates. Most of those people – 95% – are between ages 12-25, an age group for which social media is a key part of daily life.

    The problem has grown with increased social media use since the start of the COVID-19 pandemic. Calls, texts, and chats to the NEDA Helpline rose 58% from March 2020 to October 2021, Smolar says.

    Eating disorders are serious medical conditions that can be life-threatening and are linked to suicide risk. People of all sizes, ages, racial and ethnic groups, and genders can have eating disorders. These conditions can be treated. If you or someone you know is dealing with a harmful relationship to food or body image, get help. You can start with your doctor or a therapist. Or call or text NEDA’s helpline at 800-931-2237.

    ‘Shame and Guilt’

    Research links social media use to eating disorders including:

    • Anorexia nervosa: undereating and often an obsession with thinness. This condition can cause severe health problems and can be fatal.
    • Bulimia nervosa: eating large amounts of food in a short period of time and then trying to counter it in unhealthy ways like purging, diuretics, laxatives, and excessive fasting or exercise
    • Binge-eating disorder: binge eating without purging or other attempts to offset repeatedly eating large amounts of food.

    The relationship between social media use and binge eating shows in a 2022 review of studies. “The more participants use social media, the more likely they are to have increased appetite or intention to eat, which can lead to binge eating,” says researcher Bo Ra Kim of the University of Texas at Austin’s School of Nursing.

    Other unhealthy behaviors include compulsive workouts and so-called cheat meals. “Although cheat meals can be packaged as a reward for me for exercising and dieting hard, losing control during that period can have negative health consequences in many cases,” Kim says.

    Research also shows that seeing idealized (and unrealistic) Instagram images can negatively affect how young women feel about their bodies. Efforts to promote body positivity and spot unrealistic content may help counter that.

    Unhealthy Comparisons

    Some people do whatever it takes to look like people they perceive as looking perfect, regardless of whether it is a realistic or healthy goal.

    “There’s a lot of hero worship,” says Nancy Mramor Kajuth, PhD, a Pittsburgh psychologist and author of Get Reel: Produce Your Own Life. “It generates a false reality to think you need to look that way. You’re so strongly identified with someone on social media that you stop separating yourself from the fact that they’re just people who are paid to look good. That’s their job.”

    People also overlook the fact that in real life, celebrities don’t even look like their visual images without all the makeup, styling, and photo editing, Kajuth says. The idea of what’s “perfect” or what “looks good” is also subjective and varies among different groups. Still, it can be harder to resist social media imagery if you’re vulnerable to an eating disorder or body image issues.

    These influences aren’t new, Kajuth points out. Before social media, the unhealthy gaze came from magazines, TV, movies, and billboards. But social media can bombard you with images and messages that can multiply and follow you around, thanks to algorithms and shared posts. The comparisons can go on and on.

    Growing Use of Social Media

    Facebook and Instagram, both owned by Meta, are making it easier for people to change their settings to opt out of seeing certain ads or content. For instance, they can set their settings so that if they type in certain words on Instagram, such as “skinny,” they will automatically be taken to self-help content. TikTok has a page devoted to awareness of eating disorders.

    However, the Social Media Victims Law Center says that technology companies haven’t done enough to protect users. The Center has filed 14 eating disorder cases against social media companies.

    NEDA has asked Congress to allocate at least $1 million for the National Institute of Mental Health to research the effects of social media on teenagers and children. NEDA has also called on lawmakers to push technology companies to release their social media research, to hold them more accountable, and to stop them from micro-targeting young people with ads and content.

    “We continue to ask social media companies to evaluate their policies and to continue to do better to make their sites safer for users,” Smolar says.

    A Social Media Checkup and Other Ways to Help

    Experts and researchers encourage health care providers to assess the social media activities of their patients. They also offer these tips for individuals and families to help reduce the impact of social media on mental health:

    • Get help if you think you may have an eating disorder or body image problems, or if your social media use affects how you feel about yourself. Consider cognitive behavioral therapy (CBT), Kim says. “Mindfulness programs are highly recommended treatments.”
    • Take stock of the message and images that you view and how they make you feel, Smolar says. Make sure that the content is healthy for you.
    • Don’t dwell on numbers related to measuring food or weight. This includes social media posts that include specific weights or body-part measurements, body mass index (BMI) levels, and calorie counts.
    • Spend more face-to-face time with family and friends who are positive, supportive, and healthy for you.
    • If you’re the parent of a teen, be aware of the spaces they are in – not only in real life, but also on social media.
    • Take a timeout from social media. “It loses some of its power when you are not attached to it,” Kajuth says.

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  • Paul Pelosi attack unleashes partisan finger-pointing and sows fresh fears of political violence | CNN Politics

    Paul Pelosi attack unleashes partisan finger-pointing and sows fresh fears of political violence | CNN Politics

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    CNN
     — 

    America’s toxic politics quickly turned the brutal attack on House Speaker Nancy Pelosi’s husband into the latest vicious partisan fight – even before the full facts are known.

    Police have yet to ascribe a motive to the attack on Paul Pelosi, 82, after a man broke into the couple’s home in San Francisco. They have said the alleged assailant was intentional about going to the house, and he shouted out, “Where is Nancy?” CNN has reported.

    Eight days before critical midterm elections, the intense political reaction had already outraced the investigation even before the US attorney’s office for the Northern District of California on Monday filed charges of attempted kidnapping of a US official and assault against the suspect in the case, David DePape, 42.

    Republicans, while condemning the violence, are denying they have any culpability in fostering a poisoned political environment. Some even used it to pivot to new attempts to sow doubt on the integrity of US elections.

    In another sign of an ugly time, Pelosi’s misfortune is already the subject of outrageous conspiracies – amplified for a time by the new owner of Twitter, Elon Musk, in a possible sign of how the social network could develop under his leadership. Ex-President Donald Trump’s son, Don Jr., also pushed false claims about the attack that were in deeply poor taste.

    Reports confirmed by CNN that the suspect posted memes and conspiracy theories on Facebook about Covid-19 vaccines, the 2020 election and the January 6, 2021, insurrection renewed the debate about how much responsibility political leaders have to temper inflammatory rhetoric in order to avoid triggering violence.

    The suspect in the case has not been arraigned, but Democrats, including President Joe Biden, are warning that the attack on the Pelosi is just the latest inevitable consequence of a GOP overtaken by its extreme fringe.

    “What makes us think that one party can talk about ‘stolen elections,’ ‘Covid being a hoax,’ ‘this is all a bunch of lies,’ and it not affect people who may not be so well balanced?” Biden said on Friday.

    “What makes us think that it’s not going to corrode the political climate?”

    This was a question even before the Paul Pelosi attack given that many Republican candidates have tried to energize their base by putting Trump’s false claims about a stolen election in 2020 at the center of their midterm election campaigns.

    Trump, who’s still the de facto leader of the GOP, has yet to fully condemn the attack on Paul Pelosi. In an interview on Spanish-language Americano Media on Monday, the ex-President called the attack “a terrible thing” and then quickly connected it to Republican criticisms of rising crime in US cities.

    But dozens of Republicans – from Senate Minority Leader Mitch McConnell, Texas Sen. Ted Cruz, former Vice President Mike Pence and GOP House conference chair Elise Stefanik – have offered stronger condemnations.

    At the same time, top Republicans on Sunday dodged on whether their side especially had fostered a dangerous political climate after embracing election falsehoods and blamed both sides equally for political turmoil.

    The gulf between the two parties in the aftermath of the attack underscored the nation’s internal political estrangement ahead of next week’s election. It suggested Republicans are unwilling to get crosswise with their voters by being more critical of the extremism pulsating through the GOP base. And political shock waves of the incident also showed how Democrats are keen to link rising threats against lawmakers and their families with Trump’s political movement as raging inflation threatens to deal them a heavy defeat at the ballot box.

    Yet the aftermath of the assault represents more than just another fault line between Republicans and Democrats and points to something more than rote arguments of equivalence between rival politicians.

    It took place in a time scarred by the January 6 insurrection, which established that in a festering political atmosphere cultivated and incited by Trump, individuals can be inspired to carry out acts of violence. The overwhelming majority of the ex-President’s supporters have not acted on his false claims of a stolen election. But while leading Republicans are right to argue the political attacks have targeted prominent figures on both sides, only one party features members who are excusing, downplaying, or denying the violence of January 6 and amplifying false claims of a stolen election that have been proven to incite violence.

    It was a sign of a worsening political environment that Musk gave credence to a fringe conspiracy theory about the Paul Pelosi attack. He tweeted and then deleted a link to an article on a website that purports to be a news outlet, CNN’s Oliver Darcy and Donie O’Sullivan reported. The conspiracy theory was later amplified on Twitter by Trump Jr.

    And in another troubling development this weekend that wasn’t linked to the Pelosi case but underscored worrying extremism coming to the surface of American politics, a series of antisemitic messages appeared in public spaces – including a football stadium, a highway overpass and a downtown building in Jacksonville, Florida.

    Top Republicans on Sunday condemned the Pelosi attack as a despicable crime, but they tended to see it in isolation from current political tensions, even though the GOP has long demonized the speaker in hard-hitting ad campaigns. Instead, Republicans suggested it’s symptomatic of the rising violent crime they pin on Democrats.

    “It’s disgusting. This violence is horrible,” Florida Sen. Rick Scott, who runs the Senate GOP’s campaign arm, said on CNN’s “State of the Union,” adding that his heart went out to Paul Pelosi and wished him a full recovery. But Scott quickly pivoted to highlight a Republican canvasser whom his fellow Florida Sen. Marco Rubio has said was attacked in Miami for political reasons. (After the incident, Rubio accused the media of not caring about violence when it targets Republicans.)

    Scott also tried to move on in the interview to tacitly raise fresh suspicions about the US electoral system in coded language. Asked by CNN’s Dana Bash whether Republicans should do more to condemn dangerous rhetoric and conspiracy theories, Scott replied: “We have to do everything we can to … make sure people feel comfortable about these elections. We have got to do everything we can to get people comfortable that this election in nine days is going to be free and fair, that people’s votes are all going to be counted fairly.”

    The reason why millions of Americans have lost confidence in elections – despite repeated court rulings rejecting Trump’s fraud claims and his own Justice Department’s statement that 2020 lacked major irregularities – is that the ex-President and many GOP allies are still falsely saying the election was stolen.

    Ronna McDaniel, the chair of the Republican National Committee, rejected the idea that the attack on Paul Pelosi was an inevitable consequence of rising Republican rhetorical attacks on Democratic politicians.

    “We don’t like this at all across the board. We don’t want to see attacks on any politician from any political background,” McDaniel said on “Fox News Sunday.”

    She also claimed that Biden had not condemned a suspect arrested near Brett Kavanaugh’s home who has been charged with attempting to murder the conservative Supreme Court justice. (After the arrest, White House press secretary Karine Jean-Pierre told reporters Biden believed any threats, violence or attempt to intimidate judges had no place in US society.)

    House Minority Leader Kevin McCarthy has yet to deliver a full-throated public condemnation of the assault on Paul Pelosi on camera or on his official social media accounts or to release a detailed statement. The California Republican did tell Fox on Sunday he had texted with the speaker to express concern and his hopes for her husband’s full recovery.

    “Let me be perfectly clear, violence or threat of violence has no place in our society. What happened to Paul Pelosi is wrong,” he told Fox.

    The lack of a more public reaction by McCarthy is notable since he could be speaker himself, if Republicans win the House next week, and would have the responsibility of fulfilling the institutional duties of a role that is sometimes supposed to supersede partisan politics. This will lead to questions of whether he is catering to his fervently pro-Trump conference.

    His comments also appear less direct than Speaker Pelosi’s reaction to the shooting of GOP Whip Steve Scalise at a congressional baseball practice in 2017, which she described as a “despicable and cowardly attack” on Congress itself and said at such times there were “no Democrats or Republicans.” After Vermont Sen. Bernie Sanders was informed that the deceased suspect in the shooting volunteered on his Democratic presidential campaign, he took to the Senate floor to condemn political violence “in the strongest possible terms.”

    The Pelosi attack is also highlighting concerns about the general tone of some Republican advertising, which sometimes features candidates wielding guns.

    Minnesota Rep. Tom Emmer, the chair of the GOP’s House campaign arm, denied there was anything tonally off about a video he tweeted last week that showed him firing a rifle with the hashtag #FirePelosi.

    Emmer said on CBS’ “Face the Nation” that the tweet was about “Exercising our Second Amendment rights, having fun.”

    Another Republican who could have a big role in a future majority is Rep. Marjorie Taylor Greene. The pro-Trump Republican said such attacks “shouldn’t happen to Paul Pelosi. It shouldn’t happen to innocent Americans. It shouldn’t happen to me,” claiming she received death threats every day.

    In 2021, a CNN KFile review of hundreds of posts and comments on Greene’s Facebook page showed she repeatedly indicated support for executing prominent Democratic politicians in 2018 and 2019, including Pelosi, before being elected to Congress.

    Leading Democrats were quick to make a link between such extremist rhetoric and the rise of violence and intimidation that has seen threats rise against political candidates and even some groups show up to monitor drop boxes in states like Arizona in moves Democrats have criticized as attempts at voter intimidation.

    Some of them reacted to reports that the alleged assailant in the Paul Pelosi incident had asked where his wife was, and immediately drew conclusions not yet supported by details released by police. Minnesota Rep. Ilhan Omar, for instance, tweeted that a “far right white nationalist tried to assassinate the Speaker of the House and almost killed her husband a year after violent insurrectionists tried to find her and kill her in the Capitol, and the Republican Party’s response is to either ignore it or belittle it.”

    Biden was more temperate but also made the link to far-right wing rhetoric at a fundraising event in Pennsylvania on Friday, referring to the alleged assailants’ demands of “where is Nancy?”

    “Every person of good conscience needs to clearly and unambiguously stand up against the violence in our politics regardless what your politics are,” Biden said.

    Former President Barack Obama made a wider argument about how the coarsening of political dialogue risked new eruptions of violence – and squarely put the blame on Republicans.

    “This habit of saying the worst about other people, demonizing people, that creates a dangerous climate,” the former President said at a campaign event in Wisconsin on Saturday.

    “If elected officials don’t do more explicitly to reject this kind of over-the-top crazy rhetoric, if they keep on ignoring it or tacitly supporting it or in some cases encouraging it, if they’re telling supporters, ‘you’ve got to stand outside polling places armed with guns and dressed in tactical gear,’ that’s the kind of thing that ends up getting people hurt.”

    This story has been updated with additional developments.

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  • Musk floats paid Twitter verification, fires board

    Musk floats paid Twitter verification, fires board

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    Billionaire Elon Musk is already floating major changes for Twitter — and faces major hurdles as he begins his first week as owner of the social-media platform.

    Twitter’s new owner fired the company’s board of directors and made himself the board’s sole member, according to a company filing Monday with the Securities and Exchange Commission.

    He’s also testing the waters on asking users to pay for verification. A venture capitalist working with Musk tweeted a poll asking how much users would be willing to pay for the blue check mark that Twitter has historically used to verify higher-profile accounts so other users know it’s really them.

    Musk, whose account is verified, replied, “Interesting.”

    Critics have derided the mark, often granted to celebrities, politicians, business leaders and journalists, as an elite status symbol.

    But Twitter also uses the blue check mark to verify activists and people who suddenly find themselves in the news, as well as little-known journalists at small publications around the globe, as an extra tool to curb misinformation coming from accounts that are impersonating people.

    “The whole verification process is being revamped right now,” Musk tweeted Sunday in response to a user who asked for help getting verified.

    On Friday, meanwhile, billionaire Saudi Prince Alwaleed bin Talal said he and his Kingdom Holding Company rolled over a combined $1.89 billion in existing Twitter shares, making them the company’s largest shareholder after Musk. The news raised concerns among some lawmakers, including Sen. Chris Murphy, a Democrat from Connecticut.

    Murphy tweeted that he is requesting the Committee on Foreign Investment — which reviews acquisitions of U.S. businesses by foreign buyers — to investigate the national security implications of the kingdom’s investment in Twitter

    “We should be concerned that the Saudis, who have a clear interest in repressing political speech and impacting U.S. politics, are now the second-largest owner of a major social media platform,” Murphy tweeted. “There is a clear national security issue at stake and CFIUS should do a review.”

    Having taken ownership of the social media service, Musk has invited a group of tech-world friends and investors to help guide the San Francisco-based company’s transformation, which is likely to include a shakeup of its staff. Musk last week fired CEO Parag Agrawal and other top executives. There’s been uncertainty about if and when he could begin larger-scale layoffs.

    Those who have revealed they are helping Musk include Sriram Krishnan, a partner at venture capital firm Andreessen Horowitz, which pledged back in the spring to chip in to Musk’s plan to buy the company and take it private.

    Krishnan, who is also a former Twitter product executive, said in a tweet that it is “a hugely important company and can have great impact on the world and Elon is the person to make it happen.”

    Jason Calacanis, the venture capitalist who tweeted the poll about whether users would pay for verification, said over the weekend he is “hanging out at Twitter a bit and simply trying to be as helpful as possible during the transition.”

    Calacanis said the team already “has a very comprehensive plan to reduce the number of (and visibility of) bots, spammers, & bad actors on the platform.” And in the Twitter poll, he asked if users would pay between $5 and $15 monthly to “be verified & get a blue check mark” on Twitter. Twitter is currently free for most users because it depends on advertising for its revenue.

    Musk agreed to buy Twitter for $44 billion in April but it wasn’t until Thursday evening that he finally closed the deal, after his attempts to back out of it led to a protracted legal fight with the company. Musk’s lawyers are now asking the Delaware Chancery Court to throw out the case, according to a court filing made public Monday. The two sides were supposed to go to trial in November if they didn’t close the deal by the end of last week.

    Musk has made a number of pronouncements since early this year about how to fix Twitter, and it remains unclear which proposals he will prioritize.

    He has promised to cut back some of Twitter’s content restrictions to promote free speech, but said Friday that no major decisions on content or reinstating of banned accounts will be made until a “content moderation council” with diverse viewpoints is put in place. He later qualified that remark, tweeting “anyone suspended for minor & dubious reasons will be freed from Twitter jail.”

    The head of a cryptocurrency exchange that invested $500 million in Musk’s Twitter takeover said he had a number of reasons for supporting the deal, including the possibility Musk would transition Twitter into a company supporting cryptocurrency and the concept known as Web3, which many cryptocurrency enthusiasts envision as the next generation of the internet.

    “We want to make sure that crypto has a seat at the table when it comes to free speech,” Binance CEO Changpeng Zhao told CNBC on Monday. “And there are more tactical things, like we want to help bring Twitter into Web3 when they’re ready.”

    He said cryptocurrency could be useful for solving some of Musk’s immediate challenges, such as the plan to charge a premium membership fee for more users.

    “That can be done very easily, globally, by using cryptocurrency as a means of payment,” he said.

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  • Musk floats paid Twitter verification, fires board

    Musk floats paid Twitter verification, fires board

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    Billionaire Elon Musk is already floating major changes for Twitter — and faces major hurdles as he begins his first week as owner of the social-media platform.

    Twitter’s new owner fired the company’s board of directors and made himself the board’s sole member, according to a company filing Monday with the Securities and Exchange Commission.

    He’s also testing the waters on asking users to pay for verification. A venture capitalist working with Musk tweeted a poll asking how much users would be willing to pay for the blue check mark that Twitter has historically used to verify higher-profile accounts so other users know it’s really them.

    Musk, whose account is verified, replied, “Interesting.”

    Critics have derided the mark, often granted to celebrities, politicians, business leaders and journalists, as an elite status symbol.

    But Twitter also uses the blue check mark to verify activists and people who suddenly find themselves in the news, as well as little-known journalists at small publications around the globe, as an extra tool to curb misinformation coming from accounts that are impersonating people.

    “The whole verification process is being revamped right now,” Musk tweeted Sunday in response to a user who asked for help getting verified.

    On Friday, meanwhile, billionaire Saudi Prince Alwaleed bin Talal said he and his Kingdom Holding Company rolled over a combined $1.89 billion in existing Twitter shares, making them the company’s largest shareholder after Musk. The news raised concerns among some lawmakers, including Sen. Chris Murphy, a Democrat from Connecticut.

    Murphy tweeted that he is requesting the Committee on Foreign Investment — which reviews acquisitions of U.S. businesses by foreign buyers — to investigate the national security implications of the kingdom’s investment in Twitter

    “We should be concerned that the Saudis, who have a clear interest in repressing political speech and impacting U.S. politics, are now the second-largest owner of a major social media platform,” Murphy tweeted. “There is a clear national security issue at stake and CFIUS should do a review.”

    Having taken ownership of the social media service, Musk has invited a group of tech-world friends and investors to help guide the San Francisco-based company’s transformation, which is likely to include a shakeup of its staff. Musk last week fired CEO Parag Agrawal and other top executives. There’s been uncertainty about if and when he could begin larger-scale layoffs.

    Those who have revealed they are helping Musk include Sriram Krishnan, a partner at venture capital firm Andreessen Horowitz, which pledged back in the spring to chip in to Musk’s plan to buy the company and take it private.

    Krishnan, who is also a former Twitter product executive, said in a tweet that it is “a hugely important company and can have great impact on the world and Elon is the person to make it happen.”

    Jason Calacanis, the venture capitalist who tweeted the poll about whether users would pay for verification, said over the weekend he is “hanging out at Twitter a bit and simply trying to be as helpful as possible during the transition.”

    Calacanis said the team already “has a very comprehensive plan to reduce the number of (and visibility of) bots, spammers, & bad actors on the platform.” And in the Twitter poll, he asked if users would pay between $5 and $15 monthly to “be verified & get a blue check mark” on Twitter. Twitter is currently free for most users because it depends on advertising for its revenue.

    Musk agreed to buy Twitter for $44 billion in April but it wasn’t until Thursday evening that he finally closed the deal, after his attempts to back out of it led to a protracted legal fight with the company. Musk’s lawyers are now asking the Delaware Chancery Court to throw out the case, according to a court filing made public Monday. The two sides were supposed to go to trial in November if they didn’t close the deal by the end of last week.

    Musk has made a number of pronouncements since early this year about how to fix Twitter, and it remains unclear which proposals he will prioritize.

    He has promised to cut back some of Twitter’s content restrictions to promote free speech, but said Friday that no major decisions on content or reinstating of banned accounts will be made until a “content moderation council” with diverse viewpoints is put in place. He later qualified that remark, tweeting “anyone suspended for minor & dubious reasons will be freed from Twitter jail.”

    The head of a cryptocurrency exchange that invested $500 million in Musk’s Twitter takeover said he had a number of reasons for supporting the deal, including the possibility Musk would transition Twitter into a company supporting cryptocurrency and the concept known as Web3, which many cryptocurrency enthusiasts envision as the next generation of the internet.

    “We want to make sure that crypto has a seat at the table when it comes to free speech,” Binance CEO Changpeng Zhao told CNBC on Monday. “And there are more tactical things, like we want to help bring Twitter into Web3 when they’re ready.”

    He said cryptocurrency could be useful for solving some of Musk’s immediate challenges, such as the plan to charge a premium membership fee for more users.

    “That can be done very easily, globally, by using cryptocurrency as a means of payment,” he said.

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  • As Twitter’s new owner, Musk gets his chance to defeat bots

    As Twitter’s new owner, Musk gets his chance to defeat bots

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    Twitter’s unending fight against spam accounts is now a problem for new owner Elon Musk, who pledged in April to defeat the bot scourge or “die trying!”

    He later cited bots as a reason to back out of buying the social platform. But now that the billionaire has completed the deal, he’s faced with the task of delivering on his promise to clean up the fake profiles that have preoccupied him and bedeviled Twitter since long before he expressed interest in acquiring it.

    The challenge carries high stakes. The bot count matters because advertisers — Twitter’s chief revenue source — want to know roughly how many real humans they are reaching when they buy ads. It’s also important in the effort to stop bad actors from amassing an army of accounts to amplify misinformation or harass political adversaries.

    Ironically, it was not bots but Musk himself on Sunday who tweeted and then later deleted a link to an article pushing an unfounded conspiracy theory about the attack on Paul Pelosi. The tweet from Musk, coming just three days after he finalized his $44 billion purchase of the platform, raised concerns about the type of content that will be allowed on the social media site under his control.

    “How do we make Twitter a better place”

    “The bigger picture in my mind is: How do we make Twitter a better place for everybody,” said bot-counting expert Emilio Ferrara, who worked over the summer to investigate the problem for Musk. He cited the “value of the platform as a societal experience, as a collective place to have civilized discourse and talk freely without interference from nefarious accounts,” or scams, spam, pornography and harassment.

    To find out just how bad the bots are, Musk hired Ferrara and other data scientists to investigate. At the time, Musk sought to prove that Twitter was misleading the public and advertisers when it said fewer than 5% of its daily active users are fake or spam accounts. 

    The Tesla CEO tweeted in May that the question of what “advertisers were getting for their money” was “fundamental to the financial health of Twitter.” If Twitter lied or withheld crucial information about the bot count, Musk could have argued that he was justified in terminating the $44 billion agreement. 

    Ferrara, an associate professor of computer science and communications at the University of Southern California, said he had no real interest in whether Musk ultimately ended up owning the platform.

    Instead, he hoped that “any findings would be able to help improve the platform,” Ferrara told The Associated Press, speaking for the first time about his planned role as Musk’s expert trial witness.

    The question now is what Musk will do with that information. Ferrara’s presentation — some 350 pages of analysis and supporting documents — is locked up in confidential court filings, and he said he can’t disclose his conclusions.

    Twitter’s former leaders and its lawyers said Musk wildly exaggerated the problem because he had buyer’s remorse. Precise counts are “almost impossible” because any bot estimate is based on assumptions that can lead to bias, said Filippo Menczer, a researcher who has been studying social bots for more than a decade and was consulted by Twitter earlier this year.

    Not an easy fix

    “Nobody knows exactly how bad the problem is,” said Menczer, director of Indiana University’s Observatory on Social Media, who said he was speaking from his role as an academic researcher, not a consultant. “I would guess it’s not as bad as Musk said and not as good as Twitter claimed.”

    Many experts also doubt Musk’s ability to easily make improvements, which he’s suggested would rely on using algorithms to track and remove fake accounts and implementing new measures to “authenticate” real people.

    Earlier this month, Ferrara was preparing to travel to the East Coast to testify in Delaware, where Musk was defending against Twitter’s lawsuit asking a court to force him to close the deal. But two weeks before the scheduled Oct. 17 trial, Musk changed his mind and said he would go ahead with the $44 billion acquisition. It closed Thursday.

    Most legal experts didn’t think Musk had much of a case. The court’s head judge seemed likely to side with Twitter based on the specific terms and conditions of the April purchase agreement.

    But that’s not to say Musk didn’t have a point about the bots, according to Ferrara and other researchers hired by Musk’s legal team.

    The analysis firm CounterAction, which worked with Ferrara, said it concluded in a July 18 report submitted to the court that Twitter’s spam rate for monetizable accounts — those of value to advertisers — was at least 10% and could be as high as 14.2%, depending on how the rate is measured.

    Trevor Davis, the firm’s founder and CEO, said that analysis was based on a “firehose” of internal data that Twitter gave to Musk, but the company declined to provide additional data sought by Musk’s team.

    “We expect that access to the withheld data would reveal an even higher true spam rate,” Davis said in a prepared statement.

    Good bots vs. bad bots

    Musk has long been preoccupied with Twitter spambots promoting cryptocurrency schemes, in part because, as a celebrity user with more than 110 million followers, he sees a lot of them. Some scammers have opened accounts mimicking Musk’s name and likeness to try to get people to think he’s endorsing something.

    Not all bots are bad. Twitter encourages the use of automated accounts that report the weather, earthquakes or post humor or lines from literary classics. Twitter also allows for anonymity, which protects free speech and privacy — especially in authoritarian regions. But that practice can make it harder to root out malicious fake accounts.

    Ferrara first caught Twitter’s attention in the aftermath of revelations that Russia used social media to meddle in the U.S. presidential election in 2016, when he led a research group that estimated that 9% to 15% of Twitter’s active English-language accounts were bots.


    Elon Musk fires top executives after Twitter takeover

    02:21

    In a blog post soon after, Twitter complained that such outside research “is often inaccurate and methodologically flawed.” The company has repeatedly reported the under-5% number in its quarterly filings to the Securities and Exchange Commission, though it also cautions that it could be higher.

    Before Musk’s takeover, Twitter said it removed 1 million spam accounts each day. To calculate how many accounts are malicious spam, Twitter reviews thousands of accounts sampled at random, using both public and private data such as IP addresses, phone numbers, geolocation and how the account behaves when it is active.

    Dueling methodologies

    But over the past months, Musk and Twitter have tussled over the methodology. Twitter uses a metric it calls mDAU, for monetizable daily active usage.

    That “is literally a metric they invented,” Ferrara said. “You cannot contrast and compare that metric with any other service.”

    When Musk first started publicly raising questions about the bot numbers after agreeing to buy the company, another firm, Israel-based Cyabra, said it had the answer.

    “That elusive number you are looking for … we have it. It’s 13.7%,” the firm tweeted on May 17, flagging Musk’s Twitter handle to get his attention.

    Cyabra’s machine-learning technology works by scanning a large number of social media profiles to track behavioral patterns, trying to pick out which are behaving like humans. Such guesswork can misfire — but the tweet caught the attention of people close to Musk, if not the billionaire himself.

    Cyabra CEO Dan Brahmy said the company started working with the Musk camp by the end of May. Regardless of what the true bot count is, he said it’s not going to be an easy problem to solve.

    “Some bots are definitely nefarious,” Brahmy said. “The trade-offs are between being extremely high on sign-up standards and information security versus being extremely open minded in a way” that fosters freedom of speech and creativity.

    Since Musk officially took over as Twitter’s boss on Friday, he has made a number of changes and plans to charge $20 a month for Twitter Blue, a verification service that currently costs $5 monthly, the Verge reported.

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  • Instagram trying to reconnect users locked out of accounts

    Instagram trying to reconnect users locked out of accounts

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    NEW YORK — Instagram said it was working on an issue that left a seemingly large number of users locked out of their accounts Monday morning.

    Some users reported seeing a message that they were locked out but were still able to scroll through their feeds. Others posting on Twitter said they were completely shut out. Some reported that their number of followers dropped, presumably because those accounts were locked.

    The number of people complaining of being locked out of their accounts began to spike around 8:30 a.m. Eastern.

    It was unclear whether the problem was an internal issue or whether the social media site had been hacked.

    “We are aware that some Instagram users in different parts of the world are having issues accessing their Instagram accounts,” said a spokesperson for Meta. “We’re working to resolve the issue as quickly as possible and apologize for the inconvenience.”

    Users flooded social media platforms about the issue and Instagram acknowledged the problem on Twitter at 10:14 a.m. Eastern. In a couple of hours, the tweet had received more than 14,000 comments and was retweeted more than 40,000 times.

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  • Musk now gets chance to defeat Twitter’s many fake accounts

    Musk now gets chance to defeat Twitter’s many fake accounts

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    Twitter’s unending fight against spam accounts is now a problem for new owner Elon Musk, who pledged in April to defeat the bot scourge or “die trying!”

    He later cited bots as a reason to back out of buying the social platform. Now that the billionaire has completed the deal, he’s faced with the task of delivering on his promise to clean up the fake profiles that have preoccupied him and bedeviled Twitter since long before he expressed interest in acquiring it.

    The challenge carries high stakes. The bot count matters because advertisers — Twitter’s chief revenue source — want to know roughly how many real humans they are reaching when they buy ads. It’s also important in the effort to stop bad actors from amassing an army of accounts to amplify misinformation or harass political adversaries.

    “The bigger picture in my mind is: How do we make Twitter a better place for everybody,” said bot-counting expert Emilio Ferrara, who worked over the summer to investigate the problem for Musk. He cited the “value of the platform as a societal experience, as a collective place to have civilized discourse and talk freely without interference from nefarious accounts,” or scams, spam, pornography and harassment.

    To find out just how bad the bots are, Musk hired Ferrara and other data scientists to investigate. At the time, he sought to prove that Twitter was misleading the public when it said fewer than 5% of its daily active users are fake or spam accounts. If Twitter lied or withheld crucial information about the bot count, Musk could argue that he was justified in terminating the $44 billion agreement.

    Ferrara, an associate professor of computer science and communications at the University of Southern California, said he had no real interest in whether Musk ultimately ended up owning the platform.

    Instead, he hoped that “any findings would be able to help improve the platform,” Ferrara told The Associated Press, speaking for the first time about his planned role as Musk’s expert trial witness.

    The question now is what Musk will do with that information. Ferrara’s presentation — some 350 pages of analysis and supporting documents — is locked up in confidential court filings, and he said he can’t disclose his conclusions.

    Twitter’s former leaders and its lawyers said Musk wildly exaggerated the problem because he had buyer’s remorse. Precise counts are “almost impossible” because any bot estimate is based on assumptions that can lead to bias, said Filippo Menczer, a researcher who has been studying social bots for more than a decade and was consulted by Twitter earlier this year.

    “Nobody knows exactly how bad the problem is,” said Menczer, director of Indiana University’s Observatory on Social Media, who said he was speaking from his role as an academic researcher, not a consultant. “I would guess it’s not as bad as Musk said and not as good as Twitter claimed.”

    Many experts also doubt Musk’s ability to easily make improvements, which he’s suggested would rely on using algorithms to track and remove fake accounts and implementing new measures to “authenticate” real people.

    Earlier this month, Ferrara was preparing to travel to the East Coast to testify in Delaware, where Musk was defending against Twitter’s lawsuit asking a court to force him to close the deal. But two weeks before the scheduled Oct. 17 trial, Musk changed his mind and said he would go ahead with the $44 billion acquisition. It closed Thursday.

    Most legal experts didn’t think Musk had much of a case. The court’s head judge seemed likely to side with Twitter based on the specific terms and conditions of the April purchase agreement.

    But that’s not to say Musk didn’t have a point about the bots, according to Ferrara and other researchers hired by Musk’s legal team.

    The analysis firm CounterAction, which worked with Ferrara, said it concluded in a July 18 report submitted to the court that Twitter’s spam rate for monetizable accounts — those of value to advertisers — was at least 10% and could be as high as 14.2%, depending on how the rate is measured.

    Trevor Davis, the firm’s founder and CEO, said that analysis was based on a “firehose” of internal data that Twitter gave to Musk, but the company declined to provide additional data sought by Musk’s team.

    “We expect that access to the withheld data would reveal an even higher true spam rate,” Davis said in a prepared statement.

    Musk has long been preoccupied with Twitter spambots promoting cryptocurrency schemes, in part because as a celebrity user with more than 110 million followers, he sees a lot of them. Some scammers have opened accounts mimicking Musk’s name and likeness to try to get people to think he’s endorsing something.

    Not all bots are bad. Twitter encourages the use of automated accounts that report the weather, earthquakes or post humor or lines from literary classics. Twitter also allows for anonymity, which protects free speech and privacy — especially in authoritarian regions. But that practice can make it harder to root out malicious fake accounts.

    Ferrara first caught Twitter’s attention in the aftermath of revelations that Russia used social media to meddle in the U.S. presidential election in 2016, when he led a research group that estimated that 9% to 15% of Twitter’s active English-language accounts were bots.

    In a blog post soon after, Twitter complained that such outside research “is often inaccurate and methodologically flawed.” The company has repeatedly reported the under-5% number in its quarterly filings to the Securities and Exchange Commission, though it also cautions that it could be higher.

    Before Musk’s takeover, Twitter said it removed 1 million spam accounts each day. To calculate how many accounts are malicious spam, Twitter reviews thousands of accounts sampled at random, using both public and private data such as IP addresses, phone numbers, geolocation and how the account behaves when it is active.

    But over the past months, Musk and Twitter have tussled over the methodology. Twitter uses a metric it calls mDAU, for monetizable daily active usage.

    That “is literally a metric they invented,” Ferrara said. “You cannot contrast and compare that metric with any other service.”

    When Musk first started publicly raising questions about the bot numbers after agreeing to buy the company, another firm, Israel-based Cyabra, said it had the answer.

    “That elusive number you are looking for … we have it. It’s 13.7%,” the firm tweeted on May 17, flagging Musk’s Twitter handle to get his attention.

    Cyabra’s machine-learning technology works by scanning a large number of social media profiles to track behavioral patterns, trying to pick out which are behaving like humans. Such guesswork can misfire — but the tweet caught the attention of people close to Musk, if not the billionaire himself.

    Cyabra CEO Dan Brahmy said the company started working with the Musk camp by the end of May. Regardless of what the true count is, he said it’s not going to be an easy problem to solve.

    “Some bots are definitely nefarious,” Brahmy said. “The trade-offs are between being extremely high on sign-up standards and information security versus being extremely open minded in a way” that fosters freedom of speech and creativity.

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  • Brooklyn Nets star Kyrie Irving defends his tweet about a documentary deemed antisemitic and stands by sharing a video by Alex Jones | CNN

    Brooklyn Nets star Kyrie Irving defends his tweet about a documentary deemed antisemitic and stands by sharing a video by Alex Jones | CNN

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    CNN
     — 

    Brooklyn Nets star Kyrie Irving said that he is “not going to stand down on anything I believe in” after he was condemned by the owner of his NBA team for tweeting a link to a documentary deemed to be antisemitic.

    The star guard tweeted a link Thursday to the 2018 movie “Hebrews to Negroes: Wake Up Black America,” which is based on Ronald Dalton’s book of the same name. Rolling Stone described the book and movie as “stuffed with antisemitic tropes.”

    In a fraught post-game press conference after the Nets lost to the Indiana Pacers on Saturday, Irving defended his decision to post a link to the documentary.

    “In terms of the backlash, we’re in 2022, history is not supposed to be hidden from anybody and I’m not a divisive person when it comes to religion, I embrace all walks of life,” he said.

    “So the claims of antisemitism and who are the original chosen people of God and we go into these religious conversations and it’s a big no, no, I don’t live my life that way.”

    Several organizations have condemned Irving’s tweet, including the Anti-Defamation League (ADL), the NBA, the Brooklyn Nets, and Nets’ owner Joe Tsai.

    “I’m disappointed that Kyrie appears to support a film based on a book full of anti-semitic disinformation,” Nets owner Joe Tsai tweeted Friday night.

    “I want to sit down and make sure he understands this is hurtful to all of us, and as a man of faith, it is wrong to promote hate based on race, ethnicity or religion.”

    Tsai added, “This is bigger than basketball.”

    Irving said in the press conference that he “respects what Joe [Tsai] said,” but claimed that he had not tweeted something harmful.

    “Did I do anything illegal? Did I hurt anybody, did I harm anybody? Am I going out and saying that I hate one specific group of people?”

    “It’s on Amazon, a public platform, whether you want to go watch it or not, is up to you,” Irving said. “There’s things being posted every day. I’m no different than the next human being, so don’t treat me any different.”

    CNN has asked Amazon for comment but, at the time of publication, had not received a response.

    At the same time, Irving acknowledged his “unique position” to influence his community, but said “what I post does not mean that I support everything that’s being said or everything that’s being done or I’m campaigning for anything.”

    Jonathan Greenblatt, CEO of the Anti-Defamation League, in a tweet on Friday called Irving’s social media post “troubling.”

    “The book and film he promotes trade in deeply #antisemitic themes, including those promoted by dangerous sects of the Black Hebrew Israelites movement. Irving should clarify now.”

    Kyrie Irving during the Indiana Pacers game on Saturday.

    The Nets also spoke out against the star guard’s tweet.

    “The Brooklyn Nets strongly condemn and have no tolerance for the promotion of any form of hate speech,” the team said in a statement to CNN.

    “We believe that in these situations, our first action must be open, honest dialogue. We thank those, including the ADL (Anti-Defamation League), who have been supportive during this time.”

    The NBA issued a statement saying, “Hate speech of any kind is unacceptable and runs counter to the NBA’s values of equality, inclusion and respect.

    “We believe we all have a role to play in ensuring such words or ideas, including antisemitic ones, are challenged and refuted and we will continue working with all members of the NBA community to ensure that everyone understands the impact of their words and actions.”

    Rolling Stone, meanwhile, said the movie and book include ideas in line with some “extreme factions” within the Black Hebrew Israelite movement that have expressed antisemitic and other discriminatory sentiments.

    During the press conference, Irving was also asked about his decision to share a video created by far-right talk show host and conspiracy theorist Alex Jones, who was recently ordered to pay nearly $1 billion in damages to Sandy Hook families for his lies about the massacre.

    Irving clarified that he did not agree with Jones’ false claims that the Sandy Hook shooting was staged but stood by sharing Jones’ post in September “about secret societies in America of occults,” that Irving believed to be “true.”

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  • India cricket star Virat Kohli “paranoid” over hotel video

    India cricket star Virat Kohli “paranoid” over hotel video

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    SYDNEY — India cricket star Virat Kohli says he is paranoid over his privacy after an “appalling” incident in which intruders allegedly filmed inside his hotel room during the Twenty20 World Cup.

    Kohli took to social media on Monday to denounce the video, in which a stranger walks through the room filming every step of the way.

    A second person was in the room when the video was shot, but no faces are shown in the footage.

    The video is labelled ’King Kohli’s Hotel Room,” and shows the star batsman’s neat and organized belongings.

    It remains unclear in which hotel room the video was taken, or how it came into Kohli’s possession.

    “I understand that fans get very happy and excited seeing their favorite players and get excited to meet them and I’ve always appreciated that,” Kohli wrote to his 221 million followers on Instagram.

    “But this video here is appalling and it’s made me feel very paranoid about my privacy. If I cannot have privacy in my own hotel room, then where can I really expect any personal space at all??

    “I’m NOT okay with this kind of fanaticism and absolute invasion of privacy. Please respect people’s privacy and not treat them as a commodity for entertainment.”

    Kohli played in India’s five-wicket loss to South Africa in Perth on Sunday night. The 33-year-old made only 12 runs and dropped an easy catch in the deep.

    India plays its next match at the T20 World Cup on Wednesday against Bangladesh in Adelaide.

    ———

    More AP cricket: https://apnews.com/hub/cricket and https://twitter.com/AP—Sports

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