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  • John V. Anderson: 75 years in community banking

    John V. Anderson: 75 years in community banking

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    John V. Anderson bought F&M Bank in the early 1970s. It’s a third-generation family business today.

    John V. Anderson celebrates 75 years in community banking this year. The chairman emeritus of F&M Bank offers us a glimpse of his life, his career and the lessons he’s learned along the way.

    By Molly Bennett


    Name:
    F&M Bank

    Assets:
    $650 million

    Location:
    Crescent, Okla.

    How do you capture a life in 1,000 words? The answer: with difficulty. And when that life takes in the Great Depression, World War II and 75 years in community banking, the challenge becomes more acute. But here goes nothing.

    John V. Anderson, who is 95, is chairman emeritus of F&M Bank in Crescent, Okla. Since buying it 50 years ago, he has watched it grow from a single-branch community bank to one with nine locations across the state and $650 million in assets. His three sons and one daughter are all involved in the 100% family-owned business, as are three of his grandchildren.

    “And I’ve got great-grandchildren now that are beginning to drive cars, so that’s the next wave that wants a job,” he laughs.

    “In these 75 years, I’ve made a lot of friends. I just did the best I could at whatever job I had.”
    —John V. Anderson, F&M Bank

    Anderson’s family ties have always been strong. He was born into a farming family in Choctaw, Okla., in 1927. His father’s family, members of the Citizens Potawatomi Nation, farmed corn and cotton, and his mother came from a produce farming family.

    When Anderson was three, his father lost his job at the local utility company. “We had to skimp and save,” he says. “We picked cotton, and we chopped cotton and corn. We didn’t have a car, so we had to walk out to the fields. That made such an impression on me. So, every job I’ve had, I would do the best job I could.”

    In 1945, right after high school, he enlisted in the Navy, finishing boot camp right as the U.S. dropped the bombs on Hiroshima and Nagasaki. He was stationed on an aircraft carrier and took part in Operation Magic Carpet, which saw U.S. troops collecting armed forces personnel from various Pacific islands and dropping them off at San Diego or Pearl Harbor. “We were a part of a really joyful time, because everybody was coming home,” Anderson says.

    The banking adventure begins

    After he was discharged, he worked at a utility company before taking a job at Liberty National Bank in Oklahoma City in 1947. There, he worked his way up from messenger to teller to the correspondence department. The latter is where he met his wife, Jo Laverne, who is 93.

    “She worked about 10 feet from me … and I thought she was a pretty good-looking girl. I’d shoot a rubber band back there once in a while just to get her attention,” he laughs. The couple celebrated their 73rd wedding anniversary in September.


    Anderson (center, standing), who is chairman emeritus of F&M Bank; his three sons and one daughter, all of whom work at the community bank; and his wife, Jo Laverne (seated).


    But back to 1972. That year, Anderson was senior vice president of operations at Liberty when one of his industry connections, J.R. Gibson, who owned F&M Bank in Crescent, Okla., told Anderson he was looking to sell due to health problems.

    “He said, ‘If you are interested, you’d be my first choice,’” Anderson says. “I said, ‘J.R., let me tell you that I don’t have any money, I have no net worth and I have no secondary source of income. But I’ll see what I can do.’”

    Anderson went to some colleagues at Liberty National Bank, and they agreed to consider loaning him the $548,000 he needed—about $4 million today. “And I thought, if you make me a loan, you’re probably the worst loan officers I’ve ever run into,” he laughs. “But anyhow, they made that loan.”

    Anderson says that when one of the presidents at Liberty heard about the loan, he said, “Let me tell you something. You’re gonna be one of the last guys that can buy a bank with just sweat equity.”

    And so began the Anderson family’s ownership of F&M Bank. It was a baptism of fire: The late 1970s and early 1980s brought a recession, high inflation and higher interest rates; Anderson was paying 18% interest on the loan he used to buy the bank. But F&M survived through hard work and the connections Anderson had made.


    Memories of John V. Anderson’s life in community banking and elsewhere.


    Since then, the community bank’s growth has been steady. It acquired a handful of distressed banks over the years and opened branches to expand its footprint. Anderson has been an active member of the Oklahoma Bankers Association and ICBA, and he also sat on the board of First National Bank & Trust Co., a Potawatomi tribal bank in Shawnee, Okla. His son, John Tom Anderson, is a current director.

    “We have excellent relations with the tribe, and [F&M Bank] does some loans with the Bureau of Indian Affairs,” Anderson says.

    Today, he and his family have their eyes on the future. “Right now, we’re in the process of drawing up rules for employing family members,” he says. “We want them to have a good education, and we want them to work someplace else for three or four years to see what it’s like to work for somebody that’s very objective. We want them to observe the same standards that everybody observes when they come to work for us.”

    In 2019, Anderson was inducted into the Oklahoma Bankers Hall of Fame. “I thought that was something,” he says. “I’ve done that through mentors and friendships, and in these 75 years I’ve made a lot of friends. I just did the best I could at whatever job I had.”


    John V. Anderson’s deep belief in education

    Having gone straight from high school to the Navy and then into the workforce, John V. Anderson never went to college.

    His first employer in banking, Liberty National Bank in Oklahoma City, Okla., offered banking courses for free to its employees—as long as learners passed. “Well, I took advantage of all those courses that I could,” Anderson says.

    Later, he went to the Graduate School of Banking in Madison, Wis., and also relied on mentors. “Some of them were guys who had made it through in banking during the big Depression,” he says. “They were really seasoned bankers, and I appreciated what they did to help me along.

    “I’m a real believer in getting all the education that you can in a field that you think you’re gonna enjoy.”


    Molly Bennett is executive editor of Independent Banker.

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  • Wood & Huston Bank’s life-saving donation

    Wood & Huston Bank’s life-saving donation

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    After 40 years in its Cape Giradeau branch, Wood & Huston Bank moved to a new building and allowed firefighters to train in its former building.

    Before Wood & Huston Bank’s former headquarters was demolished, the community bank lent the space to a local fire department for critical, hands-on training.

    By William Atkinson


    If you are in the process of pulling up roots from an existing building and moving to a new facility, and if you plan to demolish the older building, there may be a way to provide a valuable service to your community—one that is so valuable that it may actually save lives in the future.

    Such a scenario happened in August 2022 in Cape Girardeau, Mo., where $1 billion-asset Wood & Huston Bank closed an existing branch and moved to a new one right next door.

    “The decision to close our old facility and build new was made in the spring of 2021,” says Kate Yarbro, vice president and branch manager of the Cape Girardeau branch. “The Huston family generously chose to build us a new facility after 40 years of life in our previous building.”

    The building had been renovated and extended many times since it was built in 1980. While it was a hard decision to tear down a piece of history, Yarbro says the community bank’s staff is excited about it and looks forward to the next 40 years in its new building.

    Shortly after the move, Yarbro was approached by Matt Mittrucker, battalion chief of training and safety for the Cape Girardeau Fire Department. He asked if it would be possible to do some training in the building while they were waiting for demolition to begin.

    “After discussing it with some colleagues,” says Yarbro, “we decided it would be a great opportunity for the department’s training and could also have a positive impact on our community.”

    “We often look for buildings in town that may be demolished but that are still in safe conditions that we can train with,” says Mittrucker. “Those opportunities rarely present themselves.”

    Wood & Huston, he notes, “graciously allowed us full access to the old building, before demolition, without burning it due to the close proximity to other structures.”

    Bringing in the battalion

    The fire department has three shifts of 21 firefighters each who staff four engines and one ladder. Each shift was able to send crews at least twice for training before the building was demolished.

    “Each crew trained several hours each day while rotating in and out, so that we could still provide emergency services promptly,” says Mittrucker. The multiday training incorporated many different skills that crews would need in an emergency.

    “We had a positive reaction from every customer we saw, and I feel the community as a whole was excited to see our city’s fire department get to train.”
    —Kate Yarbro, Wood & Huston Bank

    “We accomplished search training for victims in large structures used for commercial purposes that have drastically different layouts than a normal residential structure,” Mittrucker adds. “We advanced charged hoselines into the structure and were actually able to spray water in order to practice water stream control.”

    However, one of the best trainings was practicing roof ventilation on a real roof.

    “Due to the nature of the action, we often can’t do this in training, because it destroys the roof by cutting smoke and relief holes into a structure using chainsaws and rotary saws,” he says. “This action greatly improves victim survivability and improved working conditions for the interior firefighters.”

    “It was fun for us to see them training for a few days,” Yarbro says. “We had some people concerned at first that the bank was on fire, but we quickly spread the word that the fire department was just doing some training. We had a positive reaction from every customer we saw, and I feel the community as a whole was excited to see our city’s fire department get to train.”

    The facility was demolished the first week of September, after training had been completed. At that time, Wood & Huston Bank arranged to have the lot graded and concrete poured.

    A better customer experience

    The new, open-concept facility includes additional parking, two ITMs and other features designed to give customers a more customized banking experience. According to Yarbro, the new branch is “a breath of fresh air and a modern take on banking. We are looking forward to creating our home here, and excited for the future.”

    “Any opportunity to partner with a local business such as Wood & Huston is a win for both,” says Mittrucker. “It shows the bank’s devotion to its community and shows our community businesses that we are ready to respond to any emergency that may arise.

    “Wood & Huston’s allowance for us to train made an impact on all the citizens of Cape Girardeau for the foreseeable future, due to the fact that our firefighters will be familiar in a similar situation when emergencies occur,” he adds. “It was truly a priceless opportunity.”


    William Atkinson is a writer in Illinois.

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  • 5 ways AI can improve customer service

    5 ways AI can improve customer service

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    Illustration by Idey/Adobe

    AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no.

    By Susan Springer


    Quick Stat

    $447B

    The estimated amount of money banks will save by using AI applications by 2023.

    Source: Business Insider

    From gaming and online advertisements to autonomous vehicles and smart homes, artificial intelligence (AI) is used in a wide variety of ways. When it comes to banking, adoption is still in the early stages. However, when it’s thoughtfully applied to customer service, community banks can solve customer pain points and reap significant benefits—without losing the personal touch they’re known for.

    How can AI accomplish this? First, with AI’s ability to mimic human intelligence, community banks can quickly process huge amounts of data to ease customer friction. Then, by monitoring AI as it works, banks can see where their customers’ experience can improve. That’s because AI iteratively improves itself based on the information it collects, with computer systems processing data and learning patterns through advanced algorithms.

    “There’s incredible value in banks’ data, and they aren’t optimizing it either because of a lack of technology or it’s locked in the core. With AI, we can turn it into actionable insights.”
    —Carson Lappetito, Sunwest Bank

    Here are common issues customers experience that AI could improve.

    “My accounts are scattered at different banks.”

    “Many orphaned accounts sit inside community banks,” says Carson Lappetito, president of $2.5 billion-asset Sunwest Bank in Sandy, Utah.

    Customers don’t want a fragmented banking relationship. “They often say, ‘You’re my core bank and I want my accounts together, I just didn’t know you had an SBA loan department,’” says Lappetito.

    He believes community banks can easily improve their ability to cross-sell by using robust data analytics and AI to place the right products in front of the right customers. Partnering with vendor Neocova to identify cross-selling opportunities within Sunwest’s customer data was a game changer, he says. “We can see customers who are paying loans at other institutions, estimate loan balances and generate a shortlist by relationship manager,” says Lappetito.

    Only a few months of targeted cross-selling has made a meaningful impact, increasing loan production and uncovering more deposit opportunities for customers. “It provided incredible fruits for us both in additional revenue opportunities and customer satisfaction.” While traditional cross-sell campaigns produced overload in the sales team, AI eased the process for all involved.

    In addition, AI enabled Sunwest to pursue its specialty of solar lending. “Because the value in AI learning is a function of repetition, the more models and use cases, the more knowledge,” Lappetito says. Thanks to data sets beyond his own bank, the AI platform identified customers with large electric bills who would benefit from Sunwest’s solar expertise.

    “There’s incredible value in banks’ data, and they aren’t optimizing it either because of a lack of technology or it’s locked in the core,” he says. “With AI, we can turn it into actionable insights.”

    “It takes too long to get answers to simple questions.”

    The pandemic meant fewer face-to-face opportunities for community banks. “They got creative quickly; the adoption of virtual assistants and chatbots spiked during COVID,” says Nicole Harper, director, corporate strategy at Jack Henry.

    Chatbots, a software application that can conduct an online chat conversation via text, and digital virtual assistants (VAs) can give customers fast answers on their bank’s mobile app to routine questions such as, “What’s my balance?”

    “Look at the top 20 reasons why they call, and you will identify the sweet spot of the high-volume, low-complexity things that create an opportunity to serve through AI,” says Harper.

    She says community banks can tailor automation to their own customer service strategies. For example, a bank may feel comfortable allowing a VA to solve a login problem, while situations like a lost card are solved by an empathetic human. “Issues that create emotion are where you want to stand up and be the hero, since customers may have less appetite for automation,” Harper says.

    “We want to balance providing the fast answers and solutions that customers are looking for without losing that personal touch.”
    —Rory Bidinger, Stearns Bank

    Some AI platforms can even detect emotion such as a raised voice, so that if an interaction moves beyond a simply query to frustration, the customer can be sent to an agent.

    While chatbots or VAs are usually thought of as customer facing, there is also an agent assist model. “That can ensure your agent gets to the single right answer quickly,” Harper says.

    “Did I get the loan or not?”

    “We want to balance providing the fast answers and solutions that customers are looking for without losing that personal touch,” says Rory Bidinger, chief marketing officer of Stearns Bank N.A. in St. Cloud, Minn., adding that business customers may have high expectations of speed set by online lenders who can put them in touch with loans in a matter of minutes.

    Stearns is still researching the expansion of AI operational functions, Bidinger says. Because the $2.3 billion-asset community bank prioritizes a personal connection with its customers and “commits that we will answer on the first ring,” it is considering how to provide convenience through AI while maintaining the human touch.

    Stearns is exploring the use of AI for smaller business loans in its equipment finance division. As a national bank that serves customers in multiple states, Stearns makes loans and finance equipment for various industries, including medical, agriculture, construction and transportation. While AI can speed up answers to customers’ questions by automating credit reports, the community bank wants to understand and make loan decisions based on the whole customer—not just their credit score. A hybrid approach would enable customers to obtain funding faster while bankers maintained the customer relationship.

    “We are trying to identify these types of opportunities where we can partner with other technology companies to provide services that our customers are looking for, instead of reinventing the wheel,” Bidinger says.

    “It’s hard to reach a real human to help me.”

    It’s no secret that the banking industry is one of many affected by the current staffing crisis, which has encouraged many banks to look for technology solutions. Some saw AI as the silver bullet.

    “Customer experience has become a critical competitive advantage, requiring banks to completely change their approach to servicing customers,” says N. Venu Gopal, chairman of the board of Quinte Financial Technologies, Inc. “Today … people expect specialized services everywhere, all the time.”

    AI can streamline processes significantly, freeing bankers’ time to interact with customers. For example, Gopal says there is a growing focus on automated lending. AI can be applied to capture credit information, perform some underwriting functions and present all relevant information, including analyst recommendations, on a single dashboard to lending staff to facilitate the decision-making process. With AI substantially improving operational efficiency in the back office, banks can reduce operational cost, errors and time required to process customer requests.

    “We are seeing greater success in implementing AI to help with the automation of processes, which results in superior service and reduced turnaround time,” Gopal says. “We also see community banks striving to maintain that personal touch by empowering their staff through the use of AI.”

    However, AI is not a set-it-and-forget-it solution, he says. “The systems do require constant supervision and review of outcomes to ensure that needs of the customer are consistently being met.”

    “Paperwork takes way too long.”

    “While AI could be applied to any layer in the tech stack, from back office, to customer facing, start with the back office including document processing, compliance verification and fraud detection,” says Sarah Hovde, head of investor relations at BankTech Ventures.

    Hovde says banks need to clean up the back office first, so that customers don’t experience slowdowns due to bottlenecks in processing. If banks are driving more sales volume, they need the infrastructure to support that increased activity, or they’ll drown staff. AI can quickly manage repetitive, monotonous tasks. For example, tech can expedite showing a full view of a customer from a variety of platforms instead of a person working half a day to aggregate that same data.

    “Leverage the technology to free up human capital by spending less time sorting through data,” says Hovde. “Then, move into the front office to improve customer service by offering more personalized products.”


    Susan Springer is a writer in Oregon.

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  • Brad M. Bolton: FedNow and faster digital payments

    Brad M. Bolton: FedNow and faster digital payments

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    Photo by Chris Williams

    “FedNow can be another positive differentiator for our nation’s community banks, but we must be ready for this real-time service and its 24/7/365 requirements.”

    We’ve been working toward a faster payments future for a decade now, and we’re finally seeing the fruits of our labor: the launch of FedNow. Our efforts to encourage the Fed to offer an instant payments solution have led to this result; it was our voices that expedited FedNow’s time to market, with the Fed updating the original timeline due to our focused advocacy efforts. By mid-2023, we will be able to begin offering this solution to our customers.

    With FedNow entering the market, community banks can add in a missing payments link—instant payments—and help level the playing field with the nation’s largest financial institutions. FedNow will be a great equalizer for the industry, bringing real-time payment clearing and settlement to community banks across the country.

    My Top Four

    Recommendations to prepare for FedNow

    1. Establish an instant payments committee
    2. Demand firm commitments and pricing from your core provider
    3. Formulate marketing campaigns to inform customers
    4. Provide feedback to ICBA to share with the Fed

    So, with FedNow’s launch on the horizon, what can community banks do to prepare? I, for one, have been speaking with our core provider, expressing our interest in FedNow and getting into the details of when it will be available to us and at what price.

    While many providers are still ironing out their plans, we must actively seek information. It’s important to reach out and emphasize that FedNow is a priority. Think of it like you would an advocacy visit on Capitol Hill: Go in with your ask, and make it clear what you want from them and by when. Every executive reading this column should take five minutes to send an email to their core provider to inquire about FedNow availability, timing and pricing.

    While you’re waiting to firm up those details, take steps to ensure your teams are up to speed on what FedNow will mean for your customers. From signing up for the FedNow webinar series offered by ICBA Bancard to subscribing to FedNow notification emails, resources exist that will help you deepen your knowledge of the solution and its potential.

    In addition, having conversations with your Fed rep to understand how you should prepare will provide a firsthand perspective on the more nuanced elements of FedNow implementation.

    Regardless of the steps you take, the time to act has arrived. FedNow can be another positive differentiator for our nation’s community banks, but we must be ready for this real-time service and its 24/7/365 requirements. We need to be able to upgrade our infrastructure and processes in a positive, strategic way to make the most of the opportunity. For community banks, it’s time to unlock FedNow’s potential and take advantage of all that this solution will offer.


    Brad Bolton, Chairman, ICBA
    Brad Bolton is president and CEO of Community Spirit Bank in Red Bay, Ala.
    Connect with Brad @BradMBolton

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  • Charles Potts: Opportunities in the fintech landscape

    Charles Potts: Opportunities in the fintech landscape

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    Illustration by Alex/Adobe

    A convergence of economic and marketplace factors presents community banks with new opportunities for innovation and growth as they look to the new year.

    By Charles Potts, ICBA


    The fintech landscape is shifting. Investments in new companies have slowed, valuations that some early-stage companies commanded last year are ratcheting back, and financial technology providers are tightening their proverbial belts. While challenging for some, this convergence of economic and marketplace factors presents community banks with new opportunities for innovation and growth as they look to the new year.

    With community banks finalizing 2023 budgets, now is an excellent time to reevaluate current business partnerships and consider whether partnering with additional or different fintech providers would better meet the bank’s and customers’ needs.

    For community banks that have yet to start evaluating digital solutions and providers, now is the time to act. Current market shifts have created a buyer’s market, putting community banks in a favorable position to renegotiate contractual terms and become more selective in their provider choices.

    As community banks leverage these marketplace advantages, they should consider partnering with providers that bundle their services and solutions to meet customers’ demands. For the past few years, fintechs have worked to address specific challenges or niches, creating a siloed approach that resulted in multiple solution providers and platforms, creating unnecessary friction for community banks and their customers.

    In response, community banks, like $779 million-asset Lead Bank in Kansas City, Mo., have begun investing in fintech providers that can arm them with the capabilities to bundle their services and streamline processes. We see this same trend playing out in larger financial institutions as well. Earlier this year, Bank of America announced its new super app, which facilitates bundling multiple solutions under one umbrella.

    In this time of economic uncertainty, community banks also have an opportunity to remind their customers of their presence, value and stability. Through partnerships with robust solution providers and a keen focus on attending to customers’ desires, community banks can not only enhance customer loyalty but bring new customers into the fold.

    Digital banking solutions remain a primary focus for ICBA, reflected in initiatives such as our renowned ThinkTECH Accelerator program, which we are bringing in-house in 2023. We’re excited to take the next step on this journey to build more comprehensive programming aimed at further addressing the emerging needs of community banks and the customers they serve.

    Imagine the possibilities and embrace the opportunities before you. Seize the moment to explore innovation.


    Charles Potts (charles.potts@icba.org) is ICBA executive vice president and chief innovation officer

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  • ICBA LEAD FWD Summit

    ICBA LEAD FWD Summit

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    The two-day summit included presentations on the metaverse, instant payments and more.

    At this year’s ICBA LEAD FWD Summit, up-and-coming community bankers gathered from around the country to strengthen their leadership, technical banking and advocacy skills. The leadership conference hosted 26 speakers that helped attendees prepare for the future of banking.


    Brad Bolton

    Bolton welcomed LEAD FWD attendees in Fort Worth, Texas.


    Brad Bolton

    ICBA chairman Brad Bolton showed examples of ICBA bankers on social media.


    LEAD FWD is the only national leadership conference specifically for community bankers.


    Community bankers had the chance to reconvene at a cocktail reception and evening networking event.


    Keynote speakers included Stacey Hanke, Brad Federman and Mark Ostach.


    LEAD FWD attendees had the opportunity to learn about cryptocurrency, employee engagement and more.


    ICBA’s Lindsay LaNore moderated a panel where Emily Mays, Damon Moorer, Kathy Underwood and Aaron Panton discussed their career journeys in community banking.


    Attendees took part in education sessions to advance their knowledge.

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  • Using digital lending helps to reach small businesses

    Using digital lending helps to reach small businesses

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    Photo by Dragana Gordic/Adobe

    Improving the small business loan experience is a great way to build new relationships and deepen existing ones. We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses.

    By William Atkinson


    Digital lending capabilities are quickly becoming table stakes, particularly when it comes to small business lending. It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more.

    However, banks should first consider their customers’ needs and the infrastructure and features needed in a lending platform before adopting a new digital strategy.

    Benefits of digital lending

    “Today’s customer, whether consumer or small business, has become very comfortable and accustomed to anytime, anywhere self-service,” says Charles Potts, ICBA’s executive vice president and chief innovation officer. “The necessities of a digital-first approach were greatly magnified during the pandemic, with many banks having to close branches and rapidly adopt new digital technology to address the needs of the PPP [Paycheck Protection Plan] loan. Providing a digital lending experience and, at the same time, maintaining a unique relationship banking model is now a critical ‘must have’ for most community banks.”

    According to Kevin Wilzbach, director of technology product management for Wolters Kluwer Compliance Solutions, providing digital lending opportunities helps community banks stay true to their mission by providing the best customer experience.

    “Consumers have a growing expectation to interact with financial institutions via online and/or mobile services,” he says. “Digital lending is one specific area where community banks can improve customer satisfaction by reducing paper-intensive processes. Additionally, it allows community banks to retain existing small business customers while improving efficiencies.”

    “There are numerous reasons to support a digital lending solution,” says Michael Haedrich, a senior product manager at Finastra. Doing so can help community banks:

    • Optimize the loan cycle
    • Offer the ability to speed up the entire process
    • Make it easier to capture applicant information
    • Make quicker decisions
    • Ensure a more consistent lending process
    • Provide convenience by offering its use across multiple devices
    • Take advantage of analytics

    According to Haedrich, it’s critical for community banks to offer digital signature as an option. “Not everyone wants to sign electronically, but it needs to be offered,” he says. “As our customer base changes, convenience becomes more critical, and electronic signature is synonymous with convenience.”

    Offering a combination of digital, hybrid and paper closing options is also critical, according to Wilzbach. “This allows the lender to meet every client’s needs,” he says. “We believe having a flexible digital closing workflow will deliver the best borrower experience, while creating operational efficiencies for each participant throughout the lending ecosystem.”

    “When you go digital, you open new opportunities that you may have found unprofitable in the past because of manual intervention.”
    —Michael Haedrich, Finastra

    According to Potts, the most important aspect to any digital lending solution for a community bank is making sure there is always a way for the customer to engage with the banker. “At all stages of the lending process, the customer must know there is a banker available to them whenever they wish,” he says. “While creating a frictionless, efficient and seamless experience is critical to the overall efficiency of a digital lending, there should never be any technology disintermediating the uniquely important relationship a community bank has with its customer.”

    Rolling out digital lending

    What strategies can community banks introduce to make their digital lending program as seamless and easy for small business customers as possible? “When you go digital, you open new opportunities that you may have found unprofitable in the past because of manual intervention,” says Haedrich. He says it can enable opportunities such as microloans in the range of $100 to $1,500, bundled products offered at point of sale and preapproved credit card offers when a customer applies for a loan.

    “Banks can apply internal data to make preapproved offers that customers can accept online with a few clicks,” he says. “This is taking advantage of the analytics you now have access to because of your digital lending.”

    It is also important to select a provider that offers digital solutions throughout the lending process, according to Wilzbach. “This will create a more seamless borrower experience and provide significant operational efficiencies to the lender,” he says. “Selecting a trusted provider with deep expertise in the digital lending space, and one that can provide solutions for all asset classes, is a huge benefit in helping simplify a lender’s digital transformation.

    He adds that community banks should focus on solution providers that can handle all variations associated with a digital lending closing. “Lenders may be hybrid-oriented today or may need to support wet-sign options as necessary,” he says. “It’s important to look for solutions that support you across the digital lending landscape as your needs change.”


    Bringing staff on board

    There are a lot of things community banks need to do well before and during a rollout of digital lending, but one of the most important involves the bank’s employees. According to Charles Potts, executive vice president and chief innovation officer for ICBA, a proper deployment of a new digital lending solution first begins with a well-crafted training and communication plan for the bank and all its employees.

    “Everyone in the bank should understand the strategy behind deploying any new automation and be given a chance to engage with the new solution(s) before a rollout to the customer base,” he says. “Invariably, it is the employees of the bank who will know and understand any pain points or objections a customer may have that may hamper or jeopardize a successful launch of a new service or solution. Being sure everyone has a chance to identify any barriers, stumbling blocks or friction in the process is keenly important to any new digital lending solution.”


    William Atkinson is a writer in Illinois.

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  • Jim Reber: Inversion investing

    Jim Reber: Inversion investing

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    Upside-down yield curve offers some possibilities.

    By Jim Reber, ICBA Securities


    Quick Stat

    28

    The number of times the two- to 10-year segment spread has inverted since 1900.

    Source: Reuters

    Some rumors are true: There is an historical relationship between the phenomenon known as an inverted yield curve and a subsequent recession. This isn’t any idle talk among Fed watchers and other pundits this time around, nor is it peripheral to the management of financial institutions, including community banks.

    Being the Master of the Obvious, I’ll point out the treasury yield curve has been inverted since July, often by as much as 40 basis points (0.40%). This presents dilemmas, and opportunities, for bond portfolio managers. And for those keeping score, every curve inversion in the past four decades has been followed by a recession within a year.

    It occurs to me that the conversations my associates at Stifel and I have had recently with our customers have followed a pattern, driven by the interest rate cycle. Rates fall and the curve steepens, and bankers need reminding how to lock in yield and harvest gains. Rates rise and the curve flattens, and bankers want to know how to manage their unrealized losses. And then, the curve inverts, and it seems that everything we learned about risk/reward has gone haywire. So we will devote the rest of this column to discussing why curves invert and where value may appear in the various investment sectors that matter to community banks.

    The what and why of inversions

    When the Fed determines it’s time to begin raising rates, the most visible tool at its disposal is to increase the effective fed funds rate. Whenever the overnight rate increases, so do other shorter-term yields, which most analysts take to mean two years and less. Longer-term buyers, which include, but aren’t limited to, depositories, have wholly different investment objectives and risk tolerances. Long investment yields, the proxy for which are 10-year bonds, are more affected by inflation expectations.

    Every Fed fund hike should, in theory at least, give longer buyers some added comfort that inflation will be well behaved. In a year like 2022, which has seen three full percentage points in rate hikes on the short end, we’re almost certain to see the curve flatten, and possibly invert. As investor sentiment by a number of measures now expects inflation to remain off its peak from earlier this year, the final component for a curve inversion has entered the mix.

    Here’s the dilemma: If an inverted yield curve is a reliable predictor of an impending recession, and interest rates both short and long are going to fall soon, where should investors place their bets today? In theory, it should be on the long end, which leaves money on the table—today.

    MBS, too

    As we dig into the less-is-more narrative of upside-down curves, we can now add mortgage-backed securities (MBS) to the list, which is highly unusual. It is a rare condition indeed when shorter MBS out-yield longer ones, and this has to do with prepayment expectations. As home mortgage rates have doubled this year, anyone with an existing loan is going to sit tight and pay only the minimum amount of principal each month.

    That means the lower rate pools will be longer in duration, and also lesser in yield, than more current ones. To put a pencil to it, a FNMA 15-year pool with a 4% stated rate will yield about 4% at the moment, whereas a 15-year 3% pool will produce about a 3.5% return. When we add that the 4% MBS is expected to be nearly a year shorter in average life, one can see why the “up in coupon” trade makes full economic sense in 2022.

    Muni curve still steep

    I need to mention that a sector that is quite important to community banks is not now, nor has it ever recently been, inverted. Tax-free munis appeal to many buyers, including individuals. In fact, most of that sector is owned by retail investors, whose needs (and marginal tax brackets) are different than your bank’s. Retail demand sets the yield curve for all muni buyers, and mom and pop tend to load up on short bonds, which keeps short yields under wraps.

    As of October 2022, the investment-grade muni curve was positively sloped by about 70 basis points (0.70%) for C corps, and even more for S corps. This is proof that the municipal sector has a mind of its own. It is the least affected, for better or worse, by Fed activity.

    Equal amounts of short- and long-term investments … will work out fine, if either a) the curve inverts further; b) the curve begins to steepen; or c) the curve remains flat.

    Here’s a thought

    So what do we make of all of this inversion business? The yield curve is on a 40-year winning streak of predicting slowdowns. It’s also clear that short yields have gotten to levels that can make some money for community banks, whose deposit costs have remained quite low. So how about this as a suggestion: a barbell structure.

    Equal amounts of short- and long-term investments (you get to define those limits) will work out fine, if either a) the curve inverts further; b) the curve begins to steepen; or c) the curve remains flat. And I’d say there’s a good chance of one of those results occurring. So my advice (no surprise here!) is to invest at different parts of the curve, in a variety of products. And you can leave the tumult of the yield curve’s shape to the pundits.


    Jim Reber, CPA, CFA (jreber@icbasecurities.com), is president and CEO of ICBA Securities, ICBA’s institutional, fixed-income broker-dealer for community banks

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    Lauri Loveridge

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  • Three Keys For Small Manufacturers To Earn More Grant Money

    Three Keys For Small Manufacturers To Earn More Grant Money

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    We continue to see an encouraging stream of headlines about government money and investment in manufacturing. Great news, to be sure, but I’ve heard from more than a few small manufacturers struggling to cash in.

    Some small shops are enthusiastic about what grant money would mean for their business and have made noble efforts to pursue. Yet far too many remain dumbfounded at how some of their peers seem to keep cleaning up, while they’ve become accustomed to rejection or hear about opportunities after it’s too late.

    Same as landing any great job, scoring grant funding takes work beyond blindly filling out applications. Small manufacturers can win their fair share if they follow the right methodology.

    With the help of Tom Lix, CEO and co-founder of Cleveland Whiskey, I’ve put together the below tips. Lix’s company has taken a proactive and purposeful approach to land more than a handful of grants and low-interest loans over the last decade. Here’s his story, and what you can do to follow in his footsteps.

    1. Think Outside The Box—And Your Industry.

    Lix calls Cleveland Whiskey “as much a technology company as we are a distillery.” They make whiskey using a special process that stimulates a reaction between wood and whiskey, allowing for dramatically accelerated research and flexible, creative product development. Not only has that process helped distinguish the company in the marketplace but thinking of themselves as a tech company has opened up a whole new world when it comes to grants.

    The company’s first success came via $25,000 from Lorain County Community College. They got a “yes” on their second attempt, framing themselves as a tech company, and then went back the next year and asked for another round, running through the checklist of what they’d already accomplished with the previous year’s cash. That lead to another $100,000 in the form of a deferred payment, low interest loan.

    Funding from North Coast Technologies and Cuyahoga County followed. Most recently, Lix’s team turned expansion to a new facility into more funding, earning a $50,000 Jobs Ohio grant and another $25,000 from the City of Cleveland.

    “I’ve never been shy about looking for them and thinking about how we might fit,” Lix says “Sometimes you may need to talk to an adviser or even hire help, but it has paid for itself many times over.”

    2. Focus On Relationships.

    As Lix points out, it can be counterproductive to think of grants purely as “free money.” In fact, there may be costs associated with securing them, however minor in the grand scheme.

    One of those costs comes in the form of the resources you’ll need to build relationships with all different types of funders. I find that federal grant dollars are often dispersed more or less on their merits—that is, the strength of the proposal companies make in their applications. Local philanthropy organizations, private institutions, and public-private partnerships are also merit-based. But here, relationships also matter. These groups need perhaps the biggest assurance that you will deliver because they answer to their funders and donors. So, you must not only prove the merits of your product and your company, but also your own credibility and trustworthiness.

    This is particularly important for small manufacturers who haven’t yet broken through to receive their first grant. “Here’s your plan, here’s your proposal, but what do we know about you?” says Lix, summing up the overriding sentiment he’s faced when applying. “Can we believe you?” One important part of your relationship building turns out to be delivering on your promise. News travels fast. Showing yourself to be a trustworthy target for grant dollars builds your credibility and makes it more likely you’ll continue to be provided funding in the future.

    There’s a reason that a singular “yes” from Lorain Community College begat a series of additional opportunities for Lix’s team. Suddenly, because of that strong relationship, other funders viewed Cleveland Whiskey as vetted and capable of delivering an economic return on investment.

    3. Do What It Takes To Know What’s Available.

    How many small manufacturers have experienced this scenario: Deep into your 23rd straight week of exhausting, engrossing work building your business, perhaps on your third coffee of the day, you wearily pull up LinkedIn to see a connection received a grant. You know in your core your company would’ve made a perfect candidate for a chunk of the available funds. Only one problem: you never knew the opportunity existed.

    This happens a lot at the state, county, and city levels of government because these grants operate much more on a “first come first serve basis”– as long as a company is eligible. That’s how they make it fair. They’re not picking winners and losers and making judgments. If you get yourself in line, meet the criteria, and fill out the forms fast enough, you’re in the money. I’ve seen these grants snapped up in two hours or less.

    Here, knowing what’s out there isn’t half the battle, it is the battle. This means you need to know lots of people across all levels of local government who will call you immediately when a new grant is coming up. Early on, Lix introduced himself to mentors at local nonprofits who helped him navigate this crowded and confusing process and implement a plan—“as opposed to just jumping in and saying, ‘Oh, gee, I heard of this grant, let me go for it,’” he says. “Because it’s about understanding what components are really important. It’s not just a paper transaction.” Leaning on mentors helped Lix crystallize a view of not only which grants were available, but which he should pursue and how to best engage his resources.

    Bottom line: for small manufacturers, grant money doesn’t just float your way. That’s not so say opportunities aren’t plentiful if you know where to look. Take an intentional approach and thoughtfully pursue relationships, and you may soon be telling your own success stories like Cleveland Whiskey.

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    Ethan Karp, Contributor

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  • Small businesses brace for cautious holiday shoppers

    Small businesses brace for cautious holiday shoppers

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    NEW YORK (AP) — Small businesses are stocking the shelves early this holiday season and waiting to see how many gifts inflation-weary shoppers feel like giving.

    Holiday shopping was relatively strong during the past two years as shoppers flocked online to spend, aided by pandemic stimulus dollars. Sales in November and December have been averaging roughly 20% of annual retail sales, according to National Retail Federation, making the holiday season critical for many retailers.

    This year, small businesses are bracing for a more muted season, as some Americans spend more cautiously. AlixPartners, the global consulting firm, forecasts that holiday sales will rise between 4% to 7%, far below last year’s growth of 16%. With inflation running above 8%, retailers would see a decrease in real sales.

    To prepare, owners say they’re ordering inventory earlier to avoid the supply-chain snags that frustrated them the past two holiday seasons and to draw in early birds. They’re stepping up discounts as much as they can in the face of their own higher costs. And owners also hope more people will shop in stores and holiday markets after doing more of their shopping online during the pandemic.

    Max Rhodes, CEO of Faire, an online marketplace used by small businesses to sell their wares wholesale as well as buy goods for retail shops, said he’s seeing earlier ordering from merchants who for two years had trouble getting enough holiday inventory stocked in time for Christmas. Stores faced shortages of everything from holiday décor to gift items as COVID-19 lockdowns forced factories to shut, costs rose and fewer shipping containers and truckers were available — all causing delivery snarls.

    A study for the Council of Supply Chain Management Professionals by global consulting firm Kearney found U.S. business logistics costs surged 22.4% in 2021 to $1.85 trillion.

    “There’s a bit of a hangover from that, a bit of fear,” Rhodes said. While it’s too early for sales data, the term “Christmas” was the most searched for term on the site in mid-September. That’s two weeks earlier than last year, and eight weeks earlier than 2020, Rhodes said.

    “The one thing we’re certain of is it’s not going to be predictable … We really don’t know what to expect and our retailers feel the same way,” Rhodes said .

    Mat Pond operates The Epicurean Trader in San Francisco, including four brick-and-mortar stores, an online shop and a corporate gift basket business. In past years, he started building inventory in November, but this year he’s already stocking up on items such as gourmet food, chocolate, wine and giftware. He’s seeing corporations order holiday gift baskets earlier as well.

    “Everyone’s planning ahead,” Pond said. “I think everybody’s learning from the past two years.”

    While the pandemic’s economic impact has subsided somewhat, consumers are now being tag-teamed by high inflation and rising interest rates. Overall, spending has held up, although some Americans have been forced to pull back on discretionary items. Any decline can be meaningful because consumer spending makes up 70% of economic activity.

    Hannah Nash, the owner of the online jeweler Lucy Nash, expects sales of her earrings, bracelets and other jewelry to slow after two years of strong growth. The main culprit: inflation.

    “There is less money going around to the average person and we expect their living expenses to impact how much they can spend on holiday shopping,” Nash said.

    Nash also expects more people to shop in stores during these holidays. She started her business, based in Indianapolis, during the pandemic, when online shopping boomed. The percentage of total retail sales done online jumped from 11.5% in 2019 to 17.7% in 2020, then rose again to 18.8% last year, according the Mastercard SpendingPulse, which tracks all kinds of payments, including those by cash and debit card.

    Nash is stepping up discounts and offering bundles to attract shoppers: Her plans include a 15% discount for new customers this year, up from 10%, starting in November. And she’ll offer bundles of products that are about 20% cheaper than buying items separately.

    Major retailers such as Amazon and Walmart are also offering holiday deals to cash-strapped Americans earlier this year. Amazon held a two-day discount event on Oct. 11-12 where the average order was $46.68, $13 less than what shoppers spent during the company’s Prime Day sales event in July, according to the data group Numerator.

    Some business owners are hoping to take advantage of any shift to shopping in holiday markets and in stores.

    Kimberly Behzadi operates Read It & Eat Box in Buffalo, N.Y., which sells themed boxes with food and a book in each box. She started the business in 2020, during the pandemic. She has an online shop but is hoping the return of holiday markets to full capacity will boost sales. She depends a lot on the holidays — 40% of her annual revenue comes between October and December.

    She’s planning on being at six markets this year, with two more applications pending.

    “Last year, holiday markets were still limited by the necessary safety protocols for Covid-19 ,” she said. “This year, gratefully, we are able to attend and sell at more holiday markets locally, so my expectation is to double my holiday revenue this year.”

    Behzadi also plans on being more promotional.

    “With inflation rates high this year I expect consumers to be looking for deals, so I have adapted my holiday strategy to include more bundles and deals,” she said. She’s offering a $60 box that’s bundled with a blind-date book worth $25 for Black Friday, for example.

    Mariana Leung-Weinstein sells alcohol infused jam and marshmallows and other farm-inspired gifts at about 25 stores via her Wicked Finch Farm brand in Pawling, N.Y. that she started in 2019. She’s focusing on stocking up in stores in case online sales slow.

    “I expect people will enjoy seeing and touching things in person this time around, which puts more of my focus in getting my products in physical stores in time for the holidays,” she said.

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  • US has sent $8.28 billion in pandemic funds to local lenders

    US has sent $8.28 billion in pandemic funds to local lenders

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    WASHINGTON (AP) — On the same day the Federal Reserve gave a sobering report on the U.S. economy’s trajectory, administration officials highlighted how they have kept some of the nation’s smallest businesses afloat through the pandemic.

    Roughly $8.28 billion in relief funds have been disbursed to 162 community financial institutions across the country, through Treasury’s Emergency Capitol Investment Program, officials said Wednesday.

    Those financial institutions in turn offer loans to micro and small businesses.

    The funding regime, abbreviated ECIP, is one of several pandemic relief programs meant to support community financial institutions — which provide loans, grants, and other assistance to small and minority-owned businesses that have difficulty getting funding from traditional banks.

    “There is almost $9 billion on the ground right now” for community banks and lenders, Vice President Kamala Harris said on a call with reporters.

    Roughly 96 percent of Black-owned businesses are sole proprietorships and single employee companies. They have the hardest time finding funding and are often the first type of businesses impacted during economic downturns.

    On the call with reporters, Harris and Treasury Secretary Janet Yellen highlighted some of the program recipients, including Native American Bank, which recently got a $10 million loan to finance an opioid addiction treatment facility in North Dakota, and a Georgia bank that recently gave a $650,000 working capital loan to an Atlanta-based, Black-owned affordable housing developer.

    Mississippi, Louisiana, North Carolina, California, and Texas have received some of the biggest contributions.

    “We’ve long known that too many Americans face significant barriers to participation in our financial system,” Yellen said. “I’m pleased that we’ve reached a milestone in our work to increase capital to these underserved communities.”

    There were a record 5.4 million applications for new businesses filed in 2021, according to the U.S. Census Bureau, surpassing the previous peak in 2020 of 4.4 million.

    Of that number, a growing share are sole proprietors and businesses without other employees.

    “Frankly, a lot of businesses are just recovering from Covid,” Sen. Mark Warner, D-Va., said on the call. He said that community banks “really do incredible work in reaching small businesses.”

    ___

    Associated Press reporter Mae Anderson contributed to this report.

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  • Ignite IT Announces Inc. 5000 Placement

    Ignite IT Announces Inc. 5000 Placement

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    Ignite IT ranked No. 298 overall on the annual Inc. 5000 list, as well as being ranked as the 7th fastest-growing business in the Government Services sector, and the 10th fastest-growing business in the state of Virginia.

    Press Release


    Aug 22, 2022

    Today, Inc. magazine announced that Government Services Technology Company, Ignite IT, has been ranked No. 298 overall on the annual Inc. 5000 list, as well as being ranked as the 7th fastest-growing business in the Government Services sector, and the 10th fastest-growing business in the state of Virginia.  

    The list represents a one-of-a-kind look at the most successful companies within the economy’s most dynamic segment—its independent businesses. Some of the largest businesses today in their respective sectors gained their first national exposure on the Inc. 5000 list.    

    The companies on the 2022 Inc. 5000 not only have been successful, but also demonstrated resilience amid supply chain woes, labor shortages, and the ongoing impact of Covid-19. Among the top 500, the average median three-year revenue growth rate soared to 2,144%. Together, those companies added more than 68,394 jobs over the past three years. 

    Ignite IT is a digital startup born from a group of expert IT architects and engineers obsessed with delivering world-class Cybersecurity, Agile Development, DevOps Security and Risk Management, IT Modernization, and Automation solutions. Ignite IT has found marked success in the government sector as a key member of one of the largest agile software factories in the world, as well as with its groundbreaking innovation lab. Ignite’s teams operate across the country as they and their customers focus on winning the future together.  

    “Ignite’s placement on the Inc. 5000 list confirms what its staff, partners, and customers already know—that Ignite IT has been successful because we’ve built a company focused entirely on delivering for our customers,” said Steven Pichney, Ignite’s CEO. “Ignite has focused on bringing to bear the best talent in the sector to go above and beyond for our customers, and that has clearly been recognized in the results we deliver.” 

    Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000

    “The accomplishment of building one of the fastest-growing companies in the U.S., in light of recent economic roadblocks, cannot be overstated,” says Scott Omelianuk, editor-in-chief of Inc. “We’re thrilled to honor the companies that have established themselves through innovation, hard work, and rising to the challenges of today.”  

    Inc. 5000 Methodology 
    Companies on the 2022 Inc. 5000 are ranked according to percentage revenue growth from 2018 to 2021. To qualify, companies must have been founded and generating revenue by March 31, 2018. They must be U.S.-based, privately held, for-profit, and independent—not subsidiaries or divisions of other companies—as of Dec. 31, 2021. (Since then, some on the list may have gone public or been acquired.) The minimum revenue required for 2018 is $100,000; the minimum for 2021 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Growth rates used to determine company rankings were calculated to four decimal places. The top 500 companies on the Inc. 5000 are featured in Inc. magazine’s September issue. The entire Inc. 5000 can be found at http://www.inc.com/inc5000

    Contact: Joey Reid | jreid@igniteitservices.com | 703-447-4339 | igniteitservices.com

    Source: Ignite IT

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  • Regal Paint Centers Set to Deliver the Regal Difference to Catonsville

    Regal Paint Centers Set to Deliver the Regal Difference to Catonsville

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    Trusted family-owned paint and decorating retailer opens its first Baltimore-area store.

    Press Release


    Aug 18, 2022

    One of the highest customer-rated independent paint and decorating retailers in the Washington, D.C. metropolitan area is pleased to introduce its superior products, personalized service, and comfortable, “neighborhood store” experience to Catonsville.

    Regal Paint Centers, an independently owned Benjamin Moore retailer specializing in premium residential, commercial and industrial coatings, has opened a brand new, 3600-square-foot store and showroom off the Baltimore Beltway on Route 40.

    “We’re excited to open our first store in the Baltimore County area,” says President Patrick Smith. “Catonsville is a beautiful, thriving community and we’re looking forward to helping local residents bring home the Regal Difference.”

    Smith got his start in the family-owned and operated business while still a freshman in high school. His father, a paint contractor, and his business partner bought their first store in 1986. Ever since, the company has expanded to 11 locations but remains true to its core values of commitment, quality, integrity, and community.

    “The paint business is a people business, and nothing is more important to us than the relationships we build with our customers,” Smith says. “We take the time to truly listen to their individual needs and provide them with a higher level of service and support. Whether the person who walks in our door is a design professional, a contractor, or a DIY homeowner, it’s our mission to become the go-to place for all their paint and decorating needs.”

    In addition to offering top-quality service and products, Regal Paint Centers guarantees top-quality information too. “Because our customers come to us for advice they can count on, we only give them reliable advice that we genuinely believe in,” says Smith. 

    In recent years, that trusted advice has extended beyond the paint counter to the showroom. In-store design consultants can guide customers through the entire color and design journey, from creating a vision that reflects their personal style, to choosing the right paint, wallcoverings, and window treatments that bring together the desired look and feel of the space. 

    Regal Paint Centers has also won fans across the National Capital Region with its precise color matching, and Smith assures that despite customers’ toughest challenges, they still haven’t met their match. 

    “We’ve seen it all, including one lady who came in and wanted us to match some paint to her dog because she liked the color of its fur,” he laughs. “I guess that shows there’s nothing that we won’t do for our customers.”

    Now open! Regal Paint Centers’ new Catonsville store is located at 6600 Baltimore National Pike.

    For more information, contact:

    Ann Pailthorp, Retail Sales Manager
    ann.pailthorp@regalpaintcenters.com 
    c. 410-703-9724

    Source: Regal Paint Centers

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  • OnCentive Announces Employee Retention Credit Funding Partnership to Accelerate Clients’ Payments

    OnCentive Announces Employee Retention Credit Funding Partnership to Accelerate Clients’ Payments

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    OnCentive Clients Can Receive COVID-19 Employee Retention Credit Within Weeks Versus Months

    Press Release


    Aug 4, 2022

    The nation’s leading profitability consulting firm, OnCentive, announced today the ability to fund clients’ COVID-19 Employee Retention Credit (ERC), helping businesses secure a much-needed infusion of cash flow without waiting on the Internal Revenue Service. 

    Through a newly secured funding partner, OnCentive will qualify, calculate, file, and fund clients’ COVID-19 Employee Retention Credits within weeks, forgoing the typical eight-to-nine-month turnaround IRS times. 

    “We constantly strive to generate new profitability solutions for our clients and partners,” said Shannon Scott, OnCentive’s CEO. “This credit was passed to assist the recovery of small businesses and unfortunately, the delays in processing the payments have stifled some of that recovery. Reducing payment waiting from months to weeks for our clients will be a game changer.” 

    Originally established by the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), the ERC assists businesses struggling from the pandemic with a refundable tax credit of up to $26,000 per W-2 employee for 2020 & 2021. Businesses of various sizes and industries can take advantage of this opportunity, but delays caused by various factors led to an unprecedented amount of unprocessed tax returns causing employers to experience delays of 8 months to almost a year in receiving their refunds.

    If your business has not claimed the ERC or has been told that you do not meet the requirements, contact OnCentive for a risk-free assessment. The Qualifications Team at OnCentive goes beyond the surface-level metrics and digs into the impact the pandemic had on your business’s processes, supply chain, and inner workings to determine & calculate eligibility for ERC and other lucrative tax credits. 

    “If you haven’t already looked into the ERC for your business, now is the time,” stated Scott. “Many organizations are still feeling impacts from the pandemic and have struggled to recover. Through our new funding partnership, companies can now quickly capitalize on the ERC, without having to play the IRS waiting game, and put those much-needed funds back into their business.”

    About OnCentive 

    Leveraging their leaderships’ 100 years of combined credit expertise and their state-of-the-art custom technology, OnCentive helps businesses maximize government incentives and tax credits. OnCentive has helped their clients capture over $2 billion in government incentives & recovery programs.

    Contact

    Vanessa Tyndall

    press@oncentive.com

    Source: OnCentive

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  • Ardent Honored With Small Business Award From DHS

    Ardent Honored With Small Business Award From DHS

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    Press Release


    Jun 13, 2022

    Ardent Management Consulting, Inc. (Ardent), a trusted provider of digital transformation, data science and analytics, and location intelligence, has received the prestigious Department of Homeland Security (DHS) Small Business Award from the Office of Small and Disadvantaged Business Utilization (OSDBU) and the Office of the Chief Procurement Officer (OCPO). The award recognizes Ardent’s distinguished performance and technology innovation in support of the U.S. Citizenship and Immigration’s important mission. DHS established the Annual Small Business and Small Business Advocate Awards Program to recognize strong, innovative business partners in advancing the Department’s mission. 

    “We are honored to receive this award for exemplary performance. Since our inception, Ardent has driven to consistently provide excellence, and help our federal partners accelerate innovation. We look forward to continued collaboration with DHS across the enterprise to help solve the most difficult technical challenges to advance the mission,” said Brandon LaBonte, Ardent’s CEO.

    A notification of this award is posted on www.sam.gov and additional information about the award can be found on the DHS website here.

    About Ardent

    A digital transformation, location intelligence, and data analytics firm, Ardent brings a significant history of innovative proven best practices “at the speed of the mission” to Federal Civilian agencies, DHS mission components, State and Local entities, and the commercial and non-profit sectors. Ardent Management Consulting is certified to 9001:2015, its Development Projects are CMMI-Dev V2.0 Maturity Level 3 rated and its management systems (ISMS/ITSMS) are certified to IS0 27001:2013, and ISO 20000-1:2018 standards by SRI Quality System Registrar. For more information, visit www.ardentmc.com or reach out to Emily Morgan (emily.morgan@ardentmc.com).

    Source: Ardent

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  • Absolutely Fabulous Honored for Excellence by Home Accents Today

    Absolutely Fabulous Honored for Excellence by Home Accents Today

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    Home furnishings and design source Absolutely Fabulous Unique Gifts & Décor in Huntington Beach, CA, has been named one of Home Accents Today’s Retail Stars for 2022 by editors of the premier trade magazine for the home accents industry.

    Press Release



    updated: May 27, 2022

    The Retail Stars list, sponsored by AmericasMart Atlanta and Las Vegas Market, publishes each year in Home Accents Today’s May issue. Members of the home furnishings industry are invited to suggest stores, and retailers are encouraged to submit information describing their businesses. This year’s list was compiled and narrowed down by Research Director Joanne Friedrick and the editors of Home Accents Today. 

    Absolutely Fabulous, owned by Diane Silverstein, is at 6026 Warner Avenue, in Huntington Beach, California. 

    The Retail Stars list, now in its 18th year, recognizes independent brick-and-mortar retailers of home accents — including furniture stores, home accessories boutique stores and interior design showrooms — that merchandise creatively, have a positive presence in their local communities and stand out from the competition.

    “Home Accents Today’s 2022 Retail Stars list showcases some of the best independent home décor and home furnishings retailers in the country,” said Home Accents Today Editor-in-Chief Allison Zisko. “No sooner had the industry adjusted to trade show cancellations, lockdowns and mask mandates than it had to deal with extreme supply chain delays and soaring prices. Although this has not yet dampened consumers’ desire for home products, it has made the day-to-day challenges of running a retail business even harder. Our Retail Stars have demonstrated, with enthusiasm and commitment —plus a little grit and determination — that they are up to the task.”

    Despite a store closure in 2019 due to flooding, followed by the pandemic, Ab Fab has earned multiple awards and grown during that time. 

    For more information, contact: 
    Allison Zisko, Editor-in-Chief
    Home Accents Today
    azisko@bridgetowermedia.com

    Diane Silverstein, Owner
    Absolutely Fabulous Unique Gifts & Décor
    diane@abfabhb.com 

    Source: Absolutely Fabulous Unique Gifts & Décor

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  • Fossil Farms Marks 25 Years of Sustainable Impact in Food Systems

    Fossil Farms Marks 25 Years of Sustainable Impact in Food Systems

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    The company that started as an ostrich farm in 1997 has grown to be the leading distributor of all natural meats and farm raised game meats in the country.

    Press Release


    Feb 3, 2022

    Fossil Farms celebrates 25 years in business. The company which started as an ostrich farm on Jan. 7, 1997, seeking to produce all natural high quality alternative meats for the NY Metro market of chefs and consumers, has grown to be one of the best producers and distributors of all natural meats in the country.

    To quote CEO & Founder, Lance Appelbaum, “We strive not to be the biggest, but simply to be the best at what we do.” This ethos is pervasive through all aspects of Fossil Farms’ growing line of products. Careful and scrupulous attention to detail is taken when sourcing their products to ensure optimal animal welfare, health and nutrition. These products are then processed into consumer friendly packaging for use in restaurants, institutions, entertainment venues and home kitchens alike.

    Fossil Farms is a diverse organization with national distribution to wholesale accounts, nationwide shipping for e-commerce business, and their own retail store at the Boonton, NJ headquarters, which has recently launched a full service catering company and food truck. When asked about the company’s future plans, Ben Del Coro, VP of Sales & Marketing, says, “We’re just getting started at 25 years in business, we have several exciting new projects set to launch in the coming months that will make our products more readily available and approachable on a national stage.”

    Consumer demand is driving the growth of Fossil Farms, as chefs and consumers seek higher quality alternative proteins, with acute transparency in sourcing. Fossil Farms stands alone in their commitment to sourcing ethical products, establishing equitable partnerships and managing sustainable supply chains. 

    You can find Fossil Farm’s products in specialty retail stores nationwide and online at www.fossilfarms.com.

    Press Contact:

    Ben Del Coro 
    Vice President of Sales & Marketing 
    (973) 917-3155 x 307
    ben@fossilfarms.com
    www.fossilfarms.com

    Source: Fossil Farms

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  • U.S. Chamber of Commerce Honors TOOTRiS With ‘Dream Big’ Minority-Owned Business Achievement Award

    U.S. Chamber of Commerce Honors TOOTRiS With ‘Dream Big’ Minority-Owned Business Achievement Award

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    Innovative on Demand Platform Changing the Child Care Landscape While Creating an Equitable Workforce & Economy 

    Press Release


    Oct 26, 2021

    As the nation’s Child Care crisis escalates, TOOTRiS is garnering national attention for an innovative, real-time platform that is pioneering a new way to connect parents, providers, employers, and service organizations.   

    TOOTRiS, the first on-demand Child Care platform, was recently recognized by the U.S. Chamber of Commerce with the Dream Big Minority-Owned Business Achievement Award. The annual Dream Big Awards, held virtually Oct. 21, 2021, celebrates the achievements of small businesses and highlights their contributions to America’s economic growth. TOOTRiS was chosen from a record 1,000+ applications submitted from U.S. businesses.  

    “I’m very excited and humbled by this amazing recognition because we dream big every day,” said TOOTRiS CEO Alessandra Lezama. “Our dedicated team at TOOTRiS shares this recognition with and pays tribute to all the amazing Child Care providers – especially women of color – who hold our communities together and are an integral part of moving our economy forward by helping parents get back to work.” 

    Lezama – a seasoned technology executive and single mom of color – founded TOOTRiS in 2019 with a mission to create a platform that enables more parents – especially women – to participate and thrive in the workforce, while empowering a new crop of women entrepreneurs to launch their own Child Care business. Now, the startup has more than 150,000 Child Care providers on its platform across the U.S.  

    TOOTRiS is also being recognized for helping to create a more equitable workforce by partnering with companies and organizations to make it easier for employees to find quality Child Care by seamlessly integrating its platform with existing benefits programs.

    “Through the Dream Big Awards, the U.S. Chamber is proud to honor the very best in American small business – the innovators, dreamers, and doers who despite this year’s obstacles, continue to be a beacon of hope through their actions, contributions, and leadership. Congratulations to TOOTRiS and all of this year’s award winners and finalists,” said Tom Sullivan, U.S. Chamber of Commerce vice president of small business policy.  

    About TOOTRiS 
    TOOTRiS is reinventing Child Care, making it convenient, affordable and on-demand. As the world shifts to digitalized services, TOOTRiS helps parents and providers connect and transact in real-time, empowering working parents – especially women – to secure quality Child Care, while allowing providers to unlock their potential and fully monetize their program. TOOTRiS is creating a new digital economy that promotes entrepreneurial opportunities for individuals with passion and talent to become Child Care providers, improving their quality of life while increasing the much-needed supply of Child Care across the state. TOOTRiS’ unique technology enables employers to provide fully managed Child Care Benefits, giving their workforce the flexibility and family support paramount to regaining employee productivity and increasing their ROI. Visit tootris.com for more information.  

    About the U.S. Chamber of Commerce 
    The U.S. Chamber of Commerce is the world’s largest business organization representing companies of all sizes across every sector of the economy. Our members range from the small businesses and local chambers of commerce that line the Main Streets of America to leading industry associations and large corporations. They all share one thing: They count on the U.S. Chamber to be their voice in Washington, across the country, and around the world. For more than 100 years, we have advocated for pro-business policies that help businesses create jobs and grow our economy. 

    Media Contact:
    press@tootris.com
    (858) 263-0725

    Source: TOOTRiS

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  • TOOTRiS Named Minority-Owned Business Award Finalist by U.S. Chamber of Commerce

    TOOTRiS Named Minority-Owned Business Award Finalist by U.S. Chamber of Commerce

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    First-of-Its-Kind On-Demand Child Care Solution Supports Women & Minorities in the Workplace

    Press Release



    updated: Sep 2, 2021

    The U.S. Chamber of Commerce has announced TOOTRiS, the first-of-its-kind on-demand Child Care technology platform, as one of the finalists for its annual Dream Big Awards. The awards celebrate the achievements of small businesses and honor their contributions to America’s economic growth. 

    TOOTRiS is one of 27 finalists that were chosen from a record 1,000+ applications submitted from U.S. businesses. The Dream Big Awards program includes nine different Business Achievement Awards to recognize the excellence of leading businesses in each of the following categories: community support and leadership, emerging, green/sustainable, minority-owned, LGBTQ-owned, veteran-owned, woman-owned, young entrepreneur, and small business of the year.

    “This year, small businesses have continued facing every obstacle head-on, taking risks, working hard, and dreaming big in the face of ongoing challenges and uncertainty,” said Tom Sullivan, U.S. Chamber of Commerce Vice President of Small Business Policy. “Small businesses are a critical and vibrant sector of the U.S. economy, and the U.S. Chamber is proud to celebrate the very best in American small business through our Dream Big Awards.” 

    The Minority-Owned Business Award recognizes a minority-owned small business that has attained outstanding business achievement and exemplifies significant contributions to the U.S. economy.

    “It is an honor to have TOOTRiS recognized among other minority-owned businesses that are changing and diversifying the nation’s economic landscape,” said TOOTRiS founder and CEO Alessandra Lezama. “As a woman, immigrant and single mom, I came to this country seeking the ‘American Dream.’ I now want to pay it forward through TOOTRiS, where our mission is to support women and minorities in the workforce and bolster a new crop of women entrepreneurs who want to start their own Child Care programs. Access to quality and affordable Child Care for all parents is the only way our nation can recover from our first-ever ‘female recession.’”

    The winners of the Dream Big Awards will be announced during a virtual program on Thursday, Oct. 21, at 5 p.m. ET.  Registration is open to the public.

    Media Contact
    (858) 263-0725
    press@tootris.com

    About TOOTRiS

    TOOTRiS is reinventing Child Care, making it convenient, affordable and on-demand. As the world shifts to digitalized services, TOOTRiS helps parents and providers connect and transact in real time, empowering working parents — especially women — to secure quality Child Care, while allowing providers to unlock their potential and fully monetize their program. TOOTRiS is creating a new digital economy that promotes entrepreneurial opportunities for individuals with passion and talent to become Child Care providers, improving their quality of life while increasing the much-needed supply of Child Care across the state. TOOTRiS’ unique technology enables employers to provide fully managed Child Care Benefits, giving their workforce the flexibility and family support paramount to regaining employee productivity and increasing their ROI. Visit tootris.com for more information.

    Source: TOOTRiS

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  • Move the Mountains Releases the Abide Collection

    Move the Mountains Releases the Abide Collection

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    Beautiful Bible journaling products curated to encourage Christian women to linger longer in God’s Word.

    Press Release



    updated: Nov 16, 2020

    Bible journaling teacher, Amanda Schenkenberger from Move the Mountains, is releasing the brand new Abide Collection, each product having been individually curated and tested by Amanda herself, on November 15th.

    Move the Mountains is known for inspiring Christian women to get into the Bible and cultivate an intimate relationship with God.

    Thus, for the fourth time, Amanda has created an entire product line of her favorite and most popular Bible journaling items. The new Abide Collection is scheduled to go live on November 15, 2020 at 8 a.m. PDT.

    The full collection will be exclusively sold on the website Move-the-Mountains.com where the limited products are expected to sell out by the end of the season.

    The Bible journaling products are designed to showcase creative ways of lingering longer in Scripture through Bible study and art. 

    Several products center around watercolor painting to capitalize on today’s trend of watercolor art.

    The journaling Bibles are made with durable materials while the watercolor supplies are made with high quality pigments so that whatever the Bible journaler creates will last a lifetime.

    Her collection also includes options for personalized hand lettering to customize journaling Bibles for any occasion.

    There are a variety of Bible journaling products, including but not limited to: a new study journaling Bible, watercolor paints and pigments, and hand lettering sets. A few examples are:

    Abide Journaling Bible
    Iridescent Watercolor Pigments
    Pearlescent Watercolors
    Hand Lettering Kit
    Watercolor Travel Set

    Items in the Abide Collection range in price from $9.99 to $79.99.

    Amanda is excited to welcome her Bible journaling beauties to the new product line collection they’ve been requesting.

    CONTACT INFO

    For more information about the Abide Collection or for an interview with Amanda Schenkenberger, please write to contactus@move-the-mountains.com. Media high-res photos available upon request.

    About Move the Mountains

    Amanda started designing and curating Bible journaling products after she was faced with a very real problem. She saw tutorials about how to create Bible journaling art but nothing about how to use Bible journaling to study and apply the Word of God to one’s walk of faith. After releasing Hearing God, the Bible Study Kit, Amanda’s products and tutorials started gaining notoriety amongst the faith community.

    https://move-the-mountains.com/product-category/abide-collection/

    Source: Move the Mountains

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