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Tag: Service Animals

  • The DOJ sues Uber (again) for allegedly discriminating against people with disabilities

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    The US Department of Justice sued Uber on Thursday over disability discrimination… again. The lawsuit claims the company and its drivers “routinely refuse to serve individuals with disabilities.” It specifically calls out its handling of passengers with service animals or stowable wheelchairs. The suit was filed in federal court in Northern California.

    “Despite the importance of its services to people with disabilities, Uber denies people with disabilities full and equal enjoyment of its services in several critical ways,” the lawsuit reads. It also accuses Uber’s drivers of insulting and demeaning people with disabilities and asking them inappropriate questions.

    In a statement sent to Engadget, Uber contested the government’s claims. “Riders who use guide dogs or other assistive devices deserve a safe, respectful, and welcoming experience on Uber — full stop,” the company wrote. “We have a clear zero-tolerance policy for confirmed service denials, and we fundamentally disagree with the DOJ’s allegations.”

    Uber said all drivers must acknowledge and agree to its service animal policy before they can begin driving. “When we confirm a violation, we take decisive action, including permanent account deactivation,” the company wrote. Uber noted that its community guidelines prohibit discrimination. It also added that it sent a service animal education video to all US drivers last year, explaining their vital role.

    Earlier this year, Uber added a feature that lets passengers alert drivers that they’ll be traveling with service animals. The DOJ’s complaint says the company introduced the feature only after being notified of the investigation. “But Uber has continued to discriminate against riders who use service animals notwithstanding the feature,” the filing reads.

    The DOJ is seeking a jury trial, injunctive relief and monetary damages. It also wants to charge Uber a civil fine for violations of the Americans with Disabilities Act.

    If this all sounds familiar, there’s a good reason. The DOJ sued Uber in 2021 over similar claims. That suit focused on “wait time” fees sent to passengers who, due to their disabilities, needed more time. The two sides settled the lawsuit in 2022. Uber agreed to pay at least $2.2 million to passengers with disabilities who were charged waiting fees. The company has also faced a string of lawsuits from passengers over serving riders with disabilities.

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    Will Shanklin

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  • US Postal Service releases national dog bite rankings | CNN

    US Postal Service releases national dog bite rankings | CNN

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    CNN
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    California and Texas ranked highest on the United States Postal Service’s annual list of states with the most dog bites against its employees, the USPS announced.

    The report calls attention to the aggressive dog behavior mail carriers often face as the USPS kicks off National Dog Bite Awareness Week.

    In 2022, California had the highest number of dog bites with 675. Texas and New York were not far behind with 404 and 321 bites, respectively, the Postal Service reported.

    “When our mail carriers are bitten, it is usually a ‘good dog’ that had not previously behaved in a menacing way,” USPS Occupational Safety and Health Senior Director Linda DeCarlo said in a news release.

    Houston, Los Angeles and Dallas ranked highest among US cities with the most dog attacks against USPS workers last year, according to the USPS.

    More than 5,300 USPS employees were attacked by dogs during mail deliveries last year, according to the Postal Service.

    The annual public service awareness campaign, accompanied by the hashtag #dogbiteawareness, runs through next week.

    “When letter carriers deliver mail in our communities, dogs that are not secured or leashed can become a nemesis and unpredictable and attack,” Leeann Theriault, USPS employee safety and health awareness manager, said in the release.

    The USPS trains its mail carriers not to startle dogs, to avoid petting or feeding them and to place something between themselves and the animal – like their mail satchel – if a dog does attack, the postal said in a news release.

    Since most people know the general time their mail arrives each day, the USPS advised keeping dogs secure before Postal Service employees stop by.

    Other advice for dog owners, according to the USPS: Place pets on a leash, keep them in the house or behind a fence and make sure they’re away from the door.

    The Postal Service also advises parents to not allow children to take mail directly from mail carriers, as the dog may view it as a threat to the child’s safety.

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  • It feels like dogs know just when we need them most. Well, they might, experts say | CNN

    It feels like dogs know just when we need them most. Well, they might, experts say | CNN

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    CNN
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    When a family arrived at Koch Funeral Home in State College, Pennsylvania, to identify a loved one before cremation, Monroe took note — staying back to maintain the people’s privacy but ready to offer comfort if asked.

    Monroe isn’t a grief counselor or therapist. She’s an Australian Shepherd and resident therapy dog at the funeral home, said Jackie Naginey Hook, a celebrant and end-of-life doula there.

    “She has this affinity toward people who might be experiencing grief,” Hook said. “She is drawn to them.”

    Sure enough, when members of the family came out, they saw Monroe and asked to say hello, Hook said. Petting her opened them up to telling others about their loss.

    Some research has suggested that dogs — whether trained therapy and service animals or just friends in our homes — have a positive impact on human lives, said Colleen Dell, the research chair in One Health and Wellness and professor at the University of Saskatchewan.

    Just 10 minutes spent with a dog helped reduce patients’ pain, according to a March study for which Dell served as lead author.

    People often don’t talk about what they’re going through when grieving, Hook said. The process of mourning is as unique to a person as a fingerprint, and many don’t know how to be there for others who are going through it, she added.

    For many people, dogs can offer intuitive, unconditional and loving support in times of grief, Dell said.

    “We don’t give them the credit that’s due,” Dell said of the animals that provide needed support. “We don’t understand them to the extent that we should. When you start to pull it apart, there’s just so much going on there.”

    There are nuances to what people need when mourning a loved one, but generally family and friends should be present, offer hugs and listen without saying too much, Hook said.

    It sounds like a perfect job for a dog.

    “Healthy healing is really about giving yourself permission to feel what you’re feeling,” Hook said. “Our bodies know how to heal from a cut, and we know how to deal with this, too.”

    Luckily for us, dogs don’t judge or have expectations, Dell said.

    If someone has developed a strong bond and relationship with a dog, the animal is often able to intuit the emotions of those it loves, Dell said. It can mean the dog knows when to offer a gentle cuddle, she said.

    “When we lose a significant other … so many people say that coming home at the end of the day, coming home to an empty house is just hard,” Hook said. “Having a dog there to greet you can make a difference.”

    Or a dog can bring a little distraction with a bid for a game of fetch or a walk outside.

    “Getting up and going on a walk when you are grieving is incredibly difficult,” Dell said. “They are really good at living in the moment. That takes us away from thinking in the past or even too much in the future.

    “They want to go on a walk now; they want to play now.”

    When grieving and considering a dog, it’s important to think about how the animal would fit into your life and vice versa, Dell said.

    “The relationship we have with an animal is different than that which we have with a human,” Dell said. There are more benefits in some ways but also more drawbacks, she added.

    It’s a win-win situation when a dog can provide support and the owner can give the proper amount of care and attention, Dell said. But it helps to do your homework to find the right match and be prepared to make a long-term commitment.

    Having a dog can sometimes cause extra stress if it is going to be an added strain on time or financial resources to get veterinary care, a sitter for when you are away and training, Dell said.

    Dedicating time to learn how to train your dog can help it get the attention it wants and help you get more insight into building a solid bond that benefits you both, she added.

    If you are looking for a dog to keep you outside and active, look for a breed with a lot of energy. If you are busy but want a companion, maybe find a canine more inclined toward naps. If you travel, a carry-on size pooch is the way to go, Dell said.

    Often people grieving may find their patience lower — in which case consider a dog two years or older to avoid puppy antics, she added.

    Often dogs become available through foster care after the death of an owner, Dell said. “What a beautiful thing that would be,” she said about fostering an animal. “You’d really be helping each other.”

    But there are still ways to get the benefits from a furry friend without taking on any responsibility, Dell said.

    A pet belonging to a neighbor or family member can offer cuddles and play, she added. Or you can spend time in parks where dogs play or venues where therapy dogs might visit.

    “(Grieving people) need to feel loved,” Dell said. “These dogs (are) able to provide that in ways that have no strings attached.”

    Volunteering with a shelter or rescue group can also bring joy, she said. Just spending time caring for dogs or taking them on a walk can make a huge difference, Dell added.

    “You’re doing those things that are normal, that you never, ever think will feel normal again,” she said. “But they do.”

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  • Service dog named Benelli joins New Market Police Department

    Service dog named Benelli joins New Market Police Department

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    New Market, Va. (WHSV) – The newest member of the New Market Police Department is a 2-year-old yellow lab named Benelli.

    New Market Police Chief Chris Rinker met Benelli after applying to a nonprofit called Muts with a Mission. The organization trains service dogs for veterans, first responders and law enforcement.

    Chief Rinker had to go to the Virginia Beach area to train with Benelli for two weeks before the pup was ready to put on the vest and get to work.

    “Benelli serves several different functions, one is to provide comfort to victims of crime, then also first responders to include my staff at the New Market police department, but other first responders in the region. He can show them compassion, give them love and better their day,” Rinker said.

    Benelli has only been with the police department for a couple of weeks, but he’s already been on several calls for service and knows 50 commands.

    “He can open doors, he can pick up water bottles, keys, remotes, he can push the cross walk light, buttons at the intersection. He’s a really smart guy,” Rinker said.

    Chief Rinker added that he’s enjoyed working with Benelli and is looking forward to seeing how he can help others in the community and surrounding areas.

    “When he goes into a room, or sees people, it puts a smile on their face. He loves to get his belly rubbed,” Rinker said. “That just gives people a chance to forget what’s on their mind and to enjoy Benelli. That truly is his job.”

    You can follow Benelli on his journey as a facility/service dog in the Valley and see all the ways he is putting a smile on people’s faces by following him on Instagram.

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