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  • Flight Centre Launches AI Team, Led by Sam Co-Founder Lopez

    Flight Centre Launches AI Team, Led by Sam Co-Founder Lopez

    Flight Centre Travel Group has as established an “AI Center of Excellence” centered around artificial intelligence adoption and integration in its corporate travel businesses, FCM and Corporate Traveler, the company announced.

    Adrian Lopez, who most recently was FCM Digital’s global chief technology officer, will lead the new group as head of AI for corporate. Lopez was a co-founder of the Sam mobile app travel assistant, which Flight Centre invested in and later acquired, at which point Lopez joined the group and helped integrate Sam across Flight Centre’s products.

    Based in Greece, Lopez now will lead a team setting the group’s corporate brands’ AI strategy, implementing best practices and doing research, training and support around the technology. The group aims to leverage AI technology to improve productivity and workflow, enabling the human workforce to focus on more “creative-driven projects,” according to Flight Centre.

    “The disruptive benefits of AI will enable us to work more efficiently, identify new ways to service our clients and reach the next generation of business travelers,” Lopez said in a statement.

    Lopez will report to John Morhous, Flight Centre Travel Group’s global chief experience officer of its corporate brands.

    mbaker@thebtngroup.com (Michael B. Baker)

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  • Red Roof Confirms Ransomware Attack

    Red Roof Confirms Ransomware Attack

    Lodging provider Red Roof has confirmed the company experienced a ransomware attack on Sept. 23, involving a “limited subset” of data that did not include guest information, the company announced Friday. 

    According to Red Roof, the company discovered “unauthorized access” that presented “hallmarks of a ransomware attack” Sept. 23. In response, the company “immediately” moved impacted systems offline and began “implementing software and hardware to prevent, detect and respond to unauthorized activity,” the company said in a statement. In doing so, Red Roof confined the security breach to a small number of systems, according to the company.

    Following an internal investigation, Red Roof confirmed no guest data was involved in the breach, but a “limited number” of information was copied from the company’s network.

    Additionally, Red Roof confirmed the individuals “whose information was potentially involved,” the company said, adding that there is “currently no indication that any Information [copied from Red Roof’s network] has been misused for identity theft or fraud in connection with this Incident.”

    aplatas@thebtngroup.com (Angelique Platas)

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  • Sonder Names Former Radisson Exec Buoy CCO

    Sonder Names Former Radisson Exec Buoy CCO

    Short-term accommodation provider Sonder has appointed former Radisson executive Tom Buoy executive vice president and chief commercial officer, effective immediately, the company announced Monday. The news coincides with the “upcoming departure” of Sonder chief revenue officer Shruti Challa, the company announced.

    In joining the company’s management, Buoy has resigned his position on Sonder’s board of directors, the company said. In the newly created role of EVP and CCO, Buoy will lead “all aspects of revenue generation and strategy, including revenue management, marketing, sales and distribution,” the company said in a statement.

    Buoy formerly served as Radisson Hotel Group Americas’ EVP and chief commercial officer, and also served as interim CEO and board director. Buoy has also held positions with Extended Stay America and Morgans Hotel Group, formerly known as Ian Schrager Hotels.

    Challa is leaving Sonder to pursue “new opportunities,” Sonder co-founder and CEO Francis Davidson said in a statement. Challa will support “during the transition in an advisory capacity,” the company said. 

    Challa’s official departure date was not immediately disclosed.

    aplatas@thebtngroup.com (Angelique Platas)

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  • Navan Cuts 5 Percent of Workforce in 'Move Toward Profitability'

    Navan Cuts 5 Percent of Workforce in 'Move Toward Profitability'

    Navan has reduced the size of its global workforce by 5 percent “to increase operations efficiencies,” a company spokesperson confirmed to BTN.

    The staff reductions at Navan, the former TripActions, were first reported this week by The Information, which said the layoffs affected about 145 people. The spokesperson said that while the company “has recorded strong growth over the past three years despite the challenges affecting our industry,” it is “refocusing our efforts to move faster toward profitability as we enter the next phase of the company.”

    Navan has been long-rumored to be planning an initial public offering, having reportedly filed confidential paperwork for the move more than a year ago. Business Insider in August reported that Navan CEO Ariel Cohen is eying April 2024 for an IPO, citing a confidential source.

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  • U.S. Issues $6B in High-Speed Rail Grants

    U.S. Issues $6B in High-Speed Rail Grants

    The Biden administration is granting more than $6 billion in new funding for high-speed rail projects on the West Coast, the White House announced Friday. The grants are part of an $8.2 billion package for 10 passenger rail projects across the country. 

    One high-speed grant, for up to $3 billion, is for Brightline—which has developed a high-speed rail system in Florida between Orlando and Miami—for a new rail system between Las Vegas and Rancho Cucamonga, Calif., about 37 miles east of downtown Los Angeles. The high-speed rail route is projected to result in trips of just over two hours, according to the White House. The project also will allow for connections to the Los Angeles metro area via the Metrolink commuter rail system.

    The second high-speed grant is for nearly $3.1 billion for the California Inaugural High-Speed Rail Service Project in the state’s Central Valley. The money will be used to design and extend the rail line between Bakersfield and Merced, purchase new high-speed trainsets and construct the Fresno station, according to the White House. The 171-mile rail corridor “will support high-speed travel with speeds up to 220 miles per hour.”

    “Electric high-speed rail trains will take millions of cars off the roads and reduce emissions, further cementing intercity rail as an environmentally friendly alternative to flying or driving and saving time for millions of Americans,” according to the White House. 

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  • Accor Names Perez-Alvarado Orient Express CEO

    Accor Names Perez-Alvarado Orient Express CEO

    Accor has named group chief strategy officer Gilda Perez-Alvarado CEO of its Orient Express brand, amid CEO Omer Acar’s shift to lead the company’s Fairmont Hotels and Resorts brand, effective Jan. 1, the company announced. Perez-Alvarado also will maintain her current title.

    Perez-Alvarado joined Accor from JLL Hotels & Hospitality in October. Acar, the current CEO of Orient Express and Raffles, has been named CEO of Fairmont, also effective Jan. 1. He also will remain Raffles CEO. 

    Acar joined Accor in March during the company’s executive restructuring. As CEO of Raffles and Fairmont, Acar “has the responsibility of representing Accor on the North American market,” the company said in a statement.

    aplatas@thebtngroup.com (Angelique Platas)

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  • ANA, Joby to Develop Vertiports in Japan

    ANA, Joby to Develop Vertiports in Japan

    All Nippon Airways and electric aircraft producer Joby Aviation have partnered with Japanese real estate developer Nomura Real Estate Development to create take-off and landing infrastructure for the commercialization of electric air-taxi service across Japan, the companies announced Friday. 

    The partners will “explore the design, location, operation and financing of vertiport locations that will serve as the backbone of future commercial air-taxi services in Japan,” according to the companies. Their initial focus primarily will be in metropolitan areas. 

    ANA and Joby first partnered in February 2022. Joby’s electric vertical take-off and landing aircraft can carry a pilot and four passengers at speeds of up to 200 miles per hour, according to Joby. 

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  • Lufthansa to Explore European eVTOL Opportunities

    Lufthansa to Explore European eVTOL Opportunities

    The Lufthansa Group and Munich-based electric aircraft producer Lilium have signed a memorandum of understanding to explore a partnership on electric vertical take-off and landing aircraft in Europe, Lufthansa announced Thursday.

    The companies will explore opportunities for ground and flight operations, future aircraft maintenance, crew and flight training, as well as possible collaboration with airports and regional partners on the development and infrastructure for vertiports, airspace integration and required operation processes, according to Lufthansa.

    Lilium earlier this week announced it had begun production of its Lilium jet and projects demand in the European market for about 9,200 eVTOL aircraft through 2035, according to Lufthansa.

    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • Emburse Puts Cards on Mastercard Network

    Emburse Puts Cards on Mastercard Network

    Emburse has partnered with Mastercard as the new payments network for Emburse Cards, which the travel and expense management provider said will add security and efficiency to its payments product.

    Among the security benefits, being on the Mastercard network will give Emburse Cards clients MasterCoverage and Mastercard ID Theft Protection to help guard against fraud and identity theft, according to Emburse. Cardholders also can access Mastercard’s HealthLock offering, which protects medical identities and data.

    The Mastercard network also will increase data capabilities of Emburse Cards, according to the company. Transaction details such as hotel and airline information from the network can be automatically populated into Emburse’s expense reporting products, which will give more detailed travel spend reporting and can in turn be used in supplier negotiations and policy strategy.

    mbaker@thebtngroup.com (Michael B. Baker)

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  • Delta to Add Seattle-Taipei Service

    Delta to Add Seattle-Taipei Service

    Delta Air Lines plans to add flights between Seattle and Taipei beginning June 6, pending government approval, the carrier announced Thursday. The route will operate daily, year-round on Airbus A330-900neo aircraft offering four cabins: Delta One Suites, Premium Select, Comfort Plus and Main.

    The new route is the first nonstop flight for Delta between the U.S. and Taipei, according to the carrier, which added that the last time Delta operated flights to Taiwan was in 2017 via Tokyo’s Narita International Airport. 

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  • IATA: SAF Production to Triple in 2024

    IATA: SAF Production to Triple in 2024

    After the production of sustainable aviation fuel doubled in 2023, reaching more than 600 million from 300 million in 2022, it is expected to triple in 2024 to nearly 1.9 billion liters, according to the International Air Transport Association. That amount will account for 0.53 percent of aviation’s fuel need and 6 percent of renewable fuel capacity.

    “Even with that impressive growth, SAF as a portion of all renewable fuel production will only grow from 3 percent this year to 6 percent in 2024,” IATA director general Willie Walsh said in a statement. “This allocation limits SAF supply and keeps prices high. Aviation needs between 25 percent and 30 percent of renewable fuel production capacity for SAF. At those levels, aviation will be on the trajectory needed to reach net zero carbon emissions by 2050.”

    Demand for SAF continues to outstrip supply, with “every drop” of SAF produced having been bought and used. At least 43 airlines have already committed to use nearly 16.3 billion liters of SAF in 2030, “with more agreements being announced regularly,” according to IATA.

    “Governments must prioritize policies to incentivize the scaling-up of SAF production and to diversity feedstocks with those available locally,” Walsh said.

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  • Hyatt Expands Luxury Pipeline Amid 'Increased Demand'

    Hyatt Expands Luxury Pipeline Amid 'Increased Demand'

    Hyatt Hotels Corp. has plans to open 37 luxury hotels and resorts globally through 2025 amid “increased demand” for luxury travel, the company announced Wednesday.  

    Hyatt’s plan includes international brand debuts for several Hyatt-branded properties, including the entrance of Park Hyatt properties in the U.K., Malaysia and Mexico, as well as the first Thompson Hotel-branded properties in Italy and Austria. Other brand debuts for the company include Hyatt’s first Andaz-branded property in the Caribbean, and the first Unbound Collection by Hyatt properties in India and the Nordic regions.

    With more than 70 percent of Hyatt’s “rooms categorized as luxury and upper upscale, the Hyatt portfolio has grown to meet increased demands for luxury and resort accommodations,” the company said. Some key Hyatt-brand openings expected next year and beyond include new properties from Park Hyatt, Grand Hyatt, Miraval, Andaz, Thompson Hotels and Dreams resorts, among others, according to the company.

    aplatas@thebtngroup.com (Angelique Platas)

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  • IATA Projects Continued Airline Profits into 2024

    IATA Projects Continued Airline Profits into 2024

    Airline profitability for 2023 exceeded June projections from the International Air Transport Association, the organization announced Wednesday.

    IATA now projects global airline revenue for 2023 to reach $896 billion, $93 billion higher than forecast six months ago. Expenses also are anticipated to increase to $855 billion, $74 billion higher than the previous outlook. Still, IATA projects the industry’s net profit to reach $23.3 billion in 2023, significantly higher than the June forecast of $9.8 billion. 

    The improvement was driven by passenger business, revenue from which IATA projects to increase to $642 billion, $96 billion higher than the prior outlook, according to IATA. 

    Select Regional Performance

    North American carriers were the first to return to profitability in 2022 and continued to earn a profit in 2023, according to IATA. The region’s carriers are projected to report a net profit of $14.3 billion in 2023 and $14.4 billion in 2024. IATA projects traffic in 2024 to increase 6.3 percent year over year and 8.1 percent compared with 2019. Capacity is projected to be up 6 percent year over year, and 8.1 percent versus 2019.

    North American “consumer spending has remained solid, despite cost-of-living pressures, and the demand for air travel remains robust and is expected to outpace growth in capacity into 2024,” according to IATA.

    IATA projects European carriers to have a net profit of $7.7 billion in 2023 and $7.9 billion in 2024. Demand in 2024 is forecast to be 10.5 percent higher year over year and 7 percent higher compared with 2019 levels. IATA projects 2024 capacity to increase 8.8 percent versus a year prior and 7 percent compared with 2019.

    The key risks to Europe’s performance “relate to the tight labor market, and the war in Ukraine and in the Middle East,” according to IATA.

    Asia-Pacific carriers in 2023 are forecast to report a $100 million loss but return to a net profit of $1.1 billion in 2024. IATA projects year-over-year 2024 demand to increase 13.5 percent, but still lag 2019 levels by 1.4 percent. Capacity, too, is forecast for 10.6 percent growth versus 2023 but decrease by 1.4 percent versus 2019.

    “While some of the region’s main domestic markets recovered quickly from the pandemic, international travel to/from the region was subdued as China only eliminated the last of its international travel restrictions in mid-2023,” according to IATA.

    2024 Global Outlook

    IATA projects 2024 airline revenue to grow 7.6 percent year over year to a record $964 billion, generating an anticipated profit of $25.7 billion. Expenses are forecast to increase 6.9 percent to $914 billion. 

    Passenger revenue is projected to increase 12 percent year over year to $717 billion, with 40.1 million flights projected to be on offer, exceeding the 2019 level of 38.9 million and up from the 36.8 million flights expected in 2023. Total traffic in 2024, as measured in revenue passenger kilometers, is projected to be up 9.8 percent year over year, however IATA said 2024 will mark the end of the “dramatic year-on-year increases” the industry has seen during the recovery between 2021 and 2023.

    About 4.7 billion people are expected to travel in 2024, “an historic high that exceeds the pre-pandemic level of 4.5 billion recorded in 2019,” according to IATA.

    “Considering the major losses of recent years, the $25.7 billion net profit expected in 2024 is a tribute to aviation’s resilience,” IATA director general Willie Walsh said in a statement. “The speed of the recovery has been extraordinary; yet it also appears that the pandemic has cost aviation about four years of growth. From 2024, the outlook indicates that we can expect more normal growth patterns for both passenger and cargo.”

    IATA also warned that the industry profitability was “fragile” and could be affected by many factors, including global economic developments, war, continued supply-chain challenges and regulatory risk. 

    RELATED: IATA Upgrades 2023 Airline Profitability Outlook

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  • Travelport to Launch Virgin Atlantic NDC Content

    Travelport to Launch Virgin Atlantic NDC Content

    Travelport has renewed and expanded its agreement with Virgin Atlantic to include New Distribution Capability content through the Travelport Plus platform, the travel technology company announced Thursday. No date was announced for when the NDC content would be available, only that it was “subject to implementation.”

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  • SAF Certificate Registry Launches at COP28

    SAF Certificate Registry Launches at COP28

    An independent, not-for-profit sustainable aviation fuel certificate registry was launched at the United Nations COP28 climate change conference in Dubai, clean energy nonprofit RMI announced Wednesday. The founders include RMI and the Environmental Defense Fund in collaboration with the Sustainable Aviation Buyers Alliance and digital solutions developer Energy Web.

    The SAFc Registry connects corporate consumers, airlines, freight forwarders and clean fuel producers in a “universally accessible platform that will spur the use of SAF via the purchase of SAF certificates,” according to RMI. The SAF certificates allow companies to directly buy the “auditable, credible emissions claims” that represent a volume of SAF displacing the same volume of conventional jet fuel for climate disclosures, and they can be issued and retired in the company’s name on the registry.

    Bank of America, Boom Supersonic, Boston Consulting Group, JPMorgan Chase and Meta have already grouped together to collectively purchase SAF certificates through SABA. “Future procurement efforts can use the SAFc Registry to ensure the delivery of SAF certificates and sustainability assurances to buyers,” according to RMI.

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  • Christopherson Moves to Prime Numbers Reporting Platform

    Christopherson Moves to Prime Numbers Reporting Platform

    Christopherson Business Travel is integrating Prime Numbers Technology’s new core reporting service as an expansion of the travel management company’s partnership with the data analytics provider, the companies announced.

    Prime’s core service is a platform with which TMCs can manage client-facing reports from Prime’s analytics and benchmarking, rather than having to work with another platform. Christopherson CEO Mike Cameron in a statement said the implementation “is already making a significant impact on our operations by streamlining processes and report consolidation.”

    Prime Numbers president Mark Bresnahan said the company has seen a “wave” of TMCs move their reporting to Prime’s platform this year, including Altour, Travel Leaders and Atlas Travel.

    mbaker@thebtngroup.com (Michael B. Baker)

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  • Brazil Adds E-Visa Option as Waiver Nears Expiration

    Brazil Adds E-Visa Option as Waiver Nears Expiration

    Brazil has launched an electronic visa platform for visitors from the U.S., Canada and Australia when the waiver currently in place for those countries expires next month.

    For arrivals beginning Jan. 10, 2024, visitors from those countries can apply for visas via a system developed by the Brazilian Ministry of Foreign Affairs and obtain them at the cost of US$80.90 per person. The electronic visas allow multiple entries and will be valid 5 years for Canadians and Australians and 10 years for U.S. residents.

    Brazil issued a visa waiver for all three countries in 2019, but that was contingent on a reciprocal waiver agreement from each country, which has not happened. Brazil and Japan, however, reached a bilateral agreement in September in which travelers from each country do not need visas for trips up to 90 days to the other country.

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  • Lufthansa Group Joins Airbus Carbon-Removal Program

    Lufthansa Group Joins Airbus Carbon-Removal Program

    Lufthansa Group has agreed to pre-purchase from Airbus “verified and durable” carbon-removal credits of 40,000 metric tons of CO2 over a four-year period, the airline company announced Wednesday. The credits will be issued by Airbus through its Airbus Carbon Capture Offer service, and the certificates will be available beginning in 2026. The value of the pre-purchased credits was not disclosed.

    The carbon emissions will be removed from the air using high-powered fans, then stored underground “in geologic saline formations,” according to Lufthansa. The carbon-capture technology also will be a “building block for the production of next-generation sustainable aviation fuels.”

    The credit program is based on Airbus’ partnership with U.S.-based company 1PointFive, which includes the pre-purchase of carbon-removal credits of 400,000 metric tons of CO2 to be delivered over four years, according to Lufthansa.

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  • Amex GBT Projects 2024 Global Airfares to Stabilize

    Amex GBT Projects 2024 Global Airfares to Stabilize

    As airlines have added capacity and “the leisure demand that drove record carrier revenues in 2023 softens,” 2024 economy- and business-class airfares throughout the world are projected to stabilize, “with prices falling on some routes,” according to a new American Express Global Business Travel Air forecast, released Wednesday.

    The fare trends take into account a range of factors, including airline capacity, local inflation, foreign exchange and fuel surcharges, according to the American Express Global Business Travel Air Monitor 2024.

    The travel management company projects 2024 business-class fares within North America to increase 0.8 percent year over year, with economy-class fares inching up 0.3 percent. Fares within Europe also are projected to rise only slightly, with business-class up 1.1 percent and economy-class up an even 1 percent.

    Asia and Australia each are forecast to see prices rise 3 percent compared with 2023 for business-class fares and 3.1 percent for economy-class fares. South America was the only region where a price drop was projected, with business-class fares anticipated to decline 3.1 percent and economy-class fares to remain even with 2023 levels.

    Business-class fare projections from North America to other regions are mixed, with fares to Central America projected to decline 5.7 percent year over year and those to Asia also forecast to decline by 3 percent. Fares to Europe, however, are projected to increase 3 percent compared with 2023 while flights to South America could tick up 0.1 percent. 

    Most economy-class fares from North America are expected to decline. Fares to Central America are projected to decline 7.8 percent year over year, to Asia by 7.5 percent and to Europe by 3.5 percent. Only prices to South America are projected to increase, at 1.3 percent. 

    Amex GBT noted that despite “signs of moderation, the wider outlook is uncertain,” and that geopolitical tensions could affect the global economy and “dampen already moderate growth prospects.” It also cited headwinds that include cost pressures from volatile fuel prices, labor fees and debt servicing that could impact airfares. In addition, there could be a wind-down of “revenge travel” in certain areas “as consumer preferences fall prey to high interest rates,” along with supply-chain issues and aircraft delivery delays. 

    The report also called out New Distribution Capability technology transforming the way airlines sell their products. NDC’s dynamic pricing could mean fares are subject to change as airlines evolve their pricing strategies, while continuous pricing has “significant impacts for price transparency,” with reference fares not available, according to the report.

    RELATED: Amex GBT Projects ’23 Global Airfare Hikes

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  • CWT to Offer Cytric Easy to Clients

    CWT to Offer Cytric Easy to Clients

    Amadeus is partnering with CWT to make its Cytric Easy booking tool available to its clients as part of the technology company’s planned expansion in the North American market.

    CWT is among the first global travel management companies to offer Cytric Easy—which is embedded in Microsoft 365, enabling such functionality as trip planning coordination via Teams—In North America, according to Amadeus. Campbell Travel and Gant Travel in August each announced agreements with Amadeus to make Cytric available to their customers.

    The agreement brings CWT customers “greater choice through our myCWT platform,” according to CWT VP of supply chain partners Dale Eastlund.

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