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  • N. American Airlines Show Stronger End-of-Summer On-Time Performance

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    Delta Air Lines again took the top spot for August North
    American on-time performance, according to the latest report from aviation
    analytics company Cirium. 

    Delta’s August 2025 on-time performance was 83.9 percent, up
    nearly 7 percentage points month over month. Spirit Airlines held steady in
    second place at 78.5 percent, an increase of nearly 2 percentage points. Alaska
    Airlines rounded out the top three at 77.4 percent, an increase of 2.2
    percentage points from July.

    [Report continues below chart.]

    Overall August North American on-time performance rose 4
    percentage points to 75.8 percent in the month. Southwest jumped to fifth place
    from seventh on a 6.8 percentage point rise in on-time performance for August. Westjet
    was the only airline with declining performance (down 1.5 percentage points)
    and falling to last place in the top 10. Frontier rose 5.9 percentage points to
    70.8 percent to take ninth place for August.

    Only Delta among North American carriers made Cirium’s
    global list of top on-time carriers, which in August was led by Azul at 92.2
    percent.

    Southwest among North American carriers had the highest
    completion rate at 99.7 percent. The top three carriers for on-time performance
    in August all had completion factors above 99 percent—Spirit at 99.8 percent,
    Delta at 99.3 and Alaska at 99.2.

    A flight is considered on time if the aircraft arrives at
    the gate within 15 minutes of its scheduled arrival time.

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    EWest@thebtngroup.com (Elizabeth West)

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  • Air France Starts Free Wi-Fi Rollout

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    Air France has begun rolling out its new Starlink-powered free Wi-Fi service across its fleet, with plans to have it available on all aircraft by the end of 2026, the carrier announced. 

    So far, Air France has two Embraer 190 and two Airbus A220 aircraft equipped with the high-speed Wi-Fi service and will equip one of its Airbus A350 aircraft with the service this week. By the end of this year, Air France expects to have it available in 30 percent of its fleet, with the full rollout—including regional aircraft—happening over the following year.

    The service is free for customers in all cabins, according to Air France. They must log in to their Flying Blue loyalty account to access the service, and they will be able to create an account onboard if they do not yet have one, the carrier said.

    Aircraft not yet equipped with the high-speed Wi-Fi will continue to offer an Internet connection option that lets Flying Blue members access messaging applications for free but using it for tasks beyond messaging requires a fee.

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  • HotelHub: Q2 U.S. Hotel Bookings, Lead Time Drop

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    Second-quarter U.S. hotel bookings made using HotelHub technology dropped more than 13 percent year over year, according to the company. Additionally, average lead times for Q2 U.S. hotel bookings dropped nearly 7 percent from 2024 levels, “suggesting a growing reluctance to commit to U.S. travel too far in advance,” according to HotelHub, which provides travel management companies with hotel booking technology.

    For the first six months of the year, U.S. hotel bookings made with HotelHub declined 10.65 percent year over year while global bookings dropped 5.35 percent, according to HotelHub.

    “This contrasts to the first quarter of the year where total year-on-year booking numbers had remained fairly stable—despite a significant drop in U.S. bookings—and comes as businesses attempt to make sense of the unpredictable and ever-changing tariff policies issued by the new U.S. administration since April,” HotelHub in a report detailing its findings. 

    Still, HotelHub chief commercial officer Paul Raymond in a letter accompanying the report suggested the downturn might not fully reflect the current state of hotel demand. 

    “A short period of decline does not necessarily signal an ongoing negative trend,” according to Raymond. “Indeed, it can be a marker of resilience: it is simply good business sense to take a cautious approach as tariff negotiations play out. And while booking figures took a hit at the start of the quarter, we have seen a steady rise since.”

    The average second-quarter global rate booked per night was $192, up less than 2 percent year over year, and it averaged $184 for the first half of 2025, up 1 percent. That’s “a stark contrast to the 5.39 percent seen in the same period last year (compared to 2023) and a positive sign for corporate travel budgets,” according to HotelHub.

    RELATED: HotelHub Q1 data

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    cdavis@thebtngroup.com (Chris Davis)

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  • JetBlue Transitions to All-Airbus Fleet

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    JetBlue has retired all Embraer E190 aircraft and now operates an all-Airbus fleet, the carrier announced Tuesday. The carrier’s fleet now includes only aircraft in the A320 and A220 families. JetBlue has 52 Airbus A220 aircraft on order, which are set to join 50 already in operation. JetBlue in a statement said the “A220 continues to unlock new possibilities for route expansion, including for transcontinental markets where the E190 was not equipped for the range needed.” The Airbus aircraft are set to be reconfigured so that JetBlue can introduce domestic first-class service in 2026, the carrier announced late last year.

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    cdavis@thebtngroup.com (Chris Davis)

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  • TravelPerk Names Chief Product, Tech Officers

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    TravelPerk has hired Nikita Miller as chief product officer and promoted Robin Smith to chief technology officer, the travel management platform announced.

    Miller joins TravelPerk from wedding planning content and services provider The Knot Worldwide, where she had an executive role leading product, and she previously had a similar position with project and task management tool Trello. Smith previously was TravelPerk’s SVP of technology and has a long history with Click Travel, which TravelPerk acquired in 2021.

    Prior to their appointments, TravelPerk had combined chief product and technology officer into a single role, but “as TravelPerk’s scale and ambition have grown, it became clear that product and technology each needed dedicated leadership to propel our innovation agenda,” according to a TravelPerk spokesperson.

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • Yotel Names Former Marriott Exec CEO

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    Yotel, the 23-property hotel chain known for its compact guest rooms, has named former Marriott International executive Phil Andreopoulos as its new CEO, the company announced Monday.

    Andreopoulos worked at Marriott for nearly 25 years, most recently as chief commercial officer of Marriott’s Europe, Middle East and Africa region.

    Andreopoulos “brings a wealth of commercial and operational experience and under his leadership, Yotel will enhance its distribution, direct business contribution and loyalty proposition,” Yotel and Al-Bahar Group chairman Talal Al Bahar said in a statement. “He will also drive expansion of both the managed and franchise businesses in key markets.”

    The Al-Bahar Group, a Kuwaiti investment firm, is Yotel’s majority shareholder and earlier this year increased its stake to more than a 95 percent share after acquiring Starwood Capital’s 30 percent stake.

    Andreopoulos replaces as CEO Hubert Viriot, who had served in the position since 2014 and will remain with Yotel as vice chairman. Viriot in a statement posted on LinkedIn said Andreopoulos would be “the perfect leader to guide Yotel as we pursue our ambitious goal of doubling our portfolio in the next five years.”

    Yotel has 23 properties in 16 cities in the U.S., Europe and Asia, and said it has 11 properties in the development pipeline due to open within the next two years. 

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    cdavis@thebtngroup.com (Chris Davis)

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  • TPG’s Hospitality Solutions Adds Hollyhead

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    Hospitality Solutions, the hotel reservation technology business acquired in July by investment firm TPG from Sabre Corp., has named former American Express Global Business Travel executive and Egencia president Mark Hollyhead as chief transformation officer, a new role, the company announced Monday. 

    Hollyhead will begin work in his role in “mid-September,” a spokesperson confirmed to BTN.

    Hollyhead at Hospitality Solutions will “drive transformation by leveraging AI and other technologies to advance product development and strategic initiatives across the organization,” the company said in a statement. 

    Hollyhead served as president of Egencia when the travel management company was acquired by Amex GBT from Expedia in 2021. At Amex GBT, he served as chief product officer until his resignation earlier this year. Hollyhead before Egencia served in a variety of roles for British Airways. 

    TPG is operating Hospitality Solutions, which it acquired from Sabre for $1.1 billion and which offers a software-as-a-service platform designed to assist hotels’ distribution operations and retailing experience, as a separate business. Hospitality Solutions CEO Teresa Mackintosh in a statement called it “a formative time for Hospitality Solutions as we position the company for an exciting period of growth and transformation.”

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  • U.S. to Increase ESTA Fee by $19

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    U.S. authorities have confirmed that the new increased fee of $40 for the Electronic System for Travel Authorization will take effect from later this month.

    U.S. Customs and Border Protection said the ESTA fee will nearly double from its current $21 to $40 from Sept. 30.

    Visitors from visa waiver countries, such as the U.K. and most EU members, have to apply for an ESTA for entry to the United States. The authorization is valid for two years unless the traveler’s passport expires within this time.

    “All unpaid ESTA applications in the system after the system update on September 30, 2025, will be subject to the new fee amount of $40,” confirmed CBP in a statement on its website.

    U.S. authorities previously raised the fee for an ESTA application from $14 to $21 in May 2022.

    Julia Lo Bue-Said, CEO of the Advantage Travel Partnership said: “The price of an ESTA nearly doubling under the Trump administration is a blow to British travelers and is likely to impact U.S. visitor numbers over the coming months.

    “However, if travelers are planning a trip to the U.S. in the next two years, they can avoid this fee increase by securing their ESTA before 29 September.”

    The rise in the price of an ESTA comes after the UK increased the charge for its own Electronic Travel Authorization from £10 to £16 in April.

    Meanwhile, the EU has raised the planned application fee for its forthcoming European Travel Information and Authorization System from €7 to €20, even though it is not due to be introduced until late 2026.

    ETIAS will be preceded by the phased launch of the EU’s new biometric Entry-Exit System, which is finally due to be introduced on Oct. 12.

    Lo Bue-Said predicted that the launch of EES, which will require non-EU travelers to provide a digital facial image and fingerprints at the border, could lead to longer queues for U.K. passport holders visiting EU countries from mid-October.

    “In a few weeks you will start to see them taking biometrics, although passports will still be stamped,” she added. “There are likely to be more queues for Brits travelling to the EU.

    “Spain is one of the countries that is 100 per cent ready and geared up to take biometrics. Over time, it will get easier as more countries make sure they are EES-ready.

    “It’s a confusing time for travelers. We’re providing members with a toolkit of different assets so they can communicate with the customer about what it means for them.”

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    Rob Gill

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  • PKFare Integrates Content from Argentina’s FlyBondi

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    Travel content aggregator PKFare is partnering with Argentine ultra-low-cost carrier FlyBondi to provide the carrier’s content to its distribution partners via its API, the company announced.

    The integration will help FlyBondi expand its bookings business beyond Argentina to other Latin American markets, such as Brazil and Mexico, as well as long-haul demand from the Asia/Pacific, Europe and North America regions, according to PKFare. FlyBondi flies domestic routes in Argentina as well as internationally to Brazil.

    “We remain committed to deepening our presence in the region and delivering travel sellers more competitive, conversion-ready offers,” PKFare co-founder and SVP Jason Sui said in a statement.

    PKFare, which reports more than 2,000 distribution partners around the world, said it has built direct connections with more than 40 carriers to date.

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  • Alaska Airlines and Icelandair Establish Codeshare

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    Longstanding partners Icelandair and Alaska Airlines have inked a bilateral codeshare agreement that will allow passengers to combine flights from both airlines under a single ticket. 

    Both airlines underscored the deeper partnership will allow them to create more seamless experiences, including linked baggage handling, on routes served by each carrier. It will also enable increased and improved connectivity for U.S. travelers across Europe and for Europe travelers to the U.S. West Coast and beyond with Alaska’s service to Hawaii and Asia, the carriers said.

    As part of the new codeshare agreement, officials said, loyalty point accrual and redemption will be reciprocal to both airlines. 

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  • Frontier Airlines Expands Service to U.S. Business Markets

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    Frontier Airlines announced Thursday service expansions to U.S. business markets. 

    The Denver-based carrier will launch new twice-weekly service between Atlanta and Memphis, Tenn. starting Nov. 20, and twice-weekly Atlanta-Milwaukee service starting Dec. 19.

    It will also launch new twice-weekly service between Phoenix Sky Harbor and both Reno, Nev., and Spokane, Wash., beginning Nov. 22 and 23, respectively. Service between Chicago O’Hare and Minneapolis-St. Paul will start twice weekly on Nov. 23. 

    Weekly service between New York LaGuardia and San Juan, P.R., will begin Dec. 20.

    Service to primarily leisure destinations in the Bahamas, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Mexico, St. Maarten and Turks and Caicos also is on Frontier’s new route schedule from U.S. cities that include Atlanta, Dallas-Fort Worth, Miami, Orlando and Philadelphia starting in December with some routes still subject to government approval. 

    Frontier tweaked its seating options in 2024 to include UpFront Plus seating that offers extra leg room and guarantees an empty middle seat in the first two rows of its aircraft. Later this year the carrier will begin offering first-class seating.

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  • United to Expand Service to Tel Aviv

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    United on Thursday announced plans to resume flights this fall to Tel Aviv, Israel, from Chicago O’Hare and Washington Dulles international airports. It will be the first time United has operated these flights since 2023. Four-times-weekly flights from Chicago commence Nov. 1 and three-times-weekly from Washington, DC, begin Nov. 2. 

    United currently offers twice-daily flights between Tel Aviv and Newark Liberty International Airport. 

    Delta Air Lines this week restarted daily service between Tel Aviv and New York’s John F. Kennedy Airport on Airbus A330-900neo aircraft. Delta had suspended service on the route in June

    American Airlines has not operated Tel Aviv flights since October 2023 and has not yet announced a service restart date.

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    EWest@thebtngroup.com (Elizabeth West)

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  • Concur Integrates Hotel Distribution Tech from Gekko Group

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    SAP Concur has partnered with hotel distribution technology provider Gekko Group to connect the group’s technology with Concur’s Hotel Connector.

    With the integration, travel management companies and corporate clients using Concur Travel can get access to the inventory of Hcorpo, Gekko’s hotel aggregation solution, which provides a “wide array” of rates including public, negotiated and dynamic rates, according to Concur. Gekko, which is part of Accor Group, reports hotel content across 180 countries.

    Concur this week also announced it has integrated HotelHub’s content aggregation technology into Hotel Connector.

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • Trump Halts DOT Air Passenger Compensation Plan

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    The Trump administration will drop a Biden-era U.S.
    Department of Transportation proposed rule that would have required airlines to
    offer travelers cash compensation and other amenities when flights were
    canceled or significantly delayed, according
    to Reuters

    In a document
    posted to a U.S. General Services Administration website, the Trump
    administration indicated it would withdraw the notice of proposed rulemaking, filed in
    December 2024, “consistent with Department and administration
    priorities.”

    The December
    2024 proposed rule
    would have required airlines to pay passengers cash
    compensation, rebook them for free on the next available flight, and cover
    meals, overnight lodging and related transportation expenses when a disruption
    is caused by the airline, such as for a mechanical issue.

    The proposal at the time was criticized by industry lobbying
    group Airlines for America, which noted carriers already provide automatic
    refunds for passengers who choose not to be rebooked and said the proposed rule
    would “drive up ticket prices, make air travel less accessible for
    price-sensitive travelers and negatively impact carrier operations.”

    A4A in a Thursday hailed the Trump administration’s decision
    to drop the rule, saying in a statement that “we are encouraged by this
    Department of Transportation reviewing unnecessary and burdensome regulations
    that exceed its authority and don’t solve issues important to our customers. We
    look forward to working with DOT on implementing President Trump’s deregulatory
    agenda.”

    The A4A Deregulatory Wish List

    DOT in April, a few months after Trump’s return to the
    president, issued
    a request
    for public comment on ideas to reduce regulations and repeal
    rules, guidance or requirements after Trump ordered that for every new
    rule, regulation or guidance document a federal agency puts forward, it
    “must identify at least 10 existing rules, regulations, or guidance
    documents to be repealed.”

    A4A in May replied to DOT’s public comment request with a
    93-page document
    detailing numerous proposed and in-force consumer
    protections that, according to airlines, should be abandoned. 

    These included but were not limited to rules that would require
    airlines to keep families with children under the age of 13 seated together on
    a flight as well as requirements to display total fares, inclusive of all taxes
    and fees, at the beginning of the fare search and booking process. A4A in late
    2024 filed a lawsuit against the DOT on the latter issue. 

    The comments document also addressed such issues as proposed rules to display on-time performance metrics for flights during the
    booking process and prescriptive requirements specific to traveler accessibility
    and handling of wheelchairs. A4A’s rationale for many of its objections to
    pending and in-force regulations was the comparative cost to airlines to
    implement the requirements versus what the group considers the minimal benefit that could be delivered
    to consumers.

    A4A members also took DOT to task on regulatory overreach,
    challenging a number of proposed and newly implemented rules of the Biden
    administration as “onerous and burdensome.”

    A4A represents Alaska Airlines, American Airlines, Delta Air
    Lines, JetBlue, Southwest Airlines, United Airlines, Hawaiian Airlines and cargo
    carriers Atlas Air, FedEx and UPS. 

    The group in a public statement in February said it was “thrilled”
    with president Trump’s appointment of Sean Duffy to lead DOT. Duffy in 2019 was
    hired by lobbying firm BGR Government Affairs after serving in Congress. In 2020 the Partnership for Open Skies, which included American, Delta and United as members, hired BGR and Duffy to lobby for US Open
    Skies policy. It is not clear if the administration will take any other steps in line with A4A’s deregulatory wish list. 

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  • JetBlue Signs On as Amazon Satellite Broadband’s First Airline Customer

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    JetBlue has signed with Amazon’s Project Kuiper as a provider of satellite broadband Wi-Fi for the carrier, the first carrier globally to sign with the network, JetBlue announced.

    The carrier said it would begin introducing Project Kuiper technology on a portion of its fleet in 2027. Amazon began full-scale deployment of the satellites for the network in April and expects to begin delivering the service to customers later this year, according to Amazon.

    JetBlue already offers free high-speed Wi-Fi across its fleet, and Amazon’s service is “an exciting leap forward for us as the hands-down leader in onboard connectivity,” JetBlue president Marty St. George said in a statement.

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  • LARC ‘Considerably’ Curtails 2025 U.S. Hotel Forecast

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    Citing what it called “a substantially reduced economic outlook,” Lodging Analytics Research & Consulting this week “considerably” reduced its U.S. hotel performance outlook from its prior forecast in June

    LARC now projects full-year 2025 U.S. hotel occupancy to decline 1.6 percent year over year, compared with a projected 0.8 percent decline in the June forecast. LARC projects the 2025 U.S. average daily rate to increase 0.8 percent from 2024 levels (compared with 2.1 percent in June) and revenue per available room to decline 0.7 percent (compared with a projected 1.3 percent increase in June). 

    LARC president and co-founder Ryan Meliker in a letter to clients cited an uncertain macroeconomic outlook and slowing U.S. job growth for the pared-down forecast.

    Meliker noted second-quarter U.S. RevPAR declined 0.5 percent year over year even as U.S. gross domestic product increased 3 percent, concluding that “the strength of the underlying economy may be far more modest than the 2Q GDP print implies. For example, when excluding a tariff-induced net trade imbalance, Real GDP declined roughly 2 percent in the quarter.”

    Additionally, Meliker in the letter wrote that “job growth has been declining since May 2025, apart from the healthcare sector,” adding that a stronger corporate embrace of artificial intelligence could limit job growth. 

    Still, “sluggish job growth may not have the same negative implications [for corporate travel] as it does for leisure demand,” Meliker wrote. “Entry-level roles are less likely to be corporate travelers and are the jobs most at risk from technological advancement. From a group perspective, trends continue to be holding despite the soft jobs data.”

    RELATED: LARC’s June forecast

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  • Southwest to Offer Free Wi-Fi to Loyalty Members

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    Southwest Airlines will begin offering free Wi-Fi to Rapid Rewards loyalty program members on all flights next month via a new partnership with T-Mobile, the carrier announced.

    As of Oct. 24, Rapid Rewards members, regardless of their wireless provider, will be able to connect to Wi-Fi without charge for the duration of their flight across Southwest’s network. Southwest said it has been testing free Wi-Fi for Rapid Rewards members, and it has shown “a strong customer satisfaction score from those customers who used the Wi-Fi,” according to the carrier.

    The policy puts Southwest in line with the big three U.S. carriers. Delta Air Lines began offering free Wi-Fi to loyalty members in 2023, and United Airlines is doing the same as it rolls out Starlink across its fleet. American Airlines announced in April that it would be offering free Wi-Fi to loyalty members on most of its fleet beginning in January 2026.

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  • Wheels Up Launches Membership Program, Guarantees Jet Availability

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    Private aviation supplier and platform Wheels Up has launched a paid membership program that guarantees availability of its private jet fleet to users every day of the year, the company announced Wednesday.

    The Wheels Up Signature Membership program requires a 12-month commitment, a monthly subscription fee of $500 and a minimum prepaid deposit of $200,000, according to a company spokesperson. Members have guaranteed access to and recovery of Wheels Up’s fleet of Embraer Phenom 300 series and Bombardier Challenger 300 series aircraft. 

    “When we announced our fleet modernization plan in October of last year, it included plans to integrate our premium Phenom 300 series and Challenger 300 series aircraft into our programmatic offering by the end of 2025,” Wheels Up CEO George Mattson said in a statement. “The new Wheels Up Signature Membership does just that, offering guaranteed access to our modernized fleet of best-in-class aircraft, along with the reliability, flexibility, and premium experience fliers have come to expect from Wheels Up.”

    Corporate users can select one of two membership plans: the Fixed Plan, which offers fixed hourly rates for jet use, or the Dynamic Plan, which uses dynamic pricing based on market conditions, seasonality and demand to determine jet use cost. Users who select the Dynamic Plan have shorter lead time requirements for guaranteed availability for booking jets in most cases.

    There are tiers within the Fixed Plan based on the amount of the initial prepaid deposit: $200,000, $500,000 or $1 million, according to the spokesperson. The amount of lead time necessary for guaranteed jet availability is higher in lower tiers.

    Dynamic Plan users are required to secure 24 hours of notice for jet bookings for non-peak days, and 48 hours of notice for the 20 peak days on the yearly calendar, according to the spokesperson. Fixed Plan non-peak lead-time requirements are 48 hours for non-peak days for the 250K and 500K tiers and 24 hours for the 1K tier, while peak-day requirements are 120 hours for all tiers. 

    All members can “fly throughout the contiguous U.S. plus a 225-mile radius beyond the coastline,” according to the company. Members also can access Delta Air Lines SkyMiles loyalty program benefits, including automatic Diamond Medallion status, and can use prepaid deposit funds for Delta travel. Delta is a major investor in Wheels Up, and was part of an investor group that in August 2023 offered the company a $500 million lifeline.

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  • WestJet Places Record Order with Boeing

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    WestJet has reached an agreement with Boeing to purchase 60 737-Max narrowbody aircraft and seven 787-9 Dreamliner widebody aircraft, the Canadian carrier’s largest order with Boeing to date.

    The order, to be delivered through 2034, includes the options for 25 additional 737-Max aircraft and four additional Dreamliner aircraft, bringing WestJet’s current order book to 123 aircraft and 40 options, according to WestJet. The carrier’s current fleet consists of 193 aircraft, including 147 Boeing 737s, seven 787s and 39 De Havilland Q400s.

    “With the addition of these aircraft, WestJet has the largest order book of any airline in Canada and will double our fleet of Dreamliners, underpinning our growth plans and our commitment to affordable travel options for Canadians from coast to coast and exciting career paths for our people,” WestJet CEO Alexis von Hoensbroech said in a statement. He added that the new aircraft will “significantly improve our fuel consumption.”

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  • J.D. Power: Food Dents Third-Party Hotel Guest Satisfaction

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    What appears to be increasing guest discontent with hotel food service and maintenance has driven down average satisfaction scores for hotel management companies in a new J.D. Power survey, released Wednesday.

    The average overall hotel management company satisfaction score J.D. Power’s 2025 North America Third-Party Hotel Management Guest Satisfaction Benchmark was 682 on a 1,000-point scale. That’s just a touch down from the 683 average score recorded last year, but J.D. Power noted such overall year-over-year comparisons aren’t valid due to changes to survey methodology from last year.

    That said, year-over-year comparisons of survey categories that stayed consistent remain sound, and J.D. Power pointed to two categories where guest satisfaction notably dropped: food and beverage—including quality of food, cleanliness of dining areas, food and beverage presentation and ambiance—as well the appearance of the hotel exterior and grounds, along with maintenance of pools, fitness centers and laundry areas. 

    In hotels where the owner is not operating the property, guest satisfaction ultimately rests with third-party management companies that operate on behalf of hotel owners,” J.D. Power hospitality practice lead Andrea Stokes said in a statement. “While these companies are all focused on bringing a level of standardization and consistency to the guest experience, we’re starting to see some challenges emerge where guest satisfaction is faltering, particularly for quality of food and beverage and hotel facilities upkeep, which can often indicate rising costs.”

    As food costs increase for consumers, so they do for hotels, as does the costs of food and beverage labor, a category that hotel analytics firm STR said increased 15 percent year over year in 2024, more so than any other hotel labor category.

    [Report continues below chart.]

    Atrium Hospitality, an Alpharetta, Ga.-based hotel management company with 73 properties in its portfolio, including branded Hilton, Marriott, IHG, and Wyndham properties, topped J.D. Power’s list with a satisfaction score of 722.

    J.D. Power surveyed 5,022 guests who stayed at a branded hotel between May 2024 and May 2025. The survey is based on seven categories, in declining order of importance: guest room, hotel staff service, value for prices paid, check-in and check-out, hotel facility, food and beverage, and hotel connectivity. That the check-in and check-out category is broken out separately is a change from 2024.

    Third-party hotel operators with more than 14,000 branded hotel rooms under management were eligible for J.D Power’s survey.

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