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[ad_1] New York-based Piermont Bank appointed Rodrigo Suarez as its new chief banking and innovation officer. Suarez previously served as the $467 million bank’s head of...
[ad_1] Gaining and retaining customers and members is a priority for all financial institutions (FIs). One of the important ways to do this is to ensure...
[ad_1] Morgan Stanley is planning to use OpenAI’s GPT-4 platform internally as a chatbot assistant for its financial advisers. GPT-4, a large multimodal model that accepts...
[ad_1] Banks use AI, taxonomy and machine learning to identify the causes of call center complaints and create a more seamless client journey. “If you’re not...
[ad_1] When ChatGPT seemingly burst on the scene late last year, everyone from college students to CEOs took notice. For financial institutions, ChatGPT is just one...
[ad_1] LAS VEGAS — PNC Financial Services is leaning on digital outreach to decrease defaults and communicate with borrowers at risk of delinquency. “We’re up to about 85% of unique delinquent...
[ad_1] TD Auto Finance plans to launch an integrated digital experience in the third quarter that allows customers to manage their auto loan using the bank’s mobile...
[ad_1] Stepping off the elevator into the Truist Innovation and Technology Center, I was greeted by a futuristic space equipped with virtual-reality simulators, a 3D-printing area,...
[ad_1] NatWest Group is teaming up with digital identity system OneID to provide an embedded verification system for U.K. clients. Using the financial institution’s APIs, OneID...
[ad_1] The swift collapse of Silicon Valley Bank has shaken the banking industry during the past two weeks. SVB engaged in risky lending practices and did...
[ad_1] Conversational AI can assist banks with customer needs while providing savings for the banks that use the technology. It allows financial institutions to better know...
[ad_1] Envestnet is rushing to release a product Monday that is designed to help financial institutions avoid a “Silicon Valley Bank situation.” The wealth tech giant’s...
[ad_1] LONDON — HSBC acquired Silicon Valley Bank UK earlier this week, but will those tech clients stay with HSBC or will they turn to neobanks? ...
[ad_1] LONDON — Consumers continue to utilize embedded payment options regularly— from Amazon purchases to digital wallets and even the Starbucks app. “It’s predicted that 74%...
[ad_1] Southern Bancorp’s innovation division is looking to gain a competitive edge against larger financial institutions by developing products specifically for the communities it serves. The...
[ad_1] Michigan State University Federal Credit Union saves 2,000 employees hours each month via its AI-driven, internal chatbot Gene. The $7.3 billion, East Lansing, Mich.-based credit...
[ad_1] Royal Bank of Canada’s (RBC) discretionary and tech-related expenses jumped 22% year over year to $190 million during the first quarter as the bank focused...
[ad_1] Photo by Chris Williams For community banks, marketing often points to finding ways to educate, support and grow community, as well as customer knowledge and...
[ad_1] Photo by Ismail Rajo/iStock The time has come for the long-awaited FedNow launch. As community banks navigate this process, there are plenty of resources available...
[ad_1] Photo by Chris Williams I am grateful to have had the opportunity to serve as chairman. I will continue to advocate for community banking, and...