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Tough new laws to crack down on illegal tobacco 'thugs'
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99% of BNY employees have AI access
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BNY is expanding its use of AI and has integrated the tech in its multiyear transformation plan to drive growth and efficiency. Eliza, the bank’s multi-model agentic AI platform, can act as a copilot for employees and allows them to build individual agentic tools. Eliza is being used by 99% of its workforce, according to BNY’s fourth-quarter earnings report. Employees can use the […]
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Vaidik Trivedi
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FIS closes Global Payments’ Issuer Solutions acquisition
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Financial technology firm FIS said today it has completed its acquisition of Global Payments’ Issuer Solutions business, formerly known as TSYS, in a deal valued at $13.5 billion. The transaction, which closed ahead of schedule, carries a net purchase price of $12 billion after accounting for tax assets, according to today’s release. The acquired business […]
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FinAi News, AI-assisted
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FIs deploy AI to fight digital-asset related fraud
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Financial institutions are cautiously deploying AI to crack down on fraud associated with digital assets. Crypto-related scams, ransomware, darknet markets transactions and money laundering cost financial institutions $154 billion in 2025, a 162% increase from 2024, according to blockchain company Chainanalysis’ Jan. 8 report. Banks are gearing up their infrastructure to help customers transact, store and invest in digital assets, which includes developing better fraud and anti-money laundering processes, Scott Southall, managing director at Citi Services, told FinAi New. “We’ve seen AI tools being […]
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Vaidik Trivedi
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Eltropy AI Voice Agents integrates with 13 banking systems, including Fiserv
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Eltropy’s agentic AI platform, AI Voice Agents, is integrated with 13 core banking systems, creating a plug-and-play strategy for credit unions. Eltropy’s AI Voice Agents, launched in September 2025, taps into a credit union’s core banking system, and through that knowledge base, credit unions have access to a “super AI employee,” Saahil Kamath, head of AI at Eltropy, told FinAi News. The agent can help credit unions that don’t have many resources […]
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Whitney McDonald
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Fiserv collaborating with Microsoft to embed AI
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Tech provider Fiserv announced today it is collaborating with Microsoft to accelerate AI-driven innovation by embedding AI more deeply across its technology platforms and workforce, a move aimed at boosting productivity and delivering new capabilities to clients. The payments and financial services technology company will deploy Microsoft 365 Copilot across its global workforce, giving employees […]
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FinAi News, AI-assisted
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Inside Singapore’s AI bootcamp to retrain 35,000 bankers
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Kelvin Chiang knew the five agentic AI models built by his team could in ten minutes do what used to take a private banker an entire day. With that in place, he went to show Singapore’s banking regulator the safeguards would sufficiently control the risks. Before rolling out the tool that drafts documents for relationship […]
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Bloomberg News
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Droit launches gen AI-powered compliance tool
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Droit, a technology firm focused on computational law and regulation, today announced the launch of Decision Decoder, a generative AI-powered tool designed to explain regulatory compliance decisions. Decision Decoder provides context-aware, plain-language explanations for compliance determinations made by its patented Adept platform, according to the release. The Adept platform is used by major financial institutions […]
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FinAi News, AI-assisted
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Bluevine’s AI chatbot resolves 80% of customer queries
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Bank services provider Bluevine is seeing improved customer experience and efficiency through deployment of AI. Chief Product Officer Herman Man told FinAi News Bluevine uses AI to provide its small and medium-sized business clients with: Fraud monitoring; Software development; Customer assistance and servicing; and Aiding the underwriting process. “We’re focused on deploying AI on tasks that are tangible and provide simple solutions for our customers that will make their day-to-day better,” Man said. “For instance, we […]
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Vaidik Trivedi
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Hiring a chief AI officer: Compensation, recruitment, candidates, responsibility
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AI is now large enough to justify a dedicated seat in the C-suite. Demand for this leadership position is being led by three groups, Praneet Franklin, senior partner and AI practice lead at recruitment firm Search Services, told FinAi News: Boards and CEOs want single accountability for AI risk and ROI; Regulators and auditors want clear governance; and Business unit leaders […]
The post Hiring a chief AI officer: Compensation, recruitment, candidates, responsibility appeared first on FinAi News.
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Whitney McDonald
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Dutch fintech Bunq reapplies to become a bank in the US
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The Dutch fintech Bunq BV applied to become a US bank two years after rescinding a previous application made under former President Joe Biden. “We believe that this is a unique opportunity for us,” founder and Chief Executive Officer Ali Niknam said in an interview. The company said it submitted its application for a national […]
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Bloomberg News
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How S&P Global built a multimodel AI platform
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S&P Global has opted for a multimodel AI approach to boost efficiency. The strategy is comparable to a multicloud approach, Gia Winters, managing director of North America at Google Cloud, told FinAI News. The financial services company teamed up with Google Cloud in December 2025 to use the tech provider’s Vertex AI platform, allowing S&P to access Google Gemini and other third-party and open-source models, Winters said. Google Cloud’s Vertex AI platform is used by S&P to provide clients with […]
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Vaidik Trivedi
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Bank of America’s AI-driven forecasting tool saved clients 250K hours in 2025
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Bank of America has been deploying AI tech for years and is seeing quantifiable returns, giving the organization a boost in efficiency and client experience. The $2.4 trillion bank deployed its AI-driven CashPro Forecasting tool, which helps businesses predict cash flow while keeping in mind macroeconomic factors including tariffs and supply chain constraints, in 2022, CashPro Product Executive Jennifer Sanctis, told FinAi News. “It is built within the CashPro platform, making it convenient for clients to […]
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Vaidik Trivedi
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Google leader: Agentic AI’s 5 defining shifts in financial services for 2026
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In 2026, AI will evolve from a tactical add-on to the strategic engine of the modern financial institution. The journey has been a sprint. In 2024, the industry focused on models — finding the right large language model for the task. This quickly matured into a focus on platforms to ensure governance and security. Today, we embrace […]
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Toby Brown
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Cobalt Credit Union deploys Eltropy’s AI Voice technology
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Eltropy announced today that Cobalt Credit Union has deployed its AI Voice technology, achieving an 83% session containment rate while maintaining high member satisfaction. The Papillion, Neb.-based credit union, which serves military members and their families, is among the first clients using the DNA core system to implement Eltropy’s AI Voice solution, according to Eltropy’s […]
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FinAi News, AI-assisted
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Future look: 5 lenders deploying AI in 2026
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Throughout 2025 lenders deployed AI within their workflows, loan servicing and customer experience, and those efforts are expected to expand in the new year. Financial institutions across the board are planning to deploy AI tech deeper into their lending processes to gain efficiency while maintaining a high lending standard, Andrew Bateman, executive vice president at Finastra’s lending business unit, told FinAi News. “As LLMs become more accessible, accurate and affordable, FIs will use […]
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Whitney McDonald
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Banks move gen AI from pilot to profit as coding gains deliver ROI
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In 2025, financial institutions turned pilots into reality with the implementation of generative AI in efforts that are producing tangible returns. FIs are reporting business benefits from the deployment of gen AI, according to Google Cloud’s Sept. 29 released “The ROI of AI in financial services” report, which surveyed 556 leaders of global financial services companies. According to the report, returns from gen AI investment at FIs are most seen in: Productivity; Customer experience; […]
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Whitney McDonald
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