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Tag: Payments

  • HSBC takes aim at Revolut and Wise

    HSBC takes aim at Revolut and Wise

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    Enjoy complimentary access to top ideas and insights — selected by our editors.

    HSBC
    HSBC is adding a new app to attract non-bank customers to cross-border payments.

    Hollie Adams/Bloomberg

    As the digital payment companies that offer cross-border payments are stacking on financial services to steal business from banks, HSBC is countering by adding a money-transfer app that could serve as a way to enroll new consumers.

    HSBC on Tuesday announced Zing, a transfer app that will launch in the coming days in the U.K., with a wider rollout coming later. Zing is designed for users who do not have an HSBC account, enabling it to use the same approach as fintechs that are building “super apps,” or using enrollment in payment accounts as a way to sell broader financial services. 

    The launch of Zing places HSBC in a market that banks have largely conceded to companies like Revolut and Wise. But as these nonbanks add more traditional banking and payment services, large banks are more inclined to compete with them — both to defend their existing businesses and to find new audiences.

    “Cross-border is going to be a major battleground in payments in the next few years as economies strengthen and the globalization of commerce continues,” said Thad Peterson, a strategic advisor for Datos Insights. “HSBC’s solution is a ‘shot across the bow’ for players who want to compete for international transaction volume.”

    Zing will be available on Apple’s App Store and the Google Play platform. Users will be able to store up to 10 currencies in digital wallets with locked-in rates to make payments in local currencies. Consumers can use more than 30 currencies to make international payments using a combination of local and Swift payments. 

    Zing is part of the global HSBC Group, but it is not a bank. It is licensed as an e-money institution by the Financial Conduct Authority. Zing funds are not deposits and as such are not insured by the Financial Services Compensation Scheme, the U.K.’s version of the Federal Deposit Insurance Corp. Anyone aged 18 or older can apply for the Zing card and app. HSBC already offers a fee-free multi-currency service to retail and wealth clients through its Global Markets product line, whereas Zing is meant to attract new users.

    “A critical element is that Zing is open to non-HSBC customers, although they will obviously try to get you to sign up for their debit card,” said Aaron McPherson, principal at AFM Consulting. “It is a crowded space, but definitely room for another competitor. I just think the group of banks that could do something like this is fairly small; maybe Citi and a few others. Most would probably want to partner.”

    The Zing launch follows several other moves at HSBC to expand its digital payments capabilities and to extend access to broader demographics. The bank recently invested $16 million in digital identity firm Yoti, which could help the bank streamline digital ID as a way to enroll new users and authenticate digital payments. HSBC also invested $10 million in Nova Credit, a firm that transfers credit bureau information between countries, making it easier for the bank to offer credit to immigrants. 

    HSBC did not provide an executive’s comment by deadline. In a release, James Allan, founder and CEO of Zing, said:  “Now is the time for a new kind of international payments solution; one that combines cutting-edge innovation with the support of a global bank.”

    International payments represent a huge and fast-growing market. Cross-border payments volume is expected to expand from $190 trillion in 2023 to $290 trillion in 2030, according to Statista

    There are a number of companies that offer cross-border payments. Wise has added partners with payment companies in different countries to make it easier for users to make payments in local currencies. Revolut, which has its roots as a mobile payment company, has added dozens of financial services over the past few years as it attempts to build a financial super app. Ripple has used the technology that supports the XRP token to offer cross-border payments for years, and recently rebranded its cross-border payments unit to address Ripple’s attempts to build international networks for digital cross-border payment processing. 

    There are also traditional transfer services such as Western Union and MoneyGram that are adding partnerships and expanding their use of automation to expand their international payment businesses. 

    It can be challenging for traditional banks to offer digital cross-border payments, according to analysts. FX and cross-border remittance have long been markets that banks have been willing to cede to others, but as companies like Wise and Revolut have attached more banking-style features, especially cards, it’s clear that banks are taking notice, said Aaron Press, research director for worldwide payment strategies at IDC Insights.

    “Banks have a potential advantage if they can gain traction, which is far from guaranteed, as they won’t have to share revenue with partners, which should improve margins,” Press said.

    Banks have struggled to match the FX pricing that the specialist startups offer, according to Gareth Lodge, a senior analyst for payments at Celent. “It’s not that they can’t, but more that they don’t necessarily want to,” he said.

    There are several reasons for this. Banks may not have a risk appetite, fear the service may cannibalize their own higher margin transactions, or they may avoid the product because the smaller transaction size is not commercially attractive, Lodge said. 

    Getting into new lines of business can be a double-edged sword for banks, Press said. “There’s a risk that the different investment needs, revenue models and margin expectations will be at odds with the bank’s traditional metrics, which can cause challenges.”

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  • Top payments trends for 2024 | Bank Automation News

    Top payments trends for 2024 | Bank Automation News

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    Industry experts predict adoption of real-time payments as well as the increased use of FedNow and digital wallets in 2024 as consumer demand for instant payments continues to grow.  

    “We are now seeing a major shift in this direction for real-time payments and can expect to see this continue into 2024,” Zur Yahalom, senior vice president and head of financial services at digital transformation fintech Amdocs, told Bank Automation News. 

    Following are BAN articles regarding payments trends expected to continue this year: 

    Future of finance: The digital wallet 

    Digital wallet transaction volume is expected to reach $16 trillion by 2028, according to research firm Juniper Research’s “Digital Wallets: Platform Analysis, Key Trends and Market Forecasts 2023-2028″ report.  

    As adoption grows, fintechs and traditional financial institutions are innovating within the digital wallet space.  

    “In today’s increasingly digital world, shoppers are expecting that everything they need is either integrated into their phone or their laptop for both speed and convenience, and digital wallet comes into play with that,” Margaret Ryan, vice president of digital payments and product user operations at American Express, told BAN. 

    More than 200 FIs join RTP network in 2023 

    The Clearing House added more than 200 institutions to its real-time payments network in 2023, and it plans to double down on its scaling efforts in 2024, Chief Client Officer Elena Whisler told BAN. 

    Institutions live on RTP include Citibank, Fifth Third, Navy Federal Credit Union, U.S. Bank and Wells Fargo, according to The Clearing House’s website. 

    Fed looks to fintechs to drive FedNow adoption 

    The Federal Reserve is looking to its 20 certified service providers, including ACI Worldwide, CSI, Finastra and FIS, to drive adoption of FedNow, Mark Gould, chief payments officer for Federal Reserve Financial Services, said at Sibos 2023 in October. 

    FedNow had roughly 300 institutions — including Citizens Bank, JPMorgan Chase and Wells Fargo — live on the rail as of Dec. 13, according to the Federal Reserve’s website. 

    Get ready for the Bank Automation Summit U.S. 2024 in Nashville on March 18-19! Discover the latest advancements in AI and automation in banking. Register now.

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    Whitney McDonald

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  • Credit Acceptance Corp. launches RTP | Bank Automation News

    Credit Acceptance Corp. launches RTP | Bank Automation News

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    Credit Acceptance Corp. went live Dec. 19 with real-time payments for its dealer base through a partnership with Citizens Financial Group.   Dealers can receive payments six times per day, Monday through Saturday and on select holidays, Credit Acceptance (CAC) Chief Marketing and Product Officer Andrew Rostami told Auto Finance News, a sister publication to Bank Automation News. “This helps support […]

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    Joey Pizzolato

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  • Will banks win or lose in the new generation of digital wallets?

    Will banks win or lose in the new generation of digital wallets?

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    The digital wallets emerging to manage assorted types of crypto and decentralized finance concepts will need to clear high hurdles before they directly threaten banks.

    terovesalainen/Adobe Stock

    This is part three of American Banker’s four-part series on disruption in the payments industry. Read part one here. and part two here.

    There’s a lot of innovation happening in digital wallets overseas, and U.S. banks may worry that these developments are happening too fast to catch up.

    For example, a digital wallet called Zeal, which is launching in Europe, promises to securely hold diverse types of assets with free crypto transfers to bank accounts, while Asian digital wallets Alipay and WeChat offer ever-expanding shopping, commerce and banking activities all in one place.

    Digital wallets are also predicted to play a key role for users navigating Web3, the emerging decentralized internet built on distributed ledgers controlled communally by participants.

    There’s a lot at stake for banks. When mobile wallets first came to market, many stakeholders tried to take over the market. Banks fought toe-to-toe against retailers, wireless carriers and tech giants. Ultimately the victory went to Apple, Google and Samsung, which pre-load their respective “Pay” wallets on the handsets they sell. 

    But the rapid shift to digital payments during the COVID-19 pandemic opened a new front in this war, which is now moving away from the physical point of sale where the likes of Apple Pay and Google Pay dominate. In the digital realm, a single app can be a portal to a greater number of financial services.

    “Identity wallets, crypto wallets and mobile payments for EV charging, parking and tolls all represent interesting use cases that could lead to potentially different wallets than what we see today,” said Zilvinas Bareisis, an analyst with Celent.

    Most of these concepts aren’t likely to become widely used in the U.S. for at least a few more years, because of consumers’ entrenched habits and the relative utility of existing payments systems, said Sara Elinson, a partner in the financial services practice at Ernst & Young.

    “The digital wallets we have here now are getting good traction for everyday payments, but it’s also not science fiction to say that we’re probably going to start seeing some new digital wallet capabilities in the U.S. in the next couple of years, and banks should be watching for opportunities to get involved,” she said.

    Interest will likely build among subsets of consumers eager to consolidate more financial activities — from identity and transit to managing crypto and non-fungible tokens (NFTs) — in a bank-grade digital wallet, Elinson predicted. But development will require collaboration, which is often a stumbling block for U.S. banks.

    “The problem we’ve faced with U.S. payments technology development in the past will likely be a problem in developing broader capabilities for digital wallets, which is territoriality. The tendency is for every bank and network to try to retain primacy, and make sure they control the funding mechanisms and try to have their own pay button,” Elinson said.

    To stay relevant with next-generation currencies and digital wallets in development, banks may need to concede some turf to enable more capabilities while balancing risks and helping to shape regulations, experts say.

    The rise of Web3 may present opportunities, with use cases ranging from gaming and the metaverse to decentralized finance likely to require Web3 wallets in the not-too-distant future, observers speculate.

    Decentralized financial solutions and “DeFi wallets” like Zeal–along with exchanges and smart contracts–present the largest potential threat to the U.S. financial industry, but they face steep challenges, said David Grinberg, fintech director at TechMagic, a global software firm established in 2014 that has offices in London, Poland and Ukraine. 

    First, DeFi concepts operating in the U.S. would require anti-money-laundering and know-your-customer solutions, and so far no one has devised a DeFi solution to manage these requirements at scale, according to Grinberg. 

    “DeFi will also need some sort of clawback mechanism to assist victims of scams, which goes against the basic [irrevocable] mechanical notions of blockchains. If this isn’t solved, these products will never get past the early adopters and technical users,” he said.

    There has been activity by Congress and the Office of the Comptroller of the Currency to regulate banks acting as custodians for cryptocurrencies and cryptographic keys, effectively acting as Web3 wallets themselves, said Aaron McPherson, a principal at AFM Consulting. 

    Another opportunity for banks may be in managing custody of crypto transactions and assets through digital wallets, he said. 

    Banks eyeing transactional digital wallet capabilities like those sketched by Zeal must design their roles with an eye on generating revenue and offsetting risk, McPherson said.

    “There may be an opportunity to charge a small fee for real-time transfers to exchanges, from which a digital-assets wallet is funded, because that reduces the risk of a return, which in a Web3 context is problematic, due to the irreversible nature of Web3 transactions,” he said. 

    Web3 broadly represents significant opportunities for the financial services industry to provide secure methods for managing crypto, NFTs, central bank digital currencies and smart contracts, said Serena Chan, head of innovation for design and experience at Capco Canada, which advises many banks on future technologies.

    “This emerging technology and its assets are disrupting the financial services industry because of the volume of decentralized finance exchanges,” she said, adding that banks increasingly will see fintechs and other startups working with Web3 technologies to develop more efficient and innovative financial services products.

    With the simultaneous explosion of new ideas and opportunities around generative AI and beckoning new capabilities from digital wallets, banks can’t count on consumer complacency to automatically retain their roles in the financial ecosystem, said Hugh Tallents, a senior partner in the boutique corporate consulting firm cg42.

    “The U.S. is way behind the rest of the world in next-generation digital wallet development and adoption, but there’s still time for banks here to look ahead and start to plan. They must think about capitalizing on the stickiness of their customer relationships and collaborate to meet consumers’ needs,” he said. 

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    Kate Fitzgerald

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  • More than 200 FIs join RTP network in 2023 | Bank Automation News

    More than 200 FIs join RTP network in 2023 | Bank Automation News

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    Financial institutions are looking to The Clearing House’s real-time payments network to grow deposits and offer instant gratification in their payments offerings.   “It’s definitely been an interesting and accelerating year for the growth of the real-time payments (RTP) network,” Elena Whisler, chief client officer at The Clearing House, told Bank Automation News.  The Clearing […]

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    Whitney McDonald

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  • BECU rolls out same-day payments for dealers | Bank Automation News

    BECU rolls out same-day payments for dealers | Bank Automation News

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    BECU has rolled out same-day payments for its dealer partners as the credit union looks to increase funding speed as dealer cash flow remains squeezed amid elevated interest rates. The Tukwila, Wash.-based credit union has seen its funding time drop to five hours since rolling out same-day payments in July, down from 17 hours when it […]

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    Joey Pizzolato

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  • Future of finance: The digital wallet | Bank Automation News

    Future of finance: The digital wallet | Bank Automation News

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    The digital wallet is on its way to becoming the focus of financial well-being for consumers, and financial institutions can lead the charge with AI on their side.  As it morphs into a financial tool beyond a vessel for transactions, the digital wallet is being shaped by the possibilities AI presents for predictive analytics, financial […]

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    Whitney McDonald

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  • 5 questions with … Amex Digital Labs’ VP and head of partnerships | Bank Automation News

    5 questions with … Amex Digital Labs’ VP and head of partnerships | Bank Automation News

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    Stephanie Schultz, vice president and head of partnerships at Amex Digital Labs at American Express, is focused on building out digital client experiences as part of her innovation and product development strategy heading into 2024. 

    Stephanie Schultz, vice president and head of partnerships at Amex Digital Labs at American Express

    Throughout 2023, American Express prioritized technology spend, according to the card giant’s third-quarter earnings. Its expenses for the quarter increased 7% year over year to $11 billion, driven by higher technology and personnel-related costs.

    As tech spend grew, American Express looked to increase product offerings in tune with client needs and new technological capabilities. For example, Amex explored uses for Web3, teamed up with Square and enhanced digital payment offerings. 

    In an interview with Bank Automation News, Schultz discussed her development plans for 2024, the Digital Labs product strategy and her approach to leadership. What follows is an edited version of that conversation: 

    Bank Automation News: What is your focus for product development and strategy for the remainder of 2023? 

    Stephanie Schultz: As we move through 2023 and into 2024, I am focusing on finding ways to make American Express a more essential part of our customers’ digital lives. We’re dedicated to creating seamless digital payment solutions, elevating membership experiences and actively addressing the emerging needs of our customers.  

    In today’s dynamic digital landscape, technology is advancing rapidly, and customer expectations continue to evolve. We adopt an ‘outside-in’ approach to guide our strategy and use new technology that solves meaningful problems for our customers to make their lives easier, not harder. 

    My team specializes in developing innovative products and enhancing membership experiences through strategic collaborations with leading tech companies and startups. Our efforts are concentrated across six critical focus areas including digital payments, e-commerce, future of membership, artificial intelligence, Web3 and other emerging tech.

    BAN: What is the AmEx Digital Labs product roadmap journey? 

    SS: At Amex Digital Labs, our approach to new product development revolves around an inclusive and open forum designed to foster innovation and bring impactful ideas to life. We’ve established a platform where anyone on the team, regardless of their position, can pitch an idea “Shark Tank”-style to our leadership team.  

    This democratized approach to idea generation has led to more high-quality innovation. We are constantly bringing new products to market, and this open forum acts as a tool to help team members iterate and improve on their ideas and obtain the necessary resources for progression from a viable business idea to a proof-of-concept, and eventually to a pilot phase, whether that’s with customers or internally across our Amex teams.  

    Throughout this process, our card members’ needs remain at the center of our learning agenda. We meticulously assess at each stage, evaluating for product market fit and scalability to determine which pilots can evolve into full-fledged product launches.  

    BAN: How do you determine what fintechs are the right fit for partnerships? 

    SS: Our team partners with a wide range of companies from fintechs to big tech companies. When considering partnership opportunities, we try to identify distinct offerings that can complement or augment Amex’s existing capabilities within our strategic focus areas. 

    Equally important is the alignment of core values and priorities. At Amex, our unwavering focus is around our customers. We prioritize partners who share our commitment to creating customer-centric products and are dedicated to delivering exceptional customer experiences consistently. 

    By fostering partnerships that align not only in technological innovation but also in shared values and customer-centric approaches, we aim to create mutually beneficial collaborations that elevate the experiences of our card members.  

    BAN: What emerging technologies do you have your eye on? 

    SS: There are several emerging technologies I am keeping an eye on right now, but one that has particularly captured my attention is Web3. We’ve been actively exploring this space, notable during this year’s U.S. Open Tennis tournament, where we introduced our latest Member Collectibles experience.  

    This experience allowed attendees to collect a total of three free, digital collectibles designed by illustrator Vero Escalante and issued in collaboration with POAP. This marked the first time card members were able to connect their NFT wallet of choice to their Amex account. This linkage enabled card members to unlock exclusive discounts with event sponsor La Roche-Posay, as well as transit and rideshare offers. 

    Our journey with on-site digital collectibles started at Austin City Limits (Music Festival) in 2022 with collectibles designed by a local artist, Zuzu. We also had an NBA 2K activation in December 2022 which let fans and card members unlock the video game’s digital currency. Additionally, at the U.S. Open golf tournament this past June, we let fans use their digital collectibles to access a website selling custom merchandise from a Metalwood x Hypebeast collaboration.  

    As we delve deeper into the realm of digital collectibles, we are excited about the potential of Web3 technology to evolve our loyalty and membership experiences.  

    BAN: How would you describe your leadership style? 

    SS: Throughout my career journey, I’ve aimed to lead authentically, emphasizing the human aspects that can sometimes get overlooked in a corporate environment. Being genuine and approachable has been fundamental in how I lead. I prioritize creating an environment where each team member feels comfortable coming to me with any challenge, ensuring they know they have my support, no matter what.  

    Authentic leadership, to me, also means being adaptable. Rather than imposing my personal leadership style, I invest time in understanding each team member’s unique working style and how best to support them. This deep understanding has allowed me to tailor my guidance and coaching. I have figured out what they each need to be successful and how to motivate them individually. This personalized approach has also fostered a tight-knit culture amongst the Labs team, which has been instrumental in enhancing collaboration and driving better outcomes.  

    Get ready for the Bank Automation Summit U.S. 2024 in Nashville on March 18-19! Discover the latest advancements in AI and automation in banking. Register now. 

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    Whitney McDonald

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  • Citi TTS taps Icon Solutions for payments platform | Bank Automation News

    Citi TTS taps Icon Solutions for payments platform | Bank Automation News

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    Citi Treasury and Trade Solutions invested in payments fintech Icon Solutions last week to modernize its core payments capabilities and expand its payments offerings.   Citi TTS, the global banking arm of the $1.6 trillion Citibank, plans to use Icon Solutions’ technology to modernize its core payments capabilities globally, including Automated Clearing House payments, wires and […]

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    Vaidik Trivedi

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  • Podcast: 3 technologies banks need now | Bank Automation News

    Podcast: 3 technologies banks need now | Bank Automation News

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    Financial institutions are looking to grow deposits and increase customer loyalty as business clients look to diversify deposits and manage liquidity.  

    Bottomline Technologies Chief Revenue Officer for North America Kevin Pettet told Bank Automation News on this episode of “The Buzz” podcast that three technologies will help banks grow their client bases and improve their business client experiences. 

    Bottomline Technologies is an e-payment and document automation solutions provider based in Portsmouth, New Hampshire. The tech provider was founded in 1989 and has more than 500,000 members on its digital business-to-business payments network. Bottomline is used by U.S. Bank and UMB. 

    These “must have” technologies are:

    1. Payment monetization: Banks should look to payment monetization to help business customers identify new revenue streams.

    2. Cash visibility: Multibank relationships continued to expand this year, especially as businesses looked to diversify assets following the collapse of Silicon Valley Bank and banks must offer cash visibility tools to simplify the lives of client chief financial officers.

    Banks should ask, “How do you make the CFO’s job easier?” and “How do you help the CFO see a holistic cash position across all of their banking accounts?”

    3. Real-time payments: Everything in today’s environment revolves around liquidity so innovation around payments, specifically real-time payments, is critical.

    Listen as Bottomline Technologies’ Pettet discusses the “must-have” technologies banks need to support business clients.  

    Get ready for the Bank Automation Summit U.S. 2024 in Nashville on March 18-19! Discover the latest advancements in AI and automation in banking. Register now. 

    Subscribe to The Buzz Podcast on iTunes,Spotify, Google podcasts, ordownloadthe episode. 

    The following is a transcript generated by AI technology that has been lightly edited but still contains errors.

    Whitney McDonald 0:02
    Hello and welcome to the buzz of bank automation news podcast. My name is Whitney McDonald and I’m the editor of bank automation News Today is December 12 2023. Joining me is Kevin Pettet. He is the chief revenue officer of North American banking and financial services for bottomline technologies he is here to discuss must have technologies that banks must implement in order to remain competitive gain business clients and grow deposits.

    Kevin Pettet 0:27
    So Hi, I’m Kevin pettetI’m bottom lines Chief Revenue Officer for North American banking. I’ve been with bottom line for 15 years after several senior management roles in both FinTech and healthcare IT my experiences includes strategic account management, acquisition, integration, globalization, large scale delivery and program management, enterprise SAS business model transformation and Six Sigma process improvement. Bottom line itself is a business payments company focused on transforming the way businesses pay and get paid. At bottom line, we are focused on driving transformation in business payments, similar to what you’ve seen in consumer payments and what consumer payments have realized, trying to make payments, more efficient, intuitive and drive automated payment transactions. Today, we process over 6 trillion and payments volume annually across our digital banking and business payments, network offerings, and we serve over 50, the top 100 North American banks and well over 100,000 businesses.

    Whitney McDonald 1:28
    Great. Well, thank you so much for joining us on The Buzz it’s great to have you excited to get into today’s conversation. So with that, we can kind of look back and round out 2023 Here. As we look back on the year, we can’t help but reflect on the banks failure. The bank failures earlier this year in March, really caused a shift in certain banking strategies that we kind of saw throughout the year, even up until now, let’s kind of start off by talking through how those collapses in March did have banks in their clients switching up strategies throughout the rest of the year. businesses

    Kevin Pettet 2:02
    of all sizes are increasing the number of banking relationships that they have multi bank relationships had been the norm for quite some time for commercial and corporate customers. And it’s still expanding across those groups. But it’s actually becoming the norm for small to mid sized businesses. We are seeing this trend accelerate given the recent industry instability and the bank failures that occurred that you referenced just a few minutes ago, I wrote a recent article and in the article that I wrote, I quoted a Deloitte Report and the Deloitte report stated that 33% of companies with a billion or more in annual revenues have banking relationships with 10 or more financial institutions. What we’re beginning to see a small to mid sized businesses are following suit to reduce risk and minimize operational disruptions that could occur during periods of bank instability. When you’re looking at it from a bank’s perspective, ultimately, the bank who can provide better cash visibility to their customers across their business customers, multi bank relationships will be well positioned to win the largest share of wallet. This is because the bank who owns a primary operating account with the business is the bank that the business will consolidate the majority of their services with creating the greatest revenue opportunity for the bank. And that’s really where we’re seeing a change in strategies. We’re seeing the banks themselves trying to provide better cash visibility, recognizing that it’s going to be across multiple relationships. And we’re seeing businesses expanding the number of relationships they have.

    Whitney McDonald 3:32
    Yes, multi bank relationships, and the diversifying of accounts is definitely something that we’ve been following along throughout the year, following those bank collapses. So how has this desire for multibank relationships really pushed banks to drive customer value prioritize relationships with those business clients? We saw that shifts and we saw that change in loyalty as well. So how do banks really step up here?

    Kevin Pettet 3:58
    You know, as I just shared, the bank who owns the primary operating account is the bank, the business will consolidate the majority of their services with and hence will be the bank who gets the largest share of the respective business customers wallet. As businesses look to de risk and expand banking relationships, they are in parallel, creating more competition for the banks to seek and retain and grow wallet share. So the businesses are focused on de risking, but they’re creating more competition for the banks themselves. So as a result, the banks must find new and differentiated ways to drive customer value. Given the trends we’re seeing in the market, driven by this instability in the higher interest rate, we see two key strategies that come to mind. And here a bottom line. We’re actually focused very much on both of them. The first is payment monetization. And what I’m talking about here is identifying a means and similar to a card interchange model where you can create new revenue streams for payments and businesses are already making. The objective here is to create a new shareable revenue stream without expecting or changing the payment activities that your business customers are already performing. And doing so the bank can then retain some of the revenue from this monetization while also sharing a portion with their business customers who are making the payments. Effectively, if you think about this, businesses are now getting paid to make payments, which encourages the business to do more payments through their bank partner and strengthens the overall relationship. Secondly, and I referenced it just a few minutes ago, caching is ability. Although multi bank relationships reduce the risk for the business, they actually create if you think about it a headache for the finance team. So we have to reconcile cash positions across multiple banking relationships. The bank who can provide a holistic view of a business of a business customers cash position across all banking relationships coupled with meaningful forecasting tools makes the business CFOs and finance teams job much easier, and becomes well positioned to own the primary operating account relationship.

    Whitney McDonald 6:07
    Now with those two examples that you just gave, and the investment that we’re seeing across the board with banks investing in technology, where does the technology fit into this? How can AI obviously, we can’t ignore AI right now, we can’t ignore data right now. How can this play a role? does technology play a role in financial institutions winning those new business clients, retaining those clients, as you had mentioned, that that competition is more fierce than ever, businesses

    Kevin Pettet 6:35
    are becoming more technically savvy, and they’re expecting more from their banks, and specifically from their relationship managers who support them. To be successful relationship managers must bring more than just a blend of technical and social skills. The business customers expect banks to understand their business and to be able to provide meaningful insights and predictive analytics to help the business compete and win as a foundation for building and growing relationships. If you think about it, predictive offerings around stuff like fraud prevention, customer retention, next product and buy are all becoming increasingly more important in the businesses as they compete digitally. Ultimately, a bank’s relationship manager needs to come up with solutions that solve real business problems to be successful in today’s market. Business banks need to focus on building these offerings and training and equipping the relationship managers to be digitally successful.

    Whitney McDonald 7:31
    Now, when it comes to this technology, you know that you gave a few examples there. Where can FinTech partners come in and support this effort, especially on the customer experience side? How can you really improve your bank’s offerings with these FinTech partners? And what should banks really be on the lookout for when selecting partners?

    Kevin Pettet 7:51
    I believe that partner with fintechs represents a real means of differentiation for banks. And banks should be looking for FinTech partners who can accelerate the bank’s ability to create new offerings with compelling value propositions and unique customer experiences. API’s, FinTech ecosystems around bank offerings, and embedded banking are key to delivering and accelerating this trend. That concern, if you think about it a few years ago was at fintechs with disintermediate the banks and they take the high value services away from the bank, leaving the bank to provide the commodity payment rails. Most most banks have moved away from this concern over the last several years and instead of learning to partner with fintechs, the strategy will continue and the ability to partner will be a source of strength for the best banks.

    Whitney McDonald 8:42
    Now, when it comes to which technology are the must haves, as banks kind of prep for 2024, they reevaluate their strategies they’ve been like I had mentioned before quarter over quarter tech investment continues to rise pretty much across the board. What are those must haves that business clients are asking for banks? What are those? I know that you mentioned fraud? I know that you mentioned on the customer experience side? What technology do the banks have to have in order to remain competitive within this within this market when deposits and just maintain those deposits that that they’re that they already do have?

    Kevin Pettet 9:23
    So I think there’s a I think there’s quite a few things here. I think first and foremost, payment monetization, which I covered earlier, is really all about helping banks identify new revenue streams, that they can then share with their business customers and strengthen their relationship. And secondly, all about cash visibility, given the multi bank relationships and the expansion of multi bank relationships. How do you make the CFOs job at a business easier? How do you help the CFO be able to see a holistic cash position across all of their banking accounts? So Those are two key areas we’ve highlighted. I think a third is really all around innovating around the payment, and specifically around real time payments. And I believe real time payments as you move into 2024 is going to find its way into being a holistic payment strategy for banks. If you think about the current interest rate environment, everything today is about liquidity. And it’s important to understand when you’re thinking about real time payments, that speed on its own does not make the value proposition for real time payments. Instead, it’s that real time payments, allow a business to wait until the absolute last possible minute and then still make a payment on time. You don’t make it faster, because you want to make a payment 10 days earlier, you make a faster payment, because you want to pay it on the last possible day and use that as a liquidity tool in managing your business. So ultimately, real time payments are not a strategy in and of themselves, but instead part of a comprehensive liquidity management capability that businesses can leverage and hence critical capability for banks to provide. And with the Clearinghouse it’s already here, fed now coming on board, you’re going to see a much stronger adoption, real time payments. It’s a capability that as a bank you need to be able to provide. That’s I think, as we close it’s important for banks to recognize that payments are not a commodity, but instead an area of focus for innovation and proof monetization. payments have often been looked at in commercial banking as a commodity as banks have focused on creating unique user experiences by owning the user interface. Whereas innovation around the payment has been a key strategy in consumer banking for quite some time with the rise of digital wallets and Person to Person payments as two relevant examples. And you actually spoke about them earlier on in the call. What we said at the bottom line for quite some time as an innovation starts on the consumer side and overtime migrates to the commercial side, which still holds true but we expect this migration to accelerate given the current market conditions. Higher interest rates are decreasing commercial loan demands of banks need to find ultimate means of revenue. And we believe that innovation around the payment is really the key or that to drive that incremental revenue will help fill the gap from decrease lending and drive incremental revenues for the bank.

    Whitney McDonald 12:16
    You’ve been listening to the buzz, a bank automation news podcast, please follow us on LinkedIn. And as a reminder, you can rate this podcast on your platform of choice. Thank you for your time and be sure to visit us at Bank automation news.com For more automation news

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  • Americans pinched as electricity costs hit all-time highs

    Americans pinched as electricity costs hit all-time highs

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    Electricity rates in the U.S. soared to all-time highs in September, with Americans facing the sting of higher energy bills.

    The Bureau of Labor Statistics reported a spike to $0.171 per kilowatt-hour in September, presenting a harsh reality against the backdrop of a seemingly robust economy. While costs moderated to $0.169 per kilowatt-hour in October, industry experts point to a web of causes including geopolitical tensions, global pandemics, and green energy transitions which indicate that the days of stable, low-cost electricity might be fading and a new reality may be emerging.

    As households gear up for winter, there’s cautious optimism for a slight respite in electricity costs. A recent downtick in natural gas prices—a key determinant of electricity rates—hints at a potential but modest decrease in upcoming electric bills.

    Newsweek’s previous analysis of Energy Information Administration (EIA) data indicates that while a 2 percent reduction in residential electricity rates is projected, stemming from a 14 percent year-over-year drop in wholesale natural gas prices, consumers should still brace for relatively high energy expenses.

    That’s because the complexity of the energy market means that lower fuel costs don’t always equate to lower electricity rates for consumers, according to experts. Deloitte’s 2024 power and utility industry outlook analysis paints a picture of an industry grappling with the costs of modernizing the grid and transitioning to green energy, pointing to a 1.9 percent overall increase in retail electricity prices by the end of the year.

    The Federal Reserve’s warning of a ‘higher for longer’ interest rate environment aimed at curbing inflation resonates within the energy sector. Capital expenditures have surged to a record-breaking nearly $171 billion in 2023 for the most significant electric and gas utilities, according to Deloitte, indicating a trend that may not reverse soon.

    As interest rates climb, the cost of borrowing increases, which can ripple through the economy, affecting utilities and, by extension, electricity rates.

    These higher borrowing costs come at a time when utilities are investing heavily to modernize and transition towards more sustainable energy sources, meaning a return to prices that electricity enjoyed over the 2010s may not happen anytime soon because “much of the increase over time is due to inflation and has often lagged inflation,” Jim Thomson, U.S. Power, Utilities & Renewables leader at Deloitte Consulting, explained to Newsweek.

    That lag indicates that while consumers may be feeling the immediate sting of higher prices, the energy sector and the utility companies that monetize it might be contending with the rising costs for a longer period. Thomson said that in the short term, “utilities will likely continue to face high costs as they modernize and decarbonize the electric grid.”

    Why Did Costs Increase in the First Place?

    The decade-long stability of electricity prices that consumers enjoyed for years was upended in 2022 when a confluence of factors caused the price spike. A surge in natural gas prices, fueled by lower production and amplified by geopolitical tensions stemming from the Russian invasion of Ukraine, played a key role, Thomson told Newsweek. Additionally, Thomson said the energy sector was not insulated from the pandemic’s inflationary effects and supply chain disruptions, which drove up costs.

    Will I Have High Electric Bills Forever?

    There is light at the end of the tunnel. “Some of these factors are subsiding,” Thomson explained, “and since regulated utilities are required to pass cost decreases through to customers as well as cost increases, some customers could see lower bills in the coming year.”

    The U.S. Power Utilities & Renewables leader told Newsweek that as the industry increasingly turns to renewable sources like wind and solar, which are not fuel-reliant, the potential for moderating costs emerges. “Over time, as the share of electricity generated by renewables such as wind and solar continues to grow, it could tend to moderate costs since those energy sources do not use fuel, and those savings would be passed on to customers,” he noted.

    He remains optimistic about the long-term impact of renewable energy, adding, “As the energy transition progresses, households that electrify their energy use by replacing fossil-fueled cars, heating systems, and other appliances with EVs, heat pumps and electric appliances could potentially see as much as a 40 percent decrease in household energy bills by 2045.”

    A young lady sits at her kitchen table at home checking over the household bills. Experts say that high energy costs may be the new norm as the industry grapples with the costs of modernizing the grid.
    In Pictures Ltd./Corbis via Getty Images