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Tag: Patience

  • Firmness, flattery and phone calls: How Mexico’s president won over Trump

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    He has called Colombian President Gustavo Petro “a sick man” and Ukrainian President Volodymyr Zelensky a “dictator.” He once slammed French President Emmanuel Macron as “publicity-seeking,” and former Canadian Prime Minister Justin Trudeau as “dishonest and weak.”

    President Trump is known for hurling scathing insults at world leaders.

    Then there’s Mexican President Claudia Sheinbaum. The U.S. president has described her, at turns, as “fantastic,” “terrific” and “elegant.”

    In a social media post Thursday, he offered his most glowing compliments yet, extolling Sheinbaum as “wonderful and highly intelligent” and saying Mexicans “should be very happy” to have her as their leader.

    Trump’s emphatic praise for Sheinbaum is surprising, given their marked differences in temperament and politics.

    Sheinbaum, a leftist known for her patience and pragmatism, labeled Israel’s U.S.-backed war in Gaza a “genocide” and condemned the recent U.S. capture of Venezuelan President Nicolás Maduro.

    She disagrees with Trump on three of his firmly held beliefs: that the U.S. should raise tariffs on Mexican imports, expel migrants en masse, and attack drug traffickers inside Mexico.

    But Sheinbaum is keenly aware of how Trump’s actions on trade, immigration and security could plunge Mexico into turmoil, potentially threatening her own popularity and the legacy of the ruling party founded by her populist predecessor, Andrés Manuel López Obrador.

    So she has tread strategically, requesting frequent phone calls with Trump, making concessions on issues such as security and heaping praise right back at him. She described her conversation with Trump on Thursday as “productive and cordial” and added: “I had the pleasure of greeting his wife, Melania.”

    So far, her tactics have worked. Trump’s repeated threats of sweeping tariffs on Mexican goods and drone attacks on cartel targets have not yet come to pass.

    Managing Trump has been one of the biggest — and perhaps most consequential — focal points of Sheinbaum’s presidency. “It’s not something that just happened today,” she said recently of her relationship with Trump. “Communication, coordination, and defending the people of Mexico … are constants.”

    Sheinbaum has been quelling nerves in Mexico since Trump’s election in late 2024, just weeks after she assumed the presidency. She promised to forge strong bonds with the incoming U.S. leader, who is widely disliked here for his diatribes against immigrants. Sheinbaum vowed to emulate Kalimán, a beloved Mexican comic-book superhero known for defeating villains with “serenity and patience.”

    She has sought to command Trump’s respect in other ways, holding massive public rallies that demonstrate widespread support for her government. “We will always hold our heads high,” she said at one event shortly before Trump took office. “Mexico is a free, independent, and sovereign country. We coordinate, we collaborate, but we do not submit.”

    In some ways, Trump has actually galvanized support for Sheinbaum by sparking a surge in nationalism. Polls show most Mexicans approve of her handling of the bilateral relationship. According to a poll conducted by El País newspaper, her approval rating soared to 83% in May after she persuaded Trump to postpone the implementation of heavy tariffs. It now stands around 74%.

    Still, some political analysts point out that Trump may like Sheinbaum because, despite her talk of defending Mexico’s sovereignty, she has actually acquiesced to him many times, particularly on issues of security.

    “The list of concessions to Trump accumulated in a single year far surpasses in scope and depth those made by supposedly more ‘subservient’ governments,” wrote columnist Jorge Lomonaco in El Universal newspaper.

    Sheinbaum has deployed Mexican troops to stop migrants from reaching the U.S. border. She has sent dozens of accused drug criminals to the U.S. to face trial there, sidestepping the standard extradition process to do so. She imposed tariffs on some imports from China and other countries, and her government reportedly paused shipments of oil to Cuba, signaling a possible end to what Sheinbaum had lauded as a “humanitarian” effort to aid the embattled island nation — another possible target of Trump.

    “In public, Sheinbaum’s government has maintained a sovereign and patriotic rhetoric, but it is evident that, in private, it has been very docile with the U.S.,” Lomonaco wrote.

    Trump’s discourse with Mexico continues to be infused with threats. While he calls Sheinbaum a “good woman,” he also said in May that she is “so afraid of the cartels she can’t even think straight.”

    Many believe Trump’s decision to send U.S. special forces to arrest Maduro and his wife in Caracas could embolden him to launch a U.S. military attack on cartels in Mexico — a move that Sheinbaum would clearly see as crossing a red line, and could probably ignite a political crisis here.

    “I do think there’s a real risk of a strike on Mexican soil against cartels, especially after what happened in Venezuela,” said Gustavo Flores-Macías, dean of the School of Public Policy at the University of Maryland.

    Mexico, he said, is attempting “a delicate balance of keeping U.S. authorities happy without falling into this perennial game of trying to appease the White House and do everything that Trump wants.”

    Trump has also threatened to pull out of a trilateral trade deal with Canada, which was negotiated during his first term. The U.S., Mexico and Canada must launch a joint review of the free trade pact by July 1, its sixth anniversary, to determine whether the nations intend to renew it for 16 more years or make modifications. Trump has called the deal “irrelevant,” but the pact is fundamental to a Mexican economy heavily dependent on cross-border trade.

    Meantime, a controversy arose last week surrounding the mysterious capture in Mexico of Ryan Wedding, the former Canadian Olympic snowboarder who faces federal charges in California of running a billion-dollar drug-trafficking ring.

    Sheinbaum dismissed reports that FBI agents on the ground in Mexico participated in the the arrest of Wedding, who, according to U.S. authorities, had been hiding for years in Mexico.

    Sheinbaum insisted that Wedding turned himself in at the U.S. Embassy in Mexico City and, at a news briefing, displayed a photograph that she said depicted Wedding outside the embassy.

    But Canadian media said the image was probably fake, a creation of artificial intelligence. Sheinbaum dodged questions about the image’s authenticity. Wedding’s lawyer, Anthony Colombo, disputed Sheinbaum’s account that Wedding turned himself in. “He was arrested,” Colombo told reporters outside the federal courthouse in Santa Ana, where Wedding entered a not guilty plea. “He did not surrender.”

    Sheinbaum was able to weather the dispute, but the episode again raised questions about how far the Mexican president is willing to go to keep Trump happy.

    “It would be very very concerning — and certainly illegal under Mexican law — if the FBI operated and arrested an individual on Mexican soil,” said Flores-Macías, who added: “I think there are some clear signs that this took place without the involvement of Mexican authorities.”

    Special correspondent Cecilia Sánchez Vidal contributed to this report.

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    Kate Linthicum, Patrick J. McDonnell

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  • Patience in Leadership Means Letting Things Unfold Naturally

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    Great ideas take time. It took more than 200 years for scientists to create vaccines. It took centuries of theory before space exploration and the invention of the internet. And millions of ideas are brewing today that you may not see come to fruition in your lifetime. So why do people expect leaders to make flawless, swift, and accurate decisions in minutes? True leadership requires patience, and part of that is learning to focus on the things that truly matter.  

    However, patience in leadership is not just about organizational decisions. It’s about taking the time to let things unfold at their own pace. This includes how you feel about the direction your business is headed or the discomfort that comes with change. You never really know how it’s all going to unfold unless you get intimately familiar with the feelings of unease.  

    Yes, change is unsettling

    Asking clients to wait and see is often met with frustration. Your world moves swiftly and demands attention at every turn. As a leader, you’re used to being in control of what happens next and manipulating outcomes. That’s the job you signed up for. However, stepping back to make a decision or letting changes take place without trying to control them is where you will grow as a leader. It’s also where the most significant transformations happen within any business. 

    But what about the anxious feeling? The one that keeps you up at night and begs you to take back the reins? Let it thrive. That feeling will not dissipate. It will not settle, sleep, or let you feel anything other than the power it holds. That’s because patience isn’t passive. It’s robust, anxious, and all the things that will cause you to second-guess yourself. However, patience is also a strength. That’s what I was referring to in my book, Reboot, when I wrote about staying with your discomfort until you reach that place where it becomes something else.  

    How leaders can develop more patience 

    You will pass through the depths of anxiousness and uncertainty if you sit with something long enough or if you allow patience to be your guide. On the other side is clarity and truth. However, before you can get there, there are some fundamental things to ask yourself. I recommend journaling, typing these questions out, writing them down on a dinner napkin, or even saying them out loud.  

    Patience carries powerful energy. The best way to channel it is by working through these burning questions:  

    • What am I really feeling? Now’s the time to write it all down—anxiety, uncertainty, dread, fear, excitement, or tension. Whatever it is that you are feeling, write it down. 
    • What am I avoiding? You might be avoiding something by trying to take back control and not sitting with patience. What are you really trying to avoid? Maybe it’s an inevitable outcome you dread, or perhaps it’s a feeling you’d rather avoid. Be honest with yourself. 
    • What’s the story I’m telling myself? In the words of Joan Didion, “We tell ourselves stories in order to live,” and that’s true in everything we do. We all have stories. What is the story you are telling yourself about the situation you’re unable to control right now? What is the narrative that is untrue but makes you feel better?  

    There’s a light at the end of this uneasy and difficult tunnel. The more that you practice patience and the art of sitting with unease, the more insight you will gain. It won’t get easier, but it will become a habit, and that, in turn, will become your leadership truth.  

    The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.

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    Jerry Colonna

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  • ‘Misfire and explosion’ leave pyrotechnic workers injured at La Puente fireworks show

    ‘Misfire and explosion’ leave pyrotechnic workers injured at La Puente fireworks show

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    A pyrotechnics worker was seriously injured and two other fireworks professionals suffered minor injuries Wednesday night due to a mishap during a show sponsored by the city of La Puente.

    “Our hearts are heavy as we share news about the La Puente’s Fortunate Jimenez Fireworks Show,” the city posted in a statement on social media. “One dedicated pyrotechnic technician was seriously injured due to a misfire and explosion. Two other technicians suffered minor injuries.

    “We ask for your thoughts and support for their families during this challenging time.”

    Those injured “were giving the community a wonderful 4th of July display,” the statement added.

    The incident apparently brought the show to a halt. “We thank the community for your patience and understanding,” officials stated.

    The city had promoted the event online as a “family-friendly beer garden celebration” that included live music and food, with festivities beginning at 4 p.m. at the La Puente Baseball Field.

    One witness, Tiffany Angulo, said on Facebook: “The firework did blow too low. Twice! I literally said, ‘God forbid anyone get hurt.’ Whatever company we purchased the fireworks from I hope we don’t again.”

    “We saw the explosion and asked staff if anyone was injured,” posted Maggie Perez Martinez in response to La Puente’s announcement. “They said, ‘No. everyone’s fine.’ So sorry to hear this.”

    Vincent A. Barela added: “So sad to read this, we were there and the show ended abruptly. Hope the show runners recoup quickly and with minimal injuries.”

    A Wednesday night report from NBC4 showed a small fire burning on the ground amid the pyrotechnic equipment. From the news helicopter, it looked as though fire crews and police officers were remaining clear temporarily of the potentially dangerous area.

    One social media poster, Shirley Garay-Bermudez, saw the incident as a sad, teachable moment: “This explains why fireworks are dangerous… The pyrotechnics are trained and do wear protective gear and they are aware anything can go wrong, which is why the fire department and paramedics are on site in cases of emergency. Prayers for all who were injured.”

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    Howard Blume

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  • Off-duty pilot booked on 83 counts of attempted murder after allegedly trying to shut down plane’s engines

    Off-duty pilot booked on 83 counts of attempted murder after allegedly trying to shut down plane’s engines

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    An off-duty Alaska Airlines pilot was booked Monday on 83 counts of attempted murder after he tried to “disrupt the operation” of the engines of a plane he was aboard, according to the airline.

    Joseph Emerson, 44, a pilot for Alaska Airlines, was on a Sunday flight operated by Horizon Airlines from Seattle to San Francisco when he tried to take over the aircraft, the airline said. Emerson was riding in the “jump seat,” which is an additional seat that is often used for flight attendants to sit in during takeoff and landing.

    Horizon Airlines is a regional carrier owned by the parent company that owns Alaska Airlines.

    He made it into the cockpit before he was subdued, according to the Port of Portland Police.

    The flight was diverted to Portland International Airport. It landed around 6:30 p.m., and Emerson was arrested by the Port of Portland Police.

    “The jump seat occupant unsuccessfully attempted to disrupt the operation of the engines. The Horizon Captain and First Officer quickly responded, engine power was not lost and the crew secured the aircraft without incident,” a spokesperson for Alaska Airlines said in a statement. “All passengers on board were able to travel on a later flight. We are grateful for the professional handling of the situation by the Horizon flight crew and appreciate our guests’ calm and patience throughout this event.”

    Along with the attempted murder counts — one for each occupant of the plane — Emerson was booked on 83 counts of reckless endangerment and one count of endangering an aircraft, according to online court records.

    “We’ve got the guy that tried to shut the engines down out of the cockpit, and he doesn’t sound like he’s causing any issues in the back right now,” the pilot told Seattle-area air traffic controllers, the Mercury News reported. “I think he’s subdued. Other than that, we want law enforcement as soon as we get on the ground and are parked.”

    The Port of Portland Police did not immediately respond to a request for comment.

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    Noah Goldberg

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  • If You Make This Customer Mistake, Prepare to Lose Business Fast | Entrepreneur

    If You Make This Customer Mistake, Prepare to Lose Business Fast | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Maybe your customer service is tip-top in important areas like empathy, efficiency, proper use of language and so forth. Maybe you’ve engaged in effective and ongoing customer service training — whether in person or via eLearning. All of this is absolutely wonderful and very important. Still, you may have a blind spot that is driving customers away.

    In other words, Beware of The Cliff of Dissatisfaction!

    What customers expect in terms of speed is growing more emphatic and extreme every day, accelerating apace with technological, communication and competitive development. Broadband internet, ubiquitous smartphones and tablets, intuitive search functions, always-on GPS, innovative delivery options and greater competitive choice have all influenced customers’ expectations for timeliness. The old business expression, “Quality, price or speed: pick two,” no longer rings true.

    Related: Don’t Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person

    The “cliff of dissatisfaction” is a metaphorical edge where customers lose patience with your company due to slow service (as defined by the customer, not by you). Before reaching the precipice, this timeframe can fluctuate depending on various factors like business type, location and time of day. It’s an inherent risk in service industries and business relationships.

    Starbucks, for instance, has a good grasp of how long their average customer will wait, from when they are acknowledged to when they receive their customized drink. The company employs strategies like interesting decor to make the wait pleasant and proactive countermeasures like baristas taking orders from the line when wait times threaten to exceed the acceptable limit. Technological solutions like their highly successful mobile app also help manage wait times. These strategies guide Starbucks’ expansion plans; when data indicates that demand and resulting wait times negatively impact customer satisfaction, a new store is opened nearby.

    Related: Want Your Business to Succeed? Use These Tips to Understand Your Customer

    Casino management is another example where waiting times are meticulously managed. Some casinos know precisely how long the average gambler will wait for a complimentary drink before getting frustrated. They utilize data analysis and staff-tracking technology like RFID tags concealed in their servers’ uniforms to improve staffing decisions and workflow.

    However, recognizing that your company has a problem can be challenging when industry standards lag behind customer expectations. For instance, in the furniture sector, a 12-week delivery time may actually be considered (at least by the merchants) to be normal. But if all businesses in your industry are too slow, it’s time for you to revolutionize your field before an innovative competitor like Uber or Amazon does.

    Letting customers control the tempo of support

    In addition to improving your speed of service — for example, by reducing hold times, cutting down on in-person waiting and returning emails more quickly — there are creative ways to match the customer’s timetable. Extending your hours is an obvious one. Allowing appointments and doing so in a way that requires minimal effort for the customer is another. And in telephone support, even when you aren’t actually answering calls any quicker, you can still answer them more conveniently by taking a page out of some of the airlines’ playbook and offering a callback option: When a customer calling in would be faced with a long hold time, give them the alternative of having their call returned at a time of the customer’s own choosing.

    Related: Use This Secret Customer Service Technique to Boost Your Customer Retention and Loyalty

    In-app support can be a step even beyond real-time

    In-app support is another way to align yourself to the timetable of your customers. If a customer is using your app and comes across a bug or something else they need to bring to your attention, in-app support, such as that offered by Zendesk, provides your customers with a “Click to Chat’ button, allowing them to chat with one of your customer support agents right there within the app. Also impressive is that this in-app solution promises to give companies a complete picture of the customer so that customers don’t feel like they’re starting over every time they interact with your company.

    Even more futuristically, certain flavors of in-app support can be, in a sense, a step beyond real-time. (Or if that sounds like a nonsensical statement, think of it as a step toward proactive assistance, or pre-sistance, so to speak.) For instance, when your company deploys Apptentive’s in-app solution, here’s what happens when a customer using your mobile app experiences a crash: A note pops up right within the app with an apology and reassurance that the issue is being fixed — before they even have to take any steps to complain.

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    Micah Solomon

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  • 3 Ways to See Beyond the Small Steps and Work Toward a Bigger Entrepreneurial Journey | Entrepreneur

    3 Ways to See Beyond the Small Steps and Work Toward a Bigger Entrepreneurial Journey | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    As entrepreneurs, we want to see things happen quickly. Yet, it’s important to remember that what seems small can end up being mighty.

    At the risk of tossing out a cliche, consider a tiny apple tree seed. Its physical presence makes it seem relatively insignificant, but given time and the proper conditions, it can make a world of difference to countless people in need of nourishment. Or consider vitamins and supplements. They don’t produce immediate effects, but they can have a cumulative impact on someone’s health. The hard part is waiting for that impact to come.

    Again, waiting isn’t a skill that founders tend to be known for. One recent study from Spain in the Journal of Business Research showed that the traits most connected with entrepreneurism fall in the categories of initiative and open-mindedness, not the ability to wait. Nevertheless, patience is essential because it has a leadership ripple effect that keeps teams positively driving forward even in times when progress isn’t immediate or linear.

    Related: 12 Character Traits Exceptional Entrepreneurial Leaders Have In Common

    I understand how hard it can be to exercise patience, though. My business was built on a product designed to provide users with incremental health improvements that aren’t visible instantaneously. When the product was first on the market, no one understood how it worked. They were interested and curious, but they couldn’t completely see how it would help people who incorporated it into their lives.

    In other words, they could see the apple seed but had trouble seeing the tree. I had to wait for them to catch up — and it was very difficult, but years later, it has produced fruit.

    As leaders, we have to be able to not just see the tree but believe that what we see happening down the road (e.g., the branching out, the blossoming, the harvesting) is real. That’s challenging, particularly when everyone around you is just pointing at a minuscule seed and saying, “That’s never going to turn into anything.” But you have to have faith that something small can turn into something bigger.

    Below are some of my suggestions for helping you do that with confidence:

    1. Choose a path that fuels your passions

    As an entrepreneur, you’re going to do a lot of heavy lifting. You’ll be emotionally consumed by whatever it is that you’re invested in. If you don’t have an inherent passion for it, you’ll burn out — much like Thomas Edison’s light bulb.

    Edison was an innovator who learned how the small stuff could add up. Contrary to popular belief, he didn’t fail in making a light bulb 10,000 times. Rather, he found endless ways the light bulb couldn’t work. Even his assistant succumbed to worries that they were on the wrong track. However, Edison is reputed to have explained the opposite was true: “… We have learned a lot. We now know that there are 2,000 elements which we cannot use to make a good light bulb.” It’s easy to imagine how hard it would have been for him to keep trying if he hadn’t been passionate about his invention.

    You’ll have naysayers. You’ll have people telling you to throw a handful of spaghetti at the wall to see what sticks. You can’t let them deter you from the valid opportunities you see before you but are hidden from others. The only way to stay on track is to be driven by something that fuels your imagination and fire.

    Related: Passion, Grit, Resilience: The Formula for Success

    2. Avoid the instinctual craving for instant results

    We live in a society of instant gratification. Accordingly, when we want something, we want the benefits of it right away. Sometimes, though, the long-term payoff is much better. For instance, when you take antibiotics, you can’t just stop them when you start improving. You have to finish your entire prescription, or else you could forfeit the benefits.

    Here’s how this works from a leadership perspective: You need to start implementing small changes, pivots, paths, approaches, etc., in your organization. Maybe you do something once per month. It won’t work right away, but it will work eventually. For instance, I recently started updating my schedule to incorporate 50-minute meetings instead of hour-long ones. Though it was initially challenging to fit everything into that time slot, I’ve found that it now makes meetings more focused and productive. Plus, on days when I have nonstop meetings, I have 10-minute buffers in between to mentally decompress; then, I can be fully present during subsequent meetings.

    3. Trust that what you’re doing has value

    Trust. The. Process. This can be hard to hear as well as do. I remember being criticized by peers who thought I was making the wrong decisions. “Your revenues are ‘X,’ so your travel budgets need to be ‘Y,’ not ‘Z.’” What they didn’t see was that by traveling and making in-person connections, we were inching our way toward more business. This doesn’t mean we didn’t make corrections over time, but we trusted that we would see progress by doing what seemed reasonable — and it did work.

    The Uber surge pricing decision falls into this category. The company’s leadership took a lot of heat for implementing dynamic prices for Uber rides. Lo and behold, the idea turned out to have merit after all. At this point, surge pricing is just part of the rideshare giant’s typical model — all because its leaders didn’t flinch from their path.

    Related: How to Trust the Process and Achieve Mastery

    Will you get pushback? Of course. That’s all part of the journey. What you need is confidence in you and your team’s vision so you can execute thoughtfully and consistently. In doing so, you’ll be able to make small changes that will build on each other (similar to compounding interest).

    The other day, I was driving and saw someone toss an empty can out a window. The person probably thought, “What’s one can?” As we know, one discarded can matters. One small solution does, too.

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    Seth Casden

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  • Too Patient or Not Patient Enough? How Leaders Strike a Balance

    Too Patient or Not Patient Enough? How Leaders Strike a Balance

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    Opinions expressed by Entrepreneur contributors are their own.

    We’ve all been told that “patience is a virtue.” Our parents admonished us when we incessantly asked, “Are we there yet?” Our teachers scolded us when we requested our grades back mere minutes after we finished the test. And even though we have now (hopefully) aged out of our restless childhoods, it is still just as important that leaders practice patience in business.

    Businesses are under immense pressure to produce results at break-neck speed in today’s fast-paced world. However, more often than not, the best, most sustainable results take time to achieve. What’s more, business results require the efforts of fallible, imperfect humans — people will miscommunicate, get sick and disagree. Month-long projects stretch into years, and rockstar employees fall behind. Patience is a critical yet undervalued element of great leadership — but how do leaders know when to be patient and when their patience has become inaction to resolve a long-term issue?

    Related: Why Patience And Kindness Need To Be At The Center Of How You Run Your Business

    Monitoring our returns

    In our business, we spend millions of dollars a month and we have precise guidelines for the amount and speed at which we expect to see returns on our investments (ROIs). We closely monitor ROIs and know how to recalibrate when our returns are lower or slower than expected. However, these fine-tuned metrics become much more nebulous when investing in human capital.

    We invest in our employees with the expectation that they will return that investment with tangible business results. For example, if we hire a team of developers at a specific yearly rate and they help our company make five times that rate within a year, we know we’ve made a solid investment. But what if that year turns into two or three years?

    Patience in business does not mean we let everything slide, twiddling our thumbs as we invest more and more into never-ending projects. Rather, it means we monitor our investments closely, knowing when patience is required and when it is time to step in and recalibrate our approach.

    Related: Patience Is the Secret to Boosting Your Profits

    Balancing the scale

    Movies have been made about impatient leaders who terrorize their employees with impossible expectations. However, leading with too much patience, though not as obviously harmful as too little, can hurt everyone in the end. Patience can quickly morph into avoidance or inaction; employees may lose faith in or take advantage of their leader, and business growth will stall. We must balance extending patience to our employees while also holding them accountable. We don’t want to become Meryl Streep in The Devil Wears Prada, but we don’t want to be Steve Carrell in The Office, either.

    In my role, I aim to lead with a growth mindset and I have faith that most people can develop into productive team members. But when employees are not meeting expectations, have a toxic attitude or their behavior negatively affects team morale, it’s a pretty easy call to put them on a performance plan. If they don’t improve, investing their resources in a new, more positive employee is often the next step.

    On the other hand, some underperforming employees are a great fit for our culture and want to improve. When this happens, we can extend a greater degree of patience. In the past, I offered a promising but underperforming employee two options: leave today and accept six weeks’ severance or work to improve, but if they showed no improvement in a timely manner, they would only receive two weeks’ severance. They decided to stay and have become one of our highest-performing employees.

    Remember, “It’s not what you preach; it’s what you tolerate.” We cannot tolerate a toxic or underperforming employee just to appear patient — not only will it hurt the business, but it could also hurt other employees. But we shouldn’t be so quick to fire that our employees live in fear. Leaders must balance how much patience they offer to create a supportive, productive and safe workplace.

    Related: How to Harness the Power of Patience to be a Better Leader

    What to consider

    When deciding how much or how little patience to extend to a struggling employee, there are three questions to ask:

    1. Is the person committed to improving?
    2. Does their team have confidence in their ability to grow and succeed?
    3. Based on the employee’s progress and current attitude, does the company have sufficient time and resources to allow this person to improve at their current pace?

    This last point is a tricky one. I hope all employees will thrive and create fair value for the company. Since I have a growth mindset, I believe people can learn and improve. However, we need to weigh how much time it will take an employee to improve against how much it will take to replace them. We can generally hire and train a new employee to be productive in three to six months. So, if we’re not certain an underperforming employee can improve in that time, should we replace them or should we be patient? The right answer isn’t always immediately clear.

    Take the time to consider each employee’s unique situation before making a decision. Companies that hire and fire fast may lose employee trust and create a negative atmosphere. Give employees the chance to step up to the plate before making the drastic choice to fire them — nobody wants to work in an office where they are always afraid of the chopping block. At the same time, no one wants to work with co-workers who don’t do their fair share and drag down the company’s performance.

    Reap the rewards of patience

    Patience can make or break a company. With too little patience, the workplace may become toxic, leading to employee burnout and high turnover rates. With too much patience, growth will stall, projects will get delayed and businesses will miss out on the growth that allows employees to see increases in compensation and responsibility.

    Patience is an art, not a science. There is no magic formula to tell you whether a project is worth waiting for or an employee worth keeping. Aristotle said, “Patience is bitter, but its fruit is sweet.” To taste the fruit, we must find the right balance of patience to build a company that allows employees to thrive, customers to be happy and shareholders to prosper.

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    Daniel Todd

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  • No One Would Rent Me a Café In Trendy NYC Neighborhoods, So I Tried Something Risky. Now I Have Three Coffee Shops.

    No One Would Rent Me a Café In Trendy NYC Neighborhoods, So I Tried Something Risky. Now I Have Three Coffee Shops.

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    Entrepreneurs can be impatient. When we have a great idea, we want to make it happen now. But I’ve learned that patience — taking time to convince resistant customers, or to prove your concept to dubious investors — can create an outcome much truer to your vision.


    Courtesy of White Noise Coffee Company

    Seven years ago, I began trying to open a coffee shop in New York City. I had long worked as a barista, and imagined a café that treated coffee like a performance — the bar acting as a stage, where baristas would pull the espresso shot, weigh it, and heat it to a precise temperature, all while telling the origin story of the beans. I wanted the shop’s sounds and smells and visuals to envelop each customer. I’d call it White Noise Coffee Company.

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    Vanesa Kim

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