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Tag: Next Generation 9-1-1

  • MicroAutomation’s Omni911 Receives California Certification for Emergency Call Handling

    MicroAutomation’s Omni911 Receives California Certification for Emergency Call Handling

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    Press Release
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    Sep 1, 2022


    CENTREVILLE, Va., September 1, 2022 (Newswire.com)
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    MicroAutomation’s Omni911 cloud call handling and logger solution has been certified by the State of California for resale by Lumen Technologies. Lumen is now available to sell Omni911 to all Public Safety Answering Points (PSAPs) in California. The Omni911 solution meets all the feature, security, and operational requirements for the California Office of Emergency Services (Cal OES).

    In late 2019, the State of California developed a strategic plan to modernize the services of PSAPs and improve the services provided by the California Office of Emergency Services. The three main goals for the strategic plan are to improve the reliability of 9-1-1 systems and call routing, support the 9-1-1 operational needs, and collaborate with federal and state partners to ensure policies, procedures and statutes reflect the needs of California. To achieve these goals, the state issued RFPs for Next Generation core services and cloud-based call handling.

    This certification enables MicroAutomation and Lumen to provide 9-1-1 call handling services for any of the 438 PSAPs in the State of California. “We are excited to offer our state-of-the-art Omni911 cloud-based solution to PSAPs in the State of California,” says Suresh Gursahaney, CEO of MicroAutomation. “Lumen’s offering allows PSAPs in California to effortlessly move to NG9-1-1 using a state-sponsored NG9-1-1 solution.”  The Omni911 product line provides effortless life-saving communications and resources from any device. Omni911 is highly configurable with easy-to-remember workflows, allowing dispatchers to save precious seconds in an industry where seconds save lives.

    About MicroAutomation

    MicroAutomation provides next-generation automation and efficiency in crucial communications. Our automated solutions are designed with users in mind by making communication experiences effortless for both our clients and their end customers. MicroAutomation leverages proven technologies and best practices to create and implement reliable and effective emergency response and enterprise contact center solutions for Fortune 500 companies throughout the world. For more information, please visit www.MicroAutomation.com.

    About Lumen Technologies

    Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about the Lumen network and our purpose to further human progress through technology at news.lumen.com/home.

    Source: MicroAutomation, Inc.

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  • MicroAutomation’s Delivery & Support Services Team Receives Mission Excellence Award From the Pentagon Force Protection Agency

    MicroAutomation’s Delivery & Support Services Team Receives Mission Excellence Award From the Pentagon Force Protection Agency

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    Press Release
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    May 6, 2022


    CENTREVILLE, Va., May 6, 2022 (Newswire.com)
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    MicroAutomation, advanced technology experts for next-generation crucial communications, previously announced in March of 2022 that their JITC Certified Next Generation 9-1-1 (NG9-1-1) call handling solution, Omni911, was successfully deployed at the Pentagon and is supporting the Pentagon Force Protection Agency (PFPA) with highly reliable life-safety crucial communications services. 

    Upon a successful implementation, several members of the MicroAutomation Delivery and Support Services Team received a Mission Excellence award from the PFPA for their superior and distinguished service and support for implementing Omni911 and leading a seamless integration.

    “We are very pleased with the dedication and resilience of our Delivery and Support Services team throughout the implementation with the PFPA,” said Carl Aanderud, VP, Delivery & Support Services. “We had many dedicated team members committed to completing the project, and I would like to recognize and thank our Delivery and Support Services team for their efforts.”

    MicroAutomation offers a Department of Defense JITC-certified E-911 and NG9-1-1 solution for Emergency Operations Centers and Public Safety Answering Points for all departments of the United States military and national defense agencies. As a full-service integrator, we offer a wide range of public safety technology services including complete system design, end-to-end telephony integration, custom programming, and comprehensive customer support as part of our 9-1-1 solutions.

    About MicroAutomation

    MicroAutomation’s team of experts provides next-generation automation and efficiency for crucial communications. Our automated solutions are designed with users in mind by making communication experiences effortless for both our clients and their end customers. MicroAutomation leverages proven technologies and best practices to create and implement reliable and effective emergency response and enterprise contact center solutions for agencies and Fortune 500 companies throughout the world for a broad range of industries including: public safety 9-1-1 centers, healthcare, retail, hospitality, utilities, the Department of Defense, and other targeted industries. For more information, please visit www.MicroAutomation.com.

    Source: MicroAutomation

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  • St. Clair County Sheriff’s Office, Missouri, Selects MicroAutomation for Computer Aided Dispatch and Map Implementation

    St. Clair County Sheriff’s Office, Missouri, Selects MicroAutomation for Computer Aided Dispatch and Map Implementation

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    Press Release
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    updated: May 3, 2022


    CENTREVILLE, Va., May 3, 2022 (Newswire.com)
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    The St. Clair County Sheriff’s Office, located in Osceola, Missouri, seamlessly implemented MicroAutomation’s Computer Aided Dispatch (CAD) and Mapping Solutions, OmniCAD and OmniMap, new additions to St. Clair’s 911 service set. St. Clair expressed an urgent need for a CAD and Map Platform as a Service (PaaS) solution that can process and tabulate incident reports.

    MicroAutomation’s OmniCAD is a cloud native tool with intuitive features that helps Emergency Communications Centers (ECCs) and Public Safety Answering Points (PSAPs) quickly and efficiently record incidents and dispatch resources to a given area. OmniCAD enables call takers, dispatchers, commanders, and first responders to collaborate in real-time when collecting and processing incident data. When integrated with OmniMap, the solution helps dispatchers and first responders resolve geographic challenges quickly. The main purpose is to send the right unit to the right place, while saving your team precious seconds in an industry where seconds save lives. These features served St. Clair’s needs directly.

    “After an extensive industry evaluation, MicroAutomation is pleased to have been awarded this opportunity to support the St. Clair County first responders. OmniCAD and OmniMap are being used to facilitate emergency and non-emergency response capabilities including 7 Fire Organizations, 3 Law Enforcement Agencies and 2 Emergency Medical Services,” said Keith Blackmon, MicroAutomation SVP. “Our team visited St. Clair and led their dispatchers through a hands-on experience with OmniCAD and OmniMap by generating and answering mock calls. We know that level of care is the start of the training process which leads to greater adoption and a seamless implementation for everyone involved.”

    If your organization is interested in learning more about MicroAutomation’s Next Generation Crucial Communications, please contact us to schedule a demo at sales@microautomation.com.

    About MicroAutomation

    For 30 years, MicroAutomation’s team of experts provide next-generation automation and efficiency in crucial communications. Our automated solutions are designed with users in mind by making communication experiences effortless for both our clients and their end customers. MicroAutomation leverages proven technologies and best practices to create and implement reliable and effective emergency response and enterprise contact center solutions for Fortune 500 companies throughout the world for a broad range of industries including: public safety 9-1-1 centers, healthcare, retail, hospitality, utilities, the Department of Defense, and other targeted industries. For more information, please visit www.MicroAutomation.com

    Source: MicroAutomation

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  • The Pentagon Force Protection Agency Selects Omni911 – MicroAutomation’s JITC Certified NextGen 9-1-1 Solution

    The Pentagon Force Protection Agency Selects Omni911 – MicroAutomation’s JITC Certified NextGen 9-1-1 Solution

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    MicroAutomation, and its partner LBO Technology, have been awarded the contract to design, deploy and sustain the NextGen 9-1-1 solution supporting the Pentagon Force Protection Agency (PFPA).

    Press Release
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    updated: Mar 29, 2021


    CENTREVILLE, Va., March 26, 2021 (Newswire.com)
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     MicroAutomation, automation experts in next-generation crucial communications, announced that the company’s JITC Certified NextGen 9-1-1 solution has been selected by the PFPA. Awarded to MicroAutomation partner LBO Technology, they will design, deploy and sustain the Omni911 solution supporting the PFPA.

    Being part of the DoD, the PFPA is charged with protecting and safeguarding designated personnel, resources and facilities. The PFPA is the premier agency within the DoD relating to force protection best practices by professionalizing, standardizing, and integrating services, processes and systems.

    Omni911 is an entirely software-based NG9-1-1 call handling solution, fully compliant with NENA i3 standards, capable of operating in a premise-based or hosted environment. It is built to serve the unique needs of both civilian Public Safety Answering Points (PSAP), DoD’s Emergency Communications Centers, and Command and Control requirements. Omni911 can seamlessly support legacy phone switches, current IP-based switches and the new ESInet networked environments. The DoD’s JITC program is part of the Defense Information Systems Agency (DISA) and applies the highest level of information assurance (IA), interoperability (IO) and cybersecurity (CS) testing for systems developed to operate within the DoD. MicroAutomation has obtained and maintained JITC certification since 2005.

    “After their extensive market research to replace a legacy 911 solution, we are proud that the PFPA selected Omni911. This award, from a prestigious agency, will expand upon MicroAutomation’s extensive DoD customer base,” said Suresh Gursahaney, MicroAutomation’s Founder and CEO. “We look forward to supporting the PFPA’s mission-critical protection duties with Omn911 and our ongoing partnership with LBO Technology.”

    About MicroAutomation

    MicroAutomation’s team of experts provides next-generation automation and efficiency in crucial communications. Our automated solutions are designed with users in mind by making communication experiences effortless for both our clients and their end customers. MicroAutomation leverages proven technologies and best practices to create and implement reliable and effective emergency response and enterprise contact center solutions for Fortune 500 companies throughout the world for a broad range of industries including: public safety 9-1-1 centers, healthcare, retail, hospitality, utilities, the Department of Defense, and other targeted industries. For more information, please visit www.MicroAutomation.com.

    About LBO Technology

    LBO Technology brings experience in guiding application development and process improvements across groups and entire enterprises. For almost 10 years, LBO Technology has utilized a wide spectrum of technologies to assist both Federal and commercial organizations with software development projects. LBO Technology’s software development teams specialize in all areas of application life cycle and provide vendor-agnostic specialized internet and intranet software application development, client and server systems engineering, and enterprise-class software development. www.LBOTech.com

    Source: MicroAutomation

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