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LONDON — Elon Musk said Friday that Twitter plans to relaunch its premium service that will offer different colored check marks to accounts next week, in a fresh move to revamp the service after a previous attempt backfired.
It’s the latest change to the social media platform that the billionaire Tesla CEO bought last month for $44 billion, coming a day after Musk said he would grant “amnesty” for suspended accounts and causing yet more uncertainty for users.
Twitter previously suspended the premium service, which under Musk granted blue-check labels to anyone paying $8 a month, because of a wave of imposter accounts. Originally, the blue check was given to government entities, corporations, celebrities and journalists verified by the platform to prevent impersonation.
In the latest version, companies will get a gold check, governments will get a gray check, and individuals who pay for the service, whether or not they’re celebrities, will get a blue check, Musk said Friday.
“All verified accounts will be manually authenticated before check activates,” he said, adding it was “Painful, but necessary” and promising a “longer explanation” next week. He said the service was “tentatively launching” Dec. 2.
Twitter had put the revamped premium service on hold days after its launch earlier this month after accounts impersonated companies including pharmaceutical giant Eli Lilly & Co., Nintendo, Lockheed Martin, and even Musk’s own businesses Tesla and SpaceX, along with various professional sports and political figures.
It was just one change in the past two days. On Thursday, Musk said he would grant “amnesty” for suspended accounts, following the results of an online poll he conducted on whether accounts that have not “broken the law or engaged in egregious spam” should be reinstated.
The yes vote was 72%. Such online polls are anything but scientific and can easily be influenced by bots. Musk also used one before restoring former U.S. President Donald Trump’s account.
“The people have spoken. Amnesty begins next week. Vox Populi, Vox Dei,” Musk tweeted Thursday using a Latin phrase meaning “the voice of the people, the voice of God.”
The move is likely to put the company on a crash course with European regulators seeking to clamp down on harmful online content with tough new rules, which helped cement Europe’s reputation as the global leader in efforts to rein in the power of social media companies and other digital platforms.
Zach Meyers, senior research fellow at the Centre for European Reform think tank, said giving blanket amnesty based on an online poll is an “arbitrary approach” that’s “hard to reconcile with the Digital Services Act,” a new EU law that will start applying to the biggest online platforms by mid-2023.
The law is aimed at protecting internet users from illegal content and reducing the spread of harmful but legal content. It requires big social media platforms to be “diligent and objective” in enforcing restrictions, which must be spelled out clearly in the fine print for users when signing up, Meyers said.
Britain also is working on its own online safety law.
“Unless Musk quickly moves from a ‘move fast and break things’ approach to a more sober management style, he will be on a collision course with Brussels and London regulators,” Meyers said.
European Union officials took to social media to highlight their worries. The 27-nation bloc’s executive Commission published a report Thursday that found Twitter took longer to review hateful content and removed less of it this year compared with 2021.
The report was based on data collected over the spring — before Musk acquired Twitter — as part of an annual evaluation of online platforms’ compliance with the bloc’s voluntary code of conduct on disinformation. It found that Twitter assessed just over half of the notifications it received about illegal hate speech within 24 hours, down from 82% in 2021.
The numbers may yet worsen. Since taking over, Musk has l aid off half the company’s 7,500-person workforce along with an untold number of contractors responsible for content moderation. Many others have resigned, including the company’s head of trust and safety.
Recent layoffs at Twitter and results of the EU’s review “are a source of concern,” the bloc’s commissioner for justice, Didier Reynders tweeted Thursday evening after meeting with Twitter executives at the company’s European headquarters in Dublin.
In the meeting, Reynders said he “underlined that we expect Twitter to deliver on their voluntary commitments and comply with EU rules,” including the Digital Services Act and the bloc’s strict privacy regulations known as General Data Protection Regulation, or GDPR.
Vera Jourova, the European Commission’s vice president for values and transparency, tweeted Thursday evening that she was concerned about news reports that a “vast amount” of Twitter’s European staff were fired.
“If you want to effectively detect and take action against #disinformation & propaganda, this requires resources,” Jourova said. “Especially in the context of Russian disinformation warfare.”
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SAN FRANCISCO — New Twitter owner Elon Musk said Thursday that he is granting “amnesty” for suspended accounts, which online safety experts predict will spur a rise in harassment, hate speech and misinformation.
The billionaire’s announcement came after he asked in a poll posted to his timeline to vote on reinstatements for accounts that have not “broken the law or engaged in egregious spam.” The yes vote was 72%.
“The people have spoken. Amnesty begins next week. Vox Populi, Vox Dei,” Musk tweeted using a Latin phrase meaning “the voice of the people, the voice of God.”
Musk used the same Latin phrase after posting a similar poll last last weekend before reinstating the account of former President Donald Trump, which Twitter had banned for encouraging the Jan. 6, 2021, Capitol insurrection. Trump has said he won’t return to Twitter but has not deleted his account.
Such online polls are anything but scientific and can easily be influenced by bots.
In the month since Musk took over Twitter, groups that monitor the platform for racist, anti-Semitic and other toxic speech say it’s been on the rise on the world’s de facto public square. That has included a surge in racist abuse of World Cup soccer players that Twitter is allegedly failing to act on.
The uptick in harmful content is in large part due to the disorder following Musk’s decision to lay off half the company’s 7,500-person workforce, fire top executives, and then institute a series of ultimatums that prompted hundreds more to quit. Also let go were an untold number of contractors responsible for content moderation. Among those resigning over a lack of faith in Musk’s willingness to keep Twitter from devolving into a chaos of uncontrolled speech were Twitter’s head of trust and safety, Yoel Roth.
Major advertisers have also abandoned the platform.
On Oct. 28, the day after he took control, Musk tweeted that no suspended accounts would be reinstated until Twitter formed a “content moderation council” with diverse viewpoints that would consider the cases.
On Tuesday, he said he was reneging on that promise because he’d agreed to at the insistence of “a large coalition of political-social activists groups” who later ”broke the deal” by urging that advertisers at least temporarily stop giving Twitter their business.
A day earlier, Twitter reinstated the personal account of far-right Rep. Marjorie Taylor Greene, which was banned in January for violating the platform’s COVID misinformation policies.
Musk, meanwhile, has been getting increasingly chummy on Twitter with right-wing figures. Before this month’s U.S. midterm elections he urged “independent-minded” people to vote Republican.
A report from the European Union published Thursday said Twitter took longer to review hateful content and removed less of it this year compared with 2021. The report was based on data collected over the spring — before Musk acquired Twitter — as part of an annual evaluation of online platforms’ compliance with the bloc’s code of conduct on disinformation. It found that Twitter assessed just over half of the notifications it received about illegal hate speech within 24 hours, down from 82% in 2021.
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LONDON — Twitter took longer to review hateful content and removed less of it in 2022 compared with the previous year, according to European Union data released Thursday.
The EU figures were published as part of an annual evaluation of online platforms’ compliance with the 27-nation bloc’s code of conduct on disinformation.
Twitter wasn’t alone — most other tech companies signed up to the voluntary code also scored worse. But the figures could foreshadow trouble for Twitter in complying with the EU’s tough new online rules after owner Elon Musk fired many of the platform’s 7,500 full-time workers and an untold number of contractors responsible for content moderation and other crucial tasks.
The EU report found Twitter assessed just over half of the notifications it received about illegal hate speech within 24 hours, down from 82% in 2021. Facebook, Instagram and YouTube also took longer, while TikTok was the only one to improve.
The amount of hate speech Twitter removed after it was flagged up slipped to 45.4% from 49.8% the year before. The removal rate at other platforms also slipped, except at YouTube, which surged.
Twitter didn’t respond to a request for comment. Emails to several staff on the company’s European communications team bounced back as undeliverable.
Musk’s $44 billion acquisition of Twitter last month fanned widespread concern that purveyors of lies and misinformation would be allowed to flourish on the site. The billionaire Tesla CEO, who has frequently expressed his belief that Twitter had become too restrictive, has been reinstating suspended accounts, including former President Donald Trump’s.
Twitter faces more scrutiny in Europe by the middle of next year, when new EU rules aimed at protecting internet users’ online safety will start applying to the biggest online platforms. Violations could result in huge fines of up to 6% of a company’s annual global revenue.
France’s online regulator Arcom said it received a reply from Twitter after writing to the company earlier this week to say it was concerned about the effect that staff departures would have on Twitter’s “ability maintain a safe environment for its users.”
Arcom also asked the company to confirm it can meet its “legal obligations” in fighting online hate speech and that it is committed to implementing the new EU online rules. Arcom said it received a response from Twitter and that it will “study their response,” without giving more details.
Tech companies that signed up to the EU’s disinformation code agree to commit to measures aimed at reducing disinformation and file regular reports on whether they’re living up to their promises, though there’s little in the way of punishment.
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Europe, the world’s biggest consumer of chocolate, and West Africa, the leading grower of the cocoa beans used to make it, share a common goal to make the sector sustainable.
But they have opposing views on how to put an end to the social, economic and environmental harms caused by satisfying Europe’s sweet tooth, heralding a showdown over who will bear the costs of complying: Big Chocolate or cocoa farmers.
The EU is finalizing regulations that seek to ensure that chocolate entering the market is free from deforestation and child labor. At the same time, Ghana and Ivory Coast, the world’s biggest cocoa producers, are demanding higher prices. That’s vital, they say, to make sustainable chocolate a possibility — and not a pipe dream.
The stakes are high: For the EU, cocoa is a test case for how companies and producers react when the bloc tries to impose higher standards. For producers, the push to set up a cartel could drive up prices in the short term — but also risks stimulating oversupply and ultimately causing a price crash that would deepen the poverty already suffered by most cocoa farmers. Chocolate makers, facing rising costs and greater scrutiny, may reroute supply chains to other cocoa-producing countries seen as less risky.
Doing nothing is not an option, said Alex Assanvo, who heads the joint West African initiative to support cocoa prices.
“We are not asking to pay them more, we are asking to pay them a fair price,” Assanvo told POLITICO in an interview. “If we believe that this is going to create oversupply, well then I don’t know, maybe we should stop eating chocolate.”
Bittersweet taste
Chocolate may be sweet but the industry that makes it is not. Most of the beans used to produce the world’s supply are grown by impoverished West African farmers; all too often from trees planted on deforested land and harvested by children. One problem drives the others. Poverty pushes farmers to chop down forests to produce more beans and profits and to put children to work as they cannot afford to pay wages to adult laborers.
To address this, Ghana and Ivory Coast, which produce 60 percent of the world’s cocoa, formed an export cartel in 2019 modeled on the Organization of the Petroleum Exporting Countries (OPEC). They introduced a $400 per ton Living Income Differential, which aims to bring the floor price up enough to cover the cost of production.
In public, big chocolate manufacturers and traders, including Barry Callebaut, Cargill, Ferrero, Hersey, Lindt, Mars, Mondelez and Nestlé, welcomed the initiative.
Yet behind the scenes many of the firms — which between them account for about 90 percent of the industry’s $130 billion in annual profits — have done everything possible to avoid paying the premium and to drive prices back down, according to the Ivorian Coffee-Cocoa Council (CCC), the Ghana Cocoa Board (Cocobod) and their joint Initiative Cacao Ivory Coast-Ghana (ICCIG).
The companies that responded to requests for comment from POLITICO said that they have paid the Living Income Differential (LID) since its introduction. The Ghanian and Ivorian trade boards and the ICCIG claim, however, that they have negated the LID’s value by forcing down a different premium, the origin differential.
Fed up, these countries boycotted the World Cocoa Foundation Partnership Meeting at the end of October in Brussels. They then gave the companies a deadline: commit to the premiums by November 20 or the countries would ban their buyers from visiting fields to carry out harvest forecasts and suspend their Corporate Social Responsibility programs – which sell well with ethically-minded consumers.
More harm than good?
Another proposed remedy comes from Brussels. Cocoa is one of the products to which the new EU legislation on due diligence — Brussels speak for supply-chain oversight and compliance — would apply.
Under this, large firms operating in the bloc will be forced to evaluate their global supply chains for human rights and environmental abuses, and compensate injured parties. In theory, this should reduce deforestation and child labor and improve the lot of farmers.
Yet, as European ambassadors thrash out the terms — and big players like France push for them to be watered down — concerns are growing that the legislation could turn out at best to be ineffective in practice, and at worst do more harm than good.
Cocoa farmers, and the NGOs that support them, have reason to be skeptical: Back in 2000, a BBC documentary exposed the widespread use of child labor on cocoa plantations in Ivory Coast and Ghana. The resulting media pressure led to a proposal for legislation in the United States forcing companies to certify chocolate bars free of child labor.
Companies pushed back hard, Antonie Fountain, managing director of cocoa NGO coalition The Voice Network, told POLITICO. The proposal was dropped and companies committed instead to a voluntary plan to solve child labor, he explained: “And that turned into a two-decade failure of policy.”
The resulting patchwork of pilot projects failed to transform the sector. Despite an initial decline, nearly 20 years after the framework was introduced 790,000 children in Ivory Coast and 770,000 in Ghana are still working in cocoa, with 95 percent of them exposed to the worst forms of child labor, according to a 2020 report.
Deforestation has meanwhile accelerated.
Ivory Coast has lost up to 90 percent of its forest in the last half century. Between 2000 and 2019 alone 2.4 million hectares of forest was cleared for cocoa farms, representing 45 percent of the total deforestation and forest degradation in the country, according to Trase, a data-driven transparency initiative.
The government’s attempts to safeguard what remains are half-hearted and often undermined by corruption: In 2019 a quarter of Ivory Coast’s cocoa production was in protected areas and forest reserves, the Trase study found. This left the EU exposed to 838,000 hectares of deforestation from Ivorian cocoa. Commodity trader Cargill leads the pack, according to Trase, with its 2019 exports exposed to 183,000 hectares of deforestation.
Over the last decade companies have proposed corporate social responsibility (CSR) initiatives that aim to tackle both ills. For instance, Mondelez, the maker of Cadbury and Toblerone, recently committed $600 million to tackle deforestation and forced labor in cocoa-producing countries, bringing its total funding for environmental and social issues to $1 billion since 2010.
These sums are, however, puny by comparison with the profits earned by those firms, said Fountain. Mondelez returned $2.5 billion to investors in the first half of 2022.
Mondelez is “excited” about its investments, the firm said in a statement. But it is calling for more sector-wide actions and rethinking its incentive model. Cargill did not respond to a request for comment.
Social responsibility
The big numbers that companies cite about their CSR programs’ reach often boil down to one-off training sessions on productivity for farmers, Uwe Gneiting, senior researcher at Oxfam, told POLITICO. This was the case for 98 percent of the 400 farmers interviewed for research recently carried out by Gneiting and others from the charity into the impact of sustainability programs over the last decade in Ghana on farmers’ incomes.
The research finds that CSR initiatives, which companies use to tout their sustainability credentials to European consumers, have not meaningfully increased farmers’ productivity or profits, pointed out Gneiting. In fact, farmers end up shouldering the associated costs, because companies offer the training but do not pay for extra labor or the fertilizer that farmers need to put it into action.
Instead, Ghanian and Ivorian farmers have been hammered by the soaring cost of production and of living over the last three years, finds the new Oxfam research. Fertilizer costs have increased by more than 200 percent, said Gneiting, along with labor and transportation costs. That in turn has contributed to a decline in yields that have also been hurt by climate change, with weather patterns becoming increasingly unpredictable.
All of this has meant incomes have declined close to 20 percent since 2019, said Gneiting, which for farmers already living on the poverty line is “existential.” The decline would have been much worse, he added, if it hadn’t been for the Living Income Differential. Nonetheless, 90 percent of the farmers interviewed say they are worse off than three years ago.
Over the same period, as cocoa prices have fallen, companies have made “windfall gains,” said Isaac Gyamfi, director of Solidaridad West Africa. “The raw material became cheaper for them. But the price of chocolate didn’t change.”
Can Brussels sort it out?
To what extent the new due diligence directive will make a difference depends on the final text that was put to a meeting of EU trade ministers on Friday.
When the European Commission first came up with the draft it was seen as a game changer, but subsequent wrangling over the regulation’s scope has raised doubts. Last week, ambassadors from France, Spain, Italy and some smaller countries voted down the text in the European Council, seeing the value chain and civil liability provisions as too wide and too ambitious.
Two-thirds of Ivorian cocoa is exported to the EU and the U.K. | Issouf Sanogo/AFP via Getty Images
A European diplomat told POLITICO that France supported the proposed directive “very strongly,” and its view that it was important to concentrate on the “upstream” part of the supply chain was shared by a majority of EU member countries.
NGOs take the view that, while it’s positive that the EU is proposing broad legislation, there is a risk that it ends up replicating the mistakes that undermined the voluntary initiatives. One of these is the potential limitation of the companies’ due diligence obligations to “established business relations.”
“What you’re going to get is a whole bunch of companies that are going to try to have as few established business relations as possible, which just makes supplying commodities more precarious, rather than less,” said Fountain.
Analysis from Trase finds that 55 percent of Ivorian cocoa, two-thirds of which is exported to the EU and the U.K., comes from untraceable sources. NGOs working on cocoa and on other sectors due to be impacted by the new directive are calling for it to be applied to business relationships based on their risk rather than their duration.
The civil liability mechanism, which should guarantee compensation for people whose rights have been violated, has also come under scrutiny. The latest compromise proposal debated in the Council, seen by POLITICO, reduces the risk of companies getting sued by stipulating that a company can only be held liable if it “intentionally or negligently” failed to comply with a due diligence obligation aimed to protect a “natural or legal person” — not a forest, for instance — and subsequently caused damage to that person’s “legal interest protected under national law.” But, it states, a company cannot be held liable “if the damage was caused only by its business partners in its chain of activities.”
Earlier this year, the EU, Ivory Coast and Ghana and the cocoa sector all committed to a roadmap to make cocoa more sustainable, which, they agreed, includes improving farmers’ incomes. Yet it remains unclear whether this will be mentioned in the final draft of the due diligence directive.
“Sustainability cannot exist without a living income,” said Heidi Hautala, Green MEP and chair of the European Parliament’s Responsible Business Conduct Working Group. Hautala, who is among those pushing for the reference to a living income to be included in the final text, added that responsible purchasing practices are “a prerequisite for respect of human rights, environment and climate.”
Living income “needs to be a part of it because otherwise you’re in trouble,” agreed Fountain.
“If you don’t look at what does a farmer need in order to comply, if you don’t make sure that a farmer actually has the right set of income, then all you’re doing is pushing the responsibility for being sustainable back to the farmer. And this is what we’ve done for the last two decades.”
In a significant escalation of political unrest, protests against China’s strict zero-COVID policy spread to several cities and university campuses across the country, with demonstrators in Shanghai calling for President Xi Jinping to step down.
After erupting in the Xinjiang region, social media footage indicates that demonstrations have now broken out in Nanjing, Urumqi, Wuhan, Guangzhou and Beijing, where street protesters tore down a physical COVID barrier.
The Chinese Communist Party has pursued a zero-COVID policy, cracking down on any virus transmission by implementing stringent lockdown measures that confine millions of people to their homes for months on end. But case numbers have begun to surge recently.
In Shanghai, police pepper-sprayed around 300 protesters on Saturday night, the Associated Press reported. The demonstrators demanded that President Xi Jinping resign and called for the end of his Communist Party’s rule. Hours later, people demonstrated again in the same spot; police again broke up the protest, the AP said.
According to AFP, students also protested at Tsinghua University in Beijing, where Xi himself studied.
In an unprecedented wave of public dissent, protesters have jostled with lab-coat-wearing officials and held up blank pieces of paper in defiance of the authoritarian regime.
The protests began in the wake of a fire on Thursday night that killed 10 people in an apartment in Urumqi, the Xinjiang regional capital, and that some protesters allege was worsened by the strict enforcement of the lockdown policy. Beijing stands accused of human rights violations against Uyghurs, a Muslim minority, in Xinjiang, a region in the far west of the country.
Amnesty International appealed to the Chinese government to allow peaceful protest. “The tragedy of the Urumqi fire has inspired remarkable bravery across China,” said the group’s regional director, Hanna Young, according to the AP. “These unprecedented protests show that people are at the end of their tolerance for excessive COVID-19 restrictions.”
Some commentators have described the wave of protests as the biggest threat yet to President Xi’s rule, which he consolidated last month by securing an unprecedented third five-year term in office.
European Council President Charles Michel is traveling to China to meet Xi on December 1, as the EU reassesses its economic dependence on China against the backdrop of Russia’s continued invasion of Ukraine, which China has not publicly condemned.
German Chancellor Olaf Scholz acknowledged earlier this month that Beijing’s methods for fighting the coronavirus “differ greatly” from those of Berlin, but that the two governments are aligned in the battle against the pandemic. Scholz announced during a visit to China in early November that the BioNTech/Pfizer COVID-19 vaccine would be offered to expats in China.
A Twitter executive in Ireland secured a temporary court injunction preventing Elon Musk from firing her in his mass layoffs at the social media giant.
Sinead McSweeney, Twitter’s global vice president for public policy, was granted the interim injunction on Friday by Ireland’s High Court, local media reported. The court order temporarily prevents Twitter from terminating McSweeney’s employment contract.
McSweeney claimed before the court that she received mixed messages from Twitter, according to the reports.
Even if she didn’t explicitly accept an exit package that was proposed to her, McSweeney said she had been locked out of Twitter’s Dublin office and of the company’s IT system, the Irish Examiner reported. Twitter lawyers however reassured her in an e-mail that they knew she didn’t want to resign and that her access to the IT system would be restored, according to the Examiner report. But McSweeney told the court that she was still concretely unable to work, the outlet said.
Musk, Twitter’s new owner, has fired thousands of employees across the globe since he took over the popular social network.
An email that Musk sent to employees on November 16 asked them to click on “yes” if they wanted to continue working for Twitter; McSweeney didn’t respond to that email, according to the reports.
The court injunction states that that email has no effect on McSweeney’s contract, but it doesn’t go as far as re-instating her in her job, as judges still have to take a final decision on her case, according to the reports.
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