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Broadcom Gets a Stock-Target Increase. Analyst Thinks Anthropic Is a Big, New Customer.
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Broadcom Gets a Stock-Target Increase. Analyst Thinks Anthropic Is a Big, New Customer.
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Obviously, most people know Apple as the company that makes the iPhone. That makes sense, the iPhone—after all—is the single most successful consumer product in history. It’s the reason Apple is a $3 trillion company.
But—believe it or not—there was a time before the iPhone when Apple was known for something else. And it’s latest ad is a telling reminder of what might be its best era.
The company’s latest ad isn’t about the iPhone. Technically, it’s about the Mac, but really, it’s about Apple and what the company wants you to think about what it stands for. And, it’s a reminder of a very different era for the company.
The ad opens with the flicker of a cursor on a blank screen and a voice that sounds both familiar and true.
“Every story you love, every invention that moves you, every idea you wished was yours, all began as nothing. Just a flicker on the screen asking a simple question: What do you see?”
The voice is Jane Goodall’s.
If you’ve followed Apple for long enough, that name already connects a few dots. Goodall was one of the people featured in Apple’s original Think Different print ad campaign in 1997—the one that marked Steve Jobs’ return to the company he co-founded and, in many ways, saved. The one that wasn’t really about computers at all, but about creativity. It was about imagination and people who “see things differently.”
And that’s what makes this new spot, Great Ideas Start on Mac, feel like a callback to Apple’s best era—the one before the iPhone, before the trillion-dollar valuation, before Apple became the most valuable company on earth. The one when Apple’s identity wasn’t tied to growth curves or quarterly revenue, but to the artists and dreamers who used its tools to make something new.
I have always loved that version of Apple.
Before the iPhone, Apple’s entire story—its entire brand—revolved around creativity. It was a company for artists, designers, writers, and musicians. The Mac wasn’t just a computer—it was a tool just as much as a pencil or guitar or paintbrush. You bought one because you wanted to make something beautiful, and you believed that tools should serve creativity, not the other way around.
Jobs made that belief central to Apple’s DNA. He often said that Apple existed at “the intersection of technology and the liberal arts,” and he meant it. He saw computers not as boxes of circuits but as something that could unlock the greatest forms of human expression.
That’s why the Think Different campaign worked so well. It wasn’t just an ad; it was a manifesto. It told the world that Apple was for people who imagined something that didn’t exist yet. It was about what you could see that others couldn’t.
This new ad doesn’t use those words, but it carries the same spirit. The flicker on the screen is also familiar and true. It reminds us that creativity doesn’t start with code or pixels, but with curiosity.
There’s something poetic about Apple bringing back Goodall. She’s not a celebrity in the traditional sense. She’s a scientist, an activist, and a storyteller. Her work studying chimpanzees wasn’t just groundbreaking—it changed how we think about what it means to be human.
That’s exactly why she was in the original Think Different campaign. She represented the kind of independent creativity and courage that Jobs seemed to admire most: the people who don’t just see the world differently, but act on it.
In this new ad, her voice bridges the gap between Apple’s past and present. When she asks, “What do you see?” it’s a question Jobs himself might have asked. What do you see when you look at a blank page? Or an empty timeline? Or a flickering screen waiting for your next idea?
In 1997, Apple needed to remind the world what it stood for. The company was nearly bankrupt, but the message wasn’t about survival. It was about purpose. That’s what made Think Different so powerful—it was a declaration that creativity mattered.
This new ad feels like a reminder that it still does.
The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.
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Jason Aten
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In marketing, understanding your company’s target customer demographic is crucial to success. Yes, it’s important to know your demographic data: age, sex, education level, income, family status, and location. But what is the best way to understand your customers’ psychology?
How about being one of them?
This is arguably the biggest advantage you could ever have.
I spent the last 7 years as the cofounder of Fontana Candle Co. with my husband. We started the company in our home as a hobby and turned it into an Inc. 5000 business. In my role as chief marketing officer, I use my time to craft the strategy for our product development, content creation, collaborations, email marketing, and influencer outreach. Our marketing department is one of our superpowers, catapulting us into extreme growth.
The secret sauce
What secret sauce has propelled our brand to grow rapidly when others in the same industry stay stagnant?
We know our niche intimately. We understand what our customers want, because we are very much part of our customer demographic, wanting the exact things they do.
Being part of your customer demographic gives you two distinct advantages:
These two advantages, in turn, create customer trust, true brand loyalty, and strong brand advocates.
Authentic marketing
As a candle company in the wellness niche, our priority is safe and transparent ingredients, leading to healthier indoor air quality. The vast majority of our customers are educated millennial women seeking the best choices for their family. They read ingredient labels, scan barcode labels in the grocery store, swap out synthetically-fragranced personal care products, and use air purifiers throughout their homes.
We bring our customers into our home and office through our social media; they see us making choices aligned with their ethos. The products in our home are the products in their homes. We show changing out the filters in our air purifiers, the best new organic coffee we found, and our rebounder and sauna for detox. My husband wears his Oura ring, and we record content while doing our walks with weighted vests.
We come off as authentic, because what we do is authentic. We understand what words to use when talking to our customers, and it doesn’t sound forced or fake. It is a true connection because it isn’t forced or fake. Our daily lives mirror our customers’ daily lives.
Is it scalable?
I continually ask myself if this authentic, personable framework is scalable as we handle fewer of the daily tasks ourselves. We are in the health and wellness niche, but it is impossible for every team member to be passionate about wellness, because at our core, we are a manufacturer.
We need to have employees skilled in important business functions: project development, manufacturing, fulfillment, email marketing, customer service, etc. Finding employees who are skilled at these functions, as well as passionate about nontoxic living, is like finding a needle in a haystack.
Culture training and embodying our company values in everything we do is paramount as we continue to grow our team. We hope to foster a curiosity about wellness by offering wellness credits, access to sound bath meditations, and sauna sessions. Healthy food options are available at every function.
Our wellness culture is never forced on any employee. It is available for those who want it, but not everyone on the team will. That is okay.
However, the team members who set company strategy, develop products, and directly interact with our customers are the ones who have to embody our mission and understand of our customer demographic. This core group is where I focus my effort to ensure there is a true embodiment of our customers’ values.
I have watched as other wellness brands massively scaled, and seemed to lose who they were. Recently, a probiotic soda brand launched collaborations with large brands with no ingredient ethos. The collaborations were fun and had the “virality factor.” However, when you delve deeper into the social media posts, you see comments from customers who wonder if the brand still cares about their “better for you” mission. The trust has been broken from one mismatched collaboration.
As a CMO, this is one of my biggest nightmares.
Maintain the mission
What can I do to ensure that our authentic customer connections and mission remain as we continue growing beyond what I can manage on my own?
In the last year, we created a Brand Marketing Manifesto that distills all our current team members’ innate knowledge about our brand and how it should interact with the world. We wanted a document to hand to all new customer-impacting employees on their first day, that was essentially like they are sitting next to me and can pick my brain, like our current employees have learned about our company.
This document includes our mission, brand voice parameters, our brand story, and claims we are comfortable making. It has in-depth demographic information and customer personas to help our employees learn more about their lives and pain points, and where we fit into the picture.
And finally, this document contains our partnership guidelines, so we have no collaboration mis-matches that would cause our customers to lose trust in our ingredient standards.
When you are a small company, it is a superpower to be part of your customer demographic. It allows you to innately foster a connection that creates an unbreakable trust. Not everyone in your organization will be passionate about your niche, which is fine, as long as they understand your business’s mission and respect it. As you scale, it is important to find ways to share the knowledge of your niche to all of your customer-impacting employees and agencies. For us, our Brand Marketing Manifesto has been our answer to this scaling question.
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Katie Roering
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Many service-based businesses invest in their growth strategy the same way: chasing the bottom of the funnel. They’ll pour money into ads and push out endless content in the hopes of getting the right people to click. But the truth is that while awareness matters, it doesn’t always translate into the kind of qualified leads that sustain a business.
At Prepory, we learned that the best way to attract clients wasn’t shouting louder, but getting people to take something away from what we were actually saying. It turns out our most effective lead gen strategy has been education itself.
In an effort to pivot away from bottom of the funnel ads, we decided to start offering free webinars on the college admissions process to give families clarity and direction at a time when the process feels overwhelming. These sessions weren’t meant to be sales pitches, but they ended up outperforming our other marketing strategies as a lead generator.
Families who attended our webinars didn’t just walk away with knowledge, they often came back for more. Webinars became a multi-touchpoint tool, creating consistency in how we educate rather than just a one-off sales pitch. By the time these families reached out, they weren’t passive scrollers browsing their options. Before ever speaking to our sales team, they were able to come in as warm leads who had already engaged with our resources, understood the value of expert guidance, and were prepared to invest.
This taught us something important: Informed consumers become better clients. When people truly understand the problem, they can see the value of a solution more clearly.
That insight drove one of our most strategic decisions. If education was the best lead generator, how could we scale it?
Our answer was an AI-powered admissions tool we launched earlier this year. This tool, Rory, leverages AI technology to make expert admissions guidance more accessible to students and families rather than hiding behind a paywall or initial consultation.
And while it’s easy to dismiss yet another AI tool on the market, the key is that Rory isn’t made to be a replacement for our service. Its deeper purpose is to inform and that informed consumer becomes a warmer lead.
Rory helps families get their bearings by organizing the admissions process and showing them what the journey looks like, step by step. It makes the scope clear and highlights where roadblocks often arise. The payoff is that this clarity changes the conversation. By the time families connect with us, they don’t need to be convinced of our value because they’ve already seen it. What they want is a trusted service that solves their problem.
Without a single ad campaign, Rory is on track to become our strongest lead engine. Its traffic has grown organically because it solves a real problem.
Most businesses think of the funnel as a numbers game. Fill the top, and hope enough trickle to the bottom. But in consultative sales processes common in the professional services industry, volume hardly guarantees quality leads.
Instead of fighting for attention, we’ve seen greater success by informing consumers. By the time they reach our sales team, they aren’t just curious, they’re ready.
Rory represents this shift. It’s not just a new tool. It’s a new way of thinking about growth where you invest in making people smarter, not just making them notice you.
The future of lead generation won’t be decided by who buys the most ads. It will belong to the businesses that best inform their prospective consumers.
In an AI age, the opportunity isn’t to automate trust. It’s to accelerate it. If you can educate your audience at scale and meet them with expertise when it matters most, you won’t just generate more leads. You’ll generate better ones.
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Daniel Santos
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While legal dispensaries might be popping up all over New York City, winning the cannabis marketing game isn’t easy with the industry’s highly restrictive barriers to advertising. But one dispensary has taken flight with a tongue-in-cheek campaign featuring one of New York City’s most iconic residents.
The Travel Agency, which has four strategically placed locations throughout Manhattan and Brooklyn, launched a campaign on October 3 teasing the roll-out of its newest delivery method: carrier pigeon.
The campaign, internally referred to as “Project Pigeon,” features a flock of 20 pigeons with custom-fitted mini-red backpacks designed to carry up to one gram of the dispensary’s product. The Travel Agency said that it was working in collaboration with professional pigeon handlers, both to acknowledge one of the city’s oldest mailing systems and to reimagine “what modern cannabis delivery can look like.”
On Friday, the company announced that—unsurprisingly—the cannabis-carrier pigeons will “never actually take to the skies,” co-founder and president Arana Hankin-Biggers says. The announcement revealed that the pigeon pilot program was simply an innovative way to build buzz around The Travel Agency’s latest move–expansion of their real in-house cannabis delivery service.
“Project Pigeon was built as a playful, unexpected campaign that sparks joy, creates conversation and opens the door to destigmatization,” says Chesen Schwethelm, chief marketing officer of The Travel Agency. “The goal was to raise awareness that The Travel Agency is New York’s quickest, most trusted and legal cannabis delivery offering…we‘re just using wheels not wings.”
The cheeky campaign racked up over 2 million views across all platforms, including Fox 5 NY’s video on the campaign, which received 1.6 million views on TikTok, ignited online-debate in comment sections, and boosted social engagement tenfold. In a social video titled “Meet the Fleet,” the creative campaign also showcased each bird’s personality, drawing on iconic New York City archetypes.
“The pigeons were the setup — this is the punchline,” said Schwethelm, “This is what we’ve been building toward all along. We’re not just delivering cannabis — we’re delivering creativity, accountability, and a vision for what modern cannabis retail should look like.”
Staying true to its New York City roots may be the easy part—but consistently innovating and staying creative in a highly competitive, tightly regulated market demands serious marketing and concept skills.
“Our social media platforms get pulled down on a regular basis. We can’t use the word cannabis. We can’t show cannabis products. We can‘t display cannabis in our windows. In our beautiful stores. We can‘t advertise on billboards. People walk by all the time not even knowing what we sell,” said Hankin-Biggers. “We have to make sure that 90 percent of the audience is over the age of 21. There are endless restrictions, and so you have to be really creative in this industry to attract attention and to get folks in the door.”
It only makes sense that the cleverly named company for specializing in “journeys of a different kind” would make a play at exploring all methods of transportation. While the company had previously relied on third-party delivery services, The Travel Agency will now handle delivery in-house by optimizing its online ordering system. The company says this will improve speed, transparency, and order tracking, introduce customer loyalty programs, and expand delivery to all of Manhattan and Brooklyn, as well as select neighborhoods in Queens.
For those who shared concerns of the inhumane nature of city pigeons as “delivery agents” the shoot was made in collaboration with licensed handlers and Safety On Sets Animal Services (SOS). The cannabis dispensary also emphasized its commitment to responsible marketing and animal welfare by making a donation to the Wild Bird Fund.
This donation speaks to the company’s larger social commitments, which co-founder Hankin-Biggers says is “well within the fabric” of the company, which advocates for legal cannabis as a pathway to repair the harm caused by the war on drugs. The Travel Agency donates 51 percent of its profits to the Doe Fund, a nonprofit supporting formerly incarcerated and homeless Black and Brown men. The BIPOC-founded company also employs nearly 250 individuals, 70 percent of which are people of color, many of which were formerly convicted for selling cannabis illegally, prior to its legalization in 2021.
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Victoria Salves
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KCCI EIGHT NEWS AT TEN. A NORWALK WOMAN WHO LOST HER VOICE TO ALS GOT IT BACK IN AN UNEXPECTED WAY. KCCI ABIGAIL CURTIN SPOKE WITH HER THIS EVENING. ABIGAIL, TELL US A LITTLE MORE ABOUT HER STORY. WELL, THIS IS A PRETTY INCREDIBLE STORY, AND THERE ARE A LOT OF THINGS THAT PEOPLE CAN STRUGGLE WITH WHEN THEY HAVE ALS. MUSCLE WEAKNESS. DIFFICULTY EATING, EATING, AND COMMUNICATING. THOSE CAN BE HARD. AND THOSE ARE JUST SOME OF THE STRUGGLES THAT ROBIN LEEPER HAS HAD TO OVERCOME SINCE SHE WAS DIAGNOSED BACK IN 2023. BUT NEW TECHNOLOGY HAS BEEN ABLE TO EASE SOME OF THAT STRUGGLE AND GIVE HER A PART OF HERSELF BACK. WHEN ROBIN LEEPER WAS DIAGNOSED WITH ALS IN 2023, IT WAS ONE OF THE HARDEST MOMENTS OF HER LIFE. BUT WHEN SHE LOST HER ABILITY TO TALK, IT WAS EVEN HARDER. I CRIED, AND FOR THE FIRST YEAR I COULDN’T EVEN SAY ALS WITHOUT CRYING. AT THE TIME, SHE WAS THE PARKS AND REC DIRECTOR FOR THE CITY OF NORWALK. FOR A WHILE, SHE TRIED OTHER FORMS OF COMMUNICATION LIKE TEXT TO SPEECH, SOFTWARE OR SIGN LANGUAGE. BUT THAT’S WHERE THE CITY’S MARKETING AND COMMUNICATION SPECIALIST, TY LUE, CAME IN. WE HAVE FIVE SWIMMING POOLS. SHE COMBED THROUGH HOURS OF PUBLIC MEETINGS, RECORDS ISOLATING CLIPS OF ROBIN SPEAKING FROM WHEN SHE STILL COULD. FROM THERE, SHE UPLOADED THEM INTO AN AI SOFTWARE TO RECREATE ROBIN’S VOICE, WHICH SHE USED TO ACCEPT. NORWALK CITIZEN OF THE YEAR AWARD. I AM TRULY, DEEPLY HUMBLED AND GRATEFUL FOR THIS RECOGNITION. IT SOUNDED AS IF SHE WAS JUST STANDING THERE SPEAKING ON HER OWN. IN FACT, I HAD SEVERAL PEOPLE SAY I DIDN’T REALIZE THAT SHE WAS PLAYING A RECORDING OF HER VOICE. BUT FOR LEEPER, IT WASN’T JUST EXCITING TO BE ABLE TO HEAR HER OWN VOICE AGAIN. IT WAS A CHANCE TO FEEL LIKE HERSELF AGAIN. IT’S YOUR IDENTITY. PEOPLE CAN HEAR YOUR VOICE WITHOUT SEEING YOUR FACE, AND THEY KNOW THAT’S YOU. AS FOR WHAT’S NEXT, SHE’S GOT A NEW PRIORITY. FINDING A CURE. BOXHOLM. LIKE I SAID, A PRETTY INCREDIBLE STORY. AND SPEAKING OF FINDING A CURE, LEEPER WILL BE AT THIS SATURDAY’S WALK TO DEFEAT ALS IN ALTOONA. FOR MORE DETAILS ON THAT WALK AND HOW YOU CAN HELP SUPPORT LEEPER. BE SURE TO CHECK OUT THIS STORY ON KCCI.COM. FIRST OF ALL, AN AMAZING EXAMPLE OF THE GOOD THAT TECHNOLOGY CAN DO. ABSOLUTELY A CREDIT TO EVERYBODY WHO HELPED THIS HAPPEN. AND ROBIN, YOU KNOW, WE’RE THINKING OF YOU AND ADMIRE YOUR STRENGTH. AND I KNO
Woman who lost her ability to speak due to ALS got it back in an unexpected way
Updated: 4:02 AM PDT Oct 11, 2025
An Iowa woman who lost her ability to speak due to ALS got it back in an unexpected way.Robin Leaper was diagnosed with ALS, or amyotrophic lateral sclerosis, in 2023. Since then, she’s struggled with muscle weakness and difficulty eating, and she’s no longer able to speak. It’s been an adjustment, to say the least.”For the first year, I couldn’t even say ALS without crying,” she said. When she was diagnosed, she was the Parks and Recreation director for the city of Norwalk.Since then, she’s tried to communicate in other ways, like text-to-speech software or sign language, but neither one has allowed her to use her own voice.Until the city’s marketing and communications specialist, Tai Lieu, came in.Lieu combed through hours of public meeting recordings in which Leaper spoke, isolating her vocals and uploading them to an AI voice recreation software.That software allows Leaper to type her words, which are then read aloud in her own voice.”It sounded as if she was just standing there, speaking on her own,” Lieu said of Leaper’s first attempt at using the software when she won Norwalk’s Citizen of the Year Award last year. “I had several people say, ‘I didn’t realize she was playing a recording of her voice.’”But for Leaper, the AI recreation does more than allow her to use her own voice; it allows her to feel like herself again.”It’s your identity,” she said. “People can hear your voice without seeing, and they know it’s you. It gave me back a little piece ALS stole from me.”As for what’s next, Leaper says she has a new priority: finding a cure.She plans to start with Altoona’s Walk to Defeat ALS on Saturday.
An Iowa woman who lost her ability to speak due to ALS got it back in an unexpected way.
Robin Leaper was diagnosed with ALS, or amyotrophic lateral sclerosis, in 2023. Since then, she’s struggled with muscle weakness and difficulty eating, and she’s no longer able to speak.
It’s been an adjustment, to say the least.
“For the first year, I couldn’t even say ALS without crying,” she said.
When she was diagnosed, she was the Parks and Recreation director for the city of Norwalk.
Since then, she’s tried to communicate in other ways, like text-to-speech software or sign language, but neither one has allowed her to use her own voice.
Until the city’s marketing and communications specialist, Tai Lieu, came in.
Lieu combed through hours of public meeting recordings in which Leaper spoke, isolating her vocals and uploading them to an AI voice recreation software.
That software allows Leaper to type her words, which are then read aloud in her own voice.
“It sounded as if she was just standing there, speaking on her own,” Lieu said of Leaper’s first attempt at using the software when she won Norwalk’s Citizen of the Year Award last year. “I had several people say, ‘I didn’t realize she was playing a recording of her voice.’”
But for Leaper, the AI recreation does more than allow her to use her own voice; it allows her to feel like herself again.
“It’s your identity,” she said. “People can hear your voice without seeing, and they know it’s you. It gave me back a little piece ALS stole from me.”
As for what’s next, Leaper says she has a new priority: finding a cure.
She plans to start with Altoona’s Walk to Defeat ALS on Saturday.
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Leading revenue management software provider to launch two new tools for holistic revenue strategy
CHICAGO, October 10, 2025 (Newswire.com)
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PriceLabs, the revenue management software solution for short-term rentals (STR), will unveil two groundbreaking new products at this year’s VRMA Las Vegas conference: the AI-powered Listing Optimizer and Dynamic Minimum Stays -marking a strategic shift from dynamic pricing to a holistic approach to revenue management.
In an increasingly competitive STR market, revenue management is no longer just about pricing. Operators must optimize every element, from booking rules to listing quality. Even perfectly priced properties can lose bookings due to weak descriptions, poor photos, or rigid stay rules that prevent listings from appearing in searches.
PriceLabs’ latest tools are designed to help property managers increase visibility, convert guests, and unlock hidden revenue opportunities across their portfolios.
Listing Optimizer: Turning browsers into bookers
The new Listing Optimizer uses AI to turn underperforming listings into high-visibility, high-converting assets. It analyzes headlines, descriptions, and photos against top competitors, then delivers data-backed recommendations. It might flag listings with too few photos, vague titles, or missing amenities that affect OTA ranking, giving managers a clear checklist for improvement. With thousands of listings competing for attention, the tool helps operators boost visibility and conversion through scalable, data-driven insights.
Even well-priced properties can underperform with thousands of listings competing for attention on booking platforms. Listing Optimizer helps operators boost their visibility by combining data-driven insights with scalable recommendations for professional hosts and multi-property managers alike.
Dynamic Minimum Stays: Automating an untapped revenue lever
PriceLabs is also launching the industry’s first Dynamic Minimum Stays, transforming static stay rules into a real-time revenue lever. Rigid minimum stay policies fail to adapt to shifting demand, leaving orphan nights and missed revenue opportunities.
PriceLabs solves this by recommending and implementing monthly minimum-stay settings for each listing, continuously adjusting rules based on live demand signals and future occupancy trends, while respecting operator-set boundaries.
Shortening restrictions fills orphan nights between bookings.
Lowering minimums last-minute boosts occupancy.
Extending stays for far-out periods protects yield.
This ensures managers can balance shorter stays that fill gaps and longer stays that maximize yield – automatically, property by property.
A Free Revenue Management Course
PriceLabs has also launched the “Fundamentals of Revenue Management,” a free course that helps property managers think strategically about pricing, understand demand, manage occupancy, and maximize profitability with practical, tool-agnostic frameworks.
Richie Khandelwal, President and Co-Founder of PriceLabs, commented:
“Dynamic pricing was the first step, but the future of revenue management is much broader. The perfect rate is no longer enough. We need to ensure that properties are getting seen, rules fit traveler demand, and listings inspire confidence to book. What we’re seeing now is a shift toward a more holistic approach, where every lever works together in real time to drive results. That’s where the industry is heading, and that’s where property managers will find the biggest gains in the years ahead.”
Source: PriceLabs inc
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For years, brands tried to split the difference by hiring a PR agency for visibility, an affiliate manager for commerce coverage and affiliate partnerships, and a media buyer for paid social scale. Seven years ago, I, in fact, was one of them as the former VP of Marketing and Founding Team at Ritual. On paper, it made sense. In practice, I found it created silos, competing agendas, and a lack of shared accountability and synergy across agencies and partners.
PR teams fought for glossy earned placements that drove awareness, but had no understanding of how to interpret the performance data that was now available through affiliate marketing. Affiliate was treated as a “last-click” discount lever instead of a strategic storytelling channel. Paid ads delivered reach, but eroded credibility the more aggressively they followed you around online and touted huge discounts (a never-ending race to the bottom).
The customer journey has never been more fragmented. Discovery happens everywhere: a podcast shoutout, a Reddit thread, a TikTok Shop haul, a Substack product review, or even an AI-powered search result.
In this reality, trust is the only real currency. Consumers don’t care whether a placement was earned, affiliate-driven, or paid; they care if it feels credible, consistent, and relevant to them.
So how can brands actively build that trust?
The takeaway for founders and marketers is simple: if your PR, affiliate, and paid media aren’t working together, you’re sacrificing trust and growth.
At Dreamday, we coined the term Performance PR: an integrated approach where affiliate and earned media work in tandem. Every consumer press hit is designed to drive not just visibility, but measurable revenue. For brand and business press (think: Inc. or Fast Company) we measure success using the Barcelona Principles, a global framework for evaluating PR effectiveness. In plain terms, the Barcelona Principles remind us that not all press should be measured by direct sales. Some coverage exists to build awareness, credibility, or influence perception, which are all valuable outcomes in their own right.
A feature on a founder’s leadership style, for example, may not drive immediate sale conversions, but it can meaningfully shape brand reputation, attract talent, and open doors for strategic partnerships. Performance PR refers to consumer press that can be measured, actually very effectively these days, through affiliate marketing and commerce’s growing role in publisher objectives (and revenue).
Quality Media has pioneered what we call Performance Publishing, a model where editorial storytelling, creator-led content, and paid amplification combine to outperform traditional brand campaigns.
At both agencies, our main KPI isn’t awards or impressions, it’s the case studies we create for our clients. We don’t rest on our laurels; we’re only as good as the last results we delivered. That focus keeps our teams sharp, ensures accountability, and, most importantly, builds client trust over time.
When we applied this model for clients like Quince or The Bouqs, it wasn’t about choosing between “story” or “scale.” It was about ensuring every placement, whether in Vogue, on TikTok, or in a sponsored story, pulled in the same direction: building credibility and driving conversions.
The key insight: trust compounds when PR, affiliate, and paid collide, not when they compete.
So how can brands put this into practice?
Trust has always mattered in marketing. What’s different now is how fragile (and essential) it has become for growth.
The brands that win in the next five years won’t be the ones spending the most on ads or executing the flashiest PR moments. They’ll be the ones that can point to undeniable results: credible press hits, measurable affiliate-driven revenue, and high-performing creative that amplifies both.
That’s why we hold ourselves to the same standard we ask of our clients: results that stand up as case studies. Trust isn’t a buzzword—it’s the most valuable KPI left. And it’s earned daily.
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Lauren Kleinman
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Dainty fashion darling Sandy Liang is bringing her playful, delicate designs to the masses.
The New York City-based designer, who until now has had a small retail footprint and big fashion clout, is releasing a limited collection with Gap (big footprint, big clout). The collection is anchored by core Gap and Sandy Liang categories, like denim and outerwear, including a precious pair of carpenter jeans with bow stitching on the pocket, a faux fur half zip in a Bambi-inspired print, and two heavy-weight fleece hoodies glamified with the Sandy Liang logo or her signature bow. Baby and toddler styles are also available for the first time. Prices range between $15 and $268. The collection will be available starting October 10.
Prior to this collaboration, you could only buy a Sandy Liang piece in two places: on her website, or in her Orchard Street boutique in New York City’s Lower East Side. Now, you’ll be able to get the collab pieces on the Gap website, and at select U.S. and global Gap stores (until they sell out).
The collection gives Gap fashion cachet, Liang access to a huge new audience, and the rest of us easier access to Liang’s covetable, girlish pieces—which typically have a pricing floor of several hundred dollars under her own high-end label.
That cachet-by-association is important to Gap because it establishes its authority in the fashion space by targeting a new audience with in-the-know fashion taste. The aim is to win over the tastemakers and conversation starters who later adopters look to for cultural signals, gain cultural relevancy, and then become a driver of cultural conversation itself.
The Sandy Liang partnership brings “fashion credibility through her lens,” Gap brand president and CEO Mark Breitbard says. And it’s indicative of Gap’s broader partnerships strategy. “What you can see is that we have a reason for each,” Breitbard says, referring to Gap’s recent collaborations. “There is a story behind each. There it’s a real true marriage of their brand and our brand in each, and it’s something that continues to bring energy.”
This collection started with Liang’s mood board of creative inspirations: Nancy Myers, herself as a kid in the ’90s, and phrases like “Gap kids for adults,” and “Gap adults for kids.” All of her designs started from this tensile idea of creating the most serious baby clothes possible, and the silliest, most fun adult clothes ever.
“I really wanted to play with that dynamic of kids things for adults and adult things for kids because when I was a kid going to the Gap stores, so much of that time being in the physical Gap stores was spent fantasizing about what my adult closet would look like, what the adult Sandy would like from this collection,” Liang says. With that lens, she then took some of her favorite Sandy Liang pieces and reinterpreted them for everyday wearability and comfortability in the Gap way.
Liang describes the collection as one “for your inner child,” which is also a core driver of her own label. She recalls being a student at New York City’s Parsons School of Design, where she says she was taught to find a particular subject and sketch a collection from that. “For me, being instructed to do that just felt so emotionless and not personal,” she says. Instead, the inspiration for her senior thesis came from a capability of the iPhone, which had just come out a few years earlier. Liang recalls scrolling through her iPhone photo albums, which had become an instant and unlimited pool of inspiration.
“I remember being like, ‘why can’t I just reference the moments that I’m finding in life?’” asked Liang, originally from Queens. “Whether it be this Chinatown grandma or my grandma’s blanket or this floral motif I found in this random store. So that’s why personal memories influenced me so much.” And it’s how her brand story originated.
The Sandy Liang label is known for particular motifs: bows, stars, and rhinestones, girly details that stem from her own childhood doodles. These appear in small, premium garment details in the collection, like star grommets on the jeans and work pants, star zipper pulls, eyelet trim on an athletic black tracksuit, bow stitching on the pockets, and bows on the back of the trench and a navy work trouser. In combination, these design elements create a garment that is “comfortable, sporty, easy, but also just like the slight hit of ‘that was unexpected,’” she says. (See the zip-up hoodie with fur trim, for instance.)
“The star motif is something that I’ve been doing a lot with my own collection,” says Liang. “Again, it goes back to childhood emblems that I always reference back to. It felt right for Gap, obviously because childhood memories are such a big influence on the collection.” On a practical level, “star” was also the perfect size to put on a ball cap in the classic Gap font.
The recurring bow motif, meanwhile, is “kind of born out of this fascination with princesses and crowns and that sort of thing,” says Liang. “Growing up, I was a bit of a tomboy and I felt insecure to lean more into the pink, girly side. Now that I’m an adult, what I’ve been trying to do is always fulfill my inner child. So I’m doing all the things that I wish I had.”
All her design references come down to core memories and are interpreted through the eyes of childhood. Her interest in the ’90s is because that’s when she was a kid. Rather than referencing it in a literal sense, she references her “memories of what the adults were wearing in the ’90s and what it felt like to be a kid in the ’90s and less so real references,” she says. “It’s more like the energy and feeling.”
Her consistent use of childhood motifs has led content creators to missassociate her with ephemeral TikTok trends that bubble up over the years, which the chronically online might remember: like “balletcore” and “girlhood.” Who What Wear claimed Liang’s ballet references were one of many to emerge following MiuMiu’s fall/winter 2022 show. Last year, Marie Claire put Sandy Liang’s spring/summer 2024 collection within the popularizing “catch-all of the girlhood aesthetic.”
However this is purely coincidental. The idea of childhood, or girlhood for her, has been driving her brand since it was founded in 2014. Her Mary Jane pointe shoes ended up in a lot of #balletcore roundups, but it had actually been in production for two years prior. That trend may be in the internet’s dustbin, but the shoe is still a core shorthand for Sandy. In fact, you can get it on a Sandy Liang x Gap sweater.
“I literally am the opposite of a trend forecaster. I’m just trying to find what makes me happy and inspires me, whether it’s a TV show or being a mom right now, or whatever,” she says. “I had no idea what ballet core even meant. That’s just the timing of life.”
A similar coincidence of timing happened with bows, an internet microtrend which outlets like the Guardian and Harper’s Bazaar say Liang popularized and was associated with balletcore and hashtags like #girlhood. “I just happened to really love bows and satin,” she says.
The conflation “was really funny for me because none of it’s intentional and none of it’s me trying to play a part. Or even being with ‘Girlhood.’ That is something that I identify with, but it’s not a new thing for me. It’s something that’s always driving me, but it’s the thing right now, so people like to associate that. The internet is just so crazy.”
Once again, the bow “trend” if there ever was one, is over—but the bow as a core symbol of the Sandy Liang brand lives on. Today, you can find it stitched onto a pocket of Sandy Liang x Gap jeans, and it’s these kinds of recurring visual symbols and related aesthetic tensions of practicality and frivolity and adulthood and girlishness that appeal to Liang’s core customers year over year. And with this release, Liang will likely have many more customers on her hands.
The Sandy Liang hoodies also show how Gap is improving the quality of its overall product lines. They have a boxy contemporary fit but also a weighty hand feel that led me to inquire about the fleece make itself. The company told me it expanded its fleece assortment last fall to include “heavyweight” (400 grams per square meter) and “extra heavyweight,” (650 grams per square meter) its most premium fleece offerings to date. The Sandy logo hoodie is extra heavyweight, and the bow hoodie is heavyweight, which establishes quality in addition to exclusivity as a limited drop. It also released the classic Arch Logo hoodie in extra heavyweight fleece this month.
Collaborations can also create leads for Gap’s core brand: 20% of consumers who made a collab purchase also added a Gap item to their cart, the company told me in September. So just maybe, the fashion set will buy into Gap, too.
By Lilly Smith
This article originally appeared in Inc.’s sister publication, Fast Company.
Fast Company is the world’s leading business media brand, with an editorial focus on innovation in technology, leadership, world changing ideas, creativity, and design. Written for and about the most progressive business leaders, Fast Company inspires readers to think expansively, lead with purpose, embrace change, and shape the future of business.
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I’ve seen companies watch their campaigns flatline, not because their product wasn’t compelling, but because their email list was silently decaying. The signs can be so subtle that you often don’t realize it until the damage is done.
Just ask Gene Massey, founder and CEO of MediaShares and a customer of my company, ZeroBounce. His business relies on email to connect with investors. But after getting a 12 percent bounce rate, the entrepreneur found himself unable to send any emails at all: His email service provider had shut down his account. To get it reinstated, he had to clean his list and remove all the invalid addresses to get bounces under control.
His story is a reminder that an email list isn’t permanent. It needs care. And Massey is not the only one. Many companies don’t realize their list is failing until they see the fallout.
So, how do you know if your list is outdated and risky? Beware of these warning signs:
1. Your bounce rate keeps getting higher
If it’s higher than 2 percent, it’s a sure sign your list has accumulated too many obsolete contacts. Mailbox providers take note of your bounces and can start filtering your emails out of your customers’ inboxes and into the spam folder.
2. Engagement is flatlining
If your open and click rates are declining month after month, you need to take action. A healthy list shows consistent signs of life: people opening, clicking, and replying. When those numbers stall, it’s often because many of your contacts are inactive.
3. You’re seeing more spam complaints
If subscribers who once opted in are now hitting “report spam,” it may be a sign your list is outdated or misaligned with your audience’s current needs. Another reason could be that those prospects didn’t opt in to get your emails.
4. You have too many generic sign-ups
Addresses like info@company.com or sales@company.com are often shared by a group of people who may ignore or delete your emails. Having too many contacts who don’t engage tells mailbox providers that your content is irrelevant.
5. Your emails are going to spam
If your emails skip the inbox entirely, it’s probably a combination of factors, but the health of your list plays an important role. Once you’re in the spam folder, climbing out is tough.
How to bring your list back to life
Fixing your list isn’t complicated; it just takes discipline:
Bonus tip: Watch out for bots
In 2025, bots are smarter than ever. They generate fake signups that look real until you try to email them. Add them to your list and you’ve got a silent killer of deliverability.
Gene Massey says: “Sometimes we get fake and bot sign-ups. There are so many bots out there now. You need to verify that address because you don’t know if it’s real or if that signup came from a bot.”
Your list is a living asset. Ignore the warning signs, and you risk wasting money and losing revenue. Spot them early, and you’ll keep your email strategy driving results.
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Liviu Tanase
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Diwali, the festival of lights, has long been a time of celebration, family gatherings, and gift-giving. In recent years, however, it has also emerged as a powerful catalyst for brand growth. This is especially true for businesses that understand and leverage the cultural significance of the occasion. Beyond mere transactional opportunities, brands that embed purpose and experience into their Diwali campaigns are discovering a path to sustainable scaling and deeper consumer connection.
The economic impact of Diwali is undeniable. Consumers open their wallets for everything from traditional sweets and clothing to electronics and home décor. From Costco to Target to Home Goods, customers flock to stores looking for unique gifts and offerings. They want to feel connected to the festival. However, they want to find that connection where they have already shopped or where they can rely on markers such as quality and delivery time.
Beyond the sheer volume of sales, Diwali offers a unique platform for brands to build awareness and foster loyalty. Campaigns that resonate with the spirit of the festival—joy, togetherness, and new beginnings—often create lasting positive associations with consumers.
While capitalizing on the festive spending spree is important, the true differentiator for brands looking to scale lies in integrating purpose into their Diwali strategies. Consumers, especially younger generations, are increasingly seeking brands that align with their values and demonstrate a commitment to social responsibility. Diwali provides a natural and authentic opportunity for brands to showcase this commitment.
Akruti Babaria, from Kulture Khazana, a brand deeply rooted in cultural celebration with a playful spin, offers insight into her brand ethos based on purpose and passion.
“I had always been obsessed with Rangoli because that’s my most favorite memory of Diwali, but the weather here did not support making them. So, I thought, OK, what if I take a giant Rangoli pattern, which is vibrant and beautiful, and turn it into a puzzle?” Babaria explained.
Babaria took that puzzle concept, bringing a non-messy Rangoli into U.S. homes, and built a brand based on it. Call it nostalgia or applicability to their lives, but consumers have taken notice. In our interview, she shared about her entrance into the world of entrepreneurship and the ups and downs she experienced. She also talked about her scaling success, which led her to more than 280 Target stores in 2025.
Babaria dove into operational planning, customer personas, and journey management to bring only the best customer experiences. She also shared how she engages with the community, celebrating and sharing her work with schools, and events such as a Diwali event at the Smithsonian Museum.
Brands that, like Kulture Khazana, go beyond purely commercial objectives and actively contribute to the community or promote cultural understanding during Diwali often stand out. This could involve supporting local artisans, promoting eco-friendly celebrations, or even educational initiatives related to the festival’s history and traditions. It adds to the greater brand experience and drives customer behavior associated with it.
According to Babaria, the key to scaling through purpose and achieving her Diwali volume goals has been important to the mission. She has taken data and careful planning into account to be able to drive today’s results. Everything she does, however, she does with the end user in mind—the child.
This authentic connection to purpose allows brands to build trust and foster a loyal community. When consumers feel that a brand shares their values, they are more likely to support it, recommend it to others, and remain customers long after the festive season ends. This type of customer loyalty, driven by shared purpose, is a crucial ingredient for sustainable scaling.
As Diwali continues to grow in global recognition, its potential for brands will only expand. The brands that will thrive and scale are those that recognize the festival not just as a sales event. Instead, they will see it as a cultural cornerstone, tying experience to their sales to drive future expansion.
By embracing the spirit of Diwali and integrating genuine purpose into their campaigns, brands can foster deeper connections with consumers, build lasting loyalty, and achieve significant, sustainable growth. The insights from leaders like Babaria underscore that purpose isn’t just a buzzword. It’s a powerful engine for brand scaling in the vibrant landscape of festive celebrations.
The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.
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Parul Bhandari
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Trader Joe’s stores have a reputation for getting crowded at the best of times, but if you’re planning to make a stop in the next few days, beware: the brand just dropped a Halloween version of its mini tote bags, and they already went viral twice for creating in-store traffic jams.
The bags, which come in combinations of black, orange, purple, and green, cost just $2.99 each and dropped in stores on October 8. They’re a tiny version of Trader Joe’s classic reusable tote bags, measuring just 13 x 11 x 6 inches—about the size of an iPad. This is the third time that Trader Joe’s has released a new version of the bags, which have proven to be a desirable fan favorite (to put it mildly).
When Trader Joe’s first debuted the mini tote in March 2024, social media exploded with videos of shoppers lining up to grab the product, with many shoppers piling their carts with every available colorway. The story was similar in April 2025, when Trader Joe’s announced a pastel line of the totes. If eBay sellers are to be believed, these bag designs have become full-on collectors items, with sets of the previous drops selling for over $100 on the site.
Despite the fact that the new Halloween bags just dropped this morning, all signs indicate that Trader Joe’s shoppers are in for another round of mini tote fervor. Already, several TikToks show crowds lining up for the bags. One Trader Joe’s employee shared an unboxing video of the bags, encouraging shoppers to get one of their own. Another customer has already decked out her new bags with color-coordinated Labubus. On eBay, sets of the Halloween bags are retailing for over $50.
“It’s 6:49 a.m. and I’m on my way to Trader Joes,” one TikToker shared. “If I don’t get these Halloween tote bags, I’m gonna have a fit.”
It’s possible that the mini tote craze is related to the increasing size of the reusable bag market, which is expanding in part due to plastic bag bans (eight states ban single-use plastic bags, and cities including New York and Washington, D.C. charge fees for their use). But the more likely reason for the trend is simpler: within our current stage of consumer capitalism, niche accessories are having a moment.
In August, Fast Company wrote about the rise of the “meta-accessory,” a kind of accessory mainly designed to compliment another accessory. That includes items like a lipgloss phone case; a Stanley water bottle backpack; an $1,000 bag charm; or a Labubu for a Labubu. All of these pieces serve minimal utilitarian purposes, and seem mainly geared toward convincing consumers that they need to make yet another little purchase.
At Trader Joe’s, the mini tote is like a tote bag for your regular tote bag—and, clearly, shoppers can’t get enough.
By Grace Snelling
This article originally appeared in Inc.’s sister publication, Fast Company.
Fast Company is the world’s leading business media brand, with an editorial focus on innovation in technology, leadership, world changing ideas, creativity, and design. Written for and about the most progressive business leaders, Fast Company inspires readers to think expansively, lead with purpose, embrace change, and shape the future of business.
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Let’s face it. Running a small business is tough. You’re juggling everything from sales to customer service, trying to stand out in a noisy marketplace. But what if you could do one simple thing that 90 percent of consumers already want—and that actually helps you get more customers?
That “thing” is personalized marketing.
Yet when I speak with small business owners—and my business has served 126,217 clients, most of them SMBs—they think personalization is “for the big guys” with multi-million-dollar ad budgets.
This might have been the case a few years ago, but advancing technology has leveled the playing field. And if you aren’t ready to adopt some new, more personalized marketing tricks, your competition might beat you to it.
Here are ways your business can leverage personalization in your marketing and keep the eyes of leads and customers focused on you.
Double (or even triple) your response rates by using first names
Ever seen your name on a postcard or email subject line and felt an instant connection? That’s the magic of personalization.
When it comes to emails, adding a name costs nothing. Use dynamic first name tags (something most email service providers allow you to do easily) that automatically add the recipient’s first name to every email that you send out.
Take this a step further by adding the name in the subject line, such as: “Carol, you missed this in your shopping cart.” Addressing individuals this way builds rapport without making them question privacy concerns.
And get this: Direct mail outperforms email by 800 percent in response rates, with email’s average response at 1 percent and direct mail’s at 9 percent. So imagine combining that power with a personal touch.
Placing a person’s name in big bold colors on the front of a postcard screams for attention. One study reported that 84 percent of respondents would be more likely to read a direct mail piece if it was personalized to them.
It doesn’t cost much more, but it makes your message impossible to ignore.
Create “set it and forget it” automations that feel personal
Personalization goes beyond a first name. What if you could follow up with a lead based on exactly what they did on your website, without lifting a finger?
That’s where automated, responsive marketing comes in.
Let’s say someone adds a product to their cart but doesn’t check out. Instead of letting that sale slip away, you can automatically send them a reminder email, or even better, with a physical mail piece, where it’s more likely to make a deeper impression. This is done by automatically matching the person’s digital IP address to a physical address..
Every action a lead takes can trigger a personalized message from your business that helps persuade them to do more.
These responsive tactics should not only be personalized to each prospect’s behaviors, but also automated so that you aren’t expending too much time, money, or energy with follow up.
This only takes a little bit of code on your website, connecting that code to your marketing platform of choice.
My favorite way to personalize follow-up is with direct mail retargeting. You can automate postcard mailings to anonymous website visitors. You can even set parameters around what triggers a mailing, such as the specific web pages they click on, how long they stay on your website, and if they place items in a shopping cart or fill out an online form. Then, a couple days later, they receive a postcard reminding them of why they were interested in purchasing in the first place.
One of our clients mailed 1,000 postcards to their anonymous website visitors and generated $285,000 in revenue.
Automation not only keeps your business top of mind, but it also keeps the conversation going over time. And it does it all without adding to your ongoing workload.
They key with personalized marketing is meeting people where they are and appealing to what makes them unique. In the end, it is really about connection. Focus on providing them with exactly what they need. You can’t go wrong with that strategy.
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Joy Gendusa
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So far, the mainstream business world has avoided clashing with the socio-cultural agenda of the second Trump administration. Many companies have backed away from diversity and climate efforts, capitulated on score-settling lawsuits, and muted objections to everything from tariff schemes to aggressive immigration policies.
It might seem surprising, then, that one of the most mainstream businesses in existence—the National Football League—chose as the star of its Super Bowl LX halftime show Puerto Rican artist Bad Bunny, who performs mostly in Spanish and has been openly critical of President Trump. Notably, he recently declined to tour the continental U.S. out of concern over ICE deportation efforts, instead performing a 31-night residency in San Juan, Puerto Rico, that was a massive commercial success.
Certainly the MAGA commentariat behaved as if not just surprised, but triggered, and the backlash in that corner of the culture was immediate and intense. “This isn’t about music, it’s about putting a guy on stage who hates Trump and MAGA,” conservative filmmaker Robby Starbuck declared on social media. “He’s just a terrible person,” said a Newsmax host, calling for a boycott. One administration official suggested Bad Bunny is divisive and pledged “ICE will have enforcement” at the big game. “Massive Trump hater; Anti-ICE activist; No songs in English,” Benny Johnson, a right-wing podcaster, chimed in, adding: “The NFL is self-destructing.”
In reality, it’s hard to argue with Bad Bunny’s popularity, and his decidedly mainstream status. He is among the most-streamed artists of all time. The final show in his San Juan residency was livestreamed on Prime Video and Twitch, setting an Amazon Music viewership record. This weekend the Grammy winner will be host Saturday Night Live for the second time. His wide appeal—particularly among younger fans—is proven. Moreover, there was some similar conservative grousing over rapper Kendrick Lamar being chosen for the slot, and that ended up being the most-watched Super Bowl halftime show of all time, with 133.5 million viewers.
The NFL is not really in the business of being a cultural arbiter, and presumably the decision emanated more from event co-producer Roc Nation (which recently re-upped its NFL deal for the next five years) and halftime-show sponsor Apple Music. But all three entities have the same goal: creating a major cultural event that lives up to the game itself.
In the official announcement, an NFL exec praised Bad Bunny’s “unique ability to bridge genres, languages, and audiences.” That is the business the NFL is in—less a cultural critic and more of an interpreter of where the culture really is now, and is most likely to go next. And sometimes that means getting absorbed into a wider conversation. In fact, the same thing happened in the last Super Bowl, when the choice of Lamar became a cultural-debate talking point.
“All these white people mad about Kendrick Lamar’s Super Bowl performance,” one X user posted at the time, “I hope next year they get Bad Bunny performing the whole set in Spanish.”
Prescient call! But still. It would be a mistake to see this as the NFL overtly taking sides—or trolling ideological opponents—in the bickering that the Bad Bunny news sparked. Progressive observers could point to the league’s teams icing out quarterback/activist Colin Kaepernick, or lagging record on hiring diverse coaching staffs, or its track record on confronting concussions and other physical fallout from a brutal sport. The same goal has motivated the NFL through those controversies as the occasional halftime-show flareups: identifying, and courting, the widest audience possible in an otherwise fractured culture.
And its track record has been pretty good. After all the Super Bowl LIX online griping about Lamar, the actual performance received a paltry 125 complaints from viewers to the Federal Communications Commission, Wired reported, many focusing on “the lack of white performers.” Obviously that complaint was hardly a mainstream perspective. To the contrary, it was just a marginal view from a noisy fringe, quickly overtaken—and forgotten.
By Rob Walker
This article originally appeared in Inc.’s sister publication, Fast Company.
Fast Company is the world’s leading business media brand, with an editorial focus on innovation in technology, leadership, world changing ideas, creativity, and design. Written for and about the most progressive business leaders, Fast Company inspires readers to think expansively, lead with purpose, embrace change, and shape the future of business.
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In an email to SkyMiles members, Delta just announced a partnership with YouTube that will let passengers stream ad-free videos on flights and unlock a free two-week trial of YouTube Premium simply by logging in with their account. On the surface, it looks like just another in-flight entertainment perk. But the more you think about it, the clearer it becomes that this isn’t about watching cat videos at 35,000 feet—it’s about turning YouTube into Delta’s secret weapon.
Look, for the most part, the thing you want to do on an airplane is pass the time by checking your brain out while you get to wherever you’re going. Maybe that means taking a nap or reading a book. For some people, it means watching a movie or live TV. For others, it’s endlessly scrolling on their phone until the pilot announces the descent.
That said, there is probably no better platform for wasting a large amount of time than YouTube. If you’ve ever gone down the rabbit hole of suggested videos, you know how easy it is to lose an hour—or three. YouTube isn’t just the world’s largest video platform, it’s basically the most effective time machine on the internet. Blink once, and your flight is halfway over.
Now, to be clear, no one buys a plane ticket because you can watch YouTube. That’s not how people choose airlines. You buy a plane ticket because of price, or schedule, or loyalty points. Entertainment is just a bonus. Besides, if you’re on a flight with Delta’s free Wi-Fi, you can already watch YouTube from your phone or laptop.
So, if that’s true, why would Delta announce a big partnership with YouTube? Why does it matter?
It turns out, it’s not about watching YouTube. Sure, there’s a curated collection of YouTube content available on the seatback experience. But the real move here is about YouTube Premium. Delta is offering passengers a two-week free trial of YouTube Premium if they sign in with their SkyMiles account. If you’re already a member, you unlock it just by logging in. If you’re not a member, you can become one right there on the plane.
That’s the real play.
Think about it: for Delta, whatever it’s paying YouTube to give away free Premium is basically just a customer acquisition cost. It’s a way to get people to sign up for SkyMiles. After all, airlines make more profit on their loyalty programs than on flying planes. Getting people to join SkyMiles isn’t just about keeping them on Delta flights—it’s about getting them into Delta’s entire ecosystem, from credit cards to co-branded offers to upgrades and perks. Every new member is long-term value.
What better way to get someone to sign up than to offer them the single most universal entertainment perk? Everyone loves YouTube. Almost everyone uses it. And yet, once you experience YouTube Premium, you realize it’s infinitely better.
I think you could make the case that YouTube Premium is the most no-brainer entertainment subscription there is. If you made me give up one of the services I pay for, I’d cancel all of them before I gave up Premium. Not because YouTube’s content is inherently better than Netflix, Disney+, or Spotify, but because there are no ads.
That’s it. That’s the whole thing. No ads. Okay, technically, YouTube Premium includes other benefits like YouTube Music, but the no ads thing is the reason it’s worth paying for.
It changes the experience so dramatically that it’s hard to go back once you’ve tried it. Ads on YouTube are relentless—sometimes three in a row before your video even starts. Once they’re gone, you realize how much brain space you were wasting on interruptions. Premium is less about adding features and more about taking away the one thing that drives people crazy.
Delta is banking on exactly that. The free trial onboard is a taste test. You’re sitting in your seat, you log into Wi-Fi, you click on YouTube, and suddenly you’re in the ad-free world. If you’ve never tried it before, you’ll wonder why you waited this long. That’s when YouTube—and by extension, Delta—wins.
Because here’s the thing: once you associate that premium, uninterrupted experience with signing into SkyMiles, you’ve just built a connection in the customer’s mind. Delta isn’t just an airline; it’s the company that gave you better YouTube.
From Delta’s perspective, the cost of subsidizing YouTube Premium trials is probably negligible compared to the lifetime value of a SkyMiles member. And for YouTube, it’s a distribution play. It’s hard to think of a better way to put YouTube Premium in front of millions of people than during a captive moment at 35,000 feet?
That’s why this is so smart. Delta figured out how to turn downtime into a loyalty engine. Airlines spend a lot of time trying to differentiate themselves in ways most passengers don’t notice. But the smartest moves are the ones that connect convenience with loyalty in a way that feels obvious. This is one of those moves.
Delta didn’t invent YouTube. It didn’t invent Premium. But it figured out how to use both to make SkyMiles more valuable, and to make flying Delta feel a little less painful. That’s a win for the airline, a win for YouTube, and—at least for a few hours in the air—a win for passengers.
The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.
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Jason Aten
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Walk into any New York City or Los Angeles cafe, and you’re bound to see matcha lattes on nearly every menu. Today, matcha is a multi-billion-dollar category, valued at roughly $3.8 billion and projected to surpass between $6 and $7 billion by 2030. The Japanese Ministry of Agriculture, Forestry and Fisheries reported that the 2024 tencha output, the leaf used to produce matcha, was more than 2.5 times greater than it was ten years prior. Yet despite its popularity, much of the Western market has strayed from the Japanese tea culture it claims to celebrate, leaning instead into commercialization, pastel aesthetics and trend-driven marketing that obscure the drink’s origins. This pivot away from cultural roots raises bigger questions about authenticity, consumer trust and the sustainability of global supply chains, forcing brands across the beverage and wellness industries to confront where cultural appreciation ends and cultural appropriation begins.
The majority of the Western matcha branding is built on surface-level and shallow narratives—phrases like “Zen rituals” or “ancient traditions” that often gloss over the history and cultural meaning. Even common labels that consumers might think hold weight—like “ceremonial grade” and “culinary grade”—are actually marketing inventions. In Japan, there is only one form of matcha, traditionally used in tea ceremonies, such as chadō. The ceremony is meant to be a meditative ritual emphasizing harmony, respect and mindfulness. As the tea ages, it is repurposed for cooking, not because of a quality hierarchy but as part of a cultural practice rooted in stewardship. Western labeling systems create the illusion of quality tiers when, in reality, they reflect a lack of authenticity.
Beyond surface-level marketing, the surging global demand for matcha has reshaped supply chains—with both benefits and drawbacks. Demand has nearly tripled since 2010, with Japanese production rising from about 1,400 tons to more than 4,000 tons in 2023. On one hand, international attention has given Japanese tea farmers access to new opportunities for differentiated revenue streams. On the other hand, supply shortages and inflationary pressures mean that local consumers are paying higher prices for a product that’s deeply tied to their daily rituals and cultural heritage. Today, ceremonial-grade matcha can now sell for $30 to $100 per ounce as demand far outpaces supply.
Compounding the issue, other countries—most notably China and Vietnam—have entered the market with low-cost green tea powders labeled as matcha. These substitutes dilute the category’s integrity and confuse consumers, while Western brands sourcing from bulk suppliers risk misleading their customers and undermining small family-run farms in Japan that continue to uphold centuries-old practices and traditions. Without long-term brand partnerships and reinvestment, these farms, which are already challenged by an aging workforce, face the risk of disappearing altogether.
This isn’t just a cultural issue—it’s a business issue. Today’s consumers are more discerning than ever. They demand transparency not only in ingredients and efficacy, but also in sourcing and values-based purchasing. Driven by surging demand, Japan’s green tea exports, including matcha, rose 25 percent to $252 million in 2024, while the volume of exports grew by 16 percent, according to Japan’s Ministry of Agriculture, Forestry and Fisheries. Market research firm NIQ reported that U.S. retail sales of matcha alone jumped 86 percent from three years ago—evidence of just how rapidly the category is scaling. Yet growth will not guarantee endurance. Brands that reduce tradition to an accessory or buzzy positioning may enjoy temporary popularity, but they risk losing long-term credibility in a market that increasingly rewards authenticity. This desire for transparency and respect for heritage is what led me to create wellness brand Apothékary.
Too many brands have been blurring the line between appreciation and appropriation. But the difference is clear: appropriation extracts while appreciation amplifies. True appreciation requires a commitment to education, investment and reciprocity, whether that means sourcing directly from Japanese farmers, reinvesting in their communities or accurately contextualizing traditions rather than bending them for Western convenience. As the wellness industry matures, authenticity and cultural respect will evolve into powerful competitive advantages. Brands that prioritize building trust through respect for craft, culture and supply chain integrity will endure. Those that don’t could very likely end up on the wrong side of consumers’ scrutiny down the line.
Matcha’s rising global popularity could ultimately serve as a powerful bridge between cultures, connecting traditions across continents. Authenticity is not just about heritage. It’s the key to the market’s future. Unless brands begin treating matcha as more than a trendy green powder for lattes and stunt marketing campaigns, the category could end up collapsing under the weight of its own hype.
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Shizu Okusa
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Build trust through authenticity. That’s not a slogan or a strategy. It’s something I practice every day in my company. Why is authenticity important? Consumers today are more informed and have the means to compare brands at their fingertips, anywhere, at any time, making them less loyal than ever.
They’re also bombarded with marketing, ads and polished brand statements at every turn. But what they really want is to connect on a human level. They want to feel seen, heard and valued.
At our recent team retreat, we spent most of the time talking about Unreasonable Hospitality by Will Guidara — the idea that businesses should go beyond what’s expected to care more, listen more, and create moments that feel personal and real.
Unreasonable hospitality hits home for my team because it’s all about thinking outside the customer service box and showing that you genuinely care. That’s been my company’s M.O. from the very beginning.
Related: How to Bring Authenticity to Your Startup’s Marketing Strategy
We’re in a time when features just aren’t enough to win people over. Especially in industries like dentistry (or fitness, or financial services or home services) where most direct competitors are offering something pretty similar, the difference is in the experience.
I want my clients’ patients to remember how they felt more than whether they received the product or service they wanted. That personal connection will keep them coming back and drive them to refer others.
One thing I’ve come to appreciate since starting my own business is the freedom to be my authentic self. I don’t have to conform to someone else’s brand or voice or hide any part of my identity. I engage in substantive conversations with my clients every day, free from the bureaucracy and limitations of corporate marketing agencies.
Because my clients know they’re getting the real me and not someone towing the corporate line, they also feel freer to reveal who they truly are. When that happens, we get to the heart of what they need and want right away and can get to work much faster.
With TikTok and Instagram ruling social media, it’s been a race for brands big and small to dominate on these platforms. Some have figured out how to make social media trends work for them, while others have failed miserably. As a marketing professional, the most important piece of advice I can offer a client is this: If something doesn’t feel like you, don’t do it.
If a certain trend doesn’t seem like something your company would do, your audience will know. People can feel the difference between something genuine and something forced. You don’t have to jump on every new trend or copy what other brands are doing. Staying true to your brand’s values will serve your business better in the long term and help you avoid social media snafus that may be hard to recover from. No one wants to go viral for the wrong reasons.
Related: How to Ensure Authenticity in Marketing and Build a Loyal Audience
While good customer service is essential, at the end of the day, it’s not enough to separate one business from another. To create loyal customers, or patients in the case of my clients, you must evoke emotions. How someone feels after they’ve completed a transaction, received a service, spoken to your receptionist on the phone or interacted with the staff in your office — that’s going to stick with them.
That’s what they’ll remember next time they need the product or service your company provides. That’s what they’ll talk about to their friends and family members. And that’s what will bring them back.
Build trust through authenticity. That’s not a slogan or a strategy. It’s something I practice every day in my company. Why is authenticity important? Consumers today are more informed and have the means to compare brands at their fingertips, anywhere, at any time, making them less loyal than ever.
They’re also bombarded with marketing, ads and polished brand statements at every turn. But what they really want is to connect on a human level. They want to feel seen, heard and valued.
At our recent team retreat, we spent most of the time talking about Unreasonable Hospitality by Will Guidara — the idea that businesses should go beyond what’s expected to care more, listen more, and create moments that feel personal and real.
The rest of this article is locked.
Join Entrepreneur+ today for access.
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Jackie Cullen
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Here’s a stat that should make every small business owner sit up: 76% of people who perform a local search on their smartphone visit a business within 24 hours, and 28% of those visits result in a purchase.
That means when a customer searches for “best coffee near me” or “emergency plumber downtown,“ the decision is often made in minutes — not days.
Now add another layer: artificial intelligence. Once locked behind enterprise paywalls, AI is now available to every entrepreneur. From creating content and optimizing ads to automating customer support, AI is the great equalizer.
When you combine local marketing (reaching the right people in the right place) with AI automation, you create a formula that allows small businesses to compete and, in many cases, outperform big brands.
Related: Why Local Marketing Still Matters in the Digital Age
Consumers trust businesses that feel close to them. Local intent is powerful because it connects need with immediacy:
46% of all Google searches have local intent
50% of local searches on mobile lead to a store visit within one day
Nearly 90% of consumers use the internet to find local businesses every month
That’s not a fluke; it’s a behavior shift. Customers don’t just want the cheapest or most famous option; they want the option that’s closest, fastest and most relevant.
Example: A family searching for “pizza near me” at 7:00 p.m. isn’t interested in Domino’s HQ — they’re looking for the local restaurant two blocks away.
For small businesses, local search represents an enormous opportunity to capture demand in real time.
Artificial intelligence is no longer a buzzword — it’s a growth driver. A U.S. Chamber of Commerce survey found that 98% of small businesses already use digital tools, and 40% are now leveraging generative AI.
Here’s where AI creates tangible impact for small businesses:
Content creation: AI tools generate blogs, social posts and Google Business updates in minutes, saving both time and money.
Ad optimization: AI-driven ad platforms automatically test headlines, images and targeting, improving ROI without requiring a full marketing team.
Customer engagement: Chatbots and AI assistants handle FAQs, bookings, and inquiries instantly, ensuring leads never slip away.
Data analysis: AI provides insights on customer behavior, seasonality and even pricing strategies, once available only to Fortune 500 companies.
Case in point: In Los Angeles, The Original Tamale Company used ChatGPT to create and narrate a lighthearted promotional video in under 10 minutes. The video went viral — 22 million views, 1.2 million likes and a huge spike in local customers. That’s the power of AI in the hands of a small business.
The real magic happens when you merge local marketing with AI tools.
A neighborhood gym can use AI to analyze customer demographics and then run Google Ads targeting specific postal codes with offers like “1 Month Free for Downtown Residents.”
A plumbing company can automate weekly Google Business posts that include trending local keywords, increasing visibility in map searches.
A local café can use AI to personalize email campaigns, sending morning deals to office workers and weekend specials to nearby families.
Big brands often struggle with this kind of micro-targeting — they’re too busy running nationwide campaigns. Small businesses, however, can tailor every campaign to their local community, and AI makes it fast, affordable and scalable.
1. Audit your local presence:
Make sure your Google Business Profile is complete and updated.
Collect and respond to reviews regularly.
Ensure your business name, address and phone number (NAP) are consistent across the web.
Don’t overlook on-page SEO basics — optimize title tags, meta descriptions and local landing page content so search engines (and customers) can easily understand your relevance.
2. Use AI to automate smartly:
Content: Generate local blog posts, ads and emails in minutes.
Customer service: Add AI chatbots to handle common inquiries.
Social media: Schedule posts with AI-generated captions and visuals.
3. Layer in local intent everywhere:
Add “near me” keywords and neighborhood references to your content.
Use geo-targeting in ads to hit your exact customer base.
Create offers tied to local events, seasons or community milestones.
4. Measure, test and refine:
Use free tools like Google Analytics 4.
Explore AI-powered dashboards that track ad performance, keyword rankings and customer engagement.
Double down on what’s working; tweak or drop what’s not.
Large corporations have resources, but they also have limitations. They can’t always personalize at scale or connect authentically to communities.
That’s where small businesses win:
A café can celebrate the local high school’s championship.
A boutique can spotlight neighborhood artisans.
A mover can post about serving families in a specific block or condo.
Big brands can’t match this hyper-local personalization, and when AI amplifies these touches, the impact is multiplied.
Even larger chains that rely on SEO for franchise models often struggle to create content that resonates at the neighborhood level, which is where smaller, locally focused businesses can win.
Related: Why This AI Tool Is the Game-Changer Small Business Owners Have Been Waiting For
For decades, big brands had the advantage — bigger budgets, larger teams, more tools. But 2025 marks a turning point. Local intent plus AI gives small businesses the power to be faster, more relevant and more authentic.
You don’t need a million-dollar ad budget to compete. You need:
A strong local presence.
The smart use of AI tools.
The willingness to act quickly while big brands are still figuring it out.
The future of marketing isn’t about being the biggest player in the game — it’s about being the smartest and most relevant option in your customer’s neighborhood.
Here’s a stat that should make every small business owner sit up: 76% of people who perform a local search on their smartphone visit a business within 24 hours, and 28% of those visits result in a purchase.
That means when a customer searches for “best coffee near me” or “emergency plumber downtown,“ the decision is often made in minutes — not days.
Now add another layer: artificial intelligence. Once locked behind enterprise paywalls, AI is now available to every entrepreneur. From creating content and optimizing ads to automating customer support, AI is the great equalizer.
The rest of this article is locked.
Join Entrepreneur+ today for access.
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Fahim Ludin
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One of the most important aspects of someone’s credibility today is what Google reveals about them during a search. Most corporations and individuals understand the value of this and grasp the core concept, though they might not be familiar with the term itself.
Online Reputation Management (ORM) is the process of creating positive content, suppressing negative press and maintaining a strong online image for businesses and individuals.
Related: Your Business Is One Google Search Away From a Crisis
ORM is essential for businesses and individuals in today’s hyperconnected world. Bad publicity usually results in damaged personal and professional reputations online. These issues can lead to being fired by an employer, getting divorced, losing new customers or even having a hard time raising the next round of funding.
Think of ORM as digital reputation. The internet doesn’t forget easily, and even a single negative article or viral post can overshadow years of good work. That means your Google search results are often the first “introduction” a potential client, investor or employer has to you.
Several key elements of ORM help prevent potential disasters. The first is monitoring your online presence to see what people are saying about you or your company. Good monitoring could have prevented the situation above by allowing you to respond before the wave of cancellations and negative feedback.
The best course of action for this is to use a monitoring tool that helps you track your name online. These tools are often easier, cheaper and more effective than manually searching your name across various platforms. I’ve personally seen companies catch inaccurate information within hours and have it corrected before it picked up traction, saving them from what could have become a reputation nightmare.
Related: How to Better Manage Your Brand’s Reputation in the Digital Age
After you identify negative search results that you want to delete from Google, the next step is to send an email or reach out via social media to each publication. This is a delicate method, and it’s important not to appear defensive, as that can make the situation worse, and things could go viral.
The success of this ORM strategy depends on the specific publication and editorial team: the bigger the publication, the fewer chances you have. Smaller blogs and community sites may be open to correction if the content is outdated, misleading or factually incorrect. On the other hand, going after a national news outlet rarely yields results.
Related: How to Calmly Confront Bad Reviews and Turn Them Into Growth
The best method to fix your reputation is to use the right SEO and PR techniques to push down or bury negative search results in search engines like Google and Bing. By optimizing positive content with the proper SEO techniques, you can rank the positive content higher in search engines and reduce the visibility of unwanted articles, images or forums. On average, it takes 6–12 months to clean the negative search results.
A strong ORM strategy and persistence can sometimes remove or de-index certain negative pages from search results entirely, particularly if they violate platform guidelines or are misleading. In cases where de-indexing isn’t possible, internet suppression techniques-such as promoting high-authority content — can be used to overwhelm negative content with more relevant, positive search results.
Over time, Google’s algorithm begins to prioritize your new content. The key is consistency — one or two articles won’t shift results. But six or nine months of steady online reputation work can transform the first page of search results.
A law firm client I worked with had their reputation nearly ruined due to their arrest. By publishing client success stories, creating authoritative positive content and earning media mentions, we were able to push the false claims to page two within nine months and, as you know, very few people click past page one.
Wendy’s made a huge impact on its online reputation when its social media account rebranded to capitalize on trending memes at the time.
The Twitter account became known for “roasting” users, connecting trending Twitter phrases to their products, and using humor to build engagement. Although their ORM strategy can’t be conclusively tied to a sales increase, it clearly didn’t hurt.
Related: Grow Your LinkedIn Audience 10x With These Expert Tips
Online reputation management is the strategic process of improving the perception of a personal or business brand on search engines like Google. In a world where public perception is shaped by search engines like Google, ORM is no longer optional — it’s essential.
Whether you’re an entrepreneur raising your next round, a corporation protecting shareholder trust, or an individual applying for a new role, ORM is a long-term investment in credibility. If you don’t control your narrative, someone else will, and it may not be flattering. The companies and people who thrive online are the ones who understand that reputation isn’t just what you do offline; it’s what Google says about you.
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Ross Kernez
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