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Tag: Managing Teams

  • This Leadership Practice Keeps Teams Moving Amid Uncertainty | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    When uncertainty rises, many leaders do the reasonable thing. They become more careful. They slow spending. They pause plans. They wait for clearer signals before committing to big moves.

    At first, it makes sense. The conditions are unclear. The pressure is real. No one wants to overcommit when the stakes are high and the path ahead is blurry. A measured pause can feel responsible, even necessary.

    But over time, that caution can shift the culture. Motion slows. Teams hesitate. The energy that once kept people building begins to fade. Not because anyone made a bad decision, but because belief is no longer being modeled.

    When leaders stop showing confidence in where the company is going, the whole system responds. This is not about charisma or volume. It is about posture, the way conviction shows up in tone, in timing, in the pace of decisions.

    In moments like this, optimism is not a luxury. It is what keeps progress alive.

    Related: How The Best Executives Show Leadership in Times of Uncertainty

    The power of optimism

    I have led through crises, pivots and culture resets. In each case, the same pattern showed up. When leaders carry belief, even when the path is unclear, teams keep moving. When belief disappears, momentum fades. People start waiting for clarity, direction or permission.

    In complex environments, the emotional posture of leadership becomes the silent operating system. Optimism either sustains forward motion or its absence introduces friction. Even the best plans slow down when belief disappears from the room.

    Optimism is not a personality trait. It is a leadership practice. It shapes how you speak, how you make decisions and how you guide others through complexity.

    You do not need to be overly positive. You do not need to perform. You need to keep pointing forward with consistency. When your team sees that, they stay engaged.

    The strongest leaders I’ve worked with are not the ones who avoid uncertainty. They are the ones who can hold it without handing it off to their teams. Optimism helps them do that. It keeps the weight from becoming the tone.

    In most organizations, tone travels faster than tactics. If you grow more hesitant, your team will sense it. That is not a flaw. It is a human response to the emotional signals leaders send.

    What you say may be precise, but how you say it often has more impact. A slight shift in energy from the top can change how an entire team interprets risk and momentum.

    I experienced this in a high-pressure environment when our company came under scrutiny. We had a plan, but the atmosphere changed. People paused. Focus slipped. Energy became scattered. The quiet question in the room was clear. Do we still believe in what we are building?

    In moments like that, no one waits for an all-hands meeting. People take their cues from daily tone, hallway conversations and executive language. That is why steady belief matters.

    What helped us recover was not a new strategy. It was steady communication. We named the pressure. We spoke with clarity. We made sure people heard conviction in our voice. And we chose to keep moving.

    That choice mattered. It gave people something to align around. It gave them permission to act.

    Once teams see that leadership still believes, they recalibrate. Confidence comes back. Initiative returns. You do not need a perfect plan. You need clear, active belief.

    This is what optimism does. It restores direction. It keeps systems in motion when certainty is unavailable.

    Related: How to Lead With Positive Energy (Even When Times Get Tough)

    Lead with belief

    Optimism is not about ignoring risks. It is about leading with belief anyway. When that belief is present, teams stay focused. They solve problems faster. They keep building when others start waiting.

    It helps people think creatively instead of defensively. It creates space to try instead of waiting to react.

    If things feel stuck, take a closer look at how you are showing up. Not just in presentations or briefings, but in everyday conversations. Are you modeling progress or stalling? Are you holding direction or broadcasting hesitation?

    Because people do not just need approval. They need to know their leaders still believe in what they are working toward. That belief, when communicated with intention, becomes contagious. It resets energy. It shifts momentum. It brings direction back into the room.

    Optimism, when carried with clarity, cuts through noise. It is not emotional. It is structural. It sets pace. It creates alignment. It holds energy in motion.

    The leaders who move teams through uncertainty are not always the ones with the perfect plan. They are the ones who give people a reason to keep going. They carry belief on purpose. They model direction even when the conditions are imperfect.

    Optimism is not the opposite of realism. It is what makes realism useful.

    When leaders carry it well, the effect spreads. Not because they are louder, but because their clarity steadies the room.

    Related: How to Lead With a Balanced Sense of Optimism When The Future Looks Bleak

    When uncertainty rises, many leaders do the reasonable thing. They become more careful. They slow spending. They pause plans. They wait for clearer signals before committing to big moves.

    At first, it makes sense. The conditions are unclear. The pressure is real. No one wants to overcommit when the stakes are high and the path ahead is blurry. A measured pause can feel responsible, even necessary.

    But over time, that caution can shift the culture. Motion slows. Teams hesitate. The energy that once kept people building begins to fade. Not because anyone made a bad decision, but because belief is no longer being modeled.

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    Matthew Mathison

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  • How to Create a Brand Philosophy Your Whole Team Believes In | Entrepreneur

    How to Create a Brand Philosophy Your Whole Team Believes In | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    The day after we finished training our staff for the new Ford’s Garage in Gainesville, Florida, a family appeared at the door. They thought we were open because they saw the team in the dining room. We could have told them to come back when the restaurant opened to the public, but instead, we invited them in, and they had a fantastic dining experience. That was in 2022, and they still come in as frequent guests.

    That’s just a great story of hospitality. It’s one of the “seven commitments” from our brand philosophy that our Gainesville team beautifully brought to life. By living our vision, they created guests for life, which shows the importance of getting your team on board with your brand philosophy.

    A company’s brand philosophy is often called the North Star, after an old-age technique used by early navigators traveling at sea. Like the ancient mariners who first steered their ships by it, you can help your team find their way with a well-thought-out vision that’s communicated to everyone and reinforced every day. It has to be something real, not just a poster on the wall in the break room, and it has to come to life through sharing stories like the Gainesville example.

    Related: If You Want Customers to Be Passionate About Your Brand, Follow These 10 Commandments

    By the numbers

    Our brand’s concept has always been about hospitality and fun. The restaurant was created to evoke a classic American service station, from the Ford Motor Company-inspired logo to the décor and menu; what’s NOT fun about that?

    Our goal was to personalize it for our unique vision, so we updated our brand philosophy to what we call “1-4-7”: one vision to “drive a unique dining experience,” four principles (people, products, performance and package, meaning the vibe and spirit), and seven commitments (integrity, quality, hospitality, excellence, teamwork, community and fun).

    It took a team of 16 from all company levels to develop our new philosophy. After senior leadership gave them the broad strokes of our overall vision, we hired an outside moderator to lead the effort. Every company I’ve worked at has turned to an outside expert for projects like this. You have to because your people will be so close to the brand that they may struggle to see what you’re trying to accomplish.

    The moderator led us through exercises to identify the principles and commitments, starting with a list of 57 and finally narrowing it down to seven. We talked about our identity as a hospitality business as opposed to a service business — and we probably spent three hours just on that.

    Now, in every decision we make, whether regarding building design or marketing imagery, we pull out the guide and ask if the new project measures up. Everything we do is put through the brand philosophy funnel.

    Related: This Is Why It’s So Important to Articulate Your Brand Values

    Taking it to the team

    Coming up with a brand philosophy doesn’t end when you’ve hammered it out and put it in writing. You have to coach your team so they put the ideas to work every day. It’s a constant process. You have to talk about it all the time, work it into team-building exercises, and measure new initiatives against it to make sure you stay aligned.

    No matter what industry you work in, a great way to start each morning is to gather your team together as a group. I’ve seen these occurring while walking into different retailers when the store opens for the day. At our company, we have a daily meeting called the “alley rally,” where we talk about what’s important that day: food specials, tasting menu items, and whatever’s new and notable. We like to tell stories about how someone on the team made one of our principles come to life the day before in their interaction with a guest.

    You should incorporate your brand philosophy into the hiring process, too. Within 30 seconds of talking to a candidate, you should know whether they “get you” and can bring your company vision to life. You look for eye contact and a friendly demeanor in a hospitality business. Do they smile? Do they talk about their family and friends? (We want people willing to share a little of themselves.) If they’re the guest, how do they want the staff to care for them, and can they provide the same caring approach?

    A brand philosophy must be something the whole team can support. It isn’t directed at guests, but if your team is living it, your guests will feel it in the way they’re treated when they walk through your door. You’ll feel it when they come back to get that positive experience again and again.

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    Dave Ragosa

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  • 5 Effective Strategies for Building a High-Performing Global Team | Entrepreneur

    5 Effective Strategies for Building a High-Performing Global Team | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Global expansion is a huge move for your business that can complicate matters when you want to increase the size of your team. Hiring qualified employees from abroad can be complicated. Many things have to be considered, including new rules or regulations in different countries that need to be followed and cultural differences that may also arise.

    In the ever-changing global business environment, the use of appropriate technologies and strategies can set apart successful firms from average or struggling ones.

    In light of this, how do you then put together an amazing global team? Through my own experience, I’ve discovered 5 key strategies that can set you and your team up for success.

    1. Support workplace diversity and Inclusivity

    If you establish an inclusive and efficient system culture across your globally expanding enterprise, then performance will increase immediately. However, one should also bear in mind that cultural disparities exist among team members from diverse backgrounds. You will need to create a workplace that respects and recognizes each person’s culture while also fostering an understanding of various traditions and opinions.

    There’s a need for companies to consider various holidays people celebrate in different countries so as not to be seen as ignorant or insensitive by their own employees who come from other places. Common concerns revolve around non-verbal communication like gestures at work, dress codes in offices and how we relate with one another socially . One way out is by employing experts who specialize in diversity issues across cultures, such as customs or traditions, to ensure a safe and respectful work culture.

    Related: Life’s Too Short to Work With Incompatible People — Follow These 3 Secrets To Building High-Performing Teams

    2. Leverage EOR Service

    If you are expanding your business globally, it may really help to hire an Employment of Record (EOR) service provider. An Employment of Record legally employs your team members in their local country on your behalf. It enables you to access the best skills from anywhere around the world without necessarily having to go through the lengthy procedure of first establishing foreign legal entities yourself.

    When you partner with a good EOR, you get a bunch of sweet benefits:

    • Faster access to global talent: You can start building your team abroad as soon as possible instead of waiting months for all the legal paperwork to go through.
    • Less worry about compliance: EORs take care of handling all those local employment laws and HR requirements that give you headaches.
    • Cost savings: EORs have the expertise to help minimize your operational costs when hiring globally.
    • Flexibility: You can easily scale your global team up or down as your business needs change.
    • Specialized expertise: EORs have tons of experience helping companies expand globally the right way.

    Lean on EOR specialists so you can focus less on annoying HR logistics and more on finding superstar talent around the world.

    3. Invest in management training

    To succeed globally, you need awesome managers across the board. That’s why strategy number three is to invest heavily in management training.

    Make sure your managers are pros at leading global teams. A quality manager in a distributed team excels at nurturing career growth, making the most of their unique talents, ensuring smooth conflict resolution, and guiding through change and uncertainty. They build adaptability and psychological safety, encouraging open communication.

    Additionally, the ability to encourage and inspire individuals as a manager will create an environment in which every team member feels welcomed and encouraged. Each one’s unique strengths can be recognized and leveraged for the success and cohesion of the team.

    In fact, managers account for 70% of the variability in team engagement. Well-trained managers unite your global workforce and amplify your culture anywhere.

    4. Focus on building trust

    When your team is distributed worldwide, success depends a ton on trusting relationships. That’s why strategy number four is to focus on building trust and connections, even from afar.

    Building trust in a global team requires participation in a variety of activities that promote bonding and camaraderie. Icebreaker games during meetings and setting up Slack channels for casual talk all help team members bond. Hosting virtual coffee talks or happy hours provides for socialization outside of work, whereas annual in-person offsite gatherings provide valuable face-to-face interactions.

    Furthermore, it is critical to tailor communication techniques to each direct report, publicly acknowledge wins and progress, and listen deeply to understand different perspectives. These actions make team members feel appreciated, heard, and connected, ultimately building trust within the team.

    When managers invest in relationships, their teams perform better. Trust accelerates team cohesion, collaboration and results.

    Related: 10 Simple Steps to Build an Exceptional and Efficient Team

    5. Set up clear communication channels

    When organizing a clear communication protocol, time zone differences could become a major, even impactful, issue. Face-to-face meetings between team members may be nearly impossible when they work from different areas of the world. That’s where video conferences can ensure fast and efficient dialogue.

    A number of video conferencing tools recently achieved global use as remote work grew in popularity. Tools like Zoom and Google Meet help businesses hold on-the-spot presentations, webinars, and team meetings with accurate, real-time visuals. They also give team managers the ability to arrange one-on-one check-in sessions with employees, allowing them to discuss workload and other relevant concerns.

    Expanding your business globally does not always mean success. However, you can achieve this goal through careful planning, effective communication, and an all-inclusive corporate culture. Above all, using local collaborators in the form of an Employer of Record exponentially increases the chances of building a winning team.

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    Pritom Das

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  • How to Capitalize On This Thriving Talent Pool to Drive Your Company’s Growth | Entrepreneur

    How to Capitalize On This Thriving Talent Pool to Drive Your Company’s Growth | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    As business operations shift, executives and entrepreneurs are increasingly turning to an on-demand workforce that is simultaneously empowered by technology and drawn to purpose-driven projects.

    Consider Upwork, whose 2020 Future of Workforce Pulse Report revealed that nearly 80% of hiring managers engaging freelancers feel confident about doing so. These hires provide coveted expertise — on a project-to-project basis — that entrepreneurs need to scale their operations without incurring long-term overhead costs.

    This new market paradigm also promotes dynamism, with 79% of businesses agreeing that freelance talent enables greater innovativeness. Perhaps most telling, 84% of hiring managers utilizing it feel more assured about adapting to future disruption, compared to just 69% of those relying solely on full-time staff.

    By capitalizing on freelance marketplaces, entrepreneurs can amplify employer branding, augment capabilities and future-proof organizations, even amid turbulence. As nearly 60% of hiring managers plan to increase engagement with freelancers over the next two years, the time is now for executives to realize their inherent potential.

    Related: Navigating the Great Reshuffle: Why Your Employer Brand is Key in Recruiting Talent

    The job market continues to shift

    After a season of massive hiring, we’re back to seeing layoffs and downsizing. Companies are feeling the bloat—from unused office spaces with rising rent to oversized employee structures — and are shifting focus to hiring only the most essential positions. This leaves a critical talent gap needed for complex projects and specialized tasks. Highly skilled and specialized independents can fill this void.

    A few key benefits to engaging them:

    Access to niche experts: Platforms like Toptal and Guru provide access to elite professionals from leading Fortune 500 companies and innovative startups. Whether the need is for a machine learning specialist, growth strategist or financial modeler, entrepreneurs can now curate on-demand teams that boast specialized skillsets, enabling them to focus investment on projects with the highest strategic value.

    Enhanced agility: Leading corporations increasingly “rent” skills by tapping freelance experts for initiatives involving new technologies or while entering unfamiliar markets. With niche contributors available to plug knowledge gaps, owners can explore ideas that once seemed unrealistic due to internal constraints—unlocking inventiveness and first-mover advantage.

    • Stronger employment brand: Blending full-time employees with project-based freelancers signals a commitment to modernization and work-life balance. Offering both engaging work and flexibility will help draw exceptional candidates and help you compete with corporate giants for top-tier talent.

    Related: Can Retirees Thrive in the Gig Economy? Navigating a Changed Workforce

    Tips for capitalizing on gig talent

    Having explored the forces reshaping work, executives may wonder how to effectively leverage freelance platforms. After all, how can you know you’re getting your money’s worth if a hire isn’t physically present full-time?

    • Define projects clearly: Contract hires thrive when expectations and deadlines are established upfront. So, clearly, detail needs around deliverables, success metrics, required skills and projected time investments. Staying ahead when it comes to communication and expectations will help avoid headaches, including delays.

    • Build loyalty with talent: The best independent professionals have options regarding the projects they accept. Study their profiles to discern passions and incentives. Offer interesting work, flexibility and strong communication to motivate interest and improve results.

    • Manage collaboration: Provide steady context, feedback and guidance at each project stage, but also foster autonomy, even while directing efforts toward strategic goals. A dynamic balance of these qualities drives optimal outcomes.

    • Continue expanding your talent pool: Add proven freelancers to an internal database for repeat engagements, and notify talent about new initiatives for which their expertise would provide an edge. Uncovering additional ways, freelancers can enhance the business deepens the relationship.

    Related: Fill Your Talent Gap by Sourcing Candidates From the Veteran Community

    Top platforms for connecting with talent

    Now comes the hard part: finding contractors who bring fractional expertise sets. There are a growing number of platforms, of course, but I’ve found that the following stand out as leaders:

    Fiverr: Ideal for execs seeking design, digital marketing, writing, video and admin support. Known for affordability and ease of posting jobs. It taps a global talent pool, too.

    Upwork: A flexible platform that spans more than 150 skills. Used by everyone from small businesses to global enterprises. Strong at IT, development, design, finance and consulting.

    Toptal: Focuses exclusively on the top 3% of talent. Best for expert software developers, designers, project managers and finance experts. All contributors are extensively vetted.

    Contra: A growing independent platform that vets and connects both job candidates and hiring companies. Best of all, it doesn’t take a commission from projects.

    Related: 3 Strategies to Optimize Your Hiring Process and Find the Best Employees

    The numbers speak for themselves: businesses engaging freelance professionals report greater confidence and competitiveness, as well as the ability to withstand turbulence, yet legacy beliefs can still cause hesitancy among those keen to hire. Supported by such specialized collaborators, companies can explore new horizons unencumbered by a one-time narrow view of staffing models.

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    Tim Madden

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  • Great Leaders Must Be Great Coaches — Here's How to Become One | Entrepreneur

    Great Leaders Must Be Great Coaches — Here's How to Become One | Entrepreneur

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    What makes a great leader? Our traditional visions of leadership often center around a lone hero taking charge and charting a bold path for others to follow. But in my years of research on leadership development and my experience training hundreds of executives at top companies, I’ve found that successful leaders are much more relational and cooperative than this outdated view imagines.

    An entrepreneurial leader coaches her team to unleash their full potential. She helps team members develop a vision for their ideal versions of themselves and fuels their intrinsic motivation to bring these ideal selves to life. Your job as a leader is not to blaze a path alone. It is to inspire your team to move forward together.

    Related: 3 Effective Ways to Lead as a Coach Rather Than a Boss

    How to inspire growth

    To be a successful leader, you must become an expert in how to help others grow and develop. Unfortunately, many of the existing models for professional and personal development focus on setting goals, tracking progress and measuring outcomes — and inevitably lead to feelings of failure and disappointment when we fall short. These punitive, results-driven models don’t offer the inspiration and support people need to fuel lasting change.

    There is a better way to coach your team. The research-driven approach I teach at Babson College’s Arthur M. Blank School for Entrepreneurial Leadership is based on two existing behavioral change models that are built around internal psychological development and self-realization, instead of externally imposed metrics.

    Intentional change theory (ICT), developed by Richard Boyatzsis, posits that people change themselves in a sustained way by making five self-discoveries, which I will explain in detail below. These self-discoveries lead to a vision of our ideal selves, which serve as our North Star as we grow and develop, and a process for aligning our current selves with our ideals.

    Edward L. Desi and Richard Ryan’s self-determination theory (SDT) argues that the chances for sustained change are highest when people are driven by intrinsic motivation — their self-developed, internal motivations for change — as opposed to external motivators such as pay and praise. We are most likely to achieve this intrinsic motivation when three basic needs are satisfied: autonomy (a sense of being self-directed), relatedness (a sense of connection with and care for and from others) and competence (a sense of self-confidence in our words and actions).

    To be a great coach and effectively develop your team, you must meet these three SDT needs that are the springboard for intrinsic motivation, and then use that motivation to help your team members achieve sustained change by guiding them through the ICT discovery process. I’ll explain the discovery process step by step to demonstrate exactly how it works, and you can read more in my paper on this topic for Leadership Quarterly.

    Related: How Real Leaders Coach Their Employees For Success

    The process of intentional change

    First, successful coaches encourage people to find their ideal selves — the initial discovery. The ideal self is someone’s aspirational view of who they want to become or what they want to do, instead of what they feel obligated or expected to be. The ideal self serves as a guiding light giving life to someone’s aspirations and actions. 

    You can help team members identify their ideal selves by asking targeted questions to develop a vision statement for who they ultimately want to be. A vision statement isn’t a traditional goal, but instead an inspiring description of someone’s biggest aspirations. The questions should also positively impact a person’s feelings of autonomy, relatedness and competence (the three core SDT needs). This will build trust in the coaching relationship, allowing team members to tap into the creative and vulnerable space needed to identify their ideal selves. As your team’s needs are met through discovering their ideal selves, their intrinsic motivation will rise.

    You should take a similar approach to the second discovery process: helping team members identify their real selves. The real self is someone’s current self as expressed through their values, strengths and weaknesses, personality and more. As in the first phase, you can employ questions and assessments that fulfill each of the three SDT needs as your team members work to pinpoint their real selves. Commonly used assessment tools such as Firo-B, Strength Finders, MBTI and DISC help people identify the strengths and capabilities they can leverage to move closer to their ideal selves.

    After your team members have identified their ideal and real selves, you can guide them to develop a learning agenda. This agenda outlines concrete action steps by which someone can close the gap between their real and ideal self by harnessing the strengths identified in the prior phase. A learning agenda should be inspiring and aspirational while offering feasible and concrete steps to align the real and ideal selves, a balance that helps maximize motivation and persistence.

    Your team members can then move to the fourth discovery step, experimentation and practice, where they try out a “provisional self” by practicing the actions from their learning agenda that will move them closer to their ideal selves. Keep an eye on your team members’ connections to their ideal self during this experimentation. If they seem unmotivated or start to lose direction, you should help them reconnect with their ideal self, potentially by returning to the first phase in the process if necessary.

    The final discovery — trusting relationships — is not a phase of its own, but a quality that should happen at each stage in the process. True, lasting change is most likely if there is a trusting, supportive relationship between an individual and their coach. It is your role to help foster this relationship with your team members throughout the discovery process and beyond, which will both increase their likelihood of success and serve as a boon to their motivation and overall wellness.

    Related: 10 Rules for Coaching Your Team to Greatness

    Effective entrepreneurial leaders coach their team members to become the most aspirational versions of themselves. This approach creates psychological safety and satisfies people’s needs in a way that allows them to maximize risk-tracking, creativity and innovation. They will be ready to confront a world with increasingly complex and unexpected challenges that require dynamic solutions.

    Becoming a better coach — and making sure other leaders in your organization are effective coaches — is one of the best ways to supercharge your organization’s success and your team’s fulfillment.

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    Scott Taylor

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  • How to Build a Company That Excels at Both Leading and Coaching | Entrepreneur

    How to Build a Company That Excels at Both Leading and Coaching | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Companies, in an effort to be more efficient, are thinking twice about how many middle managers they need. And that makes it more important than ever to move from managing people to leading and coaching so they can do their jobs without the kind of oversight we thought they needed in the past.

    Getting it right starts with understanding the difference between managing and coaching.

    What happens if a professional football coach puts a player into a game who is underweight, inexperienced and doesn’t know the playbook?

    Let’s think about what might happen. The player could get hurt or get others hurt. Teammates will be scrambling to make up for his lack of experience and incompetence. The team will be mad at the coach. Lots of not-good things will happen. So, coaches try to avoid this.

    Related: Coaching Over Managing: Motivate Your Team

    The difference between coaches and managers is that coaches know they have to put the right people on the field. Most managers don’t worry about that because, deep down, they think they could play the position. That’s called micromanaging, and almost no one likes to be micromanaged (besides, do you really want to lead those who do?).

    That’s why the age of managing is over. I believe we are moving into an age of leading and coaching.

    Companies have come to realize they don’t need layers of managers, and employees are increasingly — and appropriately — asking for explicit levels of autonomy and authority. A business runs best when team leaders talk with their staff about what’s expected, turn those expectations into agreements or commitments (when agreements aren’t possible), and then get out of the way. And the key to doing that successfully, without losing some measure of supervision, is taking accountability for leading and coaching.

    Leading is straightforward, and it involves: having a compelling vision; being clear about who is responsible for what; giving people the resources they need to do their work; staying connected; making sure there are agreements (or commitments, if you can’t agree) — and that agreements/commitments are lived up to; ensuring everyone is walking the talk.

    If you think it’s all about leading, you’re flat wrong. Leaders are playing their own version of Don Quixote if they’re unable to provide coaching. Coaches help their teams get whatever they need — resources, training, systems, etc. — to honor their agreements or commitments.

    If you think that’s a lot, well, maybe it’s time to get out of the leadership and coaching game.

    There are four basic steps to building a company that is really good at leading and coaching:

    Related: 3 Effective Ways to Lead as a Coach Rather Than a Boss

    Hire the right people

    Effective coaching starts with hiring the right people and giving them the tools they need to succeed. Half of new hires are unsuccessful. That’s a dismal rate for hiring “managers” (I don’t like the word “managers”). A football coach would be gone with a statistic like that.

    A team leader who hires the wrong person often ends up micromanaging them instead of working to “hire right” in the first place. So, interviewing skills are key. Interviewers should be clear about not only the position’s roles and responsibilities but also key performance indicators (KPIs) and targets that foster clear understanding of what it means to do the job well.

    New hires need to understand the organization so they can get themselves up and running within 90 days without close supervision. That means being very intentional during the onboarding process and then, assuming they meet key requirements, staying out of their way and letting them bring their unique attributes to the organization. Everyone is different, with a collection of aptitudes, skills, experiences and motivations.

    Employees need to understand who is responsible for what — they require access to a platform that makes it easy to familiarize themselves with the organization’s chart of accountabilities — as well as business processes and company culture. They need to have a sense of the company’s ideal client and unique value proposition. After all, they’re part of an ecosystem — a complex adaptive system — that is explicit, coherent and resonates with all of what we call their ideal stakeholders (not all stakeholders are ideal, so please don’t worry about the ones who frankly don’t matter).

    Hold effective meetings

    At Ninety, our team leaders meet one-on-one twice a week with every new team member during the 90-day onboarding period and once a week afterward. There’s a set agenda that includes reconnecting as humans, reviewing KPIs and 90-day goals to make sure everything is working well and is on track, and bringing up and solving any issues.

    By onboarding team members properly, including ensuring they have an understanding of what defines the company (the why, who, what, when, where and how), meeting with them weekly, and agreeing on clear goals and metrics — especially those that help us agree on when things are wonky — both sides are set up for success. Employees won’t need micromanaging, giving you ample time to lead and coach your entire team.

    In short, the way a company views meetings is a clear and unambiguous sign of how well it’s run. A great company schedules almost all meetings. Ad hoc meetings are for urgent, unplanned business, and a well-run company shouldn’t have to scramble to react to events.

    Provide continuous feedback

    Well-run companies have ditched the annual review (don’t get me started on this topic). Everyone should meet quarterly with their team leader and have a simple, structured conversation about how they are doing as a leader/coach and as a team member.

    Consider conducting “stay interviews.” Many companies have exit interviews. But asking employees who don’t plan to leave what they love about the company and listening to their constructive feedback can be an incredibly positive experience.

    Related: 10 Rules for Coaching Your Team to Greatness

    Have the right compensation structure

    Using the right incentive plan for your company’s mix of employees is key. Companies have different cultures. Some, particularly in fields such as investment banking and private equity, have more of a warrior mentality. So, in addition to hiring people with related skills, a company would want an incentive plan that’s warrior-based — people who are paid to close deals or complete other high-consequence tasks. Another company might take a more team-based approach, and that company should have team- or company-based incentives.

    What you don’t want is a warrior-based culture with a team-based incentive plan or vice versa. That won’t make anyone happy because your words and incentives are incongruent.

    It is possible to create a place where people love going to work. To get there from where you are now, you’ll find it’s super-helpful to provide autonomy where it’s earned and appreciated, and form a culture that is explicit, coherent and resonates for all ideal stakeholders.

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    Mark Abbott

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  • 10 Rules for Coaching Your Team to Greatness | Entrepreneur

    10 Rules for Coaching Your Team to Greatness | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    When my team talks about their favorite times at work, they often bring up United Franchise Group’s World Expo, a conference for employees, executives and franchise owners. It’s three grueling days of workshops, speakers and a trade show; the team is up at 6:00 a.m. each day and usually works at events well past midnight. As their leader, I’m right there with them, and I expect myself to work as hard as they do.

    That’s what it takes to be the boss, whether you’re leading other people or managing a team of one (yourself). Whatever you ask of those under you, you have to be willing to do the same. You cannot just stand on the sidelines giving orders. You must get into the arena with the rest of the team.

    If that sounds more like being a coach than a boss, it is. A good boss should be more like a coach; it’s a much better mentality than the old-time dictatorial model, especially with the next generation coming up. It shows everyone that you are in it together. The coach is a guide who’s been where the team is now and by sharing their experience and knowledge, gains their respect and leads them to greatness.

    I think I accomplish this with a coaching style that is demanding but fair. I expect everyone to give 100%, and in return, I give 100%. But it’s not just a grind; I try to add fun to the work while keeping everyone focused on goals and company achievement. We want a fun, rewarding place that recognizes success often.

    Being your own boss is exactly the same, but in smaller businesses, holding yourself accountable can be hard. You still must do it every day — because if you don’t, who will?

    Here are 10 rules for coaching your team to greatness.

    Related: 6 Effective Ways To Coach and Support Your Team

    1. Lead by example in all you do

    I learned this from my father, Roy Titus, the best boss I ever had. He had such a high level of loyalty from employees that he earned over a long period of time managing them. He was a great leader of people, leading by example with a strong work ethic and in treating people with respect.

    2. Be positive in all circumstances

    It always starts with the leader, the boss or the coach showing a positive attitude and then moves to everyone else. Being a positive force for our company, employees and franchisees is what I do every day. Even when challenges arise, the message should always be that we can do it and will do it cheerfully.

    3. Be fair in all dealings so everyone will know you’ll be fair with them

    If you want to get respect, you have to give it first — and it starts with how you treat the people you’re leading. They must feel valued for what they contribute and rewarded for achievement.

    This also means calling people out when they are negative or lagging behind. Make sure your people know they’ll be treated with the same fairness in whatever they do.

    4. Be a great listener, and ask questions before giving any directions

    Make sure you’re getting all the information you need before starting a project or making a major decision. It’s okay to look like you don’t know everything, but blundering into a situation you haven’t examined carefully will surely give people that impression! Don’t forget the most important question: “Is there anything else I need to know?”

    Related: Coaching Over Managing: Motivate Your Team

    5. Communicate what you want and expect

    It would be nice if your team could read your mind and just do what you want without being told, but no team is that good. If you want your wishes to be carried out, people have to know what they are. Be sure people feel free to ask questions if they need more clarity.

    6. Be honest in your life

    It’s one of those values you can’t expect to see in your team if you don’t practice it yourself, and it goes beyond your leadership in the company. If you are not being honest with your family and your community, your ethics at work will not count.

    7. Become a lifelong learner

    Education must never stop, whether it’s keeping up with trends in your industry or learning a new language. You don’t have to earn multiple academic degrees; reading books, attending lectures or just showing curiosity in daily life will exercise your intellect.

    8. Always look for a better way forward

    What works today may not work tomorrow, and “that’s the way we’ve always done it” doesn’t work on any day. Look for ways to improve your products and processes and be open to new ideas — from anyone, anywhere.

    9. Embrace change, especially technology

    The pace of change in technology can be breathtaking, and resisting it is not only futile but can also be harmful. Stay open to new technology and informed about what’s coming. Your attitude here can be a big factor in how your millennial employees see you.

    Related: Master These 6 Coaching Skills to Lead Your Team Where They’ve Never Dared Go

    10. Take one for the team

    Lead with the attitude that nothing is ever too small (or big) for you to do, and make sure your team knows it. From helping to pack up your booth after a trade show to making a major presentation at an industry event, show them they can do it because you’ve done it too.

    Creating a team culture is something you must work on every day, every week and all year long. Make sure your entire team knows you came here to win, inspire them to score and reward them for every point they make.

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    Ray Titus

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  • A Step-by-Step Guide to Achieving Organizational Alignment | Entrepreneur

    A Step-by-Step Guide to Achieving Organizational Alignment | Entrepreneur

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    As a CEO, you put valuable time and effort into mastering your business strategy. It shapes your business structure and operations by providing life to your vision, purpose and values, driving the way you work.

    But no matter how solid your strategy, it’s only impactful if every team member is onboard, in sync and focused on the most important things.

    In my experience, achieving organizational alignment starts with me as the leader. The only way to do it successfully is from the top down.

    Related: ‘The Alignment Factor’: The Keys to Internal Alignment

    Why is organizational alignment important?

    Organizational alignment means that all employees have clarity about their roles and responsibilities, specifically in regard to how they contribute to the company’s success. It involves creating a sense of purpose and clarity around the individual tasks that they do each day.

    A business cannot scale without top-down alignment. The key is to create a unified front of team members working harmoniously toward the same goals.

    Achieving organizational alignment requires deliberate action and a systematic approach. Here are the key steps that CEOs can follow to build organizational alignment within their companies:

    Step 1: Build the right team

    Hiring the right people for the right roles may seem obvious, and yet so many companies get it wrong. Companies often hire people based on experience and skillset alone, but they forget about another incredibly important factor: culture fit.

    Should culture fit be the top priority when it comes to hiring? Probably not. But nonetheless, it can’t be disregarded because it has a high impact on organizational performance. Having people on your team who believe in and agree with your company values is critical to moving the organization forward. If an employee’s values are not in line with those of the company, they won’t be motivated to contribute to achieving the mission, and therefore, they are more likely to underperform.

    Step 2: Rally the team around a shared purpose

    Your purpose must resonate with all other foundational aspects of your business — vision, mission, etc. All team members should know, understand and commit to upholding the company’s purpose. It’s important to consistently remind team members of the “why” behind their daily work to maintain motivation. Attributing each goal to achieving a larger mission helps keep the larger mission in sight, even when narrowing it down to individual tasks.

    Step 3: Set and track collaborative goals

    With the broader strategy in place, break down the overarching goals by teams. Here you can enlist the help of your management team to break down the goals further into individual roles.

    In order to set and track goals properly, you must be on board with establishing a culture of transparency and accountability. Being transparent about individual responsibilities ensures that no two team members are stepping on each other’s toes, and everyone knows who is working on what.

    Furthermore, all employees should know how their teammates are progressing on targets. Making this data visible encourages team members to hold themselves and each other accountable. When employees encounter roadblocks, they should know who to approach for guidance and support.

    Consider using OKR software tools for optimal goal management.

    Step 4: Implement good communication habits

    We know that communication is often the root cause of workplace failures. It’s essential to not only strengthen the communication skills of your team members but also to establish systems and processes that will streamline effective communication.

    Teams should have daily stand-up meetings, also called huddles. Daily huddles are quick meetings structured to include updates on goals to keep everyone in the loop on the team’s performance. Managers should also have consistent one-on-one meetings with their direct reports to review targets on a more in-depth level and facilitate effective communication between managers and employees.

    In addition to tools like Slack and Zoom, you may also consider adopting an integrative workspace system with communication capabilities to streamline conversations.

    Related: Why Aligning Your Company Values is Crucial for Long-Term Success

    Step 5: Encourage teamwork

    By having employees work together to achieve goals, you yield better collaboration and faster results. Employees bring diverse perspectives, skills and experiences to the table, which can lead to innovative solutions and improved efficiency.

    In addition to being proven to boost morale, promoting teamwork in the workplace reinforces the concept of working together to achieve common goals, promoting alignment among team members.

    6. Focus on employee engagement

    Employee engagement is a key indicator of business performance and alignment. It’s important to consistently show appreciation to your employees and remind them that their contributions are meaningful.

    Consider using culture-building tools, like surveys and the Employer Net Promoter Score (eNPS), to gauge how well your culture is performing. These tools measure workplace engagement and satisfaction and can also provide insights into how employees perceive their work’s impact on the company’s mission, vision and values. By addressing any misalignments, CEOs can strengthen organizational alignment and improve performance.

    The common theme among all these steps is that they all involve the team. I would argue that in any successful organization, your people are your best asset. Refining, empowering and driving forward employees falls on the shoulders of the CEO. This is why it’s critical to get every step right and ensure you are actively working toward strengthening your team at its core.

    An empowered and aligned workforce is a productive one, and as the leader of the team, it starts with you.

    Related: How To Align Your Company Goals To Breed Success

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    Doug Walner

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  • Why Successful Collaboration Comes Down to Proper Team Balance | Entrepreneur

    Why Successful Collaboration Comes Down to Proper Team Balance | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    The wrong way to approach values is obvious: You’ve seen the movie Office Space when the boss calls everyone together to unveil a new banner on the wall asking, “Is This Good for the Company?” As far as that value exercise goes, everyone looks at the banner, but that’s about it.

    The “right” approach requires more nuance.

    Our company just welcomed five corporate cultures under its single umbrella. After nearly three decades of working alongside the company’s founders, most people could articulate our values very well. Only when our newly incorporated team members asked us to point to behaviors demonstrating how we live out those values in practice did we realize that we couldn’t point to anything concrete enough for them to “get it.” Employees want employers to represent their ethics and values to stay engaged. We knew we needed to fix this.

    Intentional values prevent misalignment around company non-negotiables and can guide employee action and collaboration in the right direction. Still, defining and aligning the various departments of a company around those core values is more complex than it sounds; the task is even more challenging when merging multiple companies.

    Related: How Collaboration Can Help Drive Growth and Propel Your Business to New Heights

    Over-communicate, then communicate again

    Part of my work in M&A is ensuring that our people’s experiences with the company are consistent. If I visited one of our offices in Australia or Japan, they would feel like part of the same world. Most of that came through working alongside the company’s founders and absorbing their approach to making decisions by osmosis. Sure, we articulated our values in onboarding materials. We offered some swag and other replicated forms of them in our recognition programs. Still, we mostly took that tacit learning from the company’s culture carriers for granted and developed little else to reference our values in action beyond that.

    This five-company merger was an “ah ha!” moment that made us reconsider how we communicated our values, and they still hold up after all this time. Without clear communication and explicit practical applications, it would be only natural that people bring their old ways of operating into a new company, even without realizing it. If we want to carry values forward as we merge companies or aim to break down silos, we need to embed them across the employee journey at every touch point in both words and action.

    Consider values in the hiring experience — how we describe the position in the job post and our interview questions for potential candidates. If one of our stated values is collaboration, we might ask them to describe when they successfully collaborated on a project and, more importantly, when it wasn’t. Seek to hire people who understand and appreciate those intrinsic values and spend time discussing them in all onboarding sessions globally. People can be talented but not always aligned, so figure out what’s non-negotiable and ask questions about what matters to them, and you’ll soon see if they “get it.”

    Related: 10 Simple Steps to Build an Exceptional and Efficient Team

    Live, not laminate

    It takes more than coffee mugs, posters and pieces of flair to align everyone around a company’s values: We need to be able to attribute behaviors to them. If a company says they’re “people-centric,” it should showcase this in an actionable way — performance evaluations that allow employees to tell their own stories rather than their performance review happening to them; benefits that provide coverage for the whole family; meetings that regularly represent that value as a theme or recognize someone who exemplifies them. At our company, we have a Kudos chat where, every week, people acknowledge when they have observed someone’s behavior that directly aligns with our values.

    Leaders must ensure people live, feel and see their company values repeatedly. In a 2022 survey of U.S. and U.K. employees, respondents were likelier to stay with an employer whose values align with theirs. Still, almost half would consider leaving a company if its leadership fails to act by them.

    When we give people examples of living our values, they have more reasons to discuss them. Over time, stories get retold and cement themselves into company lore. When a customer attempted to return two tires to the local Nordstrom retailer in Fairbanks, Alaska, the clerk called, researched tire prices and processed the refund despite Nordstrom never selling tires. Nordstrom’s legendary tire story demonstrates the brand’s dedication to living its value of customer service.

    Related: 3 Ways to Foster Trust and Communication During a Global M&A

    Evaluate and evolve

    After almost 30 years, our company has gone through many chapters, and what was right in the past needs to be constantly reexamined to ensure we are still true to our word.

    One of the companies we acquired had active and illustrative values, including “create success” and “be brave.” Their values were strong and actionable: Someone who needed to make a critical decision on a Friday afternoon with no one else around could recall the value “be brave” and go for it. So, we are taking this moment to evolve our values to match the company’s evolution. We’re reevaluating the original company values and if they still hold. The core ones, like respect and integrity, will remain, but in our 25+ years later, some values may not be quite right.

    Ultimately, most values aim toward the same ends — respect, integrity and a feeling of trust and belonging. Focus on four or five values that answer the question, “What do we believe in that will help us make better decisions?” Then, make leadership decisions that reflect them. Trust is built when people see their leadership standing by those values. Even when merging five companies into one, strong values enable a healthy culture that ensures that people are motivated, engaged and committed to work every day to deliver the results for the company.

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    Victoria Maitland

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  • How to Encourage Individuality Within a Cohesive Team | Entrepreneur

    How to Encourage Individuality Within a Cohesive Team | Entrepreneur

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    You’ve heard it a thousand times: “There’s no ‘I’ in ‘team.’” Right? Wrong! Let’s get ready to ruffle some corporate feathers because in this post, we’re turning that tired adage on its head. Buckle up, team players. It’s time to think outside the box, or rather, outside the team.

    We’re exploring the concept of “No ‘I’ in Team, But There’s a ‘ME’” and how to encourage individuality within a cohesive unit. Now, before you grab your pitchforks, let me explain …

    Related: Embrace Your Employees’ Differences to Become a Stronger Business Leader

    The symphony of individuality in a sea of conformity

    First and foremost, I’m not advising you to transform your team into a group of mavericks. Harmony is crucial. But within that harmony, there’s a symphony waiting to be composed, where each instrument has a distinctive sound. In a business scenario, each team member brings something unique — their “ME.”

    Now, let’s discuss what this “ME” looks like in a team setting, and no, it’s not about inflating egos or breeding lone wolves. It’s about leveraging your team members’ rich, diverse skills and experiences, making your team an unbeatable force and harnessing the power of individuality within a cohesive unit.

    1. Fostering the individual “ME” — the key to a dynamic team

    Imagine a team where every member brings the same skill set, mindset and same way of thinking. Sounds monotonous, doesn’t it? Such a team would lack the dynamic, innovative and creative energy that drives success.

    Encouraging individuality within a team fuels creativity, innovation and diversity of thought. By valuing and fostering the “ME” in your team, you create a dynamic, adaptable unit ready to conquer any challenge.

    2. Amplifying the power of “ME:” From theory to practice

    Alright, enough pontificating. Let’s roll up our sleeves and delve into the nitty-gritty. How do you encourage this “ME” within a team?

    Create an environment of trust: For starters, you must create a safe space where team members feel very comfortable expressing their ideas and opinions. This means eliminating any fear of retaliation or ridicule for divergent thinking. Remember, trust is the bedrock of any successful team.

    Encourage diversity of thought: Nobody yearns to be just another component lost in the labyrinth of an enterprise. Inspire your team members to break the mold, question the norms and celebrate their distinct viewpoints. This can catalyze creativity, ignite innovation and unveil pathways to solutions that may have remained undiscovered within the confines of conventional thinking.

    Invest in personal development: Understand your team members’ aspirations and strengths. Invest time and resources into their personal growth. When individuals feel they’re growing and valued for their unique contributions, they’re more likely to stay motivated and engaged.

    Recognize and reward individual contributions: Recognition goes a long way in fostering individuality. Make sure to celebrate individual successes, not just team achievements. This will reinforce the idea that each “ME” matters and contributes to the team’s overall success.

    Embrace conflict – the hidden power of “ME”

    Absolutely! Brace yourselves for a groundbreaking revelation: conflict, often perceived as the notorious beast in teamwork, can be a valuable catalyst if navigated adeptly. When we stimulate team members to put their unique thoughts on the table, a divergence of opinions inevitably ensues — and with it, yes, the feared conflict.

    But, dear readers, let’s cast off those old spectacles and see conflict in a new light. It is not a team’s nemesis but rather a compelling indicator that your team is brimming with invested, passionate professionals and not just an army of passive “yes” folks.

    However, this doesn’t mean promoting destructive arguments. The key lies in promoting constructive conflict — the kind that sparks new ideas, refines existing ones and ultimately leads to stronger decisions. So, encourage your team members to challenge one another respectfully and productively.

    Related: 6 Steps to Building a Great Team

    Facilitate effective communication — the lifeline of “ME”

    The importance of clear, open communication within a team is a point that simply can’t be hammered home enough. To cultivate individuality, you must establish a sturdy communication framework that encourages team members to voice their concepts, feelings and worries without hesitation.

    This involves laying out unambiguous expectations, offering helpful criticism and fostering an environment that welcomes open-ended conversations. Ensure that each team member feels heard and that their ideas are given due consideration. This will help build a strong sense of belonging and foster a culture of innovation and creativity.

    Cultivating emotional intelligence — the bridge between “ME” and “WE”

    Understanding and managing emotions are as important as technical skills in a team. This is where emotional intelligence comes into play. It key transforms a group of “MEs” into a cohesive “WE.”

    Teach your team members to recognize, understand and manage their own and others’ emotions. This not only helps in promoting individuality but also enhances empathy and understanding within the team. When team members understand each other’s motivations and emotions, it paves the way for better collaboration, reduces friction and fosters a more harmonious working environment.

    The power of delegation — trusting in “ME”

    Delegation is not just about offloading tasks. It’s an opportunity to empower your team members to show them you trust their capabilities. Delegating tasks based on individual strengths promotes a sense of ownership and motivates team members to give their best.

    You’re sending a message by delegating tasks effectively: “I trust you. I believe in your skills and abilities.” This fosters individuality as team members feel valued and motivated to perform their best.

    Related: How to Create a Culture of Diverse Thinking

    The “ME” in the “WE”

    When you boil it down, the challenge lies in harmonizing the “ME” and “WE.” This isn’t a quest to fuel narcissism or undermine the power of collaboration — rather, it’s an acceptance that a team’s collective strength is forged from each member’s unique contribution. We construct a more robust, vibrant “WE” by allowing the distinct “ME” to emerge.

    So, the next time you find yourself parroting the age-old saying, “There’s no ‘I’ in team,” hit the brakes and contemplate. Remember, a team isn’t merely a congregation of individuals chasing a shared objective. It’s akin to a colorful mosaic composed of individual tiles, each possessing its distinct shape and hue. Nurture the brilliance of each tile, and you’ll compose an extraordinary spectacle that far surpasses the simple addition of its components.

    As we wind up this conversation, I want to emphasize that fostering individuality within a team isn’t just about empowering individuals. It’s about creating a cohesive, dynamic unit that leverages the strengths of each member to achieve collective success.

    Remember, there might not be an “I” in ‘team, but there certainly is a “ME.” And when every “ME” brings their unique strengths to the table, we create an unbeatable “WE.”

    Now, go out there and create your symphony! Let the unique notes of each “ME” compose a magnificent symphony of success for your “WE.”

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    Chris Kille

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  • How Silence Can Be Used as a Tactic for Motivating Teams and Negotiating Deals | Entrepreneur

    How Silence Can Be Used as a Tactic for Motivating Teams and Negotiating Deals | Entrepreneur

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    The world is getting louder. There is enough noise to make silence uncomfortable, and it affects our interactions. In conversation, loudness is perceived as powerful. In meetings, opinions are broadcast at high volumes. But there is a strong case for staying quiet, especially at work, and especially for business leaders looking to motivate teams or negotiate difficult deals.

    Entrepreneurs often assume their silence will be taken for indecisiveness. To understand the benefits of being quiet, it’s helpful to unpack the minds of quiet people, including misperceptions.

    Related: Making The Case For ‘Silent Leadership’

    Quiet people are not always introverts

    Introverts are having a moment, with advocates like Susan Cain calling introversion a superpower, making the case that observers can better assess problems and digest information. Introversion and extroversion are personality types that remain fairly consistent throughout our lives. Though introverts focus more on silent contemplation, anyone can be quiet. Most of us manage to stay silent when circumstances call for observation more than outward reactions — in presentations or movie theatres, for instance.

    Unlike introversion, quietness is context-dependent, which means it can be used as a tactic.

    Silence is not the absence of thought

    During meetings that call for brainstorming, it’s easy to assume that quiet people are just taking up space. The myth that links silence to ineptness is shifting as awareness grows around power dynamics, diversity and inclusion, and psychological safety. When barriers prevent people from speaking, they must be addressed. Additionally, quiet people might need more time. Observers might be internal processors.

    We absorb information in accordance with our communication and learning styles. External processors speak through ideas as they come to mind. Thinking out loud helps them take in details and make decisions. Internal processors need to sit with all the data before saying anything.

    Processing styles can also be context-dependent, so consider which style works best for you in any given scenario. You might take more time to digest complicated problems brought to you by direct reports, for instance, but prefer to be vocal and collaborative during strategy sessions with peers.

    Related: 25 Ways to Lead, Inspire and Motivate Your Team to Greatness

    You can become the strong, silent type

    The quiet tactic is most helpful when your thoughts are emotionally nuanced. If you disagree with a colleague’s strategic direction, taking more time to percolate before briefing your team is a good idea. Compose yourself so you can appear outwardly positive when you discuss the changes.

    Stay quiet at times when negotiations will only happen once, like key hiring decisions. Verbal offers are tempting if you get along with the interviewee; it’s often wise to wait until they’ve left to review qualifications from all the top candidates. Being quiet is also helpful when something upsets you, like a pitch that didn’t land as you expected or rejected requests for budget increases. Remember the old idiom, “It’s better to remain silent and be thought a fool than to speak and remove all doubt.” Silence allows you to regroup before agreeing to anything prematurely.

    Finally, stay quiet with your team. As a psychologist, I can vouch for this tactic, used often in classic psychoanalytic therapy. Most people fill uncomfortable silence, and whatever follows a pause is often vital. When leaders wait to speak or react, direct reports tend to blurt out what they are really thinking, add context to an earlier point or clarify something they have been replaying in their minds.

    Uncomfortable silence is also part of the sales process. When you leave space after pitching, you get the customer’s perspective, reaction, and oftentimes, more details about their needs. This becomes data leveraged to close the sale.

    Stay quiet as a tactic in your own work habits. Which scenarios call for listening more than talking?

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    Sherry Walling, PhD

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  • Underdog Startups Threaten Hiring Dominance of Big Tech After Adopting This Irresistible Work Policy | Entrepreneur

    Underdog Startups Threaten Hiring Dominance of Big Tech After Adopting This Irresistible Work Policy | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Tech companies under 500 employees — and thus the most innovative and forward-looking — are leading the charge when it comes to flexible work. According to the recent Flex Index report, a whopping 88% of small tech companies offer employees full flexibility in where they work. At the same time, 65% of giant tech companies with over 25,000 employees have transitioned to a “structured hybrid” model with specific in-office work requirements. There is a growing divide between big tech and small tech when it comes to flexible work options, and it doesn’t bode well for the future of large tech firms.

    Related: How Flexible Work Will Give Your Business the Biggest Advantage

    A flexibility divide

    While behemoths like Apple, Google, and Meta are walking back remote work in favor of two to three days per week in the office, smaller tech startups are embracing virtual-first policies that give employees full control over where they work. This poses a threat to the dominance of big tech companies, which have traditionally had the upper hand in attracting top talent due to their vast resources and brand power.

    For many ambitious tech workers seeking autonomy and work-life balance, small startups with flexible policies may prove irresistible. The future is unclear, but for now, the flexibility divide between big tech and small tech is poised to reshape how Silicon Valley attracts and retains top talent. This trend will likely only accelerate as remote-first generations join the workforce, demanding flexibility as a top priority in their job search.

    While legacy tech giants rose to prominence with an office-centric mentality, the new wave of innovation may depend on startups fully embracing virtual work. Remote employees tend to have higher job satisfaction and lower burnout rates, allowing startups to tap into a more diverse global talent pool. Yet scaling flexibility is easier said than done, and big tech’s structured return to office risks diminishing some of the benefits of remote work for innovation and inclusion.

    Big tech’s shift to structured hybrid models with two to three assigned in-office days reflects a philosophy that in-person interaction fosters collaboration, apprenticeships and team cohesion. However, this stance fails to recognize the value of virtual communication and its role in boosting autonomy, diversity and work-life balance for many employees. By limiting employee choice in work location, big tech also risks losing top talent to startups with more flexible policies.

    While facetime may benefit some teams and tasks, compelling employees to commute and collaborate in person risks reduced productivity and job satisfaction for many knowledge workers. As tools like video conferencing, virtual whiteboards, and team messaging grow more advanced, the need for physical offices to foster collaboration and innovation is diminishing. The office may have a role to play, but not at the cost of flexibility and choice.

    Rather than require blanket return-to-office policies, forward-thinking companies should evaluate collaboration needs on a team-by-team basis and implement flex programs with employee input. They must recognize that a one-size-fits-all solution will not work, and that flexibility and cohesion can absolutely co-exist with the right investments in virtual collaboration infrastructure and management training.

    The future of work depends on companies scaling flexibility and investing in the technology and culture to support virtual teams. While the flexibility divide currently favors small tech, any company able to overcome the challenges of managing remote work at scale may gain a competitive advantage.

    For now, small tech startups embracing virtual-first flexibility have an opportunity to attract top talent and pioneer new models of innovation suited to a remote world. But big tech would be wrong to dismiss flexibility as a “startup phase” alone. With a supportive culture and the right collaboration solutions in place, companies of any size can scale flexibility and tap into benefits like reduced costs, access to global talent, and higher employee productivity and wellbeing.

    The possibility is there for forward-thinking companies in any industry to make flexibility a competitive advantage — if they are willing to invest in the management and technology to do so. While the future remains uncertain, one outcome is clear: Choice and autonomy matter deeply to knowledge workers, and companies able to provide flexibility at scale will be best positioned to succeed in the post-pandemic world.

    The future of flexible tech

    The critical question is whether small tech startups can scale flexibility. Currently, 67% of tech companies with under 100 employees are fully remote, compared to 26% of tech companies with 250 to 500, and just 8% of tech companies with over 500 employees.

    While flexibility may be easier to implement at a small startup, will these companies harden their stance on work locations as they mature? I’ve helped tech companies ranging from late-stage startups with 50 to 100 employees to behemoths with over 30,000 staff figure out their flexible work models, and I have to say that the larger they get, the more challenges they face with making remote work truly effective. That’s because the challenges of managing remote teams and collaborating across distances may increase with company size. Larger companies typically have more complex organizational structures, multiple offices and a wider range of roles with diverse collaboration needs. They may also face greater scrutiny and bureaucracy, making quick shifts to virtual work more difficult.

    However, for companies able to surmount these challenges, the rewards of flexibility could be significant. With strong communication tools, management training and an outcomes-based mindset, flexibility may continue to enhance innovation and attract top talent even after startups scale. The companies able to achieve this stand to gain substantial cost savings, access to global talent and higher productivity and employee wellbeing.

    Ambitious yet employee-centric tech startups would be wise to implement flexible programs thoughtfully and brace for challenges, but not assume that scaling means limiting choice. By proactively addressing common obstacles around collaboration and oversight, tech leaders can create flexible programs ready to scale. With investments in infrastructure, policy, and culture, the result could be a win-win for both startup and employee.

    The companies that thrive will be those recognizing flexibility not as a temporary phenomenon but rather as a permanent shift in how and where knowledge work happens. They will implement remote collaboration and management solutions with scale in mind, provide guidelines and training for productive virtual work, and evaluate employee performance based on outcomes and impact rather than hours logged or roles. They will treat flexibility as vital for innovation, not as an employee perk alone.

    The future of work is still being written. But if small tech companies can figure out how to scale flexibility, they may gain a key competitive advantage over big tech. The opportunity is there for forward-thinking startups to pioneer new models of remote collaboration as they grow – without compromising on autonomy, work-life balance or productivity. For now, the flexibility divide favors small tech – but the future could belong to those companies that find ways to push the boundaries of virtual work regardless of their size.

    While legacy tech companies struggle with providing flexibility at scale, a new generation of startups has a chance to make remote work a competitive advantage if they invest in solutions and culture to overcome common challenges, like:

    • Communication silos: With poor communication infrastructure and policies in place, remote teams can become disconnected and isolated. Startups must implement collaboration tools, encourage informal interactions and provide guidance on best practices for productive virtual collaboration.
    • Management challenges: Managing remote employees requires a high degree of trust, as well as training for managers unused to overseeing virtual teams. Startups must evaluate management practices, provide resources for leading remote teams and hire managers able to motivate and engage employees from a distance.
    • Lack of cohesion: Some express concern that remote work reduces opportunities for relationship-building and mentoring. Startups can address this by organizing virtual social events, setting up mentorship programs, and leveraging technology that enables more personal connections between coworkers.
    • Security and compliance risks: With remote work, ensuring data protection, privacy and policy compliance may require additional effort. Startups need to apply best practices for remote cybersecurity, provide employee education around safe virtual work environments, and implement monitoring systems enabling visibility into how sensitive resources and data are accessed.

    Related:

    Conclusion

    The future of innovation depends on pioneers — and in a post-pandemic world, the pioneers of virtual work may be tech startups that scale flexibility. With the right investments and culture in place, small tech companies have an opportunity to make flexible work a competitive advantage and tap benefits beyond cost savings alone.

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    Gleb Tsipursky

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  • Is the Future of Work a Utopia or a Dystopia? | Entrepreneur

    Is the Future of Work a Utopia or a Dystopia? | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Distributed team management is increasingly relying on data-driven decision-making, automation and much more granular performance tracking. What will be the eventual result of this trend in the future of work?

    Will employees be treated as replaceable numbers as their every waking moment is monitored? Or will the ability to track and quantify more soft skills allow for a more fair and objective way to recognize and develop global talent?

    Let’s take a look at the recent trends in managing distributed teams and predict how these trends could lead in both good and bad directions.

    Related: What Is the Real Future of Work?

    The elephant in the room

    The technological, cultural and workplace changes driving the future of work promise a better world. Automation and digital manufacturing technologies offer the promise of shorter working hours and more time for leisure — but those promises haven’t been directly delivered.

    Still, a titanic, nerve-wracking question mark provokes utopian and dystopian future visions.

    Utopians see a future where technology enables and facilitates a global workforce that is able to interact seamlessly — where opportunity is no longer bound by borders, and anyone has access to highly skilled work. Without this future, innovation ability at a global level will stall and put humanity at risk of extinction. If, or when, our planet is ever faced with an existential crisis, being able to leverage the entire human race efficiently to solve it is our only hope.

    Dystopians see automation and global talent access as a way for money-hungry leaders to further cut costs while maximizing profits at the expense of their workers. The profit maximization theory introduced by Milton Friedman in the ’70s saw the death of the stable middle class and has caused the income gap to rise exponentially ever since. Unless mediated and executed responsibly, AI and distributed workforce could cause further separation as fortunes are concentrated at the top of the pyramid. The rise of contract workers will create a race to the bottom as employees are forced to underbid each other for the limited “human work” available.

    The elephant in the room then is predicting which reality will unfold.

    Trends in managing distributed teams

    Most of us have used products and services from companies like Stack Overflow, Zapier, Stripe, Automattic, InVision, Gigster and GitHub that successfully operate distributed teams. These enterprises have succeeded at remote management minus physical face-to-face communication. Among the trending approaches used in managing co-located workers that can yield results when applied to distributed teams include:

    • Data-driven decision-making: This involves using facts, insights and metrics to make strategic business decisions that align with a company’s goals, strategies and initiatives. Instead of making assumptions, the technique leverages accurate, verified data to understand a business’s needs. The process comprises collecting and analyzing data through research and drawing insights that benefit the company.

    • Automation: Companies are future-proofing by building cross-platform automation infrastructure that facilitates asynchronous work and reduces human capital expenses and latency while enhancing productivity and team experiences. This helps to address the most significant challenges facing remote teams, like loneliness, unplugging after work and communication/collaboration across teams.

    • Performance tracking: Companies are accurately monitoring productivity and performance levels among remote teams by implementing data-driven performance evaluations to assess each staffer’s progress within their role. The assessments that are performed using various tools like Asana, Jira, 15five and Impraise, etc., also allow the employer to align the company’s objectives with daily tasks and actions.

    • Collaboration tools: During the pandemic, we saw massive spikes in use and stock prices of remote tooling such as Zoom, Atlassian and others. While there are a few tools (Microsoft Teams, GSuite) that own a large portion of market share, we are seeing insurgents move into the space that “unbundle” these platforms. These new tools offer hyper-focused capabilities that often outperform the incumbents. Using remote work-first tools is imperative to success. Trying to shoehorn tools made for IRL work for distributed teams will fail.

    Related: Will Artificial Intelligence Lead Us to a Utopian Future? Elon Musk & Jack Ma Discuss Its Prospects

    The future of work’s potential dystopian outcome

    What can we expect in the event of a dystopian outcome? Most jobs we reckon as “safe” will become candidates for AI takeover, with displacements only comparable to the industrial revolution. “Data-driven decision-making” will cause the increasingly rare human employee to be seen as just another cog in the machine — easily expended and replaced. “Low-skill” work that cannot be automated will be outsourced to low-cost regions, effectively building a Mariana Trench in the U.S. class gap.

    Amazon has been criticized for ceding tasks like human-resource operations to bots that use software to manage and oversee contract workers. A contract driver recently lamented after being terminated by an algorithm that tracked him and decided “he wasn’t doing his job properly.”

    The gig economy, where workers don’t receive statutory benefits, will become the order of the day and probably plant the seeds of radicalism as workers become a permanent underclass with no prospect of advancement. Companies will turn to cost-cutting arrangements that favor them regarding salaries and only pay as and when they need work done.

    The book Machine, Platform, Crowd: Harnessing Our Digital Future draws the most vivid picture:

    “There’s an old joke that the factory of the future will have two employees: a human and a dog. The human’s job will be to feed the dog, and the dog’s job will be to keep the human from touching any of the machines. Is that actually what the company of tomorrow will look like?”

    The future of work’s potential utopian outcome

    On the other hand, there’s great potential for a utopian outcome as AI and data seamlessly integrate into all aspects of life to deliver greater efficiency. The wave of automation will increase efficiency as machines perform repetitive tasks cheaper and better than humans. The emerging AI-powered distributed teams will decimate the traditional 9-to-5 jobs, and companies will repackage the existing work into part-time and contract jobs or outsource on a need basis.

    We see the future workforce taking a “portfolio” approach in which they’re able to pick and choose what work they want to do and when they want to do it. This ability to opt-in will create a workforce that feels more fulfilled and stable than what we have today.

    By leveraging the wealth of democratization of business intelligence software and available digital insights, managers will make data-driven decisions based on accurate trends and tangible visualizations. This will remove many of the biases and prejudices that cause many good employees to go undervalued. We have seen from internal studies that distributed workers are supportive of algorithmic performance tracking if they know how they are being measured. However, when not told how they are being measured, we saw immediate backlash.

    The result will be a proper work-life balance that will eliminate stress and burnout while boosting clarity of mind and creativity.

    Related: 3 Elements at the Forefront of Global Team Success

    What is the future of work?

    What’s important to understand is that when we think about a “utopian” or “dystopian” future, we’re looking 30 to 50 years down the road. You have to imagine how differently future generations will perceive “work.” Millennials have a drastically different work philosophy than Baby Boomers, which only represents an 18-year difference. It is our job to see this future and lay the groundwork to enable it.

    The trends in managing distributed teams we mentioned aren’t based on future predictions, though. They are happening right now. How will your company use them to build and manage successful teams that help lead us toward the utopian side of things?

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    Cory Hymel

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  • Tips and Tricks for Captivating an Audience | Entrepreneur

    Tips and Tricks for Captivating an Audience | Entrepreneur

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    You will find, in leadership and in life, that people feel more connected to you and your vision when you ask them to “kick the tires.”

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    Entrepreneur Staff

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  • 5 Ways to Achieve Better Recruitment | Entrepreneur

    5 Ways to Achieve Better Recruitment | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    While candidates must work hard to impress their potential employers, employers must also present candidates with the benefits of working for the company. Having the right employees on board can contribute to your overall success as a business. They can also minimize the need to hire several times, which can be expensive. Therefore, companies must make a good impression by implementing a highly efficient recruitment process. Here are some ways to achieve better recruitment.

    Related: 6 Strategies for Making a Good First Impression During Business Meetings

    1. Fast-track your hiring process

    One way to improve recruitment is to fast-track the hiring process. You must ramp up your recruitment process to attract qualified and skilled staff. One way to do this is by leveraging modern tech tools like online skill tests and recorded video interviews to filter unqualified candidates, hasten short-list creations, and expedite hiring decisions.

    Another way is by defining job requirements. Loosely defining job requirements can bring the recruitment process to a crawl. Fast-track recruitment aims to quickly identify qualified candidates systematically and accurately within a short period. Organizations must first determine the core competencies required for the position to gauge an applicant’s qualifications.

    Related: How Can You Make the Recruiting Process Faster?

    Before posting a job ad for any position, organizations should conduct a thorough job analysis. They do this by interviewing existing employees holding the job position, reviewing job descriptions, and consulting with subject matter experts. A clear, detailed, and focused outline of the skills and abilities required for the job can shorten the hiring process. In addition, organizations should also consider creating realistic job previews. These include simulations in skill tests replicating on-the-job tasks, and helping hiring teams reduce unqualified applicants.

    2. Implement safer recruitment

    Safeguarding during recruitment is one of the best ways to protect your organization. This is especially true for those working with children and vulnerable individuals. If organizations can detect predatory individuals and prevent them from working with vulnerable individuals, they can stop several cases of mistreatment and abuse. Safer recruitment can help stop this abuse by ensuring you will not hire dangerous individuals.

    Related: 4 Ways to Strengthen Recruitment, Retention and Engagement in the Wake of the Great Resignation

    Unlike a typical recruitment process, safer recruiting involves additional steps and amendments to the usual steps. The primary steps include creating job descriptions with references to the responsibilities involved in keeping children and vulnerable individuals safe, having references from previous employers, and interviews involving specific questions about the candidate’s suitability to work with children and vulnerable individuals.

    3. Use social media

    Tapping into your social media networks is one of the best ways to improve recruitment. You can rely on social media to stir up interest and attract the best candidates. More and more candidates are now turning to social media for job research. So, you must be able to take advantage of these to increase your chances of finding the best employees.

    Related: 4 Free Ways to Grow Your Social Networks

    Some companies that use social media for recruitment say they have brought in higher-quality candidates, all thanks to social media’s diverse range of filters and hashtags. For instance, Facebook allows you to set advanced search filters to align with the persona of your ideal candidate. You can set the criteria according to location, industry, specific keywords, etc.

    4. Get help from specialist recruiters

    Many businesses are now recognizing the importance of partnering with specialist HR recruiters, as these experts know how to conduct recruitment properly. These specialist HR recruitment agencies can help locate the ideal candidates for your business. Having the right skilled professionals on your team is essential for success.

    Hiring the wrong candidate can cost companies a lot of money, not to mention wasted time and effort. To guarantee the best hire, you must clearly understand your industry, something that specialist recruiters have. They can advise you on industry trends, provide job insights, and benchmark salary offerings. These recruitment agencies will take the time to understand the role, company culture, and business objectives, allowing them to create bespoke hiring strategies.

    Specialist recruiters might charge you a fee but consider that a good investment. When you pay for a recruitment specialist, you will have access to excellent talent pools, job board advertising, and social platforms, allowing you to target and attract ideal candidates.

    5. Look to recruit internally

    When filling up some positions, most companies immediately turn to traditional recruitment, where you look for people outside the company who can fill in these positions. Why don’t you look within the company and see if some of your existing employees would be willing to take the roles? The process is called internal recruiting, which involves hiring someone from within the organization.

    One of the benefits of internal hiring is providing growth opportunities to employees. If you allow employees to grow, they will be happy to stick for a long time, reducing turnover rates.

    If you are confident about your team’s abilities, you already have a great pool of talents from whom you can hire to fill in new roles, and that means you won’t have to invest time, effort, and money in recruiting new ones. You won’t have to undergo background checks, conduct interviews, and other time-consuming steps involved with recruitment.

    Internal recruitment also allows you to save money. As you know, there are monetary costs involved in recruiting new employees. These can include paying for ads, fees for recruitment specialists, conducting interviews, and more. But if you already have people in the organization who can carry out the role, why don’t you onboard and train them?

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    Under30CEO

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  • What CEOs Can Learn from Sports Coaches | Entrepreneur

    What CEOs Can Learn from Sports Coaches | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Regardless of the size or industry of your business, the responsibility of creating success falls on the shoulders of the CEO. Although most CEOs have teams that work as a united front to achieve their company goals, everyone looks to the person in charge to lead the way.

    While there are many strategies you can use to drive success for your team as a CEO, one of the most effective approaches might be to learn from sports coaches. Yes, you heard that right.

    Sports coaches know a thing or two about team building, goal setting and strategic execution that can be applied in the corporate world.

    So, take a page from the age-old book of sports and start implementing some of the following rules and lessons into your business strategy.

    Related: 5 Lessons Entrepreneurs Can Learn from Pro Sports Teams

    1. Never start a game without a game plan

    Whether you’re talking business or sports, effective execution must start with a clearly defined strategy. Key business decisions, both long and short-term, are based on a strategic plan that guides your organization forward. But regardless of how strong your strategic plan is, it can only serve its purpose if all involved parties know and understand the plan.

    As a leader, your responsibility is to properly communicate the strategic plan from the top down to ensure all team members are on the same page. Everyone must understand what the end goal is and which steps they need to take to get closer to achieving it.

    2. A good game plan is flexible

    Like any nail-biting sports game, the market can change quickly and unexpectedly, as we’ve seen time and time again over the past few years. The businesses that survived the global pandemic of 2020 did not do so because of luck.

    Rather, they were able to quickly adapt to the changing circumstances and pivot during a time of crisis, the same way that sports teams must be able to assess the changing circumstances of the game and adjust their strategy as necessary.

    While it’s critical for all team members to know the primary plan, it’s equally important to be prepared to change it up. Plan B and C are just as important as Plan A.

    3. A team is greater as a whole than as individual players

    In every team, each member has a role that contributes to reaching the overall goal, but it’s the team’s ability to work together that drives real impact and creates value. A great team captain will give credit to the other team members when it comes to their success, as a cohesive team is better than a single great player on their own.

    Good business leaders know how to play to the individual strengths of team members and work out the best ways to help them utilize their strong suits to complement each other and perform as an aligned whole.

    4. Winners and losers are determined by score

    In sports, the score is the ultimate measure of success or failure. Similarly, in business, subjective opinions just aren’t enough to accurately gauge performance.

    Smart business decisions are driven by data, not emotions; therefore, it’s essential to collect and utilize data as much as you possibly can. Tracking progress on business goals with OKRs and KPIs (Objectives and Key Results and Key Performance Indicators) helps you know whether your team is on track or not. Regularly measuring progress toward your goals will help you make informed decisions and optimize your strategic execution.

    5. Check the scoreboard frequently

    Because the score determines the ultimate result of a game, the scoreboard is largely broadcasted and continuously relayed to players, coaches and fans so that everyone knows who is winning and by how much.

    In business, it’s equally important to provide visibility of progress to all team members so they can see how they are performing, which targets are on track and which may be falling behind. Lagging indicators help provide insight into why a team member might be behind on a goal, and catching these flags early will give them time to work with their manager to reassess the goal and tasks at hand, and course-correct as needed.

    Several businesses use software tools to create this kind of visibility. Align, for example, provides KPI dashboards that display all your data in one view, including historical data for each target visible to any and all team members.

    Related: 25 Ways to Lead, Inspire and Motivate Your Team to Greatness

    6. All team members must know their role (and each other’s)

    In sports, each player has a specific role and responsibility — the offense looks to score, the defense defends the goal and so on. Furthermore, all players understand how their specific role contributes to reaching the overall team goal.

    Clearly defining roles and responsibilities in a business helps ensure that all team members do their part and are aware of what each other is working on. Every task or priority should be covered by a designated team member, even though other team members might jump in to help. This clear assignment of roles helps eliminate the need to micromanage and lessens the likelihood of miscommunication about who is responsible for what.

    7. Trust your team, and teach them to trust each other

    Whether you are talking about sports, business or life in general, trust is the foundation of strong relationships. In sports, coaches must be able to trust that their teams understand the game plan and will do their best to execute it properly, while players must be able to trust one another as well.

    As a CEO, you must be confident that your managers are well-equipped to lead their teams, and that their teams are able to function as unified fronts. This involves providing your team members with the tools and resources they need to be effective and trusting that they are capable of functioning properly without micromanagement. Trust enables CEOs to foster a culture of collaboration, creativity and open communication, and it also helps build morale that drives strong performance.

    8. Motivation matters

    Imagine a sports game with no fans. No cheerleaders, no cheering, no noise. Seems awkward, doesn’t it?

    Cheering fans show support and appreciation to players, encouraging them and making them feel valued. People are motivated by this kind of peer encouragement and are more likely to perform well when they have a supportive and acknowledging fan base.

    The same goes for business — team members need moral support and recognition for the work they do. As a company leader, recognizing and rewarding your team members for their achievements is a great way to show appreciation and encourage strong performance. Celebrating wins as part of company culture motivates team members to reach higher goals and drives morale.

    9. Communicate constantly

    As mentioned in the first point, a strategic plan has no value unless it is properly communicated to all team members. But communication does not stop after the initial plan is relayed.

    Coaches often coach from the sidelines, giving their players feedback and advice as the game goes on. Players must also be in constant communication with one another on the field. It’s their responsibility to call out for help when they need it and offer help when they are open.

    Most errors in business are caused by miscommunication or a lack of communication altogether. An easy way to improve communication and make a habit out of doing it constantly is to hold frequent, well-structured check-in meetings. Whether it’s a team meeting or a 1:1, having a time on the calendar creates a recurring opportunity to provide feedback and engage in an open dialogue to help ensure team members are in sync and on track.

    Encourage your team members to ask for help when they need it and to help one another when they have the time and capacity to do so.

    Related: 15 Quotes on Success From America’s Top CEOs

    10. Always be improving

    Win or lose, sports coaches close every game with a debrief and a pep talk. They discuss what worked, what didn’t work and what needs improvement for next time.

    Similarly, in business, regular debriefs and retrospectives can help you identify areas for improvement and set new goals for the team. This involves reviewing progress on goals at least once per quarter, addressing lagging performers and adjusting your strategic plan as needed to ensure you hit your targets.

    Continuously striving for improvement and growth is essential for long-term success.

    No team can win without a good coach. As a CEO, you are responsible for setting up your team for success by capitalizing on their strengths, improving their weaknesses and creating alignment and motivation around a common goal.

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    Doug Walner

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  • How to Effectively Manage Your Remote Software Team | Entrepreneur

    How to Effectively Manage Your Remote Software Team | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    So, now you’re a manager.

    Chances are high that as a newly promoted manager of software engineers, you were recently in the trenches with your fellow coders. Management requires quite a different skill set than coding, but fear not, because you will still rely on things you learned as a developer. It can be tempting to fall back on coding and to want to fix problems yourself, but your job is no longer to fix the code. Your job is to create a self-sufficient team of coders who can problem-solve for themselves. One of the tools you will use is delegation.

    To delegate effectively, you should communicate expectations about responsibilities and give your team the support they need to succeed. Part of your job is to assess where your team needs to grow, who could benefit from being a mentor, where the team can expand technically and who has the bandwidth to take on new tasks. Check-in and give feedback without taking over so your team can grow their skills. Give a clear picture of how success looks, and celebrate when your team hits its goals.

    Related: How to Delegate Better and Become a Great Leader

    Leverage the skills you built as a developer

    New managers can succumb to the siren song of trying to do everything themselves. Unfortunately, this sets up your team to rely on you whenever there is a problem and doesn’t give them the experience they need to function autonomously. Taking the extra time to teach a solution instead of coding it yourself pays off in the long run by saving you from having to write that same code again. An added benefit is that you now have another developer to mentor others and spread knowledge across your team. Your job is to ensure the success of your team, not become a bottleneck that developers have to pass through to make a decision.

    Should you continue to code? In his book Managing Humans, Michael Lopp advises managers to stay in touch with their roots as developers. You should be familiar with the language and tools that your team is using and understand the detailed architecture of a project. The point is to stay connected as you delegate the day-to-day work of your team. Your years as a developer have taught you how projects succeed and how they fail. As a manager, you can leverage this valuable experience to guide your team. Listen to your gut, and look at the bigger picture. When you encounter a situation that you’ve seen before as a developer, ask the right questions to dig deep into how milestones can be met realistically.

    Build trust through preventive maintenance

    Preventive maintenance is key to fostering the trust needed for successful delegation. The time you spend upfront coaching your team is an investment. Foster a sense of safety, and reinforce the idea that mistakes are learning opportunities. Developers should be thanked, not punished, for being honest about not meeting a deadline or when a solution isn’t working.

    A great way to develop trust is to hold one-on-one meetings with every team member. Tips for one-on-one meetings:

    • Schedule at least 30 minutes

    • Don’t show up late or reschedule

    • Listen for more than a status report

    • Develop rapport

    • Ask about career goals

    • Coach team members on how to coach others

    Related: Why Entrepreneurs Struggle Delegating to Remote Teams

    All of this sounds great. But how do you do it remotely?

    Remote work is the new normal for many software engineers. Patrick Thibodeau recently reported that “nearly 40% of software engineers will only work remotely.” Developers report higher productivity and less stress when they work from home. Employers have the advantage of accessing a global talent pool and can cut down on the costs of renting and furnishing an office. Managing a software team is challenging enough. How do you build a team that spans across time zones and physical spaces?

    Rely on a common process

    Stand-up meetings, planning, backlog refinement and code reviews can be a challenge to run remotely. Find a range of hours across time zones when people will be available to work together to schedule meetings and record meetings for those unable to attend. A robust asynchronous onboarding process can help new team members understand the standard policies and expectations of a remote team.

    Delays in communication can be costly across time zones. For communication that happens asynchronously, take care to explain concepts clearly when you might not be immediately available to answer questions. Make sure that any resources your recipient will need have been attached or shared with appropriate permissions. Outline what constitutes an urgent message and when you expect a reply. Successful delegation relies on your team having the proper support to do their job.

    Use tools to connect

    The choices for remote communication have exploded over the past few years. Zoom, Google Meet and Microsoft Teams can be used for video conferencing and messaging. Slack is popular for its specific channels and direct messaging capabilities. Tools for version control and IDEs are crucial for software development. Common places for online calendars and document storage like Google give companies a place to organize shared knowledge. Using story cards or tasks in a project management software like Jira, Trello or Basecamp will give your team a place to see which tasks they’ve been delegated. Developers can ask questions, create checklists to document their process and understand the acceptance criteria for a task. Management software also helps the team to plan resources and meet deadlines.

    Related: The Step-By-Step Guide to Managing Remote Employees Effectively

    Create a community

    Remote workers can still be connected to one another. Ways to build community remotely could include:

    • Icebreakers or social time for the first few minutes of meetings

    • Virtual coffee meets or book clubs

    • Lunch and learn presentations

    • Dedicated channels on a messaging app for social topics, photos or fun facts about the team

    • Online game events

    • Completing a certification or taking a class together

    When managing people from different cultures, ensure that policies are inclusive. Take the time to learn about differences in communication styles that might affect how to elicit feedback or criticism. Making sure that every voice on your team can be heard builds trust and engagement and ensures that delegated tasks are understood by all members of the team.

    Delegation is challenging for software managers but especially for those managing a remote team. Every team benefits from building trust and clear expectations around delegated work. If you are managing a remote team, you can rely on processes and tools to collaborate and communicate effectively. Even if your team is spread across time zones or continents, you can lead successful software projects through thoughtful management and delegation.

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    Amandeep Singh

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  • This Toxic Leadership Trait Harms Your Credibility | Entrepreneur

    This Toxic Leadership Trait Harms Your Credibility | Entrepreneur

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    Talk is cheap. It’s far easier to say we’ll do something than it is to actually do it.

    Executive coach and speaker Amy M. Chambers is an expert in this topic. “In my experience, the fastest way to build trust is to make and keep commitments,” she says. “When people say what they’ll do and then do what they say, we instantly feel more bonded and connected to them. Because this isn’t always common in leadership and life, consistently keeping your word can dramatically differentiate you from the rest. But what about when the reverse happens? Some argue that making a commitment and not keeping it damages trust more than never having made it at all.”

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    Entrepreneur Staff

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  • 7 Proven Tips for Building Trust and Strengthening Workplace Relationships | Entrepreneur

    7 Proven Tips for Building Trust and Strengthening Workplace Relationships | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Trust is essential for a productive and thriving workplace. Employees do better when they have faith in the company and the leaders they work to support. Building confidence inside organizations comes primarily from more minor actions that build up over time. This increased faith leads to more employee collaboration, empowers decision-making, and increases loyalty to the company.

    Trust-building results are hard to ignore, especially when comparing low-trust and high-trust companies. Employees at the high-level report 74% less stress, 50% higher productivity, a 29% increase in satisfaction, and 40% less burnout. Trust has to be earned in most relationships, and the business world is no different. Here are seven trust-building tips that leaders and teams can implement in their day-to-day workflow.

    1. Stay true to the four Cs

    Competence, commitment, consistency, and caring are the four elements associated with creating trust. In the case of competence, employees should expect to work for someone who knows what they’re doing. A lack of faith in an employer could cause workers to lose confidence in the company as a whole. It might also make the organization’s mission statement unclear, leading to inferior results and subpar productivity.

    Related: 4 Relationship Tips to Increase Employee Commitment and Loyalty

    As for commitment, the staff is more likely to be motivated if they see their leaders dedicated to the cause. They are also more likely to stick around for the long haul, which leads to higher retention rates. With consistency, employees count on a boss to show up and lead, regardless of the circumstances. Consistency helps people know what to expect and eliminates the chances of unforeseen hurdles. This dependability allows employees to plan better and stress less about unnecessary chaos.

    In terms of caring, people need to feel like they matter in the workplace. They want leaders who care about the organization and its people. That’s just one reason why benefit packages are so important. They communicate that a company cares for its employees. If you are a leader who breaks any of these guidelines, be upfront and honest with employees. Acknowledging your mistakes is another way to cultivate and build trust.

    2. Always be clear and direct

    Unclear instructions and feedback from leaders can significantly erode trust over time. Your staff wants leaders who practice proper communication skills. An employee could easily become stressed if they don’t have thoughtful and detailed instructions to follow. Don’t let the fear of micromanaging dissuade you from being hands-on if needed. It is your duty as a leader to set clear expectations and guidelines for your team.

    Related: Why Honesty and Integrity Really Do Matter

    Best-selling author and researcher Brene Brown’s quote, “clear is kind, unclear is unkind,” resonates in many areas, including work. For workplace projects, clear looks like painting a picture of what’s done will look like in the end. Before your team starts, detail what guidelines need to be hit for a task to be checked off. This keeps everyone on the same page and contributes to a higher quality of work.

    3. Don’t shy away from hard conversations

    Half of the managers cite difficult conversations as their biggest challenge as a leader. The need for navigating tough topics remains a reality, whether addressed by employers or not. Holding these conversations is a skill set that includes emotional intelligence, attention to detail, and an open mind. As a leader, you shouldn’t shy away from these important conversations just because they might be uncomfortable or difficult.

    Employees respect a boss that isn’t afraid to take on challenging discussions and issues, especially in today’s world. This type of leadership sets an example that others will want to follow. Avoiding these talks could subconsciously lead staff members to disrespect and lose trust in company leadership. Hard conversations are likely to come up amongst employees as well. If you and a member of your team need to talk things through, don’t be afraid to ask for help. Ask for support from a manager if you need it.

    4. Be intentional about feedback

    Regular feedback allows workers to possess a better understanding of their job performance and goals. Employees will know what they should keep doing and what approaches might need some alterations. Whether the feedback is positive or negative, it is imperative to be intentional with these conversations. Add your feedback to your Zoom Calendar before your Zoom meetings so you won’t forget. Looking for opportunities to praise employees nurtures a sense of trust and fulfillment.

    Related: How Entrepreneurs Can Use Effective Feedback to Stay Resilient and Agile

    Be constructive and straightforward if you’re discussing where an employee has room for improvement. These conversations don’t have to come with a sense of negativity. As long as leaders are respectful, a good employee will usually welcome the chance to work toward improvement. In addition, staff can build confidence in their leaders when they feel cared for and respected.

    5. Take an interest in the mental health of employees

    Leaders should take a genuine interest in the mental health of their employees. Showing care begins by promoting a healthy work-life balance for all staff. Managers can set an example in their own habits and hope the rest of the team will follow suit. Burnout employees significantly hinder productivity. Approximately 75% of companies struggle with overwhelmed employees, according to a report by Office Vibe. These conditions affect overall job performance and the well-being of workers.

    Employers should help spread awareness about the importance of mental health. Awareness includes organizing support groups for employees and cultivating a healthy work environment. It also means treating each and every employee with respect. Companies are encouraged to review their health insurance policies to ensure they properly cover mental health services. These resources enable employees to seek help from a mental health professional if needed more easily.

    6. Nurture an environment of open communication

    Leaders should strive to create an environment where everyone feels comfortable making their voices heard. Nurturing a supportive workplace is essential to an employee’s mental health. Workers feeling safe and supported can boost productivity and a sense of trust. This supportive atmosphere should extend through all areas of the workplace, including meetings and one-on-one conversations.

    Studies suggest that workers expect open communication and transparency from their leaders. Effective managers communicate with employees in several different ways. This could include listening to any suggestions or concerns and encouraging questions, and open feedback. Overall, it boils down to how comfortable and supported an employee feels at the office.

    7. Identify support systems

    Employees should know where they need to go for support when they want it. Support systems could come in the form of a designated team member or a reliable project management system. Ensuring these systems are strong and effective can significantly strengthen trust in the organizations over time.

    Related: How Your Leadership Skills Will Determine Your Company Culture

    A designated member of human resources assigned to each team can be a form of direct support. Building community connections is another way a business can thrive and make everyone feel supported. This is especially crucial if your team is remote. A company might also utilize productivity software to get their teams connected in a seamless way.

    Leading by example builds trust

    Trust is at the center of all good relationships inside and outside the workplace. Leaders who consistently cultivate trust in small and big ways are likely to see better results from staff. Companies nurture a more driven workforce when they care about the mental health of their employees and lead by example. Consistency is also vital to a thriving office environment. Trust in leaders takes a significant hit when promises are made but not kept.

    Managers shouldn’t shy away from tough conversations and work to cultivate an environment where everyone feels safe to speak up. In addition, employees that feel supported are more likely to stick with a job for the long run. All these factors help build a solid foundation of trust that sets a company up for success.

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  • The Most Effective Ways To Assess If A Partnership Makes Sense For Your Small Business | Entrepreneur

    The Most Effective Ways To Assess If A Partnership Makes Sense For Your Small Business | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    If you’re running a small business, the right partnerships can help you reach new customers and improve your products and services. But, to find the right partners, you need to know what they can do for your company — and what it means to have partnerships in small businesses.

    What does it mean to have partnerships in small businesses?

    A partnership is a business relationship between two or more entities. They can be formal or informal but usually benefit both parties involved. For example, companies with brand partners share the same values and vision for their products or services. This means they work together to achieve common goals.

    These types of partnerships can help you grow your company faster than if you did everything independently. It gives you access to new audiences that may not be available through traditional marketing efforts — like advertising.

    A brand partnership can be a great way to expand your reach and increase your sales. However, it’s not without its risks. If one of the partners doesn’t do their part, it can cause problems for both of you and even hurt your reputation in some cases. So, this path should be trodden on carefully.

    The benefits of having business partners

    Partnerships can help you reach new customers. If you’re trying to grow your business, partnerships are essential. They can help you reach new markets and audiences, as well as new demographics and geographic areas.

    Partnerships are also a good way for companies that sell similar products or services to work together to boost sales or better understand their target audience’s needs. For example: if two companies sell books on Amazon, but one specializes in self-help guides. In contrast, another specializes in romance novels. They might partner up to cross-promote each other’s products.

    Related: 5 Secrets to Winning More Sales

    There are a lot of different kinds of partnerships. They can range from simple affiliate programs to joint ventures or company mergers. The key is to find one that makes sense for both parties involved and helps them reach their mutual goals.

    Partnerships can help you improve your products and services. Here’s how:

    • By working with other businesses, you can develop new ideas for products and services more relevant to customers’ needs.
    • Partnering with another company can also give you access to additional resources (such as capital or equipment) that would be difficult to acquire independently. This will allow you to create better products in less time at a lower cost than if the two companies were separate entities working independently.
    • Partnerships can also help reduce costs for both parties involved in an agreement by sharing resources such as employees, facilities or marketing materials between them — and saving money on these items altogether.

    It can benefit both companies and their customers when they come together to form a lasting business relationship.

    An opportunity to share resources and expertise

    Partnerships are an opportunity to share resources and expertise. For example, you can find out the real Wix pricelist and share them with your partners and see how you can benefit from this tool. The benefits of sharing resources include the following:

    • Reduced costs by consolidating tasks or services across multiple companies.
    • Increased capacity for growth as each partner’s offerings complement each other’s strengths. For example, when one company provides design work while another provides content creation.
    • Strategic advantage in the market by combining complementary products and services to offer more value to customers.

    When two companies work together, they can leverage their combined knowledge and expertise to create a product or service that is more attractive than each could offer. This could result in new product features, improved customer support or faster development cycles.

    How to find the right business partners

    A good partnership is one where each partner brings something different but has skills and expertise that complement each other’s needs. For example, if you run an accounting firm and need help with marketing and social media, look for a partner to assist with those areas of your business.

    Related: 5 Questions to Decide If You Need a Business Partner

    Partners who share your values and goals

    Both parties must have similar goals in mind when entering into a partnership — and if they don’t, it may not work out as well as expected.

    If this seems like something worth exploring further before making any commitments or signing contracts (and we think it should), then make sure everyone knows what their expectations are going forward so there aren’t any surprises later on down the road when things get complicated.

    Expands your network

    Another point is that a partnership can help expand your network in ways you may not have previously considered. For example, you might find new customers, industry contacts and other partnerships to benefit both parties. This means that entering into a partnership can help you achieve goals that could not have been achieved alone.

    On the same page

    It’s also vital to ensure everyone is on the same page regarding what each party hopes to gain from the relationship. For example, are you looking to increase your customer base? Are you hoping for increased brand visibility? Or are you looking for a specific type of expertise?

    Establishing the right objective upfront will ensure that both parties are working towards a common goal rather than blindly entering into an agreement.

    Open communication

    Finally, you should establish how the partnership will be maintained over time. For example, will there be regular meetings? What are the expectations for each party? How often will progress reports be submitted? Answering these questions ensures both parties remain committed to the relationship and succeed in the long run.

    Remember that communication and mutual respect are vital components of any successful partnership. By ensuring that all parties understand their roles and responsibilities, you can create a mutually beneficial partnership for both organizations. With the right approach, you can reap the rewards of a successful business relationship for years.

    If you want to grow your business, developing the right partnerships is essential. Identify potential partners and create a formal arrangement that outlines expectations for both sides. This will allow you to maximize the benefits of the relationship and ensure mutual success for everybody involved.

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    Under30CEO

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