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Tag: loan

  • How to improve your chances of being approved for a personal loan – MoneySense

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    In reality, lenders look at a much bigger picture. Credit history matters, but so do income stability, existing debt, and how you approach the application itself. While there’s no guaranteed formula for approval, there are steps you can take to improve your odds, without pretending your finances are flawless.

    Here’s what Canadian lenders typically look for, and what you can realistically do to strengthen your application.

    1. Strengthen your credit score

    There’s no way around it: your credit score plays a meaningful role in whether you’re approved for a personal loan. Most Canadian lenders rely on credit reports from Equifax and TransUnion to understand how you’ve managed borrowing in the past.

    Credit scores are often grouped into rough ranges:

    • Excellent: 760+
    • Very good: 725–759
    • Good: 660–724
    • Fair: 560–659
    • Below 560: Limited options, usually with higher interest rates

    That said, lenders don’t expect perfection. Many people apply for personal loans specifically because their credit utilization is high or they’re struggling with revolving debt. A lower score doesn’t automatically mean rejection; it simply affects which lenders are likely to approve you and at what cost.

    What helps most:

    • Pay everything on time. Payment history is one of the biggest drivers of your score and a major trust signal for lenders.
    • Be cautious with new applications. Applying for multiple loans or cards in a short period can lower your score slightly and can look worse to lenders.
    • Keep older accounts open if you can. Closing long-standing accounts can reduce the length of your credit history.

    A note on credit utilization: you’ll often see advice like “keep it below 30%.” That’s a helpful target, but it isn’t always realistic if you’re applying because you’re stretched. The key point is that high revolving balances can weigh on both your credit score and approval odds, and one purpose of a debt consolidation-style loan can be reducing that revolving pressure over time.

    2. Show stable income and employment

    When lenders review your application, they’re ultimately trying to answer one question: Can you reasonably repay this loan? Stable income and employment go a long way toward answering that.

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    Lenders generally feel more comfortable when borrowers have been with the same employer for several months, work full time or on a long-term contract, and can clearly document their income. That documentation might include recent pay stubs, notices of assessment, or bank statements showing regular deposits.

    If you’re self-employed or freelance, approval is still possible, but lenders will usually want more context. One or two years of tax returns, along with evidence of consistent income, helps show that your earnings are reliable rather than sporadic. In many cases, applications don’t fail because income is too low, but because it’s hard to verify. Making your income easy to understand can significantly improve your chances.

    3. Lower your debt-to-income ratio (DTI)

    Your debt-to-income ratio compares your monthly debt payments to your gross monthly income. Many Canadian lenders prefer to see this ratio under 40%, and some banks aim closer to 35%. These figures are often treated as rules, but they’re really guidelines.

    In reality, plenty of people apply for personal loans precisely because their debt-to-income ratio is already higher than recommended, often due to credit card balances with high interest rates. Lenders take this context into account. If a loan reduces multiple payments into one more manageable obligation, it may actually improve your overall financial picture.

    That said, DTI still matters because it affects affordability. If there are small ways to reduce it before applying, such as paying down a portion of a revolving balance, avoiding new debt, or temporarily increasing income, it can help. But the bigger goal is ensuring that the loan payment fits comfortably within your budget, not forcing your finances to meet an ideal ratio on paper.

    4. Ask for a realistic loan amount

    One reason personal loan applications can be declined is simply asking for too much. Lenders assess loan size in relation to your income, existing debt, and credit history, and an amount that feels out of sync can trigger a rejection.

    At the same time, applying for less than you actually need doesn’t guarantee approval. The better approach is realism: borrow enough to solve the problem you’re facing, without stretching your finances further. In many cases, lenders will counter with a different amount or term based on what they’re comfortable offering anyway.

    Applying for a reasonable loan size can improve approval odds and help ensure the loan actually solves a problem instead of creating a new one.

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    Natasha Macmillan

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  • City Council approves $447.4 million bond order to pay for construction of new high school

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    SALEM — The City Council voted unanimously Thursday night to borrow up to $447 million to pay for the construction of a new high school.

    The Massachusetts School Building Authority (MSBA) is expected to reimburse the city around 44% of the total project cost, but that percentage won’t be finalized until after the MSBA’s meeting in February. The MSBA requires communities to commit to paying up to the full amount of a new school project in order to move forward.

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    Michael McHugh can be contacted at mmchugh@northofboston.com or at 781-799-5202

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    By Michael McHugh Staff Writer

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  • Tax implications of shareholder loans – MoneySense

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    When your corporation owes you money

    If you personally pay for expenses on behalf of your company, it owes you for these personally paid corporate expenses. You can be reimbursed tax-free. 

    If you deposit money to your corporation, the same situation applies—that is, you are owed money back tax-free. This situation can occur if you have to top up your corporate bank account or deposit money to be used for a real estate down payment for the company. 

    The rest of this summary will focus on situations where you owe money to your corporation. 

    Clearing a loan with a bonus or dividends

    Some business owners take withdrawals over the course of the year from their corporation without running them through payroll. At year-end, you can address this by declaring a bonus with payroll withholding tax payable in January. This bonus has the identical tax treatment to salary, as both are reported as employment income on your T4 slip. 

    The other alternative is to declare a shareholder dividend. This has no withholding tax. The tax implications will instead be a combination of corporate and personal tax. This is because unlike a salary or bonus, dividends are not tax deductible for a corporation. Since a dividend is a distribution of after-tax corporate profits, the personal tax payable is lower than a salary or bonus. 

    However, the all-in tax is comparable, and in most cases, higher than paying a salary or bonus at most income levels in most provinces and territories.

    Income Tax Guide for Canadians

    Deadlines, tax tips and more

    Shareholder loan taxation

    If you want to loan money to yourself or a family member from your corporation, this is generally considered taxable income. The default assumption by the Canada Revenue Agency (CRA) is that loans are disguised as compensation unless a specific exemption applies. 

    The primary exception is if you repay the loan within one year after the corporation’s fiscal year end. For example, a loan outstanding on December 31, 2025 for a corporation with a calendar year-end needs to be repaid by December 31, 2026. If not, it will be considered taxable. 

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    The CRA does not like when you engage in a series of loans and repayments, either, and may treat the original loan as being taxable. So, be careful about back-to-back loans. 

    Employee loans

    There is a very narrow exemption for loans to employees for specific purposes like buying a work vehicle for employment duties, a home, or shares of the employer. It does not happen often in real life, and owner-managers who think they can loan money to themselves under this exception are probably out of luck. Specified employees who own 10% or more of a company cannot qualify. 

    Interest and principal benefits

    Business owners and their accountants often overlook the deemed interest benefit of a shareholder loan. There should be an income inclusion for the notional interest on the loan. The rate applied is CRA’s prescribed rate. As of Q1 2026, the rate used to calculate taxable benefits for employees and shareholders from interest-free and low-interest loans is 3%.

    If a loan is forgiven, the principal may be considered a taxable benefit to the owner-manager. The problem is that the corporation may not get a tax deduction, so there is an element of double taxation that may apply. 

    Inter-company loans

    If an owner-manager owns more than one corporation, they sometimes lend money between two companies. You may be able to loan money between two companies you own without triggering tax. 

    If you are loaning money between an operating company that is a going concern and an investment holding company, be careful about exposing shareholder loan assets owned by the operating business to company creditors. In some cases, it may be better to ensure that dividends can be paid from one company to another, either directly with the second company as a shareholder or indirectly using a trust. 

    Business owner takeaways

    Shareholder loans should usually be temporary as opposed to permanent. They can have unexpected tax implications, so proper planning is key. 

    Owner-managers should discuss shareholder loans with their tax accountant with a proactive planning-first approach rather than after year-end when filing their tax return.

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    Jason Heath, CFP

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  • Setting expectations important when lending money to loved ones – MoneySense

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    When you should say no to lending

    If loaning money is going to set you behind, the answer should be a straight no, said Cindy Marques, certified financial planner and CEO of MakeCents. That’s because you may not be able to recoup the money, she said. “It’s fair to step in with the assumption that you may not get this money back,” she said. “If you can’t afford to not receive this money back, then you absolutely should not be lending the money.”

    Refusing to lend is not selfish if it’s going to be to your detriment, Marques said. You also don’t have to go on at length explaining why you can’t—just say you can’t afford it.

    Emotions play an important role in the decision, said Brooke Dean, founder of BMD Financial Ltd. at Raymond James. “If you’re going to get resentful or you’re going to have anxiety or it’s always going to be on your mind that this friend or family member owes you money, that’s actually going to affect your relationship,” she said. “You probably shouldn’t do it.”

    What to consider before lending to family or friends

    But if you do decide to lend money, understand the need for it first—whether it’s to deal with an emergency, to invest or start a business, or for leisure, Marques said. Each of those three scenarios warrants a different response. For example, if it’s just for fun, Marques suggested having your guard up and pry a bit to understand why they need it. 

    It also depends on how much money is being asked for. If it’s an amount that would cover dinner, it’s likely not going to make or break you if you don’t recover it. You could think of it as a gift and let go. However, a larger sum needs a formal paper trail, noting how much was lent and how it will be returned, Marques said. 

    Dean said the language of the promissory note can be as simple as noting the amount and the expectation of when it would be returned, such as one year or five years, and if it would be paid back in instalments or a lump sum. People can also include language about interest on the amount, but it’s uncommon among friends or family to do so, she said.

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    Be honest: can you afford it?

    Where that money is coming from also determines whether you can really lend it. “Did you take it out of your own emergency fund? Did you take it out of your travel fund?” asked Marques. “Or was it just sitting there, it’s just excess savings or investment, you had no particular purpose for it?”

    If you’re pulling out money from your emergency fund, it means you can’t afford to treat it as a gift and would want it back as early as possible. For money that doesn’t have a pressing need, the timeline for recouping can be a bit longer. “It’s very subjective and you have to look inward and decide for yourself: Does this money have a purpose and a time?” Marques said.

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    You may have bailed out your loved one a couple of times before without seeing repayment, and there’s a risk of it becoming an exploitative pattern, experts warn. Marques recalled a client who was burned by a family member, but the client brushed it off. Soon, more of her family members began approaching her for money—knowing there’s less pressure to return it.

    “She was not in a place financially to be lending out money to anyone, but she felt pressured as if it was her job to do so,” Marques said. “I had to remind her, ‘No, absolutely not … The math is very clear here when I’m looking at your finances that this is hurting you and you simply cannot afford it.’”

    Dean said people should watch out for red flags, such as a history of defaulting on repayments or ill habits such as addiction or gambling. Considering questions such as how well you know this friend or family member, and if you trust them, can help determine if you want to help again.

    Often, she said, people have to put their foot down and step back from enabling the behaviour. “Unfortunately, sometimes that does affect the relationship by not lending the money, which can be hard,” Dean said

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    The Canadian Press is Canada’s trusted news source and leader in providing real-time stories. We give Canadians an authentic, unbiased source, driven by truth, accuracy and timeliness.

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  • Nonprofits, credit unions help impacted federal workers from government shutdown

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    Nonprofits, credit unions help impacted federal workers from government shutdown

    Updated: 2:41 PM PDT Oct 16, 2025

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    From nonprofits to credit unions, organizations across the country are stepping up to help military families and federal workers as the government shutdown continues. Many are reporting an alarming surge in demand.Since the shutdown, military spouse Alicia Blevins has faced a mountain of stress. Her family’s savings are depleted, stress-related health issues are emerging, and her job search has been put on hold 16 days into the shutdown. “It’s the stress that’s really gotten to us,” Blevins said. “Right now, I’ve got my resume out to every customer service job, entry level or not. I’ve got it out everywhere.”The desperation is being felt at nonprofits like the Military Family Advisory Network (MFAN). This week, the organization launched its emergency grocery support program in response to the shutdown, noting that more than 6,000 verified military families applied for its 1,600 grocery packages in the first 24 hours alone.”This moment really puts families at a very fragile place,” MFAN’s Chief Advancement Officer Kara Pappas said. “The need has so quickly eclipsed the demand that we need support from Americans.”Financial institutions are also escalating aid to military members and federal workers who qualify. The Navy Federal Credit Union, for example, is offering 0% interest loans through its paycheck assistance program.The USAA is offering the same and reports that it’s issued nearly $270 million in loans to more than 71,000 of its members so far.The Federal Employee Education and Assistance Fund (FEEA) is giving those eligible up to $150 in micro-grants to support federal employees impacted by the shutdown.Patrick Malone, Director at the Key Executive Leadership Program at American University, emphasizes prioritizing mental health during the shutdown. Malone advises those impacted to reach out and tap into resources immediately and scheduling time for self-care.Watch the latest coverage on the federal government shutdown:

    From nonprofits to credit unions, organizations across the country are stepping up to help military families and federal workers as the government shutdown continues. Many are reporting an alarming surge in demand.

    Since the shutdown, military spouse Alicia Blevins has faced a mountain of stress. Her family’s savings are depleted, stress-related health issues are emerging, and her job search has been put on hold 16 days into the shutdown.

    “It’s the stress that’s really gotten to us,” Blevins said. “Right now, I’ve got my resume out to every customer service job, entry level or not. I’ve got it out everywhere.”

    The desperation is being felt at nonprofits like the Military Family Advisory Network (MFAN). This week, the organization launched its emergency grocery support program in response to the shutdown, noting that more than 6,000 verified military families applied for its 1,600 grocery packages in the first 24 hours alone.

    “This moment really puts families at a very fragile place,” MFAN’s Chief Advancement Officer Kara Pappas said. “The need has so quickly eclipsed the demand that we need support from Americans.”

    Financial institutions are also escalating aid to military members and federal workers who qualify.

    The Navy Federal Credit Union, for example, is offering 0% interest loans through its paycheck assistance program.

    The USAA is offering the same and reports that it’s issued nearly $270 million in loans to more than 71,000 of its members so far.

    The Federal Employee Education and Assistance Fund (FEEA) is giving those eligible up to $150 in micro-grants to support federal employees impacted by the shutdown.

    Patrick Malone, Director at the Key Executive Leadership Program at American University, emphasizes prioritizing mental health during the shutdown. Malone advises those impacted to reach out and tap into resources immediately and scheduling time for self-care.

    Watch the latest coverage on the federal government shutdown:

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  • RBI slaps penalties on American Express Banking Corp, HDB Financial Services

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    The Reserve Bank of India (RBI) on Friday said it has imposed a penalty of Rs 31.80 lakh on American Express Banking Corp for non-compliance with certain directions on ‘Credit Card and Debit Card – Issuance and Conduct’.

    The central bank has also imposed a penalty of Rs 4.2 lakh on HDB Financial Services for non-compliance with certain provisions of the ‘Reserve Bank of India (Know Your Customer (KYC) Directions, 2016’.

    In a statement, the RBI said it conducted a statutory inspection for supervisory evaluation (ISE 2024) of American Express Banking Corp with reference to its financial position as on March 31, 2024.

    Based on the supervisory findings of non-compliance with RBI directions and related correspondence, a show cause notice was issued.

    Also Read: Indian states to raise Rs 2.82 lakh crore through debt in current quarter, RBI says


    After considering the bank’s reply to the notice, additional submissions made by it and oral submissions made during the personal hearing, RBI found that the charge warranted imposition of monetary penalty. The American Express Banking Corp did not make any efforts to reverse credit balances of certain credit cardholders, arising out of refund / failed / reversed transactions, to their bank accounts. RBI also said that the penalty is based on deficiencies in regulatory compliance and is not intended to pronounce upon the validity of any transaction or agreement entered into by the bank with its customers.

    In another statement, RBI said based on supervisory findings of non-compliance with directions and related correspondence in that regard, a show cause notice was issued to HDB Financial Services.

    After considering the company’s reply to the notice, RBI said it found that the charge was sustained, warranting imposition of monetary penalty.

    The company failed to obtain Permanent Account Number (PAN) or equivalent e-document thereof or Form No. 60 in certain loan accounts disbursed during FY 2023-24, RBI said.

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    In this case also, the central bank said the penalty is based on deficiencies in regulatory compliance and not intended to pronounce upon the validity of any transaction or agreement entered into by the company.

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  • Federal government shutdown delays jobs report release, adding economic uncertainty

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    The jobs report, which usually comes out on the first Friday of every month, will not be released today. Two private surveys that came out this week show *** wide range of numbers. The payroll provider ADP issued its monthly employment data, which does not include government agencies, showing the economy lost 32,000 jobs in September, while another survey by FactSet suggests 50,000 jobs were created at an already uncertain time in the economy. This is making things even more unclear. If the official government jobs report is delayed for several weeks, it could create *** Challenge for the Federal Reserve as they decide to change key interest rates which impact mortgages, loans, and credit cards. We’ve seen jobs reports delayed before during other government shutdowns in 2013 and 1995, the release of the jobs report was paused, but during the longest government shutdown in US history from 2018 to 2019, the jobs report was released, and that was during President Trump’s first term in office at the White House. I’m Rachel Herzheimer.

    Federal government shutdown delays jobs report release, adding economic uncertainty

    The ongoing federal government shutdown postponed the release of the monthly jobs report, adding to economic uncertainty.

    Updated: 4:35 AM PDT Oct 3, 2025

    Editorial Standards

    The federal government shutdown has reached its third day, with senators preparing to vote again on short-term budget proposals from both parties, which have failed multiple times.Bipartisan talks continue, but Republicans remain firm in their demand that the government reopen before addressing Democratic health care demands, which include extending credits for cheaper private health care and reversing Medicaid cuts. The jobs report, usually released on the first Friday of every month, will not be published today due to the shutdown. Two private surveys released this week show differing data: payroll provider ADP reported a loss of 32,000 jobs in September, while FactSet suggested 50,000 jobs were created.The delayed report adds to the uncertainty in an already unclear economic situation and could pose a challenge to the Federal Reserve in deciding interest rate changes, which impact mortgages, loans, and credit cards.Previous shutdowns in 2013 and 1995 also saw delays in jobs reports, although the report was released during the longest shutdown in U.S. history, under President Donald Trump’s first term.Keep watching for the latest from the Washington News Bureau:

    The federal government shutdown has reached its third day, with senators preparing to vote again on short-term budget proposals from both parties, which have failed multiple times.

    Bipartisan talks continue, but Republicans remain firm in their demand that the government reopen before addressing Democratic health care demands, which include extending credits for cheaper private health care and reversing Medicaid cuts.

    The jobs report, usually released on the first Friday of every month, will not be published today due to the shutdown.

    Two private surveys released this week show differing data: payroll provider ADP reported a loss of 32,000 jobs in September, while FactSet suggested 50,000 jobs were created.

    The delayed report adds to the uncertainty in an already unclear economic situation and could pose a challenge to the Federal Reserve in deciding interest rate changes, which impact mortgages, loans, and credit cards.

    Previous shutdowns in 2013 and 1995 also saw delays in jobs reports, although the report was released during the longest shutdown in U.S. history, under President Donald Trump’s first term.

    Keep watching for the latest from the Washington News Bureau:


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  • Big San Jose apartment complex lands key loan that enables upgrades

    Big San Jose apartment complex lands key loan that enables upgrades

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    SAN JOSE — A big San Jose apartment complex has landed a key loan that will bankroll a wide-ranging upgrade of the property, which consists of affordable units.

    Monte Alban Apartments in San Jose has landed nearly $30.2 million in a refinance loan, according to JLL, a commercial real estate firm.

    The U.S. Housing and Urban Development Department provided the new loan, which was structured as a cash-out loan that provides funds to undertake renovations and improvements at the apartment complex.

    The 192-unit apartment complex is located at 1324 Santee Drive in San Jose. It consists of garden-style units within 12 buildings.

    The residential property is near one of the Bay Area’s major interchanges, where U.S. Highway 101 connects with interstates 280 and 680. It’s also fairly close to downtown San Jose and the city’s international airport.

    “The community maintains 100% occupancy with many long-term tenants and provides rents that are 40% to 60% below market rates,” JLL stated.

    The 30-year, fixed-rate loan from HUD exceeds the estimated value of the property, which was $24.8 million as of January 2024, according to documents on file at the Santa Clara County Assessor’s Office.

    San Francisco-based The John Stewart Co., the property owner and loan recipient, intends to conduct upgrades on the site.

    “The refinancing allows for $47,000 per unit in property renovations and upgrades,” JLL stated. That would equate to a total of about $9 million.

    John Stewart Co. and JLL didn’t specify whether these upgrades wiould occurr within the units, in the common areas, or both.

    Monte Alban Apartments was built in 1970 and renovated in 2006 and contains a mix of one-, two-, three- and four-bedroom units, according to the Apartments.com website.

    “Monte Alban Apartments offers a range of amenities including air conditioning, appliances, a community room, laundry facilities, an exercise room, a basketball court, two swimming pools and two playgrounds,” JLL stated.

     

     

     

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    George Avalos

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  • Albany man sentenced for stealing federal funds

    Albany man sentenced for stealing federal funds

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    ALBANY, N.Y. (NEWS10) — An Albany man will spend 18 months in jail for stealing federal funds meant for farmers. The U.S. Attorney’s Office said Asjid Parvez, 38, stole nearly $1 million in funds from the Inflation Reduction Act.

    Officials said the funds were stolen back in 2022, but he did not admit to stealing the funds until last year. The Inflation Reduction Act was designed to financially help people who fell behind of replaying federal farm loans.

    The FBI said it has already recovered more than half a million dollars of the stolen money.

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    Courtney Ward

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  • L.A. County settles PACE loan lawsuits; affected homeowners to receive millions

    L.A. County settles PACE loan lawsuits; affected homeowners to receive millions

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    Los Angeles County has agreed to a $12-million settlement to resolve allegations that its home improvement lending program wrecked the finances of many borrowers and left them vulnerable to foreclosure.

    The settlement, granted preliminary approval Monday by an L.A. County Superior Court judge, comes six years after some homeowners sued the county in twin suits alleging that local officials knew, or should have known, the program would harm vulnerable homeowners and then looked the other way as problems piled up.

    The county did not admit wrongdoing as part of the settlement and continued to deny the allegations. It said it settled to avoid further litigation costs.

    “Without this, I think people would stand to get absolutely nothing,” said Stephanie Carroll, an attorney with Public Counsel, which along with Bet Tzedek and Hogan Lovells represented homeowners in the two lawsuits. “Now they stand to get some compensation for what happened to them.”

    Launched in 2015, the county’s Property Assessed Clean Energy, or PACE, program had the stated goal of enabling homeowners to finance energy- and water-efficient home improvements, including solar panels and low-flow toilets.

    The program, a public-private partnership, was overseen by the county but largely operated and funded by private finance companies, which in turn relied on home improvement contractors to sign up borrowers.

    Other PACE programs have been set up across the country. The loans require government approval because they are repaid as a line item on a homeowner’s property tax bill.

    PACE programs, including L.A. County’s, have been dogged by allegations that consumers — particularly elderly and non-English-speaking homeowners — didn’t understand what they were getting into and couldn’t afford their loans, which, if unpaid, could lead to foreclosure.

    Initially, lenders handed out loans based on the amount of equity a homeowner had in their property and didn’t consider the borrower‘s income to determine if they could repay the loan.

    Contractors who signed borrowers up for the loans have been accused of misleading consumers on how they would work.

    It wasn’t until 2018, following passage of state reform legislation, that lenders in California had to conduct an ability-to-repay analysis based on income.

    Still, complaints from homeowners continued, including that home improvement contractors charged inflated costs and forged their signatures to get the loans processed.

    In 2020, L.A. County shut down its program in part, it said, because it could not be sure there were sufficient protections for consumers.

    PACE companies say the vast majority of their customers come away happy and that foreclosures are rare. Some firms have blamed new California consumer protection rules for knocking out too many qualified candidates.

    The settlement, preliminarily approved Monday, resolves two lawsuits filed against the county and two of its private lender partners, Renew Financial and Renovate America. The suits allege that the parties committed financial elder abuse and that the private lenders encouraged predatory lending by not considering a consumer’s ability to repay while telling contractors how much of a loan a consumer qualified for based on their home equity.

    Like the county, Renew Financial continued to deny allegations as part of the settlement. Renovate America has since gone out of business, but previously said it found “no merit” in the allegations.

    Under the terms of the settlement, the county will pay $9 million, while Renew Financial will pay $3 million. The amount for attorney and administrative fees will be capped at $2 million, with the rest going to homeowners.

    Consumers can receive money if they took out a Renew Financial or Renovate America loan through the county program from March 1, 2015, to March 31, 2018.

    The county partnered with a third lender as part of the program, PACE Funding Group, which was not a party to the suits and homeowners with those loans are not entitled to relief.

    Homeowners who are eligible will receive extra compensation if their PACE loans caused very large debt burdens. In addition, those with big debt burdens who at the time of origination were 65 and older or had limited English proficiency will receive even more money.

    “For those people who particularly were kind of victimized … I think it will be very significant,” said Michael Maddigan, an attorney with Hogan Lovells.

    Though L.A. County no longer offers a PACE program, PACE loans remain available to many county residents because their cities —including Los Angeles — allow PACE financing through statewide programs.

    Homeowners who took out loans through those programs are not part of the settlement and not entitled to relief — even if their loan came from Renew Financial or Renovate America.

    Eligible homeowners will receive written notification of the settlement by mail.

    L.A. County Supervisor Hilda Solis said that the county remains committed to servicing PACE loans taken out under its program before it closed, as well as improving protections for those consumers.

    “The settlement demonstrates that commitment and our support for homeowners who sought to improve the energy and water efficiency of their homes under the program,” Solis said in a statement.

    For Zenia Ocana, the prospect of help is welcome news.

    In 2016, Ocana and her husband Juan decided to get solar panels on their North Hollywood home and ended up with a Renew Financial loan through the county’s program that left them with no residual income to live on, according to a complaint in one of the settling suits.

    In an interview, Ocana, 54, said the contractor who signed them up for the loan told them the solar panels would be paid for by the government and cost her family nothing.

    The Ocanas received no documents in Spanish from Renew Financial even though they don’t understand complex documents in English and were charged nearly three times the normal rate for solar panels, the lawsuit alleged.

    To afford the nearly $4,500 in annual loan payments, Ocana said she and her husband have cut back on food, relied on help from family and delayed other bills.

    The settlement, Ocana said, provides her hope that “we can be free of this nightmare.”

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    Andrew Khouri

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  • Undocumented immigrants in California could have a new path to homeownership

    Undocumented immigrants in California could have a new path to homeownership

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    Undocumented immigrants could have a new pathway to the American dream of owning a home.

    Assemblymember Joaquin Arambula (D-Fresno) introduced Assembly Bill 1840 last month to expand the eligibility requirement for a state loan program to clarify that loans for first-time buyers are available to undocumented immigrants.

    The California Dream for All Shared Appreciation Loans program that launched last March by the California Housing Finance Agency offered qualified first-time home buyers with a loan worth up to 20% of the purchase price of a house or condominium. The loans don’t accrue interest or require monthly payments. Instead, when the mortgage is refinanced or the house is sold again, the borrower pays back the original amount of the loan plus 20% of the increase in the home’s value.

    The original program was established in an effort to help low- and middle-income individuals buy a home, but the program doesn’t address eligibility based on immigration status, Arambula said.

    “It’s that ambiguity for undocumented individuals, despite the fact that they’ve qualified under existing criteria, such as having a qualified mortgage,” he said in an interview. “Underscores the pressing need for us to introduce legislation.”

    If Assembly Bill 1840 is passed, it would broaden the definition of “first-time home buyer” to include undocumented immigrants.

    Without the explicit status, undocumented individuals may be discouraged or left out of the opportunity to participate, Arambula said.

    “Homeownership has historically been the primary means of accumulating generational wealth in the United States,” he said. “The social and economic benefits of homeownership should be available to everyone.”

    The California Dream for All Shared Appreciation Loans program hit its applications limit of about 2,300 applicants in 11 days last year and the program was halted.

    This year, the program will replace its first-come, first-serve basis with a lottery. Interested people can submit their application now, with the lottery taking place in April.

    Another change to the program is its income eligibility threshold, which was 150% of a county’s median area and has been dropped to 120%. That means applicants must earn less than the threshold annually to be eligible. In Los Angeles County, the income threshold is $155,000.

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    Karen Garcia

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  • California offers affordable loans again to first-time home buyers, with a catch

    California offers affordable loans again to first-time home buyers, with a catch

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    When the California Housing Finance Agency offered no-interest, no-monthly-payment loans in the spring to help lower-income residents come up with a down-payment and fees to buy their first home, the entire budget of nearly $300 million was gobbled up in only 11 days.

    Lawmakers then steered an additional $225 million into the program during the state budget negotiations last year, and CalHFA is aiming to award those funds this spring. But there won’t be a mad dash for cash this time — instead of handing out the loans on a first-come, first-served basis, the state will choose qualified applicants by lottery.

    The program has also tightened its requirements, requiring applicants not just to be non-homeowners, but also to have parents who are not currently homeowners. The point is to focus the program more tightly on Californians most in need of the state’s help.

    About 2,100 of the loans were granted before the money ran out in April, said Eric Johnson, a CalHFA spokesperson. Since then, home sales have cooled in California as interest rates climbed above 7%.

    Limited to covering the down payment and closing costs on a first home, the California Dream for All Shared Appreciation Loans max out at $150,000 or 20% of the home’s purchase price, whichever is smaller. They’re treated as second mortgages, but require no payments of any kind until the home is refinanced, resold or its first mortgage is paid off, at which point the state loan must be repaid in full.

    What makes the loans unusual — and attractive — is that they don’t accrue interest. Instead, their value rises over time with the value of the home. When a Dream for All loan comes due, the borrower repays the principle plus a percentage of the increase in the home’s value that matches the percentage of the purchase price covered by the loan. If the home doesn’t increase in value, nothing is added to the Dream for All loan.

    For example, if the Dream for All loan covered 18% of the purchase price and the borrower sells the home for $100,000 more than they paid for it, the borrower would have to repay the Dream for All loan plus 18% of $100,000, or $18,000. Borrowers with incomes of 80% or less of the county’s median income get an additional break, paying a smaller percentage of the increase in value.

    Aspiring homeowners can’t apply for the loans just yet, but they can work with participating lenders on the paperwork required to obtain one. The program will start accepting applications online in April, Johnson said.

    Who can obtain a Dream for All loan?

    To meet the definition of a first-time, first-generation homeowner, the borrower must not have held a stake in a house in the United States in the last seven years. Also, their parents may not currently hold a stake in a home. If the parents are deceased, they may not have owned a home at the time of their death. The program is also open to any Californian “who has at any time been placed in foster care or institutional care,” CalHFA says in the program manual.

    If there is more than one buyer involved, at least one must be a current California resident, and at least one must be a first-generation home buyer. Borrowers must also be U.S. citizens or noncitizens authorized to be in the country, and they must make the home they buy their main residence within 60 days after purchasing it.

    The annual income limit for qualified borrowers is 120% of the area median income, which varies from county to county. For example, it’s $155,000 for borrowers in Los Angeles County, $202,000 in Orange County and $195,000 in Ventura County.

    How do you apply?

    The first step, Johnson said, is to work with a lender that’s participating in the program to obtain a prequalification letter. The lender’s role is to make sure that you’re qualified for the Dream for All program, not necessarily for a loan. Yet before issuing a letter, the lender will check your credit report and debt-to-income ratio to determine how large of a loan you could potentially afford, so your financial health will be a factor.

    You can find a list of lenders participating in the Dream for All program at the CalHFA website.

    The state will open an online portal in the first week of April for applicants to submit their prequalification letters, Johnson said. One reason to give the public a few months to prepare before applications can be filed, he said, was to allow people time to improve their credit scores or take other steps needed to obtain a prequalification letter.

    How will applicants be chosen?

    CalHFA will accept prequalification letters for about a month, Johnson said, and they’ll all be treated equally regardless of when they arrive during that period. After reviewing the letters to make sure the applicants are qualified, the agency will hold a lottery to select which borrowers will receive vouchers for the Dream for All loans.

    The total budget for the program is enough for about 1,670 loans of $150,000. Johnson said many borrowers will take out smaller amounts, so the program expects to support 1,700 and 2,000 loans.

    What happens after you receive a voucher?

    Getting approved for a Dream for All loan doesn’t mean that you’ll be able to buy a house. You’ll still have to find one for sale that you can afford, persuade the owner to choose your bid, and then qualify for the mortgage loan from a bank, credit union or other lender.

    With a voucher in hand, however, you’ll be able to make a substantial down payment, which translates to lower monthly mortgage payments.

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    Jon Healey

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  • Blockchain-powered private loans jump by over 55% to $581m in 2023

    Blockchain-powered private loans jump by over 55% to $581m in 2023

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    Blockchain-based private credit is gaining traction in 2023 as companies seek financing in a high-interest-rate environment.

    According to data from RWA.xyz, blockchain-powered private loans have surged by 55%, reaching approximately $581.6 million as of Dec. 18. While this figure is below the peak of nearly $1.5 billion in June 2022, it represents a noteworthy shift as the total loans value surpassed the $4.5 billion mark.

    Active blockchain-based loans value by protocol | Source: rwa.xyz

    As reported by Bloomberg, the traditional private credit market remains dominant with a value of $1.6 trillion, dwarfing the emerging blockchain-based private credit sector.

    Among nine RWA protocols, only one extends its services beyond Ethereum to Solana, while another operates on Ethereum’s sidechain, Polygon. Currently, Centrifuge leads in active value, boasting over $255 million in active loans and a total loan value exceeding $492 million, according to RWA.xyz data.

    Blockchain-powered private loans jump by over 55% to $581m in 2023 - 2
    RWA protocols ranged by active loans value | Source: rwa.xyz

    Blockchain lending, leveraging increased transparency and smart contracts, is acknowledged for reducing risks and lowering borrowing rates compared to the slower and more opaque traditional private credit market. This evolving landscape is enticing for investors, with blockchain protocols charging borrowers less than 10% APR, a significant contrast to the 15% to 20% rates prevalent in traditional finance.

    Crypto giants are also entering the blockchain-based private credit space with new developments, such as Project Diamond by Coinbase Asset Management. As crypto.news earlier reported, the new product leverages Ethereum’s layer-2 scaling network, Base, and integrates Coinbase’s components, including the exchange’s Prime’s services as well as web3 crypto wallet, and Circle’s USDC stablecoin.

    Currently, Project Diamond is accessible to registered institutional users outside the U.S. The launch occurs amid intense competition to integrate traditional financial assets like bonds and credit into blockchain systems. This process, known as the tokenization of real-world assets, is believed to enhance settlement speeds, reduce operational costs, and increase transparency.


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    Denis Omelchenko

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  • Hoping to build an ADU? New grants can help low-income Californians get started

    Hoping to build an ADU? New grants can help low-income Californians get started

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    State officials have revived a popular grant program to help lower-income California homeowners build accessory dwelling units by covering some of the upfront costs. But funding is limited, so demand for aid may soon outstrip the supply of dollars.

    The California Housing Finance Agency’s ADU Grant Program offers up to $40,000 to qualified homeowners to cover pre-construction costs of an ADU, including planning and permit fees for the structure. The program exhausted its initial $100 million months ago, causing the agency to stop taking applications; now, $25 million more is available for homeowners seeking help.

    Obtaining a grant is not as simple as filling out a form online, however. For starters, applicants have to meet the program’s new income limits. Household income must be less than 80% of the area median income, which translates in Los Angeles County to $84,160. That’s down from 150% of the area median income in the initial round of grants.

    Applicants also need to work through a state-approved lender or “special financing participant” because the grants aren’t paid to homeowners — they’re paid to lenders. The CalHFA website lists 18 participating lenders as well as 10 governmental or nonprofit agencies, including Neighborhood Housing Services of Los Angeles County, which specializes in affordable housing.

    Typically, homeowners must obtain a construction loan for an ADU from a participating lender before seeking an ADU grant. The loan will cover the costs that the grants will reimburse, including architectural designs, permits, soil tests, impact fees, property surveys, energy reports and utility hookups, the agency says. These expenses can make up a sizable portion of the cost of a new ADU, especially one built by converting a garage or other existing structure.

    If you haven’t started work on an ADU yet, let alone obtained a loan, you can still get in line for a state grant. Neighborhood Housing Services, which provides construction loans for ADUs, says it will try to reserve a potential grant for anyone who emails it two pieces of information: a current mortgage statement and one month’s worth of pay stubs or other proof of income. The information, which should be sent to admin@nhslacounty.org, should also include the person’s legal name, address and Social Security number.

    A homeowner who meets the income limits but can build an ADU without a loan can still apply for a grant through NHSLA. But the agency’s construction team would have to manage the project and the grant funds, said Iris Cruz of Neighborhood Housing Services.

    Grant applicants will have to sign and submit an affidavit to CalHFA attesting to several things about themselves and their plans, including that they are a U.S. citizen or legal resident; they own and have their primary residence on the property where the ADU is being built; they will use the ADU for permanent housing or long-term rentals; and the ADU will conform to local building and zoning codes. If any of those statements prove to be false, the applicant could face a prison term and a fine of up to $10,000.

    The lender, meanwhile, will have to attest that the grant applicant meets the program’s income limits.

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    Jon Healey

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  • Bank of Baroda PAT up 28% on strong operating metrics, better loan quality

    Bank of Baroda PAT up 28% on strong operating metrics, better loan quality

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    Bank of Baroda’s net profit for Q2 FY24 rose 28.4 per cent y-o-y to ₹4,253 crore, led by 25 per cent growth in operating income to ₹15,002 crore and two-fold increase in non-interest income to ₹4,171 crore.

    In the post earnings call, Executive Director Ajay Khurana said that recoveries from written-off accounts of ₹1,231 crore were from certain large corporate accounts. More such accounts are lined up and the recovery rate for H2 FY24 should be similar to the ₹1,894 crore seen in the first half. However, net interest income (NII) was up a muted 6.5 per cent y-o-y to ₹10,831 crore. Global NIM for the quarter fell 26 bps y-o-y to 3.07 per cent. Yield on advances were up 121 bps against a 133 bps increase in cost of deposits.

    Deposits grow

    Global deposits increased 14.6 per cent to ₹12.5 lakh crore, of which domestic deposits rose 12 per cent to ₹10.7 lakh crore.

    MD and CEO Debadatta Chand said deposit growth has been lagging credit growth for the industry, owing to which the bank expects incremental deposit growth to be lower at 12-13 per cent.

    Bulk deposits were up 59 per cent whereas CASA deposits up 4.4 per cent and retail term deposits 3.9 per cent. “We’re trying to optimalise on the bulk deposit front, moderate that growth so that we can maintain margins and grow strategically going forward,” Chand said adding that in addition to loan offers, the bank has also provided liability-side offers during the ongoing festival season which is expected to help bolster the CASA base as the bank moderates bulk deposit growth. The bank aims to improve the CASA ratio to 41 per cent in the “near future” from 39.6 per cent at present.

    Global advances were up 17.3 per cent y-o-y at ₹10.2 lakh crore. Domestic loans were ₹8.3 lakh crore, 16.5 per cent higher. Retail loans grew 22.2 per cent, led by 13-21 per cent growth in high focus areas such as automobile, home, mortgage and education loans and 67 per cent in personal loans.

    Chand said that 95-96 per cent of the personal loan borrowers are existing bank customers and the new customers are only those that start a salaried account with the bank, due to which the portfolio quality remains strong.

    However, given the industry situation the bank has decided to go slower on personal loans, guiding for FY24 growth of around 35 per cent. Further, the bank now has data for the last 2-3 years which it will analyse to review and recalibrate its strategy going forward.

    Slippages for the quarter were ₹4,331 crore, higher than both a quarter and a year ago, due to one large international account of ₹500 crore and one aviation account worth ₹1,773 crore being classified as bad loans. Recoveries and upgrades for the quarter were ₹2,207 crore.

    The bank’s management said that the outlook on the aviation account, referring to Go Air, remains positive. The CoC (committee of creditors) for the airline undergoing insolvency proceedings, has seen interested bidders and it is difficult to comment on the possibility of liquidation at this point, they said.

    Gross NPA ratio of the bank improved to 3.32 per cent from 5.31 per cent a year ago and 3.51 per cent a quarter ago. Net NPA ratio at 0.76 per cent too was better than 1.16 per cent in the previous year and 0.78 per cent in the previous quarter.

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  • Rebeca Romero Rainey: Authentic connection

    Rebeca Romero Rainey: Authentic connection

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    Photo by Chris Williams

    For community banks, marketing often points to finding ways to educate, support and grow community, as well as customer knowledge and awareness.

    True relationships withstand the test of time, and such is the case with the community bank/customer connection. It’s not unusual to hear about a community bank having served a family or a business for generations, and that’s a testament to the strength of the relationship.

    As we consider marketing in this month’s issue, I took time to reflect on exactly what differentiates the community banker and how marketing can help in growing and retaining business. I kept coming back to the fact that for community banks, marketing often points to finding ways to educate, support and grow community, as well as customer knowledge and awareness. By extension, these promotional efforts assume a natural role in a community bank’s journey, just enhancing what are already mission-critical initiatives.

    map pin

    Where I’ll be this month

    I’ll be connecting with community bankers from around the country at ICBA LIVE in Honolulu, Hawaii, from March 12–16. I hope to see you there!

    For example, consider ICBA chairman Brad Bolton’s Community Spirit Bank in Red Bay, Ala., and its work to share tips for financial resolutions in the local paper. Offering that information to the community helps individuals strengthen their financial savvy and supports a broader story of community bank leadership.

    Or look to ICBA past chairman Bob Fisher’s bank, Tioga State Bank in Spencer, N.Y., and how it teams up with local television stations to support cause-related activities, like the No Shave November Cure the Blue 5K. Not only does this event help raise funds for an important program, it also demonstrates the bank’s commitment to its community.

    These examples offer only a snapshot of what community banks all over the country do to support their communities from a mission-based approach. In many cases, the added promotion these efforts deliver is a side benefit to serving the community.

    That’s precisely why these efforts are successful: They garner attention because they are the right things to do. These stories create a value proposition around why banking with a community bank is so vital, and the differentiation from megabanks and credit unions happens by leading with the community bank relationship model front and center.

    So, as you think about your bank’s planned storytelling this year, know that ICBA is standing by to help. In fact, stay tuned for a very exciting announcement that we’ll be making during ICBA LIVE, which will shine a light on what differentiates community banking. And our work won’t stop there. We invite to you join us as we continue to tell the community banking story.

    Because beyond marketing, what you do matters to the customers and communities you serve. You are and will remain a partner through your customers’ lives and financial journeys. From a marketing perspective, that’s an ideal place to be.


    Rebeca Romero Rainey
    President and CEO, ICBA
    Connect with Rebeca @romerorainey

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    Lauri Loveridge

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  • The community bank guide to FedNow resources

    The community bank guide to FedNow resources

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    Photo by Ismail Rajo/iStock

    The time has come for the long-awaited FedNow launch. As community banks navigate this process, there are plenty of resources available to answer questions and provide guidance.

    By Colleen Morrison


    Between May and July of this year, non-pilot instant payment transactions will be live on FedNow, the first new Federal Reserve payment rail in more than 40 years. After much strategy, planning and discussion, the implementation phase has arrived.

    “As we near launch, I’m reminded of where we started,” says Nick Stanescu, senior vice president and business executive of the FedNow Service. “The decision to build the FedNow Service was the result of a multiyear initiative of collaborating with the industry to explore ways to modernize the U.S. payment system.”

    He notes that the launch of FedNow will represent a major landmark in modernizing and improving the U.S. payment system. “Importantly, this will level the playing field by allowing financial institutions of every size to benefit from safe and efficient instant payments,” he adds.

    Three sources of information on FedNow

    As community banks look to take advantage of this new opportunity, they seek resources to help them navigate the journey. With that in mind, industry experts agree there are three key sources of information to support banks in honing their instant payments plans.

    1. FedNow Explorer

    The Federal Reserve launched the FedNow Explorer to help financial institutions establish their individual evaluation and implementation needs. Offering a guided journey, a self-explore option and a quick link to resources, this site incorporates the latest news and information from the Fed about FedNow. In particular, the Service Readiness Guide and the Service Provider Showcase provide insights into preparation requirements and available solutions.

    “You have to educate yourself; you have to educate your employees and your management team. So, starting off with the FedNow Explorer has a lot of great resources,” says Sherri Reagin, chief financial officer at FedNow pilot participant North Salem State Bank, a $590 million-asset community bank in North Salem, Ind. “We even showed one of the videos at our annual training to all of our employees. They’ve heard me talking about FedNow for a couple of years now, but they didn’t fully understand it until there was a visual. There are so many great resources on that website where people can really get started.”

    2. Your Federal Reserve account executive

    The Federal Reserve account executive stands as a valuable resource for asking bank-specific questions about the FedNow Service and can benefit community banks that want to be early adopters. For example, Stanescu points out that there are four core capabilities of instant payments readiness that a community bank’s Federal Reserve account representative can help evaluate:

    • Connectivity to FedNow
    • Real-time posting and immediate funds availability
    • Settlement through either a Fed master account or a correspondent’s
    • Send and receive functionality

    Each area creates important decisions for the bank, and the Fed account executive can help financial institutions navigate the pros and cons.

    “Your Fed account executives are great places to start, as well as your technology solution providers, based on the product lines you think are going to use FedNow,” says Kari Mitchum, vice president of payments policy at ICBA.

    3. Core and third-party providers

    To that point, solution providers will play a crucial role in implementation from the core system to downstream customer-facing applications. Community banks will need to decide their required functionality in receive-only or a send-and-receive scenarios and work with their providers accordingly. For most, that process starts with talking to their cores.

    “My advice: Build a plan, understand what partners must be involved and do a lot of exploring with vendors,” says Debra Matthews, chief of deposit operations at $2.1 billion-asset Texas First Bank in Texas City, Texas, a FedNow pilot participant. “Explore what your core has available and plans to do in the future and determine if any additional third parties are needed for implementation.”

    Reagin agrees, emphasizing the enhanced role that core providers will play to accommodate FedNow. “Everything we do, all the fintechs that we use—if you’re going to settle a payment, it has to go through your core provider to get through your system,” she says. “So, they’re going to have to be involved, regardless of who you use to interface between the Federal Reserve and your financial institution.”

    Instant payments will soon be table stakes

    While the FedNow Service will launch in just a few months, the wide-scale rollout will take some time, and customer adoption will follow suit. However, if market history bears any indication, instant payments will be a critical part of payment processes in the future.

    “Keep in mind Apple Pay has been out for almost 14 years, and QR codes were created in 1994. FedNow coming out is not going to be some overnight change,” Mitchum says. “There’s that story from [FedEx founder] Fred Smith that he had the idea for FedEx in the 1960s, and the paper got a ‘C’ on it. They said, ‘Nobody wants stuff next day; there’s no need for this.’

    “Now we’re in the time of Amazon same-day delivery, two-hour delivery. But that doesn’t mean that we got rid of USPS. It doesn’t mean we got rid of two-day shipping. There are multiple choices for moving goods; there’s going to be multiple choices for moving money.”

    But with the rate of change in today’s digital space and this immediate gratification environment, it won’t take long for demand for instant payments to accelerate.

    “I think FedNow is going to transform the way that we do business, and the way that businesses operate in the future.”
    —Sherri Reagin, North Salem State Bank

    Use cases like early wage access, P2P payments and insurance disbursement have already emerged, and others will continue to develop. Community banks that don’t begin exploring instant payments may find themselves at a competitive disadvantage more quickly than they might think.

    “Financial institutions need to really learn the benefits of FedNow to be able to accelerate the services that we can offer to our customers. I think FedNow is going to transform the way that we do business, and the way that businesses operate in the future,” Reagin says. “The sooner we can get our customers and our employees acclimated to it, it’s just going to skyrocket.”


    FedNow resources from ICBA

    Community bankers benefit from education tailored directly to their needs, so ICBA has developed customized education to complement available resources.
    For example, ICBA Bancard ran a five-part webinar series called Ramping Up for the FedNow Launch, which includes the following sessions:

    1. Delay No More: Creating Your FedNow Plan
    2. FedNow Features, A Deep Dive
    3. Lessons Learned from Community Banks Implementing Instant Payments
    4. Preparing for 2023 and Q&A with a Fed Expert
    5. Exploring Instant Payments Use Cases

    ICBA is planning more events as the FedNow go-live date nears.

    “We’re looking to put together a robust 2023, and it’s going to be dynamic,” says Kari Mitchum, ICBA’s vice president of payments policy. “So, as we get closer to launch, make sure you’re always reading NewsWatch Today. We’re going to make sure there are frequent webinars and lots of education out there.”


    What about RTP?

    Currently, more than 180 financial institutions belong to The Clearing House’s Real Time Payments Network (RTP), and 80% of network participants are community institutions with less than $10 billion in assets. It became an attractive option for banks that wanted to get an early jump on instant payments.

    “We do think that there’s value in being set up to receive on both the RTP Network and FedNow,” said Nick Denning, senior vice president of payments industry relations at ICBA Bancard. “For a bank that is still trying to figure out what its broad instant payments and FedNow strategy will be, getting set up on RTP to receive now is one thing it can do to get moving forward while they figure out the nuances of their plans and approach.”

    Many third-party providers will use the same instant payments solution to hook into FedNow and RTP, so setting up to receive RTP transactions will help banks prepare for FedNow.


    Colleen Morrison is a writer in Maryland.

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  • Brad Bolton: Keep advocating

    Brad Bolton: Keep advocating

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    Photo by Chris Williams

    I am grateful to have had the opportunity to serve as chairman. I will continue to advocate for community banking, and for the rest of my career, stand side by side with you to fight our future battles.

    Serving as ICBA chairman has been one of the highest honors of my life. It’s hard to put into words how special this experience is. The work you’re doing every day puts real faces and names to the communities we’re fighting for, and it has been a privilege to be your representative at the national level.

    Yet, it takes the voices of many to make a true impact. That’s why I’ve asked community bankers to sacrifice a few minutes every day to advocate for our industry. We are what stands between our customers and an overreaching federal government and regulatory system. We hold the line for Main Street America, which needs us.

    My top three

    Reflections on community banking:

    1. Never take our community bank mission for granted; advocate for it.
    2. Keep innovating and implementing new technologies for your customers.
    3. Someone at your bank wants to lead it for the next generation. Let them.

    In today’s environment, that vigilance is critical to staying ahead of emerging threats. Each day brings forward new concerns, and we have to stay focused on who we are and who we represent. So, keep pressing forward in defending this great industry we get the opportunity to serve.

    For example, every community banker has a primary focus on how they can better serve their customers. It isn’t about making more money, but how we respond to community needs. We should also remind policymakers that community bankers are small business owners, too. And even though we have fiduciary and regulatory responsibilities to remain profitable and provide a return to our shareholders, our focus always comes back to how we can serve our customers better. In maintaining that focus on our relationship-centric mission, we will continue to thrive.

    That’s why it’s vital for community banks to remain independent, and a big theme for me has been encouraging bank executives to identify their next generation of leaders. There are those within your institution who share your vision and passion. Support their development and groom them to take the reins. Without your bank, your communities are at risk. So, make a succession plan to ensure your bank remains the lifeblood of the community.

    With that in mind, I implore you to keep fighting for Main Street. Keep raising your voices to advocate for your customers. Keep engaging with innovative companies to grow, evolve and better serve. Keep identifying future leaders to ensure the longevity of your institution, because your communities need you in their corner.

    I want to close by saying I am grateful to have had the opportunity to serve as chairman. I will continue to advocate for community banking, and for the rest of my career, stand side by side with you to fight our future battles. With that passion leading, I’m confident we’ll witness the continued growth and success of our beloved industry.


    Brad Bolton, Chairman, ICBA
    Brad Bolton is president and CEO of Community Spirit Bank in Red Bay, Ala.
    Connect with Brad @BradMBolton

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  • BankOnBuffalo redefines mobile banking

    BankOnBuffalo redefines mobile banking

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    BankOnBuffalo president Michael Noah says the bank’s mobile branch will provide service to those who don’t have easy access to banks. Photos by Luke Copping Photography

    BankOnBuffalo has hit the road with its new mobile bank, BankOnWheels, to meet the needs of underserved communities.

    By William Atkinson


    Name:
    BankOnBuffalo

    Assets:
    $1.1 billion

    Location:
    Buffalo, N.Y.

    This past November, BankOnBuffalo, a division of $5.5 billion-asset CNB Bank headquartered in Clearfield, Penn., added a new branch to its preexisting lineup of 12 branches and offices in or around Buffalo, N.Y.

    Where is this newest office located? Well, it depends on the day of the week. The $1.1 billion-asset community bank division based out of Buffalo built and outfitted a “rolling branch,” called BankOnWheels, an innovative banking experience that makes full-service banking accessible to more consumers and small businesses, particularly those in underserved communities, according to BankOnBuffalo president Michael Noah.

    “We are providing banking options in areas that have been known as ‘bank deserts,’ which is very important to us as a community bank.”
    —Michael Noah, BankOnBuffalo

    The first of its kind among financial institutions in western New York, BankOnWheels is a full-service bank branch within a 34-foot recreational vehicle. It enables the community bank to deliver essential banking services to communities that previously had little to no access to them. “We are providing banking options in areas that have been known as ‘bank deserts,’ which is very important to us as a community bank,” Noah says.

    All the bells and whistles

    The mobile branch has all the essentials to fill that void. BankOnWheels includes a walk-up ATM and two exterior teller windows where transactions can be performed and a platform desk is located for customers to speak with a bank associate.

    “Anything you can do in one of our branch locations, you can do in the BankOnWheels.”
    —Michael Noah, BankOnBuffalo

    Inside, it has most of the features of a traditional bank: a lobby, teller window and an office for private conversations with a BankOnBuffalo associate.

    “We saw the need, and we were eager to get the BankOnWheels rolling across our community,” says Noah. “Even with the rapid rise of technology allowing so much banking to be done remotely, research told us that consumers and business owners still greatly value branches where they can have face-to-face conversations with bankers, get answers to their questions and receive the assistance they need with transactions, loan applications and account openings.”

    BankOnWheels has all the technology and services that the community bank’s brick-and-mortar locations do, including wire transfers, an ATM, a teller cash recycler and an instant-issue debit card machine. “Anything you can do in one of our branch locations, you can do in the BankOnWheels,” Noah says.

    BankOnWheels evolved over several years as bank executives spoke with and listened to community leaders.

    “People didn’t ask for another bank location that the community couldn’t get to,” Noah says. “They wanted a way to bring the bank to the people and make it more accessible for the community. That really was the evolution of BankOnWheels: listening to and responding to the community.”

    Building a branch

    The planning process took more than two years. “We were involved in a ground-up planning process, similar to opening a new branch,” says Noah. “The project evolved over time, because we had to make sure that BankOnWheels had all the necessary capabilities of one of our branches.”

    BankOnBuffalo worked with local vendors to build and outfit the inside of the RV. A firm called Mobile Facilities LLC built the mobile banking unit, and multiple vendors were engaged in wrapping and servicing BankOnWheels. “This was an extensive process undertaken to bring the final product to the community,” says Noah.

    The community bank uses its existing branch staff to operate BankOnWheels, with four to five employees working on rotation, two at a time. “This creates a consistent client experience from a very well-trained and versatile team,” Noah says.

    As for security, BankOnBuffalo vetted and selected a third-party security firm, based on the firm’s ability to manage the complete security process and protect the community bank’s employees.

    “They work closely with local law enforcement and our corporate security team,” Noah explains. In addition, a professional security team from the security firm drives the RV and provides comprehensive security for BankOnWheels and its staff when they’re on the road.

    Expanding its footprint

    When the branch first became operational, it began serving three communities through its deployment in Niagara Falls and Buffalo.

    Within weeks of opening, BankOnBuffalo gained new customers in these areas and began opening new accounts. Based on the results and additional input from the communities, the bank plans to add other sites to the list in the future and keep this show on the road.


    William Atkinson is a writer in Illinois.

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  • Lindsay LaNore: 7 ideas for cultivating inspiration

    Lindsay LaNore: 7 ideas for cultivating inspiration

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    By Lindsay LaNore, ICBA


    The theme for ICBA LIVE 2023 is “Light the Fire. Light the Way.” As leaders, that’s a huge part of what we do: spark enthusiasm, encourage creativity and guide our teams on the paths to success. But inspiration doesn’t always happen spontaneously, or even daily, so it’s incumbent upon us to develop strategies and create environments that inspire and motivate our teams, all while making sure we stay inspired ourselves.

    Here are some great tools for cultivating inspiration.

    1. Remove limitations. Sometimes a project or task seems, on its face, to have restrictions. But we can often remove those perceived limitations, be experimental and think outside the box. Yes, this could result in a few errors, but it might also generate successful new ideas or strategies. Let your team know that it’s OK to fail.
    2. Don’t forget to dream. This idea is inspired by the book The Dream Manager by Matthew Kelly, and it’s a powerful message to share with your team. Encourage everyone to start a dream book, to write down their dreams (both professional and personal), and to dream without limits. The book can serve as a resource to remind us of the dreams (big or small) that we have, and that reminder can jump-start the enthusiasm needed to begin or continue a task.
    3. Focus on strengths. Lean into your employees’ strengths and talents, and they’ll feel naturally more authentic and empowered. Cultivating a strengths-based environment increases creativity and productivity.
    4. Focus on team bonding. On average, a full-time employee spends 40 hours a week working with the same people. Don’t underestimate the value of team-building exercises to bring them together. If they’re in the thick of a project, invite them to take a break, pose a fun question to the group or play a quick game. Fostering camaraderie cultivates a stronger team. Colleagues who are invested in each other will look forward to working together.
    5. Make motivation a topic. Adopt “Motivation Monday” and ask the team to talk about what motivates them. Ask them how they find inspiration personally. This can give leaders and fellow colleagues a beneficial understanding of what each employee values.
    6. Let people do their jobs. No one wants to be micromanaged. Allow for autonomy where possible and be clear in your words so that employees know they are empowered to do their job. It shows a level of trust and respect, which generally leads to higher job satisfaction and greater productivity.
    7. Show appreciation. We’ve said this before, but leaders must show appreciation for the work their team is doing. It goes a long way.

    But above all, remember that employees are individuals. What inspires or motivates one may not be as powerful for another. So, tailor your tactics to suit both your team and the individuals within it.


    Lindsay LaNore (lindsay.lanore@icba.org) is ICBA’s group executive vice president and chief learning and experience officer

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