Tag: khmai

After being closed for over a month, Khmai Cambodian Fine Dining and its sibling restaurant Kaun Khmai will reopen on Wednesday, September 18 at its Rogers Park location near Loyola University’s campus. Reservations are available for opening day.

One of Eater’s 15 Best New Restaurants in America in 2022, owner and chef Mona Sang closed the restaurant after construction dust at an upcoming Starbucks next door contaminated her restaurant. “Our dining room, our kitchen, and everything was covered in dust, top to bottom,” Sang says. Debris seeped into coolers and contaminated glassware. Sang says she feared that she might never reopen again, noting that a financial advisor estimated it could cost $400,000 to cover lost revenues and cleanup efforts at 6580 N. Sheridan Road.

Sang says construction workers at the neighboring business initially “brushed me off,” and continued work despite the dirt and dust that forced her to throw away $10,000 of food. She says she’s not 100 percent sure how the dust made its way from Starbucks to the restaurant. It may have been the HVAC system or through two holes in a wall between Khmai and the coffee shop. Apparently, a demising wall, a type of structure used to partition sections of a building, was put up by the university and hid the holes from Starbucks’ general contractor. The holes weren’t patched when construction began on August 12. Sang says the contractor told her that their work would not affect her business. But on August 13, she arrived to chaos.

“We couldn’t even breathe, so at that point, I told everyone just to finish up putting things away and put on a mask — I had to have my mom put on a mask, she was having a hard time breathing,” Sang says. “And then basically I was like, I cannot serve people. I cannot do this.”

Jack X. Li/Eater Chicago

She announced the closure in an Instagram post on August 14 and then went into more detail with a video shared on August 23. Now that she’s announced a reopening date, Sang says she hopes Starbucks will halt construction, or at least be considerate, while her restaurant is open. Loud construction noises have a habit of ruining any ambiance in the dining room.

No one has taken accountability for the mess with the unnamed general contractor, Starbucks, and Loyola blaming each other. Sang is caught in the middle after pursuing a fresh start with the university. The restaurateur left her original Rogers Park location near the Evanston border in late 2023 due to trouble with her landlord.

Starbucks maintains that since Loyola is the landlord it’s their responsibility to deal with Sang’s concerns. Sang has written emails and spent countless hours trying to find answers.

“Everybody is going to be pointing fingers,” Sang says. “At this point, I don’t care whose fault it is.”

Sang, who got her start with Lettuce Entertain You Enterprises, called the decision to close heartbreaking. The restaurants had only been open in the location since June, near the campus where Sang’s daughter attends college. Inside a bigger and more modern space, Sang unveiled two restaurants, a casual space similar to her original, called Khan Khmai. A second dining room housed a different menu, meant to showcase Cambodian cuisine in a more upscale manner. Just before the shutdown, the city had granted Khmai a liquor license and the restaurant had begun serving cocktails. Alcoholic drinks can be a huge revenue generator for restaurants that can help sustain them.

“I put all my hard-earned money into it — all of our savings, creating everything — so that we have just to open up this place and for like, within like, you know, less than two months,” Sang says.

Sang says Loyola was helpful during the closure, but only after she wrote a letter to Loyola CFO Wayne Magdziarz telling him that she needed assistance or her dream restaurant would permanently close. Sang says the school responded to her by offering a loan that could help her quickly reopen. The terms of the loan haven’t yet been finalized so Sang can’t say how much money she’ll borrow. She calls the money “the bare minimum” amount so she can once more serve customers. Sang will also have to dip into her personal savings to keep the restaurant afloat. Loyola did not respond to Eater’s request for comment.

The Starbucks should open sometime this fall. Last week, a Starbucks rep provided a statement on the matter.

“Starbucks is committed to being a good neighbor, and we strongly encourage all parties to find a resolution that works for everyone, so that our soon-to-be neighbor can reopen right away,” the emailed statement reads.

The juxtaposition of a small family-owned restaurant being impacted by the actions of one of the world’s biggest companies isn’t lost upon Sang. She says there’s no way Starbucks would care about her business. Regardless of whose fault it was, Sang says she’s disappointed that no one from Starbucks made contact with her: “Just reaching out and asking if there’s anything we can help you with” would have been nice, Sang says, “Just to say ‘I’m sorry this happened.’”

Jack X. Li/Eater Chicago

Beyond lost revenue, Sang is concerned with broken trust. She feels guilty about canceling reservations — diners had booked tables to celebrate special occasions. Workers left the restaurant needing income while the restaurant remained closed. Some of her mother’s favorite employees won’t be returning, and that’s a difficult conversation Sang had to have. Before closing, Khmai employed about 40 people. Sang says Khmai is hiring for all positions if any service workers have an interest.

On the bright side, opening day will take place on Sieng’s birthday. Though a lot of records and history were lost as they fled Pol Pot’s regime for America, Sang says she believes her mother will turn 82. Cooking Cambodian food proved therapeutic for Sieng and was one of the reasons that made Khmai special. It goes beyond the stellar egg rolls that Sang made for her church before opening her restaurant. Sang also trains workers on the history behind her dishes so they can share with diners.

Sang says when Khmai opens they’ll launch happy hour specials from 3 p.m. to 6 p.m. with the hope that will help them pay off the loan. Later this fall, Khmai will also launch weekend brunch.

Starbucks’s general contractor and Sang’s restaurants shared the same insurance company. Upon learning that, Sang says she wasn’t surprised when the company denied her claim. Sang says friends have recommended attorneys, but right now she’s not pursuing a lawsuit.

“It’s not about even the money,” she says. “The reason we opened up this place was because we wanted to educate Chicago about Cambodian food. We wanted to make sure that we had a place for our community.”

Correction, Monday, September 16, 9:12 p.m.: A previous version of this story misstated that the opening day was Thursday when it is on Wednesday, September 18.