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I was surprised when Metallica guitarist Kirk Hammett told me, “I’m a complete introvert. It’s very hard for me to enter certain social situations.”
“You’re able to stand onstage in front of tens of thousands of people,” I said. “That doesn’t sound shy to me.” (In short, how could he not be a total extrovert?)
“That’s different,” he said. “There I’m totally comfortable and in the moment, because it’s like I’m in a little bubble, playing music with my friends.”
Should I have been surprised Kirk is introverted? (Or that Richard Branson is introverted? Or Warren Buffett, he of the five-hour Berkshire Hathaway annual meeting Q & A sessions?)
Nope: being introverted or extroverted has little to do with what you do, especially in public.
Here are few other things conventional wisdom gets wrong about introverts and extroverts.
1. Extroverts are better suited to be leaders than introverts.
Yeah, no. According to multiple studies, there’s no difference in the effectiveness of introverted leaders and extroverted leaders in terms of overall team and company performance.
Except in certain circumstances: as Adam Grant notes, extroverts are more effective leading employees who tend to seek guidance, direction, and motivation, and introverted leaders are more effective leading employees who tend to take initiative and work well without supervision.
The best leaders? Whether introverted or extroverted, they adapt to the individual needs of each employee. The key is what you do with who you are, and what you believe.
As Simon Sinek says:
These are phenomenal, phenomenal leaders who are all introverts. The one thing they have in common, whether you’re extroverted or introverted, is undying belief in your cause.
The charisma is not how much energy you have. The charisma is how much you’re willing to devote to that. And if it’s all of it, you have charisma. You have leadership capacity.
If you’re an introvert, one of your strengths is the ability to assess, analyze, evaluate, and make considered, thoughtful decisions. So is the willingness to back your decisions — and your goals — with determination, effort, and persistence.
Both of which are qualities of a great leader.
2. “Extroverts like to spend time in the outer world of people and things, introverts in the inner world of ideas and images.”
The above quote comes from the folks at Myers-Briggs, early popularizers of the “E” and “I” in the MBTI personality test.
Science shows that’s really not the case, though. A study published in Personality and Individual Differences found that introverts tend to spend the same amount of time with people, and doing things, as extroverts do. (And they’re just as happy as extroverts when they do.)
A study published in Journal of Personality and Social Psychology found that extroverts get energy from talking and interacting with other people, but so do introverts; in fact, both extroverts and introverts said their energy levels were highest when they interacted with other people, whether at work or in their personal lives.
Whether you’re introverted or extroverted, you like to spend time in the outer world, interacting with people and doing things.
The only real difference in extroverts and introverts is their sensitivity to outside stimulation. I’m introverted, so after a while I need a little quiet time to recharge. My brother-in-law is extremely extroverted and never seems to need quiet time; to him, more interaction provides even more energy.
3. Extroverts are better at sales than introverts.
Actually, neither extroverts or introverts are better. A study published in International Journal of Selection and Assessment found no correlation between extroversion or introversion and sales performance.
The real winners? Ambiverts, the people who tend to fall somewhere in the middle of the spectrum — and as a result, can more easily adapt their approach depending on the individual needs of potential customers. According to the authors of a study published in Psychological Science:
Because they naturally engage in a flexible pattern of talking and listening, ambiverts are likely to express sufficient assertiveness and enthusiasm to persuade and close a sale but are more inclined to listen to customers’ interests and less vulnerable to appearing too excited or overconfident.
Turns out the same is true for being a great leader and a great salesperson: your personality matters a lot less than your willingness and ability to adapt to the needs of other people.
4. Extroverts perform better in public situations than introverts.
Extroversion and introversion have little to do with social skills. Plenty of introverts are engaging, and plenty of extroverts are socially awkward.
The situation also matters. Some extroverts love interacting in a group, but struggle with one-on-one conversations.
The best meetings I ever attended were led by an introvert. He wasn’t loud, or talkative, or charismatic, or any of the stereotypical signs of extroversion. When he spoke, it was to the point. When he listened, he really listened. He had figured out how to use what he did best to his advantage.
Research bears out that approach; a Carleton University study found that performance is mitigated by psychological coping style. If you’re shy, coming to a meeting prepared will help you feel comfortable speaking up. If you’re outgoing and gregarious, reminding yourself to listen more than you speak — or even to make sure you speak last — helps ensure other people feel listened to and valued.
And gives you the opportunity to learn whether your assumptions or “just thinking out loud” opinions are wrong.
The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.
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Jeff Haden
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