ING Bank is planning to deploy agentic AI in its lending processes. “In retail, we already use traditional machine learning to approve loans in an instant way,” Marco Li Mandri, head of advanced analytics strategy at the $1.2 trillion bank, told FinAi News. “These models can check creditworthiness of a consumer, past records and approve them […]
Vaidik Trivedi
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ING Bank is blending traditional machine learning with generative AI to boost efficiencies as it innovates with customer needs in mind. “We have to pick and choose domains where deploying tech generates high impact and value,” Marco Li Mandri, head of advanced analytics strategy at the $1.2 trillion bank, told FinAi News. “We also blend […]
Vaidik Trivedi
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ING Bank is developing and deploying generative AI solutions within most areas of its business to streamline consumer and backend operations. “We are a bank that is really focusing on becoming frictionless for our clients … and AI is an important lever for that,” Marnix van Stiphout, chief operations officer and chief transformation officer, […]
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Vaidik Trivedi
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Daniele Tonella was named ING’s chief technology officer July 29, succeeding interim CTO Marnix van Stiphout. His appointment is effective Aug. 5. Tonella previously served at group chief information officer and chief executive of UniCredit Services and held roles at AXA Group, Evalueserve and Swiss Life, according to ING’s July 29 release. More recently, he […]
Whitney McDonald
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ING is running a generative AI-driven chatbot pilot in the Netherlands before it scales the technology. The pilot funnels only 2.5% of clients’ chats into its gen AI chatbot, Chief Analytics Officer Bahadir Yilmaz told Bank Automation News at the recent Money2020 Europe event in Amsterdam. Queries sent to the chatbot are selected at random […]
Whitney McDonald
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ING Bank is improving its digital capabilities and offerings as it posted growing mobile banking adoption in the first quarter. The bank is prioritizing delivering “a superior customized digital experience that is personal, easy, relevant and instant,” Chief Executive Steven van Rijswijk said during the digital bank’s first-quarter earnings call today. The Amsterdam-based bank reported […]
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ING Bank is moving its operations to the cloud for scalability, efficiency and security. The $967 billion bank’s operations are 65% on a private cloud, Marco Eijsackers, head of the CIO office at ING, told Bank Automation News. “We started our migration in 2014-15 in partnership with Microsoft by building private clouds,” Eijsackers said. “Back […]
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Whitney McDonald
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Netherlands-based ING Bank has identified AI and analytics as a critical priority as digital usership ticked up in the third quarter. The $967 billion bank is looking to implement generative AI for coding and within its contact centers, Bahadir Yilmaz, chief analytics officer at ING, told Bank Automation News. “Starting from top business priorities, we […]
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LONDON – Banks continue to grapple with idea of buy vs. build, but partnerships with fintechs allow the entities teach each other about innovation and customer experience. “Banks can learn from fintechs how to be agile, innovative and customer-focused, while we offer them a big installed base and learnings on how banking [and regulation] works,” […]
Neil Ainger
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