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  • Incident IQ Rolls Out an Array of User-Centric Enhancements and a Comprehensive Certification Program for K-12 Districts

    Incident IQ Rolls Out an Array of User-Centric Enhancements and a Comprehensive Certification Program for K-12 Districts

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    Incident IQ introduces new platform enhancements for better user experience.


    ATLANTA, November 29, 2023 (Newswire.com)
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    Building upon its commitment to innovation in K-12 workflow management, Incident IQ has introduced a powerful series of platform enhancements that bring new value to school districts. These enhancements build on Incident IQ’s strong reputation by offering a higher level of usability, user-friendly efficiencies, and unwavering data security.

    The highly anticipated release of global search delivers on customer feedback and Incident IQ’s vision to put essential information at the fingertips of users. This release marks a significant advancement for Incident IQ, further enriching the user experience and echoing the ease of use of leading global search engines. Enhanced global search ensures users can swiftly and intuitively locate the exact information they need, precisely when they need it. This new feature isn’t just about saving time; it’s about ensuring every search within the platform leads to rapid, accurate results and ultimately, more informed decision-making. 

    In another significant advancement of its platform capabilities, Incident IQ has enhanced its Quick Tickets feature, aligning with its commitment to a more user-friendly experience for faculty and staff. The enhanced Quick Tickets functionality expands the efficiency of ticket submissions, allowing users to submit detailed requests with minimal effort — often in just one or two clicks. Despite the streamlined submission process, this enhancement preserves the detail and depth of ticket data, crucial for rules routing, analytics, and organizing help requests.

    Additionally, enhanced Quick Tickets offer administrators unprecedented flexibility in configuring and deploying workflows tailored to their user base. A notable feature of this upgrade is the ability for administrators to create and distribute Quick Ticket links directly to users. This functionality allows for precise targeting down to specific issue categories or ticket types, ensuring the right Quick Tickets are easily accessible on the dashboards of designated users.

    On a mission to increase value for customers, Incident IQ is launching its Customer Certification Program, curated to ensure districts have access to the best training materials to help them maximize their investment in Incident IQ. A natural evolution of its popular iiQ Academy, this program is specifically tailored to equip K-12 IT professionals with ongoing skills and personalized learning in an ever-evolving technological landscape, acknowledging the importance of professional growth and development.

    The integration with Munis and new fee scheduling capabilities highlight Incident IQ’s responsiveness to improving administrative and operational practices within school districts. The Munis integration ensures seamless employee data synchronization, while new fee scheduling features automate the calculation of event-related fees, adding a layer of convenience, precision, and reliability to school event management.

    As previously recognized earlier this year, Incident IQ announced that it has achieved SOC2 Type 2 compliance without qualifications following the conclusion of a rigorous audit process covering security, availability, processing integrity, confidentiality, and privacy. This acknowledgment of Incident IQ’s considerable investments in its own internal controls and commitment to security bolsters its position as the trusted platform for K-12.

    Jason Martin, CTO of Incident IQ, comments, “Our latest enhancements are a natural progression of our journey to empower K-12 districts with sophisticated yet accessible workflow management solutions. We are constantly looking ahead, anticipating the needs of our users, and forging the path for the future of educational IT management.”

    This suite of enhancements represents much more than incremental updates; it is an expression of Incident IQ’s ongoing commitment to improving the experience of its users by delivering finely tuned, intuitive, and secure solutions that cater to the unique challenges of K-12 districts. 

    For a deeper dive into all of the new enhancements coming to Incident IQ, please visit www.IncidentIQ.com

    Enhancements at a Glance:

    • Incident IQ platform advancements improve upon K-12 workflow management, offering an intuitive experience that enriches education technology ecosystems. These enhancements raise the bar for usability, operational efficiency, and data security in education technology.
    • The latest features, including the recently released Quick Tickets enhancements showcase Incident IQ’s commitment to delivering on customer enhancement requests and improving operational efficiency, user experience, and compliance.
    • Incident IQ’s integration with Munis, scheduled to go live December 2023, followed by the launch of a Customer Certification Program, reflects a commitment to comprehensive, tailored solutions for school districts.
    • Incident IQ is releasing Fee Management on December 9th, 2023.

    About Incident IQ:

    Incident IQ is the workflow management platform built exclusively for K-12 schools, featuring asset management, help ticketing, facilities maintenance solutions, and more. More than nine million students and teachers in over 1,500 districts rely on the Incident IQ platform to manage and deliver mission-critical services.

    Source: Incident IQ

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  • Incident IQ Secures SOC 2, Type 2 Compliance, Reinforcing Its Commitment to Best-in-Class Security Practices for K-12 Education

    Incident IQ Secures SOC 2, Type 2 Compliance, Reinforcing Its Commitment to Best-in-Class Security Practices for K-12 Education

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    ATLANTA, November 8, 2023 (Newswire.com)
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    Incident IQ, the leading provider of IT service management platforms tailored for the K-12 sector, today announced it has been found to be SOC2 Type 2 compliant without qualifications following the conclusion of a rigorous audit process covering security, availability, processing integrity, confidentiality, and privacy. This acknowledgment of Incident IQ’s considerable investments in its own internal controls and commitment to security bolsters its position as the trusted platform for K-12. This achievement underscores Incident IQ’s unwavering dedication to upholding the highest level security standards, ensuring that district and student data remains private in an increasingly interconnected world.

    While many platforms may inadvertently place districts at risk by overlooking the complexities of holistic security, Incident IQ takes a comprehensive, proactive approach. Beyond developing a robust workflow management platform committed to K-12 district data protection, iiQ’s approach extends to its own internal operations. From ensuring client data security to continuously training employees on modern cyber threats, Incident IQ ensures that the broader landscape of cybersecurity is always in view. 

    “In an era in which K-12 districts increasingly collaborate with external vendors and SaaS providers, the potential risk of exposure of student Personal Identifiable Information (PII) has never been more pronounced. Recognizing this potential vulnerability, we’ve consistently prioritized rigorous security measures and implementation of robust internal controls from the very beginning of this company,” said Jason Martin, Incident IQ CTO.

    In an era where technology drives educational advancement, K-12 districts have the opportunity to harness the potential of digital tools and resources. Central to unlocking this potential is the commitment to ensuring the privacy and security of student, faculty, and staff data. With Incident IQ, districts are not just adopting a platform; they are also gaining a steadfast ally that is always active, alert, and prepared. From its inception, Incident IQ was built on a foundation of cybersecurity, ensuring stringent access limitations and controls.

    Incident iQ’s platform ensures peace of mind for K-12 IT professionals and administrators. School districts can focus on their primary tasks of supporting teaching and learning, knowing Incident IQ is proactively safeguarding their data. 

    “K-12 districts have a monumental task, including tight budgets and evolving responsibilities,” added R.T. Collins, CEO. “But at the heart of it all is the need to ensure the privacy and security of student, faculty, and staff data. With Incident IQ, districts get a platform that’s always active, always alert, and always prepared.”

    Organizations interested in reviewing Incident IQ’s SOC reports or learning more about the company’s security practices are encouraged to contact the company for more details on how to review the report.

    About Incident IQ:

    Incident IQ is the workflow management platform built exclusively for K-12 schools, featuring asset management, help ticketing, facilities maintenance solutions, and more. More than ten million students and teachers in over 1,500 districts rely on the Incident IQ platform to manage and deliver mission-critical services.

    About SOC 2: 

    SOC 2 is a component of the American Institute of CPAs‘ (AICPA)’s Service Organization Control reporting platform. SOC 2 reports assess and attest to an organization’s controls per AICPA’s 5 Trust Service Criteria: security, availability, processing integrity, confidentiality, and privacy. SOC 2 includes a technical audit and confirmation that comprehensive information security policies and procedures are documented and followed.

    Source: Incident IQ

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  • Incident IQ Announces CEO Succession

    Incident IQ Announces CEO Succession

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    Founder and CEO Travis Collins announces retirement, Chief Operating Officer R.T. Collins appointed as new CEO


    ATLANTA, March 22, 2023 (Newswire.com)
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    Incident IQ, the workflow management platform built for K-12, announced today that CEO Travis Collins will retire on March 31 and that Chief Operating Officer R.T. Collins will succeed him as Incident IQ’s new CEO.

    Travis Collins has been the chief executive of Incident IQ since the company’s founding in August of 2016. Prior to Incident IQ, Travis was the founder and CEO of Lexicon Tech Solutions, Inc., CEO of the ChannelMax subsidiary of ScanSource, Inc., the co-founder of Black Arrow eCom, and the co-founder and CEO of AccuScan, Inc. He also served on the Rockdale County (GA) Board of Education for 12 years, completing his Board service in 2008. Travis began his professional career with NCR Corporation and is a 1979 graduate of the Georgia Institute of Technology with a B.S. in Industrial Management.

    “Being a part of the Incident IQ team and working with the K-12 community to help improve support for teaching and learning has been the highlight of my professional career,” Travis Collins said. “I can’t wait to see the innovations and improvements that our team and our partner districts will create together in the years to come. It has been a joy and privilege to be part of this journey — not a day of it has really felt like work.” 

    Travis will continue to serve Incident IQ as a member of the company’s Board of Directors.

    “I am excited to announce that Chief Operating Officer R.T. Collins has been unanimously appointed by the company’s Board of Directors to become the next Chief Executive Officer of Incident IQ,” continued Travis Collins. “R.T. has led our team since the earliest days of iiQ to build the company, earn the trust of the K-12 community, and to create and realize the vision for our ‘workflow management platform built for K-12.’ There is no better leader for Incident IQ than R.T.” 

    R.T. Collins will officially assume his position as CEO on April 1, 2023, and will continue to serve as a member of the company’s Board of Directors.

    As COO, R.T. Collins has been instrumental in Incident IQ’s growth from its first pilot customer to now serving more than 1,200 school districts nationwide. He similarly helped drive the transformation of Incident IQ from the initial founding members to today’s high-performing team of 150 people. Prior to Incident IQ, R.T. served in the United States Air Force as an officer and military attorney, before leaving active duty to lead the K-12 services practice at Lexicon Tech Solutions. 

    “This moment in Incident IQ’s journey is the most exciting yet, and I’m thrilled to be leading an incredible team on such an important mission,” said R.T. Collins. “Our opportunity in the next several years is to fully transform how K-12 schools tackle support and operational workflows districtwide. By making these workflows easier, we can create massive efficiencies for districts and return time for what matters most: teaching and learning.”  

    “We see tremendous demand from K-12 school districts for Incident IQ’s workflow management solutions which optimize critical district support functions,” said Larry Contrella, Incident IQ Board Member and General Partner at JMI Equity. “From the company’s beginning, Travis invested to build an amazing team and culture that remains laser-focused on partnering with schools to accomplish this mission and to help them free up time to focus on educating students.” 

    Contrella continued, “As COO, R.T. ‘s leadership has been critical to iiQ’s rapid growth from the start and over the last seven years. We’re thrilled that he will now be leading the company as Incident IQ’s next CEO.” 

    About Incident IQ 

    Incident IQ is the workflow management platform built exclusively for K-12 schools, featuring asset management, help ticketing, facilities maintenance solutions, and more.  More than seven million students and teachers in over 1,200 districts rely on the Incident IQ platform to manage and deliver mission-critical services.

    Incident IQ is based in Atlanta.

    Source: Incident IQ

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  • Incident IQ Names New Chief Revenue Officer

    Incident IQ Names New Chief Revenue Officer

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    Press Release
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    Nov 29, 2022


    ATLANTA, November 29, 2022 (Newswire.com)
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    Incident IQ, the workflow management platform built for K-12, announced today that Mark Horne has joined the company’s leadership team as Chief Revenue Officer.

    Prior to joining Incident IQ, Mark Horne was the Chief Marketing Officer of Pindrop, a leading voice identity and security company. Throughout his career, Horne has led top-performing marketing operations at B2B SaaS companies like NCR, Sage, and RedHat. 

    “Mark’s experience with go-to-market alignment, demand generation, and leadership makes him a perfect fit for Incident IQ,” said Travis Collins, CEO of Incident IQ. “Mark will help the company in our mission to deliver maximum value to K-12 school districts with our workflow management platform technology. His expertise in coordinating marketing, sales, and customer success operations will help continue Incident IQ’s rapid growth. We are excited for Mark to join Incident IQ.”

    “I fell in love with the mission of Incident IQ,” said Mark Horne. “With countless friends who are teachers, two children who have gone through the K-12 school system, and a wife who spent years substituting teaching, I have seen firsthand how challenging it is for educators. Helping make the operations and technology of a school district run smoothly and giving time back to the teachers and staff is critical as we race to develop the leaders of the future. I am thrilled to join Incident IQ and be a part of the great company the team has built.” 

    About Incident IQ

    Incident IQ is the workflow management platform built exclusively for K-12 schools, featuring asset management, help ticketing, facilities maintenance solutions, and more. Millions of students and teachers in districts across 49 states rely on the Incident IQ platform to manage and deliver mission-critical services.

    Incident IQ is based in Atlanta. 

    Source: Incident IQ

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