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Tag: iab-computing

  • ‘We no longer know what reality is.’ How tech companies are working to help detect AI-generated images | CNN Business

    ‘We no longer know what reality is.’ How tech companies are working to help detect AI-generated images | CNN Business

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    New York
    CNN
     — 

    For a brief moment last month, an image purporting to show an explosion near the Pentagon spread on social media, causing panic and a market sell-off. The image, which bore all the hallmarks of being generated by AI, was later debunked by authorities.

    But according to Jeffrey McGregor, the CEO of Truepic, it is “truly the tip of the iceberg of what’s to come.” As he put it, “We’re going to see a lot more AI generated content start to surface on social media, and we’re just not prepared for it.”

    McGregor’s company is working to address this problem. Truepic offers technology that claims to authenticate media at the point of creation through its Truepic Lens. The application captures data including date, time, location and the device used to make the image, and applies a digital signature to verify if the image is organic, or if it has been manipulated or generated by AI.

    Truepic, which is backed by Microsoft, was founded in 2015, years before the launch of AI-powered image generation tools like Dall-E and Midjourney. Now McGregor says the company is seeing interest from “anyone that is making a decision based off of a photo,” from NGOs to media companies to insurance firms looking to confirm a claim is legitimate.

    “When anything can be faked, everything can be fake,” McGregor said. “Knowing that generative AI has reached this tipping point in quality and accessibility, we no longer know what reality is when we’re online.”

    Tech companies like Truepic have been working to combat online misinformation for years, but the rise of a new crop of AI tools that can quickly generate compelling images and written work in response to user prompts has added new urgency to these efforts. In recent months, an AI-generated image of Pope Francis in a puffer jacket went viral and AI-generated images of former President Donald Trump getting arrested were widely shared, shortly before he was indicted.

    Some lawmakers are now calling for tech companies to address the problem. Vera Jourova, vice president of the European Commission, on Monday called for signatories of the EU Code of Practice on Disinformation – a list that includes Google, Meta, Microsoft and TikTok – to “put in place technology to recognize such content and clearly label this to users.”

    A growing number of startups and Big Tech companies, including some that are deploying generative AI technology in their products, are trying to implement standards and solutions to help people determine whether an image or video is made with AI. Some of these companies bear names like Reality Defender, which speak to the potential stakes of the effort: protecting our very sense of what’s real and what’s not.

    But as AI technology develops faster than humans can keep up, it’s unclear whether these technical solutions will be able to fully address the problem. Even OpenAI, the company behind Dall-E and ChatGPT, admitted earlier this year that its own effort to help detect AI-generated writing, rather than images, is “imperfect,” and warned it should be “taken with a grain of salt.”

    “This is about mitigation, not elimination,” Hany Farid, a digital forensic expert and professor at the University of California, Berkeley, told CNN. “I don’t think it’s a lost cause, but I do think that there’s a lot that has to get done.”

    “The hope,” Farid said, is to get to a point where “some teenager in his parents basement can’t create an image and swing an election or move the market half a trillion dollars.”

    Companies are broadly taking two approaches to address the issue.

    One tactic relies on developing programs to identify images as AI-generated after they have been produced and shared online; the other focuses on marking an image as real or AI-generated at its conception with a kind of digital signature.

    Reality Defender and Hive Moderation are working on the former. With their platforms, users can upload existing images to be scanned and then receive an instant breakdown with a percentage indicating the likelihood for whether it’s real or AI-generated based on a large amount of data.

    Reality Defender, which launched before “generative AI” became a buzzword and was part of competitive Silicon Valley tech accelerator Y Combinator, says it uses “proprietary deepfake and generative content fingerprinting technology” to spot AI-generated video, audio and images.

    In an example provided by the company, Reality Defender highlights an image of a Tom Cruise deepfake as 53% “suspicious,” telling the user it has found evidence showing the face was warped, “a common artifact of image manipulation.”

    Defending reality could prove to be a lucrative business if the issue becomes a frequent concern for businesses and individuals. These services offer limited free demos as well as paid tiers. Hive Moderation said it charges $1.50 for every 1,000 images as well as “annual contract deals” that offer a discount. Realty Defender said its pricing may vary based on various factors, including whether the client needs “any bespoke factors requiring our team’s expertise and assistance.”

    “The risk is doubling every month,” Ben Colman, CEO of Reality Defender, told CNN. “Anybody can do this. You don’t need a PhD in computer science. You don’t need to spin up servers on Amazon. You don’t need to know how to write ransomware. Anybody can do this just by Googling ‘fake face generator.’”

    Kevin Guo, CEO of Hive Moderation, described it as “an arms race.”

    “We have to keep looking at all the new ways that people are creating this content, we have to understand it and add it to our dataset to then classify the future,” Guo told CNN. “Today it’s a small percent of content for sure that’s AI-generated, but I think that’s going to change over the next few years.”

    In a different, preventative approach, some larger tech companies are working to integrate a kind of watermark to images to certify media as real or AI-generated when they’re first created. The effort has so far largely been driven by the Coalition for Content Provenance and Authenticity, or C2PA.

    The C2PA was founded in 2021 to create a technical standard that certifies the source and history of digital media. It combines efforts by the Adobe-led Content Authenticity Initiative (CAI) and Project Origin, a Microsoft- and BBC-spearheaded initiative that focuses on combating disinformation in digital news. Other companies involved in C2PA include Truepic, Intel and Sony.

    Based on the C2PA’s guidelines, the CAI makes open source tools for companies to create content credentials, or the metadata that contains information about the image. This “allows creators to transparently share the details of how they created an image,” according to the CAI website. “This way, an end user can access context around who, what, and how the picture was changed — then judge for themselves how authentic that image is.”

    “Adobe doesn’t have a revenue center around this. We’re doing it because we think this has to exist,” Andy Parsons, Senior Director at CAI, told CNN. “We think it’s a very important foundational countermeasure against mis- and disinformation.”

    Many companies are already integrating the C2PA standard and CAI tools into their applications. Adobe’s Firefly, an AI image generation tool recently added to Photoshop, follows the standard through the Content Credentials feature. Microsoft also announced that AI art created by Bing Image Creator and Microsoft Designer will carry a cryptographic signature in the coming months.

    Other tech companies like Google appear to be pursuing a playbook that pulls a bit from both approaches.

    In May, Google announced a tool called About this image, offering users the ability to see when images found on its site were originally indexed by Google, where images might have first appeared and where else they can be found online. The tech company also announced that every AI-generated image created by Google will carry a markup in the original file to “give context” if the image is found on another website or platform.

    While tech companies are trying to tackle concerns about Ai-generated images and the integrity of digital media, experts in the field stress that these businesses will ultimately need to work with each other and the government to address the problem.

    “We’re going to need cooperation from the Twitters of the world and the Facebooks of the world so they start taking this stuff more seriously, and stop promoting the fake stuff and start promoting the real stuff,” said Farid. “There’s a regulatory part that we haven’t talked about. There’s an education part that we haven’t talked about.”

    Parsons agreed. “This is not a single company or a single government or a single individual in academia who can make this possible,” he said. “We need everybody to participate.”

    For now, however, tech companies continue to move forward with pushing more AI tools into the world.

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  • Twitter accused of failing to pay millions in employee bonuses after Musk takeover | CNN Business

    Twitter accused of failing to pay millions in employee bonuses after Musk takeover | CNN Business

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    CNN
     — 

    Twitter failed to pay out annual bonuses to staff after its acquisition by billionaire Elon Musk despite repeated assurances from executives in the lead-up to the deal closing that the company would do so, according to a new lawsuit filed on behalf of employees.

    The lawsuit was filed in a San Francisco federal court on Tuesday by Mark Schobinger, who was a senior director of compensation at Twitter until he left the company late last month. The suit is seeking class action status for former and current Twitter employees who did not receive their 2022 bonus.

    “We estimate about a couple thousand employees would have been eligible for the bonuses,” Shannon Liss-Riordan, the attorney representing Schobinger, said in a statement to CNN. “While I don’t have an exact number, we expect the amount owed is in the tens of millions.”

    Twitter, which has cut much of is public relations team, did not respond to CNN’s request for comment.

    The complaint states that after it was announced that Musk was acquiring the social media company last April, “many employees raised concerns” over the fate of “their compensation and annual bonus” if and when the deal closed.

    In the months leading up to Musk completing his acquisition of Twitter, company executives repeatedly promised employees that 2022 bonuses would be paid out at 50% of the target, according to the complaint. “The promise was repeated following Musk’s acquisition,” the complaint said.

    Despite the promises, however, Twitter has yet to pay out bonuses, the lawsuit says. Schobinger left the company last month following “Twitter’s reneging on various promises it had made to employees, including its failure to pay promised bonuses,” according to the complaint.

    The lawsuit is the latest in a string of legal actions taken by former Twitter employees after Musk’s acquired the company and slashed 80% of the staff in an urgent bid to cut costs.

    Liss-Riordan previously brought multiple proposed class action suits against Twitter, including on behalf of female employees and disabled employees. Another suit was filed by a group of former employees who accused Twitter of breach of contract because it allegedly failed to follow through on promises to allow remote work and provide consistent severance benefits after the acquisition.

    Twitter has denied the breach of contract allegations in the lawsuit brought by former employees about remote work and severance. The proposed class action suits on behalf of female and disabled employees were dismissed by federal judges last month. The suits were later refiled.

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  • Nvidia says US curbs on AI chip sales to China would cause ‘permanent loss of opportunities’ | CNN Business

    Nvidia says US curbs on AI chip sales to China would cause ‘permanent loss of opportunities’ | CNN Business

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    Hong Kong
    CNN
     — 

    Nvidia warned Wednesday that if the United States imposes new restrictions on the export of AI chips to China, it would result in a “permanent loss of opportunities” for US industry.

    The company’s chief financial officer, Colette Kress, said she didn’t anticipate any “immediate material impact” but tighter curbs would impact earnings in the future.

    US officials plan to tighten export curbs announced in October to restrict the sale of some artificial-intelligence chips to China, according to multiple media reports, including the Wall Street Journal and Financial Times. Washington has ramped up efforts to cut China off from key technologies that can support its military.

    The US Department of Commerce has not replied to a CNN request for comment.

    The rules, as reported, could make it harder for companies like Nvidia

    (NVDA)     to sell advanced chips to China. Fueled by a boom in demand for its AI chips, the company briefly hit a market capitalization of $1 trillion in late May.

    “We are aware of reports that the US Department of Commerce is considering further controls that may restrict exports of our A800 and H800 products to China,” Kress told an investment conference.

    “Over the long-term, restrictions prohibiting the sale of our datacenter GPUs to China, if implemented, would result in a permanent loss of opportunities for US industry to compete and lead in one of the world’s largest markets and impact on our future business and financial results,” she said.

    GPUs refer to graphics processing units, which are chips or electronic circuits capable of rendering graphics for display on electronic devices.

    “Given the strength of demand for our products worldwide, we do not anticipate that such additional restrictions, if adopted, would have an immediate material impact on our financial results. We do not anticipate any immediate material impact on our financial results,” Kress added.

    Last October, the Biden administration unveiled a sweeping set of export controls that ban Chinese companies from buying advanced chips and chip-making equipment without a license.

    The new move is aimed in part at Nvidia’s A800 chip, which the US-based company created following the introduction of last year’s curbs in order to continue to sell to China, Bloomberg reported.

    China is a key market for Nvidia. Revenues from mainland China and Hong Kong accounted for 22% of the company’s revenue last year, according to its financial statements.

    On Wednesday, shares of Nvidia slumped as much as 3.2%, before recouping some of the losses. It ended down 1.8%. Chinese AI stocks suffered much heavier losses.

    Inspur Electronic Information Industry fell by 10%, the maximum allowed, on Wednesday in Shenzhen. It dropped again by 5.3% on Thursday. Chengdu Information Technology of Chinese Academy of Sciences slid 12% on Wednesday. Baidu

    (BIDU)    , which is developing a rival to ChatGPT, sank 4.4% on Thursday in Hong Kong.

    “The US could ruin China’s AI party,” Jefferies analyst said in a research note. Local chipsets do not have Nvidia’s GPU ecosystem, thus every update may require reworking, resulting in lower efficiency and higher costs.

    The Biden administration’s chip curbs would be “much more effective” in limiting China’s advances in military power driven by AI than rules restricting US investment in China’s tech sector, the analysts added.

    China has strongly criticized US restrictions on tech exports, saying earlier this year that it “firmly opposes” such measures.

    In May, Beijing banned Chinese operators of critical information infrastructure from buying products from Micron Technology

    (MU)    , in apparent retaliation against sanctions imposed by Washington and its allies on the country’s chip sector.

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  • Elon Musk is the gift that keeps on giving to Mark Zuckerberg | CNN Business

    Elon Musk is the gift that keeps on giving to Mark Zuckerberg | CNN Business

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    New York
    CNN
     — 

    At the start of last year, Meta CEO Mark Zuckerberg was in the hot seat.

    Revelations from hundreds of internal company documents, known as the Facebook Papers, had drawn sharp criticism from lawmakers, users and civil society groups in late 2021 and forced company executives to appear before Congress. Zuckerberg’s plan to rebrand Facebook as Meta and pivot to the so-called metaverse was met with broad skepticism. And the company’s core ad business was under significant pressure from privacy changes made by Apple.

    But then, the attention of lawmakers, media and the tech world writ large abruptly shifted to another tech billionaire: Elon Musk.

    Musk early last year criticized Twitter, then nearly joined its board, then agreed to buy the company before launching a monthslong and ultimately unsuccessful fight to get out of the deal. The saga, which only continued after Musk completed the deal and pushed through numerous controversial changes, often dominated news cycles. In the process, it seemed to make Twitter’s rivals look better managed and draw away critical attention that might otherwise have been focused on other tech giants, including Meta, as they went through painful layoffs and suffered declines on Wall Street.

    This week, however, Zuckerberg notched his biggest win from Musk yet. After years of trying and failing to capture Twitter’s audience with copycat features, Zuckerberg is now capitalizing on Twitter’s struggles with a new app called Threads. Meta’s Twitter clone launched this week to unprecedented success, despite Meta’s history of privacy violations and enabling election meddling, not to mention longstanding concerns that the company and Zuckerberg wield too much power over the social media market.

    The app’s overnight success was a direct result of the chaos under Musk’s leadership of Twitter since last October. During that time, he has managed to anger many of the platform’s users and advertisers with his erratic statements, mass layoffs and significant changes to Twitter’s policies. While Twitter users have lamented what Musk’s ownership has meant for the platform, it may be the best thing that could have happened for Zuckerberg.

    “Musk has done one thing after another to piss off his own user base,” said Herbert Hovenkamp, a professor at the University of Pennsylvania’s Carey Law School.

    Some early Threads users even commented on the strange nature of the situation — that they would be eager to join a social network run by one billionaire whose company has faced intense public criticism simply because they were so eager to get away from another.

    “It boggles the mind,” one user posted to Threads. “I boycotted Facebook years ago and when I heard about this I joined immediately.”

    “Never used [Facebook] nor [Instagram],” another user said, adding that they had to join Instagram for the first time to gain access to Threads. “Last thing I would have EVER expected was to use any platform of Zuckerberg’s.”

    And yet, by Friday, Zuckerberg said Threads had reached 70 million user signups — amassing a user base nearly a third of the size of Twitter’s in fewer than two days for a platform that could eventually help knock out one of Facebook’s chief rivals and give a boost to Meta’s struggling ad business.

    If Musk is a boon to Zuckerberg’s fortunes, he’s an unlikely one. Zuckerberg and Musk have often been at odds over the years.

    In 2018, in the wake of Facebook’s Cambridge Analytica scandal, Musk said he had deleted the Facebook pages for his companies Tesla and SpaceX because the platform “gives me the willies.” And later that year, he also deleted his Instagram account.

    More recently, Musk has claimed that Instagram “makes people depressed” and appeared to imply that Meta was complicit in the January 6, 2021, attack on the US Capitol.

    Zuckerberg has also thrown jabs at Musk, including after a SpaceX explosion accidentally blew up a satellite that was being used by Facebook, and in a critique of his stance on artificial intelligence during a 2017 Facebook Live broadcast.

    But earlier this year, Zuckerberg also complimented Musk’s leadership of Twitter. In a podcast interview last month, Zuckerberg said that “Elon led a push early on to make Twitter a lot leaner … I think that those were generally good changes.”

    In some ways, Musk’s moves at Twitter may have given Zuckerberg and Meta — as well as other tech companies — cover to take similar actions without as much criticism. Meta announced it would eliminate more than 20,000 employees over two rounds of layoffs, marking the largest cuts in its history. But Meta came off looking responsible compared to Twitter’s mass layoffs by handling the cuts professionally and providing more robust severance.

    After Musk restored the account of former President Donald Trump following a two-year suspension that began after the January 6 attack, Twitter faced criticism from civil society civic? groups who called on advertisers to boycott the platform. But Meta, along with YouTube, followed suit several months later (although those platforms cited their own risk analyses, rather than Musk’s leadership, in explaining their decisions).

    The distraction and chaos of Musk’s Twitter takeover could hardly have come at a better time for Zuckerberg and Meta.

    The social media giant’s business had a brutal year — posting its first-ever quarterly revenue decline as a public company during the June quarter, and then again in each of the two remaining quarters of the year, as it struggled with a weak online advertising market while pouring billions into its plan for the metaverse. The company lost more than $600 billion in market value during 2022.

    Now, the launch of Threads marks a huge new opportunity for Meta and Zuckerberg. Threads could be a way of getting social media users to spend even more time on Meta’s apps, especially as Facebook increasingly struggles with the perception of being a has-been platform that’s less attractive to younger users.

    Zuckerberg said on Wednesday that he hopes to eventually have more than one billion users on Threads, far more than the 238 million active users on Twitter prior to Musk’s takeover.

    Although there are no ads on the platform yet, Threads could also ultimately supplement Meta’s core advertising business. Instagram head Adam Mosseri, who oversaw the Threads launch, told The Verge in an interview about the new platform this week that, “if we make something that lots of people love and keep using, we will, I’m sure, monetize it” through advertising.

    For Musk, losing Twitter users, or having its future growth hamstrung, thanks to Threads, could mean further harm to the $44 billion investment he made to buy the social media platform — and, perhaps more importantly, to his reputation as a genius with a knack for turning around troubled companies.

    Musk appears to be trying to push back against Zuckerberg’s turn of fortune. On Wednesday, a lawyer for Musk sent a letter to Meta threatening to sue the company over the rival app, accusing it of trade secret theft through the hiring of former Twitter employees. (Meta denied the charge.)

    The Twitter-Threads battle has raised the stakes for another fight: a cage fight that Musk and Zuckerberg have spent the past several weeks planning. Zuckerberg, a regular practitioner of Brazilian jiu jitsu, appears to have the upper hand.

    But whether or not the fight ends up going forward, Zuckerberg seems to have already won.

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  • Call of Duty to remain on Playstation following Activision Blizzard Microsoft merger | CNN Business

    Call of Duty to remain on Playstation following Activision Blizzard Microsoft merger | CNN Business

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    CNN
     — 

    Microsoft

    (MSFT)     has signed an agreement with Sony

    (SNE)     to ensure “Call of Duty” remains available on PlayStation after Microsoft

    (MSFT)     closes its $69 billion Activision Blizzard

    (ATVI)     merger, the tech giant said Sunday.

    The agreement could resolve long-standing complaints by Sony that the merger — which aims to make Microsoft the third-largest video game publisher in the world — threatens competition. Sony didn’t immediately respond to a request for comment.

    “We are pleased to announce that Microsoft and @PlayStation have signed a binding agreement to keep Call of Duty on PlayStation following the acquisition of Activision Blizzard,” said Phil Spencer, Microsoft’s Xbox head, in a tweet. “We look forward to a future where players globally have more choice to play their favorite games.”

    Sony had been among the loudest critics of the acquisition. Addressing the company’s concerns about the continued availability of “Call of Duty,” one of the industry’s most popular franchises, could help Microsoft overcome any remaining opposition to the deal and usher it to a conclusion.

    In response to competition concerns from regulators around the world, Microsoft had already signed multiyear licensing agreements with rival companies including Nintendo and Nvidia, among others, to ensure Microsoft would not be able to restrict Activision titles from users of those businesses’ platforms and consoles.

    On Sunday, Microsoft did not disclose the duration of the agreement with Sony.

    “From Day One of this acquisition, we’ve been committed to addressing the concerns of regulators, platform and game developers, and consumers,” said Microsoft President Brad Smith in a tweet. “Even after we cross the finish line for this deal’s approval, we will remain focused on ensuring that Call of Duty remains available on more platforms and for more consumers than ever before.”

    During a five-day hearing last month in federal court, Microsoft executives including CEO Satya Nadella testified properties such as “Call of Duty” would not be restricted from competitors following the deal’s close.

    Last week, US District Judge Jacqueline Scott Corley wrote in her opinion the US government had “not shown it is likely to succeed on its assertion the combined firm will probably pull Call of Duty from Sony PlayStation, or that its ownership of Activision content will substantially lessen competition in the video game library subscription and cloud gaming markets.”

    Microsoft faces a contractual deadline of July 18 to close the merger with Activision, though the companies could mutually seek to extend that time frame.

    Last week, Microsoft won two successive court victories when a federal district court and a US appeals court declined to temporarily block the merger from being consummated. The Federal Trade Commission had argued a preliminary injunction was necessary to prevent video game consumers from being immediately harmed by the deal, which regulators said would enable Microsoft to withhold “Call of Duty” and other popular titles from competing consoles and cloud gaming services.

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  • ‘It almost doubled our workload’: AI is supposed to make jobs easier. These workers disagree | CNN Business

    ‘It almost doubled our workload’: AI is supposed to make jobs easier. These workers disagree | CNN Business

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    CNN
     — 

    A new crop of artificial intelligence tools carries the promise of streamlining tasks, improving efficiency and boosting productivity in the workplace. But that hasn’t been Neil Clarke’s experience so far.

    Clarke, an editor and publisher, said he recently had to temporarily shutter the online submission form for his science fiction and fantasy magazine, Clarkesworld, after his team was inundated with a deluge of “consistently bad” AI-generated submissions.

    “They’re some of the worst stories we’ve seen, actually,” Clarke said of the hundreds of pieces of AI-produced content he and his team of humans now must manually parse through. “But it’s more of the problem of volume, not quality. The quantity is burying us.”

    “It almost doubled our workload,” he added, describing the latest AI tools as “a thorn in our side for the last few months.” Clarke said that he anticipates his team is going to have to close submissions again. “It’s going to reach a point where we can’t handle it.”

    Since ChatGPT launched late last year, many of the tech world’s most prominent figures have waxed poetic about how AI has the potential to boost productivity, help us all work less and create new and better jobs in the future. “In the next few years, the main impact of AI on work will be to help people do their jobs more efficiently,” Microsoft co-founder Bill Gates said in a blog post recently.

    But as is often the case with tech, the long-term impact isn’t always clear or the same across industries and markets. Moreover, the road to a techno-utopia is often bumpy and plagued with unintended consequences, whether it’s lawyers fined for submitting fake court citations from ChatGPT or a small publication buried under an avalanche of computer-generated submissions.

    Big Tech companies are now rushing to jump on the AI bandwagon, pledging significant investments into new AI-powered tools that promise to streamline work. These tools can help people quickly draft emails, make presentations and summarize large datasets or texts.

    In a recent study, researchers at the Massachusetts Institute of Technology found that access to ChatGPT increased productivity for workers who were assigned tasks like writing cover letters, “delicate” emails and cost-benefit analyses. “I think what our study shows is that this kind of technology has important applications in white collar work. It’s a useful technology. But it’s still too early to tell if it will be good or bad, or how exactly it’s going to cause society to adjust,” Shakked Noy, a PhD student in MIT’s Department of Economics, who co-authored the paper, said in a statement.

    Mathias Cormann, the secretary-general of the Organization for Economic Co-operation and Development recently said the intergovernmental organization has found that AI can improve some aspects of job quality, but there are tradeoffs.

    “Workers do report, though, that the intensity of their work has increased after the adoption of AI in their workplaces,” Cormann said in public remarks, pointing to the findings of a report released by the organization. The report also found that for non-AI specialists and non-managers, the use of AI had only a “minimal impact on wages so far” – meaning that for the average employee, the work is scaling up, but the pay isn’t.

    Ivana Saula, the research director for the International Association of Machinists and Aerospace Workers, said that workers in her union have said they feel like “guinea pigs” as employers rush to roll out AI-powered tools on the job.

    And it hasn’t always gone smoothly, Saula said. The implementation of these new tech tools has often led to more “residual tasks that a human still needs to do.” This can include picking up additional logistics tasks that a machine simply can’t do, Saula said, adding more time and pressure to a daily work flow.

    The union represents a broad range of workers, including in air transportation, health care, public service, manufacturing and the nuclear industry, Saula said.

    “It’s never just clean cut, where the machine can entirely replace the human,” Saula told CNN. “It can replace certain aspects of what a worker does, but there’s some tasks that are outstanding that get placed on whoever remains.”

    Workers are also “saying that my workload is heavier” after the implementation of new AI tools, Saula said, and “the intensity at which I work is much faster because now it’s being set by the machine.” She added that the feedback they are getting from workers shows how important it is to “actually involve workers in the process of implementation.”

    “Because there’s knowledge on the ground, on the frontlines, that employers need to be aware of,” she said. “And oftentimes, I think there’s disconnects between frontline workers and what happens on shop floors, and upper management, and not to mention CEOs.”

    Perhaps nowhere are the pros and cons of AI for businesses as apparent as in the media industry. These tools offer the promise of accelerating if not automating copywriting, advertising and certain editorial work, but there have already been some notable blunders.

    News outlet CNET had to issue “substantial” corrections earlier this year after experimenting with using an AI tool to write stories. And what was supposed to be a simple AI-written story on Star Wars published by Gizmodo earlier this month similarly required a correction and resulted in employee turmoil. But both outlets have signaled they will still move forward with using the technology to assist in newsrooms.

    Others like Clarke, the publisher, have tried to combat the fallout from the rise of AI by relying on more AI. Clarke said he and his team turned to AI-powered detectors of AI-generated work to deal with the deluge of submissions but found these tools weren’t helpful because of how unreliably they flag “false positives and false negatives,” especially for writers whose second language is English.

    “You listen to these AI experts, they go on about how these things are going to do amazing breakthroughs in different fields,” Clarke said. “But those aren’t the fields they’re currently working in.”

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  • Meta’s Threads gets a highly requested ‘following feed’ | CNN Business

    Meta’s Threads gets a highly requested ‘following feed’ | CNN Business

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    New York
    CNN
     — 

    Meta on Tuesday launched a highly anticipated “following feed” option in its Threads app as part of its latest batch of updates that could help the new social platform further chip away at Twitter’s position in the market.

    The option to see a reverse chronological feed of posts from only accounts a user follows had been one of the most requested features since Threads launched earlier this month. On Tuesday, Meta CEO Mark Zuckerberg replied to a post requesting the feature, saying, “Ask and you shall receive.”

    The following feed, one of the central features of the Twitter experience, can be accessed on Threads by double tapping on the app’s home button.

    Meta has been steadily rolling out updates to Threads as it tries to keep users engaged in the new app. Threads had a hugely successful launch, topping 100 million sign-ups in its first week, but engagement has declined somewhat since then.

    Meta rolled out Threads as a barebones app — missing popular features such as direct messages and a robust search function — to take advantage of a weak moment at rival Twitter. Now, Meta executives have acknowledged that they must continue building out the app to keep the momentum going.

    “I’m very optimistic about how the Threads community is coming together,” Meta CEO Mark Zuckerberg said in a post on the platform last week. “Early growth was off the charts, but more importantly 10s of millions of people now come back daily … The focus for the rest of the year is improving the basics and retention.”

    Tuesday’s round of updates also includes automatic translation of posts into a users’ default language, the ability for users to see posts they’ve liked in their settings, the option for private users to batch “approve all” follow requests and buttons to filter the activity feed by various types of interactions, according to the company.

    The changes followed another batch of updates last week, which included a translation button and the option to subscribe and receive notifications from accounts a user doesn’t follow.

    Meta’s ongoing work on Threads comes as the chaos at Twitter continues. Earlier this week, owner Elon Musk began doing away with the platform’s iconic bird branding and replacing it with “X” in hopes of building an “everything” app similar to China’s WeChat.

    As Musk rebrands the app, he could face a different threat from Meta: Facebook’s parent company is one of many businesses that already have intellectual property rights to the letter “X.”

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  • FDA requires medical devices be secured against cyberattacks | CNN Business

    FDA requires medical devices be secured against cyberattacks | CNN Business

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    New York
    CNN
     — 

    The Food and Drug Administration will now require medical devices meet specific cybersecurity guidelines after years of concerns that a growing number of internet-connected products used by hospitals and healthcare providers could be hit by hacks and ransomware attacks.

    Under FDA guidance issued this week, all new medical device applicants must now submit a plan on how to “monitor, identify, and address” cybersecurity issues, as well as create a process that provides “reasonable assurance” that the device in question is protected. Applicants will also need to make security updates and patches available on a regular schedule and in critical situations, and provide the FDA with “a software bill of materials,” including any open-source or other software their devices use.

    The new security requirements came into effect as part of the sweeping $1.7 trillion federal omnibus spending bill signed by President Joe Biden in December. As part of the new law, the FDA must also update its medical device cybersecurity guidance at least every two years.

    A 2022 report released by the FBI cited research finding 53% of digital medical devices and other internet-connected products in hospitals had known critical vulnerabilities. The report listed a number of medical devices that are susceptible to cyber attacks, including insulin pumps, intracardiac defibrillators, mobile cardiac telemetry and pacemakers.

    “Malign actors who compromise these devices can direct them to give inaccurate readings, administer drug overdoses, or otherwise endanger patient health,” according to the FBI report.

    In 2021, a group of researchers investigating software used in medical devices and machinery used in other industries found over a dozen vulnerabilities that, if exploited by a hacker, could cause critical equipment such as patient monitors to crash.

    The FDA has faced criticisms over the years for not doing enough.

    A 2018 report from the US Department of Health and Human Services’ Office of the Inspector General said the FDA was not adequately protecting devices from getting hacked.

    “FDA had plans and processes for addressing certain medical device problems in the postmarket phase, but its plans and processes were deficient for addressing medical device cybersecurity compromises,” the report said.

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  • Italy blocks ChatGPT over privacy concerns | CNN Business

    Italy blocks ChatGPT over privacy concerns | CNN Business

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    London
    CNN
     — 

    Regulators in Italy issued a temporary ban on ChatGPT Friday, effective immediately, due to privacy concerns and said they had opened an investigation into how OpenAI, the US company behind the popular chatbot, uses data.

    Italy’s data protection agency said users lacked information about the collection of their data and that a breach at ChatGPT had been reported on March 20.

    “There appears to be no legal basis underpinning the massive collection and processing of personal data in order to ‘train’ the algorithms on which the platform relies,” the agency said.

    The Italian regulator also expressed concerns over the lack of age verification for ChatGPT users. It argued that this “exposes children to receiving responses that are absolutely inappropriate to their age and awareness.” The platform is supposed to be for users older than 13, it noted.

    The data protection agency said OpenAI would be barred from processing the data of Italian users until it “respects the privacy regulation.”

    OpenAI has been given 20 days to communicate the measures it will take to comply with Italy’s data rules. Otherwise, it could face a penalty of up to €20 million ($21.8 million), or up to 4% of its annual global turnover.

    Since its public release four months ago, ChatGPT has become a global phenomenon, amassing millions of users impressed with its ability to craft convincing written content, including academic essays, business plans and short stories.

    But concerns have also emerged about its rapid spread and what large-scale uptake of such tools could mean for society, putting pressure on regulators around the world to act.

    The European Union is finalizing rules on the use of artificial intelligence in the bloc. In the meantime, EU companies must comply with the General Data Protection Regulation, or GDPR, as well as the Digital Services Act and Digital Markets Act, which apply to tech platforms.

    Meanwhile, so-called “generative AI” tools available to the public are proliferating.

    Earlier this month, OpenAI released GPT-4, a new version of the technology underpinning ChatGPT that is even more powerful. The company said the updated technology passed a simulated law school bar exam with a score around the top 10% of test takers; by contrast, the prior version, GPT-3.5, scored around the bottom 10%.

    This week, some of the biggest names in tech, including Elon Musk, called for AI labs to stop the training of the most powerful AI systems for at least six months, citing “profound risks to society and humanity.”

    — Julia Horowitz contributed reporting.

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  • Former Twitter executives sue company to recover over $1 million in legal fees | CNN Business

    Former Twitter executives sue company to recover over $1 million in legal fees | CNN Business

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    Washington
    CNN
     — 

    Former senior executives of Twitter have sued the company in an attempt to recover more than $1 million in legal expenses incurred by responding to shareholder lawsuits, federal investigations and a congressional hearing, according to a complaint filed Monday in Delaware Chancery Court.

    The lawsuit by former Twitter CEO Parag Agrawal, former chief legal officer Vijaya Gadde and former chief financial officer Ned Segal alleges that Twitter has failed to reimburse them for lawyers’ fees in accordance with prior agreements with the company. Elon Musk fired the executives immediately after completing his acquisition of the company.

    Twitter, which cut much of its public relations team last year, did not immediately respond to CNN’s request for comment. The complaint was first reported by The New York Times.

    According to exhibits filed with the complaint, Gadde alone spent more than $1 million preparing for her testimony in February before the House Oversight Committee, when the panel held a hearing focused on allegations that Twitter censored conservative speech.

    The complaint also describes legal fees linked to probes by the Securities and Exchange Commission and the Justice Department, though without disclosing many specifics of the investigations. The references to federal investigations underscore the continuing legal risk for Twitter under Musk, who is simultaneously struggling to shore up company finances while pushing a skeleton crew to make significant changes to the product.

    The SEC has previously probed Musk’s investment in and deal to buy Twitter, including his apparent delay in disclosing his large ownership stake in the social media company. And last month, the Federal Trade Commission acknowledged a wide-ranging investigation into Twitter’s privacy practices. The Justice Department has not previously confirmed any investigation into the company.

    The lawsuit outlines some details about the DOJ and SEC probes. It claims that Agrawal and Segal first began receiving requests from US officials around July of last year. Agrawal continued to field requests through the fall and after he stepped down from Twitter, according to the complaint. And late last year, it said, the Justice Department contacted Agrawal and Segal’s attorneys about multiple investigations into Twitter.

    Letters to Twitter seeking reimbursement for the legal expenses were ignored for months, according to the complaint. In March, the company allegedly responded by acknowledging the requests for reimbursement, but took no action to pay. As of Monday, the executives still have not recovered the fees, the complaint said.

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  • End of an era: Netflix DVD subscribers mourn the service’s imminent demise | CNN Business

    End of an era: Netflix DVD subscribers mourn the service’s imminent demise | CNN Business

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    CNN
     — 

    When Colin McEvoy, a father of two from Bethlehem, Pennsylvania and a self-described film fanatic, wants to watch a Bollywood film or an obscure independent movie, he often turns to Netflix – but not its popular streaming service.

    McEvoy, 39, said he’s been using Netflix’s DVD-by-mail service since 2001, just three years after it launched.

    “I remember I was in high school when I first signed up for it, and the concept was so novel, I had to really convince my dad that it was a legit service and not some sort of Internet scam,” said McEvoy, who uses an old Xbox 360 to play his Netflix DVDs. “Now I have friends who’ve seen my red Netflix envelopes arrive in the mail, and either didn’t remember what they were or couldn’t believe that I still got the DVDs in the mail.”

    Now, McEvoy is one of the DVD-by-mail holdouts mourning the service’s imminent demise. On Tuesday, Netflix announced it will send out its final red envelope on September 29, 2023. marking an end to 25 years of mailing DVDs to members. The company will continue to accept returns of customers’ remaining DVDs until October 27.

    “I’ll be sad to see the service go,” McEvoy said.

    Introduced in 1998 when Netflix first launched, the service promised an easier rental experience than having to drive to the nearest Blockbuster or Hollywood Video. The red envelopes, which have long been synonymous with Netflix itself, littered homes and dorm rooms across the country. But in 2007, Netflix began streaming content online, and gradually shifted the focus away from its original DVD business.

    Today, the idea of receiving a DVD in the mail may sound almost as outdated as receiving a dial up CD, but some longtime customers told CNN they continued to find value in the DVD option, including for its selection, pricing and added perks.

    Brandon Cordy, a 41-year-old graphic designer from Atlanta, said he stuck with DVDs because many digital rentals don’t come with special features or audio commentaries.

    There are other factors, too. Michael Inouye, an analyst at ABI Research, said some consumers may still not have access to reliable or fast enough broadband connections, or simply prefer physical media to digital, much in the way that some audio enthusiasts still purchase and collect CDs and records. Other households may also own cars that still have DVD players inside.

    For Netflix, however, the offering has made less sense in recent years. “Our goal has always been to provide the best service for our members, but as the DVD business continues to shrink, that’s going to become increasingly difficult,” co-CEO Ted Sarandos wrote in a blog post this week.

    Shutting down its DVD business could help Netflix better focus resources as it expands into new markets such as gaming as well as live and interactive content. Its DVD business has also declined significantly in recent years. In 2021, Netflix’s non-streaming revenue – mostly attributable to DVDs – amounted to 0.6% of its revenue, or just over $182 million.

    The cost to operate its DVD business may also be a factor, especially as Netflix rethinks expenses broadly amid heightened streaming competition and broader economic uncertainty. “Moving plastic discs around costs far more money than streaming digital bits,” said Eric Schmitt, senior director analyst at Gartner Research. “Removing and replacing damaged and lost inventory are also cost considerations.”

    Even before Netflix announced the news this week, some longtime subscribers said they could see the writing on the wall.

    “The inventory of available titles, while still vast, had been contracting some over the years with some movies that were once available no longer being so,” Cordy said. “Turnaround times to get a new movie or movies also started to take longer, so I knew it was only a matter of time. But I didn’t want it to end if I could help it.”

    Other DVD subscribers are hoping there may still be a happy ending.

    On Wednesday, Bill Rouhana, the CEO of Chicken Soup for the Soul Entertainment – which owns DVD rental service Redbox – told The Hollywood Reporter he hopes to purchase Netflix’s DVD business. “I’d like to buy it… I wish Netflix would sell me that business instead of shutting it down,” he said. Redbox remains popular despite the shift in streaming, but took a hit during the pandemic because of the lack of new movies and TV shows to fill the boxes.

    A Netflix spokesperson told CNN it has no plans to sell the DVD business and declined to share how it plans to dispose of the discs. But Nick Maggio, a 43-year-old elementary school teacher from Valley Stream, New York, said he hopes the company will sell their individual titles library. “I know there are several titles I’d like to get my hands on,” he said.

    For now, at least, some DVD subscribers plan to focus on watching as many DVDs as they can before the service goes away.

    McEvoy, who also subscribes to Disney+, Hulu, the Criterion channel and Mubi, said he’s determined to finish seeing every film listed in the book “1001 Movies You Must See Before You Die” with the help of Netflix.

    “I absolutely would not have been able to find all of those movies if not for the Netflix DVD service,” he said. “I only have four movies left to go.”

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  • FTC says Meta should be barred from monetizing data from younger users | CNN Business

    FTC says Meta should be barred from monetizing data from younger users | CNN Business

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    CNN
     — 

    The Federal Trade Commission on Wednesday accused Facebook-parent Meta of violating its landmark $5 billion privacy settlement and called for toughening up restrictions on the company, after alleging Meta has improperly shared user data with third parties and failed to protect children as it has promised.

    The proposal to update the binding 2020 settlement with Meta marks a new front in the FTC’s long-running battle with the social media company, which has included multiple lawsuits aimed at breaking up the tech giant or preventing it from growing larger.

    The FTC said Meta should be banned from monetizing data it collects from younger users. It added that the company should be barred from releasing any new features or products until a third-party auditor determines the company’s privacy policies do enough to protect users. It also called for new limitations on how Meta can use facial recognition technology.

    If approved, the sweeping proposal could threaten the future of Meta’s business, including its expansion into virtual reality.

    In a statement on Wednesday, Meta spokesman Andy Stone called the FTC proposal “a political stunt” and vowed to contest the effort.

    “Despite three years of continual engagement with the FTC around our agreement, they provided no opportunity to discuss this new, totally unprecedented theory,” Stone said. “FTC Chair Lina Khan’s insistence on using any measure – however baseless – to antagonize American business has reached a new low.”

    The FTC proposal comes as policymakers at all levels of government have increasingly blamed social media for furthering a mental health crisis among young people, prompting calls for strict regulations on how tech platforms can use the personal information of users under 18, target them with automated recommendations or seek to boost their engagement in other ways. Many of those proposals have taken the form of broad-based legislation, but the FTC proposal would represent a novel approach by amending a past consent order in connection with a single company that influences more than a billion users.

    As part of the FTC’s call for changes, the agency said Meta had misled the public about its compliance with the historic settlement that resolved allegations surrounding the Cambridge Analytica data fiasco, as well as prior agreements with the agency.

    Meta had allowed personal information to leak to apps that users of the platform were no longer using, the FTC alleged. That data sharing, the FTC claimed, contrasted with Meta’s public statements about how it cuts off a third-party app’s access to Facebook users’ information if the users stop using the third-party app for 90 days.

    The FTC also alleged that multiple coding errors in a messaging app marketed to children, Messenger Kids, allowed users to connect to “unapproved contacts” in group video calls, and that the flaws went unresolved for weeks.

    Those flaws meant parents could not control who their kids were speaking to on the app, in contrast to claims by Meta that they could, according to the FTC.

    In addition to being a breach of Meta’s prior settlements, the alleged violations surrounding Messenger Kids also ran afoul of a federal children’s privacy law known as COPPA, the FTC said, because parents were not provided an opportunity to give Meta their consent before the company collected information on their kids.

    Meta will have 30 days to respond to the proposed findings and changes, the FTC said, before the commission votes to finalize them. The FTC can unilaterally approve updates to the settlement, but Meta would have the opportunity to appeal that move in federal court, according to an agency fact sheet.

    The FTC voted 3-0 to issue the proposed findings and changes, but one commissioner, Alvaro Bedoya, questioned whether the agency has the authority to impose such sweeping restrictions on Meta in light of the alleged violations.

    In a statement, Bedoya said he was skeptical whether there was enough of a connection between Meta’s alleged harms and the proposed remedies to legally sustain a complete ban on monetizing the data of young users.

    “I look forward to hearing additional information and arguments and will consider these issues with an open mind,” Bedoya said.

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  • Fertility app fined $200,000 for leaking customer’s health data | CNN Business

    Fertility app fined $200,000 for leaking customer’s health data | CNN Business

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    CNN
     — 

    The company behind a popular fertility app has agreed to pay $200,000 in federal and state fines after authorities alleged that it had shared users’ personal health information for years without their consent, including to Google and to two companies based in China.

    The app, known as Premom, will also be banned from sharing personal health information for advertising purposes and must ensure that the data it shared without users’ consent is deleted from third-party systems, according to the Federal Trade Commission, along with the attorneys general of Connecticut, the District of Columbia and Oregon.

    Wednesday’s proposed settlement targeting Premom highlights how regulators have stepped up their scrutiny of fertility trackers and health information in the wake of the US Supreme Court’s decision last year striking down federal protections for abortion.

    The sharing of personal data allegedly affected Premom’s hundreds of thousands of users from at least 2018 until 2020, and violated a federal regulation known as the Health Breach Notification Rule, according to an FTC complaint against Easy Healthcare, Premom’s parent company.

    Premom didn’t immediately respond to a request for comment.

    As part of the alleged violation, Premom collected and shared personally identifiable health information with Google and with a third-party marketing firm in violation of Premom’s own privacy policy, which had promised to share only “non-identifiable data” with others, according to the complaint.

    In addition, Premom allegedly shared location information and device identifiers — such as WiFi network names and hardware IDs — with two China-based data analytics companies, known as Jiguang and Umeng, according to the complaint. That information, the FTC alleged, “could be used to identify Premom’s users and disclose to third parties that these users were utilizing a fertility app,” according to an FTC complaint filed against Easy Healthcare, Premom’s parent company.

    Since the Supreme Court’s decision in Dobbs v. Jackson, a wave of anti-abortion legislation has raised the prospect that fertility apps, search engines and other technology platforms could be forced to hand over user data in potential prosecutions of abortion-seekers.

    “Now more than ever, with reproductive rights under attack across the country, it is essential that the privacy of healthcare decisions is vigorously protected,” said DC Attorney General Brian Schwalb in a statement. “My office will continue to make sure companies protect consumers’ personal information to protect against unlawful encroachment on access to effective reproductive healthcare.”

    Samuel Levine, director of the FTC’s consumer protection bureau, said the agency “will not tolerate health privacy abuses.”

    “Premom broke its promises and compromised consumers’ privacy,” Levine said in a statement. “We will vigorously enforce the Health Breach Notification Rule to defend consumer’s health data from exploitation.”

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  • Twitter debuts a mid-tier data access plan, to almost immediate backlash | CNN Business

    Twitter debuts a mid-tier data access plan, to almost immediate backlash | CNN Business

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    Washington
    CNN
     — 

    Twitter unveiled a new data access tier on Thursday aimed at attracting startups, after its decision to erect a paywall for developers and researchers prompted widespread backlash. But the new tier already has some describing it as “too little, too late.”

    The new paid tier, which the company calls “Pro,” costs $5,000 per month and allows subscribers to retrieve one million tweets a month, the company announced. The offering also allows for the monthly posting of up to 300,000 automated tweets.

    Under owner Elon Musk, Twitter has been racing to find new ways to boost revenue to offset declines from an exodus of advertisers and to help recoup the billions he spent buying the company.

    But the addition of an intermediate tier between Twitter’s Basic and Enterprise tiers reflects pushback from users who have said its plans severely restrict the amount of data that can be accessed or published through Twitter’s application programming interface (API). An enterprise plan starts at $42,000 a month and can cost as much as $210,000 a month.

    Public institutions such as New York’s Metropolitan Transit Authority have made headlines for pulling their real-time service alerts from Twitter over the paywall. The MTA later returned after Twitter backtracked and said eligible government and public service accounts would continue to be able to post automated tweets for free.

    But hours after its release, even the new Pro tier is being criticized as still unaffordable for many startups and coming too late to save others that have already shut down because of Twitter’s paywall.

    The replies to Twitter’s announcement are filled with complaints that “the jump to 5k is too much,” as one user responded.

    “1.66 cents per tweet… I mean, it’s cheaper to send emails these days, and it costs 1.66 cents for 280 characters?” came another reply.

    “That’s cool, but you already killed most Twitter apps by now,” another user said. “5K is still too much for most of us. A 1K plan could make sense… but then again it’s too late.”

    Others suggested a $500 per month tier would be “more appropriate.”

    The new paid tier comes amid a report that Twitter has demanded researchers delete the data they had downloaded from the platform from before the paywall went into effect, unless they agree to pay for an enterprise plan.

    Twitter didn’t immediately respond to a request for comment.

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  • I tried Apple’s new headset. Here’s what it’s like to use | CNN Business

    I tried Apple’s new headset. Here’s what it’s like to use | CNN Business

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    CNN
     — 

    It’s rare to find a new technology that feels groundbreaking. But last night, while sitting on a couch in a private demo room at Apple’s campus wearing its newly announced Vision Pro mixed reality headset, it felt like I’d seen the future — or at least an early and very pricey prototype of it.

    In the demo, which lasted 30 minutes, a virtual butterfly landed on my finger; a dinosaur with detailed scales tried to bite me; and I stood inches away from Alicia Keys’ piano as she serenaded me in a recording studio. When a small bear cub swam by me on a quiet lake during another immersive video, it felt so real that it reminded me of an experience with a loved one who recently passed away. I couldn’t wipe the tears inside my headset.

    Apple unveiled the headset, its most ambitious and riskiest new hardware offering in years, at a developer event earlier in the day. The headset blends both virtual reality and augmented reality, a technology that overlays virtual images on live video of the real world. At the event, Apple CEO Tim Cook touted the Vision Pro as a “revolutionary product,” with the potential to change how users interact with technology, each other and the world around them. He called it “the first product you look through, not at.”

    But it’s clearly a work in progress. The apps and experiences remain limited; users must stay tethered to a battery pack the size of an iPhone with just two hours of battery life; and the first minutes using the device can be off-putting. Apple also plans to charge $3,499 for the device when it goes on sale early next year – more than had been rumored and far more than other headsets on the market that have previously struggled to gain wide adoption.

    With its loyal following and impressive track record on hardware, Apple may be able to convince developers, early adopters and some enterprise customers to pay up for the device. But if it wants to attract a more mainstream audience, it will need a “killer app,” as the industry often refers to it -— or several.

    Based on my demo, Apple still has a long way to go, but it’s off to a compelling start.

    Hours after the keynote event, I arrived at a building on Apple’s sprawling Cupertino, California, campus specifically constructed to stage demos and briefings for the new headset.

    I was met by an Apple employee who scanned my face to help customize the fit of the headset. Then I entered a small room where an optometrist asked if I wore glasses or corrective lenses. I had gotten Lasik surgery years ago, but others around me had their glasses scanned so the headset could present their specific prescription. It’s an incredible feat that differentiates Apple from competitors and ensures no frames need to be squeezed into the headset. But it’s unclear how the company plans to handle this process at scale if millions buy the device.

    The initial setup process was somewhat unpleasant: I felt a little nauseous and claustrophobic as I adjusted to the device. It tracked my eyes, scanned my hands and mapped the room to better tailor the augmented reality experience.

    But Apple has also taken steps to reduce the motion sickness problem that has plagued other headsets. The headset uses an R1 processor, a custom chip that cuts down on the latency issue found in similar products that can result in nausea.

    As many viewers were quick to point out on Monday, the headset itself looks like a pair of designer ski goggles. It features a soft adjustable strap on the top, a “digital crown” on the back – a bigger version than what you’d find on an Apple Watch – and another digital crown on the top that serves as a kind of home button. There’s also a wire connecting to an external battery pack.

    The headset itself felt light enough in the beginning, but even with Apple’s considerable design chops, I never shook the idea that there was a computer on my face. Fortunately, unlike other computing products, the headset did remain cool on my face throughout the experience, thanks largely to a quiet fan and airflow running through the system

    Unlike other headsets, the new mixed reality headset also displays the eyes of its users on the outside, so “you’re never isolated from the people around you, you can see them and they can see you,” Alan Dye, vice president of human interface, said during the keynote.

    Sadly, I never got to see how my own eyes or anyone else’s looked through the headset during the demo.

    After putting on the device, I saw an iOS-like interface. I could easily hop in and out of apps, such as Messages, FaceTime, Safari and Photos, using just my eye movements and touching my thumb and pointer finger together to act as the “select” button. This was more intuitive than expected and worked even when my hands rested on my lap.

    Some app experiences were better than others, however. It was beautiful to see images in the Photos app presented before me in a larger than life manner, but it’s hard to imagine feeling the need to do this often on a couch back home. Vision Pro also offers a spatial photo option, which lets users view images and videos in 3D so you feel like you’re directly in the scene. Again, cool but unnecessary.

    During another demo, an Apple employee wearing a Vision Pro headset FaceTimed me from the other side of campus. Her “persona” – a digital representation which did not show her wearing the Vision Pro – appeared in front of me as we chatted about the event earlier in the day. She seemed real but it was clear she was not; she was a sort of pseudo-human. (Apple did not scan my face to create my own persona, which would otherwise be done through its OpticID security feature during the setup phase.)

    The Apple employee then shared a virtual whiteboard – dragging, dropping and highlighting interior design images. Cook has focused on AR’s potential to foster collaboration, and it’s clear how this tool could be used in meetings to fulfill that promise. What’s less clear is why most employers would spend $3,499 per device per employee to make this happen rather than simply use Zoom.

    Like so much else about the product unveiling, this pitch felt mistimed. Earlier in the pandemic, more people might have jumped at the chance to create these virtual experiences while we worked and socialized almost entirely from home. Now, with more employees back in the office and companies looking to cut costs amid broader economic uncertainty, the justification for this pricey device seemed less clear.

    The real magic of the Vision Pro, however, is in the immersive videos. Watching an underwater scene from Avatar 2 in 3D, for example, was surreal, seemingly placing me right in the ocean with these fictional creatures. It’s easy to imagine buy-in from Hollywood filmmakers to create experiences just for the headset.

    Apple is also uniquely positioned here to supercharge the device with these experiences. It has close relationships in the entertainment industry, including with former Apple board member and Disney CEO Bob Iger, who announced in a pre-recorded video during the event that Disney+ will be available on the headset at launch. Apple teased new National Geographic, Marvel and ESPN experiences for the headset, too.

    Almost every new Apple product, from the iPhone to the Apple Watch, promises to use screens of varying sizes to change how we live, work and interact with the world. The Vision Pro has the potential to do all of that in an even more striking way. But unlike the first time I picked up an iPhone or a smartatch, after 30 minutes of using Vision Pro, I was very content to put it down and return to the real world.

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  • Amazon is trying to make it simpler to sift through thousands of user reviews | CNN Business

    Amazon is trying to make it simpler to sift through thousands of user reviews | CNN Business

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    CNN
     — 

    Amazon is experimenting with using artificial intelligence to sum up customer feedback about products on the site, with the potential to cut down on the time shoppers spend sifting through reviews before making a purchase.

    On the Amazon product page for Apple’s third-generation AirPods, for example, the AI feature now sums up the more than 4,000 user ratings to note that the wireless headphones “have received positive feedback from customers regarding their sound quality and battery life.” But, it adds, “mixed opinions were also expressed about the performance, durability, fit, comfort, and value of the headphones.”

    The summary features the disclaimer: “AI-generated from the text of customer reviews.”

    “We are significantly investing in generative AI across all of our businesses,” Amazon said in a statement to CNN on Monday, referring to the technology that underpins services such as ChatGPT.

    The effort, first reported by CNBC, marks Amazon’s latest attempt to incorporate generative AI into its services and has the potential to help customers quickly determine the pros and cons of various products. But there are limits.

    For starters, the AI wording is not always intuitive. In the AirPods review, for example, the blurb says “all customers who mentioned stability had a negative opinion about it.”

    As with other generative AI tools, which are trained on vast troves of data online to come up with responses, there are also concerns about tone, accuracy and its potential to “hallucinate” details.

    “Given that generative AI is based on probability, mistakes are possible … and summaries may not be an accurate reflection of customer reviews,” said Reece Hayden, a senior analyst at market research firm ABI Research. “The possibility of hallucinations will be a worry for customers and merchants.”

    Hayden also questions whether the tool will be able to decipher fraudulent or bot-created reviews. “These reviews will be treated equally and therefore the summary may reflect fake, non-customer reviews,” Hayden said. (Amazon didn’t immediately respond to a request for comment on this possibility.)

    Amazon isn’t the only e-commerce company blending generative AI into the shopping experience. Some companies such as Shopify and Instacart are using the technology to help inform customers’ shopping decisions. Meanwhile, eBay recently rolled out an AI tool to help sellers generate product listing descriptions.

    Amazon CEO Andy Jassy said in a letter to shareholders in April that the company remains focused on “investing heavily” in the technology “across all of our consumer, seller, brand, and creator experiences.” The company is also reportedly working on adding ChatGPT-like search capabilities for its e-commerce store, and it’s rumored to be planning to use generative AI to bring conversational language to a home robot.

    Last month, Dave Limp, senior VP of devices and services, told CNN there is great interest in bringing generative AI to virtual assistant Alexa, so users can interact with the technology in a more fluid, natural way.

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  • #TwitterDown: Thousands of users hit with ‘rate limit exceeded’ error message | CNN Business

    #TwitterDown: Thousands of users hit with ‘rate limit exceeded’ error message | CNN Business

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    New York
    CNN
     — 

    Thousands of Twitter users across several countries were unable to access the social media site, or faced difficulty and delays, Saturday.

    “Rate Limit Exceeded” and “#TwitterDown” are the two top trending topics on the app in the US, for those who have use of it. The former had over 40,000 tweets as of Saturday noon.

    Reports of outages began around 8 am EST, according to DownDetector, and shot up through the morning. As of noon EST, DownDetector showed more than 7,400 outage reports across the website.

    Users, including CNN journalists, flagged that their feeds weren’t loading and that they were met with an error message saying, “Sorry, you are rate limited. Please wait a few moments then try again.” Others reported errors saying the site cannot retrieve tweets.

    Hours after users began reporting the problems, billionaire owner Elon Musk tweeted that the site had applied temporary limits “to address extreme levels of data scraping and system manipulation.”

    Verified accounts are limited to reading 6,000 posts a day, he tweeted, while unverified accounts are limited to just 600. New unverified accounts are at 300 posts a day.

    Musk began offering a blue verification check mark for users who sign up for its Twitter Blue subscription service to grow revenue.

    Many expressed their frustration ith the connection problems. Other trending topics in the US included: “Wtf twitter” and “Thanks Elon.”

    Just yesterday, Twitter appeared to be restricting access to its platform for anyone not logged into an account. It was not clear whether the change was an intentional policy update or a glitch. Most of the reported problems Saturday were on the website, at 44%, followed by 39% of problems reported on the app.

    CNN has reached out to Twitter for comment, but the platform responded with an automated poop emoji.

    Twitter users faced similar wide-ranging service disruptions in March, one of the largest outages since Elon Musk took over. More than 8,000 users reported disruptions in that instance.

    Musk is trying to turn around the platform, which faced an exodus of advertisers, with the onboarding of a new CEO, Linda Yaccarino.

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  • Meta takes aim at Twitter with new Threads app | CNN Business

    Meta takes aim at Twitter with new Threads app | CNN Business

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    London
    CNN
     — 

    The rivalry between Mark Zuckerberg and Elon Musk has just kicked up a notch.

    Zuckerberg’s Meta, which owns Facebook and Instagram, has teased a new app that is set to take on Twitter by offering a rival space for real-time conversations online.

    The app is called Threads and it is expected to go live Thursday, according to a listing in the App Store. The app appears to have many similarities to Twitter — the App Store description emphasizes conversations, as well as the potential to build a following and connect with like-minded people.

    “Threads is where communities come together to discuss everything from the topics you care about today to what’ll be trending tomorrow,” it reads.

    “Whatever it is you’re interested in, you can follow and connect directly with your favorite creators and others who love the same things — or build a loyal following of your own to share your ideas, opinions and creativity with the world.”

    The move by Meta comes amid a fresh bout of turmoil at Twitter, which experienced an outage over the weekend, followed by an announcement that the site had imposed temporary limits on how many tweets its users are able to read while using the app.

    Musk, the platform’s billionaire owner, said these restrictions had been applied “to address extreme levels of data scraping and system manipulation.”

    Commenting on the launch of Threads Monday, Musk tweeted: “Thank goodness they’re so sanely run,” parroting reported comments by Meta executives that appeared to take a jab at Musk’s erratic behavior.

    Since taking Twitter private in October, Musk has turned the social media platform on its head, alienating advertisers and some of its highest-profile users.

    He is now looking for ways to return the platform to growth. Twitter announced Monday that users would soon need to pay for TweetDeck, a tool that allows people to organize and easily monitor the accounts they follow.

    Twitter is also attempting to encroach on Meta’s domain.

    In May, Twitter added encrypted messaging and said calls would follow, developments that could allow the platform to compete with Facebook Messenger and WhatsApp, also owned by Meta.

    Musk and Zuckerberg’s rivalry could soon extend beyond business and into the ring. Last month, the two men discussed the possibility of a cage fight, with the Las Vegas arena that hosts the Ultimate Fighting Championship seemingly the favorite location for the match.

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  • Bill Gates says AI risks are real but nothing we can’t handle | CNN Business

    Bill Gates says AI risks are real but nothing we can’t handle | CNN Business

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    CNN
     — 

    Bill Gates sounds less worried than some other executives in Silicon Valley about the risks of artificial intelligence.

    In a blog post on Tuesday, the Microsoft co-founder outlined some of the biggest areas of concern with artificial intelligence, including the potential for spreading misinformation and displacing jobs. But he stressed that these risks are “manageable.”

    “This is not the first time a major innovation has introduced new threats that had to be controlled,” Gates wrote. “We’ve done it before.”

    Gates likened AI to previous “transformative” changes in society, such as the introduction of the car, which then required the public to adopt seat belts, speed limits, driver’s licenses and other safety standards. Innovation, he said, can create “a lot of turbulence” in the beginning, but society can “come out better off in the end.”

    Microsoft is one of the leaders in the race to develop and deploy a new crop of generative AI tools into popular products with the promise of helping people be more productive and creative. But a number of prominent figures in the industry have also publicly raised doomsday scenarios about the rapidly evolving technology.

    In late May, tech leaders including Microsoft’s CTO Kevin Scott joined dozens of AI researchers and some celebrities in signing a one-sentence letter stating: “Mitigating the risk of extinction from AI should be a global priority alongside other societal-scale risks such as pandemics and nuclear war.”

    Gates has previously said people should not “panic” about apocalyptic AI scenarios. In a blog post earlier this year, Gates wrote: “Could a machine decide that humans are a threat, conclude that its interests are different from ours, or simply stop caring about us? Possibly, but this problem is no more urgent today than it was before the AI developments of the past few months.”

    In his blog post this week, Gates said he believes one of the biggest areas of concern for AI is the potential for deepfakes and AI-generated misinformation to undermine elections and democracy. Gates said he is “hopeful” that “AI can help identify deepfakes as well as create them.” He also said laws needs to be clear about deepfake usage and labeling “so everyone understands when something they’re seeing or hearing is not genuine.”

    Gates also expressed concern over how AI could make it easier for hackers and even countries to launch cyberattacks on people and governments. Gates urged the development of related cybersecurity measures and for governments to consider creating a global body for AI similar to the International Atomic Energy Agency.

    Gates ticked through other concerns, too, including how AI could take away people’s jobs,perpetuate biases baked into the data on which it’s trained, and even disrupt the way kids learn to write.

    “It reminds me of the time when electronic calculators became widespread in the 1970s and 1980s,” Gates wrote. “Some math teachers worried that students would stop learning how to do basic arithmetic, but others embraced the new technology and focused on the thinking skills behind the arithmetic.”

    Gates said “it’s natural to feel unsettled” during a transition period, but added he is optimistic about the future and how “history shows that it’s possible to solve the challenges created by new technologies.”

    “It’s the most transformative innovation any of us will see in our lifetimes,” he wrote, “and a healthy public debate will depend on everyone being knowledgeable about the technology, its benefits, and its risks.”

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  • Microsoft is giving out free cybersecurity tools after an alleged Chinese hack | CNN Business

    Microsoft is giving out free cybersecurity tools after an alleged Chinese hack | CNN Business

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    New York
    CNN
     — 

    Microsoft is offering free cybersecurity tools to some government and commercial customers following criticism of the tech giant’s handling of a major alleged Chinese hack that compromised US government email accounts.

    Starting in September, Microsoft cloud computing customers won’t have to pay extra money to get access to critical data to help them spot cyberattacks, Microsoft said Wednesday. The Wall Street Journal first reported on Microsoft’s policy change.

    The move comes after cybersecurity officials privately expressed frustration that Microsoft had not done enough to detect the alleged Chinese cyber-espionage campaign, according to US officials. The campaign hit two-dozen organizations and became public last week. The State Department says it detected the cyber activity in June and reported it to Microsoft.

    The email accounts of Commerce Secretary Gina Raimondo and State Department officials were breached in the activity, CNN has reported.

    One of the victims of the hack was a human rights organization that could not detect the activity because they were not paying for a premium software license, according to US cybersecurity firm Volexity, which works with the human rights organization.

    Logs, or computer files that gather artifacts about a hack, are critical to understanding and thwarting cyberattacks, according to experts. Until now, Microsoft’s business model has involved charging customers extra for access to these logs. With customers worldwide and more data than most other firms in the security industry, Microsoft’s decision could have a broad impact on the security posture of its customers, analysts said.

    The free tools announced on Wednesday “will enable incident response teams, regardless of license level, to conduct more complete investigations,” Sean Koessel, a vice president at Volexity, told CNN.

    “We can’t help but feel this change is long overdue,” Koessel told CNN, adding that some of his past investigations into hacks of customers have been frustrated by a lack of data.

    The US Cybersecurity and Infrastructure Security Agency — part of the Department of Homeland Security — said its own investigations into hacks over the years had also been hindered by the lack of “critical data” that costs extra for Microsoft customers to access.

    CISA Director Jen Easterly applauded Microsoft’s decision and said her agency had been working with Microsoft on the issue for over a year.

    “We will continue to work with all technology manufacturers, including Microsoft, to identify ways to further enhance visibility into their products for all customers,” Easterly said.

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