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Tag: HSBC

  • HSBC blocks staff from texting on their work phones

    HSBC blocks staff from texting on their work phones

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    HSBC in London.

    Simon Dawson/Photographer: Simon Dawson/Bloom

    (Bloomberg) –HSBC Holdings Plc is blocking staff from texting on their work phones, in the latest fallout from regulatory probes into the industry’s use of unauthorized communication methods. 

    The firm is in the process of disabling the function on employees’ company-issued phones, meaning they will be unable to send or receive text messages, according to people with knowledge of the matter. The ban on SMS applies across the bank, the people said, asking not to be identified because the information is private. 

    HSBC had already blocked staff from using WhatsApp on work phones earlier, the people said. 

    “Banks use a wide range of approved channels to communicate in compliance with regulatory obligations,” a spokesperson for the bank said. “HSBC, like many other banks, reviews and adjusts functionality on its corporate devices as needed.” 

    A small number of workers in regulated roles will still be allowed to send text messages on phones where the activity is archived, one of the people said. Personal devices remain unaffected, the people said. 

    The move comes as financial watchdogs investigate the devices and systems used by traders and dealmakers to share information, and the way their employers keep track of these. It’s aimed in part at preventing financial misconduct after high-profile cases of market manipulation at some of the biggest banks on Wall Street. 

    Earlier this year, HSBC agreed to pay tens of millions of dollars in settlements to U.S. regulators over its failure to monitor employees’ communications on unauthorized messaging apps, including WhatsApp. HSBC paid $30 million to the Commodity Futures Trading Commission and another $15 million to the Securities and Exchange Commission. 

    Overall, financial firms including Bank of America Corp., Wells Fargo & Co., Barclays Plc and Citigroup Inc. have agreed to pay more than $2.5 billion to U.S. regulators for violating recordkeeping rules. 

    Under regulators’ rules, firms must keep an eye on their employees’ communications with clients to track conduct. In addition to large investment banks, major private equity firms and hedge funds have also being probed for their use of apps and personal phones.

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  • Citi sells China wealth business to HSBC | Bank Automation News

    Citi sells China wealth business to HSBC | Bank Automation News

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    Citigroup will sell its consumer wealth portfolios in China to HSBC for $3.6 billion, the bank said Monday.   The sale, which includes Citi’s clients, assets under management and deposits is part of the bank’s plan to wind down its consumer banking business in China as part of its broader restructuring, Citi said in an Oct. […]

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    Vaidik Trivedi

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  • A hybrid approach to AI | Bank Automation News

    A hybrid approach to AI | Bank Automation News

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    What will artificial intelligence bring to the financial services industry? This question is becoming less crucial than how financial institutions are approaching AI implementation, development and innovation.  Seventy-three percent of C-level bank executives are interested in or already using AI tools within their institutions, according to a CCG Catalyst Consulting report that surveyed 108 C-level […]

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    Whitney McDonald

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  • 3 global banks identify AI use cases | Bank Automation News

    3 global banks identify AI use cases | Bank Automation News

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    Barclays, Citi and HSBC are all exploring AI, and representatives of the three banks are sharing how to identify where to invest in the tech. When should banks start implementing AI?   “Yesterday,” was the response by EJ Achtner, global head of AI for commercial banking at HSBC, at last week’s “Global ideas for better […]

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    Whitney McDonald

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  • AI to boost FI productivity | Bank Automation News

    AI to boost FI productivity | Bank Automation News

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    Financial institutions are looking to AI to enhance developer productivity and get products to market quickly.  “Developer productivity is a huge use case [for AI] that is amazing,” Prag Sharma, global head of AI at Citi, said Thursday during the webinar “Global ideas for better banking AI,” presented by Bank Automation News.   Throughout the […]

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    Whitney McDonald

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  • AI presents opportunity | Bank Automation News

    AI presents opportunity | Bank Automation News

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    Financial institutions collect vast amounts of structured and unstructured data on a daily basis, and AI is presenting more efficient ways to utilize that data — opening analysis and innovation potential for the industry.  Roughly 80% of the data Citigroup sees is unstructured — from emails, contracts and regulatory documents — and that data can […]

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    Whitney McDonald

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  • What FI execs are saying about ChatGPT| Bank Automation News

    What FI execs are saying about ChatGPT| Bank Automation News

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    Executives at financial institutions are looking into ChatGPT to unleash a new era of innovation, education and customer experience.   While many FIs, like Fifth Third Bank are using ChatGPT to improve the efficiency of their chatbots, others, like DNB, are exploring generative AI to increase operational efficiency. Financial institution executives discussed the potential and […]

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    Vaidik Trivedi

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  • HSBC exec joins BAN webinar | Bank Automation News

    HSBC exec joins BAN webinar | Bank Automation News

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    HSBC Global Head of AI for Commercial Banking Edward J. Achtner will join the Bank Automation News webinar Global Ideas for Better Banking AI on Thursday, Sept. 14, at 11 a.m. ET. 

    HSBC Global Head of AI for Commercial Banking Edward J. Achtner

    Achtner leads HSBC’s Office of Applied Artificial Intelligence with a focus on the development of responsible AI. Achtner previously served as the bank’s global head of wholesale digital architecture. He led the retail banking digital platform at Bank of America before moving to HSBC.

    HSBC has been investing in AI throughout 2023, with its use of Google’s AI-powered anti-money laundering tool and discussion about potential use cases for AI when determining buy-versus-build for new technology. 

    • For the webinar, Achtner joins Prag Sharma, Citi Global Head of AI, to discuss the following:  
    • Harnessing the power of AI; 
    • Identifying the right fit for AI solutions within a financial institution; and 
    • Maintaining compliance amid AI implementation. 

    Learn more and register for the free Global Ideas for Better Banking AI webinar here. 

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    Whitney McDonald

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  • Digital dollar speeds payments | Bank Automation News

    Digital dollar speeds payments | Bank Automation News

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    The New York Federal Reserve along with financial institutions including Citibank, HSBC, Wells Fargo and Mastercard ran a 12-week pilot to test the feasibility of settling payments through a digital dollar on a distributed ledger system, finding that a digital dollar can make cross border payments available faster and around the clock. The Fed’s New […]

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    Vaidik Trivedi

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  • HSBC Invests in Quantum Computing | Bank Automation News

    HSBC Invests in Quantum Computing | Bank Automation News

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    HSBC is increasing its investment in quantum computing innovation after teaming up with Quantinuum in May. The $3 billion bank joined a quantum-secured network by BT and Toshiba that will use quantum key distribution (QKD) technology to protect against advanced cyber threats, according to a Wednesday HSBC release. HSBC is “figuring out how to construct […]

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    Victor Swezey

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  • HSBC exec discusses AI’s role in buy versus build | Bank Automation News

    HSBC exec discusses AI’s role in buy versus build | Bank Automation News

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    Financial institutions often grapple with the decision of buy or build new technology, however that question may evolve — or rather dissolve — with the advancement of AI. When weighing enterprise solutions through AI, “why wouldn’t you internalize and bring capability in-house and have something proprietary,” Kara Byun, head of fintech, HSBC Asset Management said […]

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    Whitney McDonald

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  • Google Cloud launches AI-powered tool to fight money laundering | Bank Automation News

    Google Cloud launches AI-powered tool to fight money laundering | Bank Automation News

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    Tech giant Google launched an anti-money laundering tool backed by AI on Wednesday for financial institutions to detect nefarious activities. The tool uses machine learning (ML) to help financial institutions (FIs) identify risky transactions efficiently while driving down operational costs and improving consumer experience by using first-party data by the FI, according to Google’s release. More […]

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    Vaidik Trivedi

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  • Will former SVB UK clients turn to neobanks? | Bank Automation News

    Will former SVB UK clients turn to neobanks? | Bank Automation News

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    LONDON — HSBC acquired Silicon Valley Bank UK earlier this week, but will those tech clients stay with HSBC or will they turn to neobanks?  That was a question from Chris Skinner, chief executive of The Finanser, on Tuesday at the FinovateEurope event in London.  “HSBC got a very good deal in my opinion as […]

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    Neil Ainger

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  • UK, US move to address SVB collapse | Bank Automation News

    UK, US move to address SVB collapse | Bank Automation News

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    LONDON — The United States and the United Kingdom are trying to sort out the impact of Silicon Valley Bank’s collapse on fintechs. In the U.S., the Federal Deposit Insurance Corporation (FDIC) will guarantee bank deposits up to $250,000, including in insured bank branches in foreign banks that are payable to contract in the U.S. […]

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    Whitney McDonald

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  • Germany-based LBBW on SVB | Bank Automation News

    Germany-based LBBW on SVB | Bank Automation News

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    LONDON – Startup founders at FinovateEurope were initially worried about the deposits they had with tech bank Silicon Valley Bank, until the HSBC rescue emerged earlier this week, Stephan Paxmann, head of digitalization and innovation at nearly $300 billion Germany-based bank LBBW, told Bank Automation News Tuesday at the event in London. “SVB was a […]

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    Neil Ainger

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  • HSBC ups tech spend 19% since 2019 | Bank Automation News

    HSBC ups tech spend 19% since 2019 | Bank Automation News

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    HSBC’s cost-reduction efforts have allowed the bank to up tech spend to improve workflow efficiency and customer experience. THE BIG PICTURE: The $3 trillion, London-based bank’s three-year cost reduction program, which has now ended, included the reduction of global corporate real estate, the branch network and operations headcount, Chief Executive Noel Quinn said during the […]

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    Whitney McDonald

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  • Online fashion retailer Asos, once a stock market darling, is in talks with lenders about hiring a restructuring expert

    Online fashion retailer Asos, once a stock market darling, is in talks with lenders about hiring a restructuring expert

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    Struggling online fashion retailer Asos Plc and its lenders are discussing whether to hire a restructuring expert following the departure of its chief financial officer. 

    A number of turnaround professionals held informal talks about a role, which would sit below executive level, but no decision has been made, according to people familiar with the matter.

    Asos’s lenders include Barclays, HSBC and Lloyds Banking Group. The banks are being advised by AlixPartners and Clifford Chance. Any appointment could potentially provide further support to Asos as it seeks to revive its fortunes after a steep drop in performance since the pandemic. 

    Asos, advised by PJT Partners Inc. and EY, is experiencing a tumultuous period as consumer demand is waning and costs are rising, thanks to a spike in wages and energy. Product returns are also surging. 

    AlixPartners and Asos declined to comment. 

    Asos has installed a new chairman and chief executive in the last 18 months and its chief operating and chief financial officer, recently left. Interim finance head Katy Mecklenburgh resigned about a week ago and will join Softcat in the spring. The talks with Asos’s lenders were prompted after Mecklenburgh’s departure was announced, and continued into last week. 

    Although the retailer successfully renegotiated the terms of its £350 million ($429 million) revolving credit facility in October, the extension only lasts until 2024 and Asos will need to renew discussions with lenders on the loan again next year. 

    Chief Executive Officer Jose Antonio Ramos Calamonte said in October that free cash flow this fiscal year would be zero at best and that the company would report a loss in the first half. Asos said its international operations were lagging expectations and cited problems with its supply chain. It also pledged to “strengthen” its leadership team. 

    In response to its challenges, the company is writing off as much as £130 million of stock, cutting costs and slowing automation in its warehouses. The retailer is also trying to drive the better performing parts of its business, such as its popular Topshop brand whose sales rose 105% in fiscal 2022. 

    It is relatively common for lenders to seek to bolster the financial department of companies in the event of a refinance.

    Founded in north London in 2000 by Nick Robertson and his brother with a small amount of seed capital, Asos was for many years a stock market darling amid rising sales and profits. That has changed, however, with the stock losing nearly 76% since the start of this year. 

    Mike Ashley’s Frasers Group Plc, which has bought a number of smaller retailers this year, including tailor Gieves & Hawkes, has increased its stake in Asos to just above 5%. 

    –With assistance from Irene García Pérez.

    Our new weekly Impact Report newsletter examines how ESG news and trends are shaping the roles and responsibilities of today’s executives. Subscribe here.

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    Sabah Meddings, Lucca de Paoli, Katie Linsell, Bloomberg

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  • HSBC shedding at least 200 senior operations managers in global cuts

    HSBC shedding at least 200 senior operations managers in global cuts

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    HSBC is cutting as many as 15% of its 2,000 senior operations managers worldwide, as it attempts to streamline its management ranks and reduce costs, two sources with knowledge of the matter said.
    The global job cuts at the London-headquartered bank will fall across several business units and geographical locations and result in the loss of at least 200 positions, mostly with the title of Chief Operating Officer (COO), the sources said.

    HSBC, which used to position itself as the world’s local bank, employs many COOs because country and business lines have their own separate COO, the sources said.

    HSBC declined to comment.

    The lender has been shrinking its sprawling global business for several years, downsizing in many regions and exiting some countries entirely as it tries to improve shareholder returns.
    The latest cuts are already underway, one of the sources said.

    CEO Noel Quinn said on Thursday HSBC has identified $1.7 billion of extra cost cuts it will make next year as it battles to meet an overall goal of costs rising by no more than 2% despite inflationary pressures.
    Incoming finance officer Georges Elhedery has been involved in the project to trim management headcount, the sources said.

    The initiative, codenamed Project Banyan, follows HSBC’s last major redundancy plan in 2020, which targeted up to 35,000 job cuts globally across all staffing levels.

    Three separate sources confirmed job cuts were underway, as HSBC joins a chorus of other western banks axing staff as a bleak global economic outlook weighs on business, consumer and investment banking revenues.

    All the sources declined to be named due to sensitivity of the matter.

    PING AN PRESSURE

    HSBC slightly increased its full-time staff during 2022, its third quarter earnings showed, with headcount rising by 378 to 220,075 at Sept. 30 compared with Dec. 31 last year.

    The British-based bank, which makes the bulk of its revenue and profit in Asia, is under pressure from its biggest shareholder, Chinese financial conglomerate Ping An, to explore options to boost returns, including listing its Asian business.

    Last month, Ping An Asset Management, a wholly-owned unit of Ping An Insurance HSBC to aggressively reduce costs by cutting jobs and divesting peripheral non-Asian businesses, its first such public call.
    Besides considering layoffs, the bank should also look at reducing the cost of its global headquarters, Ping An AM had said at that time.

    Reuters was first to report in September that HSBC had begun a review of its property estate, which could see it relocate from its iconic skyscraper home in London’s Canary Wharf financial district.

    HSBC’s management plans to tell staff that the latest round of job cuts is part of its broader strategy to rein in expenses and improve earnings in tougher market conditions, one source said.

    On Wednesday, HSBC announced a possible sale of its business in New Zealand and plans to close 114 branches in Britain.

    And on Tuesday it said it had agreed to sell its much larger Canadian business to Royal Bank of Canada, further shrinking its global footprint after earlier sales of its United States and French retail banks in the last two years.

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