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Tag: Houston Airport Systems

  • By the numbers: Houston airports breaking records all year, 1.9M people to fly this holiday week

    By the numbers: Houston airports breaking records all year, 1.9M people to fly this holiday week

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    HOUSTON – Houston’s airports are on pace for a year that will go down in the record books.

    This upcoming week, our airports are anticipating nearly 2 million passengers at William P. Hobby and George Bush Intercontinental Airports between June 29 and July 8.

    According to stats, this represents an 8% increase from 2023.

    “This is going to exceed Memorial Day, which we set the history record for United Airlines here in Houston,” said Peggy Slay, a customer service manager at United Airlines. “We expect to handle about 50,000 people a day.”

    The travel surge comes on the heels of an already record-breaking Spring Break and Memorial Day travel season, according to the Houston Airport Systems.

    In May, 2,816,854 people boarded nonstop or connecting flights at either Bush or Hobby airport, breaking the last record set in July 2018 with 2,794,798 passengers.

    To handle the surge in passengers this summer, particularly around those big holidays, airports and airlines are urging customers to show up three hours before a domestic flight.

    “Anticipate being here three hours before your flight time, because you never know what the TSA line is going to be,” Slay said.

    At Bush Airport, it’s all hands on deck for United Airlines.

    The airline took KPRC2′s Gage Goulding and Photojournalist Oscar Chavez for a behind-the-scenes look at how they’re managing the massive passenger count and flying 490 planes a day from Bush.

    The United Airlines Operation Center inside George Bush Intercontinental Airport in Houston on June 28, 2024. (Copyright 2024 by KPRC Click2Houston – All rights reserved.)

    Inside of Bush Airport, the United Airlines Operations Center is constantly watching the weather, monitoring flights and making adjustments to ensure the smoothest operation they can, while maximizing the efficiency for their airplanes.

    Meanwhile, out on the ramp crews are battling the sweltering summer heat to load and unload luggage from airplanes, bring in fresh water, pump out the bathrooms and keep the airplanes full of fuel.

    All of this is done while crews inside prep each plane for the next group of passengers.

    United Airlines employees load luggage into the belly of an airplane at George Bush Intercontinental Airport in Houston on June 28, 2024. (Copyright 2024 by KPRC Click2Houston – All rights reserved.)

    Speaking of passengers, United Airlines is making room for even more people to fly on their planes, without adding any flights or routes to their already incredibly packed schedule.

    This is called “upgauging.” In simple terms, United is opting to fly bigger planes with more seats this summer to handle the surge in customers.

    “We increase the passenger numbers by putting larger aircraft on routes that demand additional seats to get people there, so we can accommodate as many people as we can,” Slay said. “Same number of aircraft, but more seats get a lot more people out of here.”

    United Airlines explains why airplane size helps drive up passenger records:

    • United Airlines is the largest airline in Houston, currently flying 490 daily flights out of Bush Airport, including 56 international destinations (including Latin America, Canada, Europe and Asia), averaging about 55,000 customers served a day.

    • As part of the United Next growth plan, an enterprise-wide investment in fleet, network, airports and customer experience, over the next decade United intends to introduce more than 800 narrow and wide-body aircraft to its fleet and expand its global network to reach new points on the map. With that growth plan underway, United is utilizing larger gauge aircrafts for domestic and international routes. United is phasing out its 50 seat aircrafts and utilizing 75 seat aircrafts. This transition allows for the use of more mainline aircraft and ultimately offer 12% more seats per departure compared to last year.
    • United Airlines expects this Independence Day weekend to be its busiest on record with more than 5 million passengers forecasted to fly United – airline wide – between June 28 and July 8, up more than 7% compared to last year.

    Houston isn’t the only city seeing record passenger numbers.

    According to data from the TSA, the top five busiest days ever have all been in 2024.

    Nine of the top ten busiest days ever recorded are now post-pandemic travel days, a sure sign that travelers are ready to set into the sky once again.

    “They’re ready and it’s time,” said Ashley Kelsey, who’s flying home to North Carolina. “We’re good. Let’s start traveling.”

    In order to get to your destination, both United Airlines and the Houston Airports System is encouraging all travelers to arrive at least three hours before their flights.

    “We don’t want you missing the cruises. We don’t want you missing the dinner dates, any of that,” Slay said.

    Copyright 2024 by KPRC Click2Houston – All rights reserved.

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    Gage Goulding, Oscar Chavez, Brittany Taylor

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  • United pilot ‘did not slow too much initially’ during landing where jet slid off runway at Bush airport

    United pilot ‘did not slow too much initially’ during landing where jet slid off runway at Bush airport

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    HOUSTON – The pilot of a United Airlines jet that slid off the runway at George Bush Intercontinental Airport (IAH) in March told federal investigators that he did not “slow too much” initially upon landing.

    A report released by the National Transportation Safety Board on Thursday outlines preliminary findings that led up to the Boeing 737-8 jet sliding off the runway.

    All of the 160 passengers and six crew members were unharmed during the incident on the morning of March 8.

    The plane skidding off the runway, also known as a runway excursion, caused major damage to the Boeing aircraft. NTSB investigators say the left main landing gear (MLG) was torn from the aircraft when it hit a concrete manhole in the grassy field, which is part of the planes design to prevent further damage.

    Timeline Of Events

    The incident happened at 7:58 a.m. on Runway 27 while the plane was landing after a flight from Memphis, Tennessee.

    According to NTSB documents, the pilot requested this runway to “roll to the end of [the] runway” after previously being cleared to land on Runway 26L.

    “That’s not unusual. That saves taxi time,” said Richard Levy, a retired airline captain with 40+ years of experience. “ When the weather is such that the clouds are a little bit low, not terribly low, and the runway is wet, I’m not sure you want to roll to the end of the runway. Now you can roll in the runway if the airplane is slowed down considerably.”

    The runway condition assessment matrix, or RCAM, reported that the runway was slippery when wet and “braking deceleration is noticeably reduced for the wheel braking effort applied or directional control is noticeable reduced.”

    Federal investigators noted the pilot recalled that the runway appeared to be dry. The First Officer says the runway looked to be wet.

    The actual landing of the airplane was normal, according to the crew. NTSB investigators say the pilot did not “slow too much initially” because the runway appeared to be dry.

    As a result, the pilot retracted the airplane’s speed brakes and disabled the autobrakes.

    “He wanted to expedite their time on the runway and because he preferred decelerating gradually for passenger comfort,” the NTSB report says.

    The pilot applied the brakes at what he recalls being 6,000 feet from the end of the runway. However, aircraft computer systems say the manual braking did not begin until the plane was about 4,000 feet from the end of the runway.

    “The captain said he applied the brakes manually using the toe brakes at about 6,000 feet from the end of the runway but felt as if the deceleration was less than normal,” the NTSB report says.

    The captain also says he heard the automated system warning him that there was only 1,000 feet of runway left.

    “The NTSB report took excerpts from United’s flight operation manual, or their aircraft, operating manual, one of the two, that said when the runway is wet or and there’s a chance of or a chance of a wet runway, use maximum reverse thrust and other brakes of three, perhaps even maximum,” Levy said. “According to the NTSB, when they touched down they went to idle reverse. That’s reverse thrust, but minimal reverse thrust.”

    Gage: “The pilot wasn’t following what United Airlines has in their protocol?”

    Richard: “It seems, from what the NTSB reported, it is different from what you see on the United protocol. That is correct.”

    The pilot told investigators he “became concerned” when hearing the warning for the end of the runway and started pressing harder on the brakes.

    Nearing the end of the runway, the captain made a right turn onto a taxiway. That’s when he started pushing “aggressively on the brake pedals.”

    “During the turn onto the taxiway, he felt the fuselage and rudder/brake pedals begin to shake violently. He briefly released the brake pressure and the shaking ceased. He then reapplied aggressive brake pressure and the shaking resumed,” reads the NTSB report.

    The airplane then slid off of the runway. Federal investigators found that the left main landing gear and nose wheels went into the grass before coming to a stop, leaning to the left.

    Photograph showing concrete “manhole” impacted by left main landing gear.
    (Source: Boeing.)
    (Copyright 2024 by KPRC Click2Houston – All rights reserved.)

    Review of the accident scene revealed that the left main landing gear fires hit a large concrete manhole. The left main landing gear then separated from the airplane “as designed to prevent more severe damage to surrounding structures.”

    Data from the airplanes computer systems say the plane was travelling at approximately 44 miles per hour when the captain made the right turn off of the runway. The planes speed was 25 miles per hour when it left the paved surface.

    Accident airplane’s landing rollout time, heading and speed from ADS-B data
    overlayed on a Google Earth image of runway 27 and taxiway SC at IAH. Yellow arrows indicate
    direction of travel.
    (Copyright 2024 by KPRC Click2Houston – All rights reserved.)

    “Oh, you want to be at 10 knots (11.5 mph) walking speed,” Levy said. “My maximum by feel, by experience is maybe ten knots.”

    According to the NTSB, the left wing and the aft, or rear, of the fuselage were both substantially damaged.

    Flight Crew

    The captain of the airplane was a 61-year-old veteran, who has certifications on several Boeing aircraft models. In the Boeing 737, he had roughly 15,191 hours flown, with 9,607 of those being the pilot in command.

    He was originally hired by United in 1987.

    The First Officer was 38-years-old with 1,252 hours flown in a Boeing. He was hired in October 2019.

    “These are good aviators or good pilots. I just read what the NTSB wrote about them,” Levy said. “There is a lot of experience. I’m convinced he’s a good aviator.”

    What’s Next?

    The damage to Runway 27 at Bush Intercontinental Airport has since been repaired and the runway reopened on March 12.

    KPRC 2′s Gage Goulding asked United Airlines for information on the pilot, including whether they’re currently flying or if they have received additional training.

    The airline provided the following statement:

    “We are grateful to the first responders at the airport for helping our customers deplane safely, and we’ll continue to work with the NTSB and FAA on this investigation.”

    As for the Boeing 737-8 airplane, data from FlightAware shows the aircraft has not been flown since the incident on March 8.

    Copyright 2024 by KPRC Click2Houston – All rights reserved.

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    Gage Goulding

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