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Finding entry-level talent with several years of experience is a riddle that few organizations have been able to solve. In a post-pandemic and AI-driven world, there’s little room for error, much at stake, and even less time for cultivating and training would-be capable people. When you add AI-applicant tracking systems to the mix, most entry-level applicants don’t stand a chance in today’s market.
However, the solution to this global paradox is not as complex as it seems. A client recently came to me at the end of her hiring rope, unable to find the magical combination of an eager new hire equipped with “human skills” who also had at least three years of experience under their belt. “I can’t find this person, but we need this person, and we can’t keep going without filling this position,” she said, half in tears.
I posed a challenging question: Which mattered more: years of experience or the human qualities she claimed to value most—empathy, curiosity, and eagerness? If she truly believed in those traits, would she be willing to nurture them herself? She didn’t hesitate. She dropped the experience prerequisite, hired for potential, and invested her time. Months later, that same hire became a cornerstone of her team.
You can’t afford to filter
My client was reluctant to hire someone without experience. The role had evolved into a fast-paced, high-pressure position, and she worried a newcomer might falter. Her hesitation made sense—leaders naturally want to protect their teams from disruption. However, the truth is that experience doesn’t guarantee performance. It’s a person’s emotional intelligence that determines how they learn, grow, and respond to stress.
Think of the adage that age doesn’t equate to true wisdom. The same can be said for experience and emotional maturity. If you’re filtering out prospective team members who don’t have work experience, you may be left with a pool of candidates who have longer resumes but are short on emotional intelligence. It’s much easier to cultivate and train a new team member with the right human skills to work within your culture than to retrofit cultural alignment into someone who lacks them.
A true investment in people
There’s not so much a gap in talent as there is a gap in patience. Leading means investing the time to develop the people who will advance your goals, culture, ethics, and legacy. It doesn’t mean treating people as a discretionary cost. Roles have shifted, and new skills are needed for positions that were once much simpler. But skipping over a whole talent pool of people who may make your organization great is a massive mistake.
An entry-level position is part of the development stage and is necessary to find the people you want to lead and who want you as a leader. There’s also something to be said about building experience from the inside. The inexperienced person you hire today may be training a different entry-level hire in a few years and may, one day, become the person you choose to take your place.
Hiring someone who lacks experience but has all the right attributes means that you will have to invest in their development, but the payoff will be great. You have the opportunity to shape someone to be exactly the right fit for your company and culture. I can think of a few better returns on an investment.
It can feel like a lot of pressure to hire the perfect person, gain immediate results, and see your choice turn into profits overnight. However, that’s not how authentic eadership works. Leadership requires time, patience, and a desire to cultivate your team to uphold the organization you’ve worked so hard to build. Isn’t that the kind of legacy you want to leave behind?
The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.
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Jerry Colonna
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